It's my first time with P&O with a direct charter flight from Newcastle. However, the flight, operated by Thomsons was a complete rip off. I was handed a letter at check-in advising the entertainment system didn't work. The premium economy seat I'd paid £299 return extra for was appaling. The I was elbow to elbow with my fellow passenger and the recline offer any other comfort for such a long flight (8.5 hrs). Main meal choice consisted of Chicken Tikka or Bangers N Mash.. Even with free drinks inluded it didn't warrant the extortianate charge. I was able to change my seat for an economy seat on the return journey and received a part refund. Apart from paying for a soft a coffee, this is included with the economy meal (only 1 choice). The one toilet in the premium section was blocked on the return journey and could not be used and there was doubt as to whether or not there was enough headsets for economy passengers. An hour into the flight I was handed a set of headsets from the premium section. I booked a single inside cabin which are on deck 6. The cabin itself was spacious with a 4ft bed and tea/coffe making facilities. However what it doesn't mention in the brochure or internet is the inside single cabins back onto The Exchange Bar which has nightly entertainment from 10.30 pm until late. This started with Karaoke the second night. You also get the noise from the Atrium which has dancing to music until late. When I complained I was offerd EAR PLUGS. When I spoke to the night manager he asked why I hadn't know the cabins were in such a noisy location. This wasn't mentioned in P&O literature so I assumed that they would be properly sound-proofed. The bathroom mirror hadn't been installed properly hence marks were noticable. As this issue couldn't be resolved I was evenutally moved to another quiter cabin P205, an O/S twin, which I was advised I wouldn't be charged for. As this bathroom had cracks in the bathroom sink I should think not. I have sent a complaint via my travel agent. I was on 2nd sitting in the Baytree restaurant for dining. The table however was right underneath the Havana club and the entertainment came thumping through every night. Therefore not a quiet dining experience I'm used to. On 2nd sitting there wasn't always any seats available in any of the entertainment area. NB: If you cancel an excusion, even in good time there is a 10% charge On a positive note P&O did offer taxi's for disabled passenger's, myself included from the airport - port and return. Once you've checked in at the airport your luggage is delivered directly to your cabin and finally on the outward journey buses / taxis were waiting when on the tarmac  

BEWARE - NOISY INSIDE SINGLE CABINS & CHARTER AIRLINE RIP OFF

Ventura Cruise Review by CMB1957

2 people found this helpful
Trip Details
  • Sail Date: January 2015
  • Destination: Eastern Caribbean
  • Cabin Type: Inside Twin with Shower
It's my first time with P&O with a direct charter flight from Newcastle. However, the flight, operated by Thomsons was a complete rip off. I was handed a letter at check-in advising the entertainment system didn't work.
The premium economy seat I'd paid £299 return extra for was appaling. The I was elbow to elbow with my fellow passenger and the recline offer any other comfort for such a long flight (8.5 hrs). Main meal choice consisted of Chicken Tikka or Bangers N Mash.. Even with free drinks inluded it didn't warrant the extortianate charge.
I was able to change my seat for an economy seat on the return journey and received a part refund.
Apart from paying for a soft a coffee, this is included with the economy meal (only 1 choice). The one toilet in the premium section was blocked on the return journey and could not be used and there was doubt as to whether or not there was enough headsets for economy passengers. An hour into the flight I was handed a set of headsets from the premium section.
I booked a single inside cabin which are on deck 6. The cabin itself was spacious with a 4ft bed and tea/coffe making facilities. However what it doesn't mention in the brochure or internet is the inside single cabins back onto The Exchange Bar which has nightly entertainment from 10.30 pm until late. This started with Karaoke the second night. You also get the noise from the Atrium which has dancing to music until late.
When I complained I was offerd EAR PLUGS. When I spoke to the night manager he asked why I hadn't know the cabins were in such a noisy location. This wasn't mentioned in P&O literature so I assumed that they would be properly sound-proofed.
The bathroom mirror hadn't been installed properly hence marks were noticable. As this issue couldn't be resolved I was evenutally moved to another quiter cabin P205, an O/S twin, which I was advised I wouldn't be charged for. As this bathroom had cracks in the bathroom sink I should think not. I have sent a complaint via my travel agent.
I was on 2nd sitting in the Baytree restaurant for dining. The table however was right underneath the Havana club and the entertainment came thumping through every night. Therefore not a quiet dining experience I'm used to.
On 2nd sitting there wasn't always any seats available in any of the entertainment area.
NB: If you cancel an excusion, even in good time there is a 10% charge
On a positive note P&O did offer taxi's for disabled passenger's, myself included from the airport - port and return. Once you've checked in at the airport your luggage is delivered directly to your cabin and finally on the outward journey buses / taxis were waiting when on the tarmac
 
CMB1957’s Full Rating Summary
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Cabin Review

Inside Twin with Shower
Cabin OG F328
Would I got with P&O? I''d check the location of cabins and wouldn't pay extra for airline seat and If I got a bargain price I might. SINGLE CABINS AREN'T CHEAP
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