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Firstly we boarded at Southampton we were sent e-mails confirming our boarding time and asked to acknowledge that we had received this. When we arrived at the port there was a massive crowd and the doors had not been opened to let people in. We waited 2:15 hours with people pushing and shoving and then the rain started. No officials from RCI or the port gave any information at all no definitive lines were set up it was chaos I have never known anything like it bad! bad! bad! The pools were not heated and on one day all of the main pools had nets over them with maintenance going on, even if the weather is not good if the pools are heated at least you can get in for a swim. The public areas are not big enough for everyone if you are inside due to bad weather We went to the Karaoke final in the On Air lounge and got there 2 hours before it started as there was no way you would get a seat as the weather was raining outside so everyone was inside. CATS Well this was truly awful.The booking system on the TV staterooms kept giving different times to the one I had printed off when it was booked over the phone with RCI. That's another thing couldnt book any dining or shows on line had to all be done over the telephone even though I booked this trip on 9th April 2013! When I phoned RCI to complain that I could not book the dining or the shows the rep just said 'Yes its a problem at the moment - try next week' ( 52 weeks later and you still can't book!!!!) Anyway back to CATS so we got in line 1 hour before the doors to the theatre opened and the lines became extremely long and about 4 people deep which made it difficult for people to access the elevators going in and out there was no line control. When the doors did open people who had VIP on their seapass thought it was acceptable to just push to the front of the queue and show their VIP sticky yellow dot! There was only 1 crew member checking the seapass cards to enter the theatre and people just pushed past her to get in. Worse than that even though you had the show supposedly booked there was not enough seats in the theatre and people sat on the stairs in the exit isles to watch the show which is a complete health and safety risk if something happened and you needed to exit the theatre as it was i left before the 1st intermission (not the only one I might add) but it was difficult to get up the stairs with people sitting all over them!! Disembarkation at Fort Lauderdale was awful again another long wait with limited customs officials to cope with the amount of people from Europe entering the US. Oh and the Gym smelt of smoke for the 1st 2 days so bad impossible to train in there. The good stuff Nice staff and good food and a lovely ship if organised properly would I go on Oasis again NO, give me Freedom loved it.

Shocking and the worst customer service!

Oasis of the Seas Cruise Review by Alexia_13

Trip Details
Firstly we boarded at Southampton we were sent e-mails confirming our boarding time and asked to acknowledge that we had received this. When we arrived at the port there was a massive crowd and the doors had not been opened to let people in. We waited 2:15 hours with people pushing and shoving and then the rain started. No officials from RCI or the port gave any information at all no definitive lines were set up it was chaos I have never known anything like it bad! bad! bad!
The pools were not heated and on one day all of the main pools had nets over them with maintenance going on, even if the weather is not good if the pools are heated at least you can get in for a swim. The public areas are not big enough for everyone if you are inside due to bad weather We went to the Karaoke final in the On Air lounge and got there 2 hours before it started as there was no way you would get a seat as the weather was raining outside so everyone was inside.
CATS
Well this was truly awful.The booking system on the TV staterooms kept giving different times to the one I had printed off when it was booked over the phone with RCI. That's another thing couldnt book any dining or shows on line had to all be done over the telephone even though I booked this trip on 9th April 2013! When I phoned RCI to complain that I could not book the dining or the shows the rep just said 'Yes its a problem at the moment - try next week' ( 52 weeks later and you still can't book!!!!) Anyway back to CATS so we got in line 1 hour before the doors to the theatre opened and the lines became extremely long and about 4 people deep which made it difficult for people to access the elevators going in and out there was no line control. When the doors did open people who had VIP on their seapass thought it was acceptable to just push to the front of the queue and show their VIP sticky yellow dot! There was only 1 crew member checking the seapass cards to enter the theatre and people just pushed past her to get in. Worse than that even though you had the show supposedly booked there was not enough seats in the theatre and people sat on the stairs in the exit isles to watch the show which is a complete health and safety risk if something happened and you needed to exit the theatre as it was i left before the 1st intermission (not the only one I might add) but it was difficult to get up the stairs with people sitting all over them!! Disembarkation at Fort Lauderdale was awful again another long wait with limited customs officials to cope with the amount of people from Europe entering the US. Oh and the Gym smelt of smoke for the 1st 2 days so bad impossible to train in there.
The good stuff
Nice staff and good food and a lovely ship if organised properly would I go on Oasis again NO, give me Freedom loved it.
Alexia_13’s Full Rating Summary
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Cabin Review

Cabin 11662
Firstly we boarded at Southampton we were sent e-mails confirming our boarding time and asked to acknowledge that we had received this. When we arrived at the port there was a massive crowd and the doors had not been opened to let people in. We waited 2:15 hours with people pushing and shoving and then the rain started. No officials from RCI or the port gave any information at all no definitive lines were set up it was chaos I have never known anything like it bad! bad! bad! The pools were not heated and on one day all of the main pools had nets over them with maintenance going on, even if the weather is not good if the pools are heated at least you can get in for a swim. The public areas are not big enough for everyone if you are inside due to bad weather We went to the Karaoke final in the On Air lounge and got there 2 hours before it started as there was no way you would get a seat as the weather was raining outside so everyone was inside. CATSWell this was truly awful.The booking system on the TV staterooms kept giving different times to the one I had printed off when it was booked over the phone with RCI. That's another thing couldnt book any dining or shows on line had to all be done over the telephone even though I booked this trip on 9th April 2013! When I phoned RCI to complain that I could not book the dining or the shows the rep just said 'Yes its a problem at the moment - try next week' ( 52 weeks later and you still can't book!!!!) Anyway back to CATS so we got in line 1 hour before the doors to the theatre opened and the lines became extremely long and about 4 people deep which made it difficult for people to access the elevators going in and out there was no line control. When the doors did open people who had VIP on their seapass thought it was acceptable to just push to the front of the queue and show their VIP sticky yellow dot! There was only 1 crew member checking the seapass cards to enter the theatre and people just pushed past her to get in. Worse than that even though you had the show supposedly booked there was not enough seats in the theatre and people sat on the stairs in the exit isles to watch the show which is a complete health and safety risk if something happened and you needed to exit the theatre as it was i left before the 1st intermission (not the only one I might add) but it was difficult to get up the stairs with people sitting all over them!! Disembarkation at Fort Lauderdale was awful again another long wait with limited customs officials to cope with the amount of people from Europe entering the US. Oh and the Gym smelt of smoke for the 1st 2 days so bad impossible to train in there.The good stuffNice staff and good food and a lovely ship if organised properly would I go on Oasis again NO, give me Freedom loved it.
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