15 Helpful Votes
Sail Date: March 2018
When Regent announced the launching of a new ship several years ago, like most Regent cruisers, my wife and I were very excited, and had cruises booked on it for September of 2016 and March 2017. Life intervened, and we had to cancel ... Read More
When Regent announced the launching of a new ship several years ago, like most Regent cruisers, my wife and I were very excited, and had cruises booked on it for September of 2016 and March 2017. Life intervened, and we had to cancel both of these cruises. So when we were finally able to book another cruise on it, we were chomping at the bit to experience it, wondering whether our high expectations would be met. Clearly from the title of this review, they were... although with a bit of an asterisk. The ship- Regent hypes this ship as "World's Most Luxurious Ship". As I have not been on every cruise ship in the world, I cannot validate this statement, but if there is a more beautiful ship at sea, I would love to see it. The ship is, in a word, breathtakingly beautiful. OK, 2 words. But I cannot say enough about how impressive this ship is. Prior to this voyage, I thought the most elegant ships I have sailed on were Oceana's Riviera/ Marina, but I think the Explorer has them beat. From the stunning atrium, to each and every restaurant, lounge, theater..even the men's rooms were beautiful. (And I assume the same for the ladies' room, although I have no first hand knowledge of such and will take DW's word for it. ) The hallways of stateroom decks have lovely black and white photographs. The ship is a pleasure to walk around on. Cuisine- I have long been a fan of Regent cuisine, but I am now an even bigger fan. Every cruise line's main dining rooms offer "always available" items, usually steak, chicken, salmon, and perhaps a vegetarian dish. , The main dining room on Regent,, Compass Rose, now offers as always available: Meats: Black Angus New York Strip, Black Angus Rib Eye. Black Angus Filet Mignon, New Zealand Lamb Chops, Veal Medallions, Half Roast Chicken, Pork Chops Fish: Jumbo Shrimp, Maine Lobster Tail(!!) , King Sea Scallops, Norwegian Salmon, Whole Dover Sole(!!), Branzino. With a cornucopia of sauces and sides to mix and match with them. AND with a whole array of appetizers, soups, salads, such as crab salad, Norwegian gravilax, escargot....well, you get the idea. So in the unlikely event that there is nothing on the daily menu that sounds tempting, you can order something wonderful from the always available menu. For me, this is a game changer. No more checking the daily menu and having to try for a specialty restaurant reservation if there is nothing to your liking. The only problem- major difficult decisions need to be made every single night! Life is tough. Speaking of specialty restaurants, the Explorer has 4 of them, and IMHO, all are superb. Entertainment- Several years ago, Regent changed the company that managed the entertainment talent and production shows, and I must say that for us it is a change for the better. The talent of the singers and dancers has always been wonderful, but the production shows are at a new level. They are inventive, and creative, not typical cruise ship fare. And the LED backdrops and lighting in the Constellation Theater adds greatly to the enjoyment of the show. The only downside- it seems to me that the sightlines of the theater do not seem to be quite as good as I remember them being on the other Regent ships, but we never had any problem getting seats, provided that we got there at least 10 minutes ahead. There is nice entertainment in the lounges, the Regent Signature Orchestra for ballroom, a pianist, Deborah, who has a lovely voice, and our very favorite Regent talent, Boogie and Kasia, who played 2 or 3 sets every night in the Explorer lounge. Their later set provides great fast dancing music, and the delightful Kasia gets down on the dance floor and really gets the crowd dancing. Internet- The ship had the least horrible internet experience I have had on a cruise ship to date. I guess that's as good as one can expect at sea. Sure, it was still painfully slow, but the agony was far less than I have experienced in the past. Service much better in public areas than in my state room, where it was truly agonizing. Log in and out was a breeze, and my wife and I were both able to be on at the same time. Gym- best I have ever seen on a ship. When I first walked in, I did not see any treadmills in this rather large gym, only to find out that there was another room, separated by a hallway. Plenty of cardio machines, and strength- resistant machines. And now for the asterisk- Sadly, I think that the service has slipped a tad since my last Regent cruise. Not the stateroom attendants, nor the restaurant wait staff, they were still top notch. But in the lounges and pool deck, I frequently had a hard time getting service. I do not think that this is the fault of the staff- the crew is as hard working, friendly and accommodating as ever. I think the problem is in numbers- it seemed as if there was just less staff. I have no data to support this, it is just an impression. However, this was in no way shape or form anywhere near enough of a problem to put a damper on this wonderful cruise experience. One final word- these reviews are obviously very subjective matters, everyone's opinions are different and equally valid. But I always make it a point to ask people that I meet on board how they are enjoying their cruise, and for what it's worth, I did not get one response that was not ENTHUSIASTICALLY positive. The only grumbling I heard all cruise long was about chair hogs. So what else is new? Read Less
3 Helpful Votes
Sail Date: March 2018
After a dozen cruises on large common cruise lines, my husband and I chose Regent. We’ve been on the 7 Seas Explorer 3 times in the past 3 years. We plan on going on another Regent cruise, they are that good. The first two were in ... Read More
After a dozen cruises on large common cruise lines, my husband and I chose Regent. We’ve been on the 7 Seas Explorer 3 times in the past 3 years. We plan on going on another Regent cruise, they are that good. The first two were in Europe and the last one was in the Caribbean. We are in our early 60’s, fit, & seasoned travelers. All 3 of the cruises had truly excellent service in all areas. This is a main attraction along with their gourmet food. All 3 times we have had true culinary experiences in their restaurants, Prime 7 and Pacific Rim in particular. Their service and food are clearly superior to all the major large cruise lines. Although Regent is a more expensive cruise line, it’s totally worth it. Also, all of the tipping/service charges are included. For me, that’s a relief. It’s hard to figure out how they get such friendly, helpful, respectful workers but they do. All of the rooms have verandas, as well. The majority of the passengers of the 3 we were on, were probably average age of 70 - at least it seemed like it. I’d like to know the true average age. To be honest, on the first night of the first cruise I looked around the dining room and the main lobby and thought: “OMG, I am trapped in in floating nursing home.” There are a lot of slow-moving passengers using canes and walkers which is quite a contrast to some of the other cruise lines we’ve been on. Some have wheelchairs and personal assistants; but as the week went on, we realized there were a lot of advantages to being the younger ones on an older-person’s cruise. First of all, I ended up being inspired by these older, handicapped passengers who continued to enjoy life despite their difficulties with ambulation etc. Most of the time, they yield the hallway to the faster-moving passengers. They are respectful and courteous. They converse in just the right amount of pleasantries. If you wanted to talk, most had very interesting lives and stories to tell. Never even once did we see anyone drunk or causing a problem. The “active” excursions are usually small since most of the older passengers choose less energetic tours (there were only 6 of us who went on the jungle river tubing experience in Belize - which actually was rather boring and don’t recommend it but it was very personalized). The gym and spa area are practically empty (except for a few of the staff working out). I found all of this to be tremendously advantageous. A few tips: If you can’t get the excursion you want when you first book your cruise on line - check back before you leave and definitely when you get on board. People often cancel and the cruise line adds excursions. You can almost always get what you want if you are a little persistent. The excursions in Europe were really well done and totally worth going on - even if you’re not a group-tour kind of person. The tour guides know the history, culture, and geography of the area and it’s a very good learning experience. There wasn’t even one disappointing tour. It’s a little frustrating with loading up the bus with slow-moving passengers but as long as you know it ahead of time, just don’t rush back to be first on the bus. Linger at your destination and enjoy the extra time while the bus is being loaded. I could go on FOREVER about the EXCELLENT ports of call in Europe; but suffice it to say you would not be disappointed on the cruise that starts in Rome going through the Mediterranean or the cruise that starts in Athens and goes up the Aegean coast line. They were truly breathtaking & fascinating. The Caribbean excursions were not as good as the European cruise excursions; but I think it’s a reflection of the countries. The tour guides in Belize, Guatemala, and especially Honduras were somewhat disorganized and the guides had little to say on the bus which was a bit disappointing but not a huge negative. All of the Mexican ports of call, the Grand Cayman, and Key West were terrific though. For us, the Caribbean excursions took up so much time that there was little or no time left to look around the port on our own. For that reason, here’s another tip: most excursions meet in the ship theatre using a ticket system. Once you get