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This was one holiday split into two quite different cruises on the same ship. The first thing to say is that we enjoyed it but, having had two previous cruises with Celebrity, this holiday did have its disappointments. I have no problem with the ship itself. Size-wise and layout-wise it was fine. It was well presented and generally staffed with a very friendly, hard-working crew. (There was an exception here and there, more about which later)! We were disappointed with the way Celebrity seem to be pricing themselves out of the market somewhat. Daily tips are expensive, the cost of drinks is expensive ($6 for a bottle of water when you can buy one ashore for under $1). They've even jumped on the band-wagon with the popularity of zumba classes and have now started charging for them. The cost of a coffee in Café al Baccio went down slightly on the 2nd cruise - why was it deemed necessary to charge more on the transatlantic cruise? As with most other cruise lines, meals are plated and this, to my mind, only encourages waste. There were things on my plate I did not want and things that I would have liked more of, given the choice. At dinner I would say that portions are very small and there are no petit fours or after dinner chocolates. Chocolates on your pillow happened once per cruise. Food itself was a disappointment, particularly in the Ocean View café at lunch time. There was nothing like the choice of food we had on Eclipse last November. Very often the food was not hot and finding a hot plate was almost impossible. Apparently in the Select dining Trellis Restaurant the waiters had to go down two escalators to get the food which, again, was often not as hot as it should have been. I will say though that we always found the meat to be of good quality and well cooked - just not hot! We learned to ask for our food "hot" and sometimes it paid off! The restaurant by 6 pm was getting busy and I think there have been cut backs staffing-wise. On many occasions it was quite a wait to receive food. In the Ocean View café there seemed to be few staff around to clear the tables. In the bars, particularly the Rendez-vous lounge, you had to wait quite a long time to get your drinks. On the second cruise this lounge got very busy around 5.30 pm whereas the two weeks before there was hardly anyone in. Entertainment was also a disappointment for us. The Cruise Director, Alejandro, was excellent and the 3 members of the entertainment team worked very hard. Is this another cut-back - only 3 in the team? On other ships recently there have been more than 3. The daily programme relied quite heavily on passengers arranging their own entertainment eg football - arrange your own competition; table tennis - arrange your own competition. There were no dance hosts and no hosts for bridge. Of the on-board musicians, one band, D'Revelations - the house-band - particularly stood out. Their singer, Cindy, is outstanding and is, in our opinion, good enough to be a headliner. She received a well deserved standing ovation for her rendition of the Whitney song "I will always love you". On the second cruise another band, So Cool, came on and they were pleasant to listen and/or dance to as well. When some of the other so-called musicians came on we left the area! Quickly!! Guest entertainers were very poor. The comedians were terrible - American humour which just didn't translate for us. Of course, the Americans were laughing. We walked out of every comedians' show. What we did find funny was Liars Club and this provided a laugh on both occasions it was held. One of our travelling companions had to visit the ship's doctor to have an ear syringed. For a ten minute visit the cost was $246.60!! Just to see the doctor was $121. Is this extortionate cost really justified? Also this friend bought a bottle of water from a bar and was then charged for it again as if he had taken it from his mini-bar. It took him almost a week to get the charge refunded and eventually an officer came to the stateroom to apologise. Another unpleasant incident involved one of the hostesses at the Select dining room. On the first cruise this particular lady was all charm and each night we asked to be booked in for 6 pm the following night and asked for table 433 if available. This happened each night for the duration of the crossing and there was no problem. When the second cruise began it suddenly became a problem. The first night we went down and were told that we couldn't expect to have this table and that if someone else wanted it before us then she would let them have it. Fine - it wasn't crucial - but her manner was very "off". We spoke to the Maître D' about her attitude and he told us she was having a bad day! He said could we come a bit earlier the next night, say 5.45 pm and there would be no problem. Agreed. We entered at 5.45 as agreed and the hostess said table 433 was occupied. No big deal - we were escorted to another table - except that she had lied. There was no-one at that table and indeed no-one was there for the next hour. After that night the same four Americans had that table every night! When we sailed on the Eclipse we had two superb waiters and booked the same table every night for the entire duration of the cruise, no bother whatsoever. There was plenty of deck space on Infinity but not enough sun loungers. There were rooms, two in particular, which were hardly ever used - one was Michael's Club (reserved for suite users) and the other was Cellar Masters. Our muster drill was held in the photo gallery where there were no chairs. We were expected to stand for approximately 40 minutes. Not very satisfactory. Arrangements made for those of us back-to-back cruisers in Fort Lauderdale were not very satisfactory. There should have been a separate line for us so we could quickly get ashore instead of getting mixed up with the long line of passengers waiting for the usual slow US immigration and customs. To get back on board we had to duck under some barriers or we would have gotten mixed up with the passengers joining the ship. We didn't take any shore excursions, doing our own thing in each port of call. We didn't call at Lisbon due to bad weather, going to Ponta Delgado instead. It was touch and go as to whether we would get to Bermuda because of a hurricane four days before we were due there. We did call but the weather was atrocious, particularly on the second day and we had to abandon our plans. This, of course, is in no way the fault of Celebrity. Our beach day in Labadee was ruined as well by torrential rain. I do like the way Celebrity welcome you back on board with drinks and ice-cold flannels - on some days it was really hot. There was some good port information (apart from the maps, which were illegible) but you had to call to Reception for it, it wasn't delivered to your cabin. Our stateroom, 3064, was comfortable and I have reviewed this separately. Incidentally, tea and coffee making facilities are not provided but if you want them, ask for them. We were then given a kettle, cups, tea, coffee, milk etc. There is no free laundry on board. All in all a good holiday but we will seriously look carefully at the prices before taking another Celebrity cruise.

To Infinity and Beyond - Transatlantic and Eastern Caribbean

Celebrity Infinity Cruise Review by happy2golf

Trip Details
This was one holiday split into two quite different cruises on the same ship. The first thing to say is that we enjoyed it but, having had two previous cruises with Celebrity, this holiday did have its disappointments. I have no problem with the ship itself. Size-wise and layout-wise it was fine. It was well presented and generally staffed with a very friendly, hard-working crew. (There was an exception here and there, more about which later)!
We were disappointed with the way Celebrity seem to be pricing themselves out of the market somewhat. Daily tips are expensive, the cost of drinks is expensive ($6 for a bottle of water when you can buy one ashore for under $1). They've even jumped on the band-wagon with the popularity of zumba classes and have now started charging for them. The cost of a coffee in Café al Baccio went down slightly on the 2nd cruise - why was it deemed necessary to charge more on the transatlantic cruise? As with most other cruise lines, meals are plated and this, to my mind, only encourages waste. There were things on my plate I did not want and things that I would have liked more of, given the choice. At dinner I would say that portions are very small and there are no petit fours or after dinner chocolates. Chocolates on your pillow happened once per cruise.
Food itself was a disappointment, particularly in the Ocean View café at lunch time. There was nothing like the choice of food we had on Eclipse last November. Very often the food was not hot and finding a hot plate was almost impossible. Apparently in the Select dining Trellis Restaurant the waiters had to go down two escalators to get the food which, again, was often not as hot as it should have been. I will say though that we always found the meat to be of good quality and well cooked - just not hot! We learned to ask for our food "hot" and sometimes it paid off!
The restaurant by 6 pm was getting busy and I think there have been cut backs staffing-wise. On many occasions it was quite a wait to receive food. In the Ocean View café there seemed to be few staff around to clear the tables. In the bars, particularly the Rendez-vous lounge, you had to wait quite a long time to get your drinks. On the second cruise this lounge got very busy around 5.30 pm whereas the two weeks before there was hardly anyone in.
Entertainment was also a disappointment for us. The Cruise Director, Alejandro, was excellent and the 3 members of the entertainment team worked very hard. Is this another cut-back - only 3 in the team? On other ships recently there have been more than 3. The daily programme relied quite heavily on passengers arranging their own entertainment eg football - arrange your own competition; table tennis - arrange your own competition. There were no dance hosts and no hosts for bridge. Of the on-board musicians, one band, D'Revelations - the house-band - particularly stood out. Their singer, Cindy, is outstanding and is, in our opinion, good enough to be a headliner. She received a well deserved standing ovation for her rendition of the Whitney song "I will always love you". On the second cruise another band, So Cool, came on and they were pleasant to listen and/or dance to as well. When some of the other so-called musicians came on we left the area! Quickly!! Guest entertainers were very poor. The comedians were terrible - American humour which just didn't translate for us. Of course, the Americans were laughing. We walked out of every comedians' show. What we did find funny was Liars Club and this provided a laugh on both occasions it was held.
