38 Helpful Votes
Sail Date: May 2016
Embarkation was miserable. The staff behaved like novices. The excursions were poorly handled..and at times chaos. We were taken to Portofino when the garbage was being picked up - smelly noisy and everything closed..Where after 10 ... Read More
Embarkation was miserable. The staff behaved like novices. The excursions were poorly handled..and at times chaos. We were taken to Portofino when the garbage was being picked up - smelly noisy and everything closed..Where after 10 am vehicular traffic is banned and all services are available. I would never go on a Regent Ship nor will anyone I know American Express has been alerted as well and I believe that travel publications should also be aware of their ineptness and being far from a 5 star experience Worse the management at their corporate offices are not capable of anything other than form letters. The only good part was the entertainment and sometimes the food..but you can get that anywhere. They also changed the itinerary before with no reason and on the final stop they were unable to accommodate most passengers on excursions The Cruise Manager..Ante..behaved like a juvenile, sending us candy when we complained. Read Less
668 Helpful Votes
Sail Date: July 2016
The Maiden Voyage of "The most luxurious ship ever built" should be so exiting and I was very exited. I have travelled with Regent many times and have always been more than happy with the ship and the service, after all you just ... Read More
The Maiden Voyage of "The most luxurious ship ever built" should be so exiting and I was very exited. I have travelled with Regent many times and have always been more than happy with the ship and the service, after all you just want to be pampered and spoilt. I am sorry to say I feel neither of these emotions. The ship is gloomy with black marble everywhere plus black woodwork, paint, chairs, I could go on. Lights are dim glass in the windows at the front of the ship is tinted beyond you being able to truly see out of them. They have built some in your face suite that means you are unable to walk around the ship outside making the whole experience very claustrophobic. This is all subjective though, maybe it is just me that hates gloom. What is truly gloomy though is the appalling service in what Regent call their speciality restaurants. We had to wait over an hour for our main course and the whole sorry experience lasted 3 hours. Even if the food had been excellent this long to take over a meal is unacceptable. The food though was mediocre trying to be clever with food and merely ruining good ingredients. Regent should be looking after their first paying guests on this ship instead of pandering to the head honchos from Regent and their suppliers who are on board. They have shown utter contempt for their loyal passengers. Read Less
48 Helpful Votes
Sail Date: July 2016
Had the privilege of enjoying the Seven Seas Explorer on her inaugural sailing from Barcelona to Monte Carlo. Billed as the "Most Luxurious Ship Ever Built," there's no question that this is true. A stunning ship with ... Read More
Had the privilege of enjoying the Seven Seas Explorer on her inaugural sailing from Barcelona to Monte Carlo. Billed as the "Most Luxurious Ship Ever Built," there's no question that this is true. A stunning ship with luxurious, all suite, accommodations and all with ample balcony space. The rooms are gorgeous with every detail thought of. We stayed in a Penthouse Suite and I would match those accommodations to any 5 star land based hotel. Large bathroom space, separate living room space, amazing beds/linens and an over-sized balcony. Butler service included. Food & beverage options are ample and the quality of the food & beverage was outstanding. Not your stereotypical buffet options. Canyon Ranch Spa and beautifully appointed fitness center. Several lounge options and large beautifully appointed theater with nightly entertainment. Some shows better than others. The service on the ship was stellar. Pretty impressive seeing as though it was the first time that this ship has sailed with passengers. Would be hard to go down a level based upon this experience. Read Less
30 Helpful Votes
Sail Date: July 2016
The massive amount of hype surrounding “The most luxurious ship ever built” turned out to be much more than hype. From the moment we walked on the ship we felt the ambiance of true luxury. There was the normal staff greeting with ... Read More
The massive amount of hype surrounding “The most luxurious ship ever built” turned out to be much more than hype. From the moment we walked on the ship we felt the ambiance of true luxury. There was the normal staff greeting with champagne but the surrounding fixtures in this grand atrium made it feel like we were walking into a luxury hotel property in the center of Rome or Paris. We took the ornate spiraling staircase down to grab some lunch in the dining room and had our first “wow” moment. As you stand and look down toward the restaurant, you feel like you are at a grand hall in a museum. The amazing glass fixtures, chandeliers and the artwork all come together beautifully. The blue glass design in the ceiling of the dining room was one of the most photographed places due to the incredible ambiance it gives to the room. Everyone seems to get so hyped up about the specialty restaurants on Regent but we found ourselves back in the main dining room more than the specialty restaurants due to the array of choices that were offered at every meal. Once we finished lunch we toured the ship. Every turn brought a new impression of art and elegance. The spa and workout facility are just one of the differences when you have a ship with this type of space to guest ratio. The entrance is a curved marble hallway that truly feels like a spa entrance at a resort versus a ship. There is a sitting area and what seemed like a full size hair salon with glass windows looking out to the art in the hallway. Once you passed the check-in desk there is another winding staircase that takes you up to the gym which is huge and has the latest and greatest in exercise equipment. In the spa itself you’ll find steam rooms, steam showers with multi spraying nozzles, aromatherapy showers where you pick your scent from a button on the wall, cold rooms with snow and more! The beauty of all of these options is that you don’t have to buy a spa treatment to use any of this as it is included at no additional fee. If you do get a spa treatment the gratuities are included in the price so what you see in the myriad of choices is what you pay. The spa staff members are all experienced from other Canyon Ranch facilities and were fabulous. Each specialty restaurant made us feel like we were dining at a top notch New York or Los Angeles restaurant. They each had their own look and feel but the Pacific Rim is really off the charts. You walk into a lobby that is centered with an authentic Tibetan prayer wheel that is so large that the ship had to be built with extra reinforcements as they only wanted to use the real thing. It’s hard to explain but it is massive and makes such a statement. You then proceed down layered steps that create such a dramatic entrance it is hard not to think you are somewhere special. With all of the specialty restaurants, the food was off the charts and the servers did a great job getting to know you for the next time they saw you onboard. We connected with Pierre who would reach out to us and remember little things that made our dining even more enjoyable. The entertainment in the evenings was nice especially with so many options. There was the showroom that had different themes each night plus two lounges with live music for select tastes along with a DJ in the observation lounge. We always found something to enjoy after dinner. The casino was full each night also. There are two pools, an infinity pool off the back of the ship by the spa (open to all guests,) and the main pool with two levels of seating. There are all types of cozy pool chairs, beds and cocoons with room for everyone. There is a culinary kitchen where you take cooking classes. This was a highlight as the chef gives out so many great tips while you are learning to cook three or four items. If you enjoy cooking, try this out but take notes! She gives so many random tips for daily cooking you just can’t remember all of them. The cooking classes do come with a fee but it is well worth it. In some ports you can even shop with the chef then come back and do the cooking. The top of the ship has a nice putting green, a tennis court, shuffleboard and an actual bocce court! The cabin that we had was amazing with a wonderful butler. There are many cabins that have the bed situated where you are both looking out to sea. It’s a great layout and the concierge cabins have a really nice size balcony with a lounge chair. The closets are huge and there is so much storage room in the cabins that you can tell they were well thought out. I can’t imagine there is a “bad” cabin anywhere on this ship. We’ve cruised on Silversea and Crystal in the past 18 months so we understand what we should expect in a luxury product and this made the mark. We can’t wait to go back. Read Less
22 Helpful Votes
Sail Date: July 2016
Amazing Ship and Fantastic Crew!! Wow! I was lucky enough to sail on the new Explorer for its Christening. I was skeptical when the Explorer was being labeled as the most luxurious ship on the water. Well, I must happily confess ... Read More
Amazing Ship and Fantastic Crew!! Wow! I was lucky enough to sail on the new Explorer for its Christening. I was skeptical when the Explorer was being labeled as the most luxurious ship on the water. Well, I must happily confess that it lived up to its label!! There was so many things on this ship that make it amazing------everything from the food and multiple dining options, the bars, the spa (OMG!) the pool, cigar lounge, cabin stewart and other staff, and so on. Probably the only thing that was fractionally borderline, would be the nightly entertainment-----not the best, but not the worst I've ever seen either. The service was impeccable-----at all times; in all areas. It's rare that I extol praise this high as I am very, very picky. However, in this instance I can easily state and share that this was the most wonderful vacation EVER, and it all due the Regent!!! Read Less