your ticket, you meet your group out on the pier. If your excursion is a couple hours after the ship docks, you don’t have to wait around for your tour. You can go out - check out the port area - and come back for your excursion. Twice we missed an opportunity to see a port because we thought we’d have time afterwards but the shops were closed when we got back. We should have gone out before our excursion. We took excursions in Guatemala and Honduras that involved long bus rides through poverty stricken areas. I felt sad seeing all that - such that I wished I was there on a mission trip rather than as a tourist. There’s nothing anybody can do about that but something to keep in mind if seeing all that on a vacation would bother you. Book your specialty restaurant reservations early - the prime times around 7 pm go fast. The Compass Rose serves excellent food if you don’t get all the specialty reservations you want, though. No worries - you won’t have mediocre food anywhere on that ship. Remember that room service is 24/7 and they do a great job. If you want to book spa services (especially on Days at Sea) do that early too. Something else to keep in mind, the medical office has very limited services. We had an accident on one of the excursions causing large bruising and scrapes but we had to see the security officer first to determine if we were truly on a ship-sponsored excursion before they would take care of us. They didn’t do any of the wound care - they just gave us supplies to do it ourselves. For a variety of reasons, passengers are safer all-around if they stick with ship-sponsored excursions. As always when traveling, you have to really keep your wits about you. On our Regent cruise that stopped in Venice, I had my phone stolen by the port screening person as it went through the X-ray machine. I didn’t notice right away but went back in less than a minute and I got no cooperation from anyone to help me get it back. It was very upsetting. Stay at the screening place until you confirm all of your belongings are there. On the European cruises, the speaker was Terry Bishop. He’s unbelievable. He mixed knowledge, humor, and music perfectly. We looked forward to the lectures every day. The speaker series on the Caribbean cruise was terrible, though. For some reason, the cruise line decided to go political and had a speaker who discussed one side of US politics. That was very disappointing. As with all cruise lines - the daily activities sheet is important to check. There’s a LOT going on around the ship each day and it’s easy to miss out on something if you don’t check out the schedule of daily events. Their small-group bands, theatre shows, comedians, etc are all good. One night there was a party on the pool deck with the buffet & dancing under the stars that was really tremendous. Overall - this is a 5 star, sophisticated cruise line providing cultural experiences and good fun. Read Less
1 Helpful Vote
Sail Date: February 2018
We had been lucky enough to sail on the Explorer on the second leg of her inaugural cruise in September 2016. We thought the service and facilities could not be improved upon but how wrong could we be. There has been some fine tuning such ... Read More
We had been lucky enough to sail on the Explorer on the second leg of her inaugural cruise in September 2016. We thought the service and facilities could not be improved upon but how wrong could we be. There has been some fine tuning such as changing the time of the evening shows to 9.30 which allows everyone to eat before seeing them and more use of The Cafe with permanent barristas in there - including Dragan who always smiled and was always very helpful. Most importantly the internet was so much better, so that if you want to stream anything you pay extra but for general emails and web browsing it was free and worked very well, particularly in the public areas. I was even able to continue with my French lessons on Duolingo sitting in the coffee shop with my head phones on. We stayed the first night in the Four Seasons Miami as part of the pre-cruise package - a lovely hotel but unfortunately the whole bar area and restaurant had been hired out privately which meant we had to go out. However, there were some lovely restaurants within walking distance - the concierge recommended a very good Italian. Embarkation was extremely smooth. The standard of the entertainment has also gone up another level with outstanding singers, dancers and musicians who seemed to be able to play every instrument. Firm favourites Boogie and Kasia got everyone up on the dance floor - no-one felt embarrassed making a fool of themselves. David Nevin, the excellent assistant cruise director is a first class singer and a great 'go to' person in the event of any difficult issues, as we discovered. He also did Karaoke which was really well attended and Deborah the pianist and singer did music trivia every other day as well -always good fun and the chance for more Regent Rewards! Andy the cruise director and his wife Tammy are a delight and truly lovely - they do a great trivia quiz every afternoon and Andy is firm but fair. They are also great entertainers, with a brilliant last night Beatles session with David which had everyone out dancing in the foyer and the professional dancers also joined us to indulge those of us who like to dance - none of them had any airs or graces, they gave every impression that they wanted to join in. We had not sailed with Captain Stanislas Mercier De Lacombe before and a ship always takes its lead from their Captain. He was friendly, funny, but authoritative and calm, which was very evident when the weather deteriorated and a huge wave hit the ship one evening, giving everyone great confidence that we were in safe hands. We did not find the content of the lectures to be of interest to us, but that just might be because we are huge Terry Bishop fans and so no-one else stands a chance! We had rather hoped for pirates, the rum trade and sugar cane story rather than politics - many of us go on holiday to get away from that! However, they do have the culinary kitchen which is an excellent addition. Although Regent had had to change the itinerary because of the devastation of the Caribbean, the excursions were great - swimming with dolphins in the Bahamas, and great general tours in St Kitts, St Lucia (great land and sea tour) and Antigua with three first class guides showing us a great range of both historical and panoramic sites with time for the beach as well in Antigua. In French speaking St Barts you could just walk around to browse the very expensive shops and have a spot of lunch - although everything on St Barts is expensive, be warned! The quality of the wines has also gone up a level. This might account for why 4300 bottles were drunk in 10 days! When the Captain joked on the last night that we should be ashamed of ourselves, we decided that as a Frenchman he thought perhaps we had not made maximum effort. The food has always been good but the chocoholics teatime was amazing. Pacific Rim remains our favourite restaurant with Prime 7 and Sette Mari coming a close second. Martina who works mainly in Sette Mari provides the best entertainment and is a great addition. The bar staff were equally brilliant, making you whatever you wanted, quickly and efficiently. They were under the watchful eye of Elena, promoted last year, and she was always everywhere. All in all, a great trip, with a first class ship and first class service. Read Less
3 Helpful Votes
Sail Date: February 2018
Having already experienced cruises with P&O,Princess and Royal Caribbean we decided to take the plunge and try the Explorer.This by no means is a cheap alternative but once we experienced this ship, realised it was a totally different ... Read More
Having already experienced cruises with P&O,Princess and Royal Caribbean we decided to take the plunge and try the Explorer.This by no means is a cheap alternative but once we experienced this ship, realised it was a totally different ball game.Having flown from Scotland we stayed the previous night in the Pullman Airport Hotel.I have to admit this hotel was actually a bit of a disappointment ,my American friends who we were to meet on the ship had a much better hotel near the port.Apparently the Pullman is used for the British people but the better hotels are for the American cruisers,dont know if this true but the Pullman was at best average.Our transport to the ship was early and very efficient,on arrival the baggage was taken then we were processed and on the ship within 20minutes.All very good so far but about to get much better.As soon as on board we were immediately offered champagne making this a lovely start to our cruise.On arriving at our Suite we were met by not one, but 2 stewards who made us very welcome.My wife and i then set off to meet our American friends to have lunch which was the start of a wonderful culinary experience.On this ship their are various speciality restaurants and we tried them all.The quality of these restaurants can not be understated as even the regular Compass Rose can only be described as wonderful right from the start,when i looked at the Versace plates i was blown away.Having read negative reports on Cruise critic regarding this restaurant ,i'm amazed as the service and food is out of this world.I would say the other Restaurants should be checked out as each have their own experience and treats throughout the event. The experience on a ship is led by those at the top and having visible officers is all part of a wonderful experience,on this Ship ,Captain Stan and Staff Captain Diego were always about spending time with the guests as were the other officers.It would appear that staff from all departments have excellent training and this shows by the way we treated. The wow factor continued throughout the cruise ,the Theatre and show lounges and bars are wonderful.We enjoyed the explorers lounge and Debbies piano playing and her lovely voice, she was a real treat.Boogie and Kasia did a real good job getting people dancing and singing along in various bars and at the pool.The pool was another lovely experience with these fantastic loungers and always had a good feel about being there.We tried the Gym which was state of the Art and very impressive.We didn't really do the shows as spent a lot of time with our friends socially.We only did one trip in Antigua on the Champagne and Lobster catamaran beach excursion .This turned out to be a lovely experience ,on the other islands we did tend to do our own thing but have to say we thought that St Barts was the best and highly recommended. We only had the basic Suite ,room number 605 which was wonderful ,our friends had a Penthouse Suite which had many other perks, coffee machine ,Bose music system etc and 2 rooms.It was stunning. When in St Lucia we had the opportunity to have a Bridge tour with our American friends and young officer(Calum) did a great job of making us welcome and showing us how state of the art this ship is, another treat from Regent. !0 nights on this ship is never enough and soon it was all over, the disembarkation was really slick and in no time we were back at Miami Airport.For us a Caribbean cruise in February is a real treat and we shall be doing this again.On reading back on my review i realise that my comments are very positive and actually the thats the way the Explorer is. Read Less
