1. Home
  2. Cruise Reviews
  3. Celebrity Infinity
Norwegian Fjords-Celebrity Infinity August 15-25 We are experienced cruisers, this being our 26th cruise and 18th with Celebrity. We enjoy the many privileges that Elite status brings with it and have been avid, long standing Celebrity supporters. However, this past cruise put that to the test. Our last Celebrity cruise was on the Constellation last fall to the Greek Islands and we had none of the concerns that we certainly do now. Indeed, as a travel agent, I will no longer be able to recommend Celebrity without fear. So why the change of heart? Basically, it came down to inconsistencies across the board. We love to dance and spend a good part of the evening in the Rendez-Vous Lounge. On this cruise, it was so cold, it was uncomfortable to stay even with the exercise the dancing brings with it. We did question why it was so cold and were told by Guest Relations that the temperature around the entire ship was kept the same. ( basically saying we were wrong) We were traveling with another couple who found the same issue and so avoided the Rendez-Vous Lounge totally. The same heating issue was a problem in the Thallasotherapy Pool area. You could not sit in it without having a towel or blanket on. Again we complained to no avail. Yes it is chillier in Norway, so increase the heating! Another issue was the lack of enforcement of posted rules. There were children in the adult pool every day at any hour. We spoke to a pool butler the very first day who did nothing. The second day we spoke to Guest Relations in person at the front desk. We got a fruit basket as the solution. Still children were in the pool all day. The third time we spoke to an officer who actually tried to do something, but one of the adults with children started to yell at the officer so several adults left instead of listening to the argument. In all fairness to the father, part of the issue was the inconsistency on the part of Celebrity to stick to actual times. Some days they said it was 4 PM, other days they decided it was 5 PM. One day a sign finally appeared but still was never enforced. It clearly says adults only from 11 - 5 and still there were children of varying ages every day at all times in the pool and in the hot tubs for adults only. We spoke to the head of the Captain's Club who merely said it was summer and there were a lot of children on board- not the appropriate answer at all. There were adults with plates of food in the hot tubs and bottles of beer. The solution is so simple; a security guard or officer in that pool area. The buffet was an absolute and utter zoo. People butted in lines, saved seats and were indignant when we said something to them. "Excuse me" seemed to be an expression not known by many. Breakfast was the worst; one day it took us 20 minutes to get a seat. Waiting for toast was ridiculous, so we gave up and went to the main dining room for breakfast but were saddened by how long it took to even get served. Yes, the juice, coffee and pastries come quickly enough but since we don't have that, it took up to 20 minutes to have our order taken and then another 20 minutes for it to arrive. Although we hadn't complained, one waiter who had high social intelligence, came over and said the wait was because my wife had ordered cold food and I, hot food. Good try, but nonsense. The ship kept changing breakfast times and some days there was nothing at all available from 7 AM - 8 AM. Really? And as stated before, do not sit on the right side when entering, where service is horrible. At dinner, we fortunately had an excellent waiter, Jose, and assistant waiter Herickson. The food, however, was inconsistent. Some old standards like the prime rib, beef Wellington and lamb were superb. Some like "Pork and Beans" shouldn't be on a cruise line menu who was known for its food. Salads were poor, desserts poor and cold soups seem to have disappeared just as the brunch. When we inquired about the brunch, we were told it was a decision based on food sanitation as Celebrity had observed several guests had become ill just after the brunch. It took a waiter to explain that to us which we really appreciated. The hake, halibut and haddock were dry and overcooked. Celebrity used to have sommeliers who did an awesome job with wine. This cruise we struggled to even get served. The "Sommeliers" were glorified bar servers, nothing like the original sommeliers Celebrity used to have. Our friends asked for certain wines but substitutions were made without a word of explanation. Sometimes when questioned, the answer was we have run out of that wine. So why not be honest and say so instead of trying to sneak a different wine by. Strange that the very wine asked for was always available at the martini bar. Again, it came down to poor service. The one high note was Natalie, the hostess, who was as pleasant and professional as one would expect. The Elite cocktail hour is usually a highlight for us. Again, children were allowed in and some would run around, not the way an adult wants to spend a cocktail time. On the last day, again no officers present, when one child was running and screaming, we simply left. Again one waiter stuck out as out of the ordinary, Roosevelt was awesome. He really worked! He walked quickly, engaged in meaningful conversation, and took the initiative on many occasions by responding to guests who were being looked after by other waiters. He was again, perfect, the kind of service one expects of Celebrity. It is fitting to note that there are still crew on board who are excellent. Our cabin steward Ambrose was perfect. He was efficient, personable and nothing was ever too much trouble. The Elemis products have gone by the wayside as have the nightly chocolates. But Ambrose on Deck 8 is the kind of staff member one expects on a Celebrity cruise. Other than the few staff mentioned, there appeared to be a complete lack of interest by most. Dishes were cleared very slowly in the buffet, little communication, and general apathy seemed to be evident everywhere. We have eaten in Bistro On Five many times per cruise, but this time once again due to lack of interest or engagement by staff, after the first lunch, we passed. The food was good although increased in price from $5 to $7. Yes, doesn't sound a lot but when it is on top, we simply passed because there was nothing really special about it. We spend a fair deal of money at the martini bar. Again, inconsistent was the word to describe the experience. If you wanted a good drink, Adrian was the man. Many patrons kept asking for only him to make their drink because he went out of his way to match the drink to the client with outstanding consistency. The other bartenders were a hit or miss. The service was only good if you sat at the bar with Adrian as he catered to each client perfectly. For a time, we wondered if it was an M class ship issue. We loved the Galaxy, Mercury, and Zenith. In particular, Captain George on the Century told us he expected his officers to be visible and engaging with passengers. Indeed, at every single Captain's Club cocktail time, there were up to 5 officers there who would sit down and chat. Captain George was at every function for the whole 15 days to Hawaii. This time, it was very superficial and seemed as if they couldn't be bothered. Loyal clients really do want to be engaged with. We were on the Millenium to Alaska last summer and it was excellent. We have been on the Summit 8 times, and always happy, and Constellation 3 times as recently as last fall with a few complaints so this appears to be an Infinity issue. We had considered the repositioning cruise from Lauderdale to Valparaiso through the canal but will now take a pass since it is on Infinity. In fairness to all, the ship was clean. In short, what should have been a wonderful cruise when one says Norwegian Fjords was ho- hum and will cause us to rethink our loyalty to Celebrity.

