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My husband and I have been on 15 cruises in the last 3 years, We have sailed on every major line in the industry. We are pretty much laid back people and we had always thought that there was no such thing as a " Bad Cruise" but alas, we just experienced one. For HAL's benefit I will list the positives first: 1} Embarkation and debarkation were easy and very organized. 2} Casino literally gave away money!! I truly had never seen a ship casino pay out on so many slot machines. 3} Entertainment was better than average. That's IT for positives!! Now for the negatives The Zuiderdam cannot find its place in the HAL lineup, You know that they are trying to achieve a younger audience but they just can't pull it off. Between the Decor, (If you could call it that) which looks like a remnant sale at Kmart , the closed in hallways, the low ceilings and congested layout, this boat is was headed for disaster before it even left on its maiden voyage. We read the message boards before going on board, so we sort of knew what to expect. The first time cruisers on this ship probably thought it was wonderful, but if you are a seasoned cruiser, PAY ATTENTION TO NEGATIVE FEEDBACK on different boards, they are all true!! The vibration problem in the back of the ship is NOT a myth, it is a reality. After speaking with the maitre 'd requesting a change of tables BEFORE the ship even sailed, he informed us that the upper level dining room was completely booked and not to worry we were in the front of the lower dining room. And by the way, he mentioned that they had brought in heavier tables to reduce the vibration so the plates don't vibrate off the tables anymore. We knew we were in trouble when I asked if it was true that the ship was going into dry dock. He responded with a reluctant yes, and the ship will be drydocked in December for Mechanical Problems.. The sewer odor problem is NOT a fantasy! This ship is obviously not vented properly, because at certain times of the day the overwhelming odor of raw sewage is prevalent throughout the ship. We could not use our balcony every morning because of it. Maintenance was sent, but they were well aware of the problem and their was nothing that they could do. Lack of maintenance was appalling, this ship is only 9 MONTHS OLD! It could easily pass for at least 5 years old. Water leaks in The "GRAND ATRIUM" turned the gold leaf green and moldy. I watched the art auction with buckets around me to catch dripping water from the ceilings. Decks were not cleaned in th A.M. from the previous evening. Laminate surfaces were buckling everywhere, door cabinets were hanging off hinges, paint was falling off the balcony roof in our friends' mini suite. HAL definitely gets an F in maintenance. Dining room service is a disaster. We had only a waiter, no asst. waiter or busboy. The food service was rushed and hurried ,they were trying to get second seating diners out in 1 hour! We had to keep calling the maitre 'd over to tell our waiter to slow down. The first night at dinner he threw the menus at us and told us to make it "snappy". It all went downhill from there. The food was mediocre at best, the dessert selection was even worse, unless of course you consider JELLO to be a Treat! We were constantly holding onto our plates so our waiter would not swipe it away from us while we were in "Mid - Bite". It got so bad that the Head waiter removed our waiter from our section and served us exclusively the last 3 nights of our cruise. We were not alone in hearing dining room horror stories from other passengers. We knew of at least 10 other tables that were experiencing the same kind of service. We also took a walk toward the back of the dining room one evening to "experience" the vibration problem. If anyone DARES to write that they felt no vibration, then they were either dead or drugged. You had to raise your voice just to have a conversation and the background noise from the vibration was like a scene out of the movie EARTHQUAKE! HAL definitely gets an F for dining room service. Our Cabin which was a category B balcony was below typical of other cruise lines. Once again you had the WAL-MART decor surrounding you, which flowed so beautifully with the prison grey corridor walls. A painting or two would help along the corridor walls but they obviously didn't have it in their budget. HAL gets a D for room and hallway decor. The Staff on board was helpful in getting my room changed from the back of the boat to midship (Due to the heavy vibration in our cabin). Other than that you are basically getting Holiday Inn level of service. I will have to say that room service was the highlight of HAL'S customer service. HAL gets a C- for service (it would have been a D if not for room service)! I have taken pictures of many of these things that I have listed here and intend to email them to HAL. Let's just say that this was a major disappointment on HAL's part. As everyone knows HAL is giving away their cruises because the senior population is not traveling as much as they once did and they have to open themselves to other markets. They have a very long way to go and should look upon Celebrity Cruise line as their role model. If you are a 1st time cruiser all I could say is Bon Voyage, If you are a truly experienced cruiser then you will quickly know that all is not right with this vessel.