2 Helpful Votes
Sail Date: February 2018
10 Day Eastern Caribbean Cruise on the Regent Explorer departed Miami Feb 19, 2018. First of all a shout out to "HKSILVERFOX" for a great review of the same ship and similar itinerary. I'm going to do my review in a ... Read More
10 Day Eastern Caribbean Cruise on the Regent Explorer departed Miami Feb 19, 2018. First of all a shout out to "HKSILVERFOX" for a great review of the same ship and similar itinerary. I'm going to do my review in a different fashion but since we were on the same vessel there will be some overlapping. Overall -- Fantastic experience!!! Were there issues? Yes, of course there were!! we are dealing with human beings not computers. Did any of the issues distract from a fabulous vacation? NOT A BIT!!!! Pre-cruise hotel -- Four Seasons on Brickell Ave Miami. Met some new friends when we were in line to check in with the Regent representative at the hotel. Found them again at the Edge Bar and Grill and we enjoyed some quality time together throughout the cruise. Left bags inside our suite at the 4 Seasons on the morning of the cruise as directed and they appeared in our cabin on ship by 3:00 p.m. We had driven from North Carolina to Miami making several stops for visits with family and friends therefore we parked the car at Terminal "J" right next to the ship. Embarkation -- Simple, quiet, and relatively fast. There was a Regent representative who discreetly asked to see your boarding documents before you entered the queue. He then directed you to the appropriate line. No red carpets, nothing to detract or highlight any passenger. From entering Terminal "J" to getting onto the ship it was no more than 25 minutes at 12:00 p.m. A glass full of Champagne by 12:30!!!! The Explorer Ship -- truly a work of art or many works of art depending upon your perspective. You really need to 'walk' this ship as you would an art museum because you are in one. Art is everywhere from the ceilings to the flooring to the furniture to the coverings not just the "paintings" hanging everywhere. Take the time to enjoy the photographs that line the walls on every cabin deck, truly a magnificent collection. Enjoy the Library for a few minutes even if you do not intend to read a single word. We are gamers so the Card Room came in quite handy and it too is beautifully put together. There is so much ART that some might say it is overkill. For us it was, "Oh, Look at that," with big smiles!" My DW could have spent an hour just looking at the marble flooring on deck 5. "Exquisite"!!! Not all of the "art" was to our taste but we still enjoyed trying to piece together the designer's thoughts. Spend a few hours it is well worth your time. The Explorer Crew -- truly a work of art...."HKSILVERFOX" said it best; "The word NO did not exist". I need to find the Human Resources Director that was able to put this together. These young men and women ALWAYS greeted you with a smile, ALWAYS were willing to spend a few minutes with you, ALWAYS went out of their way to make sure that your request was fulfilled if at all possible. You can't ask for any more than they gave to every passenger. The crew's ATTITUDE and strong WORK ETHOS made this cruise. HAPPINESS IS CONTAGIOUS!!! Demographics -- I believe that this sailing had a bit younger clientele than the normal Regent cruise. I think the fact that it was a 10 day cruise allowed for those still working the ability for some "get away" time. If I were to guess the median age it would have been 65 or slightly younger. This also kept the lounges and dance floors full after the evening show let out from the Constellation Theater. Karaoke was very popular in the Explorer Lounge as were Boogie and Kassia. Quiet conversation could be had late night in the Meridian Lounge with some soft jazz as background (one night). Luckily we are not sun worshipers. The deck chair hogs were out in full force on this sailing. By 9:00 a.m. every front row lounger around the pool was taken with nary a body in sight. I wonder if they were even up?? Entertainment -- from okay to excellent. I did not care for the guest performer. He was a quite gifted pianist but his shows were disjointed. From Billy Joel to Bach in 60 seconds flat. I thought if he did a Billy Joel, Elton John, Harry Chapin tribute set it would have been perfect. The shows by the full ensemble were also hit or miss. I loved Revolution but didn't care for the Peggy Lee show. The best performance was World Beat on the next to last evening. Our CD's were Andy and Tammy who gave a single performance during the cruise. I think they are headed back to Kansas for a well deserved vacation. Boogie and Kassia were a unique duo. All about energy and getting the blood flowing on the dance floor. If you weren't smiling Kassia was not happy. i also enjoyed the Regent band. They played some Dixieland and Jazz in the Meridian lounge for two late sets which were well attended. Karaoke was a big hit as well in the Explorer Lounge!!! One lady brought the house down with her version of Pat Benetar's "Hit me With Your Best Shot". You know she had done this before when she never looked at the words scrolling behind her. Culinary Kitchen -- (3 classes) geared towards the beginner so for the DW it was not something she would repeat but for the DH another story. Good wine was served, some we even made during class (Sangria). Great equipment to use and lots of fun meeting other wanna be chefs...... Regent should think of adding an ADVANCED class or two to their menu of offerings (syllabus). Gym -- loved it!!!! Machines dedicated to arms / upper body on one side and leg / lower body machines on the other. Great setup!!! The view of the ship's wake while on the treadmill or elliptical or stationary bike was mesmerizing. Made you forget the self inflicted pain you were enduring. Cold water, gatorade, fruit drinks all available in a stand up refrigerator between both halves of the gym. Never saw anyone in the infinity pool that is outside the spa on deck 5. Trivia -- they take their TRIVIA seriously on the Explorer!!!!! We took it with gin & tonics and lots of laughs. Most of the questions wouldn't be allowed on Jeopardy. Cabin -- 917 (PH-A) Quite comfortable to say the least. Large balcony that was used every morning for breakfast and every late afternoon for drinks. Adequate storage space especially if you don't over pack (which of course we did). This cabin has a bedroom (king sized bed) separated from the sitting room by pocket doors. Both rooms have Samsung flat panel televisions. The bathroom is large by cruise ship standards; double vanities, large amount of storage, extra large shower (no tub), and a closeted commode. There is also a wet bar with refrigerator in case you get thirsty. On each side of the bed there are 2 USB ports for charging your mobile devices. There are also 2 European style outlets and 1 North American type outlet. We brought with us adapters to turn the European outlets into North American types. This cabin comes with a butler who we used daily. He was great in getting us additional restaurant reservations. We had an issue the first night with the sliding glass doors "whistling" due to the strong north east winds. Our butler had maintenance come in and replace the weather stripping around both sliding glass doors the next afternoon. No more whistling!! Restaurants -- food as duly noted is subjective. I would say that we enjoyed very good to excellent meals throughout the cruise. Noteworthy for us was Pacific Rim. The lobster tempura and duck entrees were simply fabulous. Combine these with the raspberry sorbet / chocolate mousse for dessert and for our two cents you could not ask for anything better. On one occasion we had to send an entree back at Chartreuse. At the slightest hint that something was wrong the waiter had the plate off the table in a heart beat and the menu back in hand to order something else. Then came a visit from the assistant Maitre'D, then the Maitre'D to make sure that everything was "okay". New entree delivered in record time and it was very good. I suspect that someone else had to wait a few more minutes for their entree to be served. Another round of visits from the entire restaurant staff to make sure that we were completely satisfied. We ate at Pacific Rim on 3 occasions, Chartruse, Compass Rose & Setti Mare twice, & Prime 7 once. It seemed that during this cruise that Prime 7 was the most sought after restaurant. it was also our least favorite. I think that if you were willing to eat at 8:00 p.m. you can get into any of the restaurants any evening. Itinerary -- our cruise departed Miami on a Monday and went straight to Nassau. We then had 2 sea days (one rough, one not so rough) on the way to Antigua, St. Kitts, St. Lucia, & St. Barth's, and then two sea days (relatively calm seas) back to