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We were a family group of 5 that booked one of the new family suites this ship has to offer. This was our 5th cruise (2 of which had been on the SS Independence). To start with, the Ship is absolutely beautiful, inside and out and we had a wonderful time in paradise. However, our experience was not all we hoped it would be. When we arrived, our suite (a little smaller than anticipated) still had debris (half eaten banana, dirty dishes, etc.). But to the cabin stewards' credit, they jumped right in and cleaned everything quickly, including the "debris" left by seagulls on the deck chairs. We also found storage to be an issue in our family suite (Deck 10, cabin 10178). However, while storage isn't exactly what I expected, the room was very well appointed and easy to get around in -- we just moved the extra chairs, etc., out to the wonderful, incredibly enormous, balcony this suite has. We found the bathroom adequate but the beds (probably because they are so new) were very, very hard. It took a couple of days for our cabin steward Sharon to get everything down -- 5 people need 5 towels, etc. Once she did things were fine except that we never saw a towel animal at any time, even for my 9 year son who truthfully, I don't believe missed it. As to the dinning -- we tried all but Le Bistro (menu didn't appeal) and truthfully this is where we had issue. Service for us was slow -- we never were able to finish any meal under 2 and half hours -- any restaurant, any time of day -- excluding, of course, the Aloha Buffet. However, as time went on, it seemed that this wasn't an issue re waiters/waitresses but rather, servers waiting for the food from the kitchen. I second the opinion on the lack of spice -- overall I found the food in all the dinning rooms we visited to be good but the menu didn't vary enough and by the end of 10 days I was definitely in mood for something else. Kudos to the Aloha Buffet -- the all you could eat lobster night (the night we left Kona) was a wonderful treat, especially as it also offered shrimp, salmon, cat fish and other tasty items. Some disappointing items: our beautiful balcony was never cleaned in any way. This might not have been an issue to others but since our balcony was directly under the outside eating area of the Aloha Buffet (which they washed down every morning) it really became an issue to us. We went through one complete electrical blackout for our area that was a minimum inconvenience. However, our appliances (refrigerator, coffee pot, hair dryers, some lights) experienced many more outages -- it seems the fuses kept going. But with all things during our trip the ship's crew was completely responsive, helpful, incredibly sympathetic or apologetic as needed. We had heard rumors of staffing issues (I heard they lost 100, my husband had heard more like 30 of the crew in San Francisco) but whatever the issues, this crew is incredibly gracious and accommodating, the one acceptation, the whinny pastry girl in Skyline. And although I realize that its not the crew's fault that people flush what they shouldn't, it really is a bit much to have to tolerate three days in a row of your toilet being out of commission, sometimes for hours on end. We took a variety of shore excursions in every port and were pleased with all our choices except for the Body Glove snorkel on Kona (not as beginning as was billed) and the Luau at the Sheraton on Maui (rather a pasteurized version of what I had previous experienced when I had cruised with the SS Independence in 2000). A good tip is to plan all excursions in advance and book as early as you are certain of your plans. The upside of things: first, I cannot state this strong enough -- this is one beautiful ship. The card room, internet cafe, library area was design beautifully not to mention the Reception/Capitol Atrium area. Truthfully, I was truly amazed at the incredible amount of detail and care given to the appointments of all the areas on the ship. Secondly, the staff/crew of the ship were always accommodating -- with one or two very minor exceptions. I was not overly fond of the Cruise Director (he made a couple of comments that bordered on rude rather than funny in my opinion) but you can't fault him and his assistant Shona (sp?) for how hard they worked. I don't think they got more than a handful of hours of sleep the entire cruise. Will I cruise PO America again -- yes, in a heartbeat. Will I sign up for the repositioning cruise with Pride of Hawaii -- don't think so. I loved the five days at sea, but I think I'll wait for any potential kinks to be worked out first.

