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Paid top price for this cruise on the Oasis of the Seas from Barcelona to Rotterdam and bought a drinks package how if I had know what I know now after just arriving home I would have spend my money on another cruise. The main problem is that the ship was going into dry dock in Rotterdam and I suppose that Royal Caribbean just wanted to make as money as they could whilst sailing over from the USA and I total agree with other reviews is that is a fantastic ship but badly let down with customer service it as if the crew had lost interest in any form of service .Also with the drinks package the last thing I expected was as the cruise went on to be told we have sold out of that drink or there was none left .The food was well poor in all the restaurants along with the service, for example ordered ice cream but no spoons yet I was offered a fork by one member of staff and when some spoons did appear the ice cream had melted ,dropped a knife on the floor and the waiter just picked it up and walked off with it and did not bring a replacement even though he saw it what had happened. The list goes on and on it is if the crew where just not interested in the guests. The best bit was when we docked in Rotterdam we had to be off the ship by 7-30am for a transfer by coach to Amsterdam airport for a 2pm flight all booked through Royal Caribbean even driving through the rush hour traffic we still arrived at the airport by 9am that is 5 hours before our flight then to discover that checking in for our flight Royal Caribbean had forgot to sanction the E ticket not only for my wife and I but another 15 people on that flight , so asked the Royal Caribbean people at the airport who even though they where all dressed in the Royal Caribbean uniform and holding up boards with Royal Caribbean on it said it was nothing to do with them as they where just the handing agents, so after two hours of phoning Royal Caribbean myself on my mobile phone and had given them a BA email address at the airport it did after now a more waiting a total of four hours come through , Never again will I sail with Royal Caribbean as they treat there guests like cash cows sell sell every where on the ship and once you are off the gangplank wash there hands of you.Perhaps I was expecting to much but service and manners cost nothing just after all that's what we pay for and just because it is a big ship does not escuse they way they treat guests

A let down

Oasis of the Seas Cruise Review by philip52

2 people found this helpful
Trip Details
Paid top price for this cruise on the Oasis of the Seas from Barcelona to Rotterdam and bought a drinks package how if I had know what I know now after just arriving home I would have spend my money on another cruise. The main problem is that the ship was going into dry dock in Rotterdam and I suppose that Royal Caribbean just wanted to make as money as they could whilst sailing over from the USA and I total agree with other reviews is that is a fantastic ship but badly let down with customer service it as if the crew had lost interest in any form of service .Also with the drinks package the last thing I expected was as the cruise went on to be told we have sold out of that drink or there was none left .The food was well poor in all the restaurants along with the service, for example ordered ice cream but no spoons yet I was offered a fork by one member of staff and when some spoons did appear the ice cream had melted ,dropped a knife on the floor and the waiter just picked it up and walked off with it and did not bring a replacement even though he saw it what had happened. The list goes on and on it is if the crew where just not interested in the guests.
The best bit was when we docked in Rotterdam we had to be off the ship by 7-30am for a transfer by coach to Amsterdam airport for a 2pm flight all booked through Royal Caribbean even driving through the rush hour traffic we still arrived at the airport by 9am that is 5 hours before our flight then to discover that checking in for our flight Royal Caribbean had forgot to sanction the E ticket not only for my wife and I but another 15 people on that flight , so asked the Royal Caribbean people at the airport who even though they where all dressed in the Royal Caribbean uniform and holding up boards with Royal Caribbean on it said it was nothing to do with them as they where just the handing agents, so after two hours of phoning Royal Caribbean myself on my mobile phone and had given them a BA email address at the airport it did after now a more waiting a total of four hours come through ,
Never again will I sail with Royal Caribbean as they treat there guests like cash cows sell sell every where on the ship and once you are off the gangplank wash there hands of you.Perhaps I was expecting to much but service and manners cost nothing just after all that's what we pay for and just because it is a big ship does not escuse they way they treat guests
philip52’s Full Rating Summary
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