Miami. Regent does a good job of scheduling the Explorer to NOT be in ports with other ships as much as possible. In St. Kitts we did a zipline adventure that was very, very good. We had 2 full busloads (16 per bus) and Regent added a 3rd bus when demand exceeded supply. Driver / guide was excellent and gave great commentary on the 30 minute ride from the pier to our destination. The ziplining personnel were all about safety, safety, and then safety. They also were very knowledgeable about their island and the rain forest we were in. Moderate hiking required between zip lines but well worth the effort. The actual zip lines were very much FUN!!! In St. Lucia (2 busloads), we combined the aerial tram with a different type of zip lining, platform to platform. These zip lines were much shorter than the ones in St. Kitts. The personnel at the facility were again all about safety. We had a guide who had encyclopedic knowledge of the rain forest that we were in. Lots of fun for everyone!! In Nassua we had an easy excursion to the Zoo and Gardens. It was just okay. Should have done lunch at Graycliff on our own instead. In St. Barth's we did our own excursion (shopping!!!!). Antigua we treated as an off day....lounging doing nothing. Others in our party did more water related excursions. There was not one negative comment from anyone on a Regent sponsored tour / excusion. Also interaction with Destination Services was very easy. A cooking class that DW had signed up for had to be cancelled due to the market being closed on a Sunday. They gave us additional options or the choice of a refund. Debarkation -- so easy. We left the ship at 8:15, collected our luggage, cleared immigration & customs and were in our car driving towards I-95 at 8:30. Summary -- we are booked on the Explorer departing Buenos Aires on Feb. 1, 2019 in the same cabin. Enough said. Read Less
Sail Date: February 2018
Introduced friend to Regent. She contacted me since her husband was out of town and she wanted to get away. I had been after them to try Regent, and this was the perfect opportunity. Regent certainly didn't disappoint. We had some ... Read More
Introduced friend to Regent. She contacted me since her husband was out of town and she wanted to get away. I had been after them to try Regent, and this was the perfect opportunity. Regent certainly didn't disappoint. We had some concerns about the activity scheduling and one of the speakers, but other than that, Regent provides an excellent vacation. Great choice. I normally do not room with anyone, but this time I did, and because of the room layout, it made sharing a lot easier. I could only suggest that another small chair be included as the couch is very small. Our room stewards were first class. Once we had told them our schedule and likes, there was never a moment when we needed to ask a second time. The restaurants are extremely well-run and have attentive staff. I did not attend the shows as I m a very early riser and the shows are very late. Read Less
7 Helpful Votes
Sail Date: February 2018
I researched the small luxury cruise market for a year. All of them. On advice from an advisor, I took a deep dive in Regent and with excursions included we concluded this was the best value proposition. Having been with Silver Sea ... Read More
I researched the small luxury cruise market for a year. All of them. On advice from an advisor, I took a deep dive in Regent and with excursions included we concluded this was the best value proposition. Having been with Silver Sea (and loving it), the a' la carte excursions were a budget ding we didn't appreciate since they were totally uncoordinated with the boat. Explorer out of Miami for a western Caribbean 10-day ride was superb from start to finish. Could I complain about loss of the launderette for 3 days before disembarkation...sure. Could I complain about the loss of hot water on the day we returned to port...sure. Could I complain about the really lousy Wi-Fi after they touted such great reach...sure. But at $1,300/day on a beautiful boat, excellent dining at all levels, superb service, fine finishes and furniture, very good entertainment, suite attendants that fell over themselves to please and several excursions that were excellent...could I complain? Absolutely not. Several reviewers obviously have had difficult lives given the petty issues they raised. Give me a break. If that is all you have to say about a once-in-a-lifetime experience, sit in your cabin and sulk. The signature restaurants were fine but we found the Compass Rose, in many ways, better. Spacious, vast and open. If you lay out all the menus side by side, there are many resemblances...there have to be. The signature restaurants finish your orders as much is prepared in the Compass Rose. We took the kitchen tour and learned this. There were two ports where we were tendered. Takes time, rides can be rough. We chose mid-ships, deck 6, cabin 612, port side. Great choice. No to minimum engine noise, easy and fast access to disembarkation by stairs. Being up high is hype and a cost for those that don't care. Be close to the theatre, the main restaurant, the lobby and deck 4. Trust me, it is worth it. La Veranda/Sette Mari is fun particularly when you take the stern deck area for breakfast or dinner. Room service on two days was precise and as ordered. This is a great time saver on early excursion days. The pool deck is what you find on the $200/day boats. Crowded with lounges occupied all day. Eh! The excursions to the ruins were terrific even if tiring due to long bus rides but we knew this. The other typical tourist trips were disappointing but we just made the wrong choices. Regent gives you plenty options. If in doubt, ask. Joanne's on-board lectures were fine but you should never just read your slides to adults who might just be able to read as well. Enrich!!! Would we book another...absolutely but it will be a year or so. Cruising for us is special, not routine. Enjoy. Read Less
1 Helpful Vote
Sail Date: January 2018
Much against our judgement we were swayed to try a competitor to Regent Seven Sea Cruises. For us sadly it wasn’t the best decision. What has become apparent is that most cruise lines do the least that they can get away with. Whilst ... Read More
Much against our judgement we were swayed to try a competitor to Regent Seven Sea Cruises. For us sadly it wasn’t the best decision. What has become apparent is that most cruise lines do the least that they can get away with. Whilst Regent do the most that they possibly can do for their clients. As soon as you book with Regent, they take total charge of your booking. Regent, take all the pain out of booking and travelling. Not only that but their guests receive a lovely leather iPad holder containing all the travelling documents and leather baggage tags as well as being fully briefed on the itinerary, excursions, dining arrangements, Culinary Arts Kitchen Classes, Distinctive Gourmet Tours – you name it. Checking - in is a joy. No lengthy queues! You are streamlined and before you know it you are on board being greeted with a glass of champagne with a superb lunch either at The Pool Grill or the excellent La Veranda. Probably in our opinion the best and consistent Buffet on the open seas. This is a Restaurant not a Café! The suites on board are carefully thought out and the attention to detail is amazing. Sheer luxurious quality and service. Dinning on Regent is an absolute pleasure. The choice is phenomenal with consistent value with its multitude of dining delights. Easy to book through the Concierge Desk with none of this supplement charging or wait listing attitude. Or if you are not in the mood, order Room Service. You can have a gourmet dinner served course-by-course, delivered to the suite to whatever you fancy. And be lazy and watch one of 200+ movies. A factor very much appreciated on Regent is the quality of the Food and Beverage. Excellent wines and spirits served throughout the ship. If it is not there the staff will get it for you. And of course to accompany the selection and type of cuisine. The entertainment and events on board are outstanding. Be it in the theatre, lounge bar or the Casino, guests are never disappointed. The standard of excursions presented by Regent is the highest we have experienced. Well put together and knowledgably presented tours and with none of this pack the buses approach. Always plenty of space on every excursion. On board activity is plentiful with an incomparable Spa and Fitness centre. There is always something going on that guests want to participate in. What really makes Regent head and shoulders above other Cruise Lines is their tremendous staff. From a cleaner to the Captain everyone has a marvellous attitude which inspire the guests on board. There is a spring in their step of sheer enthusiasm, charm and politeness. Secondly, their professionalism and service is second to none. Every staff enjoys their job and it is infectious. That is why we have booked three further cruises with Regent in the next fifteen months. Read Less
1 Helpful Vote
Sail Date: January 2018
Was on Regent last year for Eastern Caribbean and luckily did not repeat(tired of it been doing for too many winters now ) as the hurricane had ruined all the eastern ports. Interesting ports...still like the eastern itinerary ..better, ... Read More
Was on Regent last year for Eastern Caribbean and luckily did not repeat(tired of it been doing for too many winters now ) as the hurricane had ruined all the eastern ports. Interesting ports...still like the eastern itinerary ..better, Too old to go snorkling and do water sports. Weather was terrible except for 2 days. So unusual. Have been traveling in the Caribbean for many years and never encounter this bad weather. Ship's food is outstanding!!!! I liked Chartreuse the best but Compass Rose is not to be sneezed out . They could compete with the best restaurants any place in the world. The service in all the restaurants is without fault. Entertainment for a small ship with a small cast was equally exceptional. Crew members were the friendliest. Working for your pleasure and not for tips. They went out of their way to accommodate any wishes you may have had. Read Less
