52 Helpful Votes
Sail Date: June 2018
Having been on 2 Chrystal Cruises we had high expectations. We paid a lot and we’re Bored! Our cruise was 12 days, England to Copenhagen. Weather mostly in the 60’s. Ship was beautiful and kept very clean. Night entertainment ... Read More
Having been on 2 Chrystal Cruises we had high expectations. We paid a lot and we’re Bored! Our cruise was 12 days, England to Copenhagen. Weather mostly in the 60’s. Ship was beautiful and kept very clean. Night entertainment was minimal and except for 2 nights... the rest were subpar. As for on board activities... when you have 2 days in a row at sea we expect more than one lecturer, and all 3 of his lectures were on International Politics. Other than that, I don’t consider napkin folding and bingo activities. There’s a tiny casino too. As for dining options, they were okay. But we expect more than that. Twice I sent my food back, once for undercooked chicken, one for burnt salmon. Totally unacceptable. The service was good. As for the excursions, most were very disappointing At the end, the transferred 200 passengers by buses to the Marriott Copenhagen. We could barely get in the lobby and then we waited on line for almost an hour. Read Less
3 Helpful Votes
Sail Date: June 2018
Link below : https://youtu.be/QppxUPE9V5c This movie shows mini view of the ship and what Norway has to offer. Exceptional!!! Food was excellent and it was sunny everyday and over 70 degrees. No fog no rain. Perfect trip! ... Read More
Link below : https://youtu.be/QppxUPE9V5c This movie shows mini view of the ship and what Norway has to offer. Exceptional!!! Food was excellent and it was sunny everyday and over 70 degrees. No fog no rain. Perfect trip! Staff is getting ur every need before you ask. Also dancers excellent. Professional shows worth going to. Rooms had large size balancies of which a lounger and two chairs fit. Along with a table. We ate bfast and dinners on our patio. We ordered from compass rose and had incredible view while dining they the fjords. Lots of energy with all the staff. Room steward was excellent. As everything we asked for he immediately got it for us! My favorite thing was the daily excursions. Very interesting choices to pick from! Worth paying the extra to upgrade on some of the higher level excursions. Over all 6 stars. We have been on mariner, navigator and explorer is definetly the best and the newest! Read Less
60 Helpful Votes
Sail Date: May 2018
The ship is absolutely beautiful - both public spaces and cabins. Like a very luxurious hotel. By appearances, you could easily forget that you were on a cruise ship - more like being at a Ritz Carlton or Four Seasons, and our Explorer ... Read More
The ship is absolutely beautiful - both public spaces and cabins. Like a very luxurious hotel. By appearances, you could easily forget that you were on a cruise ship - more like being at a Ritz Carlton or Four Seasons, and our Explorer Suite category cabin was extremely comfortable. But that was the problem. It was all about appearances. That may be enough for some, and you would not be disappointed in terms of high end comfort. The library, lounges, restaurants were all very attractive. But then the service. Didn't even come close to matching the surroundings. I actually found some staff downright hostile. They seemed so unhappy so much of the time. Our butler was nowhere to be found the afternoon of embarkation and for the rest of the cruise it was like pulling teeth to get anything out of him. At one point he threw away newspapers I had set aside on our sofa (needed them for work) and he took it upon himself to throw them out when he brought in the newer newspapers then tried to blame it on the room steward who swore up and down that he never throws anything away if it's not in the garbage can, which I believe because when I did have things right next to the garbage can to throw out (they didn't fit in the can) he did not take them. The room steward seemed pleasant enough, but overworked and doing his work somewhat begrudgingly. They seemed really "cheap" about things. For example, a spare roll of toilet paper is usually kept in the bathrooms. They would never replenish this - even after we had to call for more tp and you could clearly see there were only a few sheets left on the existing roll. You would think once that happened they would be better about restocking. The last night, we needed to take tp out of one bathroom for another. Toiletries were never replenished, even when soap was down to a sliver. Service was quick and perfunctory. We had to ask multiple times for them to put the cushions back out on the deck chairs. I understand taking them in at night in inclement weather, but even when we were in port overnight with very pleasant weather, they would not put anything out and often we had to do ourselves. Not a big deal, but you would think at these prices they could make sure details like that were attended to. Also, with all it's beauty, the ship itself still seemed kind of odd. We are used to the creakiness when a ship is at sea. But this one made all kinds of weird noises at all different hours - especially at night. We did not get one decent night's sleep over the 12 days we were on board. Dining was okay, but varied widely from one venue to another. Anywhere from bad to pretty good. Never really good. Prime 7 and Pacific Rim were very disappointing. We get better steaks at our local diner, and the Asian food left us not feeling great and very thirsty all night long. Chartreuse was the only specialty restaurant we enjoyed and would return to. Compass Rose was decent with good service. The Pool Grill lunches were okay if you stuck to the salads, but the hot foods were pretty awful. Husband said it was the worst hamburger he ever had, and I could barely eat two bites of the chicken wings I ordered. Pizza was dull and flavorless. In Veranda, lunch was okay. Dinner (when it became an Italian restaurant) varied. Breakfast was not good at all if you wanted anything beyond eggs. On the plus side, we did not go hungry, but compared to other cruise ships we have been on, the pickings were slim and with very limited hours and availability. Servers for the large part seemed unhappy. Most did their jobs, but that's it - just did their jobs. Once in a while you would get someone with a smile and that was such an exciting moment due to the rarity. The ports and itinerary for this particular cruise were, for the large part, very good. That's why we picked this cruise (Lisbon, Porto, A Coruna, Bilbao, Bordeaux, L'Orient, St. Malo, Guernsey, Southampton). We did Lisbon on our own, but I heard from other passengers who did pre-cruise through Regent that there was a bit of a cattle car feel. We then felt that throughout the cruise with any excursions booked through Regent. They may be free (as part of "all inclusive"), but be warned. You get what you pay for. Generally speaking the Excursions staff was clueless. Not only were they uniformly not very nice, they knew little to nothing about the ports. On other cruise lines, we have gotten much more detailed port information, including maps, the night before and there is usually someone you can speak with on the ship who has some familiarity with the ports. With this we had to wait for a local representative to come on board the ship the "day of" before we could see any map or get any local iniformation. The excursions themselves were pretty mediocre. Every day we saw or heard stories of people getting left behind or "lost." You are sent out in groups way too big to get much out of anything. The tours were not all that informative and very poorly timed. There was a lot of wasted time, and when you were given any free time it was usually not in the center of things. Huge variations among guides depending on the luck of the draw with which bus you ended up on. Some people complained that they couldn't even understand their guides. In one port, even the guide was wondering who had arranged such a tour. We were left with nothing to do except have tea for an hour and a half in the middle of nowhere - at the expense of seeing the island. As compared to other cruise lines we have been on (Crystal, for