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Boarded in Southampton on a cold and at times rainy afternoon. We were emailed that our category (Diamond) could embark starting at noon. We arrived at the port early, having flown all night from Florida and looking forward to getting checked in. This was NOT to be. Hoards of passengers waiting outside the terminal for hours, the port people ( no one from RCL ever appeared) telling us at various times we could NOT enter the building because of Customs and Immigration......it wasn't until 21/2 hours of standing with easily a couple of thousand people.....in the cold, that they opened the doors......it was a nightmare to say the least. Once inside it went from bad to worse. No organization whatsoever.......and still no one from(RCL) To deflect the angry and very tired passengers. We immediately went to our cabin, thoroughly exhausted. WOW......talk about penny pinching! No lotion, no conditioner.....only 2 tiny bars of soap and shampoo which came from a dispenser. No pen, no note paper.......the only glasses were those in the bathroom. Thank God our stateroom attendant was, as usual one of the first smiling faces we encountered! Our dining was 6pm.....our waiter Bassem was what made the voyage....he greeted is by name, had our ice teas always waiting when we arrived....and of course his table service was above and beyond.....can't complain about the food, as it was acceptable....however, on the last formal night.......pizza?????? TV was pre-recorded......no signal....even on a clear day??? 15 year old movies and sitcoms.......decided not to bother watching TV. We should have known things were amiss when walking thru the Promenade and passing Guest Services......EVERDAY long, long lines......our final bill appeared on the last day.......attached was a bill showing our cabin number.....but a different name.....overall I think the staff felt the anger and frustration of the passengers.......not a lot of the usual upbeat personas.......Schooner Bar personnel.....grumpy, grumpy! Soiled chairs....filthy leather sofas......Diamond lounge......oh, my gosh......brown and barf green.....old chairs...and NEVER a flower to be seen anywhere on board. Yep, you guessed it....we're spoiled! We have dubbed the Oasis as a RUM RUNNER....a seven day Carribbean island junket....no need for friendly staff...you're not on board long enough for them to make a difference!!!! Won't even go into the complete disembarkation fiasco........6 hours to get off the ship...and another 2 hours through long winding lines to Customs. RCL WILL NOT BE MY NEXT CRUISE. We are long time cruisers (35).....

Pluses and minuses

Oasis of the Seas Cruise Review by Holland 1

Trip Details
Boarded in Southampton on a cold and at times rainy afternoon. We were emailed that our category (Diamond) could embark starting at noon. We arrived at the port early, having flown all night from Florida and looking forward to getting checked in. This was NOT to be. Hoards of passengers waiting outside the terminal for hours, the port people ( no one from RCL ever appeared) telling us at various times we could NOT enter the building because of Customs and Immigration......it wasn't until 21/2 hours of standing with easily a couple of thousand people.....in the cold, that they opened the doors......it was a nightmare to say the least. Once inside it went from bad to worse. No organization whatsoever.......and still no one from(RCL)
To deflect the angry and very tired passengers. We immediately went to our cabin, thoroughly exhausted. WOW......talk about penny pinching! No lotion, no conditioner.....only 2 tiny bars of soap and shampoo which came from a dispenser. No pen, no note paper.......the only glasses were those in the bathroom. Thank God our stateroom attendant was, as usual one of the first smiling faces we encountered!
Our dining was 6pm.....our waiter Bassem was what made the voyage....he greeted is by name, had our ice teas always waiting when we arrived....and of course his table service was above and beyond.....can't complain about the food, as it was acceptable....however, on the last formal night.......pizza?????? TV was pre-recorded......no signal....even on a clear day??? 15 year old movies and sitcoms.......decided not to bother watching TV. We should have known things were amiss when walking thru the Promenade and passing Guest Services......EVERDAY long, long lines......our final bill appeared on the last day.......attached was a bill showing our cabin number.....but a different name.....overall I think the staff felt the anger and frustration of the passengers.......not a lot of the usual upbeat personas.......Schooner Bar personnel.....grumpy, grumpy! Soiled chairs....filthy leather sofas......Diamond lounge......oh, my gosh......brown and barf green.....old chairs...and NEVER a flower to be seen anywhere on board. Yep, you guessed it....we're spoiled! We have dubbed the Oasis as a RUM RUNNER....a seven day Carribbean island junket....no need for friendly staff...you're not on board long enough for them to make a difference!!!! Won't even go into the complete disembarkation fiasco........6 hours to get off the ship...and another 2 hours through long winding lines to Customs. RCL WILL NOT BE MY NEXT CRUISE. We are long time cruisers (35).....
Holland 1’s Full Rating Summary
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