2 Helpful Votes
Sail Date: January 2018
Of the 22 cruises we have experienced, this was the Best! The entire crew was absolutely first class. Their command of the English language was very impressive. When you are able to communicate as well as have the occasional joke with ... Read More
Of the 22 cruises we have experienced, this was the Best! The entire crew was absolutely first class. Their command of the English language was very impressive. When you are able to communicate as well as have the occasional joke with foreign crews---this certainly enhanced our trip. I was onboard six days before I ever had to ask someone to refill my coffee---an example of how they monitored you and any need you may have! The food in ALL venues was outstanding and the presentation was the same. The entertainment was above the normal usually experienced on smaller ships. Our cabin was beautifully furnished and the bed was so comfortable, it had us searching for make and model... Embarkation and debarkation was easy and expeditious. The experience on this cruise ship was the pinnacle of our travels and we know it will be difficult to surpass in the future. Highly recommend this ship! Read Less
3 Helpful Votes
Sail Date: January 2018
We chose this cruise to escape from the harsh NYC winter, check out the much-touted Explorer and celebrate our anniversary. This was our first Regent cruise, previously sailed on Seabourn, Paul Gauguin and Ponant (the latter with Tauck). ... Read More
We chose this cruise to escape from the harsh NYC winter, check out the much-touted Explorer and celebrate our anniversary. This was our first Regent cruise, previously sailed on Seabourn, Paul Gauguin and Ponant (the latter with Tauck). First thing we noticed was the elderly (75+) demographic and lack of diversity among passengers. We are 60, fun loving, laid back and friendly. Didn't get to connect with others of our outlook and interests (did meet pretentious braggarts though). To be fair that could be due to the fact that the boat was crowded or we maybe just weren't lucky. This is a long review but hopefully will be helpful to some: First let's start with the good. Our cabin was large, nicely decorated and well laid out with plenty of drawer and closet space, a large double shower with grab bars and comfy king bed. PH was not much more than a verandah suite (price gap much bigger on Seabourn) and well worth it. However, as PH dwellers we did NOT have priority over others for excursions or specialty restaurants (as other reviewers have mistakenly posted). No, Regent is democratic that way, we were closed out of many things and treated just as badly as everyone else! A couple of evening shows were good (more on that later). Dinner at Setti Mari and Compass Rose excellent with many choices and good service. And oh that undulating blue chandelier in CRose, exquisite. Well padded comfy loungers around the pool, that is if you could find one that wasn't being saved by an inconsiderate person gone for hours. Elevators were quick and mostly not crowded. Common areas were beautifully decorated and spotless. Now for the bad: Breakfast and lunch buffets at La Verandah were crowded and disorganized. Food was not replenished quickly by staff who seemed overwhelmed by the fully booked cruise. Some staff members were friendly and tried their best to keep up with demanding clients, but many were sullen and inept. Specialty restaurants were fully booked early in the cruise so we had to share a table to try them, which could have been fun if our table mates had been pleasant (they were not!). Regent claims that most shore excursions are free, but many were fully booked early in the cruise so we couldn't join them. Destination Services staff ranged from clueless (didn't know the first thing about Regent excursions) to downright rude. Excursions are not "free" if they're unavailable right? We were hoping for enrichment lectures by an expert in Caribbean culture/history as we had on other cruises, instead got a retired guy talking about how to use a camera and relating boring personal anecdotes. Live music and entertainment was geared toward elderly country club crowd, even had a Peggy Lee tribute one night. A couple of evening shows were excellent (notably the one about the 60s), mostly corny. No reggae or decent rock music in lounges. Spa grossly overpriced even for a cruise, would not have gone there but had to use up shipboard credit or lose it. Think $195 for a hair conditioning treatment alone. Despite these issues, we do like Regent's all-inclusive concept and plan to try them again on another itinerary and hope things go better. I'll let you know how that goes. Until then, happy travels y'all. Read Less
1 Helpful Vote
Sail Date: January 2018
The ship was great. Unfortunately, the weather not so much so (but wasn't within Regent's control.) The cabin was spacious, particularly the bathroom area. The dinning was excellent in all of the dinning rooms. The staff ... Read More
The ship was great. Unfortunately, the weather not so much so (but wasn't within Regent's control.) The cabin was spacious, particularly the bathroom area. The dinning was excellent in all of the dinning rooms. The staff was always attentive but never rushing. I particularly liked the wine selection. The listed wines were very good but the wine steward was always quick to offer other options at my request. The entertainment was good, but somehow the musical/dance group didn't quite match up to my experience on previous Regent cruises. I am not sure if it was the performers or the content of the show. The only real downside was the embarkation and disembarkation. The embarkation had passengers lined up outside in the rain even though the indoor area was almost empty. The disembarkation was chaotic. Passengers seemed to forgotten once they had stepped off the ship. There was basically no help in finding the airport bus. Maybe Regent doesn't control that but they should have enough impact to lobby for improvement. Read Less
1 Helpful Vote
Sail Date: January 2018
Let me say first we have been on several cruises as well as river cruises and we've found Regent to be the best; now we haven't been on Seven Seas but really enjoy ourselves on Regent. I read a couple of the other reviews and ... Read More
Let me say first we have been on several cruises as well as river cruises and we've found Regent to be the best; now we haven't been on Seven Seas but really enjoy ourselves on Regent. I read a couple of the other reviews and I must say the one cramugen that didn't like it and wont be back, has just been spoiled or expects too much or just had some bad luck. I can't say enough good things about this cruise, from Ship to crew to dinning to enrichment lectures. I will say on the entertainment, we usually do not attend the shows that are just the "singers and dancers"....because they [all cruise ships] have singers and dancers. They all are very good at what they do, but after a while it's just the same old thing, just different music... We prefer the individual entertainers.........that's just us. Anyway, we intend to do more Regent cruises for sure, but will go back to Oceania and others just for their variety and itineraries......... Oh one more thing........we really didn't feel like we were separate from the elite, many repeat Regent cruisers any more than any other ship; with Regent, the ships are small and repeat cruisers have a tendency to know some of the crew from past cruises and do get some preferential treatment.......naturally Read Less
3 Helpful Votes
Sail Date: January 2018
We chose this cruise for our Honeymoon. Prior to boarding the ship we stayed at the Ritz Carlton Bal Harbor, which we highly recommend. The ship was beautiful and we were so impressed by our cabin, Penthouse Suite 819. TV on demand had ... Read More