example) or when doing independent touring, Regent appears to be scraping pretty close to bottom of the barrel in terms of what tour companies they are using. And you never once saw a Regent rep accompanying any of the tours to see how things were going, nor was there any effort to get feedback from passengers. Clearly they take a "hands over one's ears, hear no evil, see no evil" approach to things. Another big shortcoming was the quality of WiFi. No excuse in this day and age, especially on such a new ship, for it to be so erratic and unreliable. We have been on much older ships in the middle of nowhere with much better service. They have clearly skimped in this area and have no interest in serving their customers except for collecting the money for usage. Fortunately, the wifi plan was included with our stateroom, otherwise I would have been furious for spending so much and getting what we got. Can't really comment on the entertainment. Especially with living in NY, we go to see theater, music and other entertainment quite often, so don't really look for it on a cruise ship. Although on many cruises we have been on, they have had some fun and different offerings that we don't get to here in the city. Not on this cruise. Nothing was really to our taste and the little bit we did see and hear, was not particularly impressive. The one thing I will give them high marks for was the Enrichment lecturer - an instructor from NY. She was the only person we heard from throughout the entire cruise who had any insight about anything. She was smart and well spoken, and we enjoyed her lectures. Overall, it's tough that we were left feeling the way we did. Great ship, great cabin, great itinerary, but the service end of things made us feel really badly and makes us doubt we would try Regent again. Maybe they were very good once, but it seems that since NCL acquired them things have gone downhill. The ship may be fancier, but it's still Norwegian Cruise Lines - not one of our favorites. A cruise is about so much more than just your room and surroundings. And maybe it is just how this particular ship is managed, but there definitely appears to be a morale problem among employees. Even higher level officers. On just about every other cruise we have been (several of them over multiple brands), the officers are much more visible and there is more opportunity to interact with them. Here, there was no effort whatsoever. To us it seemed very obvious that they just want your money, they will make you comfortable enough, but then want you to leave them alone. I have felt much better treated on much less expensive cruise ships. In my opinion, you would be better off paying for the best cabin you can on a less luxurious ship but then getting much better service and being made to feel more special. When we have stayed in higher level suites on other ships, we have received true VIP service. Nothing of the sort here. Other than free newspapers and free wifi (that barely worked), there was nothing here that made us feel special. As I mentioned earlier, there was even a sort of hostility here. Heck. On our last morning I couldn't even get a cup of tea. We had ordered room service and they brought me a decaf tea bag. When the steward came to try to service our room 20 minutes before we were supposed to be out of it, I mentioned the tea bag to him and asked if he could get me a non decaf regular tea bag. He snatched it out of my hand and never came back. So would I recommend this line to others? Likely not. Or I would lay it out as is and leave it up to you to decide if it's worth it. I think with so many lines building so many new ships now, there are much better options. Even as one who loves luxury hotels, I would be willing to go just a little less luxurious on a ship for better service.The surroundings are just not worth the premium charged here and for the lack of quality in other areas. Read Less
10 Helpful Votes
Sail Date: May 2018
We took a our first cruise on Regent in May from Lisbon to London and we were blown away. We have taken Crystal in the past on some 15 cruises, and now we find ourselves remiss for patronizing a good cruise line (Crystal) when there was ... Read More
We took a our first cruise on Regent in May from Lisbon to London and we were blown away. We have taken Crystal in the past on some 15 cruises, and now we find ourselves remiss for patronizing a good cruise line (Crystal) when there was such a much finer cruise line (Regent) out there. Regent beats Crystal in room quality, service, staff, food, athletic facility, spa, public areas, embarkment, and in a very big way, in excursions. Crystal does have better entertainment, but overall this is a minor item to us. Further, Regent is not as pretentious as Crystal by declaring itself the "best" cruise line, and Regent does not push purchasing photos at every conceivable instance as Crystal always does. And even the passengers on Regent appear to be more polished and polite than those we have encountered on recent Crystal ships. Perhaps Crystal is yesterday's cruise line, but Regent is today's. Special compliments to the Regent's ship management. The attendants for the rooms were almost invisible, yet their job was always complete in a timely manner. Similarly, we were treated excellently by the food mangers in the various restaurants. Our favorite restaurant was Prime with the bone-in ribeye. Every excursion seemed better than the one before! Thank you Regent-job excellently done! Read Less
15 Helpful Votes
Sail Date: May 2018
Went with friends. Wanted to cruise on a ship with adults, not a party ship. Expensive, but worth the cost if you demand quality. Only drawback was poor wi-fi service that only allowed one user and one device at a time. However, the ... Read More
Went with friends. Wanted to cruise on a ship with adults, not a party ship. Expensive, but worth the cost if you demand quality. Only drawback was poor wi-fi service that only allowed one user and one device at a time. However, the staff were friendly and gracious and the food was to die for. The ship itself was beautiful and very well maintained. The included tours were of varying quality. WE took some and other times explored on our own. The entertainment was much better than we had anticipated with a variety of kinds of shows. The stateroom was wonderfully designed with a great amount of storage. An added bonus was free laundry and dry cleaning which we used often. This is not a ship where passengers stay up and drink through the night, though dancing and other entertainment is available until midnight. Take this ship if you want an elegant and relaxing experience. Read Less
7 Helpful Votes
Sail Date: May 2018
This cruiseline was recommended by friends and from the very beginning we were struck by the attention to detail on the part of our AMERICAN Airline agent, Brian Mitchell. While on the pricey side, it was good not to have to worry about ... Read More
This cruiseline was recommended by friends and from the very beginning we were struck by the attention to detail on the part of our AMERICAN Airline agent, Brian Mitchell. While on the pricey side, it was good not to have to worry about extra charges for drinks, tours and tips. The ship is beautifully decorated and has original art throughout. Dining was enjoyable and permitted lingering over deserts and cappuccino. We enjoyed the Prime 7 specialty restaurant the most where service was impeccable and our servings were exquisite. Breakfast and lunches were most often taken in La Veranda where there were multiple buffet choices. If we wanted somethhing we did not see, the staff went out of their way to accommodate. By the end of our week cruise, some staff recognized us and remembered our seating and drink preferences - especially in the Observation Lounge. Entertainment was fun and targeted to Boomers, who seemed to comprise most of the passengers. Tours were scheduled daily and usually involved time on a boat or bus, with informed guides describing history, culture and architecture of where we were. We decided to cancel several tours and go it on our own by hopping on a bus or tender that dropped us off at what would be our pick up point as well. That allowed us to find our own pace and to spend a bit more time on board relaxing. Next time we would not sign up for daily tours. Yes, we would go again. This was a special experience. Read Less
