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We did only the river cruise part of a broader package that AmaWaterways provides. We heard generally good things about the land portions of the package. Overall, the cruise was enjoyable, but it got off to a rocky start with an unexpected 7-hour bus ride over bumpy roads with only a tiny sandwich and an apple for lunch. Many passengers seemed in a bad mood by the time we got to the boat, but this was soon lifted by the welcoming high tea immediately after boarding. The food on the boat was quite good and provided in large quantity and variety. The complimentary wines with lunch and dinner were mediocre at best. The 24-hour free beer was icy cold and much appreciated. The number, length, and variety of shore excursions was extremely well done; enough to keep us entertained without overtaxing us. There was no charge for these excursions, though small tips for drivers and guides were encouraged. The local guides were very good as far as we could tell. Our own guide in Cambodia, Adam, was excellent. He was charming, full of information, and always happy to answer questions or banter with passengers. We learned a lot about the people who live on the river and the recent history of Cambodia and Vietnam. The entertainment on board was OK but not great. The best event was a funny crew talent contest. There were 2 or 3 masseuses who seemed quite busy. The massage was very good and cheap as well. A high point for me was just sitting on our balcony or the upper deck and watching the riverbank roll by, with all the floating villages, fishing boats, and barge traffic. Very peaceful. A major negative was the wi-fi connection, which was available only in one lounge and was so slow as to be essentially useless. The biggest negative for us is the deceptive description of the cruise itinerary on the AmaWaterways website. For us, a highlight of the cruise itinerary was sailing down Tonle Sap Lake, the largest freshwater lake in southeast Asia. According to the website, departure from the Siem Reap hotel would be at 11:00 am. There was a note on the website that in "low water season" departure would be at 7:30 am via a 5-hour bus ride to the other end of Tonle Sap lake, because the boat cannot sail on Tonle Sap in low water. We made sure that we did NOT book our cruise during low water season, which is February through June. We called AmaWaterways a couple days ahead to confirm the 11:00 am departure and were surprised to hear that departure had been changed to 9:00 am. More importantly, instead of boarding at Siem Reap and crusing on Tonle Sap, we had to take the long bus ride mentioned above (7 hours not 5) and missed Tonle Sap altogether. We checked a website run by the government of Cambodia, which reported that water levels in Tonle Sap were not low and were in fact average. We asked some of the local tour guides and they told us that the boat almost NEVER sails on Tonle Sap lake and that passengers almost always have to take the 7-hour bus ride. In fact, we were told that in all of 2014 only one cruise actually departed from Siem Reap. This is in sharp contrast with the wording on the AmaWaterways website.

Nice Cruise but Deceptive Advertising

AmaLotus Cruise Review by pauljoedc

20 people found this helpful
Trip Details
  • Sail Date: December 2014
  • Destination: Asia
We did only the river cruise part of a broader package that AmaWaterways provides. We heard generally good things about the land portions of the package. Overall, the cruise was enjoyable, but it got off to a rocky start with an unexpected 7-hour bus ride over bumpy roads with only a tiny sandwich and an apple for lunch. Many passengers seemed in a bad mood by the time we got to the boat, but this was soon lifted by the welcoming high tea immediately after boarding.
The food on the boat was quite good and provided in large quantity and variety. The complimentary wines with lunch and dinner were mediocre at best. The 24-hour free beer was icy cold and much appreciated.
The number, length, and variety of shore excursions was extremely well done; enough to keep us entertained without overtaxing us. There was no charge for these excursions, though small tips for drivers and guides were encouraged. The local guides were very good as far as we could tell. Our own guide in Cambodia, Adam, was excellent. He was charming, full of information, and always happy to answer questions or banter with passengers. We learned a lot about the people who live on the river and the recent history of Cambodia and Vietnam.
The entertainment on board was OK but not great. The best event was a funny crew talent contest. There were 2 or 3 masseuses who seemed quite busy. The massage was very good and cheap as well. A high point for me was just sitting on our balcony or the upper deck and watching the riverbank roll by, with all the floating villages, fishing boats, and barge traffic. Very peaceful. A major negative was the wi-fi connection, which was available only in one lounge and was so slow as to be essentially useless.
The biggest negative for us is the deceptive description of the cruise itinerary on the AmaWaterways website. For us, a highlight of the cruise itinerary was sailing down Tonle Sap Lake, the largest freshwater lake in southeast Asia. According to the website, departure from the Siem Reap hotel would be at 11:00 am. There was a note on the website that in "low water season" departure would be at 7:30 am via a 5-hour bus ride to the other end of Tonle Sap lake, because the boat cannot sail on Tonle Sap in low water. We made sure that we did NOT book our cruise during low water season, which is February through June. We called AmaWaterways a couple days ahead to confirm the 11:00 am departure and were surprised to hear that departure had been changed to 9:00 am. More importantly, instead of boarding at Siem Reap and crusing on Tonle Sap, we had to take the long bus ride mentioned above (7 hours not 5) and missed Tonle Sap altogether. We checked a website run by the government of Cambodia, which reported that water levels in Tonle Sap were not low and were in fact average. We asked some of the local tour guides and they told us that the boat almost NEVER sails on Tonle Sap lake and that passengers almost always have to take the 7-hour bus ride. In fact, we were told that in all of 2014 only one cruise actually departed from Siem Reap. This is in sharp contrast with the wording on the AmaWaterways website.
pauljoedc’s Full Rating Summary
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Cabin Review

Cabin 102
Spacious, with lots of storage, in good condition, AC works well.
  AmaLotus Deck Plans