We chose this cruise for our Honeymoon. Prior to boarding the ship we stayed at the Ritz Carlton Bal Harbor, which we highly recommend. The ship was beautiful and we were so impressed by our cabin, Penthouse Suite 819. TV on demand had great movies and TV Series options. The service was excellent - very attentive. Our room came with a butler, although we really did not know what to do with him, he was still nice to have, and served us breakfast in our room every morning. The Food was absolutely amazing at every restaurant on the ship. We especially loved Chartreuse and Prime 7. But honestly, even the Pool Grill was great. One nice perk of the Penthouse Suite was we were able to book one reservation each at Chartreuse, Prime 7, and Pacific Rim prior to boarding the boat. When we boarded the boat we were not able to book anymore until after our reservations were completed. We booked each for the first three days, and ate at Chartreuse twice, Prime 7 twice, Pacific Rim twice, Sette Mari twice, and Compass Rose three times. In addition to that, we ate at Chartreuse and Prime 7 many times for lunch. Prior to boarding, I decided to book two cooking classes, and I am so happy that I did. They were so much fun. I personally am not into cooking, but my partner is, and I would say we both equally enjoyed both cooking classes. We enjoyed using the gym and infinity pool in Canyon Ranch. Our spa treatments were good, we had two couples massages and pedicures. Our favorite port of call was the private island, Great Stirrup Cay. We did not do any excursions through the ship. Like the other reviews, the internet was not great. I did find the signal to be stronger in the common areas. I was not bothered by this, as I had read the reviews and knew the internet would not be great. We are a same sex couple, and there were several other same sex couples on the ship. We felt very comfortable by how we were treated by staff and other guests. I was surprised at how many guests were 30s-50s age category. Most of the reviews had mentioned the demographics skewed much older. I would say about 1/5th of the guests were under 50. I think the shorter cruises have younger guests, ours was 11 nights. There were many couples on their honeymoon. There were only a handful of very small children (toddlers) and a couple high schoolers, but we did not see any grade school aged children. Getting on and off the ship was easy. Penthouse Suites do not get priority. We did not go to any of the entertainment. Overall everything was excellent, and we can't wait to go back on the Explorer. Read Less
Sail Date: January 2018
As platinum members with Regent Seven Seas we have enjoyed many cruises on their 3 other ships. Our first experience with the Explorer, on this cruise, was so way over the top luxurious and classy, its in a class by itself. ... Read More
As platinum members with Regent Seven Seas we have enjoyed many cruises on their 3 other ships. Our first experience with the Explorer, on this cruise, was so way over the top luxurious and classy, its in a class by itself. Embarkment - The port changed terminals but guests were not told so we had to find the Explorer. The eventual terminal was poorly staffed and disorganized. They even had us guests standing out in the rain, instead of organizing the scanners further back in the terminal. Not Regents fault but management should insure with the cruise port in Miami not treat their guests so shabbily. The ship - No expense was spared in creating such a beautiful and luxurious ship. On first boarding you see the loving details of this ship. All public rooms are spacious and well appointed. Dining - From the main dining room, specialty dining rooms and the buffet you will get wonderful meals and great attentive staff. We loved all the venues but fell in love with the Asian dining room. Stateroom - We booked an F1 stateroom, and just like all the other Regent ships, the stateroom was roomy, large walk in closet, huge bathroom and larger balcony. All decorated beautifully. Excursions - After last year's hurricane, ports were removed from the itinerary and some folks were disappointed but we had been to all the ports on the itinerary and truly wanted to enjoy our first cruise with the Explorer treating the ship like our own private yacht. We went into each port on our own but for the most part enjoyed the pool area and public rooms. Entertainment - Sadly, Regent has become like so many other cruise companies and provide mediocre in-house entertainment at best. Specialty one night acts are rare. For the price of the cruise you would expect top notch entertainment but sadly, no. We certainly don't enjoy cruising because of the nightly shows. But it would be nice once in a while to have a wow show. Enrichment - What happened on this cruise? So many sea days a truly lousy speakers or lack thereof. Again, poor lecturers are becoming the norm. Overall - We want to sail on the Explorer again and again. The few negative comments here have nothing to do with our wonderful first experience on the Explorer and will no deter us from enjoying the Explorer or her sister ships in the future. Read Less
16 Helpful Votes
Sail Date: December 2017
Went on this cruise to celebrate our anniversary. First time on Regent. Had traveled on sister company, Oceania several times. We found the beds on Oceania more to our liking for firmness, but that is personal preference. Very ... Read More
Went on this cruise to celebrate our anniversary. First time on Regent. Had traveled on sister company, Oceania several times. We found the beds on Oceania more to our liking for firmness, but that is personal preference. Very good choice of restaurants. Because we were willing to share tables, we were able to dine in the specialty restaurants several times each. The main dining room was also attractive and well served. Waiters and wine stewards were well trained and friendly. Would not mind having the same crew on our next trip. The dining rooms did run out of grapefruits, blueberries and some other items, even though this was only a 2 week cruise. Booked another trans-Pacific cruise for the Navigator while on board Explorer to take advantage of some discounts. Cruise consultant needs some more training. Did not know much about the Navigator and did not quote the appropriate price. Our travel agent is fixing. Casino looked kind of dark and on most nights on this trip, not that much action. Spa is expensive and overpriced. Quality would have been good at half the price. Nice library, lots of small activities (sports, trivia, lectures, picture puzzles. Definitely an older crowd than any other line we have sailed. Read Less
1 Helpful Vote
Sail Date: December 2017
The ship and staff are amazing - There I've said it !! As an ex merchant seaman and part time cruiser I do agree with Regents description of vessel being most luxurious. The staff are very good and attentive. Always willing to chat or ... Read More
The ship and staff are amazing - There I've said it !! As an ex merchant seaman and part time cruiser I do agree with Regents description of vessel being most luxurious. The staff are very good and attentive. Always willing to chat or answer questions The food is really very, very good. I am utterly at a loss when people moan about the food. The presentation, quality and choice is second to none. Always space on the ship with plenty of loungers available - maybe not right next to pool but in other areas - yes. I found all the lectures well presented and enlightening. We only missed one show but all the rest including Irish comedian, Broadway singer, Pianist / Magician, Pianist / Comedian and in house shows were all excellent. The theatre is well appointed but we always went downstairs because visibility from upstairs not the best ( Heard several other comments regarding this ) The cabin was well appointed with plenty of drawers and hanging space ( with plenty of hangers !! ) The bed is wonderful & comfortable with a huge ( in my opinion ) balcony Yes the outside furniture is moved back & covers taken off but it's outside and so they should be for safeties sake whilst at sea .The cabin stewards and room service staff attended to all our requirements brilliantly. We had several hours, one night, of poor weather and yes there were some creaks but HEY it's a vessel and should be expected. Unlike a hotel ashore there was no road noise !! We ate all all restuarants with PRIME 7 our favourite. PACIFIC RIM was also very good. CHARTREUSE was our least favourite with a visit to Italian restuarant a better bet. COMPASS ROSE had a very varied menu and again was very good. Some slight issues with time taken for courses to arrive. However as we always requested a shared table this can sometimes be the reason with some people going through menu and others not. However there is always someone to talk too and BEING ON HOLIDAY - CHILL OUT !!! We made the most of the all inclusive tours and on the whole all were very good. Sometimes marred slightly by age of buses, no room to spread out as all seats full and / or poor guides. Used the spa with our onboard credit and although good was - as always on cruise ships - very expensive. Library was well stocked and daily papers available. All the bars are well appointed with the entertainment therein being good. Did not use boutiques or casino. Only went to one shopping / port presentation but same old !! Finally whether I would sail again on REGENT I'll wait and see. It was very expensive ( For us that is ) and I will have to review the " All inclusive " part to see whether it suits us but will always remain a very enjoyable cruise to remember. My rating refers to cruise, ship & staff BONUS ---- NO PHOTOGRAPHERS HANGING AROUND EVERY CORNER, ASHORE, ETC Read Less