37 Helpful Votes
Sail Date: May 2018
The Regent Seven Seas Explorer is beautiful ship and this was our second voyage on it. But Regent's customer service is so poor it makes your local cable company look stellar. Three days into the cruise my wife developed a medical ... Read More
The Regent Seven Seas Explorer is beautiful ship and this was our second voyage on it. But Regent's customer service is so poor it makes your local cable company look stellar. Three days into the cruise my wife developed a medical issue and we had to return home. Regent rearranged our flight arrangements, but charged us an exorbitant rate to do so. Then, after returning home, we were essentially dead to them. Even though they filled our cabin on the second leg of our 14 day cruise, they refused to give us any sort of credit for our trip or a future voyage. The company is more interested in making its quarterly earnings than treating customers right. We did not have travel insurance, and that was a mistake on our part, but it was disappointing to find that Regent was so tone deaf to a customer's unfortunate situation. Suffice to say, we won't be sailing on Regent again. Other issues - we first sailed on the Explorer last summer. The big evening shows (Paradis and My Revolution) were repeated from last year. Good shows, but is it too much to ask to refresh your entertainment every year? Does not encourage repeat customers. On the plus side, having five options for dinner each night (albeit 3 requiring reservations) is a great way to end the day. Our favorite was Setti Mari, which offered a great selection of Italian dishes and wines; while main courses are served, we also enjoyed being able to get our own salads and desert at the buffet. Have to come early however - folks arriving by 7:30 pm were often turned away due to the limited seating. We also liked the fact that excursions are included in the overall price and that there are several very good options from which to choose from each day. The main pool is a salt water pool (which is great to swim in) and rather large given the size of the ship. And unlike other cruises we have been on, the pool area is typically uncrowded - could always find an empty chaise lounge to relax in. Read Less
1 Helpful Vote
Sail Date: May 2018
From the cabins to the restaurants this ship and the overall experience lived up to our expectations, going to be difficult to cruise with anyone else. The service was terrific just attentive enough without being too much. We booked the ... Read More
From the cabins to the restaurants this ship and the overall experience lived up to our expectations, going to be difficult to cruise with anyone else. The service was terrific just attentive enough without being too much. We booked the entry level veranda cabin which size wise was similar to a balcony cabin on HAL or Celebrity but the fit and finish of the room ( especially the comfort of the bed) was far beyond other ships we have sailed with. No problem getting reservations in specialty restaurants and all lived up to the reviews, at least one of these restaurants also open at lunch each day which was very nice too Lots of entertainment on board and especially loved the lounges We pre- booked the included shore excursions online but also had no trouble making a change once on board Cant go wrong if you book with Regent we will go with them again if we can find the right trip Read Less
5 Helpful Votes
Sail Date: April 2018
I wanted to try Regent's new ship Explorer and the transatlantic crossing gave me lots of sea days to explore the ship. We also had some interesting ports of call in Madeira and Spain. We flew into Miami on our own and used a hotel ... Read More
I wanted to try Regent's new ship Explorer and the transatlantic crossing gave me lots of sea days to explore the ship. We also had some interesting ports of call in Madeira and Spain. We flew into Miami on our own and used a hotel shuttle to get to the cruise port. Very easy and economical. First time I've been on a ship that joined in a search and rescue for a passenger overboard.The captain and cruise director kept us informed of what was going on as several cruise ships joined in searching the grid along with Coast Guard out of Spain. Fortunately it was not one of our ship passengers or crew. The search was not successful and was called off after about 12 hours as odds of surviving that long in the cold water were not feasible. Service was excellent everywhere. Disappointed that the onboard lecture series did not exist, especially with so many sea days. When I inquired they told me the lecturer had to cancel at the last minute. I think they should have tried to come up with something. New layout of cabins on this ship and decided it was worth it to upgrade to the lowest level concierge. They actually turn the cabin so the bed looks out through the balcony doors instead of a blank wall. Dining was excellent. Prime 7 layout is huge. Chartreuse wall banquets are not meant to hold people.. Read Less
61 Helpful Votes
Sail Date: April 2018
This was hands down the worse cruise out of 10 I’ve been on. They lie the second you make your first payment. If I can help out anyone from making an awful decision please choose somewhere else to cruise with. Don’t let the ALL an ... Read More
This was hands down the worse cruise out of 10 I’ve been on. They lie the second you make your first payment. If I can help out anyone from making an awful decision please choose somewhere else to cruise with. Don’t let the ALL an inclusive trick you. I would of much rather paid for better quality than what you get for free. The staff is rude the food is horrible and you have few options to eat at. Everyday you are at a port and ran from morning until night and then they MAKE you get dressed up just to walk around the boat not just to go to dinner. It was the worse trip of my life!! Everyday we docked or took off my room was up front I heard everything I got little sleep and was NOT even allowed to use my veranda because it distracted the bridge so why get a veranda then?!?!? I asked to move and they would down grade me 4 levels but would NOT refund the difference I paid for the suite versus down below they said it wasn’t the ships fault. I could go on and on BUT bottom line is this is a lying, horrible cruise company and steer clear enjoy your hard earned money somewhere else rather than paying them for abuse and bad food! And the entertainment is awful or should I say the lack of. Read Less
6 Helpful Votes
Sail Date: April 2018
Everything about this cruise was amazing and exceeded our expectations in every way. The ship, the service, the cabin, the fine dining, the casual dining, the pool area, the entertainment and shore excursions were all as described or ... Read More
Everything about this cruise was amazing and exceeded our expectations in every way. The ship, the service, the cabin, the fine dining, the casual dining, the pool area, the entertainment and shore excursions were all as described or better! My favourite restaurants were Prime 7 and Compass Rose, which does not require a booking and is also fabulous for a 'posh' breakfast! A free shore excursion not to be missed is the Mallorca Wine Tasting & Spanish Tapas. The visit to the Bodega Ribas winery is simply exceptional and was hosted by a female staff member who spoke perfect, clear English and enthralled us all with her humour, passion and knowledge! The winery tour was followed by a sit down wine-tasting accompanied by a delicious tapas of bread, olive oil, olives, meats etc.in an original stone house circa 1711! The presentation was gorgeous... the tables were beautifully set and adorned with white linen, silver cutlery and fine glassware. We found the cruise to be exceptional value, even the washing and ironing was an extra freebie. We also had to request a 2nd internet log-in (due to a work issue that we both needed to work on at the same time) and this was provided to us at no extra cost even though it was not included in our fare. We recommend this cruise/ship to others and are already planning our next cruise with Regent Seven Seas Cruises! Read Less
