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We took a cruise on the Diamond Princess from Auckland NZ ending in Sydney Australia. We had some good experiences and we had some disappointing ones...please allow us to share: Pro's: 1. Great food, did not tire of even after 12 days 2. Some good head waiters in select resturaunts...find them and you will get great service...get the wrong ones and you will be disappointed if not insulted. 3. Antidotally, the age of fellow cruise members were closer to 70...if you are under 60 you may not like this. 4. We had great cabin Steward but ran in to some bad ones. Con's: 1. Some bad egg head waiters and cabin stewards 2. Cheap watches sold that after day one broke. 3. Shore excursions...we took 5 excursions (one in every port)...all of them had a cattle herding mentality, being herded, rushed, often with no time for bathroom breaks, gift shops, and not being rushed. Some rude tour guides. Princess Cruises has done a sub par job of managing and monitoring their shore excursion contractors. Brought up issues to tour and customer service managers aboard the princess and they failed to satisfactory remedy. Our advice, if you have the time and eneryg, go on your own and avoid the Princess shore excursions. 4. Cabin maintenance is poor. We had an inop AC, burned out lights, balcony door would not properly latch, rubber residue in toilet, and problems with noises and hardware missing off balcony curtain and slider. It took three attempts to management to correct all the discs, the final of which happened on day 10 of the four day tour. We saw several other cabins where their toilets overflowed (nightmare) and the elevator buttons are sticky.

Pros and Cons

Diamond Princess Cruise Review by tombo4ahi

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Trip Details
We took a cruise on the Diamond Princess from Auckland NZ ending in Sydney Australia. We had some good experiences and we had some disappointing ones...please allow us to share:
Pro's:
1. Great food, did not tire of even after 12 days
2. Some good head waiters in select resturaunts...find them and you will get great service...get the wrong ones and you will be disappointed if not insulted.
3. Antidotally, the age of fellow cruise members were closer to 70...if you are under 60 you may not like this.
4. We had great cabin Steward but ran in to some bad ones.
Con's:
1. Some bad egg head waiters and cabin stewards
2. Cheap watches sold that after day one broke.
3. Shore excursions...we took 5 excursions (one in every port)...all of them had a cattle herding mentality, being herded, rushed, often with no time for bathroom breaks, gift shops, and not being rushed. Some rude tour guides. Princess Cruises has done a sub par job of managing and monitoring their shore excursion contractors. Brought up issues to tour and customer service managers aboard the princess and they failed to satisfactory remedy. Our advice, if you have the time and eneryg, go on your own and avoid the Princess shore excursions.
4. Cabin maintenance is poor. We had an inop AC, burned out lights, balcony door would not properly latch, rubber residue in toilet, and problems with noises and hardware missing off balcony curtain and slider. It took three attempts to management to correct all the discs, the final of which happened on day 10 of the four day tour. We saw several other cabins where their toilets overflowed (nightmare) and the elevator buttons are sticky.
tombo4ahi’s Full Rating Summary
Enrichment Activities
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Embarkation
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Shore Excursions
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Cabin Review

Balcony
Cabin BB
Cabin maintenance is poor. We had an inop AC, burned out lights, balcony door would not properly latch, rubber residue in toilet, and problems with noises and hardware missing off balcony curtain and slider. It took three attempts to management to correct all the discs, the final of which happened on day 10 of the four day tour.
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Port & Shore Excursion Reviews