Sail Date: August 2017
This cruise took us from Iceland, through the Faroe and Shetland Islands, to Norway, Sweden, and ending in Copenhagen. What a wonderful experience - we will find it difficult to “go back” to regular cruising. The service was ... Read More
This cruise took us from Iceland, through the Faroe and Shetland Islands, to Norway, Sweden, and ending in Copenhagen. What a wonderful experience - we will find it difficult to “go back” to regular cruising. The service was outstanding, drinks were generous and ubiquitous, our cabin was so luxurious that we didn’t mind spending time in it, excursions were informative and geared to the capabilities of the “over 55” set that is the primary passenger profile. Beautiful ship with original artwork, glass sculptures, etc. Only complaint is that, since airfare is included, they make the arrangements, and you have no say in your air itinerary unless you pay a $175pp fee. Domestic airfare is coach, not what you expect for a luxury line that transports you in Business Class for overseas travel. Our next cruise leaves Miami and ends up in San Francisco - we don’t expect to have to travel coach cross-country, and the cost for upgrade is very high. The rebate if you choose not to use their airfare is not enough to cover travel cost. We do like the convenience and security of using them to book air, but wish that they would just include travel arrangements that are suitable for a luxury vacation for ALL of their cruises.. We did have to stand outside in a cold wind with slight rain, waiting to embark onto the ship. Other passengers told us that having to stand in line out in the cold (and it’s cold in Iceland even in August) was not normal. Did not like that. Hotel in Reykjavik was poor, but they are building more new ones all around. Our room was small, no A/C so we had to keep the window open even in the rain, listening to the traffic below. Mold in the shower. I suggest RSSC find a better hotel there or get the Blue to improve. Read Less
5 Helpful Votes
Sail Date: July 2017
This was our first trip on Regent, and we were very pleased that it was on their newest ship. We are Oceania cruisers, which will probably always be our first choice. However we picked this one because we wanted to see as much as ... Read More
This was our first trip on Regent, and we were very pleased that it was on their newest ship. We are Oceania cruisers, which will probably always be our first choice. However we picked this one because we wanted to see as much as possible of Iceland and Greenland, and Regent's itin made three stops in both countries, which was the most I could find on any cruise line. It was a fabulous trip, and met all of our expectations. It's an under-appreciated part of the world. The ship is beautiful. Loved the artwork around the Explorer. Both Oceania and Regent have figured out how to hire the right people....to a person, they were friendly and helpful. Our F-1 Superior Suite was spacious, with lots of storage space and a large bathroom with dual sinks, and a separate tub and shower. On Oceania we usually book a Concierge level cabin; this one was the equivalent. Regent doesn't have a Concierge lounge like Oceania has on their larger ships, which my husband has enjoyed in the early morning before I'm ready to go for the day. The onboard lecturer was excellent...I think Regent hires from a Smithsonian group of lecturers. He was a good speaker, as well as knowing his stuff. Our favorite part was never having to sign for anything...it's already been paid for upfront. Although I must admit putting the final payment on the credit card did make my heart beat a little faster! The food was good; both my hubby and I think Oceania's food is a little bit better. But the restaurants are lovely, with excellent menus, and delightful staff. We enjoyed not having to order and pay for wine with dinner...there were always many choices. Oceania is famous for their Gelato choices. Regent has The Creamery at the buffet near the pool, but it falls quite short by comparison. (The first 4 choices were always vanilla, chocolate, strawberry and neopolitian. Come on...you can do better than that!) Most of the 'free' shore excursions were 2-4 hours. I usually would prefer longer shore excursions, and on Oceania we often make plans for independent shore excursions with other passengers via the Cruise Critic Roll Calls, mainly because Oceania's excursions are rediculously over-priced. But in this part of the world where the ports have small populations, there aren't a lot of choices. So we were happy with the ship's excursions in this case. I probably wouldn't have been if we had cruised the Med. The average age of the passengers seemed to be in the upper 70's or older, and maybe they are perfectly happy with shorter tours! As on most smaller ships, the entertainment isn't as lavish or as extensive as it is on the big ships. That's not a problem for us; I love the shows with the singers and dancers, and my husband graciously accompanies me. We avoid magicians like the plague. We've probably missed some good ones! I think we attended four shows on the 15 day trip. We stayed four more nights in Reyjavik after disembarkation, which I would highly recommend. It's a marvelous city, with lots to see and do, including day trips out of the city. (Take piles of money...Iceland is an expensive destination! Credit cards were accepted everyplace, including the taxis.) It's difficult for me to understand how anyone could complain about this ship. It's pure luxury! But some people are just more difficult to please. Overall, it was a fabulous experience. Read Less
20 Helpful Votes
Sail Date: July 2017
My wife and I did the 10 day Baltic cruise from Copenhagen to Stockholm. We are not experienced cruisers - we had only been on one short Carnival Ecstasy cruise in 2007. Regent's Explorer provides a far superior experience. Bottom ... Read More
My wife and I did the 10 day Baltic cruise from Copenhagen to Stockholm. We are not experienced cruisers - we had only been on one short Carnival Ecstasy cruise in 2007. Regent's Explorer provides a far superior experience. Bottom line: the Explorer is beautiful and the service is top-notch. Embarkation was initially a little bumpy - we had stayed at a hotel arranged by Regent and rode the 12:10pm bus to the port to discover a really long line. The initial passport check took 40 minutes. After that, the rest of the checkin process went smoothly. We talked with a couple who took a different approach to embarkation: they stayed at a Regent hotel and used the bus to transport their luggage. But they enjoyed the afternoon in Copenhagen and then had a taxi take them to the ship at about 3pm and they experienced no lines. In general the food was delicious. We ate at La Veranda most days for breakfast and lunch and then Compass Rose for supper. The food was not overly spicy but was not bland either. Our only complaint about Compass Rose was the noise level - it gets really loud which diminishes the ambience a bit. Noise was never a problem in any of the other restaurants and we tried them all: Prime 7, Chartreuse, Sette Mari, and Pacific Rim. We found that as a general rule Regent's food service staff will accommodate just about any request. If you want an appetizer-sized portion of an entree, they can make that happen. Or if you enjoy an entree so much that you want a second helping, they will bring it to you - I requested seconds on the scallops one night at Compass Rose. Regarding the Regent excursions, I've seen reviews complaining about overcrowded buses, which we did not encounter. The problem we had was that the quality of the guides on the Regent excursions varied dramatically. A secondary issue was the scheduling of the Regent excursions: in most of the ports, it was only possible to go on one of Regent's excursions because they schedule all excursions to leave with an hour of each other. But the most important factor regarding excursions is: are you cruising to enjoy the ship or to spend time in the ports? For ports where you really want to learn about the city and make the best use of your time, arrange a private guide in advance. That's what we did in St. Petersburg and Stockholm and we are very glad that we did. A few other things: 1. Ships in general are not designed for tall people. I am 6'5" (195cm) and in the public rooms (restaurants, bars, etc) that was never a problem on the Explorer. And thankfully the shower stall in our cabin had adequate head room. But walking the hallways on the decks that have cabins was a bit dicey. And since our room was all the way aft, the hallway slopes up slightly, leaving less head room, so I could not actually stand up straight outside our door without banging my head on the light fixture. 2. There are laundry facilities available and Regent even provides soap. If Regent does your laundry for you, the prices are similar to what you would pay in a hotel: starting at $1.95 for socks and going up to $8.95 for slacks. 3. Reservations for the premium restaurants, Regent excursions, and spa services should be made in advance to guarantee you get the days/times that you want. The restaurant and excursion reservations are easily done through the Regent web site but I was not able to find a way to make spa reservations online. All in all, a great trip. Everything about it lived up to Regent's luxury reputation. The staff was always helpful, cheerful, and attentive. We've never really thought of ourselves as "cruise people," but if we cruise again it will be on Regent. Read Less
1 Helpful Vote
Sail Date: June 2017
This was our second cruise on the Explorer. Our previous one was when the ship was "young" - fall, 2016. We were so impressed that we chose another cruise 8 months later. In addition, the itinerary fit our vacation plans. After ... Read More