9 Helpful Votes
Sail Date: April 2018
We did the Barcelona-to-Rome cruise leaving Barcelona April 2018 and had a great time. The room sizes are far better than any others we have seen, and include a walk-in closet and spacious bathroom--not amenities you normally find on a ... Read More
We did the Barcelona-to-Rome cruise leaving Barcelona April 2018 and had a great time. The room sizes are far better than any others we have seen, and include a walk-in closet and spacious bathroom--not amenities you normally find on a cruise ship. The public areas, bars, pool area were all great, and I particularly liked the health club on the 6th floor. In addition, Regent's arrival (at the airport) and departure experiences were really well done. We had been on a river cruise with AMA in 2017 and went on this cruise with a couple who had been on a different AMA river cruise last year. All of us thought that Regent's food, while OK, did not match AMA. Maybe that reflects preparing food for 750 versus 140, but anyway that's our view. The three specialty restaurants on the Regent Explorer were quite good, although again my wife and I thought our one dinner at the AMA "Captain's Table" was even more special. We thought the tours were generally pretty good, but there were two occasions where tours included stops at facilities that were just attempts to sell stuff to folks on the tour. One on Mallorca took the group quite a long way to a rather worthless tour of a synthetic pearl factory, ending with too much free time in the factory's gift shop. Then we had a tour to that began in the little French village of Eze, which is a fantastic place, and ended in Monaco, which is also well worth seeing. But stuck between them was a tour of a perfume factory, again dumping you in their showroom at the end, and providing more time than necessary. Regent should delete the commercial stops from their tours, in my view. Those are my suggestions for improvement; overall it was a great time and the experience generally matched up with the premium price Regent commands. We would probably sail with them again and are considering a Baltic cruise in a year or two. Read Less
43 Helpful Votes
Sail Date: March 2018
We are long time Regent customers but had not sailed with Regent for two years account a previous problem. In the interim, we sailed with luxury lines, Crystal, Seabourn and Oceania. We chose the transatlantic crossing to try the new ... Read More
We are long time Regent customers but had not sailed with Regent for two years account a previous problem. In the interim, we sailed with luxury lines, Crystal, Seabourn and Oceania. We chose the transatlantic crossing to try the new (for us) Explorer and because of the price. We also love going to Bermuda. We had an overnight in Bermuda where I chose to wear formal Bermuda attire, of coat, tie, Bermuda shorts and folded over knee socks (picture attached) I was asked to leave the bar as I had shorts on. Next, I experienced the only poor service, rude employee, of the cruise, the reception desk manager. I explained that we were docked in one of the most formal British protectorates in the world and that my attire was local custom, and requested to be allowed to wear formal Bermuda attire in Bermuda. The correct answer for the location was to check with the hotel manager or else make a simple apology. Instead I was given a lecture about local customs and how bad it could be in Papua, New Guinea (loin cloth). Steam was rising from my ears. With my bad experience highlighted I will say that the ship lives up to its billing of the most luxurious ship ever built. There is marble granite and exquisite light fixtures - EVERYWHERE. The overall decor of the ship is no less than 10 out of 10. Words and pictures can't describe it adequately. When I went into a private stall in the restroom I was in an eight foot by four foot marble box. Simply amazing. Service was generally excellent in all dining venues and bars. The ship was not completely full and extra visits to the specialty restaurants were available, especially if you were willing to share a table or eat late. Food in the main dining room, The Compass Rose was excellent. Of all the restaurants we rated Prime 7 as number 1. We did not enjoy Pacific Rim, but we are not Asian food fans so please consider this review neutral there. Overall passengers on the Explorer dressed better than other lines, a plus for us. 80% of men wore jackets at night and half of those wore ties. Our room was a Penthouse which we enjoyed (see below). We enjoy butler service on cruises and have learned to make use of them. Unfortunately, we did not get the best one as service could be slow or forgotten. We spoke with other passengers who had no problems so I must assume that we just drew the wrong one. We went on two shore excursions which were excellent and included. We missed the final port due to engaging in a man overboard search and rescue for a passenger from another ship who had fallen or jumped overboard. So, with all of the great that that can be said about this cruise why only 2 stars? Beyond the bad experience in Bermuda we can say that it boils down to value and inflexibility. Value - we have seen Regent take price increases each year. We chose this trip due to its lower cost and included business class return air from Spain. Backing out, my estimated value for the cruise, we paid just over $500 per day per person for the cruise. Good deal, but a quick check of category Penthouse B cabins this summer will reveal prices that can approach $1500 per day (which include business air). Over the past few year Regent strives to make more and more included. Shore excursions, drinks, specialty restaurants, and just starting - free laundry. To get the full value for all of this you need to take advantage, and most of us don't. And then there is another phenomenon that seems to be more prevalent on Regent than on other top lines. My wife and I call it "forced shopping". On this cruise we had a combined total of $1,100 (USD) shipboard credit. The credit came from American Express, the ship and the travel agent. Regent is"all inclusive" and Since we are not big spa people, and don't partake in top shelf spirits or wine, we have to spend it (or lose it) in the shops. We ended up purchasing lots of stuff we never would have elsewhere. And the shops aren't cheap. Up until about 2010, you were able to visit the future cruise consultant and roll the shipboard credit into a future cruise. That ended and we became free agents in the luxury market. Finally, inflexibility. The shorts incident aside (a perfect example) we found that the staff works from a very regimented script or playbook. One day we told our (excellent) waitress that we were praying for calm seas. She lets us know she was praying for a calm boss. On the last full day, we completely packed early in the morning and stashed the bags under the bed. The cabin steward pulled out the completely full bags and put them on the bed, because - that was what the script called for. In fairness this may be Regent's way of managing service but we found it to be a little stiff. We will be back on Regent but it will likely take 2 years or more. Read Less
6 Helpful Votes
Sail Date: March 2018
Really a 4.5. Embarkation in Miami extremely easy especially if you were in one of the larger suites like we were--a Master Suite. But really it was only the difference between no wait and at most a 3-4 minute wait, there were over 15 ... Read More
