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Doing a cruise through the norwegian fjords was a lifetime-wish of us. We decided to travel with Celebrity as our Adriatic-Cruise with the Silhouette 2 years ago was stunning - what a mistake! We booked 10 month in advance - with Celebrity in Frankfurt - and exeperienced the worst service ever! Unfriendly, unhelpful and stressed - all the time when I called. The informations regarding transport and booking flights where that useless that we decided to do everything by ourselves. We arrived one day earlier and stayed at the Hilton Heathrow Terminal 5 which was amazing. We spent a very nice evening there. In the morning we had arranged a private driver over OTS which worked well - 2 hours drive to Harwich. Embarkation took 10 minutes and was very good. We were on the ship at around 11:30 and cabins were ready at 1:15 - that was ok. The sparkling wine in the lobby level was a nice touch, but very limited and it was the first time we met poor staff who need to do some promotion for nearly everything - dinner packages, beverage packages, spa packages - please dear visitors - BUY ANYTHING! Our veranda-cabin on the 7th level was shabby, the "bathroom" awful with a dirty shower curtain. We received evening-chocolate one time and then it stopped. There was always a really old smell in the room - also we had the veranda-door open the whole time. There was def. not much space for clothes and suitcases - they didn´t fit underneath the bed and we need to store them in the wardrobe. There were only 2 movies available in our language. On the 4th or 5th day we asked the cleaners to vacuum the floor please - they never did it before. The place behind the TV was full of dust - around 3 weeks old we think. Food overall was really bad - we had dinner one time in the Trellis and that was the top of bad food! We like to try the Bistro on Five where we left after 55 minutes and only received a soup in that time. The food overall was nearly cold every time - never hot! The buffet had a very low standard. We had a dinner package booked before to have dinner in the US or the QSine. The first dinner we had in US and were asked 2 times about a special promotion they offer - please try this, please buy this - horrible!!! After that we decided to spend the other 4 nights in QSine where we met David - the Maitre´D. He is a really amazing person and he really know what to do, but the food had the same bad level - cold, every second dish - deep fried and the taste: bad at all! To the ports: Oslo: we booked the Oslo Pass via App on our smartphone and visited the Fram and Kon-Tiki-Museum which were really nice (and it rained) - so perfect programme. On midday we took the metro to the Holmenkollen and the sun showed up - amazing views from the tower! The walked back in sunshine to the ship. Stavanger: welcomed us with sun and we walked the old city with the wooden houses - fantastic. When we started to our Fjordcruise (booked over rodne.no) it started raining for the next 3 days. Olden: because of the bad wheather we were not able to access the port of Olden and stayed one more day in Alesund. The decision of the captain was alright - avoid any danger and the waves were 6 metres high that night - not much fun! Unfortunately we missed the only booked shore excursion with Celebrity - the trip to the glacier, but what should you do. They just refund the booking - not a problem. Alesund: 2 days of rain. So picked a hop on, hop off tour and visited the Alesund museum which was cute. Geiranger: the most impressive port. We visited the small port before the passengers of 4 cruise ships arrived (luckily we had the water-bridge!). We tried the Geiranger Chocolate, wandered around and did a small bus trip - with - surprise: rain! Flam: a very nice port where we did a sightseeing point bus-drive and surprise: rain. Luckily we had breakfast on the veranda that morning and explored the small port by sun - which was awesome. When we departed we noticed many signs and letters on house-rooftops with "Cruise Shit", "No Cruise Ships",... which wasn´t very nice. Bergen: we arrived by sun and it stayed with us the whole day. We visited the Floin at 10:00 am - just in time - we did the way - including wait, driving up in 30 minutes. When we went back the line was without an end - waiting time around 1,5 hours we thought. Norway and the fjords were amazing - also with lots of rain. We had sunny parts, mystic fogg and wonderful rainbows during our journey, but the ship itself is in a really bad shape. It was also the first time that we thought about security risks and all the older and handicapped people on board who couldn´t walk properly. When we saw the staff around the ship we just couldn´t imagine what would happen in such a situation - luckily everything was ok and nothing happened. Also - it´s not Celebritys mistake - the behaviour from lots of guests was disgusting. Many peopel were not able to use silver ware, they left the tables full of food behind, the plates were fully loaded with everything - cornflakes, eggs, pancakes, fruits & vegetables in all - the most of the time it wasn´t a nice background to eat. It´s not very nice - if you watch Celebritys brochures it looks like "modern luxury" - if you are onboard it feels like a senior home and hospital. We are finised with Celebrity!!!