45 Helpful Votes
Sail Date: December 2017
We went to join our friends from Brussels. The Regent Explorer was built in 2016. Hard to believe. Feels like an old ship that has been redecorated. If you are on Deck 5 aft, the elevator bank almost butts right up to the ... Read More
We went to join our friends from Brussels. The Regent Explorer was built in 2016. Hard to believe. Feels like an old ship that has been redecorated. If you are on Deck 5 aft, the elevator bank almost butts right up to the stairwell. Wonder who passed that inspection. We were not made aware of our cabin number until two days before embarkation. For good reason. We paid $11,000 for the smallest accomodation on the ship. Contrary to all other ships, we were not taken to our cabin, no steward to show us around the cabin. There was a bottle of champagne and two glasses that quickly disappeared the next day. No water pressure in the mold smelling shower. AC had to be fixed, TV remote not charged, bedspread not needed, looked and smelled bad. A layer of dust would settle on our shoes each night. Helps to vacuum UNDER the bed once in a while as seen with the dust on our luggage. It took three days, to make staff understand that we wanted diet soda in our refrigerator. That was the ONLY thing we had asked for. Many times, veranda furniture was stacked. We had to pull it out and place cushions. Interesting that there we not enough hangers when we used the cabin, but on departure day, an abundance of new wood hangers we placed in our closet as we left. Best restaurant "Pacific Rim" great service. Chartruse is neither French nor noteworthy. Needed a chain saw to get through two lamb chops. Waiter will pull out our chair, but where are they when the heavy chair will not slide on carpet. It is a struggle. Waitstaff will either buzz around you or are no where in sight. Many times on the Veranda a waiter would say he would get something for us and then disappear, never to be seen again. Very bad system for breakfast. Sometimes numbers on tables, sometimes not. How may times was coffee served with no cream. You waited until your coffee got cold to find someone to bring cream. I thought the two went together. Waiters very nice around the pool but elsewhere??????? Steak house, chef was disappointed that we didn't give him accolades. We asked for decaf We were given just the opposite and didn't sleep the entire night before departure. We are not wowed but furniture or fixtures. If Regent thinks that makes them great, they are dead wrong. It is the service and the graciousness that you remember. Read Less
4 Helpful Votes
Sail Date: December 2017
Billed as the most luxurious ship ever built, the Explorer lives up to this accolade. The incredible artwork and Murano glass in the public areas lend an air of decadence to the space. Speaking of space, this ship has it in abundance! ... Read More
Billed as the most luxurious ship ever built, the Explorer lives up to this accolade. The incredible artwork and Murano glass in the public areas lend an air of decadence to the space. Speaking of space, this ship has it in abundance! In concierge suite 644, we loved the extra room on the side of the bed which was positioned to give a view out of the windows, a genius decision. Storage space was so generous we had at least 10 empty drawers! Dining in every venue was exceptional. Our favorite was Pacific Rim and we were able to eat there 3 times. He loved Compass Rose for breakfast and we both enjoyed dinner there as well. The menu offers a "make your own" list of entrees and sauces so you could always find something to love, even if the daily menu was lacking. It never was! The pastry chef is stupendous. Beef offerings in Prime 7 while delicious are too large. We ordered small portions of the prime rib and even then could only consume half. Avoid a starter if you dine there, but hard to do with the temptations on offer. The most significant part of this cruise was the number passengers with mobility issues, from canes and walkers to wheelchairs They were catered to remarkably well. It was so special to know Regent could accommodate these folk. Quality of entertainment was mixed, two shows exceptional, many average. Cruise director John Barron is a delight. Excursions were excellent. We especially recommend Jenni's Spices Cooking Studio in St. Lucia, but submersible (Barbados), beach break (Antigua), and Sunnyside Garden (Grenada) also quite good. Due to hurricane, we visited St. Kitts and loved the Caribbean Cooking Experience as well. The down side was the embarkation and disembarkation handled by Academy sub-contractor. Departure from the hotel was chaotic at best. Upon leaving the ship, no clear signage or direction for picking up luggage or getting to coaches existed. We were dropped at Miami airport at the wrong stop and had to walk from one terminal to another, again with no staff on hand for directions or assistance. Other cruises we have taken provided someone who escorted us to the check in desk in a timely manner. Sadly that last experience colored our positive experience on the ship. Otherwise we would have rated the cruise excellent. Read Less
41 Helpful Votes
Sail Date: December 2017
Points to consider……………….. We are long time main stream cruisers having sailed on a number of different lines including Sliver Sea with a few preferences. This was our 1st Regent Cruise and we cancelled a back to back ... Read More
Points to consider……………….. We are long time main stream cruisers having sailed on a number of different lines including Sliver Sea with a few preferences. This was our 1st Regent Cruise and we cancelled a back to back booking on Celebrity based on the desire and a promotion to try their “most luxurious cruise ship “ That said, expectations were very high. Embarkation was delayed for security reasons which slowed things down but we made our own way to our cabin. It can be called truly all-inclusive however there is a kind of a catch to that. We didn’t truly realize it till we were on board. For us, there was a distinct perception of a subtle Class tier structure. We should have spotted it when trying to pre-book the “free shore excursions.” Bottom line is the more you pay, the earlier the access to availability which if you book later in the season can limit your choices significantly and there’s not on board credit offered if there are no tours suitable for your level of excursion or capabilities. ( I should note at this time that we booked an Entry level stand by cabin and was offered an upgrade for a fee which we took advantage of, though it did not include the usual perks associated with it. Just the cabin. ) We also got the distinct impression that when we arrived at the main dining room and asked for your cabin number, I believe it displays more than who you are in the order of things. On a number of occasions we were lead to a table for two in what I’d consider the highest traffic area in the dinning room. By the Kitchen..... even though there appeared to be room elsewhere. In our opinion, for this level of cruising, should never be offered as the noise and related commotion makes dining quite unenjoyable. The time it took to order and move through course by course was very long as well. When we were offered a similar table a few days later, we declined and waited, then were seated by a window and the service was speedy to say the least. Thereafter, we always had an acceptable table which leads me too the phrase.... “squeaky wheel gets the oil” so to speak. NOTE: Our comments have no bearing on the staff. They do as they are instructed from above. The staff on the ship are exceptional in every way from attitude to level of service. Cabin stewards to food and beverage and guest relations. We have to single out two in particular who work in the lounge just outside the main dinning room. Maya and Oksana who bar-tend made us feel very welcomed and took a genuine keen interest in our daily activities when we stopped by. The food on the ship was pretty bland and average for the most part. Mind you the presentation was fine. Maybe my wife and I are a bit more picky than most but much of it seemed to lack the flavor we enjoy. Not something I expected as it didn’t live up to the level of quality this ship displays. Room service always missed at least one small item in our order and poached eggs came hard boiled. Omelets were ok and eggs sunny side up. The toast on the other hand was hospital food. We could get over that and laughed every time as the bread offerings in the various dining venues were far better and more interesting as I believed are all fresh baked. Oh yah… frozen French fries…. Not. We dined in all specialty the restaurants which were to us unremarkable. However, Sette