Really a 4.5. Embarkation in Miami extremely easy especially if you were in one of the larger suites like we were--a Master Suite. But really it was only the difference between no wait and at most a 3-4 minute wait, there were over 15 agents taking care of the formalities. One unusual thing--first time ever in 2+ cruises that we were allowed to keep our passports. Ship itself is gorgeous--still has that new ship smell :). It's subjective, but it may live up to the "most luxurious cruise ship" tag from Frank del Rio. Master suite was very good with a couple of flaws that made us wonder if Frank had ever examined it personally. First,the living room couch was quite possibly the least comfortable couch we have ever tried to sit in. Very low and hard back. They had put lots of cushions on it, but all that meant was if you tried to sit up in it or lean back to watch TV you slipped off. Only one arm chair so only one person at a time could be comfortable watching a movie. Also, couch set up far too close to the TV for comfortable viewing. Butler and stewards moved the couch for us about four feet back for a proper viewing distance. TVs themselves large and proper Hi-def feed of a large movie selection. However, seems like most cruise lines these days content themselves with MSNBC and Fox news so if you want anything in the middle you get BBC. Moreover no ESPN so only Sky Sports and if you have a 75%+ American clientele all soccer all the time isn't great especially during March Madness. The other cabin oddity was no fewer than 15 switches (in rows of 3) that do exactly the same thing. You can turn on or off all the lights in the foyer, living room, and dining area at once but can't choose any subset. I sincerely hope they fix both of those things in drydock. We did get a chance to see the famous $5K/day/person Regent Suite as we got invited to a small dinner party there. It is over-the-top with built in spa, the $75K bed (apparently the Splendor will have a $150K bed), lots of Lalique crystal, etc. Food was generally excellent at both lunch and dinner (we believe strongly in sleeping in on sea days especially when losing an hour most nights going eastward). Lots of lunch venues open, both buffet and sit down. We found the food considerably better than that we have had on the other Regent ships, particularly in the MDR. The new MDR menu provided a huge number of choices and quality didn't slip because of that variety. There is a Senior Executive Chef who reports directly to the GM instead of two a F and B manager--we met him on a galley tour and he is extremely impressive. Of the specialty restaurants, Pacific Rim is surprisingly good--I put it that way because we are from N. California so are Asian food snobs. There was excellent variety and quality and most of the dishes were reasonably authentic. Yes the bulgogi was really a nice sliced steak with a soy-based sauce instead of the true Korean item and they should train the wait staff to pronounce the iconic Vietnamese soup pho as "fuh" vs. "foe," and the menu should make it clear you can get both hot and cold sake (it only says cold but they were happy to serve hot at the proper temperature). But those are minor quibbles. I rate the quality about as good as the Nobu restaurant on Crystal with more choices and actually better than Jade Garden on Oceania (which is good, not just nearly as authentic). They push the lobster tempura (which is good), but be sure to try the duck, the pho, the miso cod, and the stir-fried greens, and the green tea ice cream among other dishes. Chartreuse was also excellent in all respects although selection a bit limited. Much better than the earlier Regent Signatures incarnation. The whole dover sole is particularly good. Prime 7 a bit disappointing actually, appetizers, sides, and desserts very good, but steaks only fair without a proper char and not as marbled as prime steaks should be. Seti Mari is still a confused concept. Is it a buffet or sit-down restaurant? The bit of both doesn't really work IMHO. Toscana on Oceania hugely better for Italian food as is Prego on Crystal. The baker on Explorer is really good-both for desserts in the restaurants and especially at afternoon tea. Entertainment generally good to excellent. Production company one of the better ones we've seen--rivaling Crystal in that regard. Guest entertainers mostly very good to excellent--a husband-wife pair called "Somewhere it's Five O'Clock" was new to us and did two shows with actual modern pop and rock music (and some classic rock too). (Although we may have been the only couple that recognized their opening song "Little Talks"--that's by Monsters and Men if it comes up on a ship trivia quiz). However, the guest comedian was something out of the Dean Martin era when joking about drunk drivers and the female anatomy was considered funny. Nowadays it's both sexist and offensive. That caused me to downgrade the entertainment rating one notch. Service top-notch in all respects from wait staff to cabin attendants/butlers to cruise director and his staff. If anything Regent may have gone overboard in responding to some earlier comments in this forum about slow or mediocre service, at one dinner we counted 8 times a waiter, head waiter, or maitre'd came over to ask if everything was excellent. I thought of putting up a sign that said "things are perfect." The only problem with our butler was that he made us feel guilty we didn't give him enough to do--I had to convince him we could find our way to dinner without him. Internet service only fair. Sort of OK for first half of cruise, then they had problems switching satellites in mid-Atlantic which led to 3 days of unusable service. Not a matter of too much simultaneous use--service terrible at 2am during that period. The similarly sized SIlversea Silver Muse with a comparable passenger load and "free" internet throughout had almost land-based speed on a crossing we did six months earlier. Speed these days is simply a matter of money and technical competence. Finally ports and excursions, a fairly minor part of a crossing and particularly true on this voyage. There were five port days scheduled and two+ got cancelled. The first day in Bermuda, while it was sunny, winds were up to 60 mph gusts. Some deck furniture that was not completely tied down literally flew off the ship. So almost all excursions that day were canceled. Unfortunately that meant that re-scheduling everyone on excursions the second day proved impossible. Our tour in Funchal was just ok--guide could have been a lot better. The tour of the Nerja caves near Malaga was spectacular. If you haven't seen them you really need to do so. Largest underground "theaters" I've ever seen and an excellent guide. And then came the unique-to-us part of the cruise. We were sailing from Malaga to our last port of Alicante before ending in Barcelona. Our captain woke us at 3:30am to tell us that the ship was going to be making some unusual turns because a passenger had gone overboard on the Norwegian Spirit which was just ahead of us. Five ships in the area including several from the Spanish Coast Guard and two helicopters spent six hours searching the area--the passenger, who it turns out had jumped overboard, was never found. We were released from the search, skipped Alicante, and had an extra sea day. Overall, this was a very good to excellent crossing aboard a superb ship that I believe will get even better when they fix a few glitches. Read Less
5 Helpful Votes
Sail Date: March 2018
We had the best experience on the Explorer. The food was spectacular, especially in Pacific Rim, the staff in Pacific Rim were excellent, experienced, humorous, knowledgeable, just plain classy. Every restaurants food was very good, Prime ... Read More
We had the best experience on the Explorer. The food was spectacular, especially in Pacific Rim, the staff in Pacific Rim were excellent, experienced, humorous, knowledgeable, just plain classy. Every restaurants food was very good, Prime 7, had the best steak, the chefs presentation was beautiful in every restaurant. The spa was beautiful, the staff there was also very polite, and knowledgeable. Love the steam room, ice room, & sauna, then into infinity pool was over the top classy. Housekeeping was excellent, always received what we asked for. Entertainment was as classy as ever, so much talent. We especially loved Kesha & Boogy. Bar staff was very pleasant always willing to get us any drink we asked for. Very satisfied with the ports and excursions. The art work on the ship made you feel like you were in a high scale hotel (beautiful). Only complaint (they ran out of Bud Light Read Less
15 Helpful Votes
Sail Date: March 2018