2 Helpful Votes
Sail Date: January 2018
Of the 22 cruises we have experienced, this was the Best! The entire crew was absolutely first class. Their command of the English language was very impressive. When you are able to communicate as well as have the occasional joke with ... Read More
Of the 22 cruises we have experienced, this was the Best! The entire crew was absolutely first class. Their command of the English language was very impressive. When you are able to communicate as well as have the occasional joke with foreign crews---this certainly enhanced our trip. I was onboard six days before I ever had to ask someone to refill my coffee---an example of how they monitored you and any need you may have! The food in ALL venues was outstanding and the presentation was the same. The entertainment was above the normal usually experienced on smaller ships. Our cabin was beautifully furnished and the bed was so comfortable, it had us searching for make and model... Embarkation and debarkation was easy and expeditious. The experience on this cruise ship was the pinnacle of our travels and we know it will be difficult to surpass in the future. Highly recommend this ship! Read Less
1 Helpful Vote
Sail Date: January 2018
Let me say first we have been on several cruises as well as river cruises and we've found Regent to be the best; now we haven't been on Seven Seas but really enjoy ourselves on Regent. I read a couple of the other reviews and ... Read More
Let me say first we have been on several cruises as well as river cruises and we've found Regent to be the best; now we haven't been on Seven Seas but really enjoy ourselves on Regent. I read a couple of the other reviews and I must say the one cramugen that didn't like it and wont be back, has just been spoiled or expects too much or just had some bad luck. I can't say enough good things about this cruise, from Ship to crew to dinning to enrichment lectures. I will say on the entertainment, we usually do not attend the shows that are just the "singers and dancers"....because they [all cruise ships] have singers and dancers. They all are very good at what they do, but after a while it's just the same old thing, just different music... We prefer the individual entertainers.........that's just us. Anyway, we intend to do more Regent cruises for sure, but will go back to Oceania and others just for their variety and itineraries......... Oh one more thing........we really didn't feel like we were separate from the elite, many repeat Regent cruisers any more than any other ship; with Regent, the ships are small and repeat cruisers have a tendency to know some of the crew from past cruises and do get some preferential treatment.......naturally Read Less
3 Helpful Votes
Sail Date: January 2018
We chose this cruise for our Honeymoon. Prior to boarding the ship we stayed at the Ritz Carlton Bal Harbor, which we highly recommend. The ship was beautiful and we were so impressed by our cabin, Penthouse Suite 819. TV on demand had ... Read More
We chose this cruise for our Honeymoon. Prior to boarding the ship we stayed at the Ritz Carlton Bal Harbor, which we highly recommend. The ship was beautiful and we were so impressed by our cabin, Penthouse Suite 819. TV on demand had great movies and TV Series options. The service was excellent - very attentive. Our room came with a butler, although we really did not know what to do with him, he was still nice to have, and served us breakfast in our room every morning. The Food was absolutely amazing at every restaurant on the ship. We especially loved Chartreuse and Prime 7. But honestly, even the Pool Grill was great. One nice perk of the Penthouse Suite was we were able to book one reservation each at Chartreuse, Prime 7, and Pacific Rim prior to boarding the boat. When we boarded the boat we were not able to book anymore until after our reservations were completed. We booked each for the first three days, and ate at Chartreuse twice, Prime 7 twice, Pacific Rim twice, Sette Mari twice, and Compass Rose three times. In addition to that, we ate at Chartreuse and Prime 7 many times for lunch. Prior to boarding, I decided to book two cooking classes, and I am so happy that I did. They were so much fun. I personally am not into cooking, but my partner is, and I would say we both equally enjoyed both cooking classes. We enjoyed using the gym and infinity pool in Canyon Ranch. Our spa treatments were good, we had two couples massages and pedicures. Our favorite port of call was the private island, Great Stirrup Cay. We did not do any excursions through the ship. Like the other reviews, the internet was not great. I did find the signal to be stronger in the common areas. I was not bothered by this, as I had read the reviews and knew the internet would not be great. We are a same sex couple, and there were several other same sex couples on the ship. We felt very comfortable by how we were treated by staff and other guests. I was surprised at how many guests were 30s-50s age category. Most of the reviews had mentioned the demographics skewed much older. I would say about 1/5th of the guests were under 50. I think the shorter cruises have younger guests, ours was 11 nights. There were many couples on their honeymoon. There were only a handful of very small children (toddlers) and a couple high schoolers, but we did not see any grade school aged children. Getting on and off the ship was easy. Penthouse Suites do not get priority. We did not go to any of the entertainment. Overall everything was excellent, and we can't wait to go back on the Explorer. Read Less
Sail Date: January 2018
As platinum members with Regent Seven Seas we have enjoyed many cruises on their 3 other ships. Our first experience with the Explorer, on this cruise, was so way over the top luxurious and classy, its in a class by itself. ... Read More
As platinum members with Regent Seven Seas we have enjoyed many cruises on their 3 other ships. Our first experience with the Explorer, on this cruise, was so way over the top luxurious and classy, its in a class by itself. Embarkment - The port changed terminals but guests were not told so we had to find the Explorer. The eventual terminal was poorly staffed and disorganized. They even had us guests standing out in the rain, instead of organizing the scanners further back in the terminal. Not Regents fault but management should insure with the cruise port in Miami not treat their guests so shabbily. The ship - No expense was spared in creating such a beautiful and luxurious ship. On first boarding you see the loving details of this ship. All public rooms are spacious and well appointed. Dining - From the main dining room, specialty dining rooms and the buffet you will get wonderful meals and great attentive staff. We loved all the venues but fell in love with the Asian dining room. Stateroom - We booked an F1 stateroom, and just like all the other Regent ships, the stateroom was roomy, large walk in closet, huge bathroom and larger balcony. All decorated beautifully. Excursions - After last year's hurricane, ports were removed from the itinerary and some folks were disappointed but we had been to all the ports on the itinerary and truly wanted to enjoy our first cruise with the Explorer treating the ship like our own private yacht. We went into each port on our own but for the most part enjoyed the pool area and public rooms. Entertainment - Sadly, Regent has become like so many other cruise companies and provide mediocre in-house entertainment at best. Specialty one night acts are rare. For the price of the cruise you would expect top notch entertainment but sadly, no. We certainly don't enjoy cruising because of the nightly shows. But it would be nice once in a while to have a wow show. Enrichment - What happened on this cruise? So many sea days a truly lousy speakers or lack thereof. Again, poor lecturers are becoming the norm. Overall - We want to sail on the Explorer again and again. The few negative comments here have nothing to do with our wonderful first experience on the Explorer and will no deter us from enjoying the Explorer or her sister ships in the future. Read Less
1 Helpful Vote
Sail Date: December 2017
The ship and staff are amazing - There I've said it !! As an ex merchant seaman and part time cruiser I do agree with Regents description of vessel being most luxurious. The staff are very good and attentive. Always willing to chat or ... Read More
The ship and staff are amazing - There I've said it !! As an ex merchant seaman and part time cruiser I do agree with Regents description of vessel being most luxurious. The staff are very good and attentive. Always willing to chat or answer questions The food is really very, very good. I am utterly at a loss when people moan about the food. The presentation, quality and choice is second to none. Always space on the ship with plenty of loungers available - maybe not right next to pool but in other areas - yes. I found all the lectures well presented and enlightening. We only missed one show but all the rest including Irish comedian, Broadway singer, Pianist / Magician, Pianist / Comedian and in house shows were all excellent. The theatre is well appointed but we always went downstairs because visibility from upstairs not the best ( Heard several other comments regarding this ) The cabin was well appointed with plenty of drawers and hanging space ( with plenty of hangers !! ) The bed is wonderful & comfortable with a huge ( in my opinion ) balcony Yes the outside furniture is moved back & covers taken off but it's outside and so they should be for safeties sake whilst at sea .The cabin stewards and room service staff attended to all our requirements brilliantly. We had several hours, one night, of poor weather and yes there were some creaks but HEY it's a vessel and should be expected. Unlike a hotel ashore there was no road noise !! We ate all all restuarants with PRIME 7 our favourite. PACIFIC RIM was also very good. CHARTREUSE was our least favourite with a visit to Italian restuarant a better bet. COMPASS ROSE had a very varied menu and again was very good. Some slight issues with time taken for courses to arrive. However as we always requested a shared table this can sometimes be the reason with some people going through menu and others not. However there is always someone to talk too and BEING ON HOLIDAY - CHILL OUT !!! We made the most of the all inclusive tours and on the whole all were very good. Sometimes marred slightly by age of buses, no room to spread out as all seats full and / or poor guides. Used the spa with our onboard credit and although good was - as always on cruise ships - very expensive. Library was well stocked and daily papers available. All the bars are well appointed with the entertainment therein being good. Did not use boutiques or casino. Only went to one shopping / port presentation but same old !! Finally whether I would sail again on REGENT I'll wait and see. It was very expensive ( For us that is ) and I will have to review the " All inclusive " part to see whether it suits us but will always remain a very enjoyable cruise to remember. My rating refers to cruise, ship & staff BONUS ---- NO PHOTOGRAPHERS HANGING AROUND EVERY CORNER, ASHORE, ETC Read Less
