17 Helpful Votes
Sail Date: September 2016
The lure of sailing on a brand new Regent ship was too strong to resist and we are very glad we succumbed! We booked this cruise way back in August of 2015, in anticipation of our celebrating our 30th anniversary, based on the itinerary in ... Read More
The lure of sailing on a brand new Regent ship was too strong to resist and we are very glad we succumbed! We booked this cruise way back in August of 2015, in anticipation of our celebrating our 30th anniversary, based on the itinerary in the Western Mediterranean and the appeal of sailing on the Explorer, Regent's new ship. Our only previous cruising experience was 3 years ago when we took an Alaskan cruise on Regent's Navigator. We had a lovely time on that cruise and could only assume that a bigger and newer Regent ship would offer an even better experience. We arrived in Barcelona 3 nights before the cruise sailed. We booked our own hotel reservation at the Majestic Hotel-a luxury grande dame on the beautiful Passieg de Gracia. Barcelona is definitely worthy of a multi-night visit. We were not eligible for early boarding or early access to our room, so we did not arrive at the ship until a few hours after regular boarding started. The arrivals building was easy to access and was clean and comfortable for the short time we were in it. After Regent processed us and we went through security, we happily boarded the ship to be greeted with champagne. The reception area was very spacious and beautifully decorated. We were told that our room would be ready by 2, I believe, and it was. Our luggage did not come right away and we actually wound up plucking it from a stockpile of luggage in a service area on our hall. Obviously, we would have preferred that it had been brought to our room earlier, but we didn't mind picking it up so that we could start unpacking. We were in a F2 Superior Suite. The color scheme was blue and white and was very elegant. Most of the cabinetry was white lacquer and the look could be described as a bit glam-in a very positive way. The cabin was spacious and extremely well laid out. We had a narrow, but long walk in closet with more than ample storage for clothing and shoes. In addition to space to hang clothes, there were shelves for shoes and several drawers for clothing. There was also a full length mirror in the closet, along with several mirrors in the suite and needless to say in the bathroom. The bathroom was fully trimmed out in white marble. Very elegant-not overly glitzy. We had a tub, good sized shower and 2 sinks. The lighting was very good. The shower had a thoughtfully placed bar on the wall to place your foot on when shaving your legs. The toiletries were plentiful. My level suite didn't come with a magnifying mirror, but I asked our stewardess for one and she brought it the next morning. The main room also had significant storage in nightstands, a desk area and a bar area. It was very easy to keep the suite neat because there was a place for everything. The ship felt very spacious compared to the Navigator and easily accommodated the 750 passengers. The common areas were numerous and beautiful-even the "public" restrooms were exquisite and were constantly being cleaned. Others have commented that the sight lines in the theater were poor and I would agree that in the upper level the railing blocked your view. We only attended one evening performance and made sure we sat in a seat that wasn't blocked. We went to the show put on by the cruise director John Barron. It was a bit like a variety show and a bit corny, but John has such a winning personality and a great voice, so it was a lot of fun. We were very pleased with the food. The Compass Rose was a beautiful spacious room, with a very soothing decor. In addition to the regular menu, which stayed the same every night, they had a series of different specials every night. This was a great idea because otherwise it could have gotten repetitive to eat there. We felt the service was very good. Obviously, some waiters are a bit more attentive than others. The only complaint about the food in the Compass Rose was that the vegetables were soggy and across the ship the fruit was generally not ripe. This was a shame because the fruit from the countries we visited was abundant and delicious. We do not drink wine so we can't comment on that aspect. My husband would have liked a little more variety in their beer selection and certainly would have liked to have seen a selection of beer from the countries we were visiting. Dinner always ended with a dish of petite fours in addition to any dessert you wanted to order. The specialty restaurants, Chartreuse, Pacific Rim and Prime 7, were visually striking. Dinner at any one of them felt like a special occasion. Each one offered special