This was our second cruise on the Explorer. Our previous one was when the ship was "young" - fall, 2016. We were so impressed that we chose another cruise 8 months later. In addition, the itinerary fit our vacation plans. After spending several days in Norway, we boarded the ship in Stockholm. Embarkation was very smooth. We arrived at about 2 PM and within a half hour were relaxing in our cabin, with luggage delivered. If only the airlines were so prompt! The ship was in perfect condition, with everything polished and clean. Service was outstanding, from the cabin staff to the restaurants to the spa and gym. The ship traveled smoothly, even on the one night when the Baltic was rather rough. The lecturer was interesting and informative, especially with regard to Russian history. Entertainment was still spotty (see our previous review). This is not a 1980 Las Vegas crowd. Food was good to excellent. We had meals in all three specialty restaurants. Compass Rose was fine, as were Prime 7 and the French restaurant. Pacific Rim was somewhat disappointing. This was American Chinese food - OK for someone from a tiny town I suppose, but for us it was boring. And the wait staff, who were non-Asian, were clueless about the food. We chose Regent shore excursions and they were excellent. While the excursions often depend on the tour leader, we must have lucked out as the leaders were uniformly good. All in all, a five-star experience, as advertised. Read Less
6 Helpful Votes
Sail Date: June 2017
We were on the Explorer from June 3 to June 14th and had a wonderful time. The ship is stunning and the itinerary was very good. We loved our Penthouse Cabin 948 with its' fabulous bathroom! The beds are so comfortable, the room ... Read More
We were on the Explorer from June 3 to June 14th and had a wonderful time. The ship is stunning and the itinerary was very good. We loved our Penthouse Cabin 948 with its' fabulous bathroom! The beds are so comfortable, the room beautifully furnished, and we really liked the big balcony with sectional sofa and a table with chairs. Besides Compass Rose, where we had some trouble getting our meal and/or a server to pay attention to us (to the point where we had to leave the restaurant and find coffee and tea at another venue) we found all the restaurants truly wonderful, both with food and service. We really liked the entertainment and the Cruise Director was fabulous with a fun personality. The Ports were great; unfortunately we had some really bad weather at one tender port, Edinburgh, and had a very rough and uncomfortable tender ride. One of our last ports in Ireland - Cork/Cobh was cancelled because we could not get a tug boat escort out of Liverpool until late in the evening not leaving enough time at Cork/Cobh to allow for time at that port- we were very disappointed when that occurred. However, we enjoyed all of our excursions, but especially the Giants Causeway and Dartmouth River Cruise/Steam Train round robin. On all of our tours, the bus drivers and tour guides were helpful and informative. I especially liked the fact that we were not "jammed" into full coaches on any of our excursions making our travels more comfortable and enjoyable. Read Less
Sail Date: June 2017
We were on Regent's 11-day cruise around the British Isles, aboard their newest ship, the 700 passenger Explorer. First time on Regent - our previous cruises had been on Seabourn, a close competitor in the luxury cruise market. ... Read More
We were on Regent's 11-day cruise around the British Isles, aboard their newest ship, the 700 passenger Explorer. First time on Regent - our previous cruises had been on Seabourn, a close competitor in the luxury cruise market. Sailed in and out of Southampton. Overall, a great experience, in spite of having to put up with rainy days in several ports and losing one port due to bad weather. The Explorer is advertised as the most luxurious cruise ship ever built. Think of it as a Las Vegas hotel - the decor is heavy on glitz and glimmer. On board, the experience is similar to traveling with Seabourn - spacious cabins (we had a F2 room), attentive service, great food, decent entertainment. Unlike Seabourn, the shore excursions were included (along with Business Class air). The tours were all excellent - Regent does an excellent job of lining up quality local tour guides. We especially enjoyed the choices available for dinner - besides the large main dining room, the Explorer offers 4 other specialty restaurants - Italian, French, Steak and Asia (the later three required reservations). While the main dining room seemed a step down from Seabourn, the three reservation-only restaurants were terrific. And occasionally, they were open for lunch without reservations - a nice treat! One can always quibble about something or other - here are my complaints: - Disembarkment for port excursions - at the start of the cruise, you get tickets for all the excursions you've signed up for. The day of, you are required to go down to the theatre and exchange your ticket for a numbered pass and then wait around for your group number to be called. This was terribly annoying and far from a first-class experience. On Seabourn, you just walk off the ship at the time your excursion is scheduled. - No outdoor viewing areas at the front of the ship - as someone who takes a lot of pictures during a trip, this was quite annoying. Whomever thought this was a good design should check out the Seabourn ships, which have 3 levels of outdoor viewing areas at the front of the ship. - Cabin seating - there are spots for 3 people to sit in the cabins - two on the sofa and on chair. So if you want to invite another couple to your room for drinks or a movie, you are out of luck. By comparison, Seabourn's cabins have seating for four. In spite of my complaints, I would book another cruise on the Regent Explorer for the right itinerary. Read Less
1 Helpful Vote
Sail Date: April 2017
WE chose this cruise as we were flying into Rome and needed to get to Lisbon and the itinerary had most places we have never visited or were on our hit list of places to see. Our cabin was fantastic, the bed great and the bathroom ... Read More
WE chose this cruise as we were flying into Rome and needed to get to Lisbon and the itinerary had most places we have never visited or were on our hit list of places to see. Our cabin was fantastic, the bed great and the bathroom outstanding. We have travelled with Regent before and were looking forward to trying the new ship. This turned out to be an excellent choice. The excursions we did were outstanding from the Tuscan towns of Siena and San Gimigano, Our Monaco tour of the Villa De Rothschild ( this was one of our best tours ever), the small provence town of St Remy De Provence, Valencia, Barcelona and Monserrat and Lisbon. We didn't particularly enjoy Gibraltar but this wasn't Regents fault. We enjoyed a great magic show and a 60s night. But the food was what we enjoyed the most. We just love Prime 7 it has always been our best meal but all meals were great. The service was always outstanding from the cabin staff to the waiting staff, it made for a great holiday. We even booked another cruise while on the ship. Read Less
5 Helpful Votes
Sail Date: April 2017
Amazing new ship! excellent amenities! Food excellent in all restaurants! Make sure you make reservations online prior to sailing Concierge cabin huge with double sinks we had them put two loungers on the deck The cooking ... Read More
Amazing new ship! excellent amenities! Food excellent in all restaurants! Make sure you make reservations online prior to sailing Concierge cabin huge with double sinks we had them put two loungers on the deck The cooking class was a blast! love the excursions were not packed the cons were minor there are no paper starbucks type coffee cups to take out on to the deck or off the ship there is no evian water ! We were in venice for the day night prior to sailing an amazing hotel and city! Would have been nice to be in venice proper rather than an island we had to take a water shuttle to get to during the trips into venice The shows and theater were amazing for a small ship the service was above and beyond any other cruise line spa sauna wasn't very hot infrared heat! Overall worth the price point as all is included everything is top notch! Read Less
9 Helpful Votes
Sail Date: April 2017
My wife and I have just returned from a wonderful Mediterranean cruise on the RSS Explorer, it certainly lived up to all expectations and even surpassed some. The suite we had chosen (Concierge) was perfect, very comfortable bed, good ... Read More
My wife and I have just returned from a wonderful Mediterranean cruise on the RSS Explorer, it certainly lived up to all expectations and even surpassed some. The suite we had chosen (Concierge) was perfect, very comfortable bed, good sized suite with an exceptional balcony, lovely bathroom nice amenities and a perfect walk in closet and a well-stocked mini-bar, enjoying my G&T on the balcony each evening. Dining on board was a delight, we dined at all the restaurants on board, our favourites were Sette Mari at La Veranda and Prime7 and overall we had wonderful meals at every restaurant we dined at with lovely wines. I also liked very much the fact that as with some lines they have formal nights (Black Tie) with RSSC it is smart casual. Excursions - varied from okay to excellent. The only criticism about the excursions was the time they started, the majority of the excursions began at 08:00-08:15 am. This was far too early. The ideal start time I believe would have been 09:15 allowing for time to begin the day and have some breakfast. One area I particularly liked was the café area where it was a relaxed and great place to grab a snack or drink. The ship never felt full of passengers, never having to queue at the pool grill at lunch time, plenty of areas to sit on the top decks and always attentive service from the friendly international staff. The cruise is certainly geared towards the American market though we were pleased there was Sky and BBC World news on the TV for the European passengers, and three UK papers in the library printed daily, good touch. The Wi-Fi is patchy to say the least and annoying to keep logging in every time you leave the ship. Yes there are a few areas you could complain about, such as the water served at tea time in the observation lounge could be hotter, or the WI-FI to be improved but these are minor complaints. Once you see what is included compared to other cruise lines this surpasses many. Pros - Mostly everything Cons – Early excursions Overall I would highly recommend a cruise with RSS, this being our first cruise we are already planning in a few years to save up for a future cruise sailing to Canada/New England and will no doubt book with RSSC. Read Less
