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I have hesitated posting this as I have written several letters to Celebrity and my travel agent. The Celebrity letters (certified mail) have gone unanswered. I was advised to keep this as short as possible, but there is no short concise reporting of this experience. HOTEL CHECK IN, VANCOUVER: Check-in was something I have never experienced at a Sheraton Hotel. The young woman at the desk was obviously not familiar with dealing with the public. When she finished her process she gave me the room keys in an envelope with the room number written on it. She explained that it was 2 double beds and a smoking room. I responded, No, I requested a single queen size bed and non-smoking. Her response. well, that's all I have. We, took our luggage up to the room. The keys would not open the door. I went back down and another young man looked at them, re-coded them, and sent us back up stairs. My wife open the door, went in and came right back out with a shocked look on her face. There's someone in there! Back down stairs only to find the first woman had written the wrong room number on the envelope. He gave us a very nice non-smoking room with a single queen sized bed. INFINITY: After three hour bus tour of Vancouver on July 16th, we finally arrived at Canada Place for 2:00 boarding. Our bus driver was told that they were not ready for us yet. He dropped us off at another location. We then were herded into large room with 1900 other people. We were told that the ship had had an engine problem and had arrived late. We would not be boarding until 7:00PM. No more information was given. We all sat in this hall all afternoon. They did provide water and tuna sandwiches. Sometime after 7:00 we boarded. There was a letter in the stateroom to the effect that on Monday at 1100 hours we ALL had to get off the ship and go through Customs! Any idea how long that line was with 1900 people in it at once? Upon arriving at our stateroom we found a letter stating that we would not be sailing until after 5:00 PM on Monday! And, because of the delay the following schedule changes would be necessary. We would not go to Sitka. We would be at sea for 2 1/2 days. Hubbard Glacier late Wednesday afternoon. No Inside Passage would be seen as this would be done at night. We would arrive at Juneau late Thursday morning, not Tuesday. Those of us with Shore Excursions would have no time in Juneau except for the excursion. We did not even have time for a drink at the Red Dog. Friday we would get to Ketchikan late in the afternoon, however, they were going to reschedule the tours. Friday night and all day Saturday would be spent at sea again. There were no answers forthcoming from Celebrity until a mob scene forced them into sending 2 representatives to hear our complaints. They offered no satisfaction. We spent more time standing in lines for Infinity's convenience than we did standing at the rail of our balcony suite enjoying the ocean view. I also do not understand why we were encouraged to not dine in Alaska (not that we had time) by the ship's crew. Isn't Alaska one of the 50 U.S. states and not a third world country? What actually happened instead was: Monday afternoon as we were finally ready to sail and the festivities had begun on the upper deck. The PA system began calling the numbers of 10 or 12 staterooms that had not yet cleared customs. It took another two hours to complete this. Again, this delayed the rest of us unnecessarily. It could have been handled differently without penalizing the rest of the travelers. We did not actually sail until sometime around 7:00 PM o We did sail for 2 ½ days. No site of land or the beauty of Alaska. In Juneau, we got off the ship, on a bus to the excursion site. We did the excursion, went back to ship in time to set sail. Again, we didn't even have time for a drink in Juneau. The excursion process in Ketchikan was a disaster. We arrived late in the day. As we and several hundred others had morning excursions and several hundred others had afternoon times everyone was done at the same time and same place, again late in the afternoon. Two women had been assigned the impossible task of processing and issuing tender stickers to everyone. There should have been much more help there to direct people and keep them from taking what was becoming a very valuable commodity, time. It turned out that several people just went right to the tenders and were taken ashore without being processed and they were never checked for stickers at the departure point on the ship. This of course delayed tenders that were intended for those of us who waited. As a result, when we got ashore we were told the Lumberjack Show had already started and we would not be able to go that. They would refund our money, but that was of little consolation as once again, we missed the experience. We had a little time in Ketchikan, but had to rush back for dinner, as we had been told by the Tour Director on the ship that we should not eat on shore as they were concerned about the safety of the food. So, we left the city after an hour and made our way back to the tender. By the time one arrived and we got back to the ship and went to the dining room we were told Too late and they would not serve us! o Saturday morning was taken up by a departure briefing. And a wave by the crew as they brought them all out to receive adulations for the fantastic job they had done. o Requested meetings with Representatives from the home office in Miami were not kept on time on Thursday. I was told to come back on Friday. Little response from the two individuals nor did they seem to really care. Several times throughout the trip I had conversations with Guest Relations and other of the ship's officers. They listened, but with blank stares. As if they had heard this so many times they really did not want to hear it again. The communications between the crew and passengers was pitiful.

