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OVERVIEW: magnificent ship architecturally - really amazing - offering good shows, live music and activities - but that is it - otherwise a real disappointment. The lack of customer service started even before we set sail. BOOKING: we ( 2 adults) booked early direct with RC in order to get the boardwalk balcony cabin that we really wanted. Paid, booked shows and my time dining, printed out luggage labels and documents- some days later went to print out setsail document only to find a completely different cabin number showing up - a cabin that we had no interest in. To cut a very long story short, it would seem that someone had changed the cabin without any contact with us at all - no explanation, no apology - nothing. After many phone calls and emails I finally was told that the change was because they had decided to revitalise certain cabins whilst at sea and I was eventually offered a cabin more in line with the original one I had booked. This did not excuse the change without notice or explanation and so I complained to the CEO's office. This resulted in an apology and an onboard credit. The credit did not appear automatically and we had to get the front desk to chase it up - appeared on day 4! (Having booked shows and dinner times to suit might as well not have bothered as most of shows had changed their times????????????????????? ) We live in Spain and so drove to Barcelona and parked in the Twin Towers parking, which is quite close to the cruise port – a short taxi ride away. Check in was efficient and took no time at all . Actual embarkation was a bit chaotic. DINING was a disaster. Even having a my time reservation system there was invariably a sizeable queue at the main dining room. The main dining room was not open for lunch on port days and remaining lunch time facilities totally inadequate - especially the Windjammer. Having paid over 3000 euros for 2 people for a 5 day cruise I was not amused at having to search for somewhere to sit and then to have to listen to announcements telling guests to vacate tables as soon as they had finished. There were other venues but again with seating problems. All in all quite an undignified experience. Food offerings overall were adequate – no more. CABIN and bathroom adequate but very basic. There are drinks available to buy in the fridge but it seems you are expected to use the toothbrush glasses. No what I would call bath towels - hand towels and towels a bit bigger than a hand towel. Bedding a disgrace - the duvets were just bags of large lumps around empty spaces with no filling at all - the attendant told me they had always been that way!!!!!!!!!!!!!!!!! The mattress topper hanging out of an unzipped cover. We booked this mini cruise primarily to see the ship - which we did, and size wise we thought it incredible - but we did not expect to be so disappointed with everything else. We would have done the behind the scenes tour but at $150 we thought it over the top. Maybe our expectations were too high - we were expecting something better than a floating holiday camp. We were expecting the customer service and organisational standards of other cruises (including a previous RC cruise on Navigator of the Seas) Will revert to less sensational but more enjoyable cruise ships.  

Oasis of the Seas; Not for Me

Oasis of the Seas Cruise Review by Kanin

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Trip Details
OVERVIEW: magnificent ship architecturally - really amazing - offering good shows, live music and activities - but that is it - otherwise a real disappointment. The lack of customer service started even before we set sail.
BOOKING: we ( 2 adults) booked early direct with RC in order to get the boardwalk balcony cabin that we really wanted. Paid, booked shows and my time dining, printed out luggage labels and documents- some days later went to print out setsail document only to find a completely different cabin number showing up - a cabin that we had no interest in. To cut a very long story short, it would seem that someone had changed the cabin without any contact with us at all - no explanation, no apology - nothing. After many phone calls and emails I finally was told that the change was because they had decided to revitalise certain cabins whilst at sea and I was eventually offered a cabin more in line with the original one I had booked. This did not excuse the change without notice or explanation and so I complained to the CEO's office. This resulted in an apology and an onboard credit. The credit did not appear automatically and we had to get the front desk to chase it up - appeared on day 4!
(Having booked shows and dinner times to suit might as well not have bothered as most of shows had changed their times????????????????????? )
We live in Spain and so drove to Barcelona and parked in the Twin Towers parking, which is quite close to the cruise port – a short taxi ride away.
Check in was efficient and took no time at all . Actual embarkation was a bit chaotic.
DINING was a disaster. Even having a my time reservation system there was invariably a sizeable queue at the main dining room. The main dining room was not open for lunch on port days and remaining lunch time facilities totally inadequate - especially the Windjammer. Having paid over 3000 euros for 2 people for a 5 day cruise I was not amused at having to search for somewhere to sit and then to have to listen to announcements telling guests to vacate tables as soon as they had finished. There were other venues but again with seating problems. All in all quite an undignified experience. Food offerings overall were adequate – no more.
CABIN and bathroom adequate but very basic. There are drinks available to buy in the fridge but it seems you are expected to use the toothbrush glasses. No what I would call bath towels - hand towels and towels a bit bigger than a hand towel. Bedding a disgrace - the duvets were just bags of large lumps around empty spaces with no filling at all - the attendant told me they had always been that way!!!!!!!!!!!!!!!!! The mattress topper hanging out of an unzipped cover.
We booked this mini cruise primarily to see the ship - which we did, and size wise we thought it incredible - but we did not expect to be so disappointed with everything else. We would have done the behind the scenes tour but at $150 we thought it over the top.
Maybe our expectations were too high - we were expecting something better than a floating holiday camp. We were expecting the customer service and organisational standards of other cruises (including a previous RC cruise on Navigator of the Seas)
Will revert to less sensational but more enjoyable cruise ships.
 
Kanin’s Full Rating Summary
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Cabin Review

Cabin
Cabin location fine - at end of corridor and quiet. We were able to watch aqua theatre shows from balcony. No noise when balcony door closed. Very basic with no large bath towels, no drinking glasses only those in bathroom. No toiletries apart from 2 bars of soap which it seems were for the whole 5 days (where's the hygiene there?) and some sort of shampoo in the fixed holder. Bedding not fit for purpose - duvets comprising of large unfilled areas surrounded by great lumps.
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