When Regent announced the launching of a new ship several years ago, like most Regent cruisers, my wife and I were very excited, and had cruises booked on it for September of 2016 and March 2017. Life intervened, and we had to cancel ... Read More
When Regent announced the launching of a new ship several years ago, like most Regent cruisers, my wife and I were very excited, and had cruises booked on it for September of 2016 and March 2017. Life intervened, and we had to cancel both of these cruises. So when we were finally able to book another cruise on it, we were chomping at the bit to experience it, wondering whether our high expectations would be met. Clearly from the title of this review, they were... although with a bit of an asterisk. The ship- Regent hypes this ship as "World's Most Luxurious Ship". As I have not been on every cruise ship in the world, I cannot validate this statement, but if there is a more beautiful ship at sea, I would love to see it. The ship is, in a word, breathtakingly beautiful. OK, 2 words. But I cannot say enough about how impressive this ship is. Prior to this voyage, I thought the most elegant ships I have sailed on were Oceana's Riviera/ Marina, but I think the Explorer has them beat. From the stunning atrium, to each and every restaurant, lounge, theater..even the men's rooms were beautiful. (And I assume the same for the ladies' room, although I have no first hand knowledge of such and will take DW's word for it. ) The hallways of stateroom decks have lovely black and white photographs. The ship is a pleasure to walk around on. Cuisine- I have long been a fan of Regent cuisine, but I am now an even bigger fan. Every cruise line's main dining rooms offer "always available" items, usually steak, chicken, salmon, and perhaps a vegetarian dish. , The main dining room on Regent,, Compass Rose, now offers as always available: Meats: Black Angus New York Strip, Black Angus Rib Eye. Black Angus Filet Mignon, New Zealand Lamb Chops, Veal Medallions, Half Roast Chicken, Pork Chops Fish: Jumbo Shrimp, Maine Lobster Tail(!!) , King Sea Scallops, Norwegian Salmon, Whole Dover Sole(!!), Branzino. With a cornucopia of sauces and sides to mix and match with them. AND with a whole array of appetizers, soups, salads, such as crab salad, Norwegian gravilax, escargot....well, you get the idea. So in the unlikely event that there is nothing on the daily menu that sounds tempting, you can order something wonderful from the always available menu. For me, this is a game changer. No more checking the daily menu and having to try for a specialty restaurant reservation if there is nothing to your liking. The only problem- major difficult decisions need to be made every single night! Life is tough. Speaking of specialty restaurants, the Explorer has 4 of them, and IMHO, all are superb. Entertainment- Several years ago, Regent changed the company that managed the entertainment talent and production shows, and I must say that for us it is a change for the better. The talent of the singers and dancers has always been wonderful, but the production shows are at a new level. They are inventive, and creative, not typical cruise ship fare. And the LED backdrops and lighting in the Constellation Theater adds greatly to the enjoyment of the show. The only downside- it seems to me that the sightlines of the theater do not seem to be quite as good as I remember them being on the other Regent ships, but we never had any problem getting seats, provided that we got there at least 10 minutes ahead. There is nice entertainment in the lounges, the Regent Signature Orchestra for ballroom, a pianist, Deborah, who has a lovely voice, and our very favorite Regent talent, Boogie and Kasia, who played 2 or 3 sets every night in the Explorer lounge. Their later set provides great fast dancing music, and the delightful Kasia gets down on the dance floor and really gets the crowd dancing. Internet- The ship had the least horrible internet experience I have had on a cruise ship to date. I guess that's as good as one can expect at sea. Sure, it was still painfully slow, but the agony was far less than I have experienced in the past. Service much better in public areas than in my state room, where it was truly agonizing. Log in and out was a breeze, and my wife and I were both able to be on at the same time. Gym- best I have ever seen on a ship. When I first walked in, I did not see any treadmills in this rather large gym, only to find out that there was another room, separated by a hallway. Plenty of cardio machines, and strength- resistant machines. And now for the asterisk- Sadly, I think that the service has slipped a tad since my last Regent cruise. Not the stateroom attendants, nor the restaurant wait staff, they were still top notch. But in the lounges and pool deck, I frequently had a hard time getting service. I do not think that this is the fault of the staff- the crew is as hard working, friendly and accommodating as ever. I think the problem is in numbers- it seemed as if there was just less staff. I have no data to support this, it is just an impression. However, this was in no way shape or form anywhere near enough of a problem to put a damper on this wonderful cruise experience. One final word- these reviews are obviously very subjective matters, everyone's opinions are different and equally valid. But I always make it a point to ask people that I meet on board how they are enjoying their cruise, and for what it's worth, I did not get one response that was not ENTHUSIASTICALLY positive. The only grumbling I heard all cruise long was about chair hogs. So what else is new? Read Less
1 Helpful Vote
Sail Date: March 2018
We chose this cruise line upon advice of a travel agent and used it first in March of 2015 ( Navigator ). We felt guilty we were treated so well. the excursions and ports were all fantastic and we could not find enough time in the day to ... Read More
We chose this cruise line upon advice of a travel agent and used it first in March of 2015 ( Navigator ). We felt guilty we were treated so well. the excursions and ports were all fantastic and we could not find enough time in the day to do or enjoy all the ship had to offer. The captain and many of the crew we recognized from the Navigator in 2015. That made us feel very confident. As with the previous cruise it was to celebrate our anniversary. In 2018 we sailed again, this time on the Explorer. It's a little bigger. The gym is definitely bigger and better. The restaurants all were great as well. Some of the docking was a bit inconvenient compared to previous trips. At Key West we docked opposite the main , downtown , area (less expensive docking fees? ) but we had a trolley take us to downtown. That particular shore excursion, "Discovering Key West" did not measure up. It was probably beyond Regent's control. We were supposed to visit an aquarium , a ship-wreck museum, and the tour of the town. The driver did an O.K. narrative but less than in 2015. When he dropped us off downtown, we, and many others asked about the ship-wreck museum and the aquarium. He responded by quickly stating it was included on our tickets but none of us EVER saw an aquarium ( it was at the other end of town ). The museum was an easy find. As with any cruise there's a few self-important, arrogant, haughty old idiots that think they're above everyone but the other 98% of those aboard were very unaffected and friendly. Overall, a pretty good trip and we'll do it again. Read Less
3 Helpful Votes
Sail Date: March 2018
After a dozen cruises on large common cruise lines, my husband and I chose Regent. We’ve been on the 7 Seas Explorer 3 times in the past 3 years. We plan on going on another Regent cruise, they are that good. The first two were in ... Read More
