1. Home
  2. Cruise Reviews
  3. Celebrity Infinity
Having read several negative reviews about Infinity we were pleasantly surprised by the whole experience on this cruise. We experienced courteous and helpful staff, great entertainment and always found something to our taste on the menu. We boarded at Harwich – a pleasant change for us as it’s only a 35 minute car ride from home. Easy to board at 12.15 – we were through check in and security and on board by 12.30. We had a Classic Drinks Package – which wouldn’t get me a Martini in the Martini Bar but I made do with G & T, Bailey’s and wine. Not all in the same glass of course. Had our complimentary fizz, then another glass, then up to the buffet for a quick lunch. Staterooms were ready at 1.15 so we made our way to ours on Deck 6, dropped off our hand baggage and then went to explore the ship. Infinity is looking a bit tired in places and certainly the exterior could do with a paint job, but our stateroom was clean and the bed extremely comfortable. The bathroom had a great shower and plenty of storage space. Our balcony was quite large but only had two non-reclining chairs and a small table. It could also have done with a deep clean and had paint spots on the floor and sides, even on the furniture. But this didn’t detract from our enjoyment in sitting out there when the sun shone – would have been nice to have recliners though as these were in short supply on the ship. 750 on a ship with over 2,000 passengers on board is nowhere near enough. We gave up on trying to find one. At Captain’s Q & A the question was asked - the explanation was that as the ship was in Northern Europe Celebrity decided that not many people would require a sunbed! We do have sunshine during the summer here as well you know! It was certainly warm enough to sunbathe on at least 7 days out of the 11. We also had a kettle which was welcome – I got a carton of milk from the buffet to keep in the minibar and we had a cup of tea most mornings. Not enough English Breakfast teabags on board though – they ran out after about 8 days and boxes of Tetley’s were brought on at Vigo. However, I had a few spares tucked away – if I’d known we were going to get a kettle I would have brought my own teabags as we don’t care for US tea or Tetley’s. We’d booked Select Dining and apart from a few teething problems on the first 2 nights we only had a short wait for a table. We booked 8.15 every night, (mainly so we could remember the time easily!) – they only let you book 2 days ahead. Most nights we got a table for 2 but shared on 3 nights. We requested the same waiters for the last 5 nights – Carmelo and Olga who were lovely. One night we ate in SS United States – we got talked into an offer of dinner plus a glass of champagne, and a voucher to use in Bistro on Five. United States very plush with some original features from the liner of the same name, but I wouldn’t say the food is any better than in the MDR. In fact, most dishes on the US menu appeared on the MDR menu at some point during the cruise. We opted for Dover Sole which was deboned at our table – by which time it was lukewarm at best. Very little with it – vegetables seem to be rationed and we were always asking for extra in the MDR. We spoke to some passengers who were on Set Dining (early or late sittings) and they were complaining that their food was cold. Can’t say we had that problem with Select Dining – we had some great meals, including lobster, good steak, rack of lamb etc. The voucher we were given for Bistro on Five was used for lunch on one of our last days at sea. We thought it was a complete waste of space on board – and were very glad we hadn’t had to pay for it although the charge is only around $7 each I think. I had a panini which was all bread and no filling with a very small side salad, husband had a crepe which was lukewarm. We both had dessert (good) but were not asked whether we wanted drinks – just given the usual iced water. We handed over the voucher and left – the people at the table next to us were unhappy with their food too. The space could be better used – it seemed to be almost empty most times when we walked past. The buffet is the usual scrum – especially at breakfast. We went a couple of times as we don’t normally get up early on holiday – I had omelettes made to order which were hot but a lot of the food is only warm. Another point raised at Captain’s Q & A was about the glass screens in front of the food displays which prevent you from getting to the food at the back of the display. Ok if there is a member of staff there to serve you but on several occasions there were not so the screens were of no use as people would just reach in across the display! We opted for the Aqua Café in the Spa Pool most days – they had cereal and would get toast for you. If you wanted a smoothie (included in our drinks package) you had to go to another counter and order it though – which was a bit of a pain. We had breakfast and lunch on one day in the MDR but it took ages. MDR breakfast and lunch we found far better on P & O but the dinner on Celebrity was vastly superior to P & O. The ports were good – we had overnights in Le Havre, La Rochelle and Bilbao, then one day in Vigo – our least favourite port. In Le Havre we did an excursion to Monet’s Garden and Rouen – Monet is one of my favourite painters so I’d always wanted to see his house and garden in Giverny. Would have preferred to spend time in Vernon, the pretty village close to Giverny but instead we were taken to Rouen where I think we spent too long. A 3 course lunch at a restaurant