114 Helpful Votes
Sail Date: May 2017
My spouse and I usually book with Celebrity in their Penthouse Suite. In 2016, our May 2017 Celebrity Equinox Film cruise was cancelled and the Celebrity Equinox was repositioned to the Caribbeans. We wanted a Mediterranean cruise with ... Read More
My spouse and I usually book with Celebrity in their Penthouse Suite. In 2016, our May 2017 Celebrity Equinox Film cruise was cancelled and the Celebrity Equinox was repositioned to the Caribbeans. We wanted a Mediterranean cruise with embarkation and disembarkation in Barcelona because in May 2016, we took the Celebrity Equinox Film cruise in the penthouse suite with a pre-cruise stay at the Barcelona Majestic penthouse and had a wonderful time and awesome experience. Our travel agent recommended Regent. She explained Regent was a level above Celebrity and the Regent Explorer Itinerary met our "Barcelona" requirement. We booked the Grand Suite (GS level) because of the included amenities including priority boarding. The cruise was "all inclusive". The hotel and business class air fare was included. Regent booked us at the Melia Hotel and we upgraded to a suite (over $1200). Since we had a hotel preference to the Majestic Hotel, I asked if we could stay at the Majestic for our pre-cruise hotel accommodations. I was told the Melia Hotel would be our pre-cruise accommodations. After departing our flight in Barcelona, we were met by a Regent representative. She said we needed to wait for the other couple who had been on our flight and was also staying at the Melia Hotel. Several more passengers arrived and they were taken to various hotels including the Majestic Hotel. I questioned the Regent representative and she said the Majestic was one of their 4 hotels. When we arrived at the Melia Hotel, we checked in with the Regent "desk". We were given a 12:00 pm transfer to the port. Because we had priority boarding and we would be able to enter our suite at 12:00 pm, I asked if we could have the earlier transfer time to arrive at the ship by 12:00 pm. I was told "no". I asked why and was told the cruise guests who had arrived in Barcelona before us received the earlier transfers. I further questioned them and said why would they have the earlier transfer time when they could not check into their suite until 2:30 pm (remember we had the 12:00 pm priority into our suite). They said the transfer bus was full for the earlier transfer time. We then went to our room. Upon entering our room, there was a foul odor throughout. I telephoned the front desk and they sent someone to the room to turn on the air conditioner. The odor was so bad, I started to get nauseated. I then went down to the front desk and asked for another room. We were given the exact room one floor down. It, too, had a bad smell, though not as bad as the first room. I must add while awaiting the elevator the Regent "desk" manager came to me and said we could have the earlier transfer time. I was quite surprised since we had been told there was no room on the earlier transfer bus. The next morning, we boarded the earlier transfer bus that was half full. Yes, I did say it was half full. Remember originally we could not get the earlier transfer because it was "full". We arrived at the port to go through security and check in. On Celebrity when we arrive at the check in counter, we are then greeted by the "suite concierge" and escorted to Michael's Club (the private lounge for suite guest) to await our butler who then escorts us to our suite. Not on Regent, though we did have a butler. The ship is exquisite. The suite is beautiful. My only problem is for a suite of that size, there is a small closet. In addition the drawers in the closet are blocked by the door, therefore you must keep the door closed to access the additional drawers. The bathroom is quite small compared to Celebrity (the cost factor is almost twice the Celebrity cost for a Celebrity penthouse suite). In addition, you either must pay for laundry service or wash and iron your own clothes (there is a launderette). The laundry is included on Celebrity. I believe with a GS suite, laundry services should be included. There are three specially restaurants. A steakhouse, a French, and an Asian fusion. The food is good, but "nothing to write home about". They are included in the cost. Now, you're probably thinking, on Celebrity you must pay an additional cost for their specialty restaurants. That is true, however when you book a Royal or Penthouse suite, all restaurants are included. In fact, ALL suite guest have their own intimate restaurant. The food is excellent and so is the service. Now for the Regent shows. Absolutely below average. Again for the cruise cost, the entertainment should be top rate. This is not the case. We attended the first performance and thought if this is an indication of the production entertainment, we will not attend. The excursions are also included in the cruise cost, however they are only fair. The guides are fair and you are hauled along in big buses. I had directly booked three private excursions with tour companies in Malta, Sicily and Marseilles and they were terrific compared to Regent's excursions. On our private excursions, their was only my spouse and I or another couple. In fact, towards the end of the cruise, many cruise guest were cancelling their Regent sponsored tours. The highlight and most memorable part of our cruise was Ronnie, our butler, who treated us like royalty. He was awesome. He would inquire whether we were eating in the restaurants and if we were not, he would bring a menu and take our order and bring our meals to us. He even had the kitchen bake oatmeal raisin cookies when I told him of a bad experience I had had when I ordered the cookies through room service. On our last day, while at dinner, Ronnie packed all of my clothes. He had a sense of humor and made us feel quite at home in our suite. For the cost of the cruise, it is not worth it. Some guests enjoy the smaller occupancy (750), however though Celebrity is a larger occupancy ship, it feels very small and intimate. The service is the best. Now, I know I am to review Regent Explorer, however I must comment on an experience we had on our last Celebrity cruise. It was Valentine's Day and I asked our butler if he could organize a Valentine's night cocktail party for some of the guests we had met. George, our butler agreed. Upon our entrance into our suite, George had the table covered with a white tablecloth and rose peddles around the table. In addition he made a heart with the rose peddles in the center of the table. He had made appetizers and had the beverages chilled. He arranged for the orchestra pianist to play for several hours during our party. Though his work stop time was 10:30 pm, he stayed with us and served us. Needless to say we have six cruises booked with Celebrity through April, 2019. I'm sorry to say we will not book another Regent tour. I must give a poor service due to pre-cruise hotel accommodations and overall experience. Read Less
46 Helpful Votes
Sail Date: May 2017
Boat was excellent But TV went out 4 days ago and they do not know how to fix They are cavalier about it--as if saying I am sorry is enough Considering air, we are paying $2500 per day to be in a Penthouse Suite, that is NOT ok ... Read More
Boat was excellent But TV went out 4 days ago and they do not know how to fix They are cavalier about it--as if saying I am sorry is enough Considering air, we are paying $2500 per day to be in a Penthouse Suite, that is NOT ok To not give us any monetary accommodation is ridiculous Gaeta--was not a good port--nothing there and tours were not good. Pacific Rim restaurant is excellent Chartreuse restaurant is pretentious and not good food--no usual French items We liked the itinerary except for Gaeta. Cabin is comfortable--a little small for the price but newness makes up for it. No music between 7:30 and 8:45--which is strange since a lot of guests eat early and then have nothing to do for over 1 hour. For a ship that talks about Commitment to Excellence, their failure to do anything re this TV situation is troubling. I do not know if I would travel with them again Read Less
1 Helpful Vote
Sail Date: April 2017
WE chose this cruise as we were flying into Rome and needed to get to Lisbon and the itinerary had most places we have never visited or were on our hit list of places to see. Our cabin was fantastic, the bed great and the bathroom ... Read More
WE chose this cruise as we were flying into Rome and needed to get to Lisbon and the itinerary had most places we have never visited or were on our hit list of places to see. Our cabin was fantastic, the bed great and the bathroom outstanding. We have travelled with Regent before and were looking forward to trying the new ship. This turned out to be an excellent choice. The excursions we did were outstanding from the Tuscan towns of Siena and San Gimigano, Our Monaco tour of the Villa De Rothschild ( this was one of our best tours ever), the small provence town of St Remy De Provence, Valencia, Barcelona and Monserrat and Lisbon. We didn't particularly enjoy Gibraltar but this wasn't Regents fault. We enjoyed a great magic show and a 60s night. But the food was what we enjoyed the most. We just love Prime 7 it has always been our best meal but all meals were great. The service was always outstanding from the cabin staff to the waiting staff, it made for a great holiday. We even booked another cruise while on the ship. Read Less
5 Helpful Votes
Sail Date: April 2017
Amazing new ship! excellent amenities! Food excellent in all restaurants! Make sure you make reservations online prior to sailing Concierge cabin huge with double sinks we had them put two loungers on the deck The cooking ... Read More
Amazing new ship! excellent amenities! Food excellent in all restaurants! Make sure you make reservations online prior to sailing Concierge cabin huge with double sinks we had them put two loungers on the deck The cooking class was a blast! love the excursions were not packed the cons were minor there are no paper starbucks type coffee cups to take out on to the deck or off the ship there is no evian water ! We were in venice for the day night prior to sailing an amazing hotel and city! Would have been nice to be in venice proper rather than an island we had to take a water shuttle to get to during the trips into venice The shows and theater were amazing for a small ship the service was above and beyond any other cruise line spa sauna wasn't very hot infrared heat! Overall worth the price point as all is included everything is top notch! Read Less