311 Helpful Votes
Sail Date: July 2016
Whilst the ship is impressive, to call this a Maiden Voyage was rather a misnomer. There was nothing "special" about the cruise - no "wow" factor, no special event (not even one formal night) and the new ... Read More
Whilst the ship is impressive, to call this a Maiden Voyage was rather a misnomer. There was nothing "special" about the cruise - no "wow" factor, no special event (not even one formal night) and the new entertainment from 'in house' Norwegian Holdings was second rate compared to what we had experience on many previous Regent cruise. I felt that I had been duped into taking a cruise that I would not otherwise have chosen. The one saving grace on the cruise was the energy, enthusiasm and entertainment provided by the Cruise Director, Ray Solaire. Layout of the ship is impressive with a lot more space in the restaurants, lounges and public/open areas but the ship does have two major drawbacks - (1) the sight lines in the theatre, particularly from the balcony are poor and there is a real safety hazard in the aisles (2) There is no outside forward observation area from which to take photographs or view the sail-ins. The staff, many of whom we had met before, were very helpful and efficient. Overall, the restaurants were a great improvement with much more space available and some nice touches - I particularly liked the viewable cooking area in Sette Mare. Also, the new menu in Compass Rose leaves one not needing to eat in the speciality restaurants as the choice is so great. Read Less
275 Helpful Votes
Sail Date: July 2016
We chose this much lauded inaugural cruise on REGENT'S EXPLORER I want to start this review by saying something nice (it goes downhill from here). Whoever designed the ship & did the interior design did a fabulous job. ... Read More
We chose this much lauded inaugural cruise on REGENT'S EXPLORER I want to start this review by saying something nice (it goes downhill from here). Whoever designed the ship & did the interior design did a fabulous job. It's lovely! End of good news. We paid an outrageous sum of money to be on the inaugural voyage because we read that this was going to be an amazing experience. It was - for all the wrong reasons. The "executive" staff had an "attitude" - notably at the guest services desk. They were borderline obnoxious especially one man who questioned my "motive" for settling the bill a day early. "Don't you expect to be spending more money?". Huh? Another very unpleasant person is an Italian gal who works in the Pacific Rim restaurant. Woah - she was so nasty we found ourselves walking out of our way to avoid her! All this for top dollar! We were on the 8th floor - aft. There was a constant smell in the hallways of food wafting from somewhere. I actually had to hold my breath, as I walked down the hall, because it was nauseating! The food was good in most of the restaurants but never really hot, just lukewarm. The exception being "Compass Rose" which we thought was bad - mushy vegetables & lukewarm fish. Not to mention the snot nose maître d' who asked our cabin #'s - we were 3rd tier from the top & then tried to seat us right next to the door where the waiters were bringing in the food. Not sure if the kitchen was behind those doors. Clearly a hierarchal system in play. I mentioned this to the G.M. who just about shrugged his shoulders - never heard back from him after this. On top of everything else - and keep in mind the prices were exorbitant! - Regent didn't provide top notch entertainment. The same lovely, but underpaid, Filipino 3 person ensemble - was everywhere. Not to mention the cruise director who sang, danced & read the announcements. We were on Seabourn's "Quest" inauguration cruise & it was a class act. Never again will we cruise on Regent which is owned by Norwegian cruise lines. They claim its a notch above but its not! The prices are but you might as well be on Celebrity or Princess! Save your money! Clearly, all the money was put into the décor. Oh, and the captain barely had time for the guests. We ran into him several times & got a slight nod! He was more interested in following his family around who were onboard. Have to thank him, though, since we arrived safely. Want to shout out to several workers who did a great job - Georgio, Spyder, Katerina & Alex. Read Less
246 Helpful Votes
Sail Date: July 2016
I spoke to many fellow passengers both during and after the cruise and apart from the usual litany of petty complaints and genuine grievances there was a common theme of which Regent had better take urgent note. We were told this maiden ... Read More
I spoke to many fellow passengers both during and after the cruise and apart from the usual litany of petty complaints and genuine grievances there was a common theme of which Regent had better take urgent note. We were told this maiden voyage of "the most luxurious ship in the world" would be truly special and memorable and worth every cent of the considerable price we paid for the privilege of being there. It was neither. It was just another cruise, albeit on a brand new ship (with many ongoing "issues"). In fact the ship was/is nowhere near finished and Regent put little or no thought or effort into making the maiden voyage special or memorable and we are very disappointed and angry at Regents apparent indifference because Lord knows they were made well aware of its loyal and longstanding customers' unhappiness in the mid cruise questionnaire and discussions with the hotel manager and others. This was our 7th Regent cruise and probably our last. Liked: - spacious cabins with plenty of storage and the comfortable bed facing the window/view. - quality bed linen but it's new so time will tell. Skimpy towels. - ample shaded outdoor seating in spacious public areas. - the food was fine for us (we aren't foodies and don't cruise to eat). - very smooth ride, albeit in always calm seas. - great coffee in the cafe. - excellent spa/gym facilities although the private treatment rooms are cramped and claustrophobic with no natural light. - walking track(s) on deck 12. Disliked: - tacky Vegas decor with some cheap carpets already showing signs of damage/wear and tear. Clashing colour schemes and gloomy artwork (subjective I know). - strong cooking smells in aft corridors. - poor entertainment with not one "headline" act and boring speakers. Terry Waite?! - friendly cruise director Ray Solaire is a Regent institution and is very visible among the guests but his puppet/ventriloquist act is now well past its sell by date. - in suite TV shows/movies/lectures ran on a very limited loop with no updates after the first few days. - terrible theatre design/decor with obstructed sight lines and dangerous aisle steps. - surly guest services staff with attitude (pretty standard on a cruise ship) - inexperienced wait staff lacking supervision/direction, eg, wrong wines poured or no drinks offered at all, especially on the pool deck. - lukewarm food served on cold plates. - a general sense of chaos and poor morale behind, and sometimes in front of, the scenes. - rude, unfriendly, unhappy passengers. - invisible officers except captain playing happy families with his wife and kids. - not one gala or formal night. - it just wasn't the "special" one-off cruise of a lifetime we were promised and paid handsomely for. - the maiden voyage souvenir certificate/badge we were given was actually created to commemorate the previous so-called christening voyage when the Regent CEO and his mostly comped VIP buddies went for a spin in his new ship. Either a careless oversight or Regent didn't think we'd notice? Overall? 6/10 Read Less
32 Helpful Votes
Sail Date: July 2016
We have been loyal Regent cruisers for more than ten years and were very excited when reading about the new Regent Explorer. The ship is, indeed, spectacular. The design is unique and elegant in all regards. Fabulous wide, winding ... Read More
We have been loyal Regent cruisers for more than ten years and were very excited when reading about the new Regent Explorer. The ship is, indeed, spectacular. The design is unique and elegant in all regards. Fabulous wide, winding staircases allow for open views of numerous public areas. We found the staff overall to be up to the normal Regent standards. I am always amazed when a server in a restaurant venue remembers our names after serving us at an earlier meal. How do they do that? A noticeable exception, however, was the Reception Desk. One staff member in particular, a tall dark-haired man, was openly rude on two separate occasions. Neither he nor the woman at the desk at the time attempted to solve my query. I had never experienced this sort of treatment on a Regent cruise before, and it does leave me worrying about the training and hiring practices of those in charge of this new ship, perhaps affected by Norwegian policies now in place? Our cabin, an F2, was lovely and spacious. The bed and the bedding were sumptuous and super comfortable. We were a bit disappointed, however, that the only seating in the cabin was on the small sofa that faced a desk and bar area. On other Regent cruises we had an upholstered chair in addition to the sofa, which made seating options more comfortable. A small point, and one that is certainly open to personal tastes, I for one prefer a lighter tone in the cabin decor. While the dark blue was striking, it can be a bit gloomy, especially on grey days. The closet was amazing! So many drawers and huge areas for hanging clothes. This closet would surely accommodate anyone on even a World Cruise! The bathroom also was spacious with room to accommodate all one's