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This is my experience with the Celebrity Infinity Alaskan cruise on July 16, 2006. We arrived in Vancouver without incident. The Sutton Hotel was over-booked and they were scrambling to get everyone rooms. Not the nicest staff we ever encountered. They had the room set up for 2 of us, not 3. We had to wait a few hours for our room and finally one became available and was set up for only 2 people, but there was 3 of us. I finally got a hold of someone 5 hours after we arrived to say we needed accommodations for 3 people. They rolled in a sad roll-away but didn't accommodate us in any other way. We left the hotel and spent the day in beautiful Vancouver. We met the nicest people and everyone was so friendly. When we got back into our room, there was a note from Celebrity to have our luggage outside the door as they were picking it up at 7:00 a.m., and that we were going to be delayed going out until at least 7:00 Monday evening. However, we could board the boat at 11:00 a.m. With that, I got dressed thinking I was going out on the ship. We were bussed to the convention center at the dock where we were told the ship would not be arriving until 5:00 that evening. Since I didn't have my luggage, I didn't have shoes to walk around for 8 hours in. By the 3rd hour, I was blistered and had to buy a new pair of shoes. Not too happy about that as I had luggage full of comfortable shoes. Had they told us we were spending the day in Vancouver, I would have dressed appropriately. We were offered tuna and egg salad sandwiches for lunch (sound appetizing??). Not too appealing and not what I had expected and things were chaotic to say the least. There was 2,000 people in a room very upset that we were being held there, with no ship and not a lot of information. Again, we spent the day in Vancouver and had a wonderful time. We finally boarded the ship around 8:00. We got our seating assignments (Main Seating) and we asked for Late Seating. I know for a fact that we confirmed this with our travel agent. I went to ask for Late Seating and was told that "your travel agent screwed up and asked for Main Seating." I thought that was really rude and said as much and were given Late Seating. We found our room but not our Stateroom Attendant. I think during the entire trip, we saw him about 6 times. He was never around, never answered his telephone and I know for a fact he didn't even know our names. Again, not the quality service we had heard and read so much about. The room again was set up for 2 people but we paid for 3. Had to ask for extra robes, glasses, etc. At this point, we are in our room with no luggage, tired, frustrated, but found some wonderful champagne and stood on the balcony and cheered our trip in spite of our hectic day. We got another letter from Celebrity stating that since the ship was delayed in leaving, we would not be going to Sitka. That was a bummer to everyone. The boat took off around 9:00 p.m., on Monday as some fool refused to go through customs (let me back track, we were boarded on the ship around 8:00 p.m. on Sunday night, then told on Monday that the entire ship would have to disembark to go through customs. This took about at the minimum a few hours of everyone's time and we had to do this at 11:00 a.m). We finally got all our luggage on Monday as we had to go looking for it. After the prior cruise to ours, the staff was burnt out. No one was smiling and everyone looked tired and upset. I can understand their frustration, but sadly, it was our cruise that everyone got the shaft. No one went out of their way to make you feel special. The only exception to this were the bar staff in the martini and champagne bar and the casino crew. They provided exceptional service!!!! When we left finally, we were told we would be spending 3 days at sea and would not disembark until Thursday. We were given a 500.00 credit per stateroom (not per person). All there was to do was drink, eat and spend money. Their kind gesture ended up in their favor because they pretty much got all their money back. On Wednesday morning, my husband woke up with his eye swollen shut. I called down to the medical facility and asked if he could be seen. The nurse asked me if he was having a heart attack or was it life threatening, and I said no. She said the doctor was not available and to call back the next day as the doctor would only be disturbed for an emergency. Since the doctors hours are about 4 hours per day, and the nurse obviously did not want to be bothered, we waited until Thursday. On Thursday, it had gotten even worse and I called again. She told me that if we were to walk through the door, it would be $104.00. I told her that was nuts and she said then don't come. I was ticked off at this point and told her to make an appointment. She said we had 1 hour to get in there. We walked in and I went in with my husband to see the doctor. She asked what the problem was (as you could clearly see, he looked like he went 10 rounds with Mike Tyson). She looked at him, didn't examine him, told him he had an infection in his eye and needed antibiotic. I asked her if it was contagious and could he go on his excursion in Ketchikan. She said its up to him. I asked her if she could write him a prescription so we could have it filled in Ketchikan and she said no, you take what I give you here. We were in and out in 3 minutes. I checked on our billing account an hour later and she billed him $167.00 for a medicine that would cost no more than $20.00 and an additional $100.00 for an eye ointment. I could not believe how rudely they treated us and it was all about the mighty dollar. Let me add that when we got home, my husband went to his regular physician because things hadn't gotten any better and