After a dozen cruises on large common cruise lines, my husband and I chose Regent. We’ve been on the 7 Seas Explorer 3 times in the past 3 years. We plan on going on another Regent cruise, they are that good. The first two were in Europe and the last one was in the Caribbean. We are in our early 60’s, fit, & seasoned travelers. All 3 of the cruises had truly excellent service in all areas. This is a main attraction along with their gourmet food. All 3 times we have had true culinary experiences in their restaurants, Prime 7 and Pacific Rim in particular. Their service and food are clearly superior to all the major large cruise lines. Although Regent is a more expensive cruise line, it’s totally worth it. Also, all of the tipping/service charges are included. For me, that’s a relief. It’s hard to figure out how they get such friendly, helpful, respectful workers but they do. All of the rooms have verandas, as well. The majority of the passengers of the 3 we were on, were probably average age of 70 - at least it seemed like it. I’d like to know the true average age. To be honest, on the first night of the first cruise I looked around the dining room and the main lobby and thought: “OMG, I am trapped in in floating nursing home.” There are a lot of slow-moving passengers using canes and walkers which is quite a contrast to some of the other cruise lines we’ve been on. Some have wheelchairs and personal assistants; but as the week went on, we realized there were a lot of advantages to being the younger ones on an older-person’s cruise. First of all, I ended up being inspired by these older, handicapped passengers who continued to enjoy life despite their difficulties with ambulation etc. Most of the time, they yield the hallway to the faster-moving passengers. They are respectful and courteous. They converse in just the right amount of pleasantries. If you wanted to talk, most had very interesting lives and stories to tell. Never even once did we see anyone drunk or causing a problem. The “active” excursions are usually small since most of the older passengers choose less energetic tours (there were only 6 of us who went on the jungle river tubing experience in Belize - which actually was rather boring and don’t recommend it but it was very personalized). The gym and spa area are practically empty (except for a few of the staff working out). I found all of this to be tremendously advantageous. A few tips: If you can’t get the excursion you want when you first book your cruise on line - check back before you leave and definitely when you get on board. People often cancel and the cruise line adds excursions. You can almost always get what you want if you are a little persistent. The excursions in Europe were really well done and totally worth going on - even if you’re not a group-tour kind of person. The tour guides know the history, culture, and geography of the area and it’s a very good learning experience. There wasn’t even one disappointing tour. It’s a little frustrating with loading up the bus with slow-moving passengers but as long as you know it ahead of time, just don’t rush back to be first on the bus. Linger at your destination and enjoy the extra time while the bus is being loaded. I could go on FOREVER about the EXCELLENT ports of call in Europe; but suffice it to say you would not be disappointed on the cruise that starts in Rome going through the Mediterranean or the cruise that starts in Athens and goes up the Aegean coast line. They were truly breathtaking & fascinating. The Caribbean excursions were not as good as the European cruise excursions; but I think it’s a reflection of the countries. The tour guides in Belize, Guatemala, and especially Honduras were somewhat disorganized and the guides had little to say on the bus which was a bit disappointing but not a huge negative. All of the Mexican ports of call, the Grand Cayman, and Key West were terrific though. For us, the Caribbean excursions took up so much time that there was little or no time left to look around the port on our own. For that reason, here’s another tip: most excursions meet in the ship theatre using a ticket system. Once you get your ticket, you meet your group out on the pier. If your excursion is a couple hours after the ship docks, you don’t have to wait around for your tour. You can go out - check out the port area - and come back for your excursion. Twice we missed an opportunity to see a port because we thought we’d have time afterwards but the shops were closed when we got back. We should have gone out before our excursion. We took excursions in Guatemala and Honduras that involved long bus rides through poverty stricken areas. I felt sad seeing all that - such that I wished I was there on a mission trip rather than as a tourist. There’s nothing anybody can do about that but something to keep in mind if seeing all that on a vacation would bother you. Book your specialty restaurant reservations early - the prime times around 7 pm go fast. The Compass Rose serves excellent food if you don’t get all the specialty reservations you want, though. No worries - you won’t have mediocre food anywhere on that ship. Remember that room service is 24/7 and they do a great job. If you want to book spa services (especially on Days at Sea) do that early too. Something else to keep in mind, the medical office has very limited services. We had an accident on one of the excursions causing large bruising and scrapes but we had to see the security officer first to determine if we were truly on a ship-sponsored excursion before they would take care of us. They didn’t do any of the wound care - they just gave us supplies to do it ourselves. For a variety of reasons, passengers are safer all-around if they stick with ship-sponsored excursions. As always when traveling, you have to really keep your wits about you. On our Regent cruise that stopped in Venice, I had my phone stolen by the port screening person as it went through the X-ray machine. I didn’t notice right away but went back in less than a minute and I got no cooperation from anyone to help me get it back. It was very upsetting. Stay at the screening place until you confirm all of your belongings are there. On the European cruises, the speaker was Terry Bishop. He’s unbelievable. He mixed knowledge, humor, and music perfectly. We looked forward to the lectures every day. The speaker series on the Caribbean cruise was terrible, though. For some reason, the cruise line decided to go political and had a speaker who discussed one side of US politics. That was very disappointing. As with all cruise lines - the daily activities sheet is important to check. There’s a LOT going on around the ship each day and it’s easy to miss out on something if you don’t check out the schedule of daily events. Their small-group bands, theatre shows, comedians, etc are all good. One night there was a party on the pool deck with the buffet & dancing under the stars that was really tremendous. Overall - this is a 5 star, sophisticated cruise line providing cultural experiences and good fun. Read Less
6 Helpful Votes
Sail Date: February 2018
We chose this ship because it was the latest in the Regent line The ship itself is absolutely beautiful.The decor, the bathrooms, cabins, and dining rooms are superbly decorated. The speciality restaurants are glamorous and the food ... Read More
We chose this ship because it was the latest in the Regent line The ship itself is absolutely beautiful.The decor, the bathrooms, cabins, and dining rooms are superbly decorated. The speciality restaurants are glamorous and the food was what we would have expected. Great choices, wonderfully presented,and delicious. The only complaint here is that the Prime 7 and indeed all of them are difficult to get a booking. We had a Penthouse suite but even so we only managed to get in there once Our complaint was the Compass Rose. Not only was the food not up to standard but on the three occasions we ate in there, the service was poor and the food on each occasion was either cold or only lukewarm We shared a table on four occasions, all the people we shared with were delightful. On two occasions we actually all complained about the food and service to the staff, The last night of the cruise was exceptionally poor. The food took ages to come, our dining companions actually asked if the kitchen had lost our order. When my husband's steak came, it was only lukewarm and whilst waiting for his sauce to be brought, which seemed to be an afterthought, the steal went cold. While some of the staff are amazing, many in the Compass Rose seem to have a problem with the English language. Many seem very new so it's probably a training issue, and hopefully, they will improve. Read Less
