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this is a mixed review, so i'd prefer to start with the positives. first, we met great people. from the folks we corresponded with on the rollcall on this website, to the people on the boat and some of the staffers, it was a wonderful and genuinely good time of fellowship and getting to know one another. we also met what appears to be clearly our new (now) lifelong friends, a couple from toronto whom we met in roma termini whilst the train was delayed and whom we connected again and travelled everywhere with beginning from kotor till we departed once again in roma termini. the best part of this cruise on the boat were the shows. the cruise director or celebrity really did get some entertainment across to us. other than the food, it was the only thing we looked forward to daily. now the food. the main dining hall is a little bit of a mess. celebrity needs to sort its serving staff out. we had open dining and our canadian friends had fixed seating. naturally we wanted to dine together but for some strange reason, this was an initial issue for the maitre'd, which was not the most pleasant of experiences for our canadian friends because the feeling was that they were intruding on the open dining hall, or that they were from a different class. it may not be that case, but they were certainly made to feel that way, and that's not a good experience. oh, and kids club -- we had a 7 year old with us -- was excellent for her. the staff were totally awesome and made the cruise one to remember for our daughter. i can't thank them enough for the great experience. the quality of the food was decent, although our seabourn experience the year prior was significantly better. the breakfast service was a massive letdown. it's the same thing daily and for some of the stations, the food was overly salty, especially the stir fried dishes. we had fried rice as an option daily. there was no variety to this, or quality. when i asked the chef why he couldn't put out a noodle for a change, he said they served that only for lunch, but would serve noodles the next day for me. that noodle was the most pathetic attempt in the history of mankind. it was plain egg noodles with dark soy. it was tasteless, looked ugly and unappetising, and was inedible. the least they could do was add some egg or fry and egg into it, and add some stuff. but it was plain, black soyed noodle. i applaud the attempt to give me the noodle, but the effort was devastatingly poor and quality was non-existent. if somebody sold this on the streets of an asian city, he would probably be beaten up by the locals or at the very least told off for serving crap (i have witnessed the latter several times). now comes the staff. the specialty dining staff were excellent. the regular dining hall staff decent; the beverage staff were hopeless. this is not a racial attack but for some strange reason, all the staff from the caribbean were rude or had faces which never smiled when they served. this occurred at breakfast hall on the 14th level, in the main dining hall on the 3rd (or was it 4th) level, in the sky lounge on 15th and in the theater. it was borderline rude, and i can only chalk this down to a cultural thing. the strange thing is the island folks on the islands itself are very nice and smiley. but as a group on the celebrity silhouette they were horrible. the only time i received any smile from their faces was on the 2nd to last and last days of the cruise. this was presumably because the cruise director had asked us to fill in feedback forms. the worst part of the trip was the deal with the beverage pack. we had the superior beverage pack (is that what it's called .. .whichever the upgrade from the standard bev pack is) and what we didnt like was to have the card out all the time. one drink at a time, including water. and if you order a drink to the cabin, they would charge you in spite of the bev pack. which meant that i had to walk from our room on the 11th level to 14th several times a day to get water. why? also, the cost of beverages were high. the quality of the wines served up to $12 was not good. it seems strange that a bottle of wine costing $20 on the shelves or $35/bottle in a restaurant would cost $12-14/glass on the cruise. that's a little bit of a ripoff. on seabourn or crystal, you get wines in the $25-30 range on the shelves and these are served without limits at any meal .... those same wines cost $18-25 on the celebrity silhouette. we came on celebrity because this was the latest +10 day mediterranean cruise we could find in 2013. the bottomline is this: if i had a choice, schedule permitting, i would never cruise with celebrity again. the often indifferent attitude of staff, the mediocre food and wine, the very tiny cabin and poor quality toiletries (we had a concierge room because we were told that there were no aqua class rooms which could accommodate 2 adults and a child) are a massive dropoff from the service we would get on crystal or seabourn, and for the slight premium (totally justified) we would certainly go with those carriers. overall the experience was poor.