9 Helpful Votes
Sail Date: April 2017
My wife and I have just returned from a wonderful Mediterranean cruise on the RSS Explorer, it certainly lived up to all expectations and even surpassed some. The suite we had chosen (Concierge) was perfect, very comfortable bed, good ... Read More
My wife and I have just returned from a wonderful Mediterranean cruise on the RSS Explorer, it certainly lived up to all expectations and even surpassed some. The suite we had chosen (Concierge) was perfect, very comfortable bed, good sized suite with an exceptional balcony, lovely bathroom nice amenities and a perfect walk in closet and a well-stocked mini-bar, enjoying my G&T on the balcony each evening. Dining on board was a delight, we dined at all the restaurants on board, our favourites were Sette Mari at La Veranda and Prime7 and overall we had wonderful meals at every restaurant we dined at with lovely wines. I also liked very much the fact that as with some lines they have formal nights (Black Tie) with RSSC it is smart casual. Excursions - varied from okay to excellent. The only criticism about the excursions was the time they started, the majority of the excursions began at 08:00-08:15 am. This was far too early. The ideal start time I believe would have been 09:15 allowing for time to begin the day and have some breakfast. One area I particularly liked was the café area where it was a relaxed and great place to grab a snack or drink. The ship never felt full of passengers, never having to queue at the pool grill at lunch time, plenty of areas to sit on the top decks and always attentive service from the friendly international staff. The cruise is certainly geared towards the American market though we were pleased there was Sky and BBC World news on the TV for the European passengers, and three UK papers in the library printed daily, good touch. The Wi-Fi is patchy to say the least and annoying to keep logging in every time you leave the ship. Yes there are a few areas you could complain about, such as the water served at tea time in the observation lounge could be hotter, or the WI-FI to be improved but these are minor complaints. Once you see what is included compared to other cruise lines this surpasses many. Pros - Mostly everything Cons – Early excursions Overall I would highly recommend a cruise with RSS, this being our first cruise we are already planning in a few years to save up for a future cruise sailing to Canada/New England and will no doubt book with RSSC. Read Less
118 Helpful Votes
Sail Date: April 2017
Booked this cruise with our travel agent on its inaugural Barcelona to Venice Regent 25th anniversary cruise in April, as we both had birthdays that month. The ship was great, our room was great, the staff was great except for restaurant ... Read More
Booked this cruise with our travel agent on its inaugural Barcelona to Venice Regent 25th anniversary cruise in April, as we both had birthdays that month. The ship was great, our room was great, the staff was great except for restaurant management. My travel companion is gluten intolerant which was noted when we booked but through the lack of knowledge and incompetence of restaurant management, she ate something that was not gluten free which resulting in her having to spend two days of this expensive cruise sick in bed. Even after this incident and after meeting with management, they basically could not agree on what was available for someone with gluten intolerance. We would be told that a gluten free option was available at breakfast, but when it was asked for, restaurant staff said it was not and this how the whole ten days went and even worse, many promises made by management went unfulfilled. When we went to dinner at their upgraded Pacific Rim restaurant after my companion recovered, we were told by management that the head chef would meet us at our table to prepare a special gluten free meal for her, but when we got there, we got a menu with ball point pen checks next what she could have. So much for meeting the chef, but that is how the whole cruise went. To make matter worse, we paid extra for an ungraded 10 hour tour of Rome with a guide that dumped us at Trevi Fountain with map with circles around historic place in the area and told that we were on our own, a drive by a block away from the coliseum without even a photo opportunity and on two different occasions our guide lost people which resulted in 30 to 40 minute delays as went out to search. The guide was totally incompetent and the tour was not worth a dime of our money. It seems that when things start to go wrong, everything goes wrong. We were locked out of our suite twice when the electronic lock failed and at the end of the cruise Regent management managed to lose our luggage for 20 minutes between the bus and the air port terminal, but those are just the highlights of this expensive disappointing cruise and at that point all we wanted to do was go home. We have cruise with both Viking and Winds Star and the cruises were fabulous with absolutely zero problem, but on Regent it was a comedy of errors. Regent is definitely off our list.......... Read Less
19 Helpful Votes
Sail Date: April 2017
We recently sailed on the 10-night Barcelona to Venice trip aboard Explorer. It was our seventh Regent cruise but our first on the Explorer. We brought my mother and her husband and it was their first cruise ever. Bottom line up front - ... Read More
We recently sailed on the 10-night Barcelona to Venice trip aboard Explorer. It was our seventh Regent cruise but our first on the Explorer. We brought my mother and her husband and it was their first cruise ever. Bottom line up front - I think we have a new favorite ship! The good: This ship is, in my opinion, absolutely stunning. I know people have complained about the dark colors and the artwork and the perceived wasted space and whatever else you can complain about, but the fact is that this is an amazing piece of engineering. From our first steps aboard, coming face-to-face with the amazing chandelier in the main atrium, to the art-deco touches, to the very adequate public spaces - I could spend a week on board just enjoying the ambiance and the artwork. We were in an F2 cabin and it was perfect for us. The closet was large and the dual basin sink was very welcome. The shower was fantastic and there was a large tub as well. The bed faces the balcony for a great view of the ocean in the morning. There is a large TV that swings out so you can watch from the couch or the bed. There is more than adequate drawer space and plenty of lights and outlets (there are additional US and euro outlets on the lower level of the night stands that many people didn't know about - nice touch!) Compass Rose is beautiful and the service was spot-on. We loved the other specialty restaurants as well. The lounges are nice, although they all have a similar 'feel' to me, but the bartenders are great and the company was good. The bad: On the ship, not much. The infamous sight lines in the theater, the tight space between the aft elevators and stairs, no forward outdoor deck. Jason Montague was on board and told the crowd that these issues had been identified and would be corrected on the new build in the Explorer class. Service was better than our last few cruises, with almost telepathic service in CR and other restaurants. Off the ship, well, here's where you can see the cost-cutting, I think. The transfer from the airport was a cluster and getting checked into the hotel could have gone better. The shore excursions were universally worse than before, with some being very poorly organized and ALL of them being too crowded, even the Regent Choice additional cost excursions. I know this was a port-intensive itinerary and some crowding was to be expected, but honestly - these were NOT well run, although Destination Services was much more professional and friendly that I remember for years. The ugly: There was no ugly - it was a great cruise. Would we sail her again? Yup. We had already booked a second Explorer cruise in August and have another one booked in 2019. Loved the cabin, loved the ship, loved the crew, not a fan of most of the excursions. But we still love the product and will continue to sail Regent, especially on Explorer and 'Explorer 2', whatever she may be named... Read Less
127 Helpful Votes
Sail Date: April 2017
We had been on a Regent cruise four years ago that we really enjoyed. We really wanted to check out the newest ship, Explorer, so we booked a Mediterranean cruise starting in Barcelona and ending in Venice. I initially wanted to get a ... Read More