Infinity - Alaska

Celebrity Infinity Cruise Review by James Weidenfeller

1 person found this helpful
Trip Details
  • Sail Date: July 2006
  • Destination: Alaska
I have hesitated posting this as I have written several letters to Celebrity and my travel agent. The Celebrity letters (certified mail) have gone unanswered. I was advised to keep this as short as possible, but there is no short concise reporting of this experience.
HOTEL CHECK IN, VANCOUVER: Check-in was something I have never experienced at a Sheraton Hotel. The young woman at the desk was obviously not familiar with dealing with the public. When she finished her process she gave me the room keys in an envelope with the room number written on it. She explained that it was 2 double beds and a smoking room. I responded, No, I requested a single queen size bed and non-smoking. Her response. well, that's all I have. We, took our luggage up to the room. The keys would not open the door. I went back down and another young man looked at them, re-coded them, and sent us back up stairs. My wife open the door, went in and came right back out with a shocked look on her face. There's someone in there! Back down stairs only to find the first woman had written the wrong room number on the envelope. He gave us a very nice non-smoking room with a single queen sized bed.
INFINITY: After three hour bus tour of Vancouver on July 16th, we finally arrived at Canada Place for 2:00 boarding. Our bus driver was told that they were not ready for us yet. He dropped us off at another location. We then were herded into large room with 1900 other people. We were told that the ship had had an engine problem and had arrived late. We would not be boarding until 7:00PM. No more information was given. We all sat in this hall all afternoon. They did provide water and tuna sandwiches. Sometime after 7:00 we boarded.
There was a letter in the stateroom to the effect that on Monday at 1100 hours we ALL had to get off the ship and go through Customs! Any idea how long that line was with 1900 people in it at once? Upon arriving at our stateroom we found a letter stating that we would not be sailing until after 5:00 PM on Monday! And, because of the delay the following schedule changes would be necessary.
We would not go to Sitka. We would be at sea for 2 1/2 days. Hubbard Glacier late Wednesday afternoon. No Inside Passage would be seen as this would be done at night. We would arrive at Juneau late Thursday morning, not Tuesday. Those of us with Shore Excursions would have no time in Juneau except for the excursion. We did not even have time for a drink at the Red Dog. Friday we would get to Ketchikan late in the afternoon, however, they were going to reschedule the tours. Friday night and all day Saturday would be spent at sea again. There were no answers forthcoming from Celebrity until a mob scene forced them into sending 2 representatives to hear our complaints. They offered no satisfaction. We spent more time standing in lines for Infinity's convenience than we did standing at the rail of our balcony suite enjoying the ocean view. I also do not understand why we were encouraged to not dine in Alaska (not that we had time) by the ship's crew. Isn't Alaska one of the 50 U.S. states and not a third world country?
What actually happened instead was: Monday afternoon as we were finally ready to sail and the festivities had begun on the upper deck. The PA system began calling the numbers of 10 or 12 staterooms that had not yet cleared customs. It took another two hours to complete this. Again, this delayed the rest of us unnecessarily. It could have been handled differently without penalizing the rest of the travelers. We did not actually sail until sometime around 7:00 PM o We did sail for 2 ½ days. No site of land or the beauty of Alaska. In Juneau, we got off the ship, on a bus to the excursion site. We did the excursion, went back to ship in time to set sail. Again, we didn't even have time for a drink in Juneau. The excursion process in Ketchikan was a disaster. We arrived late in the day. As we and several hundred others had morning excursions and several hundred others had afternoon times everyone was done at the same time and same place, again late in the afternoon. Two women had been assigned the impossible task of processing and issuing tender stickers to everyone. There should have been much more help there to direct people and keep them from taking what was becoming a very valuable commodity, time. It turned out that several people just went right to the tenders and were taken ashore without being processed and they were never checked for stickers at the departure point on the ship. This of course delayed tenders that were intended for those of us who waited. As a result, when we got ashore we were told the Lumberjack Show had already started and we would not be able to go that. They would refund our money, but that was of little consolation as once again, we missed the experience. We had a little time in Ketchikan, but had to rush back for dinner, as we had been told by the Tour Director on the ship that we should not eat on shore as they were concerned about the safety of the food. So, we left the city after an hour and made our way back to the tender. By the time one arrived and we got back to the ship and went to the dining room we were told Too late and they would not serve us! o Saturday morning was taken up by a departure briefing. And a wave by the crew as they brought them all out to receive adulations for the fantastic job they had done. o Requested meetings with Representatives from the home office in Miami were not kept on time on Thursday. I was told to come back on Friday. Little response from the two individuals nor did they seem to really care.
Several times throughout the trip I had conversations with Guest Relations and other of the ship's officers. They listened, but with blank stares. As if they had heard this so many times they really did not want to hear it again. The communications between the crew and passengers was pitiful.
James Weidenfeller’s Full Rating Summary
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