19 Helpful Votes
Sail Date: April 2017
We recently sailed on the 10-night Barcelona to Venice trip aboard Explorer. It was our seventh Regent cruise but our first on the Explorer. We brought my mother and her husband and it was their first cruise ever. Bottom line up front - ... Read More
We recently sailed on the 10-night Barcelona to Venice trip aboard Explorer. It was our seventh Regent cruise but our first on the Explorer. We brought my mother and her husband and it was their first cruise ever. Bottom line up front - I think we have a new favorite ship! The good: This ship is, in my opinion, absolutely stunning. I know people have complained about the dark colors and the artwork and the perceived wasted space and whatever else you can complain about, but the fact is that this is an amazing piece of engineering. From our first steps aboard, coming face-to-face with the amazing chandelier in the main atrium, to the art-deco touches, to the very adequate public spaces - I could spend a week on board just enjoying the ambiance and the artwork. We were in an F2 cabin and it was perfect for us. The closet was large and the dual basin sink was very welcome. The shower was fantastic and there was a large tub as well. The bed faces the balcony for a great view of the ocean in the morning. There is a large TV that swings out so you can watch from the couch or the bed. There is more than adequate drawer space and plenty of lights and outlets (there are additional US and euro outlets on the lower level of the night stands that many people didn't know about - nice touch!) Compass Rose is beautiful and the service was spot-on. We loved the other specialty restaurants as well. The lounges are nice, although they all have a similar 'feel' to me, but the bartenders are great and the company was good. The bad: On the ship, not much. The infamous sight lines in the theater, the tight space between the aft elevators and stairs, no forward outdoor deck. Jason Montague was on board and told the crowd that these issues had been identified and would be corrected on the new build in the Explorer class. Service was better than our last few cruises, with almost telepathic service in CR and other restaurants. Off the ship, well, here's where you can see the cost-cutting, I think. The transfer from the airport was a cluster and getting checked into the hotel could have gone better. The shore excursions were universally worse than before, with some being very poorly organized and ALL of them being too crowded, even the Regent Choice additional cost excursions. I know this was a port-intensive itinerary and some crowding was to be expected, but honestly - these were NOT well run, although Destination Services was much more professional and friendly that I remember for years. The ugly: There was no ugly - it was a great cruise. Would we sail her again? Yup. We had already booked a second Explorer cruise in August and have another one booked in 2019. Loved the cabin, loved the ship, loved the crew, not a fan of most of the excursions. But we still love the product and will continue to sail Regent, especially on Explorer and 'Explorer 2', whatever she may be named... Read Less
4 Helpful Votes
Sail Date: March 2017
Transatlantic Cruise March 26 – April 19. Our embarkation in Miami took no more than 10 minutes and we headed for lunch in the Pool Grill. (I later learned that there was a place to check our hand luggage so we wouldn't have to ... Read More
Transatlantic Cruise March 26 – April 19. Our embarkation in Miami took no more than 10 minutes and we headed for lunch in the Pool Grill. (I later learned that there was a place to check our hand luggage so we wouldn't have to carry it around until our suite was ready). When we got to our suite, the suite door was slightly ajar so we didn't need to fumble with our keycard to get in. Our rooms were ready at 2:30 but none of our suitcases were in our suite. I located the suitcases in different places along our deck. One of our suitecases didn't fit under the bed and our steward put it above the handing closes in our closest. While going around the ship to look at everything we ran into a couple we had been on a cruise through the Suez Canal with, so we had a Trivia team. Our suite was a G1 that is listed as around 300 sq ft, which is smaller than the comparable suite on the Navigator and Voyager. But the ergonomics of everything made it comfortable for us. What I liked: the bed was just great, the shower was nice with plenty of room, enjoyed to larger balcony, we had plenty of storage space. We were right across from the launderette and this was the first time we were able to do our laundry rather than send it out. What I didn't like was the placement of the TV in the sleeping area and the size and height of the table in the sitting area which didn't allow for an enjoyable in suite dinner. The ship. We enjoyed the ship and the public spaces. The Explorer Bar was right outside the Compass Rose and was a nice place for predinner drinks. The Observation Lounge was very nice. the meridian Lounge on the 5th floor was nice when you had speciality restaurant reservations. We ate most of our meals in the Compass Rose which had a very nice menu and service. We had 2 reservations each for the speciality restaurants and enjoyed them for a change, with Pacific Rim being our favorite. We did not eat at Sette Mar. We had in suite dinner a couple time and really had to watch what we ordered since the coffee table in our suite was not very big and too low to be a table. We ate most of our breakfast and lunches in LaVeranda. The tables were nicely spaced and there never seemed to be too many people trying to get food at the same time. The main problem with LaVeranda was the salt grinders – they never worked and took a lot of attention of the staff to find one for us that would work each and every day. Morning room service for coffee was always very prompt. The few nights when we ate in, it would take at least an hour to get what we ordered, and as I said earlier, the table in the sitting area was not big enough to hold 2 plates. The sea days had plenty of things on the schedule with some very interesting Smithsonian lectures plus bingo and trivia. We were able to get a galley tour and a bridge tour. Both were very interesting. The excursions were good, and we enjoyed the guilds and all the sites we saw. Read Less
22 Helpful Votes
Sail Date: March 2017
I am writing this review because of the many I have read relating negative experiences on the Explorer since its launching mid 2016. My wife and I have been cruising several times per year for over 15 years on both Regent ships and ships ... Read More
I am writing this review because of the many I have read relating negative experiences on the Explorer since its launching mid 2016. My wife and I have been cruising several times per year for over 15 years on both Regent ships and ships of other cruise lines, some claiming to be as luxurious as RSS. We have just sailed the Miami-Barcelona segment on the Explorer from March 26 to April 09, not continuing to Venice because our purpose was strictly to enjoy the most luxurious ship in the industry without the excursion filled portion going from Barcelona to Venice, stopping at ports that we have visited several times before on both Regent and non-Regent ships. To begin with, most of the criticisms that prompted this commentary in our view are very personal and in some cases perhaps unnecessarily emphasized, especially from people who seem to prefer emphasizing the negative as opposed to embellishing the positive. Since the ship offered passengers two surveys to express their opinions, we did so, trying to be as objective and neutral as possible, as well as making suggestions for what we consider would be improvements to complete (if not perfect) the concept of luxury. The ship is indeed very luxurious, and we found every single member of the crew (from top to bottom) very friendly, efficient or trying to be efficient, and always prepared and willing. We did express in the surveys, however, that it seemed to us the people responsible for the design and construction of the ship forgot to include in their concept of luxury both comfort and quality (or either disregarded or ignored them), which we consider intrinsic to the meaning of luxury, especially for those able and willing to pay what Regent charges for their all inclusive cruises (this also applies to all cruise lines claiming top of the line luxury ships, such as Crystal, Seabourn, etc., and even Oceania and Azamara, not to forget the sections set apart in much larger ships, such as Cunard with their Queen and Princess levels, etc. etc.). But before we go into the negatives, let us refer to the positives. (1) We properly closed the balcony doors to successfully prevent any noise from the wind filtering through. (2) The bathroom was larger than expected, especially the shower, and very beautifully finished, with all the expected amenities. (3) The cabin attendants were at all times available to satisfy our whims (we had none) and every day expertly (and timely) cleaned the cabin. (4) Staff and crew were always attentively smiling and disposed to fulfill anyone’s desires and needs, always willing to rectify whatever might be required of them. (5) The food was very well presented and the menus were sufficiently diversified in all the restaurants, except for breakfast in our view. We think a little more variety of cheese and salami offerings would have been proper in the most luxurious ship. Papayas and mangoes were plentiful but insufficiently ripened and thus both hard (papayas) and sour (mangoes), contrary to the cantaloupes, melons, oranges and bananas which were all always exceptionally tasty and ripe. The variety of breads was insufficient when compared to most other ships we have cruised. (6) Theater shows as expected, very good, especially the violinists. We would have liked to see a classical piano and/or classical harp presentation, even if only one in 14 days, if only because these were offered in previous Regent cruises we have taken. In previous cruises we have also experienced classical quartets of different types throughout the ship, unfortunately missing in the Explorer. Finally, access to the internet was smooth and simple, even when bad weather intermittently made it inoperative. At all times, the internet manager was attentive and ready to resolve issues and problems. And among the restaurants, we most enjoyed and frequented the Pacific Rim, although this should not be interpreted as a negative for the other restaurants. On the negative side, the example we used in the surveys was our own cabin. We reserved cabin 881 (changed to 880 at the request of Regent to accommodate a couple who was traveling to Venice and did not want to be forced to change cabins in Barcelona) because we have traveled on the very back end of other ships very comfortably and thought the most luxurious ship would significantly beat those past experiences. We were wrong (our neighbors in 881 agreed with us). The cabin is unnecessarily small, with the bedroom enclosed by unnecessarily protruding walls making passage to the seating room area unnecessarily narrow and potentially dangerous if the ship is tumbling along due to a restless ocean (which was the case for almost most the entire 14 day trip). In fact, the bedroom makes one feel enclosed in a shoebox. In addition, the big television screen is fixed to the wall right in front of the bed, forcing the viewer to lay on the bed too see anything and everything coming through (unless, of course, the connection is broken, as happened several times). Equally bothersome was the fact that of 14 music channels, with several inactive, none included classical and semi-classical or light classical music, including operas and overtures, big band, oldies (FSinatra, Como, Crosby, NKCole, et.). The single classical music channel refers to the live channel facing the front of the ship playing the same (or what seem to us the same) repetitive music we “enjoyed” in our past cruises on the other three ships. Perhaps for some, or many, these two examples are exaggerated and personal, thus not important, but to people like my wife and I, who like to spend time in the cabin, the layout is critical (again, our neighbors and others in G1 and G2 cabins agree with us). But what we want to exemplify is that our negative experience and view of the G1 and G2 cabins is incompatible with the claim of most luxurious ship in the industry and both could and should have been avoided. There are many other comments we could add here, but none are to us significant enough to call attention to them, in some cases because some may be considered specific to our personal biases and values. Overall, we were satisfied with the ship, the service, the food and everything else one expects of a claim of luxury. We have highlighted those items we consider stand out either on the positive side or on the negative side in relation to the claim of luxury and our experience with Regent and other luxury cruises. Should we cruise on the Explorer again, it will not be on any G1 or G2 cabin. And in this respect, since Regent has announced the construction of an identical twin to Explorer, we are compelled to insist the G cabins be enlarged with a structurally different design (or physiognomy). One final observation. In the surveys, we did recommend Regent seriously explore the possibility of providing the necessary means for a passenger to quietly enjoy watching and listening television without disturbing the sleeping companion, either by providing speakers attached to the TV via a long cable, or by providing Bluetooth technology, charging extra for willing guests and/or on a complimentary basis for frequent passengers, with the quality of the speakers varying according to the status of the user and the amount charged. Read Less
4 Helpful Votes
Sail Date: March 2017
This was our first Regent cruise in several years. Other than too many wrong way time changes the cruise was excellent. Embarkation was the fastest we have ever experienced. Unlike many other reviews I have read, we liked Pacific Rim ... Read More
This was our first Regent cruise in several years. Other than too many wrong way time changes the cruise was excellent. Embarkation was the fastest we have ever experienced. Unlike many other reviews I have read, we liked Pacific Rim best, then Compass Rose, Prime Seven, Sette Mari and Chartreuse least. All were at least very good, with service to match. Our Penthouse suite was different, some wasted space a smaller closet, no tub but the best shower ever. We did like being able to separated the two rooms. We only did two excursions, Tea at Reid's and Cork an Cattle Farm, and both were very good. As a note, this was the nicest group people we have ever sailed with, we shared a table most meals an enjoyed every one. Barcelona airport was a zoo, took almost two hours to check in. British Airways flights, BCN to SEA were very good, just long. We had such a good time we booked two more cruises while on board. Read Less
3 Helpful Votes
Sail Date: March 2017
Impressions of the Regent Explorer based on 24 nights from Miami to Venice, 26 March/19 April 2017 (the second segment, 9-19 April, was the “Regent 25th Anniversary Cruise”) Bottom Line Up Front: If (as impossible as it would be) ... Read More
Impressions of the Regent Explorer based on 24 nights from Miami to Venice, 26 March/19 April 2017 (the second segment, 9-19 April, was the “Regent 25th Anniversary Cruise”) Bottom Line Up Front: If (as impossible as it would be) all of Regent’s ships were doing the same itinerary, we’d choose Explorer, then Voyager, Mariner and Navigator, in order. Explorer because the Big Wins listed below outweighed the Big Fails. Explorer did not, however, deal a knock-out blow which we actually view as good. If it were perfect in every way, we’d probably feel diminished if we had to “settle” for one of the other ships. As it is, itinerary wins: we booked cruises on Voyager, Mariner and Explorer while on-board. Big Wins: Suite design for F (and D & E) – love the feet outward layout, lots and lots of storage space in neat drawers and cabinets that draw themselves closed when pushed nearly closed (we can’t break ourselves of this habit at home and are leaving things only mostly shut!), lots and lots of power points including USB charging at both nightstands, large verandahs even with F2 (which we had), great bathrooms with tub and rainforest shower. Pacific Rim – our favorite restaurant (6 times in 22 nights!...yes, you can only make one advance reservation per restaurant per segment, but if you are willing to share and flexible on times, no problem), we were great fans of Latitudes and are happy again. At the on-board Town Hall with Regent President Jason Montague, I cited this great addition and suggested that, since they can’t create a Pacific Rim space on the other ships, they might at least add some of the signature dishes to the “All the Time” menu in Compass Rose. Compass Rose menu expansion – we used to sometimes end up in the former Compass Roses and have to choose the item we disliked least…no longer with the huge “All the Time” section. The chairs are more comfortable, as well. Culinary Kitchen – we did two, “Majestic Mediterranean” and “Healthy Modern Greek,” and both were great. We’d reserved the first in advance and enjoyed it so much that we added the second. Surprised and pleased in how comprehensive each session was: starter, entrée and dessert. They are popular, especially as a great activity on a sea day, so it’s advisable to book them before you board. Wins: Restaurant Reservation desk – very nice to have a single place to go to deal with additions/changes to restaurant reservations. Setti Mari – already a favorite, it benefits from much more outside dining space with some very sheltered locations and infrared heaters for enjoyment while under way. Specialty Restaurant availability – Explorer carries 50 more passengers than Voyager/Mariner. Our impression is that Compass Rose is similar in size and that Chartreuse and Prime 7 are larger. Add the new capacity in Pacific Rim and it certainly was the case for us that we could eat pretty much in any restaurant we wanted (with the above-citied willingness to share or be flexible on times). Minor Wins: Chartreuse – hard to say why, but we liked it more than Signatures. Seemed less pretentious. Neutral: Décor and artwork – clearly a hugely subjective area. The décor is startlingly different from the other ships—sort of grand era of cruising retro—but we neither adored it or hated it. Similarly OK with most of the artwork. It’s not like we view the ship as an art museum where one sits and ponders the artist’s work. Minor Fails (correctable): Beer Selection – is totally pedestrian. Nothing you can’t find at the local 7-11. Regent seems to respect wine drinkers as having reasonable palates, but not if you like quality beer. They’ve even dropped the Sierra Nevada Pale Ale (a widely available, pretty decent large craft beer). If you want it, put in a special request. Once upon a not-too-long-ago time they also had Guinness and Bodingtons in the nitro cans…avoid the export Guinness at all costs! Not expecting true micro-brews, but please, something not distributed in tank cars. Major Fails (not correctable on Explorer, but could be addressed on Explorer 2…many noted before by others): NO OUTSIDE FORWARD DECK AREA – hugely disappointing! Other than the Observation Lounge, it is nearly impossible to see where the ship is headed. On our recent Miami-Venice cruise, this was particularly painful while sailing into the Kotor fjord and the morning sail into Venice. I brought this up at the Town Hall and it received quite a round of applause (as did the next item), so not just my view. It would/will be challenging to fix this on Explorer 2 since it was caused by creating the high value real estate on deck 12 forward. NO REAR FACING LOUNGE – we really like the Horizon Lounges on the other ships. Nothing on Explorer faces the rear since the obvious space was given over to the spa and the fitness center. I think that later, at least, could be placed elsewhere. The lack of this second “formal” lounge (along with the Observation Lounge) means that events like tea time end up in the Observation Lounge where many, like us, spend a lot of time. Not so comfortable when they are setting up tea time all around you. This, too, received a good round of applause when I brought it up at the Town Hall. Theater sight lines, cramped rear stairwells – all mentioned by others and specifically recognized as something to deal with at the Town Hall. Read Less