little touches that I don't want to reveal here because they were like little surprises. The specialty restaurants were open for lunch on a rotating basis and we took advantage of that a few times. Lunch at La Veranda or the Pool Grill was quite casual and a bit hectic, so it was fun to come back from a morning excursion and enjoy a lunch in a more elegant, refined setting. There is tea time every afternoon, which flows into Trivia. We tried to participate when we were not on an excursion. The scones were delicious! We were generally pleased with our excursions and our guides. The guides all seemed knowledgeable. Some had stronger accents than others, so it was sometimes hard to understand them. One issue with the excursions is that people would choose to go on an excursion that indicated that it would require a fair bit of walking, yet certain people were really not that ambulatory. This would slow down the group and was a bit frustrating. We discussed this with Destination Services and they were aware of the problem, but didn't really know how to resolve it as they are relying on people to assess their own walking ability. The process for departing for excursions was orderly. Our buses were always clean and well air conditioned. The best bus was in Monaco-why am I not surprised? I felt that sometimes the groups were a bit larger than they should have been. We found the women at Destination Services to be very helpful and patient. We seemed to have a question for them every day and they never seemed annoyed or tired of us. It is a well known fact that the Wi-fi service was terrible. They have a dedicated Tech person, but the quality of wi-fi was out of his control. I'm not technologically savvy so I don't know if this is an issue that can be improved if Regent puts the time and money into it. The level of service across the board was extremely high. Whenever you passed a crew/staff member in the hall they said hello. At dinner, we were almost always asked by our waiter if we had enjoyed our day. When you turned down dessert or wine or goodies at tea time, they seemed genuinely disappointed. I read that some people thought the crew were surly or unfriendly. That just wasn't our experience. Some people seemed to have particular problems with the staff at reception. Again, I approached them at least once a day and they were always very friendly and one of them always addressed me by name. Our cabin was kept very clean by our duo of stewardesses. The main pool area was spacious with comfortable lounges. Sometimes it was a bit tricky to get a lounge in the shade, but that is understandable. There were waiters constantly checking to see if you wanted a drink. The gym had a full array of equipment. Staffing was a little scarce, so if you had a question about a machine, it was sometimes frustrating that nobody was around to answer it. I was pleased to see that there was good security at all of the ports. If the port itself didn't scan your bags upon returning to the ship, then the ship would do it. They checked your ID when you left and when you returned. There was always water and towels to pick up as you left the ship. Disembarkation was orderly. We were allowed to stay on the ship until 9 am, even though we had to be out of our room by 8. There were so many lovely common areas, that it was hard to tear yourself away and go out into the real world. The new Regent Explorer is absolutely beautiful and a treat to sail on. Obviously, nothing is 100% perfect, but our overall experience was one of comfort, pampering and delicious food. Read Less
Sail Date: August 2016
We have cruised at least 6 times on the Explorer. It is a beautiful ship with wonderful service and great food. The staff is very friendly and helpful. The complimentary wine selections were very good. The five restaurants offer a ... Read More
We have cruised at least 6 times on the Explorer. It is a beautiful ship with wonderful service and great food. The staff is very friendly and helpful. The complimentary wine selections were very good. The five restaurants offer a great variety of dinning for diner. The main dining room, Compass Rose, is very attractive and offers a great variety of dinning options. One half of the menu remains the same with many selections and the other half changes daily. On our first Explorer cruise in August 2016, the ship had only been launched a few weeks and there were a few wrinkles with service in Compass Rose. However, after a few nights these problems seemed to have been resolved. Setti Mari is the Italian restaurant on deck 11 aft. Weather permitting, it is a great place to dine outside. the other three restaurants, Prime Seven, Chartreuse, and Pacific Rim (our favorite) require reservations but there are no additional charges. A night in each may be reserved several weeks prior to embarkation. After boarding, additional reservations may be made. The public areas are very nice. We never felt crowded. The pool was spacious with ample deck chairs and lounges. The pool grill is a nice place for lunch. A lunch buffet is also served in La Veranda (deck 11 aft) and a full service lunch is available in Compass Rose and one of the specialty restaurants. Read Less