the doctor was astonished at how much our medical bill was (almost $300.00 - a $100.00 a minute) and stated that his eye was so infected he had to have surgery on it yesterday - July 26.) I really am upset that this could have been a bad situation gone bad since we were stuck on the ship, we had no other recourse. It was also worth noting that some staff member walked into the medical facility while we were there (he had a white uniform with stripes) and started talking to someone and walked out saying "this is the worse ship ever!" not realizing we were there and looked at us and said "good morning" and walked out. I saw the doctor a few hours after my husband was seen walking through a bar and asked her if we could get more gauze for my husband's eye who she had seen earlier that morning. She said she didn't remember seeing anyone with an eye infection but to go to the medical facility in about 2 hours when they were open. Soooooo rude!! Our hours were cut short in Ketchikan and Juneau. We only had time to take our excursions and be back on the boat. We didn't get to see much of either town. I have to add that our excursions - whale watching, Mendenhall Glacier and salmon bake in Juneau and Crab feed and Wilderness Adventure in Ketchikan were amazing. We have amazing memories of these two excursions. Hubbard Glacier was also amazing but too short. The nice part of all of this is that we had amazing weather. Not a drip of rain to speak of and mild weather, not cold. I heard, though not confirmed, that we either (1) went through the Inside Passage during the night; or (2) skipped it all together but needless to say, we didn't see the Inside Passage, or Sitka and had our trip shortened by a day and had very few hours in port. I was extremely disappointed in this cruise. It's a once in a lifetime experience and the one week we go, was less than pleasurable. None of us were bitter on the cruise or caused any problems for anyone and as I told everyone, you get lemons, you make lemonade. I am just sorry we had soooo much lemonade. I wondered if Celebrity would pick up the medical bills and shoes. When the choice for cruises came down to Holland America (were were afraid they were too bling and uptight) or Celebrity (the service and experience was supposed to be exemplary). We talked to people who cruised on Holland and they said there experience was beyond belief. They were pampered, treated like gold and everyone was down to earth. Far from the experience we had. I know they flew in a couple of hot shots from Miami who jumped on board in Juneau. A petition circulated that was signed by at least 1000 people who experienced a similar experience. I wouldn't recommend Celebrity until it goes into Dry Dock. You do not want to have anyone else experience this. We saved for over a year for this and I speak for all of us when I say it was very very disappointing.

Infinity - Alaska

Celebrity Infinity Cruise Review by Maureen

1 person found this helpful
Trip Details
  • Sail Date: July 2006
  • Destination: Alaska
This is my experience with the Celebrity Infinity Alaskan cruise on July 16, 2006.
We arrived in Vancouver without incident. The Sutton Hotel was over-booked and they were scrambling to get everyone rooms. Not the nicest staff we ever encountered. They had the room set up for 2 of us, not 3. We had to wait a few hours for our room and finally one became available and was set up for only 2 people, but there was 3 of us. I finally got a hold of someone 5 hours after we arrived to say we needed accommodations for 3 people. They rolled in a sad roll-away but didn't accommodate us in any other way. We left the hotel and spent the day in beautiful Vancouver. We met the nicest people and everyone was so friendly.
When we got back into our room, there was a note from Celebrity to have our luggage outside the door as they were picking it up at 7:00 a.m., and that we were going to be delayed going out until at least 7:00 Monday evening. However, we could board the boat at 11:00 a.m. With that, I got dressed thinking I was going out on the ship. We were bussed to the convention center at the dock where we were told the ship would not be arriving until 5:00 that evening. Since I didn't have my luggage, I didn't have shoes to walk around for 8 hours in. By the 3rd hour, I was blistered and had to buy a new pair of shoes. Not too happy about that as I had luggage full of comfortable shoes. Had they told us we were spending the day in Vancouver, I would have dressed appropriately. We were offered tuna and egg salad sandwiches for lunch (sound appetizing??). Not too appealing and not what I had expected and things were chaotic to say the least.
There was 2,000 people in a room very upset that we were being held there, with no ship and not a lot of information. Again, we spent the day in Vancouver and had a wonderful time.
We finally boarded the ship around 8:00. We got our seating assignments (Main Seating) and we asked for Late Seating. I know for a fact that we confirmed this with our travel agent. I went to ask for Late Seating and was told that "your travel agent screwed up and asked for Main Seating." I thought that was really rude and said as much and were given Late Seating.
We found our room but not our Stateroom Attendant. I think during the entire trip, we saw him about 6 times. He was never around, never answered his telephone and I know for a fact he didn't even know our names. Again, not the quality service we had heard and read so much about. The room again was set up for 2 people but we paid for 3. Had to ask for extra robes, glasses, etc. At this point, we are in our room with no luggage, tired, frustrated, but found some wonderful champagne and stood on the balcony and cheered our trip in spite of our hectic day.