13-day italy & adriatic cruise on the celebrity silhouette

Celebrity Silhouette Cruise Review by ctarheel

Trip Details
this is a mixed review, so i'd prefer to start with the positives. first, we met great people. from the folks we corresponded with on the rollcall on this website, to the people on the boat and some of the staffers, it was a wonderful and genuinely good time of fellowship and getting to know one another. we also met what appears to be clearly our new (now) lifelong friends, a couple from toronto whom we met in roma termini whilst the train was delayed and whom we connected again and travelled everywhere with beginning from kotor till we departed once again in roma termini.
the best part of this cruise on the boat were the shows. the cruise director or celebrity really did get some entertainment across to us. other than the food, it was the only thing we looked forward to daily. now the food. the main dining hall is a little bit of a mess. celebrity needs to sort its serving staff out. we had open dining and our canadian friends had fixed seating. naturally we wanted to dine together but for some strange reason, this was an initial issue for the maitre'd, which was not the most pleasant of experiences for our canadian friends because the feeling was that they were intruding on the open dining hall, or that they were from a different class. it may not be that case, but they were certainly made to feel that way, and that's not a good experience.
oh, and kids club -- we had a 7 year old with us -- was excellent for her. the staff were totally awesome and made the cruise one to remember for our daughter. i can't thank them enough for the great experience.
the quality of the food was decent, although our seabourn experience the year prior was significantly better. the breakfast service was a massive letdown. it's the same thing daily and for some of the stations, the food was overly salty, especially the stir fried dishes. we had fried rice as an option daily. there was no variety to this, or quality. when i asked the chef why he couldn't put out a noodle for a change, he said they served that only for lunch, but would serve noodles the next day for me. that noodle was the most pathetic attempt in the history of mankind. it was plain egg noodles with dark soy. it was tasteless, looked ugly and unappetising, and was inedible. the least they could do was add some egg or fry and egg into it, and add some stuff. but it was plain, black soyed noodle. i applaud the attempt to give me the noodle, but the effort was devastatingly poor and quality was non-existent. if somebody sold this on the streets of an asian city, he would probably be beaten up by the locals or at the very least told off for serving crap (i have witnessed the latter several times).
now comes the staff. the specialty dining staff were excellent. the regular dining hall staff decent; the beverage staff were hopeless. this is not a racial attack but for some strange reason, all the staff from the caribbean were rude or had faces which never smiled when they served. this occurred at breakfast hall on the 14th level, in the main dining hall on the 3rd (or was it 4th) level, in the sky lounge on 15th and in the theater. it was borderline rude, and i can only chalk this down to a cultural thing. the strange thing is the island folks on the islands itself are very nice and smiley. but as a group on the celebrity silhouette they were horrible. the only time i received any smile from their faces was on the 2nd to last and last days of the cruise. this was presumably because the cruise director had asked us to fill in feedback forms.
the worst part of the trip was the deal with the beverage pack. we had the superior beverage pack (is that what it's called .. .whichever the upgrade from the standard bev pack is) and what we didnt like was to have the card out all the time. one drink at a time, including water. and if you order a drink to the cabin, they would charge you in spite of the bev pack. which meant that i had to walk from our room on the 11th level to 14th several times a day to get water. why?
also, the cost of beverages were high. the quality of the wines served up to $12 was not good. it seems strange that a bottle of wine costing $20 on the shelves or $35/bottle in a restaurant would cost $12-14/glass on the cruise. that's a little bit of a ripoff. on seabourn or crystal, you get wines in the $25-30 range on the shelves and these are served without limits at any meal .... those same wines cost $18-25 on the celebrity silhouette.
we came on celebrity because this was the latest +10 day mediterranean cruise we could find in 2013. the bottomline is this: if i had a choice, schedule permitting, i would never cruise with celebrity again. the often indifferent attitude of staff, the mediocre food and wine, the very tiny cabin and poor quality toiletries (we had a concierge room because we were told that there were no aqua class rooms which could accommodate 2 adults and a child) are a massive dropoff from the service we would get on crystal or seabourn, and for the slight premium (totally justified) we would certainly go with those carriers.
overall the experience was poor.
ctarheel’s Full Rating Summary
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Cabin Review

Cabin 1149
disembarkation was a nightmare. they make it easy for you to get on board but totally destroy the part when you leave the ship. this is quite silly and ruins the experience.
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