was included which was good but a little crowded. A long day but we saw a beautiful part of France. Day 2 in Le Havre we just walked along the seafront, around the town and back to the ship. La Rochelle was probably our favourite port – beautiful town which we wandered around at our own pace. We just had a piece of quiche in a café with a drink each followed by coffee. On Day 2 there we went to Ile de Re which was a fabulous place – we only visited the town of Sainte Martin but would love to go back there some time. We shared a taxi there and back with another couple from the ship – it’s accessible by a 2 mile long bridge from the mainland. The island is quite flat and reminded us of the Channel Islands (British but closer to France). We just wandered around the pretty little town and then had a lovely lunch overlooking the port. We could see the white sand beaches from our balcony on the ship and there were plenty of people enjoying the warm late summer weather. We had a day at sea before arriving at Bilbao where we got the shuttle bus into town. Great city and we wandered around the outside of the Guggenheim Museum which is amazing. We’re not Museum fans so didn’t go inside but there’s plenty to look at on the outside and we heard some great buskers there too. There’s a riverside walkway which led us to the Old Quarter where we sampled the tapas. Had a trip on the funicular which takes you up to the viewpoint behind the city – it’s easy to find and less than a euro each way. My husband walked on to look at the Athletico Bilbao Football Stadium – I waited on a park bench as my feet were aching. We then wandered back to the pick up point for the shuttle and back to the ship. Day 2 we were sailing at 1.00 pm so we just disembarked the ship and walked around the port of Getxo. Some fantastic houses were built there in the early 20th century and there are plaques on the wall opposite them telling you all about the architects and who they were built for. When we got back to the ship the Spanish Police had decided to mount some sort of security operation and were insisting that Celebrity only have one screening point open. At 12.15 with the queue stretching over 100 yards they decided to allow the ship’s officers to open another screening point and we did sail on time. Next day was our last port – Vigo. I know the next Wine Cruise after ours included Porto and I think this would have been a much better option for us. Not sure of the logistics but looking at the map am sure it would have been possible to fit in Porto instead of Vigo and still be back in Harwich on schedule. We went ashore but found Vigo a bit of a depressing place – all we did was find somewhere to have lunch, during which we were approached by African traders 6 times! Lunch was good but by the 6th time of being offered cheap tat it got a little tedious. We were back on board shortly after – if I ever have to call at Vigo again I’ll be sure to book an excursion out of there. The places across the water looked far more interesting. All of our shuttle buses were free of charge in the first 3 ports – not needed in Vigo. We then had 2 days at sea – weather wasn’t that great but we did see a bit of sun. Quite windy at times though and we did feel a little bit of movement now and then – nothing major though. Entertainment was great on this cruise – we were on Equinox last summer and it wasn’t so good. The production singers and dancers were very talented and on the whole so were the guest entertainers. Around the ship the House Band – Bandmates – were good, so were the two girl guitarists who usually played in Café Il Bacio. Café Il Bacio was great – and included in our drinks package. It also got pretty crowded but you could get takeaway, which we did at times. They do good tea as well as hot coffee, plus iced coffee which is great. And you can get complimentary pastries/dessert with each drink. We got our Classic Drinks Package as part of the Celebrity offer this year but don’t think we’d necessarily pay for it as it probably wouldn’t be worth our while. As we had it we made use of it for coffees, bottled water etc. We had wine by the glass with dinner and had no problem in getting refills either. The Cruise Director, Alejandro, has to get a mention. We weren’t too sure about him at first – a bit cheeky we thought. But we got used to him and by Day 3 thought he was probably in our top two Cruise Directors – and 100% better than the one we had on Equinox last year. His red carpet event before the “Dancing with the Officers” show was hilarious. On the whole it was a very enjoyable cruise – we come on holiday to enjoy ourselves and will make the best of our time away. Met a few “moaners and complainers” but they didn’t detract from our enjoyment. Arrival at Harwich – we were being picked up otherwise we would have risen very early and walked ourselves and our luggage off the ship. It was the usual scrum in the buffet where we went to get a bite to eat while we waited for our “call”. But once we were off we found our suitcases easily and our lift was just a few steps away. It’s a shame Celebrity are not offering cruises out of Harwich next year – we’d definitely use it again as it’s a 3 to 4 hour journey for us down to Southampton, which is why we normally do a fly-cruise. But we’re already booked with Celebrity for next March (out of Singapore) and put down another future cruise deposit whilst on board. Don’t think Infinity could be defined as Modern Luxury but we still had a good time. Note - we do normally choose a cruise for the itinerary, not for any particular ship.  