needs. The entertainment was excellent. The classical guitarist Vincenzo was terrific. Even better was the pianist, Panas Karan. He was amazing. We bought CDs from both so that we can continue enjoying their talents here at home. The other shows were pretty normal Regent fare. Lectures as usual were well presented and informative. Food at all the restaurants was good. We had a bad experience at Prime 7 on our second night at sea, but the manager sent an apology and we had a very pleasant meal there later on the voyage. Chartreuse is a very nice addition to the Regent restaurants. We had several wonderful meals there. And Compass Rose was its normal excellent self. I did get a bit off with La Veranda, but that may just be my personal taste as there was no particular event or food that sticks in my mind. The fine art pieces that were found throughout the ship were interesting, but some I question. They were very dark in mood and some even with disturbing elements, not the sort of thoughts I really want to entertain while sailing on such a ship in some of the most beautiful sites in the world. I'll consider the travails of life at home, if I must. I must admit, however, that we did expect some sort of special events and/or activities that would be associated with the Maiden Voyage of a new ship. This was a noticeable omission, and I wonder why some celebration or something wasn't offered. Otherwise, the Maiden Voyage was just like any other voyage except with new ship and staff hiccups. Overall, Regent once again provided us with a wonderful vacation and I believe that the Explorer will be a worthwhile addition to Regent Seven Seas. Read Less
22 Helpful Votes
Sail Date: July 2016
We chose this cruise for it's unique Maiden Voyage and our 15th on Regent/ Raddison. Additionally, the itinerary was superb as we visited 8 ports not visited on any other cruise we completed. Additionally, this is the 2ne Regent ... Read More
We chose this cruise for it's unique Maiden Voyage and our 15th on Regent/ Raddison. Additionally, the itinerary was superb as we visited 8 ports not visited on any other cruise we completed. Additionally, this is the 2ne Regent cruise we started in Monte Carlo and ended with a sail into Venice The ship is exquisite inside and out with very modern and deluxe common areas, bars, and spaciousness. Theater seating was excellent though no drink holders! The absence of a photo lab and photographers was welcomed! One area that was disappointing was the lack of a full promenade walking area. Seems lacking in all new liners. Dining was a pleasure as with just 750 guests we were never crowed or had to wait for a table share to open. The specialty restaurants were outstanding in every aspect from the greeting to the after dinner cordials. For room service we received a 5 minute "warning" that our order was on it's way. I want to add that is was great never to see a Food Service cart in the hallway or even the room steward's cleaning carts! Obviously, we enjoyed it enough to book another trip while on board! Read Less
55 Helpful Votes
Sail Date: August 2016
I write this review to express our deepest disappointment in what my husband & I anticipated being the experience of a lifetime with Regent. My husband and I saved for this excursion and booked this specific trip for our Honeymoon, ... Read More
I write this review to express our deepest disappointment in what my husband & I anticipated being the experience of a lifetime with Regent. My husband and I saved for this excursion and booked this specific trip for our Honeymoon, hopeful it would deliver memories that would last forever. While we were correct that the Regent Seven Seas Explorer delivered memories, unfortunately they were the kind you would rather soon forget. On its face there is absolutely no argument that the ship itself is beautiful, both inside and out, and is overall very impressive. There is also no doubt that Norwegian Cruise Line Holdings believes that building a fancy ship, without more, somehow translates to an excellent experience. In fact, to quote its president and chief executive officer, Frank Del Rio, the "Seven Seas Explorer is not only the world’s most luxurious ship-she sets a new benchmark for luxury vacations and lays the foundation from which Regent Seven Seas Cruises will continue to build." The reality, however, is that luxury is measured by the individual guests, and if you are going to make the bold statement that Mr. Del Rio did you simply cannot miss the mark on anything offered. Unfortunately, the Explorer fell well short of the lofty expectations placed upon her. As a starter, there was nothing “special” about the cruise; no “wow” factor, no special event (not even one formal night) and the new entertainment from ‘in house’ Norwegian Holdings was second-rate compared to what we had previously experienced from Regent on our last sailing. That is, when the entertainment actually entertained and did not shut down at early hours regardless of whether guests were present and in complete disregard for their advertised times. In addition, our impressions were not unique. We spoke with many fellow passengers both during and after the cruise and apart from the usual litany of petty complaints and genuine grievances there was a common theme of which Regent had better take urgent note. The message was simple: we were treated like no one could care whether we were on the ship or not. It was almost as if Regent / Norwegian behaved as though they were paying us to be aboard. We chose "the most luxurious ship in the world" for our Honeymoon, believing it would be truly special and memorable and worth every cent of the considerable price we paid for the privilege of being there. It was neither. It was just another cruise, albeit on a brand new ship (with many ongoing and unacceptable “issues”). In fact, the ship was/is nowhere near finished and Regent put little or no thought or effort into making our trip memorable and we are very disappointed at Regent’s apparent indifference as it was made well aware of its loyal and longstanding customers' unhappiness in the mid-cruise questionnaire and discussions with the hotel manager and others. The “executive” staff presented with a level of indifference akin to a fast food restaurant. The attitude most notably present at the guest services desk was borderline obnoxious. We were made to feel insignificant with any inquiry or request. The inexperienced wait staff lacked supervision/direction. For example, on the first night aboard we waited well over 45 minutes to order a cigar and specialty whiskey in the Connoisseurs Club. A general sense of chaos and poor morale behind, and sometimes in front of, the scenes. For example, we were delayed 2 hours getting off the boat in Amalfi due to crew inexperience in setting an anchor and not being able to operate boat tenders; and the luggage conveyor belt at port in Civitavecchia was broken delaying passenger departure by 1.5 hours. The boat ran aground and was stuck on a shoal leaving Corfu. The most alarming part of this situation is that the Captain then lied to the entire boat that they were performing exercises based on the fact that the Explorer was a new boat. Interesting considering after my husband and I felt the impact then went aft to the Canyon Ranch pool (along with other passengers), watching in disbelief the amount of shoal-wash surface as the boat was motioned to and fro continuously by the Captain, with the bow thrusters, until we were dislodged. In suite TV shows / itineraries / movies/ lectures ran on a very limited loop with no updates after the first few days. The shower did not work in our suite for the first 24 hours – always a nice treat when you have been traveling and cannot shower. The safe was not operational. No laundry bags or hair dryer located in our suite. Our beds were not connected -- even though Regent was notified by our travel agent that we were celebrating our Honeymoon, no one bothered to check to see if the beds were in fact connected. My husband is 6’3” tall and 210 pounds; on our first morning waking up he had the pleasure of actually being stuck between the two beds almost on the floor. The balcony door rattled non-stop. We had to jam a towel in the groves to prevent the noise. Our cabin was located inside the entrance to the gym on deck 6. It is not accurately depicted in the online deck plan for the ship. Regent did not provide top notch entertainment. The same lovely, but underpaid, ensemble Nature’s Rhythm was everywhere. Nightlife past 10 pm did not exist. In fact, one evening the piano player finished early, without reason, and then handed us his ipad and told us to enjoy. World class entertainment indeed! The Hospital was still under construction. One afternoon, while in need of urgent care, we found that the Hospital was NOT even completed and one could not enter due to construction workers assembling the facility. I was forced to lie on the foyer floor, suffering from food poisoning whilst waiting for ships doctor. Once the medical staff did arrive, the treatment at the hospital was another adventure. The doctor refused to give an IV, citing that I was not dehydrated. Yet, when we left the facility he provided us with nearly twenty (20) packs of powdered Gatorade and instructed me to drink as much as possible because I was severely dehydrated! Further, I was then quarantined to our state room for the next 24 hours. Just not acceptable. We were was forced to miss the one port we was dearly looking forward to visiting in Croatia. Coupled with the fact that we had no internet in our room and limited television, what were we to do! The real kicker is this – my husband was the only person I had interacted with after I became ill. I, however, was he quarantined. I am baffled by Regent's rationale. I was locked in my room for fear that I might spread something to other passengers while my husband was left free to roam and leave the boat and spread whatever they presumed existed. Again, unacceptable. The