Mari at La Veranda, which is Le Veranda by day, is the exception, offering Italian cuisine which we found very flavorful. We dined there several times as a result. NOTE: ask for seating outside if at all possible as the main room is much too noisy and sitting outside in the warm breeze is the best! The ship itself is to say the least, very beautiful. The main rooms, dining and artwork are all exceptional and tasteful. The pool is warm salt water and inviting. Great if you have a bit of joint pain. It truly is a gorgeous ship. No doubt about it. The crew are always doing touch ups at every port stop it seemed. For the shore excursions that we did have access to, these were handled very efficiently and Regent Staff and check in system was smooth and worked very well. The entertainment…. The technology on board is great. Good sound and great visuals. Two show productions stood out while the rest and guest artist were average. Again for this level of cruising it should be much better in our opinion. Also a bit more contemporary. A lot less old school.... less 40s and 50’s, not that there isn’t a place for that but something a bit more current would be nice. The entertainment in the lounges were good and worked well with a pre-dinner drink environment. Having been in sale some 30 years, a small personal comment to those in the luxury cruise ship marketing department. Never ever underestimate your entry level cruiser as they may be your next high end client just checking you out to get a taste to see if you walk the talk.... or the main stream couple who worked longer and harder for the same experience. In closing, we all experience the world around us differently and opinions will vary. Would we cruise with Regent again? Likely not, as we found main stream cruisers much more friendly, open and not as pretentious. In many cases its a better value. Read Less
4 Helpful Votes
Sail Date: November 2017
Chose this cruise (Rome to Miami) for the ship and the TransAtlantic experience. The food, cabin staff and dining staff service were absolutely first rate. This was our first "all-inclusive" cruise experience and we found it ... Read More
Chose this cruise (Rome to Miami) for the ship and the TransAtlantic experience. The food, cabin staff and dining staff service were absolutely first rate. This was our first "all-inclusive" cruise experience and we found it very relaxing not to always be reaching for your cabin card. The entertainment was generally above average, although the magician did a juvenile routine that clearly had not been vetted for adult cruisers. The folks at the destination desk left a lot to be desired, both in terms of knowledge of the ports and excursions they offered. The end result was a lot of confusion as to what excursions were appropriate and where exactly they went. The enrichment activities were not effective even though they were offerings from Smithsonian. The topics were either too narrow and esoteric or of such limited interest that most passengers watched the tape of the presentations so they could turn them off when they got bored. Read Less
4 Helpful Votes
Sail Date: November 2017
This was cruise #3 with Regent. The experience on the Explorer was the best. Everyone was like the former Cheers show where "everyone knows your name." Amazing memories of staffers who may have only seen you once or twice the ... Read More
This was cruise #3 with Regent. The experience on the Explorer was the best. Everyone was like the former Cheers show where "everyone knows your name." Amazing memories of staffers who may have only seen you once or twice the entire week. Must have access to the photos of cruisers to have those memories. Loved the new ship. If someone couldn't have a good time on the ship, they can't have a good time anywhere. Port visits were intensive. I finally cried uncle after a few days and stayed on the ship for peace and solitude for two of the days. Some of the excursions seemed repetitive. Guides were excellent. Wish the excursions would not start before 9 or 9:30 a.m. Otherwise, it's like going to work and getting up super early to shower, shave, etc., and wolf down breakfast before racing downstairs to the Constellation Theatre to pick up bus number, wait in line to exit the ship, etc. Bartenders were all excellent. Singing duet from Poland (contract singer and keyboard Boogie and Sasha) were excellent. Plus, great and friendly people when I ran into them at port. Room stewards kept the room spotless. Especially impressed by all the restaurants -- specialty or otherwise. Compass Rose is better than most restaurants on land much less the Explorer specialty restaurants. Ship was 100 people under capacity so nothing was too crowded. So much shipboard credit that I had two massages instead of one and still had to burn through money with dry cleaning each day and racing to spend credits in the boutiques on the last two days. Too many great people to single out individually because I did that on the comment cards on the ship. After speaking with people who have been on the other "luxury lines" instead of the hoi polloi lines, Regent has the best bang for the buck on prices all things considered. Read Less
3 Helpful Votes
Sail Date: November 2017
We had a great time on the Explorer! The most outstanding thing was the customer service in EVERY aspect! The employees are so personable and nice. Their work ethic is incredible! Our room (Concierge) was spacious and the bed was so ... Read More
We had a great time on the Explorer! The most outstanding thing was the customer service in EVERY aspect! The employees are so personable and nice. Their work ethic is incredible! Our room (Concierge) was spacious and the bed was so comfortable. They came in to clean and make everything perfect twice a day. Anything we requested was immediately attended to. Room service in the middle of the night - no problem. We went on excursions every day with the port-intensive itinerary, so we only attended 2 of the evening shows. We had great dinners every night with unbelievable service and attention. Our favorite was the Pacific Rim. It was over-the-top on food and presentation. All of the restaurants had excellent customer service. We were glad we did the pre-cruise night in Barcelona at the Fairmont so we had a chance to regroup after the international flight. The Business Class air rounded it all up to a truly great vacation! Read Less
4 Helpful Votes
Sail Date: November 2017
Whilst the ship in general was really luxurious the time given to the shipyard to complete the fitting out showed in many areas:- Balcony door could not be opened from the outside on 3 occasions. Shower head was hanging loose from ... Read More
Whilst the ship in general was really luxurious the time given to the shipyard to complete the fitting out showed in many areas:- Balcony door could not be opened from the outside on 3 occasions. Shower head was hanging loose from ceiling in cabin Painting on a wall in cabin 15mm on the slant, visible and noticeable. In the Meridian lounge part of the ceiling decorations fell to the floor, luckily nobody was hurt. Marble in shower and toilet were badly stained, possibly from chemicals in the water as the walls (same marble) were clean. Piece of decorative grill in theatre broke away when slightly leaning against it. Whilst all but the stained marble (was told there were many cabins like this and it was a warranty issue with the suppliers) were dealt with in a few hours it did raise questions of why (a) nobody had reported them before - the ship had been at sea for over 2 years (b) why cabin steward had not reported these problems There were several other very minor finishing touches that were of either a poor quality or had just not stood the test of 2 years in service. There was also confusion regarding dress code in Compass Rose, Men had to wear trousers (not jeans as the other ships) BUT on the last night we were informed casual dress was OK - the crew member on the door on the last night was not informed and he was sending fellow passengers to La Veranda for their final meal. I showed the crew member a copy of Passages where the relaxed dress code was mentioned but he still had to go to the Manager for confirmation. Read Less
4 Helpful Votes
Sail Date: October 2017
We chose this cruise as we wanted to sample the most luxurious ship and like Regent and it went to some unusual attractive ports of call but started in Monaco and ended in Barcelona allowing for stays either end in places we love. We ... Read More