12 Helpful Votes
Sail Date: August 2016
This is the first time we have cruised on a ship bigger than 450 passengers – previously having sailed on the chic Club Med 2 (twice) and Regent’s Navigator (3 times). So we were apprehensive about upscaling but the draw of cruising on ... Read More
This is the first time we have cruised on a ship bigger than 450 passengers – previously having sailed on the chic Club Med 2 (twice) and Regent’s Navigator (3 times). So we were apprehensive about upscaling but the draw of cruising on ‘the most luxurious ship ever built’ was too tempting to avoid. Is it the most luxurious? – we have not enough cruising experience to really say but Explorer is stylish, spacious, if a little ostentatious in places. Our suite (Penthouse 820) was beautiful with superb décor and an amazing wet room – the colour scheme and furnishings were lovely and the balcony was enormous. Even though this was Explorer’s 4th cruise since its inauguration some ‘snags’ still were not ironed out in our suite and, ship wide, we thought some fittings were a little flimsy and lightweight. However, it is a beautiful ship and we never felt crowded or rushed at any time. There was ample space on the sun decks for all those seeking sun or shade, though bar service to the upper pool deck was slow at times – except for Edwin, who was ever present and engaging. As always, the staff make the ship and several staff we knew from our Navigator cruises were on board and, as ever, so welcoming. They reported that expectations of staff were even higher on Explorer but our experience was that the service was similar to that we had come to expect on the Navigator. Luxury comes in many forms – not just the fabric of the ship and, at times, we felt that some staff were lauding the fact that they were on ‘the most luxurious ship ever built’ and serving the passengers was a bit beneath them. This was particular so with staff at the Reception desk who, at times, were discourteous and unhelpful – we highlighted this on the mid cruise review and received a telephone call saying that this would be addressed and was work in progress. On a 6* ship this should never be ‘work in progress’. (NB a previous Cruise Critic review raised concerns over the Reception staff.) Our favourite restaurants were the Compass Rose and Prime 7. We loved the décor in Compass Rose and the service was always very attentive, especially from Melbourne, Marvin, Vaughan and Kas. The pan-fried fois gras was phenomenal. Prime 7 is much brighter than on Navigator and the service was more slick and attentive. Oxana is the star – both in Prime 7 and around the ship. The petit fours were delicious. The speciality French restaurant, La Charteuse, did not really live up to expectations – we live in France, so booked our combined wedding anniversary/birthday celebration for La Chartreuse but on our arrival the Maitre d’ had forgotten the event and had not listened to our personal request regarding a table for 2 – even though we personally discussed this with him two days before. There was no ‘mise en bouche’ – in a 6* French restaurant!? and the various courses we tried were mediocre. The vivacious Rovie made our two visits to La Chartreuse particularly memorable – she was so engaging and hard working. The Asian/Fusion restaurant, Pacific Rim’, was our least favourite – it was rather dark and the food was uninspiring. That said, we have not tried a lot of Asian Fusion cuisine and other passengers reported that the food was very good overall. La Verandah is superb – the breakfast and lunch buffets are always interesting, colourful and contemporary. Eating out on the rear deck, either at sea or in port, was always a joy. Staff such as Olexsandra, Carol, Marylene and Marco were so welcoming and engaging. La Verandah converts in the evening to the Italian restaurant, Sette Mari, but we never ate here throughout the cruise. We rarely missed the evening entertainment and the main dance group led by Amanda and Robin were excellent with their best show being the 60’s Tribute. Guest singer, Phil Browne, was simply outstanding bringing his tremendous experience and repertoire from the West End. As was Andrew Scrimshire – a talented cellist. Our favourite entertainment, however, was the Nature’s Rythmn Trio, who played in various bars/lounges throughout the cruise – they were so entertaining, versatile and talented. Their