Norwegian Getaway Cruise Review by Wand01
- Sail Date: January 2015
- Destination: Eastern Caribbean
- Cabin Type: Inside Stateroom
I have travelled extensively - from back packing/hostel type trips to 5++ star resort style.
From Costa Rica to Tanzania, Mexico, Dominican, Thailand and so on.
I always go with ZERO expectation - which ensures any vacation is enjoyable- and Enjoyed for what it is. So we DID have an amazing time...because we made it an amazing time.
The ship is beautiful. And clean, really clean in all areas.
There are plenty options for food. Good variety both on buffets and menus
We were not happy with the "value" of the a la Cartes $30 each extra pp for Steak house???? Steak in free restaurants the same (actually better)
Restaurant staff rush you in and out- no personal service. In some cases if you didn't ask for a drink it wasn't offered ( at dinner). Ambiance in all of the free restaurants beautiful and very different from one to the next. Value for Sushi Bar very good- good friendly staff that recognized you on subsequent visits. Irish Bar awesome bar food :)
We found the entertainment staff very good We didn't attend all or many events- we loved the 50/60/70's night. The 80's night was too busy to dance because the fire works were just done and it felt like the whole ship was on the dance floor.
Movie night was cool
And we enjoyed (too much) time at the casino :)
Overall - felt 90% of the staff was just there in body and not in spirit.
10% smiley and friendly and wanted to serve you
Not sure if the lack of cash tipping relates directly to this?? Some bar staff didn't make eye contact- even if you were sitting there for a bit... And the bar wasn't too busy - again, I feel like this is directly related to lack of Cash tips (You pay $12/day each that goes towards "tips" in general)
The Three things that frustrated me and motivated me to write this review was (1) feeling that we had been taken advantage of at the Spa with their "up sells" and (2) feeling incorrect Info was provided to us regarding port excursions just to sell the on board trips (3) Finding out that most everyone we talked to had the ultimate beverage package Thrown in - when we paid top dollar, no discounts on any portion of our reservation
(1) Day one is hectic booking dinners, shows, spa etc to make sure you get a spot I had planned all along to get at least one massage - so we headed to the spa to book this right away. The rep started upselling us on every service they had.
We had a discussion and chose on: 1 massage (each) 1 acupuncture treatment (each) & 1 couple teeth whitening.
Services =well over $1000
When reviewing the charges in our room - we had been charged for 9 services and over $1900
We spent at least an hour going through our receipts vs the in room account to see where the error was.
When bringing this to the Spa's attention they fixed it-however I sort of expected an apology or a small discount or something for our troubles
After my massage the massage therapist (who claimed she was previously an RN) highly recommended I purchase the detox bath soak as my back is very bad. She stated this Detox would help loosen my muscles. She came across as very concerned and felt that this was absolutely necessary. So I told her I would buy ($500!!!) When I met my husband in the waiting room he had also been pushed to buy the detox pills!! That is when I knew I was likely taken advantage of. After researching the product online at home it is NOT a detox. It is a $500.00 bath soak....
We visited the spa 2 more times for acupuncture. Our bill was up to approx $1500 in spa charges and the front desk staff not so much as recognized us day after day
The acupuncture Dr was excellent ....but she also tried to convince us into daily acupuncture (yes DAILY at $150 a pop)
The front desk staff.....seem ready for a vacation. The constant up sells were a HUGE disappointment. I would have preferred a "Thank you so much for visiting our Spa- we really appreciate your business. Please let us know if there is anything else we can do for you"......
(2) Booking excursions:
We are well rounded travellers- but we were being lazy and thought we might try a couple beach and snorkel trips, since the time at port is limited to make sure we made the best of the time at port
We asked the excursion desk staff opinion. I asked directly if there was a nice beach in ST Maarten and was told NO
I suppose this could be personal opinion....BUT THERE IS a gorgeous beach - perfect for spending the day
We paid $59 for a beach excursion that left at noon from the ship
We spent 4 hrs in town and then excited to see where they could possibly be taking us more beautiful than this...headed back to the ship to meet tour at noon
Well- we got to "the beach" on the windy Atlantic side. The waves were nuts. There was "reserved seating" which a huge joke.... Long story short we took a cab back for $7 each , we rented chairs on the beach & enjoyed the rest of our day.
We visited the excursion desk later to advise how unhappy we were with this tour; BUT most importantly the fact that we were straight out told there was not a nice Beach walking distance off the boat (which is a lie) and we paid $59 each to be Taken to a "nice beach"..... They reimbursed us 50% which I feel is .... unsatisfactory
We cancelled the next days excursion as we didn't trust their judgement and advice
(3) We paid full price for our entire trip and most importantly the for the ultimate beverage package - (over $900 CND) I never once Imagined this was negotiable for anyone on the ship
However we soon found out from every couple we met on the boat - that they had theirs "thrown" in!!! Either they booked last minute- or they booked months ago and saw Subsequent deals later, that they called Norwegian on.
Value....for 1 week????? We paid $1300 pp for airfare from Canada to Miami
We paid $1000 pp for the cruise (for inside cabin which I would NEVER do again)
We paid approx $900 for the Bev package =approx $5500
PLUS $2000 in room charges for spa (as listed above), 2 visits to the sushi bar, and 1 Dinner and the steak house
TOTAL $7500... For 7 days I simply don't feel the service was what it should have been given the money we spent. I won't be recommending cruising to my friends and family, as I feel that at this price point there are much more interesting things to do and see in this world
Overall TRIP was amazing because of the company I had - but Norwegian did not WOW me -Tammy
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Port & Shore Excursion Reviews
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