4 Helpful Votes
Sail Date: November 2017
This was cruise #3 with Regent. The experience on the Explorer was the best. Everyone was like the former Cheers show where "everyone knows your name." Amazing memories of staffers who may have only seen you once or twice the ... Read More
This was cruise #3 with Regent. The experience on the Explorer was the best. Everyone was like the former Cheers show where "everyone knows your name." Amazing memories of staffers who may have only seen you once or twice the entire week. Must have access to the photos of cruisers to have those memories. Loved the new ship. If someone couldn't have a good time on the ship, they can't have a good time anywhere. Port visits were intensive. I finally cried uncle after a few days and stayed on the ship for peace and solitude for two of the days. Some of the excursions seemed repetitive. Guides were excellent. Wish the excursions would not start before 9 or 9:30 a.m. Otherwise, it's like going to work and getting up super early to shower, shave, etc., and wolf down breakfast before racing downstairs to the Constellation Theatre to pick up bus number, wait in line to exit the ship, etc. Bartenders were all excellent. Singing duet from Poland (contract singer and keyboard Boogie and Sasha) were excellent. Plus, great and friendly people when I ran into them at port. Room stewards kept the room spotless. Especially impressed by all the restaurants -- specialty or otherwise. Compass Rose is better than most restaurants on land much less the Explorer specialty restaurants. Ship was 100 people under capacity so nothing was too crowded. So much shipboard credit that I had two massages instead of one and still had to burn through money with dry cleaning each day and racing to spend credits in the boutiques on the last two days. Too many great people to single out individually because I did that on the comment cards on the ship. After speaking with people who have been on the other "luxury lines" instead of the hoi polloi lines, Regent has the best bang for the buck on prices all things considered. Read Less
3 Helpful Votes
Sail Date: November 2017
We had a great time on the Explorer! The most outstanding thing was the customer service in EVERY aspect! The employees are so personable and nice. Their work ethic is incredible! Our room (Concierge) was spacious and the bed was so ... Read More
We had a great time on the Explorer! The most outstanding thing was the customer service in EVERY aspect! The employees are so personable and nice. Their work ethic is incredible! Our room (Concierge) was spacious and the bed was so comfortable. They came in to clean and make everything perfect twice a day. Anything we requested was immediately attended to. Room service in the middle of the night - no problem. We went on excursions every day with the port-intensive itinerary, so we only attended 2 of the evening shows. We had great dinners every night with unbelievable service and attention. Our favorite was the Pacific Rim. It was over-the-top on food and presentation. All of the restaurants had excellent customer service. We were glad we did the pre-cruise night in Barcelona at the Fairmont so we had a chance to regroup after the international flight. The Business Class air rounded it all up to a truly great vacation! Read Less
4 Helpful Votes
Sail Date: October 2017
We chose this cruise as we wanted to sample the most luxurious ship and like Regent and it went to some unusual attractive ports of call but started in Monaco and ended in Barcelona allowing for stays either end in places we love. We ... Read More
We chose this cruise as we wanted to sample the most luxurious ship and like Regent and it went to some unusual attractive ports of call but started in Monaco and ended in Barcelona allowing for stays either end in places we love. We stayed two nights in Nice prior and one night in Barcelona post cruise. Arrangements for boarding went smoothly at 12.30 and cases were in our room with us by 3pm. We took a concierge cabin as it has more room and it was a special occasion. The ship is spectacular with lots of chandeliers, luxurious carpets, artwork mostly modern though we never noticed the Picasso or Chagall supposed to be there. The cabin was great and had all you might ever want, massive bed, a large walk in wardrobe with safe, and a bathroom with separate bath (with shower head) and shower cubicle. Free LOccitane soap, shower gel shampoo and cream. The TV had a good number of English language channels and you got one free WiFi access for the cabin. The WiFi was awful initially, always slow, crashing or logging you out and a pain when two people wanted to use it at the same time. After advising about this the ship used a different satellite and the crashing stopped and speed improved. There are plenty of places to dine and all offer a good range of choices, though we found breakfast could be improved by offering blueberries raspberries and more sausages (only one or two offered) and more choice of bacon, streaky bacon isn’t a great offer. On the positive side you can have champagne and caviar instead. The dining areas include several outside, with the pool area offering faster food and buffet lunch in La Veranda with champagne and other drinks. In the evening We enjoyed Pacific Rim Asian food one evening and mostly Compass Rose. We prefer the layout on other ships as here there are many partitions closing of four or five tables. In the past we could talk to adjacent tables but not here. The shows we attended were not to our taste with a concert pianist two nights and songs and dance for the others. There is a good range of activities with golf, putting, tennis, shuffle board and bowls on the top deck and a walking track above the outdoor pool. We didn’t see the infinity pool. Service was courteous and friendly, though the captain and officers had a lower profile than on our other Regent Cruises, and a few officers were not so friendly, but the vast majority of staff were. There are only two shops aboard and the obligatory casino. The luxurious theatre has a few seats behind pillars? We visited Livorno, Ajaccio, Cagliari, Mahon, Cartagena, Valencia and found an excellent choice of free excursions on offer, the weather was good and warm with some sun and good sail outs from several. We visited Pisa from Livorno and Cutadella from Mahon doing a tour of Ajaccio and visited Ancient Nora from Cagliari. We did our own thing taking the transfer bus in the other two. A couple of guides were hard to understand, but others were highly knowledgable. The venues were all good though it was a holiday on Mahon so much was closed. The captain had a habit of leaving earlier than scheduled once all were aboard so we missed the Monaco sail out. Our cabin was at the rear and we had a couple of rough nights. Friends below us on deck 7 had to move cabins due to a loud banging noise keeping them awake We would go again, if the price was right, but we preferred our cruise on Voyager. There is nowhere to buy things like razor blades, medicines, bandages, that may be needed, so we had to get them ashore. I do wonder about the lifeboat situation with only four each side, if the ship were to list only one side might launch and with 1300 passengers and crew it could be a big squeeze Read Less
Sail Date: October 2017
We have sailed three times on the Voyager and were anxious to sail on the new Explorer. From the moment we were met by Regent at the airport to disembarkation, the serviceand quality in all aspects of the cruise exceeded our ... Read More
We have sailed three times on the Voyager and were anxious to sail on the new Explorer. From the moment we were met by Regent at the airport to disembarkation, the serviceand quality in all aspects of the cruise exceeded our expectations. The transfers from airport to hotel to ship were smooth and efficient. We were greetedon board with champagne, and for the next two weeks enjoyed the friendly, courteous and helpful crew personnel, especially the wait staff, concierge, cruise director and butler. The service was top-notch. We liked the all-inclusiveness of Regent cruises, and thequality of restaurants, entertainment and excursions was the best we've encountered. That includes sailing with Seabourn and Silversea. Not only was the decor in all the public areas of the ship luxurious, but the artwork wasunsurpassed. The Canyon Ranch spa and staff were excellent. We are looking forward to another Mediterranean cruise in October with friends we areanxious to introduce to Regent. Read Less
6 Helpful Votes
Sail Date: September 2017
We chose this cruise because we wanted to try Explorer and thought the ports ideal for us, especially with a Southampton start. We boarded and both said WOW. It really is a fantastic ship. From the artwork to the furnishings and ... Read More