Very bad

Celebrity Infinity Cruise Review by Shopgirl82

Trip Details
Doing a cruise through the norwegian fjords was a lifetime-wish of us. We decided to travel with Celebrity as our Adriatic-Cruise with the Silhouette 2 years ago was stunning - what a mistake!
We booked 10 month in advance - with Celebrity in Frankfurt - and exeperienced the worst service ever! Unfriendly, unhelpful and stressed - all the time when I called. The informations regarding transport and booking flights where that useless that we decided to do everything by ourselves.
We arrived one day earlier and stayed at the Hilton Heathrow Terminal 5 which was amazing. We spent a very nice evening there. In the morning we had arranged a private driver over OTS which worked well - 2 hours drive to Harwich.
Embarkation took 10 minutes and was very good. We were on the ship at around 11:30 and cabins were ready at 1:15 - that was ok.
The sparkling wine in the lobby level was a nice touch, but very limited and it was the first time we met poor staff who need to do some promotion for nearly everything - dinner packages, beverage packages, spa packages - please dear visitors - BUY ANYTHING!
Our veranda-cabin on the 7th level was shabby, the "bathroom" awful with a dirty shower curtain. We received evening-chocolate one time and then it stopped. There was always a really old smell in the room - also we had the veranda-door open the whole time. There was def. not much space for clothes and suitcases - they didn´t fit underneath the bed and we need to store them in the wardrobe. There were only 2 movies available in our language. On the 4th or 5th day we asked the cleaners to vacuum the floor please - they never did it before. The place behind the TV was full of dust - around 3 weeks old we think.
Food overall was really bad - we had dinner one time in the Trellis and that was the top of bad food! We like to try the Bistro on Five where we left after 55 minutes and only received a soup in that time. The food overall was nearly cold every time - never hot! The buffet had a very low standard. We had a dinner package booked before to have dinner in the US or the QSine. The first dinner we had in US and were asked 2 times about a special promotion they offer - please try this, please buy this - horrible!!! After that we decided to spend the other 4 nights in QSine where we met David - the Maitre´D. He is a really amazing person and he really know what to do, but the food had the same bad level - cold, every second dish - deep fried and the taste: bad at all!
To the ports:
Oslo: we booked the Oslo Pass via App on our smartphone and visited the Fram and Kon-Tiki-Museum which were really nice (and it rained) - so perfect programme. On midday we took the metro to the Holmenkollen and the sun showed up - amazing views from the tower! The walked back in sunshine to the ship.
Stavanger: welcomed us with sun and we walked the old city with the wooden houses - fantastic. When we started to our Fjordcruise (booked over rodne.no) it started raining for the next 3 days.
Olden: because of the bad wheather we were not able to access the port of Olden and stayed one more day in Alesund. The decision of the captain was alright - avoid any danger and the waves were 6 metres high that night - not much fun! Unfortunately we missed the only booked shore excursion with Celebrity - the trip to the glacier, but what should you do. They just refund the booking - not a problem.
Alesund: 2 days of rain. So picked a hop on, hop off tour and visited the Alesund museum which was cute.
Geiranger: the most impressive port. We visited the small port before the passengers of 4 cruise ships arrived (luckily we had the water-bridge!). We tried the Geiranger Chocolate, wandered around and did a small bus trip - with - surprise: rain!
Flam: a very nice port where we did a sightseeing point bus-drive and surprise: rain. Luckily we had breakfast on the veranda that morning and explored the small port by sun - which was awesome. When we departed we noticed many signs and letters on house-rooftops with "Cruise Shit", "No Cruise Ships",... which wasn´t very nice.
Bergen: we arrived by sun and it stayed with us the whole day. We visited the Floin at 10:00 am - just in time - we did the way - including wait, driving up in 30 minutes. When we went back the line was without an end - waiting time around 1,5 hours we thought.
Norway and the fjords were amazing - also with lots of rain. We had sunny parts, mystic fogg and wonderful rainbows during our journey, but the ship itself is in a really bad shape.
It was also the first time that we thought about security risks and all the older and handicapped people on board who couldn´t walk properly. When we saw the staff around the ship we just couldn´t imagine what would happen in such a situation - luckily everything was ok and nothing happened.
Also - it´s not Celebritys mistake - the behaviour from lots of guests was disgusting. Many peopel were not able to use silver ware, they left the tables full of food behind, the plates were fully loaded with everything - cornflakes, eggs, pancakes, fruits & vegetables in all - the most of the time it wasn´t a nice background to eat.
It´s not very nice - if you watch Celebritys brochures it looks like "modern luxury" - if you are onboard it feels like a senior home and hospital.
We are finised with Celebrity!!!
Shopgirl82’s Full Rating Summary
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