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We JUST returned from a cruise on Pride of America. We are frequent cruisers and have had some wonderful experiences. This was NOT one of them. Along with many fellow passengers, we are disenchanted with Norwegian Cruise Lines and will never cruise with them again. This voyage was clearly undertaken for training the crew and not on behalf of the passengers (we were used and abused). There are some serious communication and organization issues that must be resolved before I would even consider recommending this cruise to anyone. Here are descriptions of just a few of the things that contributed to our miserable voyage: On the first day of the cruise, we arrived to find our cabin prepared for double occupancy, not the triple occupancy that we had booked. We reported this to the reception desk at 2:30 and called 3 more times between 2:30 and 10:00. Each time we were told that it would be taken care of, but nothing happened. Finally at 10 pm, we started flagging down housekeeping staff in the hall. We procured a pillow, but no one came to help us fold out the trundle bed. Because we'd been traveling all day, the two of us with beds went to sleep. We were awakened at nearly 11 pm as two maids loudly came in to make the bed. After talking to other passengers, we learned this was common practice. Another issue was the chocolate. Call us decadent, but one of the things we love most about cruising is receiving chocolates on our pillow each night. We did not receive them the first or second nights, so I called down to reception to request them. The receptionist replied "um......I don't think we do that.....some people are allergic to chocolate". Upon talking to other passengers, I learned that they had received chocolates, so I asked again. Another receptionist told me that NCL doesn't give chocolates on pillows. On the third night, we had a miracle—chocolate on two of our three pillows!! For the next few nights we received either two or three chocolates, but did not receive ANY on the seventh night, so I called again. This time, our complaint was taken seriously and we received six chocolate covered strawberries in our room on the eighth night. This thoughtful gesture went a long way toward sweetening our thoughts about the service on the boat...until the next night, when we did not receive chocolates for everyone in our cabin. Admittedly, chocolates are a very small thing, but this was a good example of the schizophrenic customer service that characterized this cruise. In addition to the above issues: there is no ATM or bank on the ship, room service typically takes at least an hour and a half, many food and beverage items on every menu are not available (on the 9th day of the cruise, we were informed they had no egg beaters, Splenda, potatoes, or many menu selections), sections of the upper decks smell faintly of sewage, and our breakfast room service order was only correct one of 12 times! Our experiences are not unique. We met people who didn't have cold water in their rooms and some that didn't have hot water. We met people with room refrigerators that didn't work and some with faulty air conditioning. We met a woman who arrived to find dishes and dirty boxer shorts in her room and a couple who paid for a suite and arrived to find that they'd been downgraded to a much smaller room. Disembarkation began nearly 2 hours after it was supposed to--it was a disorganized nightmare! The cruise director gave out incorrect information in the briefing and inconvenienced many passengers. Despite these pervasive issues, we managed to have a good time (our family took bets on service issues and played 'survivor'!). Some of the waiters and service people went out of their way to circumvent obvious institutional inadequacies. The bottom line is that NCL booked passengers on this ship before it was ready. Efficient routines hadn't been established and staff hadn't been trained. The company may have offset costs by selling berths on the transit voyage through the Panama Canal. However, given the long term damage to brand equity caused by charging people full price for what is obviously a training cruise, that was probably not a wise decision. NCL management must focus on correcting these issues before we would come within a nautical mile of this ship.

Pride of America - Central America/Panama Canal

Pride of America Cruise Review by YankeeDoodle3

Trip Details
We JUST returned from a cruise on Pride of America. We are frequent cruisers and have had some wonderful experiences. This was NOT one of them. Along with many fellow passengers, we are disenchanted with Norwegian Cruise Lines and will never cruise with them again. This voyage was clearly undertaken for training the crew and not on behalf of the passengers (we were used and abused). There are some serious communication and organization issues that must be resolved before I would even consider recommending this cruise to anyone. Here are descriptions of just a few of the things that contributed to our miserable voyage:
On the first day of the cruise, we arrived to find our cabin prepared for double occupancy, not the triple occupancy that we had booked. We reported this to the reception desk at 2:30 and called 3 more times between 2:30 and 10:00. Each time we were told that it would be taken care of, but nothing happened. Finally at 10 pm, we started flagging down housekeeping staff in the hall. We procured a pillow, but no one came to help us fold out the trundle bed. Because we'd been traveling all day, the two of us with beds went to sleep. We were awakened at nearly 11 pm as two maids loudly came in to make the bed. After talking to other passengers, we learned this was common practice.
Another issue was the chocolate. Call us decadent, but one of the things we love most about cruising is receiving chocolates on our pillow each night. We did not receive them the first or second nights, so I called down to reception to request them. The receptionist replied "um......I don't think we do that.....some people are allergic to chocolate". Upon talking to other passengers, I learned that they had received chocolates, so I asked again. Another receptionist told me that NCL doesn't give chocolates on pillows. On the third night, we had a miracle—chocolate on two of our three pillows!! For the next few nights we received either two or three chocolates, but did not receive ANY on the seventh night, so I called again. This time, our complaint was taken seriously and we received six chocolate covered strawberries in our room on the eighth night. This thoughtful gesture went a long way toward sweetening our thoughts about the service on the boat...until the next night, when we did not receive chocolates for everyone in our cabin. Admittedly, chocolates are a very small thing, but this was a good example of the schizophrenic customer service that characterized this cruise.
In addition to the above issues: there is no ATM or bank on the ship, room service typically takes at least an hour and a half, many food and beverage items on every menu are not available (on the 9th day of the cruise, we were informed they had no egg beaters, Splenda, potatoes, or many menu selections), sections of the upper decks smell faintly of sewage, and our breakfast room service order was only correct one of 12 times! Our experiences are not unique. We met people who didn't have cold water in their rooms and some that didn't have hot water. We met people with room refrigerators that didn't work and some with faulty air conditioning. We met a woman who arrived to find dishes and dirty boxer shorts in her room and a couple who paid for a suite and arrived to find that they'd been downgraded to a much smaller room. Disembarkation began nearly 2 hours after it was supposed to--it was a disorganized nightmare! The cruise director gave out incorrect information in the briefing and inconvenienced many passengers.
Despite these pervasive issues, we managed to have a good time (our family took bets on service issues and played 'survivor'!). Some of the waiters and service people went out of their way to circumvent obvious institutional inadequacies. The bottom line is that NCL booked passengers on this ship before it was ready. Efficient routines hadn't been established and staff hadn't been trained. The company may have offset costs by selling berths on the transit voyage through the Panama Canal. However, given the long term damage to brand equity caused by charging people full price for what is obviously a training cruise, that was probably not a wise decision. NCL management must focus on correcting these issues before we would come within a nautical mile of this ship.
YankeeDoodle3’s Full Rating Summary
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