Internet access was the worst we have experienced anywhere in the world. The sign-in procedure is archaic and needlessly complex. The long lines waiting for the Internet Manager were a good illustration of the problem. He was surly and claimed there should be "three of him" on board. Once in line, the connection is dropped frequently necessitating one to go through the entire procedure again. For several days of the ten day cruise there was no internet service or phone service available at all -- and we were never far from land. We incurred data roaming charges in excess of $200 and were assured we would be reimbursed by on board guest services (Which never happened). Most importantly, because the internet was basically inoperable on the ship (and certainly in our room – please check with the fact that they are putting in another router near Canyon Ranch because our suite had zero connectivity), we were forced to go ashore everyday with our laptops so that we could take care of necessary obligations. This was not how we intended to spend our time. In addition, Regent quotes in all their publications "Free Unlimited Wifi", not per person. Beware, only one device per suite was allowed to attempt to login in at any given time. This was not advertised and it is apparent that Regent grossly misrepresented the internet capabilities and options aboard this vessel. However exciting the declaration may be, when you call a ship “the most luxurious ship in the world” you set the bar impossibly high. But remember, Regent set the bar there, Regent built the expectations, not the guests. Luxury should touch every aspect of a travel experience — if everything goes right, and you have a perfect day starting with, say, freshly squeezed orange juice and a gorgeously stiff cappuccino at breakfast on the sun-dappled terrace (as we did), then you have only just delivered on your promise. However, when you serve sun baked coleslaw causing food poisoning, and then don’t have the facilities to treat the passenger, then place them in quarantine in a stateroom with no WiFi, no shower, etc., you have missed the bar by a long shot. I cannot emphasize enough how much we feel Regent took from us, and took it with smug indifference. Regent stole time, time we can never get back. Time we were locked in our state room, time away from the places we wanted to see and experience, time dealt dealing with issues caused by Regent's lack of preparation, time not spent enjoying one another as we wanted. With our families and careers, the likelihood of being able to take a trip like this may never come again. We are not in the twilight of our lives like the majority of your guests; we intended to be Regent's next generation of loyal travelers. Regrettably, that will not be the case. I would like to finish by sharing a story that we believe sums up our Regent Explorer experience. After debarking we traveled to Rome to spend the evening. While waiting for our hotel room to be ready at a tiny unmarked boutique hotel, we sat outside in their garden enjoying a cup of coffee. An elderly couple sat near us doing the same. When they finished they walked by us and asked us if we just got off the Explorer. We could not believe it, what were the chances! When we responded yes, they then inquired about our experience and we did the same. They told us that they had sailed with Regent more times than they could count and that hands down it was the worst, most disappointing trip they had ever imagined. As they recounted the problems and experience they had, my husband and I just looked at each other and said, “well, it wasn’t just us.” Read Less
71 Helpful Votes
Sail Date: August 2016
We had traveled Regent in the past and loved the cruises. The Regent Explorer is a pretty ship, but the crew was not properly trained prior to sailing with real passengers. The tours were mediocre because the guides did not use the ... Read More
We had traveled Regent in the past and loved the cruises. The Regent Explorer is a pretty ship, but the crew was not properly trained prior to sailing with real passengers. The tours were mediocre because the guides did not use the headset system that so many other lines use. The main dining room was not open for breakfast until tours were out. You could not eat there if you had a tour. The service in the dining room was mediocre but improved. The Steak house was OUTSTANDING, but the French was bad. The unreserved Italian was great if you could get a table. Cooking school was great. One massage therapist was great, one terrible. Cruise Director was a joke, entertainment was fair. Wrote there customer service a month ago. Got no response. Wrote again and was told my letter would be reviewed in order it was received. Regent is not Regent anymore. Many of the staff came from the lesser Oceana ships. The level of service has dropped. When a Broadway show is in previews the price is less. If Explorer were a Broadway show in previews it would close. Read Less
9 Helpful Votes
Sail Date: August 2016
Boarding on the new Explorer in Rome 13 Aug. and from the first moment it was all just a big Wow. When making our first tour around the ship we have find it all top luxury and beautiful design everywhere, a fine combination of colours ... Read More
Boarding on the new Explorer in Rome 13 Aug. and from the first moment it was all just a big Wow. When making our first tour around the ship we have find it all top luxury and beautiful design everywhere, a fine combination of colours accessories – soft lights - Art and modern decoration. Announced as the "Most Luxurious Ship Ever Built," there's no doubt about this. All public areas, lounges and bars are very spacious now compared to the Mariner or Voyager, even the restaurants are much bigger than on the Mariner, example the Prime 7 is 2 times bigger and ends up at the back of the ship, the same size for the new Chartreuse restaurant, both are on deck 10 with big windows. There is no longer a terrace or Horizon lounge at the back but a Meridian lounge on deck 5 across the cafeteria. Many different kind of cabins in size and lay out , also much more bigger suites. Our cabin was on deck 9 at the back between the Master corner suites, this was a little mistake since this is a very small and long cabin that is announced as a “ deluxe suite “ like at the other ships but it’s a lot smaller , a smaller bed , the panel at the terrace cuts the ocean view off when sitting or view from inside , it was not what we expected as a “deluxe” on the Mariner. We have booked this cruise right away at the first announcement with priority for Platinum members and we could only choose between a few cabins available, finally it was very strange to see that there are so many employees from Intl. travel agents on board for half segment and the from the start in Monaco instead of more long time regent customers . The whole staff was very helpful and even sometimes even more than just friendly. On board: Captain Stan , Ray Solaire - Frank Galzy - Katja Bross , Gudrun Werner and a lot of other experienced crew we know from the other Regent ships. Food and service was excellent in every restaurant, the new Asian type Pacific Rim restaurant was a great new experience, we love it. Service & food in all the restaurants was outstanding and never had to wait long for meals , the contrary , sometimes a bit too fast for us. The SPA is just one of a kind even not talking about the GYM. All offices are open desk type located together on deck 5 , include the Spa and the theatre it’s all very convenient. Final conclusion is , they have learned a lot from their other ships and feedback from clients to make now just the best ship. Someone on this forum was saying that the carpets are already weird out but that is not truth , we thought at first the same but the carpet is designed that way , it’s an overflow from the rose colour towards the side that gives that “ old look “ Any negative points , yes a few like on every new ship. Some problems with our balcony and safe box door but it has been always fixed right away and always a bit later a call from the reception to double check if the job was solved . At the Aft elevators on deck 5 there is not enough room for wheel chairs to move around due to the stairs & handrails close by. Many dead corners in the Constellation theatre , mainly when at the balcony , the stairs on the theatre lower level are dangerous and need more light or again a slope . The outside part in the theatre was always freezing cold, at one time we really had to leave the show for it . Senior staff told us that the ship will be in the dry-dock before heading to the US in order to fix a lot of mistakes made by the builders since experienced staff had no saying in it beforehand , sure they have a priority list ready. The Broadway type entertainment was not to level par, too much “ cold “cabaret dancing and nothing outstanding, the show and the singing from our Cruise director Ray was as always very good. Read Less
5 Helpful Votes
Sail Date: August 2016
Absolutely fabulous. The new ship is beautiful. Our F2 Superior suite was beautiful. The bed was comfy, the bathroom huge with tub and shower, big walk-in closet, and more storage than we could use. The staff was great and it was great ... Read More
Absolutely fabulous. The new ship is beautiful. Our F2 Superior suite was beautiful. The bed was comfy, the bathroom huge with tub and shower, big walk-in closet, and more storage than we could use. The staff was great and it was great to see some familiar staff from previous Regent Cruises. The new Pacific Rim restaurant was superb and we ate there several time and ordered almost the same meal each time (Crispy soft shell crab appetizer, Miso Cod and Lobster main courses). Prime 7's cuisine and service was great, as usual, but the decor is more open and attractive than on the other Regent ships. Chartreuse and Seti Mare were great as well. The large outdoor eating area of La Veranda was larger had many more tables than the other Regent ships. The decor of the Compass Rose main restaurant was refreshingly bright and open and the menu was great with changes daily. Service in all were superior. The outdoor bar by the pool is nice. The entertainment was good but we did miss the Jean Ann Ryan productions. Most of the excursions were great. The transition excursion in Barcelona was a disappointment, however. Can't wait for my next cruise on the Regent Explorer. Read Less