5 Helpful Votes
Sail Date: March 2017
I found this cruise to be all that I expected. the staff is young and energetic,warm and always go the extra step to please. The Explorer is easy to find your way around. Only draw back if you can call it that,if your cabin is in ... Read More
I found this cruise to be all that I expected. the staff is young and energetic,warm and always go the extra step to please. The Explorer is easy to find your way around. Only draw back if you can call it that,if your cabin is in the aft part of the ship and you are going to Compass Rose you will need to take the forward elevator. I could not have been more pleased with my suite and the amenities provided. There was an issue in my suite which I mentioned to the hotel manager. That afternoon the Captain, Staff Captain, Hotel Manager and Chief Engineer were at my door to address the issue. Issue resolved. The numerous dining options were another plus. The ship was kept immaculate and all departments take great pride in their work. I really felt that I was on one of those many high end Yachts we saw in Monte Carlo. if you are not one to take advantage of the shore excursions your value for the cost diminishes. Read Less
4 Helpful Votes
Sail Date: March 2017
This was our forth Explorer cruise which pretty much shows how much we love this ship. We have sailed over 350 nights on Regent (on all the ships) and find the Explorer the top of the line. To back up a bit, we flew to Miami from ... Read More
This was our forth Explorer cruise which pretty much shows how much we love this ship. We have sailed over 350 nights on Regent (on all the ships) and find the Explorer the top of the line. To back up a bit, we flew to Miami from Vancouver, B.C. using our own air and took the air credit. We flew American Airlines which is a mediocre airline at best but it did get us there. We also took the hotel credit as we were a group of over 100 people (customers of a travel agent) and had special events in Miami for two days prior to embarkation. This was a transatlantic cruise with only 3 port stops so there were mostly Regent repeat customers on the ship (that preferred having the ship be the destination). We stopped in Bermuda for 2 days which was okay. IMO, Regent is making too many stops at this port and we are getting tired of it. Our second port was Funchal which we love. Madeira is a lovely island with great food and scenery. We took an "included" excursion that took us across the island where we had lunch at a local restaurant. The food was delicious. Most of us tried "black scabbard" fish (only available in Madeira and Japan). It is the ugliest fish that I've ever seen but tasted great. Our last port was Gilbraltar, U.K. where we visited a farm in Spain. This required going across the border which, according to our tour guide, is getting more difficult to cross every day. Thankfully, it was not an issue. The farm is amazing - they have cork trees, cows, and the famous black pigs. The farm is thousands of acres and is completely organic. Most of the feed for the animals comes from the trees. The pigs eat the acorns and is praised as some of the best ham in the world. We visited their new school and petting zoo which was lovely. This was followed by tapas (the amazing ham was included and is the best we have ever tried) and sherry. This is the first time that we have done the same excursion twice. IMO, it was worth it. Destination Services on this cruise did an excellent job (something that I have not said before about this department). We stayed in the Master Suite which was the best suite we have stayed in on the Explorer - not just because it is a Master Suite but because of the layout. We have also stayed in a Grand Suite, Concierge Suite and F1 Suite on the Explorer and have toured other suites. Besides for the Master Suite, we also like the Concierge/F1 Suites (identical except for the balcony) and the Seven Seas Suite. We are not fans of the PH suites. Food on Explorer remains excellent - in most dining venues. Our favorite on this cruise was Chartreuse - especially for lunch. Great food and impeccable service. Our least favorite was Prime 7 due to inconsistent food. Compass Rose is always wonderful as long as you dine early or late. Going to Compass Rose after a special event can be chaos. For instance, after the Captain's Reception, 200-300 people immediately go to Compass Rose. There is no way any restaurant can provide excellent service when everyone arrives at the same time (unless you are at a wedding and the choice of food is very limited and prepared in advance). Service was also excellent. If anyone has a problem with food or service on any Regent ship, the key is to let the Food and Beverage Director or the General Manager know about the issue. They will do everything within their power to make it better. If you do not say anything, there is no way they know that there is something that needs to be fixed. On our last cruise, there was an issue that I reported to Daniela, F&B Director (which was corrected) but on this cruise, there was nothing negative to report. We are not big into entertainment, however, the entertainment on this cruise was the best that we have encountered on the Explorer. Cruise Director John Barron is determined to raise the entertainment level up a notch. So far, he is accomplishing his goal. Read Less
8 Helpful Votes
Sail Date: March 2017
We have been on all Regent ships, but not the new Explorer. When offered a deal too good to pass up by our TA, accepted for this BTB, Miami-Barcelona-Venice. Added bonus was opportunity to join Regent management in Miami for several ... Read More
We have been on all Regent ships, but not the new Explorer. When offered a deal too good to pass up by our TA, accepted for this BTB, Miami-Barcelona-Venice. Added bonus was opportunity to join Regent management in Miami for several pre-cruise events. No complaints to date. Nothing is perfect. Yes, on one dinner occasion at Compass Rose, when both of us were momentarily away from our table, an attendant removed the salt and pepper shakers. That was, obviously, a signal for another to remove everything else. When we returned, were offered the dessert menu. Wait! Still main course to go. Our waiter then appeared to reevaluate, and reset our table, complete with salt and pepper shakers. No big deal. One of those things you recall. All staff are attentive, professional, and responsive. Food quality--particularly the fish and chicken--excellent. Wine selections are a cut-above. Can ask for another variety of a particular white or red, not necessarily on the menu as offered for that dinner: "No Problem." d Suite accommodation is spacious. Large, walk-in closet, and other amenities, as advertised. Just review the basic pay-out on-line, or in the catalogue; double check with your TA; and, there should be NO unpleasant surprises. Had the best Bridge Tour ever, on any 5+star ship. The Captain is a genuinely friendly, approachable guy. A solid hand-shake while looking you straight in the eye. Completed the first segment to Barcelona two days ago. Currently on the second, at Monte Carlo. Tops so far. Will publish our final evaluation upon returning home on/about April 21st. GoARMY! Read Less
24 Helpful Votes
Sail Date: March 2017
We have cruised on Regent Seven Seas several times and loved it every time, but we had not cruised with them since they were purchased by NCL. We wanted to cruise on the Explorer, "the most luxurious ship ever built", but were ... Read More
We have cruised on Regent Seven Seas several times and loved it every time, but we had not cruised with them since they were purchased by NCL. We wanted to cruise on the Explorer, "the most luxurious ship ever built", but were concerned that the quality we had experienced on our earlier Regent cruises would not have been maintained under the new management. We also read postings on Cruise Critic in which people expressed unhappiness with the new ship. However, we couldn't have been happier with our cruise on the Explorer. In our opinion, Regent quality has been maintained. The staff was as welcoming and accommodating as always, the wine was poured as liberally as always, and the food was as excellent as always. We especially liked the new menu, in which passenger favorites such as lobster, shrimp cocktail and filet mignon are available every night in addition to the always excellent daily specials. Our suite was very comfortable and our balcony was larger than on other ships we have been on. Even though we were near the back of the ship, there was very little motion and absolutely no vibration except when the ship was backing up or using the thrusters to maneuver. We do agree with some of the earlier postings that said they found the decor rather dark on the Explorer. We did too, but that is just personal preference. And although all the marble, gold and expensive woods probably do make the Explorer "the most luxurious ship ever built", we didn't really think it seemed any more luxurious than the other Regent ships, which also have the wonderful staff, excellent food, etc. Regent Seven Seas continues to be our favorite cruise line. Read Less