Celebrity Infinity Immersive Wine Cruise – September 2014, 11 nights

Celebrity Infinity Cruise Review by lynbee

Trip Details
Having read several negative reviews about Infinity we were pleasantly surprised by the whole experience on this cruise.
We experienced courteous and helpful staff, great entertainment and always found something to our taste on the menu.
We boarded at Harwich – a pleasant change for us as it’s only a 35 minute car ride from home. Easy to board at 12.15 – we were through check in and security and on board by 12.30. We had a Classic Drinks Package – which wouldn’t get me a Martini in the Martini Bar but I made do with G & T, Bailey’s and wine. Not all in the same glass of course.
Had our complimentary fizz, then another glass, then up to the buffet for a quick lunch. Staterooms were ready at 1.15 so we made our way to ours on Deck 6, dropped off our hand baggage and then went to explore the ship.
Infinity is looking a bit tired in places and certainly the exterior could do with a paint job, but our stateroom was clean and the bed extremely comfortable. The bathroom had a great shower and plenty of storage space. Our balcony was quite large but only had two non-reclining chairs and a small table. It could also have done with a deep clean and had paint spots on the floor and sides, even on the furniture. But this didn’t detract from our enjoyment in sitting out there when the sun shone – would have been nice to have recliners though as these were in short supply on the ship. 750 on a ship with over 2,000 passengers on board is nowhere near enough. We gave up on trying to find one. At Captain’s Q & A the question was asked - the explanation was that as the ship was in Northern Europe Celebrity decided that not many people would require a sunbed! We do have sunshine during the summer here as well you know! It was certainly warm enough to sunbathe on at least 7 days out of the 11. We also had a kettle which was welcome – I got a carton of milk from the buffet to keep in the minibar and we had a cup of tea most mornings. Not enough English Breakfast teabags on board though – they ran out after about 8 days and boxes of Tetley’s were brought on at Vigo. However, I had a few spares tucked away – if I’d known we were going to get a kettle I would have brought my own teabags as we don’t care for US tea or Tetley’s.
We’d booked Select Dining and apart from a few teething problems on the first 2 nights we only had a short wait for a table. We booked 8.15 every night, (mainly so we could remember the time easily!) – they only let you book 2 days ahead. Most nights we got a table for 2 but shared on 3 nights. We requested the same waiters for the last 5 nights – Carmelo and Olga who were lovely. One night we ate in SS United States – we got talked into an offer of dinner plus a glass of champagne, and a voucher to use in Bistro on Five. United States very plush with some original features from the liner of the same name, but I wouldn’t say the food is any better than in the MDR. In fact, most dishes on the US menu appeared on the MDR menu at some point during the cruise. We opted for Dover Sole which was deboned at our table – by which time it was lukewarm at best. Very little with it – vegetables seem to be rationed and we were always asking for extra in the MDR. We spoke to some passengers who were on Set Dining (early or late sittings) and they were complaining that their food was cold. Can’t say we had that problem with Select Dining – we had some great meals, including lobster, good steak, rack of lamb etc.
The voucher we were given for Bistro on Five was used for lunch on one of our last days at sea. We thought it was a complete waste of space on board – and were very glad we hadn’t had to pay for it although the charge is only around $7 each I think. I had a panini which was all bread and no filling with a very small side salad, husband had a crepe which was lukewarm. We both had dessert (good) but were not asked whether we wanted drinks – just given the usual iced water. We handed over the voucher and left – the people at the table next to us were unhappy with their food too. The space could be better used – it seemed to be almost empty most times when we walked past.
The buffet is the usual scrum – especially at breakfast. We went a couple of times as we don’t normally get up early on holiday – I had omelettes made to order which were hot but a lot of the food is only warm. Another point raised at Captain’s Q & A was about the glass screens in front of the food displays which prevent you from getting to the food at the back of the display. Ok if there is a member of staff there to serve you but on several occasions there were not so the screens were of no use as people would just reach in across the display! We opted for the Aqua Café in the Spa Pool most days – they had cereal and would get toast for you. If you wanted a smoothie (included in our drinks package) you had to go to another counter and order it though – which was a bit of a pain. We had breakfast and lunch on one day in the MDR but it took ages. MDR breakfast and lunch we found far better on P & O but the dinner on Celebrity was vastly superior to P & O.
The ports were good – we had overnights in Le Havre, La Rochelle and Bilbao, then one day in Vigo – our least favourite port. In Le Havre we did an excursion to Monet’s Garden and Rouen – Monet is one of my favourite painters so I’d always wanted to see his house and garden in Giverny. Would have preferred to spend time in Vernon, the pretty village close to Giverny but instead we were taken to Rouen where I think we spent too long. A 3 course lunch at a restaurant was included which was good but a little crowded. A long day but we saw a beautiful part of France. Day 2 in Le Havre we just walked along the seafront, around the town and back to the ship.