82 Helpful Votes
Sail Date: August 2016
Booked this cruise to celebrate a milestone birthday and because of the hype of the new Explorer. Reading the other reviews, I must say I found the same things lacking. By the fourth sail of the Explorer I thought many of the kinks would ... Read More
Booked this cruise to celebrate a milestone birthday and because of the hype of the new Explorer. Reading the other reviews, I must say I found the same things lacking. By the fourth sail of the Explorer I thought many of the kinks would be fixed. The service levels were just not as crisp as previous experience with Regent. The entertainment was mediocre at best. The excursions were okay, but again, the tour guides not as good as previous experience with Regent. We found the food very good, however the service in trying to get wine was terrible compared to previously being greeted with the wine selections for the evening. The suite was lovely but on the last day at sea the service disappeared. The trash wasn't emptied. The fruit was removed from the bowl ( really, they couldn't wait 12 hours?) The bed was turned down for the evening by 11AM. room service the morning of departure was rushed and no 5 minute notice that morning. I also found service more attentive when my husband was with me than when I was by myself. Especially at the coffee lounge on 5). It became a comedy of errors one afternoon trying to get a grilled chicken sandwich at the pool grille that finally arrived after a 40 minute wait . the carpet is already showing wear, especially the beige stairs in the main staircase and the pink carpets. One of the large pictures on deck five had a substantial hole during the cruise. Also, the smells in certain hallways, I will also agree with previous reviews, could be nauseating. the dark wood is also showing numerous scuff marks and wear. The baseboards and corners are already gathering dust. I agree with a previous review hats off to Spyder, Giorgio, and I will add Elena and Agus. Read Less
Sail Date: August 2016
We have cruised at least 6 times on the Explorer. It is a beautiful ship with wonderful service and great food. The staff is very friendly and helpful. The complimentary wine selections were very good. The five restaurants offer a ... Read More
We have cruised at least 6 times on the Explorer. It is a beautiful ship with wonderful service and great food. The staff is very friendly and helpful. The complimentary wine selections were very good. The five restaurants offer a great variety of dinning for diner. The main dining room, Compass Rose, is very attractive and offers a great variety of dinning options. One half of the menu remains the same with many selections and the other half changes daily. On our first Explorer cruise in August 2016, the ship had only been launched a few weeks and there were a few wrinkles with service in Compass Rose. However, after a few nights these problems seemed to have been resolved. Setti Mari is the Italian restaurant on deck 11 aft. Weather permitting, it is a great place to dine outside. the other three restaurants, Prime Seven, Chartreuse, and Pacific Rim (our favorite) require reservations but there are no additional charges. A night in each may be reserved several weeks prior to embarkation. After boarding, additional reservations may be made. The public areas are very nice. We never felt crowded. The pool was spacious with ample deck chairs and lounges. The pool grill is a nice place for lunch. A lunch buffet is also served in La Veranda (deck 11 aft) and a full service lunch is available in Compass Rose and one of the specialty restaurants. Read Less
12 Helpful Votes
Sail Date: August 2016
This is the first time we have cruised on a ship bigger than 450 passengers – previously having sailed on the chic Club Med 2 (twice) and Regent’s Navigator (3 times). So we were apprehensive about upscaling but the draw of cruising on ... Read More
This is the first time we have cruised on a ship bigger than 450 passengers – previously having sailed on the chic Club Med 2 (twice) and Regent’s Navigator (3 times). So we were apprehensive about upscaling but the draw of cruising on ‘the most luxurious ship ever built’ was too tempting to avoid. Is it the most luxurious? – we have not enough cruising experience to really say but Explorer is stylish, spacious, if a little ostentatious in places. Our suite (Penthouse 820) was beautiful with superb décor and an amazing wet room – the colour scheme and furnishings were lovely and the balcony was enormous. Even though this was Explorer’s 4th cruise since its inauguration some ‘snags’ still were not ironed out in our suite and, ship wide, we thought some fittings were a little flimsy and lightweight. However, it is a beautiful ship and we never felt crowded or rushed at any time. There was ample space on the sun decks for all those seeking sun or shade, though bar service to the upper pool deck was slow at times – except for Edwin, who was ever present and engaging. As always, the staff make the ship and several staff we knew from our Navigator cruises were on board and, as ever, so welcoming. They reported that expectations of staff were even higher on Explorer but our experience was that the service was similar to that we had come to expect on the Navigator. Luxury comes in many forms – not just the fabric of the ship and, at times, we felt that some staff were lauding the fact that they were on ‘the most luxurious ship ever built’ and serving the passengers was a bit beneath them. This was particular so with staff at the Reception desk who, at times, were discourteous and unhelpful – we highlighted this on the mid cruise review and received a telephone call saying that this would be addressed and was work in progress. On a 6* ship this should never be ‘work in progress’. (NB a previous Cruise Critic review raised concerns over the Reception staff.) Our favourite restaurants were the Compass Rose and Prime 7. We loved the décor in Compass Rose and the service was always very attentive, especially from Melbourne, Marvin, Vaughan and Kas. The pan-fried fois gras was phenomenal. Prime 7 is much brighter than on Navigator and the service was more slick and attentive. Oxana is the star – both in Prime 7 and around the ship. The petit fours were delicious. The speciality French restaurant, La Charteuse, did not really live up to expectations – we live in France, so booked our combined wedding anniversary/birthday celebration for La Chartreuse but on our arrival the Maitre d’ had forgotten the event and had not listened to our personal request regarding a table for 2 – even though we personally discussed this with him two days before. There was no ‘mise en bouche’ – in a 6* French restaurant!? and the various courses we tried were mediocre. The vivacious Rovie made our two visits to La Chartreuse particularly memorable – she was so engaging and hard working. The Asian/Fusion restaurant, Pacific Rim’, was our least favourite – it was rather dark and the food was uninspiring. That said, we have not tried a lot of Asian Fusion cuisine and other passengers reported that the food was very good overall. La Verandah is superb – the breakfast and lunch buffets are always interesting, colourful and contemporary. Eating out on the rear deck, either at sea or in port, was always a joy. Staff such as Olexsandra, Carol, Marylene and Marco were so welcoming and engaging. La Verandah converts in the evening to the Italian restaurant, Sette Mari, but we never ate here throughout the cruise. We rarely missed the evening entertainment and the main dance group led by Amanda and Robin were excellent with their best show being the 60’s Tribute. Guest singer, Phil Browne, was simply outstanding bringing his tremendous experience and repertoire from the West End. As was Andrew Scrimshire – a talented cellist. Our favourite entertainment, however, was the Nature’s Rythmn Trio, who played in various bars/lounges throughout the cruise – they were so entertaining, versatile and talented. Their repertoire was phenomenal. The Cruise Director, Ray Solaire, in our view, was passed his best and we thought his various performances of comedy, singing and ventriloquism were cheesy, outdated and predictable. The captain, known as Captain Stan, was excellent and always kept passengers informed of the ship’s progress in relation to the excellent cruise itinerary and weather. On a one to one basis, he was so engaging and ready to converse. This cannot be said for some members of his senior team, who rarely engaged with passengers and toured the ship with almost a scowl. Michala, in the boutique, was lovely and really showed interest in our cruise experience as well as promoting the products on sale. Overall, we really enjoyed our cruise and, even at some rough moments in the Atlantic, the cruise on Explorer was always comfortable and smooth. We are really looking forward to our next cruise on Explorer in the Eastern Caribbean in late Feb 2017. We are great fans of the Regent Seven Seas brand and the ‘all inclusive’ package lives up to its name unequivocally. Read Less
81 Helpful Votes
Sail Date: August 2016
We chose this cruise because we are Regent fans, wanted to try the new ship, and were interested in the itinerary. We loved the new design of our cabin. The closet was a more workable shape, the bathroom huge, the drawer space beyond ... Read More