Pride of America - Hawaii

Pride of America Cruise Review by Beeboopdeboop

2 people found this helpful
Trip Details
  • Sail Date: July 2005
  • Destination: Hawaii
  • Cabin Type: 2-Bedroom Family Suite with Large Balcony
We were a family group of 5 that booked one of the new family suites this ship has to offer. This was our 5th cruise (2 of which had been on the SS Independence). To start with, the Ship is absolutely beautiful, inside and out and we had a wonderful time in paradise. However, our experience was not all we hoped it would be.
When we arrived, our suite (a little smaller than anticipated) still had debris (half eaten banana, dirty dishes, etc.). But to the cabin stewards' credit, they jumped right in and cleaned everything quickly, including the "debris" left by seagulls on the deck chairs. We also found storage to be an issue in our family suite (Deck 10, cabin 10178). However, while storage isn't exactly what I expected, the room was very well appointed and easy to get around in -- we just moved the extra chairs, etc., out to the wonderful, incredibly enormous, balcony this suite has. We found the bathroom adequate but the beds (probably because they are so new) were very, very hard. It took a couple of days for our cabin steward Sharon to get everything down -- 5 people need 5 towels, etc. Once she did things were fine except that we never saw a towel animal at any time, even for my 9 year son who truthfully, I don't believe missed it.
As to the dinning -- we tried all but Le Bistro (menu didn't appeal) and truthfully this is where we had issue. Service for us was slow -- we never were able to finish any meal under 2 and half hours -- any restaurant, any time of day -- excluding, of course, the Aloha Buffet. However, as time went on, it seemed that this wasn't an issue re waiters/waitresses but rather, servers waiting for the food from the kitchen. I second the opinion on the lack of spice -- overall I found the food in all the dinning rooms we visited to be good but the menu didn't vary enough and by the end of 10 days I was definitely in mood for something else. Kudos to the Aloha Buffet -- the all you could eat lobster night (the night we left Kona) was a wonderful treat, especially as it also offered shrimp, salmon, cat fish and other tasty items.
Some disappointing items: our beautiful balcony was never cleaned in any way. This might not have been an issue to others but since our balcony was directly under the outside eating area of the Aloha Buffet (which they washed down every morning) it really became an issue to us. We went through one complete electrical blackout for our area that was a minimum inconvenience. However, our appliances (refrigerator, coffee pot, hair dryers, some lights) experienced many more outages -- it seems the fuses kept going. But with all things during our trip the ship's crew was completely responsive, helpful, incredibly sympathetic or apologetic as needed.
We had heard rumors of staffing issues (I heard they lost 100, my husband had heard more like 30 of the crew in San Francisco) but whatever the issues, this crew is incredibly gracious and accommodating, the one acceptation, the whinny pastry girl in Skyline. And although I realize that its not the crew's fault that people flush what they shouldn't, it really is a bit much to have to tolerate three days in a row of your toilet being out of commission, sometimes for hours on end.
We took a variety of shore excursions in every port and were pleased with all our choices except for the Body Glove snorkel on Kona (not as beginning as was billed) and the Luau at the Sheraton on Maui (rather a pasteurized version of what I had previous experienced when I had cruised with the SS Independence in 2000). A good tip is to plan all excursions in advance and book as early as you are certain of your plans.
The upside of things: first, I cannot state this strong enough -- this is one beautiful ship. The card room, internet cafe, library area was design beautifully not to mention the Reception/Capitol Atrium area. Truthfully, I was truly amazed at the incredible amount of detail and care given to the appointments of all the areas on the ship. Secondly, the staff/crew of the ship were always accommodating -- with one or two very minor exceptions. I was not overly fond of the Cruise Director (he made a couple of comments that bordered on rude rather than funny in my opinion) but you can't fault him and his assistant Shona (sp?) for how hard they worked. I don't think they got more than a handful of hours of sleep the entire cruise.
Will I cruise PO America again -- yes, in a heartbeat. Will I sign up for the repositioning cruise with Pride of Hawaii -- don't think so. I loved the five days at sea, but I think I'll wait for any potential kinks to be worked out first.
Beeboopdeboop’s Full Rating Summary
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