La Rochelle was probably our favourite port – beautiful town which we wandered around at our own pace. We just had a piece of quiche in a café with a drink each followed by coffee. On Day 2 there we went to Ile de Re which was a fabulous place – we only visited the town of Sainte Martin but would love to go back there some time. We shared a taxi there and back with another couple from the ship – it’s accessible by a 2 mile long bridge from the mainland. The island is quite flat and reminded us of the Channel Islands (British but closer to France). We just wandered around the pretty little town and then had a lovely lunch overlooking the port. We could see the white sand beaches from our balcony on the ship and there were plenty of people enjoying the warm late summer weather.
We had a day at sea before arriving at Bilbao where we got the shuttle bus into town. Great city and we wandered around the outside of the Guggenheim Museum which is amazing. We’re not Museum fans so didn’t go inside but there’s plenty to look at on the outside and we heard some great buskers there too. There’s a riverside walkway which led us to the Old Quarter where we sampled the tapas. Had a trip on the funicular which takes you up to the viewpoint behind the city – it’s easy to find and less than a euro each way. My husband walked on to look at the Athletico Bilbao Football Stadium – I waited on a park bench as my feet were aching. We then wandered back to the pick up point for the shuttle and back to the ship. Day 2 we were sailing at 1.00 pm so we just disembarked the ship and walked around the port of Getxo. Some fantastic houses were built there in the early 20th century and there are plaques on the wall opposite them telling you all about the architects and who they were built for. When we got back to the ship the Spanish Police had decided to mount some sort of security operation and were insisting that Celebrity only have one screening point open. At 12.15 with the queue stretching over 100 yards they decided to allow the ship’s officers to open another screening point and we did sail on time.
Next day was our last port – Vigo. I know the next Wine Cruise after ours included Porto and I think this would have been a much better option for us. Not sure of the logistics but looking at the map am sure it would have been possible to fit in Porto instead of Vigo and still be back in Harwich on schedule. We went ashore but found Vigo a bit of a depressing place – all we did was find somewhere to have lunch, during which we were approached by African traders 6 times! Lunch was good but by the 6th time of being offered cheap tat it got a little tedious. We were back on board shortly after – if I ever have to call at Vigo again I’ll be sure to book an excursion out of there. The places across the water looked far more interesting.
All of our shuttle buses were free of charge in the first 3 ports – not needed in Vigo.
We then had 2 days at sea – weather wasn’t that great but we did see a bit of sun. Quite windy at times though and we did feel a little bit of movement now and then – nothing major though.
Entertainment was great on this cruise – we were on Equinox last summer and it wasn’t so good. The production singers and dancers were very talented and on the whole so were the guest entertainers. Around the ship the House Band – Bandmates – were good, so were the two girl guitarists who usually played in Café Il Bacio.
Café Il Bacio was great – and included in our drinks package. It also got pretty crowded but you could get takeaway, which we did at times. They do good tea as well as hot coffee, plus iced coffee which is great. And you can get complimentary pastries/dessert with each drink.
We got our Classic Drinks Package as part of the Celebrity offer this year but don’t think we’d necessarily pay for it as it probably wouldn’t be worth our while. As we had it we made use of it for coffees, bottled water etc. We had wine by the glass with dinner and had no problem in getting refills either.
The Cruise Director, Alejandro, has to get a mention. We weren’t too sure about him at first – a bit cheeky we thought. But we got used to him and by Day 3 thought he was probably in our top two Cruise Directors – and 100% better than the one we had on Equinox last year. His red carpet event before the “Dancing with the Officers” show was hilarious.
On the whole it was a very enjoyable cruise – we come on holiday to enjoy ourselves and will make the best of our time away. Met a few “moaners and complainers” but they didn’t detract from our enjoyment.
Arrival at Harwich – we were being picked up otherwise we would have risen very early and walked ourselves and our luggage off the ship. It was the usual scrum in the buffet where we went to get a bite to eat while we waited for our “call”. But once we were off we found our suitcases easily and our lift was just a few steps away.
It’s a shame Celebrity are not offering cruises out of Harwich next year – we’d definitely use it again as it’s a 3 to 4 hour journey for us down to Southampton, which is why we normally do a fly-cruise. But we’re already booked with Celebrity for next March (out of Singapore) and put down another future cruise deposit whilst on board. Don’t think Infinity could be defined as Modern Luxury but we still had a good time. Note - we do normally choose a cruise for the itinerary, not for any particular ship.
 
lynbee’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Free Price Drop Alerts
Get Celebrity Infinity price drops
250,000+ people have entered their email