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We have travelled Crystal before and decided with the fixed seating that it wasn't for us. After seeing the advertising for Dining By Reservation we thought we would try again. Unfortunately the dining experience was not enjoyable as dining at 7 or 730 you are in a dining room emptying out around you with clatter of tables being set and moved and waiting staff rushing around in a frenzy preparing for the late seating. The food was excellent but the enjoyment was spoiled by the feeling of being in the way and also at times the service was slow as the waiters had to clear and reset their own table settings. We cannot understand why the By Reservation Diners are not put in a corner of the dining room together not dispersed around the restaurant like fish out of water. The afternoon tea was ok but if you arrived after the initial set up of tables and the waiting staff had to reset a table for you then you were given paper napkins and no cutlery and one time even given a paper towel folded which was more 2 star than 6. Our overall experience was good with lots of friendly efficient staff,excellent food in dining room ,Bistro and lunch buffet but overall tainted by the dining experience. Unless the Dining By Reservation is improved immensely the competition of Seabourn ,Silverseas and Oceania will be getting our future reservations . The cabin attendant was efficient but never introduced herself throughout the whole voyage or enquired if all was ok.

Not what we expected!

Crystal Symphony Cruise Review by Steveoka

4 people found this helpful
Trip Details
  • Sail Date: October 2014
  • Destination: Hawaii
We have travelled Crystal before and decided with the fixed seating that it wasn't for us. After seeing the advertising for Dining By Reservation we thought we would try again. Unfortunately the dining experience was not enjoyable as dining at 7 or 730 you are in a dining room emptying out around you with clatter of tables being set and moved and waiting staff rushing around in a frenzy preparing for the late seating.
The food was excellent but the enjoyment was spoiled by the feeling of being in the way and also at times the service was slow as the waiters had to clear and reset their own table settings.
We cannot understand why the By Reservation Diners are not put in a corner of the dining room together not dispersed around the restaurant like fish out of water.
The afternoon tea was ok but if you arrived after the initial set up of tables and the waiting staff had to reset a table for you then you were given paper napkins and no cutlery and one time even given a paper towel folded which was more 2 star than 6.
Our overall experience was good with lots of friendly efficient staff,excellent food in dining room ,Bistro and lunch buffet but overall tainted by the dining experience.
Unless the Dining By Reservation is improved immensely the competition of Seabourn ,Silverseas and Oceania will be getting our future reservations .
The cabin attendant was efficient but never introduced herself throughout the whole voyage or enquired if all was ok.
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Cabin Review

Cabin 8019
Excellent cabin
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