We had been on a Regent cruise four years ago that we really enjoyed. We really wanted to check out the newest ship, Explorer, so we booked a Mediterranean cruise starting in Barcelona and ending in Venice. I initially wanted to get a penthouse suite but they were all booked. We ended up with a superior suite, which is one step above their lowest category of deluxe verandah. This is an important distinction and I'll come back to it in a minute. The room was very nice and large, especially the balcony. The bathroom has two sinks, a separate shower and bathtub. There is also a large walk in closet. The ship itself is very nice with several specialty dining venues and nice bars. The pool area has very nice lounge chairs as well as large loungers built for two. The jacuzzis have shade covers over them. My biggest gripes with this cruise line were with dining and entertainment. They have a caste system set up. If you do not have at least a concierge level room or higher, then your chances of getting into any of the specialty dining restaurants is very low. You are allowed to make reservations for each specialty restaurant once online before you board the ship. Good luck getting in again after that. At first, I didn't think it would be that big a deal. That was before I actually ate in the main dining room-Compass Rose. I could not believe how bad this restaurant was. Service is slow and disorganized and the food was extremely subpar. I ordered lobster as they had it on the menu. I received a small sad looking crustacean that looked like a langostino. About the size of a medium shrimp. It also tasted like it was not fresh. Considering we were paying $10,000 a person for this cruise, I was not happy about this; especially since I had been on a Holland America cruise the month before where they served fabulous lobsters in their main dining room during the dress up night. I could not believe that a cruise line that charges 1/10 the price would have better food. Unfortunately, that continued to be the case. They do have an Italian restaurant that you don't need reservations for. It is not as nice as the other specialty restaurants as it is the buffet during the day. You have to show up early or wait hours to be seated. We ate there a couple of times after we realized that the Compass Rose was never getting any better. Regent's glossy brochures claim they have gourmet dining. Well, they do in the steak restaurant and the french restaurant and the asian one. Unfortunately, because of their caste system, your chances of trying it more than once if you are in a superior suite, are not good.If you have sailed with them at least 21 days you start to get priority reservations as well. We got notification of that halfway through the cruise so were able to get into the specialty restaurants two more times. What is completely unacceptable to me is how extremely bad the main dining room is--especially for the amount of money you are paying. The entertainment was also a huge disappointment. On our last Regent cruise, the entertainment was quite good. They had gymnasts who were fabulous and an amazing violinist. This time around, that was not the case. Broadway style music designed for 80 year olds was the only entertainment available. Even in the bars they played a type of elevator music. Only one night in the bar did I see a decent act. A husband and wife team put on a very nice singing show. That was one night out of 10. I would give the entertainment a D .Unless you are 80 years old, you are probably not going to like it. I know we didn't and we are in our late 50's. Again, Holland America has better entertainment as well. Their Blues Club is amazing. The excursions are something that Regent excels at. However, even though they claim they are completely free, that is not actually the case. You need to pay attention when you are signing up for them as some cost money--sometimes quite a lot of money. I did pay attention so booked only free excursions. They were all quite good. One of my favorites was in Kotor, Montenegro. It's a beautiful town, especially viewed from the water. We were able to go to a flute concert held in a church and then get a chance to eat at a local hangout. That was a special excursion that I was on the waiting list for (as I had no priority). Luckily, we were able to get in. It was for Regent's 25th anniversary. Because we were not in a concierge or higher cabin, we did not have transfers or a night before the cruise included. However, we stayed at Hotel The Serras in Barcelona before the cruise. It is located near the marina, and is a small boutique hotel that is quite luxurious and has a rooftop bar. That turned out to be a good choice. We stayed at the Cipriani Hotel in Venice. It was also very nice with a fabulous breakfast area facing the Grand Canal. They have a free water taxi that will take you to St Mark's Square and it runs 24 hours a day. One surprise we had when we reached Venice, was how expensive water taxis were. I thought Regent was quite deceptive in sending out a form saying you could pay an extra $400 for them to include transfers. Don't do it. The water taxi costs $100. You can take a water bus but it is crowded and with suitcases would be difficult. It is much cheaper though--less than $10. I loved the ports we visited and thought the excursions were good. The size of the ship-750 passengers--is also very nice. However, I was so disappointed by the food and service in the main dining room and the entertainment, I think it is very unlikely I would do another Regent cruise. I don't think it is worth the money spent. This was our second time on Regent, but we have cruised many times on other cruise lines including Carnival, Princess, Norwegian and Holland America. Read Less
4 Helpful Votes
Sail Date: March 2017
Transatlantic Cruise March 26 – April 19. Our embarkation in Miami took no more than 10 minutes and we headed for lunch in the Pool Grill. (I later learned that there was a place to check our hand luggage so we wouldn't have to ... Read More
Transatlantic Cruise March 26 – April 19. Our embarkation in Miami took no more than 10 minutes and we headed for lunch in the Pool Grill. (I later learned that there was a place to check our hand luggage so we wouldn't have to carry it around until our suite was ready). When we got to our suite, the suite door was slightly ajar so we didn't need to fumble with our keycard to get in. Our rooms were ready at 2:30 but none of our suitcases were in our suite. I located the suitcases in different places along our deck. One of our suitecases didn't fit under the bed and our steward put it above the handing closes in our closest. While going around the ship to look at everything we ran into a couple we had been on a cruise through the Suez Canal with, so we had a Trivia team. Our suite was a G1 that is listed as around 300 sq ft, which is smaller than the comparable suite on the Navigator and Voyager. But the ergonomics of everything made it comfortable for us. What I liked: the bed was just great, the shower was nice with plenty of room, enjoyed to larger balcony, we had plenty of storage space. We were right across from the launderette and this was the first time we were able to do our laundry rather than send it out. What I didn't like was the placement of the TV in the sleeping area and the size and height of the table in the sitting area which didn't allow for an enjoyable in suite dinner. The ship. We enjoyed the ship and the public spaces. The Explorer Bar was right outside the Compass Rose and was a nice place for predinner drinks. The Observation Lounge was very nice. the meridian Lounge on the 5th floor was nice when you had speciality restaurant reservations. We ate most of our meals in the Compass Rose which had a very nice menu and service. We had 2 reservations each for the speciality restaurants and enjoyed them for a change, with Pacific Rim being our favorite. We did not eat at Sette Mar. We had in suite dinner a couple time and really had to watch what we ordered since the coffee table in our suite was not very big and too low to be a table. We ate most of our breakfast and lunches in LaVeranda. The tables were nicely spaced and there never seemed to be too many people trying to get food at the same time. The main problem with LaVeranda was the salt grinders – they never worked and took a lot of attention of the staff to find one for us that would work each and every day. Morning room service for coffee was always very prompt. The few nights when we ate in, it would take at least an hour to get what we ordered, and as I said earlier, the table in the sitting area was not big enough to hold 2 plates. The sea days had plenty of things on the schedule with some very interesting Smithsonian lectures plus bingo and trivia. We were able to get a galley tour and a bridge tour. Both were very interesting. The excursions were good, and we enjoyed the guilds and all the sites we saw. Read Less
22 Helpful Votes
Sail Date: March 2017
I am writing this review because of the many I have read relating negative experiences on the Explorer since its launching mid 2016. My wife and I have been cruising several times per year for over 15 years on both Regent ships and ships ... Read More
I am writing this review because of the many I have read relating negative experiences on the Explorer since its launching mid 2016. My wife and I have been cruising several times per year for over 15 years on both Regent ships and ships of other cruise lines, some claiming to be as luxurious as RSS. We have just sailed the Miami-Barcelona segment on the Explorer from March 26 to April 09, not continuing to Venice because our purpose was strictly to enjoy the most luxurious ship in the industry without the excursion filled portion going from Barcelona to Venice, stopping at ports that we have visited several times before on both Regent and non-Regent ships. To begin with, most of the criticisms that prompted this commentary in our view are very personal and in some cases perhaps unnecessarily emphasized, especially from people who seem to prefer emphasizing the negative as opposed to embellishing the positive. Since the ship offered passengers two surveys to express their opinions, we did so, trying to be as objective and neutral as possible, as well as making suggestions for what we consider would be improvements to complete (if not perfect) the concept of luxury. The ship is indeed very luxurious, and we found every single member of the crew (from top to bottom) very friendly, efficient or trying to be efficient, and always prepared and willing. We did express in the surveys, however, that it seemed to us the people responsible for the design and construction of the ship forgot to include in their concept of luxury both comfort and quality (or either disregarded or ignored them), which we consider intrinsic to the meaning of luxury, especially for those able and willing to pay what Regent charges for their all inclusive cruises (this also applies to all cruise lines claiming top of the line luxury ships, such as Crystal, Seabourn, etc., and even Oceania and Azamara, not to forget the sections set apart in much larger ships, such as Cunard with their Queen and Princess levels, etc. etc.). But before we go into the negatives, let us refer to the positives. (1) We properly closed the balcony doors to successfully prevent any noise from the wind filtering through. (2) The bathroom was larger than expected, especially the shower, and very beautifully finished, with all the expected amenities. (3) The cabin attendants