We chose this cruise because we are Regent fans, wanted to try the new ship, and were interested in the itinerary. We loved the new design of our cabin. The closet was a more workable shape, the bathroom huge, the drawer space beyond adequate, and the bed facing the sea delightful. The redistribution of restaurant space between the venues was a welcome change as was the variety of venues offering lunch. Our disappointments, however, have made us question future cruising with Regent. In fact, this is the first time we have not reserved a future cruise (or option) while onboard. The staffing level seems greatly reduced. The bars were crowded before dinner yet there were only one or two servers available. As the waits exceeded twenty minutes before anyone appeared, people crowded the bar to place their own orders. This added stress to the already overburdened bartenders. The wait for waiters in Compass Rose, for tables to be cleared in La Veranda, and for a wine steward to appear in either venue, was equally long. Finally, the Internet access was the worst we have experienced anywhere in the world. The sign-in procedure is archaic and needlessly complex. The long lines waiting for the Internet helper were a good illustration of the problem. He was surly and claimed there should be "three of him" on board. Once on line, the connection is dropped frequently necessitating one to go through the entire procedure again. For several days of the ten day cruise there was no internet service or phone service available at all - and we were never far from land. We have often sailed with Regent for more than thirty days at a time, have advanced status with them, and are very worried that these problems are indicative of a lack of emphasis on customer service with the new management team. Read Less
15 Helpful Votes
Sail Date: September 2016
My wife and I recently returned from a 10 day Mediterranean cruise on the brand new Regent Explorer. This was our second Regent cruise, and we had also sailed on a corporate partner, Oceania, in the past. We have also sailed on Carnival, ... Read More
My wife and I recently returned from a 10 day Mediterranean cruise on the brand new Regent Explorer. This was our second Regent cruise, and we had also sailed on a corporate partner, Oceania, in the past. We have also sailed on Carnival, Disney, Royal Carib., and NCL so our experiences have been varied. We booked the new ship back in Feb. 2015 so obviously we were quite anxious to finally go aboard. That said, we were somewhat taken aback at the negative reviews on the ship for its inaugural trip in July. One reviewer even termed the ship as "gloomy" in decor. We thought the ship was spectacular. The decor was beautiful, and what that reviewer called gloomy, my wife and I would characterize as earth tones. Deck 4 and 5,the Compass Rose, the Constellation Theatre, and all the lounges were visually beautiful. Specifically, the chandeliers, lighting fixtures, and artwork were just first class. We stayed in a Penthouse Suite on Deck 14 and the layout was great. I would add that our balcony, with a table, and two stretch out chaises was a very inviting space and we don't usually use the balcony much. After reading the negative reviews, and then compare it to my 10 days aboard, I would think that many of the returnees to Regent had an expectation that they were going to be somehow rewarded bountifully for ponying up more money for the inaugural cruise of the Explorer, and when they weren't, reported as much bad as they could. My wife and I don't really look for negatives so we would be hard pressed to relate any. About the only negative I could relate is a) that whatever vendor installed the gym floor covering on the 6th floor should be embarrassed and Regent should get their money back. Regent has had to slice lines in the bubbles of the brand new floor so there is not a trip factor. I have much the same floor in my business, so I could relate. Perhaps when they have down time, Regent can force the installer to correct the issue. B) one of the two hot tubs was broken for at least 8 consecutive days and not fixed as we left. Otherwise, my wife and I felt that our value was quite good and that we received/experienced the cruise that we had hoped. Hands down, i still think that paying up front and not worrying about charges along the way is the best way to go on a vacation. We never had a bad glass of wine and believe me we sampled many. The food on the trip met our expectations. We are 55 and don't really expect Broadway caliber shows on these trips so I wouldn't say we were disappointed in the entertainment. I will add, though, that whoever does the choreography for the Explorer really did a great job as the dancing brought in many different and skilled maneuvers. The best show was Phillip Brown. A few quick shoutouts to Emanualle in the Compass Rose as one of the most professional waiters I have encountered; Madelina and Vijay from the Explorer Lounge for making our trip that much better; to Johnson who seemed to be everywhere looking to help us, and to our cabin team of Leslie/Bernadethe/Thuri who were low-key and amazing in cabin service. I hope all reading this review are as lucky and fortunate as we were to sail on the Explorer. Regent will continue to be the line we choose. Read Less
5 Helpful Votes
Sail Date: September 2016
Being a first time cruiser, I did considerable research on ships, amenities and service. I considered Crystal, Seabourne and Regents. My past experience with group tours were with Tauck land tours and they are top notch in their class in ... Read More
Being a first time cruiser, I did considerable research on ships, amenities and service. I considered Crystal, Seabourne and Regents. My past experience with group tours were with Tauck land tours and they are top notch in their class in every respect. I was intrigued by the Explorer's ship design, room configurations and all inclusive fares. The new ship with it's exclusive configuration and design aspects was the reason I chose Regents and I selected the Mediterranean cruise because the itinerary had the ship in port each day, cruising at night. The ship did not disappoint. It was excellent in every way. It is a 5 star floating hotel with excellent food, service and accommodations. After spending time on the ship, I recalled the appalling reviews by some cruisers who had just sailed on this ship and called the decor "oppressive" among other negative comments. Jail cells are oppressive. While it probably isn't to every person's taste, you truly feel that you have "vacated" and are spending time in an exclusive boutique hotel. This ship is designed by Italian designers (enough said) at an expense of $750 million dollars, with miles of marble on floors and walls, custom crystal and hand blown glass show stopping chandeliers, Scalamandre fabrics, hand made Tibetan prayer wheel at the entrance of Pacific Rim, glass beaded trim/glasscloth wall panels and various custom finishes on every square inch of the ship - truly Italian master craftsmanship and showmanship. Open spaces, intimate spaces, private spaces etc... all thought through to the passengers whims and comforts. The main dining room featured Versace chargers, Reidel wine glasses, silver tableware, delicious made to order food all the time and directed by an experienced executive chef from Johannasburg. We rarely ate buffet food and were able to dine in the exclusive restaurants which were show stopping in design and featured unique culinary cuisine that included lobster, steaks, seafoods, fish, lamb chops all of which I tried and not once did I have something that was bad. My favorite restaurant was Pacific Rim and Daniella the Maitre d' made sure everything in the restaurant ran perfectly. The staff on the ship aimed to please, worked very hard and I did not have a single negative experience with any one person. I interacted with desk staff, waiters, service people and our steward and every person went out of their way to provide what you needed. The shore excursions were probably the one area Regents will have to review since this may be a new route for them. Some ports were better than others and had better excursions available. It was difficult to choose since many were offered. Some tour guides were better than others. I'd like to see them narrow it down and make sure each excursion offers free time to explore each area. This was the only negative I experienced on this cruise. Some tour guides forgot the free time or didn't provide any, although some cruisers seemed dis-interested and were non-energetic complainers. If Regents offered excursion advisers pre-trip - it might really help. I had to rely on my own research and my travel agents advice because so many options were offered. I'm not experienced enough to know the best way to do excursions for such a large group of people. I participated mostly in free excursions and 2 paid. We loved the French ports and Monaco and thoroughly enjoyed the excursions in these areas. Spain was very nice, but I'm not sure I made the best excursion choices. Italy excursions were very nice, again no free time after the tour to explore on your own - 30 minutes and you had to meet back at the bus - I really hated this aspect. The only port we really did not like was Bastia - it was a dirty town with not much happening - we decided not to go on the excursion that day. The coach bus accommodations were not the best and some were not well air conditioned and too cramped. Perhaps this is the best the ports had to offer? The on-board entertainment seemed typical of cruise lines and we did see a couple of interesting shows. Mr. Brown was very good and the pianist Panos Karan was excellent. I attended one lecture by a professor and found it too dry for my taste. Regents should offer these lectures as shorter TED style talks, removing the lecturn from the stage and allowing for more intimate or even interactive and engaging talks. The lounges were varied and and the observation lounge was a bit glitzy for my personal taste with alot of reflective surfaces, but there were a couple of other lounges we liked for a pre-dinner cocktail. Premium cocktails always offered and the wine offerings at dinner were also very good. After considering all aspects of this cruise, I really think it's really all about the ship as a floating 5 star hotel with many amenties, spa services, day trips, but the wow factor is the ship. Read Less