repertoire was phenomenal. The Cruise Director, Ray Solaire, in our view, was passed his best and we thought his various performances of comedy, singing and ventriloquism were cheesy, outdated and predictable. The captain, known as Captain Stan, was excellent and always kept passengers informed of the ship’s progress in relation to the excellent cruise itinerary and weather. On a one to one basis, he was so engaging and ready to converse. This cannot be said for some members of his senior team, who rarely engaged with passengers and toured the ship with almost a scowl. Michala, in the boutique, was lovely and really showed interest in our cruise experience as well as promoting the products on sale. Overall, we really enjoyed our cruise and, even at some rough moments in the Atlantic, the cruise on Explorer was always comfortable and smooth. We are really looking forward to our next cruise on Explorer in the Eastern Caribbean in late Feb 2017. We are great fans of the Regent Seven Seas brand and the ‘all inclusive’ package lives up to its name unequivocally. Read Less
5 Helpful Votes
Sail Date: August 2016
Absolutely fabulous. The new ship is beautiful. Our F2 Superior suite was beautiful. The bed was comfy, the bathroom huge with tub and shower, big walk-in closet, and more storage than we could use. The staff was great and it was great ... Read More
Absolutely fabulous. The new ship is beautiful. Our F2 Superior suite was beautiful. The bed was comfy, the bathroom huge with tub and shower, big walk-in closet, and more storage than we could use. The staff was great and it was great to see some familiar staff from previous Regent Cruises. The new Pacific Rim restaurant was superb and we ate there several time and ordered almost the same meal each time (Crispy soft shell crab appetizer, Miso Cod and Lobster main courses). Prime 7's cuisine and service was great, as usual, but the decor is more open and attractive than on the other Regent ships. Chartreuse and Seti Mare were great as well. The large outdoor eating area of La Veranda was larger had many more tables than the other Regent ships. The decor of the Compass Rose main restaurant was refreshingly bright and open and the menu was great with changes daily. Service in all were superior. The outdoor bar by the pool is nice. The entertainment was good but we did miss the Jean Ann Ryan productions. Most of the excursions were great. The transition excursion in Barcelona was a disappointment, however. Can't wait for my next cruise on the Regent Explorer. Read Less
9 Helpful Votes
Sail Date: August 2016
Boarding on the new Explorer in Rome 13 Aug. and from the first moment it was all just a big Wow. When making our first tour around the ship we have find it all top luxury and beautiful design everywhere, a fine combination of colours ... Read More
Boarding on the new Explorer in Rome 13 Aug. and from the first moment it was all just a big Wow. When making our first tour around the ship we have find it all top luxury and beautiful design everywhere, a fine combination of colours accessories – soft lights - Art and modern decoration. Announced as the "Most Luxurious Ship Ever Built," there's no doubt about this. All public areas, lounges and bars are very spacious now compared to the Mariner or Voyager, even the restaurants are much bigger than on the Mariner, example the Prime 7 is 2 times bigger and ends up at the back of the ship, the same size for the new Chartreuse restaurant, both are on deck 10 with big windows. There is no longer a terrace or Horizon lounge at the back but a Meridian lounge on deck 5 across the cafeteria. Many different kind of cabins in size and lay out , also much more bigger suites. Our cabin was on deck 9 at the back between the Master corner suites, this was a little mistake since this is a very small and long cabin that is announced as a “ deluxe suite “ like at the other ships but it’s a lot smaller , a smaller bed , the panel at the terrace cuts the ocean view off when sitting or view from inside , it was not what we expected as a “deluxe” on the Mariner. We have booked this cruise right away at the first announcement with priority for Platinum members and we could only choose between a few cabins available, finally it was very strange to see that there are so many employees from Intl. travel agents on board for half segment and the from the start in Monaco instead of more long time regent customers . The whole staff was very helpful and even sometimes even more than just friendly. On board: Captain Stan , Ray Solaire - Frank Galzy - Katja Bross , Gudrun Werner and a lot of other experienced crew we know from the other Regent ships. Food and service was excellent in every restaurant, the new Asian type Pacific Rim restaurant was a great new experience, we love it. Service & food in all the restaurants was outstanding and never had to wait long for meals , the contrary , sometimes a bit too fast for us. The SPA is just one of a kind even not talking about the GYM. All offices are open desk type located together on deck 5 , include the Spa and the theatre it’s all very convenient. Final conclusion is , they have learned a lot from their other ships and feedback from clients to make now just the best ship. Someone on this forum was saying that the carpets are already weird out but that is not truth , we thought at first the same but the carpet is designed that way , it’s an overflow from the rose colour towards the side that gives that “ old look “ Any negative points , yes a few like on every new ship. Some problems with our balcony and safe box door but it has been always fixed right away and always a bit later a call from the reception to double check if the job was solved . At the Aft elevators on deck 5 there is not enough room for wheel chairs to move around due to the stairs & handrails close by. Many dead corners in the Constellation theatre , mainly when at the balcony , the stairs on the theatre lower level are dangerous and need more light or again a slope . The outside part in the theatre was always freezing cold, at one time we really had to leave the show for it . Senior staff told us that the ship will be in the dry-dock before heading to the US in order to fix a lot of mistakes made by the builders since experienced staff had no saying in it beforehand , sure they have a priority list ready. The Broadway type entertainment was not to level par, too much “ cold “cabaret dancing and nothing outstanding, the show and the singing from our Cruise director Ray was as always very good. Read Less
22 Helpful Votes
Sail Date: July 2016
Amazing Ship and Fantastic Crew!! Wow! I was lucky enough to sail on the new Explorer for its Christening. I was skeptical when the Explorer was being labeled as the most luxurious ship on the water. Well, I must happily confess ... Read More
Amazing Ship and Fantastic Crew!! Wow! I was lucky enough to sail on the new Explorer for its Christening. I was skeptical when the Explorer was being labeled as the most luxurious ship on the water. Well, I must happily confess that it lived up to its label!! There was so many things on this ship that make it amazing------everything from the food and multiple dining options, the bars, the spa (OMG!) the pool, cigar lounge, cabin stewart and other staff, and so on. Probably the only thing that was fractionally borderline, would be the nightly entertainment-----not the best, but not the worst I've ever seen either. The service was impeccable-----at all times; in all areas. It's rare that I extol praise this high as I am very, very picky. However, in this instance I can easily state and share that this was the most wonderful vacation EVER, and it all due the Regent!!! Read Less
48 Helpful Votes
Sail Date: July 2016
Had the privilege of enjoying the Seven Seas Explorer on her inaugural sailing from Barcelona to Monte Carlo. Billed as the "Most Luxurious Ship Ever Built," there's no question that this is true. A stunning ship with ... Read More
Had the privilege of enjoying the Seven Seas Explorer on her inaugural sailing from Barcelona to Monte Carlo. Billed as the "Most Luxurious Ship Ever Built," there's no question that this is true. A stunning ship with luxurious, all suite, accommodations and all with ample balcony space. The rooms are gorgeous with every detail thought of. We stayed in a Penthouse Suite and I would match those accommodations to any 5 star land based hotel. Large bathroom space, separate living room space, amazing beds/linens and an over-sized balcony. Butler service included. Food & beverage options are ample and the quality of the food & beverage was outstanding. Not your stereotypical buffet options. Canyon Ranch Spa and beautifully appointed fitness center. Several lounge options and large beautifully appointed theater with nightly entertainment. Some shows better than others. The service on the ship was stellar. Pretty impressive seeing as though it was the first time that this ship has sailed with passengers. Would be hard to go down a level based upon this experience. Read Less
30 Helpful Votes
Sail Date: July 2016
The massive amount of hype surrounding “The most luxurious ship ever built” turned out to be much more than hype. From the moment we walked on the ship we felt the ambiance of true luxury. There was the normal staff greeting with ... Read More
