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I cannot believe a cruise line like NCL would actually book cruises on a ship that was not in proper working order or staffed with a well-trained crew. I think the only reason they did so was due to the advanced publicity they received from the Regis and Kelly Show. There were many minor problems too numerous to list in great detail but here are several that seem to stand out. The restaurants ran out of menu items on first day of the cruise and several other items in the days that followed. The food service in dining rooms was extremely slow and seemed rather disorganized. They seemed to be trying several different procedures to improve the service and even rearranged tables but things never seemed to be working as they should. Several times my food was not prepared as ordered and one time it was actually cold - not lukewarm or room temperature - cold. The food in the buffet was good. The bakery was especially tasty. Unfortunately you always had to go looking for silverware if you were lucky enough to find a table that was cleaned off. Personnel working in the buffet seemed very understaffed and overwhelmed. Supervisors walked around seemingly taking down notes but no improvements could be noticed. One of the ice cream machines broke the first day of the cruise and remained that way for the remainder of the cruise. Frequently the ice machine and ice tea and juice dispensers were not working. Mechanically there were also problems. There were many contractors on board still working on problems and installations. The air conditioning went out for almost a day and a half. Sometimes there was no cold water, other times there was no hot water. The spa in the back deck of the ship never was operational. There was also a terrible smell in the back by the main restaurants which we were told came from a downdraft from the smoke stacks. There was no navigational information available on the room television and we were told it was not operational yet. Housekeeping was the worst I have ever experienced on a cruise. Housekeepers in the walkways by the cabin were very noisy and made it difficult to get to sleep and often woke us up early in the morning. The rooms were very dusty and the balcony window was filthy and was never touched during the entire two weeks. Coffee pots were not cleaned regularly and supplies were not replaced until we requested them. The entertainment was good with the exception of the impersonator who almost walked off in the middle of her performance due to technical problems. The sketch artist in the main area was a great touch. The ship itself seemed to be rather plain compared to others we have been on. It is obviously designed to be used where much of the time on the cruise is to be spent in port which is what will be the case in Hawaii. The rooms were very small. We had a balcony room and the two of us could not get around without bumping into each other. The fitness center was the best we have seen on a ship. Many treadmills and cycles with individual televisions and ample room for other fitness equipment. In general crew members were pleasant and seemed to be trying to do the best they could. One got the feeling that they were on a "shake down" cruise. Obviously management knew there were problems since almost every announcement ended with "We appreciate your patience" or "We ask for your patience". My question is "Why didn't NCL do something to accommodate passengers for the many inconveniences they endured?" If this were a fine hotel they would have either refunded the purchase price or given something towards any future visits. NCL did neither. Not only would I not recommend NCL but I feel they should be ashamed for their lack of consideration of passengers. The only thing worse than poor customer service is none at all.

Pride of America - Central America/Panama Canal

Pride of America Cruise Review by rph9168

Trip Details
I cannot believe a cruise line like NCL would actually book cruises on a ship that was not in proper working order or staffed with a well-trained crew. I think the only reason they did so was due to the advanced publicity they received from the Regis and Kelly Show. There were many minor problems too numerous to list in great detail but here are several that seem to stand out. The restaurants ran out of menu items on first day of the cruise and several other items in the days that followed. The food service in dining rooms was extremely slow and seemed rather disorganized. They seemed to be trying several different procedures to improve the service and even rearranged tables but things never seemed to be working as they should. Several times my food was not prepared as ordered and one time it was actually cold - not lukewarm or room temperature - cold.
The food in the buffet was good. The bakery was especially tasty. Unfortunately you always had to go looking for silverware if you were lucky enough to find a table that was cleaned off. Personnel working in the buffet seemed very understaffed and overwhelmed. Supervisors walked around seemingly taking down notes but no improvements could be noticed. One of the ice cream machines broke the first day of the cruise and remained that way for the remainder of the cruise. Frequently the ice machine and ice tea and juice dispensers were not working.
Mechanically there were also problems. There were many contractors on board still working on problems and installations. The air conditioning went out for almost a day and a half. Sometimes there was no cold water, other times there was no hot water. The spa in the back deck of the ship never was operational. There was also a terrible smell in the back by the main restaurants which we were told came from a downdraft from the smoke stacks. There was no navigational information available on the room television and we were told it was not operational yet.
Housekeeping was the worst I have ever experienced on a cruise. Housekeepers in the walkways by the cabin were very noisy and made it difficult to get to sleep and often woke us up early in the morning. The rooms were very dusty and the balcony window was filthy and was never touched during the entire two weeks. Coffee pots were not cleaned regularly and supplies were not replaced until we requested them.
The entertainment was good with the exception of the impersonator who almost walked off in the middle of her performance due to technical problems. The sketch artist in the main area was a great touch. The ship itself seemed to be rather plain compared to others we have been on. It is obviously designed to be used where much of the time on the cruise is to be spent in port which is what will be the case in Hawaii. The rooms were very small. We had a balcony room and the two of us could not get around without bumping into each other. The fitness center was the best we have seen on a ship. Many treadmills and cycles with individual televisions and ample room for other fitness equipment. In general crew members were pleasant and seemed to be trying to do the best they could. One got the feeling that they were on a "shake down" cruise. Obviously management knew there were problems since almost every announcement ended with "We appreciate your patience" or "We ask for your patience". My question is "Why didn't NCL do something to accommodate passengers for the many inconveniences they endured?" If this were a fine hotel they would have either refunded the purchase price or given something towards any future visits. NCL did neither. Not only would I not recommend NCL but I feel they should be ashamed for their lack of consideration of passengers. The only thing worse than poor customer service is none at all.
rph9168’s Full Rating Summary
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