3 Helpful Votes
Sail Date: March 2017
My cruise on Regent Seven Seas Explorer March 2017 I flew over on Virgin in Premium Economy and it was fantastic. I arrived at Miami airport and had to go through immigration which was fine as I got a very pleasant officer who was ... Read More
My cruise on Regent Seven Seas Explorer March 2017 I flew over on Virgin in Premium Economy and it was fantastic. I arrived at Miami airport and had to go through immigration which was fine as I got a very pleasant officer who was intrigued by the fact that I live in Gibraltar!! After getting through all the formalities I went to wait for the Super Shuttle which took me to the Hyatt Regency Coral Gables where Regent had booked a rook for my sister and myself.This was included in the Concierge Suite price. The ship[ was waiting for us the next morning and check in was easy and quick.We were soon onboard and having lunch. Our suites were ready for us at 2.30. Our suite was 608 on the port side.Odd numbers are on starboard. The suite had two very comfy beds and amazing pillows. My sister is allergic to feathers and she was given non allergenic pillows . The bedding was super quality and the usual white .The pillow cases were Oxford , I think they are called, pillow cases with a silvery thread in the border. Bedding seemed to be changed very frequently as were the super soft towels even though we put them back to be used the next session. We counted the lights in the suite which were sometimes tricky to get them all off at the same time!! There were THIRTY lights in the whole suite even one in the shower!!!!! They were operated by NINETEEN switches!!! There was a huge TV attached to a door over a marbled topped unit. This door enabled you to watch TV while sitting on the sofa or swing it round while in bed! I found myself looking up to this TV thinking that it was a mirror!! We had a fridge which was kept full of drinks. Remember on Regent all drinks are included so they just kept it full. Fresh fruit was also there in a bowl and replenished when needed. The balcony was deep and wide and had two big reclining wicker chairs a chaise lounge and a table. The coffee table in the suite had fresh orchids in a vase! There are curtains between the bedroom area and sittingroom are which could be drawn if need be. The curtains at the window and French window had blackout curtains. The bathroom had a deep bath which had a shower as well. There was also a separate shower with glass sliding doors and two showerheads. One hand held and the other overhead….so you had to be careful how you operated the tap or you got a blast of chilly water on your shoulders!!!!The tiles on the floor had a large rectangular section of non slip tiles. The loo was as usual!! Then there was a marble topped unit with a selection of drawers and two washbasins , the soaps lotions etc were all L’Occitane which has converted us to using them!!!!There was a powerful hairdryer which was not attached to anything but if it crept into your suitcase you would be charged 44 dollars!!! There was also a magnifying mirror which had a light. In the walk in wardrobe, which was big, there was a full length mirror ample hangers both the usual kind and sating covered ones which all duly rattled on the last night!! The safe was at the top of a chest of drawers. This area had a sliding door which operated the light …..which we discovered after hunting for a switch!!there was also a shelf on the floor so that shoes could be palced on top of as well as underneath. The door was operated by the usual keycard BUT it was not thrust in a slot but just gently scanned by a black ‘scanner’ on the door. The keycard was then placed in a slot inside the suite so that all electrics were able to function. Interestingly there were USB slots by the beds so you could charge your ipad etc there with no need for a plug! I think that I have covered the actual room …. Dining There is the MDR Compass Rose where you are asked if you wish to share or just want a table for two….your choice whenever you go unless the tables for two are occupied. There are speciality restaurants…Prime 7 for steaks…Chatreuse for French cuisine…Pacific Rim for Asian and then another for Italian. All are included in your cruise fare….as are ALL drinks at any time on the ship.Pre dinner drinks are accompanied by canapés. Food in the MDR has so many choices that you are spoilt for choice.I have never seen such an extensive menu. There are tablecloths even in the self service restaurant which are changed for every set of people dining at them. Fabric serviettes used all the time nothing paper and no trays to carry your choices back to your table but plenty of lovely stewards at the ready as I found out when I fell over!!!!!!!! There is of course 24/7 room service. Entertainment The theatre is big enough and there is one Show a day or a movie if no show. We went to a couple…the 12 singers and dancers from the ship were good and put on a good show.Later on in the cruise we had a very mediocre singer who sang swing which I do not like . There was during the day a lady from the Smithsonian Institute who gave us lectures on Pirates in the Caribbean. These were quite well attended and were interesting. There was the usual Casino and two big shops but with pricey goods! One pool on the deck and an infinity pool in the spa. There always seemed to be an abundance of sunbeds but as I get the sun here in Gibraltar I didn’t choose to sit out! Some sunbeds had a hood like a pram!! There were others for two and the normal ones for one. Up on the top deck there are two putting courses or whatever they are called! I also think there was a court of some kind but only went up there briefly. There were areas for dancing but that’s not my thing so don’t know what it was like to be honest. The entertainment team were highly visible and always ready for a chat. They ran a trivia quiz during a very civilised Afternoon tea !! Tea was served with the waiters wearing white gloves . Different days had a theme like Viennese or chocolate. Tours These were for the most part all included but there is the odd one where you have to pay a supplement. A tote bag was in our suite for us to take on tours with us. SOLO travellers I wasn’t going solo on this one but attended the solo meet on the first full day. They met every evening at 6.45 till 7.15 where they could all go as a group for dinner if they so wished. A member of the entertainments tea hosted the meeting AND went to dinner with the group which I thought was a lovely touch! We met some interesting characters on our cruise!! There were supposed to be 25 solos on our cruise but the most we ever met was about 6 of them and all ladies. Ship EXPLORER itself The ship is obviously new yet some areas of carpet were a bit worn as in the pattern had worn off!! That is the only negative!! Carpets…marble were all beautiful and kept spotless by the hard workers which you didn’t see too much so makes me think it is done at night. Chandeliers were amazing especially the one by the entrance and a double sweeping staircase which is gorgeous and huge!! Beautiful different kinds of leather armchairs are all over with plenty of cushions. We never saw a crowded area apart from the hour before disembarking. FYI…in our suite we had THIRTY lights ,even one in the shower!!! Our challenge every night was finding which one of the NINETEEN light switches belonged to which light!!!!! Read Less
14 Helpful Votes
Sail Date: March 2017
This is our 4th cruise. We've been on Holland America for their Mediterranean cruise (Ancient Civilizations) and their Baltics cruise. We also took Paul Gauguin cruise in French Polynesian. This was our first trip on Regent and our ... Read More
This is our 4th cruise. We've been on Holland America for their Mediterranean cruise (Ancient Civilizations) and their Baltics cruise. We also took Paul Gauguin cruise in French Polynesian. This was our first trip on Regent and our first cruise without our two children. My husband and I absolutely loved the Explorer. It is a beautiful and luxurious ship. There are about 700 guests. It's a quiet ship, no rowdy music or games at the pool. Wonderful and huge fitness center at the back of the ship with windows all across the three rooms. It sits above the Canyon Ranch Spa and the infinity pool. Very lovely spot in the evenings. The infinity pool was always warm and not salt water like the main pool. We had a concierge level suite (#1024), which was quite nice. They tried to get us to upgrade to the Penthouse suite but it was $3,200 more and only a little big larger. The Penthouse suites comes with a butler but we two suites and two butlers on the Gauguin and never really used them. Our Regent suite was smaller than our Deluxe Veranda suites on Holland America but much larger than our rooms on the Gauguin. The bathroom is huge and lovely - double sinks, marble and tile everywhere, stand up shower with lovely rain head shower and separate bath/shower. The bath is the entire width of the room and right next to that is a walk in closet - also the width of the entire room! There were more drawers and shelves in the room then we needed for our 10-day cruise and we had a lot of clothes and shoes. The suite deck is huge - lounge chair and two sitting chairs and a big round table. Definitely as big as the one on Holland America. The entertainment is fabulous with live shows throughout the cruise, as well as many live singers throughout the several lounges. The food on the Explorer is delicious. We tried all 3 specialty restaurants. We thought they were all very good but Prime 7 steakhouse was the best. They also turn part of the Veranda into an Italian restaurant for dinner. No reservations required. It was our favorite. The portions at all the restaurants, including Compass Rose (the Main dinner dinning room) were quite large, much larger than typical cruise fare. The staff on the Explorer are very friendly and professional, mostly European staff unlike the other ships we've been on. Our suite stewardess and