were at all times available to satisfy our whims (we had none) and every day expertly (and timely) cleaned the cabin. (4) Staff and crew were always attentively smiling and disposed to fulfill anyone’s desires and needs, always willing to rectify whatever might be required of them. (5) The food was very well presented and the menus were sufficiently diversified in all the restaurants, except for breakfast in our view. We think a little more variety of cheese and salami offerings would have been proper in the most luxurious ship. Papayas and mangoes were plentiful but insufficiently ripened and thus both hard (papayas) and sour (mangoes), contrary to the cantaloupes, melons, oranges and bananas which were all always exceptionally tasty and ripe. The variety of breads was insufficient when compared to most other ships we have cruised. (6) Theater shows as expected, very good, especially the violinists. We would have liked to see a classical piano and/or classical harp presentation, even if only one in 14 days, if only because these were offered in previous Regent cruises we have taken. In previous cruises we have also experienced classical quartets of different types throughout the ship, unfortunately missing in the Explorer. Finally, access to the internet was smooth and simple, even when bad weather intermittently made it inoperative. At all times, the internet manager was attentive and ready to resolve issues and problems. And among the restaurants, we most enjoyed and frequented the Pacific Rim, although this should not be interpreted as a negative for the other restaurants. On the negative side, the example we used in the surveys was our own cabin. We reserved cabin 881 (changed to 880 at the request of Regent to accommodate a couple who was traveling to Venice and did not want to be forced to change cabins in Barcelona) because we have traveled on the very back end of other ships very comfortably and thought the most luxurious ship would significantly beat those past experiences. We were wrong (our neighbors in 881 agreed with us). The cabin is unnecessarily small, with the bedroom enclosed by unnecessarily protruding walls making passage to the seating room area unnecessarily narrow and potentially dangerous if the ship is tumbling along due to a restless ocean (which was the case for almost most the entire 14 day trip). In fact, the bedroom makes one feel enclosed in a shoebox. In addition, the big television screen is fixed to the wall right in front of the bed, forcing the viewer to lay on the bed too see anything and everything coming through (unless, of course, the connection is broken, as happened several times). Equally bothersome was the fact that of 14 music channels, with several inactive, none included classical and semi-classical or light classical music, including operas and overtures, big band, oldies (FSinatra, Como, Crosby, NKCole, et.). The single classical music channel refers to the live channel facing the front of the ship playing the same (or what seem to us the same) repetitive music we “enjoyed” in our past cruises on the other three ships. Perhaps for some, or many, these two examples are exaggerated and personal, thus not important, but to people like my wife and I, who like to spend time in the cabin, the layout is critical (again, our neighbors and others in G1 and G2 cabins agree with us). But what we want to exemplify is that our negative experience and view of the G1 and G2 cabins is incompatible with the claim of most luxurious ship in the industry and both could and should have been avoided. There are many other comments we could add here, but none are to us significant enough to call attention to them, in some cases because some may be considered specific to our personal biases and values. Overall, we were satisfied with the ship, the service, the food and everything else one expects of a claim of luxury. We have highlighted those items we consider stand out either on the positive side or on the negative side in relation to the claim of luxury and our experience with Regent and other luxury cruises. Should we cruise on the Explorer again, it will not be on any G1 or G2 cabin. And in this respect, since Regent has announced the construction of an identical twin to Explorer, we are compelled to insist the G cabins be enlarged with a structurally different design (or physiognomy). One final observation. In the surveys, we did recommend Regent seriously explore the possibility of providing the necessary means for a passenger to quietly enjoy watching and listening television without disturbing the sleeping companion, either by providing speakers attached to the TV via a long cable, or by providing Bluetooth technology, charging extra for willing guests and/or on a complimentary basis for frequent passengers, with the quality of the speakers varying according to the status of the user and the amount charged. Read Less
4 Helpful Votes
Sail Date: March 2017
This was our first Regent cruise in several years. Other than too many wrong way time changes the cruise was excellent. Embarkation was the fastest we have ever experienced. Unlike many other reviews I have read, we liked Pacific Rim ... Read More
This was our first Regent cruise in several years. Other than too many wrong way time changes the cruise was excellent. Embarkation was the fastest we have ever experienced. Unlike many other reviews I have read, we liked Pacific Rim best, then Compass Rose, Prime Seven, Sette Mari and Chartreuse least. All were at least very good, with service to match. Our Penthouse suite was different, some wasted space a smaller closet, no tub but the best shower ever. We did like being able to separated the two rooms. We only did two excursions, Tea at Reid's and Cork an Cattle Farm, and both were very good. As a note, this was the nicest group people we have ever sailed with, we shared a table most meals an enjoyed every one. Barcelona airport was a zoo, took almost two hours to check in. British Airways flights, BCN to SEA were very good, just long. We had such a good time we booked two more cruises while on board. Read Less
3 Helpful Votes
Sail Date: March 2017
Impressions of the Regent Explorer based on 24 nights from Miami to Venice, 26 March/19 April 2017 (the second segment, 9-19 April, was the “Regent 25th Anniversary Cruise”) Bottom Line Up Front: If (as impossible as it would be) ... Read More
Impressions of the Regent Explorer based on 24 nights from Miami to Venice, 26 March/19 April 2017 (the second segment, 9-19 April, was the “Regent 25th Anniversary Cruise”) Bottom Line Up Front: If (as impossible as it would be) all of Regent’s ships were doing the same itinerary, we’d choose Explorer, then Voyager, Mariner and Navigator, in order. Explorer because the Big Wins listed below outweighed the Big Fails. Explorer did not, however, deal a knock-out blow which we actually view as good. If it were perfect in every way, we’d probably feel diminished if we had to “settle” for one of the other ships. As it is, itinerary wins: we booked cruises on Voyager, Mariner and Explorer while on-board. Big Wins: Suite design for F (and D & E) – love the feet outward layout, lots and lots of storage space in neat drawers and cabinets that draw themselves closed when pushed nearly closed (we can’t break ourselves of this habit at home and are leaving things only mostly shut!), lots and lots of power points including USB charging at both nightstands, large verandahs even with F2 (which we had), great bathrooms with tub and rainforest shower. Pacific Rim – our favorite restaurant (6 times in 22 nights!...yes, you can only make one advance reservation per restaurant per segment, but if you are willing to share and flexible on times, no problem), we were great fans of Latitudes and are happy again. At the on-board Town Hall with Regent President Jason Montague, I cited this great addition and suggested that, since they can’t create a Pacific Rim space on the other ships, they might at least add some of the signature dishes to the “All the Time” menu in Compass Rose. Compass Rose menu expansion – we used to sometimes end up in the former Compass Roses and have to choose the item we disliked least…no longer with the huge “All the Time” section. The chairs are more comfortable, as well. Culinary Kitchen – we did two, “Majestic Mediterranean” and “Healthy Modern Greek,” and both were great. We’d reserved the first in advance and enjoyed it so much that we added the second. Surprised and pleased in how comprehensive each session was: starter, entrée and dessert. They are popular, especially as a great activity on a sea day, so it’s advisable to book them before you board. Wins: Restaurant Reservation desk – very nice to have a single place to go to deal with additions/changes to restaurant reservations. Setti Mari – already a favorite, it benefits from much more outside dining space with some very sheltered locations and infrared heaters for enjoyment while under way. Specialty Restaurant availability – Explorer carries 50 more passengers than Voyager/Mariner. Our impression is that Compass Rose is similar in size and that Chartreuse and Prime 7 are larger. Add the new capacity in Pacific Rim and it certainly was the case for us that we could eat pretty much in any restaurant we wanted (with the above-citied willingness to share or be flexible on times). Minor Wins: Chartreuse – hard to say why, but we liked it more than Signatures. Seemed less pretentious. Neutral: Décor and artwork – clearly a hugely subjective area. The décor is startlingly different from the other ships—sort of grand era of cruising retro—but we neither adored it or hated it. Similarly OK with most of the artwork. It’s not like we view the ship as an art museum where one sits and ponders the artist’s work. Minor Fails (correctable): Beer Selection – is totally pedestrian. Nothing you can’t find at the local 7-11. Regent seems to respect wine drinkers as having reasonable palates, but not if you like quality beer. They’ve even dropped the Sierra Nevada Pale Ale (a widely available, pretty decent large craft beer). If you want it, put in a special request. Once upon a not-too-long-ago time they also had Guinness and Bodingtons in the nitro cans…avoid the export Guinness at all costs! Not expecting true micro-brews, but please, something not distributed in tank cars. Major Fails (not correctable on Explorer, but could be addressed on Explorer 2…many noted before by others): NO OUTSIDE FORWARD DECK AREA – hugely disappointing! Other than the Observation Lounge, it is nearly impossible to see where the ship is headed. On our recent Miami-Venice cruise, this was particularly painful while sailing into the Kotor fjord and the morning sail into Venice. I brought this up at the Town Hall and it received quite a round of applause (as did the next item), so not just my view. It would/will be challenging to fix this on Explorer 2 since it was caused by creating the high value real estate on deck 12 forward. NO REAR FACING LOUNGE – we really like the Horizon Lounges on the other ships. Nothing on Explorer faces the rear since the obvious space was given over to the spa and the fitness center. I think that later, at least, could be placed elsewhere. The lack of this second “formal” lounge (along with the Observation Lounge) means that events like tea time end up in the Observation Lounge where many, like us, spend a lot of time. Not so comfortable when they are setting up tea time all around you. This, too, received a good round of applause when I brought it up at the Town Hall. Theater sight lines, cramped rear stairwells – all mentioned by others and specifically recognized as something to deal with at the Town Hall. Read Less
