Meridian Dining Room We thought the dining room was very noisy, the noise might be made worse because of the large open area in the floor between the upper and lower levels The Grill Excellent food and staff, and a very relaxing atmosphere East We thought the lighting was a little bright but the food and staff were excellent Shore Excursions Most of the excursions went smoothly apart from Oslo; we had pre-booked and paid for two excursions, one in the morning and one in the afternoon. At the time of booking there was two hours between the return of the first excursion and the start of the second. We boarded the ship our tickets had been already delivered to our cabin, we immediately noticed the timing of the Oslo excursions had changed; the second excursion was now starting well before the return time of the first. When we queried this with the shore excursions team we were informed that it was Christmas Eve and everything would close early so the timings had been changed. Perhaps when the excursions were organised Christmas Eve should have been taken into consideration; however we did receive a full refund for the second excursion very quickly Cabin B171 Is located at the back of the ship in a quiet position with a very spacious balcony, was very clean and well maintained However one night there was a problem with the plumbing, just as we were going to dinner we noticed that the toilet would not flush so we reported the problem, we were informed that there was problem with the entire rear section of the deck as a pipe had become disconnected and they were working on it. Just after Midnight we returned to our cabin, went in the bathroom and were greeted with an appalling smell, the toilet was overflowing with sewerage; it had been flowing across the floor and going down the floor drain. I immediately pressed the flush, the toilet bowl emptied and the problem stopped. We phoned Housekeeping; they sent two members of their team to sanitise the bathroom. The next day we went down to the Reception and spoke with the Head of Housekeeping and asked him why nobody went round the affected cabins to check if there had been any blow-back problems? We were informed that because the incident happened at night they did not check the cabins because it would disturb the guests. We thought this was a very poorly conceived and flawed policy Conclusion A very likeable and friendly ship  

Christmas Cruise

Arcadia Cruise Review by Deck Cargo

Trip Details
Meridian Dining Room
We thought the dining room was very noisy, the noise might be made worse because of the large open area in the floor between the upper and lower levels
The Grill
Excellent food and staff, and a very relaxing atmosphere
East
We thought the lighting was a little bright but the food and staff were excellent
Shore Excursions
Most of the excursions went smoothly apart from Oslo; we had pre-booked and paid for two excursions, one in the morning and one in the afternoon. At the time of booking there was two hours between the return of the first excursion and the start of the second. We boarded the ship our tickets had been already delivered to our cabin, we immediately noticed the timing of the Oslo excursions had changed; the second excursion was now starting well before the return time of the first. When we queried this with the shore excursions team we were informed that it was Christmas Eve and everything would close early so the timings had been changed. Perhaps when the excursions were organised Christmas Eve should have been taken into consideration; however we did receive a full refund for the second excursion very quickly
Cabin B171
Is located at the back of the ship in a quiet position with a very spacious balcony, was very clean and well maintained
However one night there was a problem with the plumbing, just as we were going to dinner we noticed that the toilet would not flush so we reported the problem, we were informed that there was problem with the entire rear section of the deck as a pipe had become disconnected and they were working on it. Just after Midnight we returned to our cabin, went in the bathroom and were greeted with an appalling smell, the toilet was overflowing with sewerage; it had been flowing across the floor and going down the floor drain. I immediately pressed the flush, the toilet bowl emptied and the problem stopped. We phoned Housekeeping; they sent two members of their team to sanitise the bathroom. The next day we went down to the Reception and spoke with the Head of Housekeeping and asked him why nobody went round the affected cabins to check if there had been any blow-back problems? We were informed that because the incident happened at night they did not check the cabins because it would disturb the guests. We thought this was a very poorly conceived and flawed policy
Conclusion
A very likeable and friendly ship
 
Deck Cargo’s Full Rating Summary
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