steward were amazing. They did such a wonderful job with our suite. We did an excursion at every port. In Cozumel we did ATV rides in the jungle then a stop for lunch at a beach club (the beach club was fair), then dinner on our own at Guidos (ship didn't leave until midnight). We highly recommend Guidos. It is amazing (was recommended to us by a friend of the Mayor of Cozumel). Definitely order the garlic bread and red snapper with mangos. It's to die for. In Costa Maya, Mexico, we did a walking tour of Mayan ruins, which were amazing. Very impressive and in much better condition/restoration than we expected. In Guatemala we did a Eco Hike, which included a fabulous lunch at a wonderful eco lodge and then a hike up into the rain forest with a knowledgeable guide and a demo of tapping a latex/rubber tree. In Belize, we went to the beach/pool resort. What a fabulous place. There is room for 4,000 guests but our ship held about 700 and probably only half went to the resort so we had the place to ourselves. They have a glorious pool that winds forever, zip lining over the water, kayaks etc. There is a little village with shops, restaurant huts and bars. Very fun. In Roatan, Honduras we took the Jolly Roger Catamaran & Snorkel excursion. This was the best snorkeling trip we've been on and we've been on at least 10. The crew is so much fun. They had two divers in the water with us and one on a kayak watching the group. There were probably 60+ of us on the boat and it didn't seem chaotic or crowded at all. They took us to a lovely reef with loads of fish. In Grand Cayman, we went tot he Whitehouse Beach Resort. It is magnificent. And you have to have the frozen Mojitos from the bar over the water. A wonderful al la carte lunch was included. On one of our At Sea day, we had massages at the Canyon Ranch Spa - fabulous. On the other At Sea day, we took a cooking class. The kitchen is amazing. Each participant had their own mini kitchen set up. We cooked a fabulous app, fish stew and tiramisu paired with wine of course. Like most cruises, the alcohol flows constantly. The only drawback for us was the age of the guests. We are in our early 50's and very active. We were told that the average age was 58. I would say the average age was closer to mid-60s. There were a lot of guests in their 80s for sure. I'd say only about 25% of the guests were under 60. Read Less
14 Helpful Votes
Sail Date: February 2017
My wife and I are huge fans of Regent and have been on 18 different Regent cruises. We really have no way of comparing Regent to other cruise lines as we have only sailed four other times on various ocean and river cruises. Regent takes ... Read More
My wife and I are huge fans of Regent and have been on 18 different Regent cruises. We really have no way of comparing Regent to other cruise lines as we have only sailed four other times on various ocean and river cruises. Regent takes care of just about everything for their passengers. We are presently in the midst of a 20 day eastern and western Caribbean on Regent's new ship The Explorer. Regent advertises this ship as the most luxurious ship ever built and that statement is probably true. We are in what Regent calls the Explorer Suite. We originally booked a Seven Seas suite, but Regent changed the classification of our suite right before we left. The suite has a bath and a half, seating area for six, dining room table for four, a work desk, king size bed and a massive deck that has an L shaped sofa, recliner for sunbathing and two tub chairs. The furnishings are very modern with lots of mirrors, chrome, velvet fabrics, great artwork, two flat screen televisions, and a bar. All of the drawers are auto closing drawers. The walkin closet is more than ample in size. The bathroom has a full size jacuzzi tub, two sinks, a large shower and private commode. The toiletries seem to be upgraded since our last cruise, or maybe they are new for the Explorer or the Explorer suite. Our suite has a butler who has been as good as any of the butlers we have had on previous cruises. There was a slight mis-communication as to our status with Regent when we first got on board, but that was worked out quickly. The food is excellent, especially the presentation. Regent's new Pacific Rim restaurant is wonderful, just like Prime 7 and Chartreuse. The size of the Compass Rose has been reduced because of the addition of the Pacific Rim restaurant. Also the aft lounge that is on other Regent ships has been eliminated and replaced by a much larger spa, gym and the Pacific Rim restaurant. The shows have been typical Regent quality. Shore excursions haven't been great, but we are in the Caribbean and there are not a lot of choices down here. Now for my only serious complaint. We are in suite 1005 which is below the Culinary Kitchen. There is activity in that area from 7 AM till 11 PM almost daily. We have complained but the noise cannot be stopped unless they close the kitchen which they will not do. The cooking classes are only on the days at sea, but the commotion goes on when we are trying to go to sleep and starts when we are still trying to sleep. We never take a suite on the uppermost suite deck because of the noise factor. However, there wasn't anything available on this cruise except on Deck 10. All in all we can overlook the noise as the ship itself is pure luxury. Read Less
4 Helpful Votes
Sail Date: February 2017
We have sailed on every RSSC ship except The Diamond. We have also sailed many times with Silversea. This was absolutely the best ever. We chose this cruise just so we could experience The Explorer. To me luxury is service, space, ... Read More
We have sailed on every RSSC ship except The Diamond. We have also sailed many times with Silversea. This was absolutely the best ever. We chose this cruise just so we could experience The Explorer. To me luxury is service, space, and quiet. The service was superb in our suite, the restaurants, the lounges. It seemed every wish was anticipated. We never had to wait for drinks, wine, water, coffee or room service. I love food and when travelling seek the best restaurants in an area. The food in Compass Rose, Pacific Edge, Chartreuse, and Prime 7 was fabulous -- as good as any toped rated restaurant in any city. We love the Compass Rose anytime favorite menu. Had seared foie gras every time we dined there. The ship's movement was quiet and smooth. Although one night in a storm, we could hear the wind, we never felt any movement. The Compass Rose restaurant is aft on deck four. The were no vibrations, no noise, ever. We had to look out the window to see if we were moving. As advertised, the ship is luxurious. The art and furnishings are breathtaking. There are numerous beautifully appointed public seating areas. The lecturer was excellent. Very informative about the area in which we were sailing. Shows were very entertaining. The Canyon Ranch spa was beautiful and the treatments, although pricey, were wonderful The only disappointment was the cooking school. It required standing for two hours. I cannot do that and requested a chair or stool and was told "no." I had to leave three times to sit next door in the library to rest my legs. The hands on classroom is beautiful. The class was for beginning cooks, so I did not learn anything. It seemed to be run by someone other the Regent. We would sail on Explorer anytime, anywhere. Read Less
11 Helpful Votes
Sail Date: February 2017
We just returned from a 10-day Western Caribbean journey on the explorer. For anyone considering sailing on this ship, our suggestion is to not hesitate and go for it. This was our first Regent cruise and will not be our last. Our ... Read More
We just returned from a 10-day Western Caribbean journey on the explorer. For anyone considering sailing on this ship, our suggestion is to not hesitate and go for it. This was our first Regent cruise and will not be our last. Our concierge level stateroom was spacious and had more storage space then we could fill. The bathroom was large and had drawers and shelf space to hold anything we could bring. We liked having 2 sinks, a tub and a shower. Having the laundry right down the hall was very convenient for washing swimsuits after snorkeling. The food was amazing. Our favorites included: Pacific Rim and Prime 7, don’t miss the 14 layer chocolate cake, trust me you will love it. The pools were heated and well used; we were concerned that they would be too cold for us, not an issue. Bob enjoyed the lectures, and we found the evening entertainment to be excellent. We laughed to Bruce Smirnoff’s humor, swayed to Doug Camron’s melodic violin, danced to the Broadway and 60’s music and swooned to Tammy & Andy’s beautiful singing. Each night we listened to Tim’s excellent piano playing and enjoyed “Name the Tune” with friends until the wee hours. The staff was very caring, sweet and helpful. Anything we asked for was delivered without hesitation. For example, Bob requested IPA beer and the next day a supply was in our cabin. We found out later that it was not carried onboard and someone went to port and purchased it for Bob. Just one example of how above and beyond everyone goes to make sure the passengers are taken care of. I could go on and on, but I think you have the gist. We have booked another trip on the Explorer. There were a few areas that need improvement. * The Internet connection was iffy at best. * We did not enjoy the shore excursions that we took from the ships offerings; this may be because of the itinerary, however at this time it is our only means for comment. * The cooking class was a huge disappointment. Bob has a shellfish allergy and we checked prior to booking the cooking class that it was only “fish” and no shellfish. The class began with scallops and then moved to shrimp. Although they switched to fish for Bob, there was serious cross-contamination in the ovens and Bob got quite sick. We requested a refund and wanted to leave the class. The head chef would only refund Bob. We missed two of the recipes because of the time spent talking to her. We stayed even though we did not want to. It felt like the cooking school was a concession that was not run by Regent. Their main concern was the money; not that the passengers were taken care of. Also but not as important, the chef teaching was not good. She forgot steps and the food was not great. Read Less