Zuiderdam - Eastern Caribbean

Zuiderdam Cruise Review by 2LIVECRUISE

Trip Details
My husband and I have been on 15 cruises in the last 3 years, We have sailed on every major line in the industry. We are pretty much laid back people and we had always thought that there was no such thing as a " Bad Cruise" but alas, we just experienced one.
For HAL's benefit I will list the positives first: 1} Embarkation and debarkation were easy and very organized. 2} Casino literally gave away money!! I truly had never seen a ship casino pay out on so many slot machines. 3} Entertainment was better than average.
That's IT for positives!!
Now for the negatives The Zuiderdam cannot find its place in the HAL lineup, You know that they are trying to achieve a younger audience but they just can't pull it off. Between the Decor, (If you could call it that) which looks like a remnant sale at Kmart , the closed in hallways, the low ceilings and congested layout, this boat is was headed for disaster before it even left on its maiden voyage.
We read the message boards before going on board, so we sort of knew what to expect. The first time cruisers on this ship probably thought it was wonderful, but if you are a seasoned cruiser, PAY ATTENTION TO NEGATIVE FEEDBACK on different boards, they are all true!!
The vibration problem in the back of the ship is NOT a myth, it is a reality. After speaking with the maitre 'd requesting a change of tables BEFORE the ship even sailed, he informed us that the upper level dining room was completely booked and not to worry we were in the front of the lower dining room. And by the way, he mentioned that they had brought in heavier tables to reduce the vibration so the plates don't vibrate off the tables anymore. We knew we were in trouble when I asked if it was true that the ship was going into dry dock. He responded with a reluctant yes, and the ship will be drydocked in December for Mechanical Problems..
The sewer odor problem is NOT a fantasy! This ship is obviously not vented properly, because at certain times of the day the overwhelming odor of raw sewage is prevalent throughout the ship. We could not use our balcony every morning because of it. Maintenance was sent, but they were well aware of the problem and their was nothing that they could do.
Lack of maintenance was appalling, this ship is only 9 MONTHS OLD! It could easily pass for at least 5 years old. Water leaks in The "GRAND ATRIUM" turned the gold leaf green and moldy. I watched the art auction with buckets around me to catch dripping water from the ceilings. Decks were not cleaned in th A.M. from the previous evening. Laminate surfaces were buckling everywhere, door cabinets were hanging off hinges, paint was falling off the balcony roof in our friends' mini suite.
HAL definitely gets an F in maintenance.
Dining room service is a disaster. We had only a waiter, no asst. waiter or busboy. The food service was rushed and hurried ,they were trying to get second seating diners out in 1 hour! We had to keep calling the maitre 'd over to tell our waiter to slow down. The first night at dinner he threw the menus at us and told us to make it "snappy". It all went downhill from there. The food was mediocre at best, the dessert selection was even worse, unless of course you consider JELLO to be a Treat! We were constantly holding onto our plates so our waiter would not swipe it away from us while we were in "Mid - Bite". It got so bad that the Head waiter removed our waiter from our section and served us exclusively the last 3 nights of our cruise. We were not alone in hearing dining room horror stories from other passengers. We knew of at least 10 other tables that were experiencing the same kind of service. We also took a walk toward the back of the dining room one evening to "experience" the vibration problem. If anyone DARES to write that they felt no vibration, then they were either dead or drugged. You had to raise your voice just to have a conversation and the background noise from the vibration was like a scene out of the movie EARTHQUAKE!
HAL definitely gets an F for dining room service.
Our Cabin which was a category B balcony was below typical of other cruise lines. Once again you had the WAL-MART decor surrounding you, which flowed so beautifully with the prison grey corridor walls. A painting or two would help along the corridor walls but they obviously didn't have it in their budget.
HAL gets a D for room and hallway decor.
The Staff on board was helpful in getting my room changed from the back of the boat to midship (Due to the heavy vibration in our cabin). Other than that you are basically getting Holiday Inn level of service. I will have to say that room service was the highlight of HAL'S customer service.
HAL gets a C- for service (it would have been a D if not for room service)!
I have taken pictures of many of these things that I have listed here and intend to email them to HAL. Let's just say that this was a major disappointment on HAL's part. As everyone knows HAL is giving away their cruises because the senior population is not traveling as much as they once did and they have to open themselves to other markets. They have a very long way to go and should look upon Celebrity Cruise line as their role model. If you are a 1st time cruiser all I could say is Bon Voyage, If you are a truly experienced cruiser then you will quickly know that all is not right with this vessel.
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