We chose this cruise as we wanted to sample the most luxurious ship and like Regent and it went to some unusual attractive ports of call but started in Monaco and ended in Barcelona allowing for stays either end in places we love. We stayed two nights in Nice prior and one night in Barcelona post cruise. Arrangements for boarding went smoothly at 12.30 and cases were in our room with us by 3pm. We took a concierge cabin as it has more room and it was a special occasion. The ship is spectacular with lots of chandeliers, luxurious carpets, artwork mostly modern though we never noticed the Picasso or Chagall supposed to be there. The cabin was great and had all you might ever want, massive bed, a large walk in wardrobe with safe, and a bathroom with separate bath (with shower head) and shower cubicle. Free LOccitane soap, shower gel shampoo and cream. The TV had a good number of English language channels and you got one free WiFi access for the cabin. The WiFi was awful initially, always slow, crashing or logging you out and a pain when two people wanted to use it at the same time. After advising about this the ship used a different satellite and the crashing stopped and speed improved. There are plenty of places to dine and all offer a good range of choices, though we found breakfast could be improved by offering blueberries raspberries and more sausages (only one or two offered) and more choice of bacon, streaky bacon isn’t a great offer. On the positive side you can have champagne and caviar instead. The dining areas include several outside, with the pool area offering faster food and buffet lunch in La Veranda with champagne and other drinks. In the evening We enjoyed Pacific Rim Asian food one evening and mostly Compass Rose. We prefer the layout on other ships as here there are many partitions closing of four or five tables. In the past we could talk to adjacent tables but not here. The shows we attended were not to our taste with a concert pianist two nights and songs and dance for the others. There is a good range of activities with golf, putting, tennis, shuffle board and bowls on the top deck and a walking track above the outdoor pool. We didn’t see the infinity pool. Service was courteous and friendly, though the captain and officers had a lower profile than on our other Regent Cruises, and a few officers were not so friendly, but the vast majority of staff were. There are only two shops aboard and the obligatory casino. The luxurious theatre has a few seats behind pillars? We visited Livorno, Ajaccio, Cagliari, Mahon, Cartagena, Valencia and found an excellent choice of free excursions on offer, the weather was good and warm with some sun and good sail outs from several. We visited Pisa from Livorno and Cutadella from Mahon doing a tour of Ajaccio and visited Ancient Nora from Cagliari. We did our own thing taking the transfer bus in the other two. A couple of guides were hard to understand, but others were highly knowledgable. The venues were all good though it was a holiday on Mahon so much was closed. The captain had a habit of leaving earlier than scheduled once all were aboard so we missed the Monaco sail out. Our cabin was at the rear and we had a couple of rough nights. Friends below us on deck 7 had to move cabins due to a loud banging noise keeping them awake We would go again, if the price was right, but we preferred our cruise on Voyager. There is nowhere to buy things like razor blades, medicines, bandages, that may be needed, so we had to get them ashore. I do wonder about the lifeboat situation with only four each side, if the ship were to list only one side might launch and with 1300 passengers and crew it could be a big squeeze Read Less
55 Helpful Votes
Sail Date: October 2017
The best of the best new ship.... Luxury "All Inclusive" Every part of the cruise from the beginning up until the last 2 days. 14 day cruise. here is why this is important and relevant. 1. The "cruise ... Read More
The best of the best new ship.... Luxury "All Inclusive" Every part of the cruise from the beginning up until the last 2 days. 14 day cruise. here is why this is important and relevant. 1. The "cruise consultant" was very terse and abrupt. this was the person responsible for booking future cruises. i was so excited about this cruise. *(grand suite, spent more than $50,000 for 14 days on this med cruise). i wanted to book 1 10 day cruise for 2018 (they were almost fully booked for 2018) and 10 cruises for 2019 *(total of 124 days.. 2 contiguous cruises) in the grand suite totaling more than $250,000 for myself and my wife. this was the last 2 days in this 14 day cruise. i was to receive $100 for each of the cruises that i booked (total of $1,100). the "cruise consultant", neglected to inform me and my wife!. so we forfeited much of the balance on my account. (mind you that we did all this $250,000 transaction for 10 cruises on the last 2 days of the cruise... So i could have spent some of this if i had known.) he did no even once, talk about any of the ports, or the destinations at all. he was so rushed because he had so many appointments. a very poor sale experience. i compared this to the most recent cruise with oceania, wonderful, experience with a consultant that even showed us pictures of the ports and the accommodations. we were very concerned about the rooms that we would be commuting to and requested to see the rooms on the day of disembarkation. Oceania scheduled this tour of the rooms. regents consultant referred us to our butler for this request. so, we did request this of our butler. he seemed inconvenienced by having to do this. on the day of disembarkation, the butler stated that he was sooo busy because the "head butler" had taken the day off (really? On the day of disembarkation?). so, my wife and i were trying to keep up with him to see the 3 rooms that we would be booked in (grand suites) for the 124 days!!! he was running the stairs, (literally 2-3 steps at a time!!!) and this was after we tipped him 300 euros on a cruise where tip was included!!!!!!!!!! So, I asked the Butler, "can you booked me reservations at the "Compass Rose" (the non-specialty restaurant) for 8 guests?" He tells me that this is not possible. even for the larger tables, it is a "first come, first serve". i thought that this did not make much sense. even more so, given the fact that i booked in one of the superior suites and that is what my butler was for "to make things happen". Instead, one of the 8 guests became friendly with one of the waiters at "compass rose" and was able to book, not 8, but 12 guests at the larger table!!!. And this guest was in a standard suite!!!!!!!! Really???? Sounds like my butler was impotent in this regard!!!!! Not able to do this???? (maybe he did not want to even try) Yet a guest in a standard suite with some acquaintance with a waiter was able to reserve not 8 but freakin 12 seats at a large table for dinner? PITIFUL........(OF WHAT USE WAS MY BUTLER?))) Soooo disappointed!!~! Butler sucked... ALWAYS FORGOT OUR REQUESTS (MANY!!!) I gave him the benefit of the doubt and even tipped him in a "tip included cruise". and yet, he expected me and my wife to run the stairs with him!!!!! Freakin ridiculous....!!!!!!! I currently have over $250,000 10 cruises for 2018 and 2019 on the same ship "regent explorer". Although the cruise itself was great, the booking experience was sooooooooo bad, i am considering cancelling all the bookings. Apparently this particular class of Luxury Cruise is such in high demand that: 1. They are building an identical twin sister ship ready in 2020 to address this demand. 2. They feel that there is so much demand, that they do not need to cater to the clients during the booking process. they still feel the ratings of the cruise experience is important (obviously). but, if they are not paying attention to the booking experience, it will bite them in the butt!!!!! Another thing, is that their internet service sucks!!!!!!! They offer free internet to all 850+ passengers. Well, fine and dandy. problem is that their process kicks you off after about 1-2 minutes of inactivity. Oceania and even carnival cruise internet was far superior. This is where the saying "free is not always better"!!!! Fix this!!! Luxury ship???? Have to pay extra for premium wine. ( I UNDERSTAND THIS) However, should have the option of paying extra for premium internet!!!!!!!! OTHERWISE, PASSENGERS ARE LURED INTO THINKING THAT THEY MIGHT BE ABLE TO FUNCTION WITH INTERNET ON BOARD, This is not the case!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Forget internet functionality!!!!!!!!!!!!!!!!!!! You will be internet isolated!!!!!!! Simple email only............ No attachments........... NO NOTHING EXCEPT FOR EMAIL (AND EVEN THEN, INTERMITTENT) Not the case with oceania and carnival. And should not have to feel appreciative for the opportunity to book a cruise on your ship!!!!!! *(EXPLORER) Horrible and very disappointing at the very end of a very expensive luxury cruise. Read Less
Sail Date: October 2017