17 Helpful Votes
Sail Date: September 2016
The lure of sailing on a brand new Regent ship was too strong to resist and we are very glad we succumbed! We booked this cruise way back in August of 2015, in anticipation of our celebrating our 30th anniversary, based on the itinerary in ... Read More
The lure of sailing on a brand new Regent ship was too strong to resist and we are very glad we succumbed! We booked this cruise way back in August of 2015, in anticipation of our celebrating our 30th anniversary, based on the itinerary in the Western Mediterranean and the appeal of sailing on the Explorer, Regent's new ship. Our only previous cruising experience was 3 years ago when we took an Alaskan cruise on Regent's Navigator. We had a lovely time on that cruise and could only assume that a bigger and newer Regent ship would offer an even better experience. We arrived in Barcelona 3 nights before the cruise sailed. We booked our own hotel reservation at the Majestic Hotel-a luxury grande dame on the beautiful Passieg de Gracia. Barcelona is definitely worthy of a multi-night visit. We were not eligible for early boarding or early access to our room, so we did not arrive at the ship until a few hours after regular boarding started. The arrivals building was easy to access and was clean and comfortable for the short time we were in it. After Regent processed us and we went through security, we happily boarded the ship to be greeted with champagne. The reception area was very spacious and beautifully decorated. We were told that our room would be ready by 2, I believe, and it was. Our luggage did not come right away and we actually wound up plucking it from a stockpile of luggage in a service area on our hall. Obviously, we would have preferred that it had been brought to our room earlier, but we didn't mind picking it up so that we could start unpacking. We were in a F2 Superior Suite. The color scheme was blue and white and was very elegant. Most of the cabinetry was white lacquer and the look could be described as a bit glam-in a very positive way. The cabin was spacious and extremely well laid out. We had a narrow, but long walk in closet with more than ample storage for clothing and shoes. In addition to space to hang clothes, there were shelves for shoes and several drawers for clothing. There was also a full length mirror in the closet, along with several mirrors in the suite and needless to say in the bathroom. The bathroom was fully trimmed out in white marble. Very elegant-not overly glitzy. We had a tub, good sized shower and 2 sinks. The lighting was very good. The shower had a thoughtfully placed bar on the wall to place your foot on when shaving your legs. The toiletries were plentiful. My level suite didn't come with a magnifying mirror, but I asked our stewardess for one and she brought it the next morning. The main room also had significant storage in nightstands, a desk area and a bar area. It was very easy to keep the suite neat because there was a place for everything. The ship felt very spacious compared to the Navigator and easily accommodated the 750 passengers. The common areas were numerous and beautiful-even the "public" restrooms were exquisite and were constantly being cleaned. Others have commented that the sight lines in the theater were poor and I would agree that in the upper level the railing blocked your view. We only attended one evening performance and made sure we sat in a seat that wasn't blocked. We went to the show put on by the cruise director John Barron. It was a bit like a variety show and a bit corny, but John has such a winning personality and a great voice, so it was a lot of fun. We were very pleased with the food. The Compass Rose was a beautiful spacious room, with a very soothing decor. In addition to the regular menu, which stayed the same every night, they had a series of different specials every night. This was a great idea because otherwise it could have gotten repetitive to eat there. We felt the service was very good. Obviously, some waiters are a bit more attentive than others. The only complaint about the food in the Compass Rose was that the vegetables were soggy and across the ship the fruit was generally not ripe. This was a shame because the fruit from the countries we visited was abundant and delicious. We do not drink wine so we can't comment on that aspect. My husband would have liked a little more variety in their beer selection and certainly would have liked to have seen a selection of beer from the countries we were visiting. Dinner always ended with a dish of petite fours in addition to any dessert you wanted to order. The specialty restaurants, Chartreuse, Pacific Rim and Prime 7, were visually striking. Dinner at any one of them felt like a special occasion. Each one offered special little touches that I don't want to reveal here because they were like little surprises. The specialty restaurants were open for lunch on a rotating basis and we took advantage of that a few times. Lunch at La Veranda or the Pool Grill was quite casual and a bit hectic, so it was fun to come back from a morning excursion and enjoy a lunch in a more elegant, refined setting. There is tea time every afternoon, which flows into Trivia. We tried to participate when we were not on an excursion. The scones were delicious! We were generally pleased with our excursions and our guides. The guides all seemed knowledgeable. Some had stronger accents than others, so it was sometimes hard to understand them. One issue with the excursions is that people would choose to go on an excursion that indicated that it would require a fair bit of walking, yet certain people were really not that ambulatory. This would slow down the group and was a bit frustrating. We discussed this with Destination Services and they were aware of the problem, but didn't really know how to resolve it as they are relying on people to assess their own walking ability. The process for departing for excursions was orderly. Our buses were always clean and well air conditioned. The best bus was in Monaco-why am I not surprised? I felt that sometimes the groups were a bit larger than they should have been. We found the women at Destination Services to be very helpful and patient. We seemed to have a question for them every day and they never seemed annoyed or tired of us. It is a well known fact that the Wi-fi service was terrible. They have a dedicated Tech person, but the quality of wi-fi was out of his control. I'm not technologically savvy so I don't know if this is an issue that can be improved if Regent puts the time and money into it. The level of service across the board was extremely high. Whenever you passed a crew/staff member in the hall they said hello. At dinner, we were almost always asked by our waiter if we had enjoyed our day. When you turned down dessert or wine or goodies at tea time, they seemed genuinely disappointed. I read that some people thought the crew were surly or unfriendly. That just wasn't our experience. Some people seemed to have particular problems with the staff at reception. Again, I approached them at least once a day and they were always very friendly and one of them always addressed me by name. Our cabin was kept very clean by our duo of stewardesses. The main pool area was spacious with comfortable lounges. Sometimes it was a bit tricky to get a lounge in the shade, but that is understandable. There were waiters constantly checking to see if you wanted a drink. The gym had a full array of equipment. Staffing was a little scarce, so if you had a question about a machine, it was sometimes frustrating that nobody was around to answer it. I was pleased to see that there was good security at all of the ports. If the port itself didn't scan your bags upon returning to the ship, then the ship would do it. They checked your ID when you left and when you returned. There was always water and towels to pick up as you left the ship. Disembarkation was orderly. We were allowed to stay on the ship until 9 am, even though we had to be out of our room by 8. There were so many lovely common areas, that it was hard to tear yourself away and go out into the real world. The new Regent Explorer is absolutely beautiful and a treat to sail on. Obviously, nothing is 100% perfect, but our overall experience was one of comfort, pampering and delicious food. Read Less
65 Helpful Votes
Sail Date: September 2016
This was our first cruise on Regent. Several of our friends who were onboard have sailed with them many times. Regent and this ship were highly touted as first class. Although we had a good time for the 20 days, sadly I cannot say the ... Read More