We got another letter from Celebrity stating that since the ship was delayed in leaving, we would not be going to Sitka. That was a bummer to everyone. The boat took off around 9:00 p.m., on Monday as some fool refused to go through customs (let me back track, we were boarded on the ship around 8:00 p.m. on Sunday night, then told on Monday that the entire ship would have to disembark to go through customs. This took about at the minimum a few hours of everyone's time and we had to do this at 11:00 a.m).
We finally got all our luggage on Monday as we had to go looking for it. After the prior cruise to ours, the staff was burnt out. No one was smiling and everyone looked tired and upset. I can understand their frustration, but sadly, it was our cruise that everyone got the shaft. No one went out of their way to make you feel special. The only exception to this were the bar staff in the martini and champagne bar and the casino crew. They provided exceptional service!!!! When we left finally, we were told we would be spending 3 days at sea and would not disembark until Thursday. We were given a 500.00 credit per stateroom (not per person). All there was to do was drink, eat and spend money. Their kind gesture ended up in their favor because they pretty much got all their money back.
On Wednesday morning, my husband woke up with his eye swollen shut. I called down to the medical facility and asked if he could be seen. The nurse asked me if he was having a heart attack or was it life threatening, and I said no. She said the doctor was not available and to call back the next day as the doctor would only be disturbed for an emergency. Since the doctors hours are about 4 hours per day, and the nurse obviously did not want to be bothered, we waited until Thursday. On Thursday, it had gotten even worse and I called again. She told me that if we were to walk through the door, it would be $104.00. I told her that was nuts and she said then don't come. I was ticked off at this point and told her to make an appointment. She said we had 1 hour to get in there. We walked in and I went in with my husband to see the doctor. She asked what the problem was (as you could clearly see, he looked like he went 10 rounds with Mike Tyson). She looked at him, didn't examine him, told him he had an infection in his eye and needed antibiotic. I asked her if it was contagious and could he go on his excursion in Ketchikan. She said its up to him. I asked her if she could write him a prescription so we could have it filled in Ketchikan and she said no, you take what I give you here. We were in and out in 3 minutes. I checked on our billing account an hour later and she billed him $167.00 for a medicine that would cost no more than $20.00 and an additional $100.00 for an eye ointment. I could not believe how rudely they treated us and it was all about the mighty dollar. Let me add that when we got home, my husband went to his regular physician because things hadn't gotten any better and the doctor was astonished at how much our medical bill was (almost $300.00 - a $100.00 a minute) and stated that his eye was so infected he had to have surgery on it yesterday - July 26.) I really am upset that this could have been a bad situation gone bad since we were stuck on the ship, we had no other recourse. It was also worth noting that some staff member walked into the medical facility while we were there (he had a white uniform with stripes) and started talking to someone and walked out saying "this is the worse ship ever!" not realizing we were there and looked at us and said "good morning" and walked out. I saw the doctor a few hours after my husband was seen walking through a bar and asked her if we could get more gauze for my husband's eye who she had seen earlier that morning. She said she didn't remember seeing anyone with an eye infection but to go to the medical facility in about 2 hours when they were open. Soooooo rude!!
Our hours were cut short in Ketchikan and Juneau. We only had time to take our excursions and be back on the boat. We didn't get to see much of either town. I have to add that our excursions - whale watching, Mendenhall Glacier and salmon bake in Juneau and Crab feed and Wilderness Adventure in Ketchikan were amazing. We have amazing memories of these two excursions. Hubbard Glacier was also amazing but too short. The nice part of all of this is that we had amazing weather. Not a drip of rain to speak of and mild weather, not cold. I heard, though not confirmed, that we either (1) went through the Inside Passage during the night; or (2) skipped it all together but needless to say, we didn't see the Inside Passage, or Sitka and had our trip shortened by a day and had very few hours in port.
I was extremely disappointed in this cruise. It's a once in a lifetime experience and the one week we go, was less than pleasurable. None of us were bitter on the cruise or caused any problems for anyone and as I told everyone, you get lemons, you make lemonade. I am just sorry we had soooo much lemonade. I wondered if Celebrity would pick up the medical bills and shoes. When the choice for cruises came down to Holland America (were were afraid they were too bling and uptight) or Celebrity (the service and experience was supposed to be exemplary). We talked to people who cruised on Holland and they said there experience was beyond belief. They were pampered, treated like gold and everyone was down to earth. Far from the experience we had. I know they flew in a couple of hot shots from Miami who jumped on board in Juneau. A petition circulated that was signed by at least 1000 people who experienced a similar experience. I wouldn't recommend Celebrity until it goes into Dry Dock. You do not want to have anyone else experience this. We saved for over a year for this and I speak for all of us when I say it was very very disappointing.
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