We have sailed three times on the Voyager and were anxious to sail on the new Explorer. From the moment we were met by Regent at the airport to disembarkation, the serviceand quality in all aspects of the cruise exceeded our ... Read More
We have sailed three times on the Voyager and were anxious to sail on the new Explorer. From the moment we were met by Regent at the airport to disembarkation, the serviceand quality in all aspects of the cruise exceeded our expectations. The transfers from airport to hotel to ship were smooth and efficient. We were greetedon board with champagne, and for the next two weeks enjoyed the friendly, courteous and helpful crew personnel, especially the wait staff, concierge, cruise director and butler. The service was top-notch. We liked the all-inclusiveness of Regent cruises, and thequality of restaurants, entertainment and excursions was the best we've encountered. That includes sailing with Seabourn and Silversea. Not only was the decor in all the public areas of the ship luxurious, but the artwork wasunsurpassed. The Canyon Ranch spa and staff were excellent. We are looking forward to another Mediterranean cruise in October with friends we areanxious to introduce to Regent. Read Less
2 Helpful Votes
Sail Date: October 2017
We spent three days in Venice, prior to embarkation. Embarkation took less than fifteen minutes and then a pleasant lunch at La Veranda. We were in our room by 2:30. Very nice room with plenty of closet space and a butler who could answer ... Read More
We spent three days in Venice, prior to embarkation. Embarkation took less than fifteen minutes and then a pleasant lunch at La Veranda. We were in our room by 2:30. Very nice room with plenty of closet space and a butler who could answer any question and solve most problems. We ate at all the restaurants and generally had very good, but not great food. Explorer does a better job with seafood than with beef. Pacific Rim: If you really like Asian cuisines, then Pacific Rim will be a disappointment. A saute pan on an induction cook-top just does not produce the same results as a wok over an open flame. The wine selections do not pair that well with Asian foods. Same menu as web site every night. Prime7: Great prime rib, very good pork and fair to middling beef. Regent claims they only use dry aged USDA prime beef, but I doubt it. Same menu as web site every night. Chartreuse: Very good, if you stick with the fish. Same menu as web site every night. Compass Rose: Favorite restaurant on Explorer. Menu changes on a daily basis and we enjoyed everything we ordered. Sette Mari: Had some excellent meals and never a wait for a table. Menu specials change each evening and the pasta station does a great job. You can make a meal just from the Antipasto Buffet. La Veranda and Pool Grill: Excellent buffets. Wine: House wines are OK, but you really need to ask about everything they are pouring and not just what is initially suggested. The Connoisseur's Wine List has some great deals with markups well bellow what you see in most restaurants. The Culinary Arts Center is great and you should make every effort to schedule a class. We did a Market to Table Excursion in Korfu that could not have been better. Went out to the market in the morning, bought ingredients, and then came back and cooked it in the afternoon. Chef Kelley and her team were great. The Explorer is a gorgeous ship with a multitude of very comfortable public spaces. There is original art on display everywhere you turn. The crew is very well trained and make a point of making sure you are a satisfied customer. The gym is large and well equipped and never crowded. Not a spa person, so can't comment on Canyon Ranch. If you select cruises based on the quality of the entertainment, then Regent is not your cruise line. We liked all the ports (part of the reason we selected the cruise) and with one exception the excursion guides were excellent. We took an excursion in every port with a mix of free and Regent Select itineraries (some were excellent, others OK, but none were bad). There was someone from Destination Services on all of our excursions. All of the buses were fairly new and very clean. Disembarkation was quick and easy, but we did not have a plane to catch. Read Less
6 Helpful Votes
Sail Date: September 2017
We chose this cruise because we wanted to try Explorer and thought the ports ideal for us, especially with a Southampton start. We boarded and both said WOW. It really is a fantastic ship. From the artwork to the furnishings and ... Read More
We chose this cruise because we wanted to try Explorer and thought the ports ideal for us, especially with a Southampton start. We boarded and both said WOW. It really is a fantastic ship. From the artwork to the furnishings and crockery. We were 'processed' quickly at 12 noon and then to a delicious buffet lunch. Once the suites were available we unpacked and found we still had spare drawers and cupboards. The room was beautiful, super bathroom with 2 basins, separate shower and bath. Someone had commented earlier that our room (810) had a lot of teething troubles. I'm glad to say that everything had been put right, except what he described as a 50 cent hook replacing a lost one; we mentioned this to Reception and it was changed within an hour. What he failed to add was that the F2 cabin is so spacious. Crew was uniformly brilliant - always a smile. We dined twice in Prime Seven and Chartreuse, once in Sette Mari, and the rest of the time in Compass Rose. Prime Seven just about the best, Compass Rose good too, but we were never disappointed by the choice or the quality. The last dinner in Compass Rose was outstanding. Wine flowed freely, and if we were always offered a wine that was not to our taste we were immediately offered several alternatives. Cruise Critic had organised a Meet and Mingle on Day 2, and we were pleased and surprised that the Master and some senior officers joined us. This was typical of the approachability of everyone on the ship. We don't do many excursions, preferring in general to walk around the town, but those we did take were also well organised. Bilbao was outstanding, mainly because of the Guggenheim Museum, but we love Bordeaux (where we moored right in the middle of the City), Porto and Lisbon. Finally the infinity pool at the Spa deserves a mention. While my wife had a massage I took the opportunity to sit on the aft deck and use the pool as we sailed down the river out of Bordeaux. This was day 4, and I was told I was only the second person to use it - a hidden secret indeed. We can't recommend Regent enough, especially Explorer. Read Less
3 Helpful Votes
Sail Date: September 2017
I specifically chose this cruise for the new ship and the itinerary. Neither disappointed. The ship is absolutely beautiful and anyone who reviews it less than 5 stars I really wonder about... So book with confidence for a luxury ship - ... Read More
I specifically chose this cruise for the new ship and the itinerary. Neither disappointed. The ship is absolutely beautiful and anyone who reviews it less than 5 stars I really wonder about... So book with confidence for a luxury ship - your stateroom, pool, and public areas. See my stateroom review. I would agree with other reviewers service was so-so. Some of the staff were excellent - would address you by name, have a great conversation and remembered your preferences. Those staff members made the cruise super enjoyable. Other staff members, mostly assistants in specialty, staff in the main dining room and at breakfast were fairly checked out and didn't really care. The complimentary beverage selection was very good and fairly large, we never felt a need to order a paid item. There was a huge variation on the wine availability. Some staff would only serve the "one" featured wine. 3 ports in we learned from another passenger who had complained to f&b manager about beverages and food, learned and told us they had a wine list that you could order from. Once we discovered that and ordered our wine by name it was much more pleasant. Other than staff convenience and budget, I'm not sure why they keep that such a well guarded secret. So be sure to ask to see the ship's wine list! Food was average. While the menu was massive in the main dining room, the quality and taste was average. I will throw kudos their way - we ate in the main dining room only twice on a 12 night cruise and both times they allowed my husband to order a dish he made up with ingredients they had on board. That, in itself, says something about the ship. Specialty restaurant food was equally just average. The chef at the French restaurant comes out and chats with each table, a very nice touch. I will say almost every passenger we met had a different opinion