5 Helpful Votes
Sail Date: March 2017
I found this cruise to be all that I expected. the staff is young and energetic,warm and always go the extra step to please. The Explorer is easy to find your way around. Only draw back if you can call it that,if your cabin is in ... Read More
I found this cruise to be all that I expected. the staff is young and energetic,warm and always go the extra step to please. The Explorer is easy to find your way around. Only draw back if you can call it that,if your cabin is in the aft part of the ship and you are going to Compass Rose you will need to take the forward elevator. I could not have been more pleased with my suite and the amenities provided. There was an issue in my suite which I mentioned to the hotel manager. That afternoon the Captain, Staff Captain, Hotel Manager and Chief Engineer were at my door to address the issue. Issue resolved. The numerous dining options were another plus. The ship was kept immaculate and all departments take great pride in their work. I really felt that I was on one of those many high end Yachts we saw in Monte Carlo. if you are not one to take advantage of the shore excursions your value for the cost diminishes. Read Less
4 Helpful Votes
Sail Date: March 2017
This was our forth Explorer cruise which pretty much shows how much we love this ship. We have sailed over 350 nights on Regent (on all the ships) and find the Explorer the top of the line. To back up a bit, we flew to Miami from ... Read More
This was our forth Explorer cruise which pretty much shows how much we love this ship. We have sailed over 350 nights on Regent (on all the ships) and find the Explorer the top of the line. To back up a bit, we flew to Miami from Vancouver, B.C. using our own air and took the air credit. We flew American Airlines which is a mediocre airline at best but it did get us there. We also took the hotel credit as we were a group of over 100 people (customers of a travel agent) and had special events in Miami for two days prior to embarkation. This was a transatlantic cruise with only 3 port stops so there were mostly Regent repeat customers on the ship (that preferred having the ship be the destination). We stopped in Bermuda for 2 days which was okay. IMO, Regent is making too many stops at this port and we are getting tired of it. Our second port was Funchal which we love. Madeira is a lovely island with great food and scenery. We took an "included" excursion that took us across the island where we had lunch at a local restaurant. The food was delicious. Most of us tried "black scabbard" fish (only available in Madeira and Japan). It is the ugliest fish that I've ever seen but tasted great. Our last port was Gilbraltar, U.K. where we visited a farm in Spain. This required going across the border which, according to our tour guide, is getting more difficult to cross every day. Thankfully, it was not an issue. The farm is amazing - they have cork trees, cows, and the famous black pigs. The farm is thousands of acres and is completely organic. Most of the feed for the animals comes from the trees. The pigs eat the acorns and is praised as some of the best ham in the world. We visited their new school and petting zoo which was lovely. This was followed by tapas (the amazing ham was included and is the best we have ever tried) and sherry. This is the first time that we have done the same excursion twice. IMO, it was worth it. Destination Services on this cruise did an excellent job (something that I have not said before about this department). We stayed in the Master Suite which was the best suite we have stayed in on the Explorer - not just because it is a Master Suite but because of the layout. We have also stayed in a Grand Suite, Concierge Suite and F1 Suite on the Explorer and have toured other suites. Besides for the Master Suite, we also like the Concierge/F1 Suites (identical except for the balcony) and the Seven Seas Suite. We are not fans of the PH suites. Food on Explorer remains excellent - in most dining venues. Our favorite on this cruise was Chartreuse - especially for lunch. Great food and impeccable service. Our least favorite was Prime 7 due to inconsistent food. Compass Rose is always wonderful as long as you dine early or late. Going to Compass Rose after a special event can be chaos. For instance, after the Captain's Reception, 200-300 people immediately go to Compass Rose. There is no way any restaurant can provide excellent service when everyone arrives at the same time (unless you are at a wedding and the choice of food is very limited and prepared in advance). Service was also excellent. If anyone has a problem with food or service on any Regent ship, the key is to let the Food and Beverage Director or the General Manager know about the issue. They will do everything within their power to make it better. If you do not say anything, there is no way they know that there is something that needs to be fixed. On our last cruise, there was an issue that I reported to Daniela, F&B Director (which was corrected) but on this cruise, there was nothing negative to report. We are not big into entertainment, however, the entertainment on this cruise was the best that we have encountered on the Explorer. Cruise Director John Barron is determined to raise the entertainment level up a notch. So far, he is accomplishing his goal. Read Less
8 Helpful Votes
Sail Date: March 2017
We have been on all Regent ships, but not the new Explorer. When offered a deal too good to pass up by our TA, accepted for this BTB, Miami-Barcelona-Venice. Added bonus was opportunity to join Regent management in Miami for several ... Read More
We have been on all Regent ships, but not the new Explorer. When offered a deal too good to pass up by our TA, accepted for this BTB, Miami-Barcelona-Venice. Added bonus was opportunity to join Regent management in Miami for several pre-cruise events. No complaints to date. Nothing is perfect. Yes, on one dinner occasion at Compass Rose, when both of us were momentarily away from our table, an attendant removed the salt and pepper shakers. That was, obviously, a signal for another to remove everything else. When we returned, were offered the dessert menu. Wait! Still main course to go. Our waiter then appeared to reevaluate, and reset our table, complete with salt and pepper shakers. No big deal. One of those things you recall. All staff are attentive, professional, and responsive. Food quality--particularly the fish and chicken--excellent. Wine selections are a cut-above. Can ask for another variety of a particular white or red, not necessarily on the menu as offered for that dinner: "No Problem." d Suite accommodation is spacious. Large, walk-in closet, and other amenities, as advertised. Just review the basic pay-out on-line, or in the catalogue; double check with your TA; and, there should be NO unpleasant surprises. Had the best Bridge Tour ever, on any 5+star ship. The Captain is a genuinely friendly, approachable guy. A solid hand-shake while looking you straight in the eye. Completed the first segment to Barcelona two days ago. Currently on the second, at Monte Carlo. Tops so far. Will publish our final evaluation upon returning home on/about April 21st. GoARMY! Read Less
41 Helpful Votes
Sail Date: March 2017
We make spring crossings every year and decided to try the Explorer to see what it is like. Unfortunately, we booked a cat G suite which is very small, around 250 sq ft with only 24 inches of hanging space in the closet. I think this ... Read More
We make spring crossings every year and decided to try the Explorer to see what it is like. Unfortunately, we booked a cat G suite which is very small, around 250 sq ft with only 24 inches of hanging space in the closet. I think this category was originally designed for single travelers, but couples were booked in all of them. They are still working out many problems left by the shipyard. A couple of major omissions compared to the rest of the fleet are the lack of a forward open deck to enjoy sailing in to ports and there is no rear lounge. The "Horizon" lounge is called Meridian and is located mid-ship. There is no rear entry to the Compass Rose so those with suites in the aft have to walk all the way to the forward lifts, go to deck 4 and walk a long way rearward to access the restaurant. It was particularly difficult for guests with mobility problems. The ship has a lot of wasted space and the decorations are too gaudy for our tastes and toe overall ship size is too large for us. The staff, as always is excellent and the food has generally been quite good. Many guests feel as we do and prefer the other ships to the Explorer, particularly the Navigator & Mariner. Read Less
134 Helpful Votes
Sail Date: March 2017