We chose this cruise because we wanted to try Explorer and thought the ports ideal for us, especially with a Southampton start. We boarded and both said WOW. It really is a fantastic ship. From the artwork to the furnishings and crockery. We were 'processed' quickly at 12 noon and then to a delicious buffet lunch. Once the suites were available we unpacked and found we still had spare drawers and cupboards. The room was beautiful, super bathroom with 2 basins, separate shower and bath. Someone had commented earlier that our room (810) had a lot of teething troubles. I'm glad to say that everything had been put right, except what he described as a 50 cent hook replacing a lost one; we mentioned this to Reception and it was changed within an hour. What he failed to add was that the F2 cabin is so spacious. Crew was uniformly brilliant - always a smile. We dined twice in Prime Seven and Chartreuse, once in Sette Mari, and the rest of the time in Compass Rose. Prime Seven just about the best, Compass Rose good too, but we were never disappointed by the choice or the quality. The last dinner in Compass Rose was outstanding. Wine flowed freely, and if we were always offered a wine that was not to our taste we were immediately offered several alternatives. Cruise Critic had organised a Meet and Mingle on Day 2, and we were pleased and surprised that the Master and some senior officers joined us. This was typical of the approachability of everyone on the ship. We don't do many excursions, preferring in general to walk around the town, but those we did take were also well organised. Bilbao was outstanding, mainly because of the Guggenheim Museum, but we love Bordeaux (where we moored right in the middle of the City), Porto and Lisbon. Finally the infinity pool at the Spa deserves a mention. While my wife had a massage I took the opportunity to sit on the aft deck and use the pool as we sailed down the river out of Bordeaux. This was day 4, and I was told I was only the second person to use it - a hidden secret indeed. We can't recommend Regent enough, especially Explorer. Read Less
7 Helpful Votes
Sail Date: August 2017
The greatest joy - short of actually being on a Regent Seven Seas cruise - is the anticipation of that day you embark upon one of the best cruising experiences in the world. The greatest responsibility after your wonderful cruise is to ... Read More
The greatest joy - short of actually being on a Regent Seven Seas cruise - is the anticipation of that day you embark upon one of the best cruising experiences in the world. The greatest responsibility after your wonderful cruise is to try to pay amaige to all the professionals that ensured that every element was on point, every meal was a joy and every day was a life fulfilling experience. Unfortunately, words fail in fully expressing how truly gratifying the decision was to once again trust Regent to deliver the perfect vacation. My wife and I accompanied the RSS Explorer from Stockholm to London. The ship was everything that has been praised in past reviews - and more! You truly feel like you are the crew's primary concern on your own personal mega-yacht. The Explorer is small enough to literally transition from fore-to-aft, atrium-to-pool deck in minutes, yet large enough to feel like no matter where you were, you still felt there was a whole ship to explore. Never was there a crowd at any venue. Always there were options where to grab a bite, to enjoy a drink or to find a calm place to sit and absorb the ambiance of the ship. We had a couple of evenings where the seas were up and you could feel the motion of the seas, but the Explorer always performed excellently and nothing moved from any spot. We were staying in Penthouse "B" Suite 818 which is perfectly located just forward of the atrium elevators/stairs but also secluded enough to be very quiet and peaceful. It was our first exposure to being afforded a Butler and found the experience to be warming and gratifying - but not a necessity. Our butler, Prakash, was never in our way but always present moments after we expressed a need or desire. The high point was Prakash's ability to provide a short notice balcony party for leaving Amsterdam. He setup high end canapés, wine(s) of choice and a semi-formal table setting. Later - it all disappeared like we had been alone in our suite. The layout of the Penthouse suites is unique to the Explorer and has been criticized, but we found it comfortable and functional. The walkin closet is sufficient for any cruise lasting up to 16-20 days. The dining venues were all exceptional - including in-suite - and match your mood at the moment. All were equal in quality and service but these subtle points are noted: Compass Rose was an enjoyable option for Breakfast or Dinner. The very competent Matire'de, Alen, and his staff always provided a welcoming atmosphere and excellent service. Alen repositioned himself at lunchtime to the La Veranda and did a equally good job of overseeing the mostly buffet venue. La Veranda was always our choice for lunch as long as we were able to return from an excursion in time. The Pool Grill which is in operation until 4:00 was a suitable option if La Veranda was missed. In addition to the buffet line offerings they also offer sandwiches and burgers to order and small entrees. One small criticism of a venue is that the portions are extra large and difficult to finish unless you limit the anti-pasti and bread, and still, might be too much. Of the specialty restaurants, the best was Prime 7 and least enjoyed was Pacific Rim - mostly because it is Asian inspired rather than authentic Asian cuisine. So, you can expect to be offered similar fare to other restaurants but with an Asian sauce. Example: Korean barbecue Lamb Chops... That didn't workout like someone might have intended. Chartreuse was a true joy - closely paring in satisfaction to Prime 7. The Coffee Connection seemed to always be ready to fill the void if you were peckish or in need of a craft coffee drink. Martina was an artist making Irish Coffees and Russian Chocolate concoctions. The Coffee Connection was also a perfect express breakfast option. We didn't hit all the production and featured performances presented in the Constellation Theatre but those we did attend were very well performed any very enjoyable. An outstanding performance one night was presented by our Cruise Director Andy Heath and his Social Hostess wife Tammy. Both are accomplished singers and were ever present throughout the cruise as the inspiration for enjoying life to its fullest. As I already stated, the services received in all the venues was exemplary and many of the staff went even above and beyond that to ensure that the passengers were very well cared for. Honestly, I can't think of any of the crew that failed in performance and maybe only one that might have needed more polishing. The ship's itinerary was " Port Intensive " with only one 'Sea Day' out of the twelve days aboard. Helsinki Finland was experienced at a leisurely pace, visiting the town market and other venues in the area. The food was interesting - if not challenging. Who knew smelt can be cooked so many ways? Saint Petersburg, which we spent three days/two nights was a treasure trove of history, architecture and culture. The Russian people treated us warmly and we were impressed with their openness and candor. On the second day my wife and I fulfilled a lifelong goal of visiting Moscow. Although this was a Regent Choice excursion and was an additional fee, it was the best 18 hours of my life. Four hours on a high-speed train to Moscow, paired with visits to the Kremlin, Red Square, the Metro Station as well as other venues filled the day with memorable sights, sounds and tastes. Visiting the previous Soviet States of Estonia (Tallinn) and Latvia (Riga) offered further insight to the wonderful people and culture of that region. Copenhagen and Amsterdam offered us beautiful vistas of wonderful architecture and quaint canals. Brussels was equally welcoming and we enjoyed experiencing the brews and concoctions of the country. The last and disembarkation port was Southampton UK which lead us to London for two nights which was a couple of nights too few to see and experience this cosmopolitan city. Saw a bunch, didn't get to experience enough. The 12 night cruise was a pleasure to take and Regent did an outstanding job. Read Less
Sail Date: August 2017
We wanted to try an all inclusive cruise and we loved the port intensive itinerary for our Baltic Sea cruise. We booked a F1 Superior Suite . On past cruises with Oceania and Celebrity we usually book a Concierge Suite or a Penthouse ... Read More
We wanted to try an all inclusive cruise and we loved the port intensive itinerary for our Baltic Sea cruise. We booked a F1 Superior Suite . On past cruises with Oceania and Celebrity we usually book a Concierge Suite or a Penthouse Suite. We were delighted when we entered our suite on the EXPLORER to find that a Superior Suite on Regent is not only equal in size but surpasses Penthouse suites or Concierge Class on other ships. It had a walk in closet, a large bathroom with double sinks, a bathtub and shower. We also had an oversized balcony. The ship itself is beautiful, so tastefully decorated and very comfortable. We tried al the dining options and all were equally excellent. Our room Stewards were courteous, and so helpful. They made sure we had everything we asked for and they even anticipated our needs. If our wine bottle was half empty, they put another bottle i our room and kept our refrigerator stocked with ice and soft drinks each day. We highly recommend the Explorer and Regent.. It was a wonderful experience. We hope to do another cruise in the future. Read Less
4 Helpful Votes
Sail Date: August 2017
What can I say. Everything about this cruise was fantastic. Our F1 cabin was luxurious. The bathroom with a tub and shower and double vanity was wonderful. The large stateroom was great and the king bed was very comfy. The food was ... Read More