This was our first cruise on Regent. Several of our friends who were onboard have sailed with them many times. Regent and this ship were highly touted as first class. Although we had a good time for the 20 days, sadly I cannot say the experience was first class. The ship itself is new and opulent. My personal taste would have preferred less black marble and more conventional artwork but obviously much money was spent in outfitting the ship. Our cabin was a Deluxe Veranda and it was very spacious and well laid out. Walk in closet, two sink marble bathroom with shower and tub. You could not ask for a better cabin. So what is the problem? Service. Throughout the ship service just did not live up to expectations. At the bars, in the restaurants and in the cabin staff the service was sorely lacking. Long waits to catch the eye of a waiter and longer waits after giving your order. Several times we were unable to reach our steward for cabin service. The method used in La Veranda for lunch is a combination of buffet and waiter service. Very often resulting in long waits for what the waiter had to serve. The highly touted "free internet" was basically a joke. Very often unavailable after trying to log in and with a great probability that you would be logged out if you did manage to log in. The computers available had a somewhat better rate of success but even with them it was not always possible to get online. Once online it was very slow. The food varied in quality a great deal. Sometimes very good but at times dreadful. The special restaurants did a little better but not much. At times the Compass Rose seemed more like a cafeteria than a fine restaurant. Staffing seemed inadequate throughout the ship and I was surprised at how many of the crew that came in contact with the passengers had only a limited command of the English language. After all most of the passengers were either American, English or Canadian. There was a great variety of shore excursions to choose from. On balance about half of them were very good. A lot depends on the guide and some of them did not do an adequate job. Generally there were too many people in each group. The guides used the ear phones on only two of the tours. If the group is large and the guide is not the best then it is difficult to get much out of the tour. As regards entertainment the lounges had a variety of piano and trios which were very adequate. We saw only half of the nightly shows and decided we did not miss much. The ship also offered trivia contests and karaoke in which we did not participate. There were also several lectures that were interesting. Read Less
7 Helpful Votes
Sail Date: September 2016
Seven Seas Explorer Rome to Venice – 14th – 24th Sept 16 Penthouse #740 The Good bits Same wonderful service The Explorer is brand new. But the warm, friendly service from the Regent crew is the same as on all the other ... Read More
Seven Seas Explorer Rome to Venice – 14th – 24th Sept 16 Penthouse #740 The Good bits Same wonderful service The Explorer is brand new. But the warm, friendly service from the Regent crew is the same as on all the other Regent ships. We found the service everywhere to be fast and efficient. Within a few days many of the crew knew us. Food The food is, if anything, better than we have had on Regent before. They have introduced new menus so that you can have a wider range of ‘basics’ at every dining venue. I say ‘basics’, but it meant that you could have Foie Gras, Dover Sole and Lobster at EVERY dinner if you wished! I particularly liked the fresh grilled fish that appeared on the lunch menu every day. It was superb. Anybody who couldn’t find something to their taste every day clearly would be impossible to please anywhere! Dining There are five dining choices each night. Prime 7, Charteuse, Pacific Rim (reservations required – suggest book as soon as you can before you leave) as well as Compass Rose & La Veranda (no reservations required). There are far more tables at the speciality restaurants than on the Voyager and Mariner. Also further apart. Prime 7 was the best. We actually used La Veranda the most. Excellent pasta and swordfish. Tip – If, like us, you want to eat without company, the tables for two go quickly so you really do need to ‘eat early’. Penthouse suite Our Penthouse suite was really excellent. It had every amenity you could require – and a lot more. Excellent shower. Twin basins. REALLY comfortable beds. It had two huge TV screens – in some respects TOO big for the room. Loads of storage space. This time you could use the coffee machine to make tea – something we had asked for on many previous cruises. The itinerary We have been on many Med cruises. We were really surprised that about half of the destinations – eg Split, Kotor, Ravenna, Koper and Trieste – were places we hadn’t been to before. And, indeed, they were great experiences. At many of the ports, it was an easy walk into the town. We preferred ‘doing our own thing’ than traipsing around in a big group on the organised excursions. The niggles Air Con Our major problem was the Air Con. Basically you cannot turn it off as you can on all other Regent ships (you just open the balcony doors and it cuts out) Both my wife and I get ill if we sleep under an Air Con vent. So we were very concerned. But after FIVE visits, the Chief Engineer managed to turn off the Air Con fan above our bed. That solved one problem – but of course meant the room was hotter than we would have liked during the day. I think this is a MAJOR design fault. All hotel rooms allow you to turn off the Air Con if you wish. So why not in the very latest, luxury cruise ship? As an aside, a lot of the other guests had coughs and were sneezing. We weren’t. I wondered if they were suffering, as we would have done, from the Air Con? WiFi For a very modern ship, the WiFi is seriously rubbish. Extremely slow and cut out constantly. We gave up and used our EuroTraveller service on our iPhones for £3 a day. But, of course, that is only workable in port…in Europe. Our next cruise is in America. Décor Décor is clearly a ‘personal taste’ thing. Think ‘bling’. There is also a lot of dark woodwork etc which makes many of the rooms seem austere. OK in a nightclub – not so good in a lounge used during the day. Must admit we wouldn’t have taken any of the many paintings all around the ship as a gift. But this hardly detracted from our enjoyment. Those cushions! In the Observation Lounge, they have cushions covered in sequins. So my wife sits down in a silk top which immediately snags against the sequins (many of which had already fallen off) She was ‘not amused’. Our suite has cushions with metal studs on and another with glass baubles. We put both in the cupboard. Doesn’t anyone realise that cushions are meant to be used – not as ornaments? Will it last? This ship is only a few months old but the tables in the lounge are all stained by hot drinks and the pink carpet is already showing signs of wear. If I was Regent, I’d be producing a snagging list before the warranties run out! Read Less
89 Helpful Votes
Sail Date: September 2016
I have always been a Regent fan and was excited about the prospect of a new ship with an interesting itinerary. I am at the gold level and have been on each of the Regent ships. Overall, I was underwhelmed. The ship is physically ... Read More
I have always been a Regent fan and was excited about the prospect of a new ship with an interesting itinerary. I am at the gold level and have been on each of the Regent ships. Overall, I was underwhelmed. The ship is physically beautiful and your first response is Wow! However, the wow effect lasts only so long. We were in a Penthouse A. We chose this level because it was supposed to have priorities associated with it. If there were any priorities, we did not see them. The Penthouse A was spacious and well decorated and came with a butler. Was it worth the additional price? NO! Although the staff associated with the suite was excellent, there was no special attention given to us. We were given 8:30 reservations in the specialty dining rooms which meant we would miss the show. When I questioned this I was told that reservations are made on a first come first served basis, not by cabin level. Although the brochure stated that we were entitled to dine in a specialty restaurant every night of our choosing, we were told by the arrogant and rude reception staff that this was not true. They pointed to a line of small print that said Regent, Master and Grand suites only had this option. Indeed, I was surprised to see that a previous review noted the arrogant behavior of Reception and these people are still in their positions acting the same way. To me, a six star ship is not only its physical presentation, but service. The wait staff in the restaurants is excellent, but the staff in Reception and Destination Services is lacking. When you go on tour you are told to wait until your tour is called. I understand this, but you are instructed as if you are third grade students. If you approach the desk you are told to return to your seat so that you can scramble inline at the appropriate time. In Venice, there was no one to instruct you regarding getting a Water taxi or upon your return how to board the boat. Of course, that was at the end of the cruise and you got the feeling that the ship was no longer interested in you. Indeed, you had to vacate your suite by 8a.m.. This was presented as a 10 day cruise, but in reality you leave by 8 a.m.on the tenth day and do not get on the ship until midday of the first day. A 10 day cruise is in reality an 8 day cruise. They start talking about disembarkation on the third day. The last day of the cruise you can see them getting ready for the next cruise. I know this is typical on cruise ships, however, I was hoping for an extra level of service from a shop that bills itself as the most luxurious. Luxury is not only physical beauty, but an extra level of customer consideration and service.The Navigator was making a similar trip to ours. The cost of a comparable suite was 2,000.00 less per person for two more days. The difference in cost has to be justified some way which it is not. Physical beauty only goes so far! Tours are included in the cost, but there were no ear pieces so you had to stay with the guide in order to hear the presentation To be fair, the food is excellent and the service was excellent. Entertainment was good. The cruise director John Barron and his assistant David Nevin were excellent as well. However, a ship that has received the degree of hype that this one has sets a high bar. The expectations were not met in the key area of Customer Service by Reception and Destination Services. As stated previously, physical beauty only goes so far. At these prices you expect something truly special. Was value received for value paid? No! In this competitive cruise market, I will rethink Regent. Read Less
Seven Seas Explorer Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.5 0.0
Service 5.0 0.0
Value For Money 3.5 0.0
Rates N/A N/A

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