What a horrible experience taking the Regent Explorer to the Caribbean, Mar 6-16, 2017. To begin with, our plane was late in getting to Miami. Once we cabbed it to the pier, there was no sign staytng Regent Terminal. Luckily, we found a ... Read More
What a horrible experience taking the Regent Explorer to the Caribbean, Mar 6-16, 2017. To begin with, our plane was late in getting to Miami. Once we cabbed it to the pier, there was no sign staytng Regent Terminal. Luckily, we found a security guard who unlocked the door and we carted our luggage to the ships reception area. The ship had been notified every 10 minutes regarding our late arrival but offered zero assistance. Once on the ship, our luggage was transported to our stateroom. We never were shown the usual emergency procedures which I believe is law. All food was frozen- this includes orange juice, to fresh fruit and meats. Fish was frozen. Had 3 meals in the Compass Rose (main dining room) for breakfast, lunch, and dinner- total unorganization. Never made it to the Asian restaurant after hearing negative comments regarding the food. Had dinner in the French restaurant- just OK. Prime 7 (steak restaurant) was good as was the cafeteria which at night became the Italian restaurant. The staff was very friendly but again, needed proper training which lacked. The “free” excursions were a total waste. After signing up for the cruise with a 6 week timeframe, there were few excursions available. This is not shared until after one books the cruise. The Ports were a waste- never saw the cities since the docking locations were in industrial areas, or man made ports created by the ship line. In a 10 day cruise, there were 3 movies shown (also available in your stateroom,) a singer brought onboard, 4 stage productions using the singers and dancers. For a 6 star ship, the entertainment was nothing special. Considering all of the negatives that we experienced, we went to the General Manager Michael to share our experiences. His retort to me was “What would you like me to do for you?” This clown would have been better off as a comedy act than a General Manager of a ship! All in all, Regent should become a Carnival ship instead of what is called a 6 star ship. Carnival owns them- STAY AWAY! Read Less
24 Helpful Votes
Sail Date: March 2017
We have cruised on Regent Seven Seas several times and loved it every time, but we had not cruised with them since they were purchased by NCL. We wanted to cruise on the Explorer, "the most luxurious ship ever built", but were ... Read More
We have cruised on Regent Seven Seas several times and loved it every time, but we had not cruised with them since they were purchased by NCL. We wanted to cruise on the Explorer, "the most luxurious ship ever built", but were concerned that the quality we had experienced on our earlier Regent cruises would not have been maintained under the new management. We also read postings on Cruise Critic in which people expressed unhappiness with the new ship. However, we couldn't have been happier with our cruise on the Explorer. In our opinion, Regent quality has been maintained. The staff was as welcoming and accommodating as always, the wine was poured as liberally as always, and the food was as excellent as always. We especially liked the new menu, in which passenger favorites such as lobster, shrimp cocktail and filet mignon are available every night in addition to the always excellent daily specials. Our suite was very comfortable and our balcony was larger than on other ships we have been on. Even though we were near the back of the ship, there was very little motion and absolutely no vibration except when the ship was backing up or using the thrusters to maneuver. We do agree with some of the earlier postings that said they found the decor rather dark on the Explorer. We did too, but that is just personal preference. And although all the marble, gold and expensive woods probably do make the Explorer "the most luxurious ship ever built", we didn't really think it seemed any more luxurious than the other Regent ships, which also have the wonderful staff, excellent food, etc. Regent Seven Seas continues to be our favorite cruise line. Read Less
3 Helpful Votes
Sail Date: March 2017
My cruise on Regent Seven Seas Explorer March 2017 I flew over on Virgin in Premium Economy and it was fantastic. I arrived at Miami airport and had to go through immigration which was fine as I got a very pleasant officer who was ... Read More
My cruise on Regent Seven Seas Explorer March 2017 I flew over on Virgin in Premium Economy and it was fantastic. I arrived at Miami airport and had to go through immigration which was fine as I got a very pleasant officer who was intrigued by the fact that I live in Gibraltar!! After getting through all the formalities I went to wait for the Super Shuttle which took me to the Hyatt Regency Coral Gables where Regent had booked a rook for my sister and myself.This was included in the Concierge Suite price. The ship[ was waiting for us the next morning and check in was easy and quick.We were soon onboard and having lunch. Our suites were ready for us at 2.30. Our suite was 608 on the port side.Odd numbers are on starboard. The suite had two very comfy beds and amazing pillows. My sister is allergic to feathers and she was given non allergenic pillows . The bedding was super quality and the usual white .The pillow cases were Oxford , I think they are called, pillow cases with a silvery thread in the border. Bedding seemed to be changed very frequently as were the super soft towels even though we put them back to be used the next session. We counted the lights in the suite which were sometimes tricky to get them all off at the same time!! There were THIRTY lights in the whole suite even one in the shower!!!!! They were operated by NINETEEN switches!!! There was a huge TV attached to a door over a marbled topped unit. This door enabled you to watch TV while sitting on the sofa or swing it round while in bed! I found myself looking up to this TV thinking that it was a mirror!! We had a fridge which was kept full of drinks. Remember on Regent all drinks are included so they just kept it full. Fresh fruit was also there in a bowl and replenished when needed. The balcony was deep and wide and had two big reclining wicker chairs a chaise lounge and a table. The coffee table in the suite had fresh orchids in a vase! There are curtains between the bedroom area and sittingroom are which could be drawn if need be. The curtains at the window and French window had blackout curtains. The bathroom had a deep bath which had a shower as well. There was also a separate shower with glass sliding doors and two showerheads. One hand held and the other overhead….so you had to be careful how you operated the tap or you got a blast of chilly water on your shoulders!!!!The tiles on the floor had a large rectangular section of non slip tiles. The loo was as usual!! Then there was a marble topped unit with a selection of drawers and two washbasins , the soaps lotions etc were all L’Occitane which has converted us to using them!!!!There was a powerful hairdryer which was not attached to anything but if it crept into your suitcase you would be charged 44 dollars!!! There was also a magnifying mirror which had a light. In the walk in wardrobe, which was big, there was a full length mirror ample hangers both the usual kind and sating covered ones which all duly rattled on the last night!! The safe was at the top of a chest of drawers. This area had a sliding door which operated the light …..which we discovered after hunting for a switch!!there was also a shelf on the floor so that shoes could be palced on top of as well as underneath. The door was operated by the usual keycard BUT it was not thrust in a slot but just gently scanned by a black ‘scanner’ on the door. The keycard was then placed in a slot inside the suite so that all electrics were able to function. Interestingly there were USB slots by the beds so you could charge your ipad etc there with no need for a plug! I think that I have covered the actual room …. Dining There is the MDR Compass Rose where you are asked if you wish to share or just want a table for two….your choice whenever you go unless the tables for two are occupied. There are speciality restaurants…Prime 7 for steaks…Chatreuse for French cuisine…Pacific Rim for Asian and then another for Italian. All are included in your cruise fare….as are ALL drinks at any time on the ship.Pre dinner drinks are accompanied by canapés. Food in the MDR has so many choices that you are spoilt for choice.I have never seen such an extensive menu. There are tablecloths even in the self service restaurant which are changed for every set of people dining at them. Fabric serviettes used all the time nothing paper and no trays to carry your choices back to your table but plenty of lovely stewards at the ready as I found out when I fell over!!!!!!!! There is of course 24/7 room service. Entertainment The theatre is big enough and there is one Show a day or a movie if no show. We went to a couple…the 12 singers and dancers from the ship were good and put on a good show.Later on in the cruise we had a very mediocre singer who sang swing which I do not like . There was during the day a lady from the Smithsonian Institute who gave us lectures on Pirates in the Caribbean. These were quite well attended and were interesting. There was the usual Casino and two big shops but with pricey goods! One pool on the deck and an infinity pool in the spa. There always seemed to be an abundance of sunbeds but as I get the sun here in Gibraltar I didn’t choose to sit out! Some sunbeds had a hood like a pram!! There were others for two and the normal ones for one. Up on the top deck there are two putting courses or whatever they are called! I also think there was a court of some kind but only went up there briefly. There were areas for dancing but that’s not my thing so don’t know what it was like to be honest. The entertainment team were highly visible and always ready for a chat. They ran a trivia quiz during a very civilised Afternoon tea !! Tea was served with the waiters wearing white gloves . Different days had a theme like Viennese or chocolate. Tours These were for the most part all included but there is the odd one where you have to pay a supplement. A tote bag was in our suite for us to take on tours with us. SOLO travellers I wasn’t going solo on this one but attended the solo meet on the first full day. They met every evening at 6.45 till 7.15 where they could all go as a group for dinner if they so wished. A member of the entertainments tea hosted the meeting AND went to dinner with the group which I thought was a lovely touch! We met some interesting characters on our cruise!! There were supposed to be 25 solos on our cruise but the most we ever met was about 6 of them and all ladies. Ship EXPLORER itself The ship is obviously new yet some areas of carpet were a bit worn as in the pattern had worn off!! That is the only negative!! Carpets…marble were all beautiful and kept spotless by the hard workers which you didn’t see too much so makes me think it is done at night. Chandeliers were amazing especially the one by the entrance and a double sweeping staircase which is gorgeous and huge!! Beautiful different kinds of leather armchairs are all over with plenty of cushions. We never saw a crowded area apart from the hour before disembarking. FYI…in our suite we had THIRTY lights ,even one in the shower!!! Our challenge every night was finding which one of the NINETEEN light switches belonged to which light!!!!! Read Less