The massive amount of hype surrounding “The most luxurious ship ever built” turned out to be much more than hype. From the moment we walked on the ship we felt the ambiance of true luxury. There was the normal staff greeting with champagne but the surrounding fixtures in this grand atrium made it feel like we were walking into a luxury hotel property in the center of Rome or Paris. We took the ornate spiraling staircase down to grab some lunch in the dining room and had our first “wow” moment. As you stand and look down toward the restaurant, you feel like you are at a grand hall in a museum. The amazing glass fixtures, chandeliers and the artwork all come together beautifully. The blue glass design in the ceiling of the dining room was one of the most photographed places due to the incredible ambiance it gives to the room. Everyone seems to get so hyped up about the specialty restaurants on Regent but we found ourselves back in the main dining room more than the specialty restaurants due to the array of choices that were offered at every meal. Once we finished lunch we toured the ship. Every turn brought a new impression of art and elegance. The spa and workout facility are just one of the differences when you have a ship with this type of space to guest ratio. The entrance is a curved marble hallway that truly feels like a spa entrance at a resort versus a ship. There is a sitting area and what seemed like a full size hair salon with glass windows looking out to the art in the hallway. Once you passed the check-in desk there is another winding staircase that takes you up to the gym which is huge and has the latest and greatest in exercise equipment. In the spa itself you’ll find steam rooms, steam showers with multi spraying nozzles, aromatherapy showers where you pick your scent from a button on the wall, cold rooms with snow and more! The beauty of all of these options is that you don’t have to buy a spa treatment to use any of this as it is included at no additional fee. If you do get a spa treatment the gratuities are included in the price so what you see in the myriad of choices is what you pay. The spa staff members are all experienced from other Canyon Ranch facilities and were fabulous. Each specialty restaurant made us feel like we were dining at a top notch New York or Los Angeles restaurant. They each had their own look and feel but the Pacific Rim is really off the charts. You walk into a lobby that is centered with an authentic Tibetan prayer wheel that is so large that the ship had to be built with extra reinforcements as they only wanted to use the real thing. It’s hard to explain but it is massive and makes such a statement. You then proceed down layered steps that create such a dramatic entrance it is hard not to think you are somewhere special. With all of the specialty restaurants, the food was off the charts and the servers did a great job getting to know you for the next time they saw you onboard. We connected with Pierre who would reach out to us and remember little things that made our dining even more enjoyable. The entertainment in the evenings was nice especially with so many options. There was the showroom that had different themes each night plus two lounges with live music for select tastes along with a DJ in the observation lounge. We always found something to enjoy after dinner. The casino was full each night also. There are two pools, an infinity pool off the back of the ship by the spa (open to all guests,) and the main pool with two levels of seating. There are all types of cozy pool chairs, beds and cocoons with room for everyone. There is a culinary kitchen where you take cooking classes. This was a highlight as the chef gives out so many great tips while you are learning to cook three or four items. If you enjoy cooking, try this out but take notes! She gives so many random tips for daily cooking you just can’t remember all of them. The cooking classes do come with a fee but it is well worth it. In some ports you can even shop with the chef then come back and do the cooking. The top of the ship has a nice putting green, a tennis court, shuffleboard and an actual bocce court! The cabin that we had was amazing with a wonderful butler. There are many cabins that have the bed situated where you are both looking out to sea. It’s a great layout and the concierge cabins have a really nice size balcony with a lounge chair. The closets are huge and there is so much storage room in the cabins that you can tell they were well thought out. I can’t imagine there is a “bad” cabin anywhere on this ship. We’ve cruised on Silversea and Crystal in the past 18 months so we understand what we should expect in a luxury product and this made the mark. We can’t wait to go back. Read Less
Seven Seas Explorer Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.4
Entertainment 4.0 3.6
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 3.0 4.2
Shore Excursion 4.0 3.7
Enrichment 4.5 3.7
Service 5.0 4.4
Value For Money 3.5 3.7
Rates N/A N/A

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