2 Helpful Votes
Sail Date: February 2017
First of all, all the pictures I took are from INSIDE the suite. These are not public rooms. The furnishing are amazing! I don't think there is a more extensive collection of photos inside the suite anywhere online. I know I could not ... Read More
First of all, all the pictures I took are from INSIDE the suite. These are not public rooms. The furnishing are amazing! I don't think there is a more extensive collection of photos inside the suite anywhere online. I know I could not find many when I was booking it. Hope it helps to give you an idea. I did not take pics of second bedroom. I started cruising 40 years ago. Started on the NCL Bahamarama and then a cabin with 69sq feet for 3 people on another line. Point is, I started at the very VERY bottom and have worked my way up the chain one step at a time for those 40 years. So now we all have a reference point. lol I have had the owners suite on most common lines, ships. About 12 to date including the Queen Mary, Jewel, Pearl, 3 Celebrity ships, Allure, 1 Silver Sea, Oceana and a few more for another point of reference. So I booked the Regency Suite as it has the highest marks and it is the most luxurious suite at sea as they claim! It's beautiful. Let me put everyone's mind at rest, there was no ugly. None! I'll think HARD to find something bad. I had two complaints but they were not the fault of the cruise line. They are personal preferences. What we learned is you may want to forgo many of the spa treatments or you will find yourself at the spa way too much. About the 3rd day we figured out that it was a little overwhelming and cut way back on the treatments. Would rather spend the time together with girlfriend as we found that we were only seeing each other for meals. Of course if you have been married a long time you may feel different. :-) The cabin is at the front of the ship. To be honest, I prefer the rear as you really can't use the balcony when you are on the move. Just way too windy. So we would use the small balcony on the side off the other bedroom. Preem, our Butler, was spot on. Preem was Great! Thanks Preem! Food and service was wonderful. Staff was great every step of the way. We don't do shore excursions but Regency provided a driver and car at each port. We would go off the ship for 1-2 hours and then back to the ship. Of course each time we looked forward to returning to the suite. We are going on Regency again in less than 90 days and already booked for 2019. This time elected for the #2 cabin, the Master Suite as it is in the rear of the ship. As for value, let's not kid ourselves. It was over the top. But sometimes you want something over the top. For all other times, hopefully the Master Suite at a fraction of the price will still provide 99% of the experience and 2000 sq. feet. Overall a wonderful experience. My next review is the Ralph Lauren Owners Suite on the Oceana Riviera that were were on December 2, 2017. Thanks for reading and hope you found my review helpful. Read Less
12 Helpful Votes
Sail Date: January 2017
This was our 3d cruise on Regent after a 7 year gap, having taken 2 river cruises, sailing cruise, and travelled independently in Europe and Asia. We enjoyed it and will probably take another Regent cruise as our next excursion aboard a ... Read More
This was our 3d cruise on Regent after a 7 year gap, having taken 2 river cruises, sailing cruise, and travelled independently in Europe and Asia. We enjoyed it and will probably take another Regent cruise as our next excursion aboard a ship. We didn't pick Regent as our first cruse, but rather made a yes-no decision to accompany friends who had booked on Regent. Once we had the Regent experience we booked the following year to get the on-board discounts and repeat the wonderful experience. By anecdotal comparison to my colleagues positive experiences on other lines, I cant imaging stepping down to the nickel and dime business model of other cruise lines. All inclusive really is all inclusive on Regent.coffees, cappuccinos, imported beer, nice wines, top shelf liquor all flow without charges, chits, or gratuities, or special bracelets or beverage cards. No tipping. Yet despite that, the staff all smile, and ask how they can help satisfy your request. For ,us a discriminator was asking for blue cheese stuffed olives in our evening cocktail. Except for one bar right outside the compass rose, the request was always--"yes, absolutely, but it may take a bit longer to get the blue cheese." And there was no gratuity for going out of the way to honor our request. On the other Regent experiences we could make reservations to dine in the specialty restaurants once per cruise. (Again, all inclusive, no up-charge.) On the Explorer they had a reservation desk to enable multiple reservations in the specialty restaurants after ensuring everyone had a chance to go to every one. That was a nice touch. Plus they were open for lunch on a rotating basis with a similar but lunch sized menu. One day there was a line at Compass Rose and the matre'd looked at the computer and asked if our group of 4 wanted to go to Chartreuse French restaurant where there was no wait. Very professional and quality service to do that. We thoroughly enjoyed the Italian themed dinners on La Veranda when not dining in the specialty restaurants. In fact we preferred it to dinners in Compass Rose (which were always wonderful offerings of daily specials or standard offering of fillet, lobster...) because we could sit outside on the stern with full waiter service, linens, stemware, and a sommelier at the ready. Their menu changed every couple days as well. As a negative, I was surprised an the number of physical problems on such a new ship. We saw a fire suppression sprinkler open and saturate hallway on the 11th deck. Just a mechanical fault that was remedied and the carpet dried with fans for a couple days. A doorhandle came off the pool deck entry and was missing for days. The pass card lock cover from our room fell off twice and was ultimately glued back in place. a fresh water pipe leaked in our corridor and the engineers spent a 1/2 day fixing it and drying the carpet. Teak work was peeling. Hinges and latches on the sporting deck were being repaired. It was just strange to see so much repair work--not the routine maintenance of a ship in salt water--on a new vessel. One oddity was the blocked stairwell from deck 5 down to deck 4 at the stern where it led to the Compass Rose restaurant. back end. That's a design flaw because other Regent ships have front and back entrances to Compass Rose with matre'd stations while Explorer only has a front entrance. So it was strange to see straps and a cone blocking one flight of a multi-deck public stairwell. Entertainment was pretty good. The guest musicians and magician varied from outstanding to good. The orchestra was outstanding, whether playing music in a venue or for one of the stage productions. But the song and dance troupe wasn't any where near as entertaining as we experienced on other cruises. It seems there were a guy and gal couple who were being featured and given leading roles when some of the other singers who had less seniority were clearly more talented and enjoyable to watch. Our shore excursions were fine. They are masters on Regent at organizing and controlling the different tour groups from the show lounge. Very smooth. But probably because we were touring very poor areas of Central America there was a limit to desirable venues and sights so it got crowded once there with multiple tour busses and groups from Regent and other cruise ships. There wasn't much orchestration to deconflict 16 busses from arriving or departing a venue at the same time. We didn't have that kind of disorder on our previous Regent shore excursions. But they do a great job of finding interesting venues and quality guides. The enhancement activities were multiple and age appropriate for almost-retired and early retired. The 2 lecturers were under the "Smithsonian" banner and delightful and informative. Unfortunately one day the speaker was in a lounge and a corn-hole/baggo tournament was scheduled right outside the entrance with open doors so the cheering was a bit disruptive to the lecturers discussion session. A small detail with consequences. There was a wide variety of things to do or attend, especially during at-sea days. Explorer also has teaching kitchen with about 14 individual stations. We signed up for 3 of the courses and found them a great addition to their on-board offerings. Yes, there was an up-charge but it was appropriate. My wife is a an accomplished cook for entertaining groups but she too learned fully enjoyed the teaching sessions with a great chef/instructor, Two asst chefs prepare, portion into small cups, or chop the ingredients in advance. So participants are doing something new and different in preparation and not standing there chopping and peeling. Of course, appropriate wines are served. But when we did have some small amount of knife work or grating to do, the wine didn't come out until that was done. We'll do more of these again. It was unique, fun, informative, and you ate what you prepared. Regent is just a wonderful cruise experience,. But somehow it's just not the same flawless perfection with nothing left to chance that we had on our earlier cruises with them. So we'll continue to try other travel options, such as river cruises, sailing, and large yacht trips and not just keep booking every trip as a Regent ship excursion. Read Less
Seven Seas Explorer Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.4
Entertainment 4.0 3.6
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 3.0 4.2
Shore Excursion 4.0 3.7
Enrichment 4.5 3.7
Service 5.0 4.4
Value For Money 3.5 3.7
Rates N/A N/A

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