Norwegian Fjords remarkable, Infinity not

Celebrity Infinity Cruise Review by beppy

Trip Details
Norwegian Fjords-Celebrity Infinity August 15-25
We are experienced cruisers, this being our 26th cruise and 18th with Celebrity. We enjoy the many privileges that Elite status brings with it and have been avid, long standing Celebrity supporters. However, this past cruise put that to the test. Our last Celebrity cruise was on the Constellation last fall to the Greek Islands and we had none of the concerns that we certainly do now. Indeed, as a travel agent, I will no longer be able to recommend Celebrity without fear. So why the change of heart?
Basically, it came down to inconsistencies across the board. We love to dance and spend a good part of the evening in the Rendez-Vous Lounge. On this cruise, it was so cold, it was uncomfortable to stay even with the exercise the dancing brings with it. We did question why it was so cold and were told by Guest Relations that the temperature around the entire ship was kept the same. ( basically saying we were wrong) We were traveling with another couple who found the same issue and so avoided the Rendez-Vous Lounge totally. The same heating issue was a problem in the Thallasotherapy Pool area. You could not sit in it without having a towel or blanket on. Again we complained to no avail. Yes it is chillier in Norway, so increase the heating!
Another issue was the lack of enforcement of posted rules. There were children in the adult pool every day at any hour. We spoke to a pool butler the very first day who did nothing. The second day we spoke to Guest Relations in person at the front desk. We got a fruit basket as the solution. Still children were in the pool all day. The third time we spoke to an officer who actually tried to do something, but one of the adults with children started to yell at the officer so several adults left instead of listening to the argument. In all fairness to the father, part of the issue was the inconsistency on the part of Celebrity to stick to actual times. Some days they said it was 4 PM, other days they decided it was 5 PM. One day a sign finally appeared but still was never enforced. It clearly says adults only from 11 - 5 and still there were children of varying ages every day at all times in the pool and in the hot tubs for adults only. We spoke to the head of the Captain's Club who merely said it was summer and there were a lot of children on board- not the appropriate answer at all. There were adults with plates of food in the hot tubs and bottles of beer. The solution is so simple; a security guard or officer in that pool area.
The buffet was an absolute and utter zoo. People butted in lines, saved seats and were indignant when we said something to them. "Excuse me" seemed to be an expression not known by many. Breakfast was the worst; one day it took us 20 minutes to get a seat. Waiting for toast was ridiculous, so we gave up and went to the main dining room for breakfast but were saddened by how long it took to even get served. Yes, the juice, coffee and pastries come quickly enough but since we don't have that, it took up to 20 minutes to have our order taken and then another 20 minutes for it to arrive. Although we hadn't complained, one waiter who had high social intelligence, came over and said the wait was because my wife had ordered cold food and I, hot food. Good try, but nonsense. The ship kept changing breakfast times and some days there was nothing at all available from 7 AM - 8 AM. Really? And as stated before, do not sit on the right side when entering, where service is horrible. At dinner, we fortunately had an excellent waiter, Jose, and assistant waiter Herickson. The food, however, was inconsistent. Some old standards like the prime rib, beef Wellington and lamb were superb. Some like "Pork and Beans" shouldn't be on a cruise line menu who was known for its food. Salads were poor, desserts poor and cold soups seem to have disappeared just as the brunch. When we inquired about the brunch, we were told it was a decision based on food sanitation as Celebrity had observed several guests had become ill just after the brunch. It took a