One of our travelling companions had to visit the ship's doctor to have an ear syringed. For a ten minute visit the cost was $246.60!! Just to see the doctor was $121. Is this extortionate cost really justified? Also this friend bought a bottle of water from a bar and was then charged for it again as if he had taken it from his mini-bar. It took him almost a week to get the charge refunded and eventually an officer came to the stateroom to apologise.
Another unpleasant incident involved one of the hostesses at the Select dining room. On the first cruise this particular lady was all charm and each night we asked to be booked in for 6 pm the following night and asked for table 433 if available. This happened each night for the duration of the crossing and there was no problem. When the second cruise began it suddenly became a problem. The first night we went down and were told that we couldn't expect to have this table and that if someone else wanted it before us then she would let them have it. Fine - it wasn't crucial - but her manner was very "off". We spoke to the Maître D' about her attitude and he told us she was having a bad day! He said could we come a bit earlier the next night, say 5.45 pm and there would be no problem. Agreed. We entered at 5.45 as agreed and the hostess said table 433 was occupied. No big deal - we were escorted to another table - except that she had lied. There was no-one at that table and indeed no-one was there for the next hour. After that night the same four Americans had that table every night! When we sailed on the Eclipse we had two superb waiters and booked the same table every night for the entire duration of the cruise, no bother whatsoever.
There was plenty of deck space on Infinity but not enough sun loungers. There were rooms, two in particular, which were hardly ever used - one was Michael's Club (reserved for suite users) and the other was Cellar Masters. Our muster drill was held in the photo gallery where there were no chairs. We were expected to stand for approximately 40 minutes. Not very satisfactory. Arrangements made for those of us back-to-back cruisers in Fort Lauderdale were not very satisfactory. There should have been a separate line for us so we could quickly get ashore instead of getting mixed up with the long line of passengers waiting for the usual slow US immigration and customs. To get back on board we had to duck under some barriers or we would have gotten mixed up with the passengers joining the ship.
We didn't take any shore excursions, doing our own thing in each port of call. We didn't call at Lisbon due to bad weather, going to Ponta Delgado instead. It was touch and go as to whether we would get to Bermuda because of a hurricane four days before we were due there. We did call but the weather was atrocious, particularly on the second day and we had to abandon our plans. This, of course, is in no way the fault of Celebrity. Our beach day in Labadee was ruined as well by torrential rain. I do like the way Celebrity welcome you back on board with drinks and ice-cold flannels - on some days it was really hot. There was some good port information (apart from the maps, which were illegible) but you had to call to Reception for it, it wasn't delivered to your cabin. Our stateroom, 3064, was comfortable and I have reviewed this separately. Incidentally, tea and coffee making facilities are not provided but if you want them, ask for them. We were then given a kettle, cups, tea, coffee, milk etc. There is no free laundry on board.
All in all a good holiday but we will seriously look carefully at the prices before taking another Celebrity cruise.
happy2golf’s Full Rating Summary
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Cabin Review

Cabin 3064
A comfortable stateroom with a large round window. It was well looked after by our excellent steward Antonio and his assistant Bobby. The wall opposite the bed was almost all mirrors, which helped create the illusion of space. We liked that the bed was not under the window. There was plenty of storage space, both in the room itself and in the bathroom. We liked that the shower was a little larger and you weren't sticking to the shower curtain when you turned around! There were lashings of hot water and the steward stored plenty of toilet tissue and tissues in the cupboard under the sink. Just a couple of things about this stateroom though. It is in a good location with two possible exceptions. The main one is that it is bang opposite a crew only access door and the crew have a tendency to let the door bang shut rather than close it quietly. I complained to reception one day but it wasn't really acknowledged by that member of staff. She said it could be passengers banging their doors (which some of them did) but the two people I caught doing it were definitely crew. I said perhaps she could arrange something in the daily newspaper asking passengers to be considerate in the early morning and late evening by not banging their doors. Nothing was done about it.The other thing to bear in mind is that this cabin is on deck 3 and above it on deck 4 is a walking area which early one morning one particular passenger insisted on jogging around. It sounded like thunder in our cabin! My husband went upstairs and explained to the jogger who was most apologetic and it never happened again.Ask for a kettle if you want to make hot drinks in your stateroom.
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