14 Helpful Votes
Sail Date: March 2017
This is our 4th cruise. We've been on Holland America for their Mediterranean cruise (Ancient Civilizations) and their Baltics cruise. We also took Paul Gauguin cruise in French Polynesian. This was our first trip on Regent and our ... Read More
This is our 4th cruise. We've been on Holland America for their Mediterranean cruise (Ancient Civilizations) and their Baltics cruise. We also took Paul Gauguin cruise in French Polynesian. This was our first trip on Regent and our first cruise without our two children. My husband and I absolutely loved the Explorer. It is a beautiful and luxurious ship. There are about 700 guests. It's a quiet ship, no rowdy music or games at the pool. Wonderful and huge fitness center at the back of the ship with windows all across the three rooms. It sits above the Canyon Ranch Spa and the infinity pool. Very lovely spot in the evenings. The infinity pool was always warm and not salt water like the main pool. We had a concierge level suite (#1024), which was quite nice. They tried to get us to upgrade to the Penthouse suite but it was $3,200 more and only a little big larger. The Penthouse suites comes with a butler but we two suites and two butlers on the Gauguin and never really used them. Our Regent suite was smaller than our Deluxe Veranda suites on Holland America but much larger than our rooms on the Gauguin. The bathroom is huge and lovely - double sinks, marble and tile everywhere, stand up shower with lovely rain head shower and separate bath/shower. The bath is the entire width of the room and right next to that is a walk in closet - also the width of the entire room! There were more drawers and shelves in the room then we needed for our 10-day cruise and we had a lot of clothes and shoes. The suite deck is huge - lounge chair and two sitting chairs and a big round table. Definitely as big as the one on Holland America. The entertainment is fabulous with live shows throughout the cruise, as well as many live singers throughout the several lounges. The food on the Explorer is delicious. We tried all 3 specialty restaurants. We thought they were all very good but Prime 7 steakhouse was the best. They also turn part of the Veranda into an Italian restaurant for dinner. No reservations required. It was our favorite. The portions at all the restaurants, including Compass Rose (the Main dinner dinning room) were quite large, much larger than typical cruise fare. The staff on the Explorer are very friendly and professional, mostly European staff unlike the other ships we've been on. Our suite stewardess and steward were amazing. They did such a wonderful job with our suite. We did an excursion at every port. In Cozumel we did ATV rides in the jungle then a stop for lunch at a beach club (the beach club was fair), then dinner on our own at Guidos (ship didn't leave until midnight). We highly recommend Guidos. It is amazing (was recommended to us by a friend of the Mayor of Cozumel). Definitely order the garlic bread and red snapper with mangos. It's to die for. In Costa Maya, Mexico, we did a walking tour of Mayan ruins, which were amazing. Very impressive and in much better condition/restoration than we expected. In Guatemala we did a Eco Hike, which included a fabulous lunch at a wonderful eco lodge and then a hike up into the rain forest with a knowledgeable guide and a demo of tapping a latex/rubber tree. In Belize, we went to the beach/pool resort. What a fabulous place. There is room for 4,000 guests but our ship held about 700 and probably only half went to the resort so we had the place to ourselves. They have a glorious pool that winds forever, zip lining over the water, kayaks etc. There is a little village with shops, restaurant huts and bars. Very fun. In Roatan, Honduras we took the Jolly Roger Catamaran & Snorkel excursion. This was the best snorkeling trip we've been on and we've been on at least 10. The crew is so much fun. They had two divers in the water with us and one on a kayak watching the group. There were probably 60+ of us on the boat and it didn't seem chaotic or crowded at all. They took us to a lovely reef with loads of fish. In Grand Cayman, we went tot he Whitehouse Beach Resort. It is magnificent. And you have to have the frozen Mojitos from the bar over the water. A wonderful al la carte lunch was included. On one of our At Sea day, we had massages at the Canyon Ranch Spa - fabulous. On the other At Sea day, we took a cooking class. The kitchen is amazing. Each participant had their own mini kitchen set up. We cooked a fabulous app, fish stew and tiramisu paired with wine of course. Like most cruises, the alcohol flows constantly. The only drawback for us was the age of the guests. We are in our early 50's and very active. We were told that the average age was 58. I would say the average age was closer to mid-60s. There were a lot of guests in their 80s for sure. I'd say only about 25% of the guests were under 60. Read Less
110 Helpful Votes
Sail Date: February 2017
We chose this cruise for our 40th anniversary. We felt totally invisible to the crew and staff. Hard to imagine that so many staff can look without really seeing, There were exceptions and some good service but not the norm. Order a coke ... Read More
We chose this cruise for our 40th anniversary. We felt totally invisible to the crew and staff. Hard to imagine that so many staff can look without really seeing, There were exceptions and some good service but not the norm. Order a coke with lunch...never came. Order juice at breakfast...never came. Order a salad for dinner...get someone else's salad and have it wisked away after 5 minutes...oopps! hope you did not sneeze in it before we took it to the other table. The entertainment was mediocre except for the comedian. The dancing was very suggestive and cheap and a little embarrassing to watch with your wife. Watching soft porn? Could not understand the captain's announcements. The excursions were not really that great unless you were interested in looking at old sugar plantations endlessly. The islands are very full of litter. Unemployment is high and poverty is seen everywhere. We will choose another cruise route and itinerary next time. The weather was great. but good luck getting a chair on the pool deck as they could not possibly seat the hundreds of guests who wanted to be there. save a seat the first day and claim it for the whole cruise like everyone else or don't even try to get one later. they let people save the chairs all day even when they are not using them. on a good note...the ship decor is outstanding. Read Less
14 Helpful Votes
Sail Date: February 2017
My wife and I are huge fans of Regent and have been on 18 different Regent cruises. We really have no way of comparing Regent to other cruise lines as we have only sailed four other times on various ocean and river cruises. Regent takes ... Read More
My wife and I are huge fans of Regent and have been on 18 different Regent cruises. We really have no way of comparing Regent to other cruise lines as we have only sailed four other times on various ocean and river cruises. Regent takes care of just about everything for their passengers. We are presently in the midst of a 20 day eastern and western Caribbean on Regent's new ship The Explorer. Regent advertises this ship as the most luxurious ship ever built and that statement is probably true. We are in what Regent calls the Explorer Suite. We originally booked a Seven Seas suite, but Regent changed the classification of our suite right before we left. The suite has a bath and a half, seating area for six, dining room table for four, a work desk, king size bed and a massive deck that has an L shaped sofa, recliner for sunbathing and two tub chairs. The furnishings are very modern with lots of mirrors, chrome, velvet fabrics, great artwork, two flat screen televisions, and a bar. All of the drawers are auto closing drawers. The walkin closet is more than ample in size. The bathroom has a full size jacuzzi tub, two sinks, a large shower and private commode. The toiletries seem to be upgraded since our last cruise, or maybe they are new for the Explorer or the Explorer suite. Our suite has a butler who has been as good as any of the butlers we have had on previous cruises. There was a slight mis-communication as to our status with Regent when we first got on board, but that was worked out quickly. The food is excellent, especially the presentation. Regent's new Pacific Rim restaurant is wonderful, just like Prime 7 and Chartreuse. The size of the Compass Rose has been reduced because of the addition of the Pacific Rim restaurant. Also the aft lounge that is on other Regent ships has been eliminated and replaced by a much larger spa, gym and the Pacific Rim restaurant. The shows have been typical Regent quality. Shore excursions haven't been great, but we are in the Caribbean and there are not a lot of choices down here. Now for my only serious complaint. We are in suite 1005 which is below the Culinary Kitchen. There is activity in that area from 7 AM till 11 PM almost daily. We have complained but the noise cannot be stopped unless they close the kitchen which they will not do. The cooking classes are only on the days at sea, but the commotion goes on when we are trying to go to sleep and starts when we are still trying to sleep. We never take a suite on the uppermost suite deck because of the noise factor. However, there wasn't anything available on this cruise except on Deck 10. All in all we can overlook the noise as the ship itself is pure luxury. Read Less