waiter to explain that to us which we really appreciated. The hake, halibut and haddock were dry and overcooked. Celebrity used to have sommeliers who did an awesome job with wine. This cruise we struggled to even get served. The "Sommeliers" were glorified bar servers, nothing like the original sommeliers Celebrity used to have. Our friends asked for certain wines but substitutions were made without a word of explanation. Sometimes when questioned, the answer was we have run out of that wine. So why not be honest and say so instead of trying to sneak a different wine by. Strange that the very wine asked for was always available at the martini bar. Again, it came down to poor service. The one high note was Natalie, the hostess, who was as pleasant and professional as one would expect.
The Elite cocktail hour is usually a highlight for us. Again, children were allowed in and some would run around, not the way an adult wants to spend a cocktail time. On the last day, again no officers present, when one child was running and screaming, we simply left. Again one waiter stuck out as out of the ordinary, Roosevelt was awesome. He really worked! He walked quickly, engaged in meaningful conversation, and took the initiative on many occasions by responding to guests who were being looked after by other waiters. He was again, perfect, the kind of service one expects of Celebrity.
It is fitting to note that there are still crew on board who are excellent. Our cabin steward Ambrose was perfect. He was efficient, personable and nothing was ever too much trouble. The Elemis products have gone by the wayside as have the nightly chocolates. But Ambrose on Deck 8 is the kind of staff member one expects on a Celebrity cruise.
Other than the few staff mentioned, there appeared to be a complete lack of interest by most. Dishes were cleared very slowly in the buffet, little communication, and general apathy seemed to be evident everywhere. We have eaten in Bistro On Five many times per cruise, but this time once again due to lack of interest or engagement by staff, after the first lunch, we passed. The food was good although increased in price from $5 to $7. Yes, doesn't sound a lot but when it is on top, we simply passed because there was nothing really special about it.
We spend a fair deal of money at the martini bar. Again, inconsistent was the word to describe the experience. If you wanted a good drink, Adrian was the man. Many patrons kept asking for only him to make their drink because he went out of his way to match the drink to the client with outstanding consistency. The other bartenders were a hit or miss. The service was only good if you sat at the bar with Adrian as he catered to each client perfectly.
For a time, we wondered if it was an M class ship issue. We loved the Galaxy, Mercury, and Zenith. In particular, Captain George on the Century told us he expected his officers to be visible and engaging with passengers. Indeed, at every single Captain's Club cocktail time, there were up to 5 officers there who would sit down and chat. Captain George was at every function for the whole 15 days to Hawaii. This time, it was very superficial and seemed as if they couldn't be bothered. Loyal clients really do want to be engaged with. We were on the Millenium to Alaska last summer and it was excellent. We have been on the Summit 8 times, and always happy, and Constellation 3 times as recently as last fall with a few complaints so this appears to be an Infinity issue. We had considered the repositioning cruise from Lauderdale to Valparaiso through the canal but will now take a pass since it is on Infinity.
In fairness to all, the ship was clean.
In short, what should have been a wonderful cruise when one says Norwegian Fjords was ho- hum and will cause us to rethink our loyalty to Celebrity.
beppy’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Service
Free Price Drop Alerts
Get Celebrity Infinity price drops
250,000+ people have entered their email

Cabin Review

Cabin 8000
Cabin 8000 was very quiet as it was at the end of the corridor with no traffic whatsoever. The stateroom attendant Ambrose was perfect.
  Celebrity Infinity Deck Plans