on food quality, so it must be driven by what you are accustomed to. We live in a large city and eat in top restaurants so perhaps our expectations are high. The pool buffet offered a rotating menu and the food was great. They did a specialty buffet on sea days. Eating in specialty restaurants more than once is not a problem. If the main dining room is busy they will offer that up as an option or ask to get in again once you board. Theater shows were good - no problem getting a seat with good sight lines - the theater has ample seating. Avoid the balcony as another passenger suggested. Lounge entertainment is all geared to those passengers 70 plus with no variation. Regents has some work to do to appeal to anyone under 70 and should really focus some time on that. Their target audience goes to bed after the show (10:15). By 11:30 only the one front desk person is up. There were times when we wanted to be at the casino and it was closed. They have improved since our last cruise - now in one lounge they have a self service iPad that you can play music from. We met the 2 other couples on board under 70 and made our own fun. Our takeaway is sail with a group of friends if you are under 70. Pool was heated to about 90 and very enjoyable as we had fall type weather with plenty of sunshine. The nice thing with the older crowd, there were plenty of chaise lounges at the pool. Pool service was good and it was very enjoyable to just relax and read. Canyon Ranch needs to ease off the push to sell products. I was a bit disappointed in my ritual massage/scrub experience I booked with them - not quite up to par. Same for hair salon - I paid $120 for a blow out for short hair and got shamed because I didn't want to order Kerastase products - hello I can get them in the US. Shore excursions we did all private, except for 3, as we knew there would be a lot of older folks on board. I loved the overnights we had in two ports as you could really get out and explore in much more depth or enjoy a nice dinner off ship. We did the dinner at Chateau de Tetre - very nice tour and appetizers. Dinner was ok - chicken. If I did it again I would have dined in Bodeaux. We also took the Santiago de Compostela tour with the ship - I would not recommend - there was no need to be in town so long and the food was again a bit of disappointment (chicken). Lastly chef market tour and tapas cooking class. Can't recommend that either - we grilled bread with olive oil on it. I don't quite understand the culinary kitchen - it takes up quite a bit of real estate but all of the classes except the one I took were booked 10 months prior to sailing and there were not that many in total. I would think they should use that venue every day as it is a revenue generator. I did hear from another passenger that the class she took they actually made something. I booked all of my tours on Tours By Locals. The ship's schedule allowed ample time in port to explore. I could not find a tour guide for St Malo so we took a cab to see St Michel and Cannacle. It worked out great and was only 300 euro. We could not tender in St Jean de Lux so we had 2 days in Bilbao. We got off the ship that night for a local dinner at the port town which was quite fun. We took the air credit and booked our own first class air so no issue with that. Langham London was lovely and had a great location. We came in several days early and the hotel worked with our 2 reservations and kept us in the same upgraded room. Regents paid for breakfast and the transfer to Southampton, which was about a 1 1/2 to 2 hour bus ride. In Barcelona, super simple to get off the ship and take a cab to the airport. Read Less
42 Helpful Votes
Sail Date: September 2017
We sailed on the new Explorer. We were very disappointed with our cabin on this new ship. Very small compared to the other Regent ships. (we have sailed on all the others). Couldn't move in the room. Closet too close to the beds, no ... Read More
We sailed on the new Explorer. We were very disappointed with our cabin on this new ship. Very small compared to the other Regent ships. (we have sailed on all the others). Couldn't move in the room. Closet too close to the beds, no walk around space. Very disappointing compared to the sister ships. Our cabin was like a much less comparable cruise line cabin. We like Regent because we have always had a walk in closet, a vanity for hair and makeup, space to move around and a much larger bathroom. Explorer other than that was fine. Still need to get a few kinks out, but service is good and food is excellent. Should have stuck with the cabin sized on the other ships. Way too small and a big disappointment. Food is always excellent on Regent cruises. New Asian restaurant is wonderful. Staff in the restaurants are top notch. Read Less
117 Helpful Votes
Sail Date: August 2017
This was our 9th cruise with Regent and much anticipated. We embarked in Stockholm and sailed the Baltic returning to Southampton. We looked forward to being on the new ship having watched the programme about it's construction. The ... Read More
This was our 9th cruise with Regent and much anticipated. We embarked in Stockholm and sailed the Baltic returning to Southampton. We looked forward to being on the new ship having watched the programme about it's construction. The decor is dark wood everywhere and lots of old fashioned bling. Regent missed a real opportunity to tap in to the younger age group who can afford luxury all inclusive holidays. There has been a real drop in standards. The beds were always super comfortable on the other ships. Not this time. The bedding was always silky and luxurious so much so I have in the past tried to buy some without success. Apparently you can now buy it from the ship but it so inferior I would not bother. The service is patchy with more of the " couldn't care less attitude" in evidence. Breakfast was a shambles with insufficient seating and staff too busy to pay attention. I had to wait 15 minutes for an espresso one morning which arrived in the form of luke warm filter coffee with froth on top. Other days it arrived at the service point and I had to collect it. We were not offered water and the food was bland cafeteria quality and staff looked harrassed and unhappy. It used to be that the miserable ones stood out now it is the other way around. Lunch was bland with little choice of hot dishes which again looked like they had been sat there all day and were only just warm. The pool deck was the same with lukewarm fries. No special buffets were staged even when at sea for the day. The restaurants have not changed their menus much in the seven years we have been cruising. Does the menu itself have to be bigger than A4size and in an incredibly heavy awkward cover!The fillet minion in Prime Seven, the specialist steak place, was dry and inedible. The new restaurant Chartreuse, replacing Signatures , was the only fine dining we experienced and we were limited to one booking.. in the coffee lounge I was either ignored or palmed off with the wrong coffee in the wrong cup. At tea they failed to anticipate the numbers and at one point a long queue stretched behind a single trolley with one sandwhich on it. When more did arrive they had yo be served on saucers as there were no plates. They ran out of scones and at that point we gave up. We gave up on the entertainment years ago and went to bed early. It is all Broadway themed from 60 years ago or the usual Beatles night. The Cruise Director and his partner were appalling and did nothing to include all guests just their" groupies" The tours were mixed. The ambience on the ship is nothing compared to Seabourne. We criuised twice with them and the dancers and officers all come down to the bars and get involved. Those on Regent do their hours and that's it. They are just not interested. The dvd's and in suite films are put of date. We spent a lot of time reading. We had three days in St Petersburg and wasted one and a half as were advised not to book morning and afternoon tours. This was incorrect and others did both. Very disappointing. We did try and get on one when we arrived back at lunchtime but a very very unhelpful and very brusque member of destinations would not budge. Her excuse" there's no one on the desk to print out your ticket" She was at the time sitting down doing nothing. When I pointed out that this was very unhelpful she said we had all been warned not to book last minute! That had not actually happened and surely on a luxury cruise staff should go above and beyond wherever possible. That's how it used to be..The other tours were ok but one in to Sweden from Denmark was a waste of time. Although included in the price you pay many of these tours are very basic. In St Petersburg for example we only drove past the Hermitage and could not stop to take a picture in the square. At the very picturesque church in the centre we had ten minutes to run and take a picture then spent twenty minutes in a tatty souvenir shop. Most guests stayed on the bus. That should tell them something but as usual nothing changes in that respect. We will not cruise with Regent again. Our early cruises were complete luxury and we recommended this company widely. We have spent a lot of money with them cruising all over the world. This is no longer luxury cruising. It has not only dropped standards but has failed to move with the times. Cruising has become so popular with younger professionals and this company fail to notice. We are now in our late fifties. We are prepared to pay for luxury but expect to experience it. We like to be entertained but are way past the days of Broadway and the Beatles. We love good food. Quality over quantity. Regent has failed us. Read Less