97 Helpful Votes
Sail Date: February 2017
We wanted to try this new ship as we heard it was very luxurious. We have sailed previously on other Regent ships and had enjoyable cruises with some minor lapses in service and excursions. On this particular cruise in the Caribbean we had ... Read More
We wanted to try this new ship as we heard it was very luxurious. We have sailed previously on other Regent ships and had enjoyable cruises with some minor lapses in service and excursions. On this particular cruise in the Caribbean we had visited all of the ports previously and were not interested in taking any of the free excursions (bus rides). In fact we did not even get off the ship in St. Barts as we felt this Island to be a total rip off. The Service in all of the restaurants was substandard with many of the Ukrainian staff unfamiliar on how to serve and clear. On our first night we ate in Prime 7, the steak house. I wanted to order the Dover Sole and asked the server if he could filet same and remove the bones. His reply, " I don't know how". I then ordered a steak and saved the Dover Sole for the next night in the main dining room, Compass Rose, where it was filleted properly. In the French restaurant I ordered the cheese course. The Ukrainian waitress cut off huge chunks of cheese from the Cheese Trolley, way too much, and then asked me if I wanted salt and pepper on my selection. The above are only two almost comical instances of the unprofessionalism of the serving staff. Service was hit or miss, depending on the luck of the draw as over sixty new untrained crew arrived the same day we departed Miami. Our Suite on deck 12 forward, 1206, was fine except for the wind noise which we heard on some nights when the seas were rough. Also, interior doors in the walk in closet and bathrooms would open and close by themselves. Our Butler was outstanding and couldn't do enough for us. One of the lecturers on Cuba gave us erroneous information on Meyer Lansky. I informed afterwards as I had first hand knowledge. Read Less
71 Helpful Votes
Sail Date: February 2017
First all inclusive cruise experience Chose the Seven Seas Explorer to find out what an all inclusive luxury cruise is all about. Have sailed 16 previous times on main stream cruise lines mostly to the Caribbean. The ship was nicely ... Read More
First all inclusive cruise experience Chose the Seven Seas Explorer to find out what an all inclusive luxury cruise is all about. Have sailed 16 previous times on main stream cruise lines mostly to the Caribbean. The ship was nicely appointed and the deck plans were laid out well. Missing from this cruise were children, photographers, souvenir drink glasses, music at the pool, smoking in public or on verandas and anyone at the night club past 10 pm. That being said, many of the past Regent cruisers were very happy with those observations and are very loyal to the cruise line. We felt that a little music at the pool in the middle of the afternoon would have livened things up a bit, especially since there were 4 days at sea. On one afternoon the Absolut Duo pair were supposed to play for 45 minutes. They showed up, had instruments set up but disappeared quietly without performing. The cabin was a deluxe veranda suite. It was more than adequate for the two of us with plenty of room. The flat screen tv would have been better if it were high definition and more sports channels were included. The sound was awful and it was the only thing in the room that had music to listen to. The ship shuttered like most cruise ships will do when going 20 knots but what we did not expect was all the weird noises the room made. During the night it was like someone was tapping on the walls. Everything creaked around the bed. Dining was great in all the venues. The food was better than most cruise lines we have been on and the table settings were superb. Service was mostly good but there was the occasional mishaps such as bringing two courses at once or not bringing the requested item. Entertainment was average. The shows were typical Broadway style productions. The comedian Fred Klett was awesome and had a funny, clean show. The musicians were very good but we felt they are overworked as there were just three main acts. The band, which had to perform at the show and nightclub, the lone piano man, and the duo. They could have added someone to do live chamber music at tea, maybe a little steel drum at the pool, and just maybe an acoustical guitar singer to get in the spirit of the islands. Ports of call - Tortola, Virgin Gorda - Went to the baths in Virgin Gorda. Took a high speed boat right from the side of our tendered ship. Guide could have been better if he stayed with us and explained any options we had in navigating down to the water. The trip took most of the day and did not see Tortola. St. Johns, Antigua - Catamaran trip with champagne and lobster. Was a good trip with two stops to swim or snorkel. The crew was great and had a very nice time cruising the coastline. Bridgetown, Barbados - Safari ride across the island. This trip was rushed as we had to wait for the first excursion to return. The trip was supposed to last for four hours but we did it in three. Two an a half hours were spent in an uncomfortable seat on a crowded jeep going at high speeds across the island. The only stops (2) were brief and the only time we were off-road was for about one mile for what they called a rain forest. Would have much rather traversed the island in something more comfortable than the back of a truck with 10 passengers sitting sideways and holding on for dear life. Castries, St. Lucia - Beautiful island! Took the trip called "land and Sea to Soufriere". This was a great trip in a comfortable bus and catamaran. We had a great guide who spent the seven hours with us and took us to a lot of cool places. The island was the most beautiful by far that we have visited on this trip. Gustavia, St. Barts - Walked around town, checked out the yachts, then took a catamaran ride up the coastline. The catamaran was the most luxurious one we have taken an excursion on. The two person crew was very attentive and the couple hours spent were a lot of fun. Overall Experience - A luxury cruise is nice since there is no tipping, shore excursions included in price, and the only bill at the end of the week was for a phone call made from my cabin. Considering the cost of the cruise which is 5 times as much as a mainstream cruise line I would not do it again. The cost did not give us any more than we would have paid had it not been all inclusive. Regent should spend more money on entertainment since there are not a lot of activities onboard the Explorer. I do not want to pay the price for what some would call the most luxurious cruise ship since marble and art do not entertain. Regent also put us on an early flight which got us to Miami at 9:30 am. We had to stand outside the cruise terminal with no food or water and wait until noon to get onboard. We would have expected them to place us somewhere comfortable since they planned our early arrival. Our cabin category did not warrant a pre-night stay at the Ritz as some received (read the fine print on the brochures) or business class air. I receive a new brochure from Regent every other day in the mail which I would not consider to be the norm for marketing a cruise line. Next cruise for me will not be on a Regent ship as there is just not enough bang for the buck. Read Less
4 Helpful Votes
Sail Date: February 2017
We have sailed on every RSSC ship except The Diamond. We have also sailed many times with Silversea. This was absolutely the best ever. We chose this cruise just so we could experience The Explorer. To me luxury is service, space, ... Read More
We have sailed on every RSSC ship except The Diamond. We have also sailed many times with Silversea. This was absolutely the best ever. We chose this cruise just so we could experience The Explorer. To me luxury is service, space, and quiet. The service was superb in our suite, the restaurants, the lounges. It seemed every wish was anticipated. We never had to wait for drinks, wine, water, coffee or room service. I love food and when travelling seek the best restaurants in an area. The food in Compass Rose, Pacific Edge, Chartreuse, and Prime 7 was fabulous -- as good as any toped rated restaurant in any city. We love the Compass Rose anytime favorite menu. Had seared foie gras every time we dined there. The ship's movement was quiet and smooth. Although one night in a storm, we could hear the wind, we never felt any movement. The Compass Rose restaurant is aft on deck four. The were no vibrations, no noise, ever. We had to look out the window to see if we were moving. As advertised, the ship is luxurious. The art and furnishings are breathtaking. There are numerous beautifully appointed public seating areas. The lecturer was excellent. Very informative about the area in which we were sailing. Shows were very entertaining. The Canyon Ranch spa was beautiful and the treatments, although pricey, were wonderful The only disappointment was the cooking school. It required standing for two hours. I cannot do that and requested a chair or stool and was told "no." I had to leave three times to sit next door in the library to rest my legs. The hands on classroom is beautiful. The class was for beginning cooks, so I did not learn anything. It seemed to be run by someone other the Regent. We would sail on Explorer anytime, anywhere. Read Less
Seven Seas Explorer Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.5 0.0
Service 5.0 0.0
Value For Money 3.5 0.0
Rates N/A N/A

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