What can I say. Everything about this cruise was fantastic. Our F1 cabin was luxurious. The bathroom with a tub and shower and double vanity was wonderful. The large stateroom was great and the king bed was very comfy. The food was exceptional, especially in the specialty restaurants and they have three. We ate in all three and they were all great. We especially liked Chartreuse, the French Restaurant. The premium alcohol was very, very nice. You can get just about any type of drink you want and it is included. We enjoyed the cafe with all of the specialty coffees every day. The crew was great and sailing was very, very smooth. Everyone of the tours that we took was exceptional. The Ballet and the Evening Of The Tsars in St. Petersburg were the best, although there was an extra charge for both of them. If you go on this cruise, you must do both of those. The extra charge is well worth it. We also liked the itinerary very, very much. My wife and I also had great massages on board. And we loved having the unlimited wifi included. We used it all of the time. I cannot say enough about Regent and this cruise. This was our first Regent cruise, but it will not be our last. We will definitely sail with them again soon. Read Less
8 Helpful Votes
Sail Date: August 2017
Bottom line: Incredible cruise but with a few hitches (some Regent related, most not) Boarding Explorer is always a rush for me. To my eye, it’s the most beautiful ship in the Regent fleet. I feel like the transfer and boarding was ... Read More
Bottom line: Incredible cruise but with a few hitches (some Regent related, most not) Boarding Explorer is always a rush for me. To my eye, it’s the most beautiful ship in the Regent fleet. I feel like the transfer and boarding was a bit rushed and just a little crowded. Nothing ‘bad’ really, just seemed a tad less luxury than it could have been. And of course, once we got our key cards we still had to wait a while for the cabins to be ready. No worries – a couple of cocktails and a light snack always fill that time for us. Once we got the all-clear, we went to our cabin and started unpacking. We were in 612 and my in-laws were in 611 (although they’re right above some lifeboat davits, could be noisy in tender ports if they use those particular boats). Great locations on these cabins, just aft of the forward elevators and an easy walk down to Reception, Destination Services, etc. Ship. I'm biased, I know. We've sailed on all four of Regent's current ships and we feel that Explorer is probably their best. The décor tends toward dark (dark woods, heavy furniture) but we like this - it's like being in a club environment. The layout is nice (with a few minor exceptions - aft staircase, access to the infinity pool, etc.) and everything is easily accessible. Cabin. We were in a D Concierge cabin. These cabins are physically the same as the E and F cabins but we chose the Concierge cabin to take advantage of the one night pre-cruise hotel. They also offer some additional amenities (binoculars, cashmere lap blankets, espresso machine, etc.) but we really didn't use those. We usually choose an F2 and those are awesome, too. The D/E/F cabins have an ocean facing bed, huge closet, double sink vanity, and a separate tub and shower with a rainfall head. Nice. Cabin service was fantastic. Dining. Subjective, I know, but I thought the service in Compass Rose was impeccable. I love the new menu and honestly, if you can’t find something you enjoy on board, I don’t think it’s the ship’s fault. Between the four of us, we couldn’t agree on a favorite specialty restaurant. We liked them all, but we all had our favorites. The only places I saw any issues with service were the Pool Bar/Grill (a continuing sore spot, I’m afraid) and to a lesser extent in La Veranda. Even when it wasn’t busy, water would go unfilled, orders would get jumbled, etc. Not often, mind you – but enough to be noticeable. Entertainment. Also subjective. I only attended a few shows, and these were good. Not great, but not terrible. They had some talented singers and dancers, and some who were, well, enthusiastic. Krew Kapers was (as always) my favorite show - front row seats so we could cheer on our favorite crew members! Excursions. Hit and miss. Mostly hits. Most were good, but frankly, sometimes it’s difficult to tell the included excursions from the Regent Choice excursions. Some we were on were great and we said ‘Wow, this is worth every penny’, only to find out it was an included tour, while others were ‘Meh, this is okay’ and then saw that we’d paid extra for it. I’d still rather see Regent limit both the number of passengers on each bus and the number of buses they send to any one location. I know that’s not really feasible with ‘included’ excursions, but sometimes it just cheapens the experience a bit. Disembarkation. Was a little bit of a mess due to a late arrival (medical evac the night before) and rainy weather on arrival. But the luggage porters were very professional and helped most everyone with their luggage with a smile. The end of a cruise is always a bit of a sad time and it can be made worse if disembarkation is a cluster, but this one went as smoothly as could be expected. The general feeling is that this was one of our best cruises ever, which is saying a lot considering how we got off to a bit of a rocky start with the missing luggage and cancelled flights (which Regent was incredible about following up on!) Not sure when our next one will be, but hopefully it will be soon. Read Less
2 Helpful Votes
Sail Date: August 2017
We chose this cruise due to its unique Itinerary. We've had enough of St. Petersburg, which dominates the other Scandinavian cruises. We had never been to Iceland, the Faroe Islands or the Shetland Islands, or most of the other stops ... Read More
We chose this cruise due to its unique Itinerary. We've had enough of St. Petersburg, which dominates the other Scandinavian cruises. We had never been to Iceland, the Faroe Islands or the Shetland Islands, or most of the other stops in Norway, Denmark or Sweden. My wife has never seen Norway. We loved Explorer during our Panama Canal New Year's cruise at the beginning of the year. It sails superbly, even in rough weather. Explorer is one of our three favorite cruise ships, the others being Oceania Riviera and Marina (whence came Explorer's wonderful teaching kitchen, pan-Asian restaurant, and spa layout). Voyager and Mariner would come next on our list. The infinity pool is underutilized; people seem not to realize it's open to everyone. We went through the Panama Canal from there; far better view than from the Observation Lounge one criticism is the infrared "sauna," which isn't close to being hot enough for sauna lovers. Also, running out of aqavit on a Scandinavian cruise is inexcusable! Food and service were excellent. We favor Pacific Rim and Prime 7, but Chartreuse was very popular too, though there is a strong split opinion; we much prefer Jacques on Oceania). Compass Rose is far better than the MDR on Oceania, but try to get a table in the quieter back rooms. One secret is the superb authentic Irish Coffee made in the Cafe. Entertainment as good, especially the British comedian. Smithsonian lecturer was knowledgeable but a very mediocre monotone speaker; Regent needs to find more dynamic speakers. Read Less
1 Helpful Vote
Sail Date: August 2017
Fortunately for us our inclusive pre-cruise hotel in Reykjavik was in a great location in the old town, however talking to many of our fellow passengers it appears we were very lucky and most were in hotels some distance from the city ... Read More
Fortunately for us our inclusive pre-cruise hotel in Reykjavik was in a great location in the old town, however talking to many of our fellow passengers it appears we were very lucky and most were in hotels some distance from the city centre. Taking advantage of our pre-cruise time we took a privately arranged Golden Circle Tour, which despite the so-so weather was an amazing day out giving a great introduction to the history and geology of Iceland. Embarkation was by far the worse we have ever experienced with a huge queue outside on the dock before check-in. Fortunately the weather was ok as that wait would have been horrible in the rain. However, once onboard with a glass of champagne and efficient check-in, the wait was quickly forgotten. This was our second cruise on the Explorer, the first being one of the early cruises post launch in 2016. On that cruise we felt the majority of the cruise staff were very inexperienced with many of the waiting staff making the most basic of mistakes. Fortunately a year on, service is much improved with the majority of bar and restaurant staff being highly competent and even remembering preferred drinks after a couple of evenings. The itinerary was fantastic with 2 other ports in Iceland, then onto Faroe Islands and the Shetlands followed by 3 days experiencing the Norwegian fjords, along with ports of call of Skagen, Oslo and Gothenburg before disembarking in Copenhagen. The choice of excursions at each port ranges from sedentary bus tours to active cycling or hiking tours. They are well organised and usually led by informative and entertaining guides. Group size is limited and we’ve never felt the size to be too large to be able to fully enjoy ourselves. There is an excellent choice of restaurants, all of them of extremely high quality. Our least favourite is the evening Italian restaurant Sette Mari where service can be quite chaotic, with either rushed or desperately slow service. It’s very popular so would be better if this was a reservation only restaurant to avoid the long queues or if the weather doesn’t allow for outside dining consider opening up the whole of the restaurant. At least one of the speciality restaurants is open at lunchtime which makes for a relaxed change from the more usual buffet fare available at the Pool or La Veranda. Read Less
Seven Seas Explorer Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.4
Entertainment 4.0 3.6
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 3.0 4.2
Shore Excursion 4.0 3.7
Enrichment 4.5 3.7
Service 5.0 4.4
Value For Money 3.5 3.7
Rates N/A N/A

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