7 Helpful Votes
Sail Date: August 2017
The greatest joy - short of actually being on a Regent Seven Seas cruise - is the anticipation of that day you embark upon one of the best cruising experiences in the world. The greatest responsibility after your wonderful cruise is to ... Read More
The greatest joy - short of actually being on a Regent Seven Seas cruise - is the anticipation of that day you embark upon one of the best cruising experiences in the world. The greatest responsibility after your wonderful cruise is to try to pay amaige to all the professionals that ensured that every element was on point, every meal was a joy and every day was a life fulfilling experience. Unfortunately, words fail in fully expressing how truly gratifying the decision was to once again trust Regent to deliver the perfect vacation. My wife and I accompanied the RSS Explorer from Stockholm to London. The ship was everything that has been praised in past reviews - and more! You truly feel like you are the crew's primary concern on your own personal mega-yacht. The Explorer is small enough to literally transition from fore-to-aft, atrium-to-pool deck in minutes, yet large enough to feel like no matter where you were, you still felt there was a whole ship to explore. Never was there a crowd at any venue. Always there were options where to grab a bite, to enjoy a drink or to find a calm place to sit and absorb the ambiance of the ship. We had a couple of evenings where the seas were up and you could feel the motion of the seas, but the Explorer always performed excellently and nothing moved from any spot. We were staying in Penthouse "B" Suite 818 which is perfectly located just forward of the atrium elevators/stairs but also secluded enough to be very quiet and peaceful. It was our first exposure to being afforded a Butler and found the experience to be warming and gratifying - but not a necessity. Our butler, Prakash, was never in our way but always present moments after we expressed a need or desire. The high point was Prakash's ability to provide a short notice balcony party for leaving Amsterdam. He setup high end canapés, wine(s) of choice and a semi-formal table setting. Later - it all disappeared like we had been alone in our suite. The layout of the Penthouse suites is unique to the Explorer and has been criticized, but we found it comfortable and functional. The walkin closet is sufficient for any cruise lasting up to 16-20 days. The dining venues were all exceptional - including in-suite - and match your mood at the moment. All were equal in quality and service but these subtle points are noted: Compass Rose was an enjoyable option for Breakfast or Dinner. The very competent Matire'de, Alen, and his staff always provided a welcoming atmosphere and excellent service. Alen repositioned himself at lunchtime to the La Veranda and did a equally good job of overseeing the mostly buffet venue. La Veranda was always our choice for lunch as long as we were able to return from an excursion in time. The Pool Grill which is in operation until 4:00 was a suitable option if La Veranda was missed. In addition to the buffet line offerings they also offer sandwiches and burgers to order and small entrees. One small criticism of a venue is that the portions are extra large and difficult to finish unless you limit the anti-pasti and bread, and still, might be too much. Of the specialty restaurants, the best was Prime 7 and least enjoyed was Pacific Rim - mostly because it is Asian inspired rather than authentic Asian cuisine. So, you can expect to be offered similar fare to other restaurants but with an Asian sauce. Example: Korean barbecue Lamb Chops... That didn't workout like someone might have intended. Chartreuse was a true joy - closely paring in satisfaction to Prime 7. The Coffee Connection seemed to always be ready to fill the void if you were peckish or in need of a craft coffee drink. Martina was an artist making Irish Coffees and Russian Chocolate concoctions. The Coffee Connection was also a perfect express breakfast option. We didn't hit all the production and featured performances presented in the Constellation Theatre but those we did attend were very well performed any very enjoyable. An outstanding performance one night was presented by our Cruise Director Andy Heath and his Social Hostess wife Tammy. Both are accomplished singers and were ever present throughout the cruise as the inspiration for enjoying life to its fullest. As I already stated, the services received in all the venues was exemplary and many of the staff went even above and beyond that to ensure that the passengers were very well cared for. Honestly, I can't think of any of the crew that failed in performance and maybe only one that might have needed more polishing. The ship's itinerary was " Port Intensive " with only one 'Sea Day' out of the twelve days aboard. Helsinki Finland was experienced at a leisurely pace, visiting the town market and other venues in the area. The food was interesting - if not challenging. Who knew smelt can be cooked so many ways? Saint Petersburg, which we spent three days/two nights was a treasure trove of history, architecture and culture. The Russian people treated us warmly and we were impressed with their openness and candor. On the second day my wife and I fulfilled a lifelong goal of visiting Moscow. Although this was a Regent Choice excursion and was an additional fee, it was the best 18 hours of my life. Four hours on a high-speed train to Moscow, paired with visits to the Kremlin, Red Square, the Metro Station as well as other venues filled the day with memorable sights, sounds and tastes. Visiting the previous Soviet States of Estonia (Tallinn) and Latvia (Riga) offered further insight to the wonderful people and culture of that region. Copenhagen and Amsterdam offered us beautiful vistas of wonderful architecture and quaint canals. Brussels was equally welcoming and we enjoyed experiencing the brews and concoctions of the country. The last and disembarkation port was Southampton UK which lead us to London for two nights which was a couple of nights too few to see and experience this cosmopolitan city. Saw a bunch, didn't get to experience enough. The 12 night cruise was a pleasure to take and Regent did an outstanding job. Read Less
Sail Date: August 2017
We wanted to try an all inclusive cruise and we loved the port intensive itinerary for our Baltic Sea cruise. We booked a F1 Superior Suite . On past cruises with Oceania and Celebrity we usually book a Concierge Suite or a Penthouse ... Read More
We wanted to try an all inclusive cruise and we loved the port intensive itinerary for our Baltic Sea cruise. We booked a F1 Superior Suite . On past cruises with Oceania and Celebrity we usually book a Concierge Suite or a Penthouse Suite. We were delighted when we entered our suite on the EXPLORER to find that a Superior Suite on Regent is not only equal in size but surpasses Penthouse suites or Concierge Class on other ships. It had a walk in closet, a large bathroom with double sinks, a bathtub and shower. We also had an oversized balcony. The ship itself is beautiful, so tastefully decorated and very comfortable. We tried al the dining options and all were equally excellent. Our room Stewards were courteous, and so helpful. They made sure we had everything we asked for and they even anticipated our needs. If our wine bottle was half empty, they put another bottle i our room and kept our refrigerator stocked with ice and soft drinks each day. We highly recommend the Explorer and Regent.. It was a wonderful experience. We hope to do another cruise in the future. Read Less
Seven Seas Explorer Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.5 0.0
Service 5.0 0.0
Value For Money 3.5 0.0
Rates N/A N/A

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