1 Helpful Vote
Sail Date: February 2018
We had been lucky enough to sail on the Explorer on the second leg of her inaugural cruise in September 2016. We thought the service and facilities could not be improved upon but how wrong could we be. There has been some fine tuning such ... Read More
We had been lucky enough to sail on the Explorer on the second leg of her inaugural cruise in September 2016. We thought the service and facilities could not be improved upon but how wrong could we be. There has been some fine tuning such as changing the time of the evening shows to 9.30 which allows everyone to eat before seeing them and more use of The Cafe with permanent barristas in there - including Dragan who always smiled and was always very helpful. Most importantly the internet was so much better, so that if you want to stream anything you pay extra but for general emails and web browsing it was free and worked very well, particularly in the public areas. I was even able to continue with my French lessons on Duolingo sitting in the coffee shop with my head phones on. We stayed the first night in the Four Seasons Miami as part of the pre-cruise package - a lovely hotel but unfortunately the whole bar area and restaurant had been hired out privately which meant we had to go out. However, there were some lovely restaurants within walking distance - the concierge recommended a very good Italian. Embarkation was extremely smooth. The standard of the entertainment has also gone up another level with outstanding singers, dancers and musicians who seemed to be able to play every instrument. Firm favourites Boogie and Kasia got everyone up on the dance floor - no-one felt embarrassed making a fool of themselves. David Nevin, the excellent assistant cruise director is a first class singer and a great 'go to' person in the event of any difficult issues, as we discovered. He also did Karaoke which was really well attended and Deborah the pianist and singer did music trivia every other day as well -always good fun and the chance for more Regent Rewards! Andy the cruise director and his wife Tammy are a delight and truly lovely - they do a great trivia quiz every afternoon and Andy is firm but fair. They are also great entertainers, with a brilliant last night Beatles session with David which had everyone out dancing in the foyer and the professional dancers also joined us to indulge those of us who like to dance - none of them had any airs or graces, they gave every impression that they wanted to join in. We had not sailed with Captain Stanislas Mercier De Lacombe before and a ship always takes its lead from their Captain. He was friendly, funny, but authoritative and calm, which was very evident when the weather deteriorated and a huge wave hit the ship one evening, giving everyone great confidence that we were in safe hands. We did not find the content of the lectures to be of interest to us, but that just might be because we are huge Terry Bishop fans and so no-one else stands a chance! We had rather hoped for pirates, the rum trade and sugar cane story rather than politics - many of us go on holiday to get away from that! However, they do have the culinary kitchen which is an excellent addition. Although Regent had had to change the itinerary because of the devastation of the Caribbean, the excursions were great - swimming with dolphins in the Bahamas, and great general tours in St Kitts, St Lucia (great land and sea tour) and Antigua with three first class guides showing us a great range of both historical and panoramic sites with time for the beach as well in Antigua. In French speaking St Barts you could just walk around to browse the very expensive shops and have a spot of lunch - although everything on St Barts is expensive, be warned! The quality of the wines has also gone up a level. This might account for why 4300 bottles were drunk in 10 days! When the Captain joked on the last night that we should be ashamed of ourselves, we decided that as a Frenchman he thought perhaps we had not made maximum effort. The food has always been good but the chocoholics teatime was amazing. Pacific Rim remains our favourite restaurant with Prime 7 and Sette Mari coming a close second. Martina who works mainly in Sette Mari provides the best entertainment and is a great addition. The bar staff were equally brilliant, making you whatever you wanted, quickly and efficiently. They were under the watchful eye of Elena, promoted last year, and she was always everywhere. All in all, a great trip, with a first class ship and first class service. Read Less
2 Helpful Votes
Sail Date: February 2018
Having already experienced cruises with P&O,Princess and Royal Caribbean we decided to take the plunge and try the Explorer.This by no means is a cheap alternative but once we experienced this ship, realised it was a totally different ... Read More
Having already experienced cruises with P&O,Princess and Royal Caribbean we decided to take the plunge and try the Explorer.This by no means is a cheap alternative but once we experienced this ship, realised it was a totally different ball game.Having flown from Scotland we stayed the previous night in the Pullman Airport Hotel.I have to admit this hotel was actually a bit of a disappointment ,my American friends who we were to meet on the ship had a much better hotel near the port.Apparently the Pullman is used for the British people but the better hotels are for the American cruisers,dont know if this true but the Pullman was at best average.Our transport to the ship was early and very efficient,on arrival the baggage was taken then we were processed and on the ship within 20minutes.All very good so far but about to get much better.As soon as on board we were immediately offered champagne making this a lovely start to our cruise.On arriving at our Suite we were met by not one, but 2 stewards who made us very welcome.My wife and i then set off to meet our American friends to have lunch which was the start of a wonderful culinary experience.On this ship their are various speciality restaurants and we tried them all.The quality of these restaurants can not be understated as even the regular Compass Rose can only be described as wonderful right from the start,when i looked at the Versace plates i was blown away.Having read negative reports on Cruise critic regarding this restaurant ,i'm amazed as the service and food is out of this world.I would say the other Restaurants should be checked out as each have their own experience and treats throughout the event. The experience on a ship is led by those at the top and having visible officers is all part of a wonderful experience,on this Ship ,Captain Stan and Staff Captain Diego were always about spending time with the guests as were the other officers.It would appear that staff from all departments have excellent training and this shows by the way we treated. The wow factor continued throughout the cruise ,the Theatre and show lounges and bars are wonderful.We enjoyed the explorers lounge and Debbies piano playing and her lovely voice, she was a real treat.Boogie and Kasia did a real good job getting people dancing and singing along in various bars and at the pool.The pool was another lovely experience with these fantastic loungers and always had a good feel about being there.We tried the Gym which was state of the Art and very impressive.We didn't really do the shows as spent a lot of time with our friends socially.We only did one trip in Antigua on the Champagne and Lobster catamaran beach excursion .This turned out to be a lovely experience ,on the other islands we did tend to do our own thing but have to say we thought that St Barts was the best and highly recommended. We only had the basic Suite ,room number 605 which was wonderful ,our friends had a Penthouse Suite which had many other perks, coffee machine ,Bose music system etc and 2 rooms.It was stunning. When in St Lucia we had the opportunity to have a Bridge tour with our American friends and young officer(Calum) did a great job of making us welcome and showing us how state of the art this ship is, another treat from Regent. !0 nights on this ship is never enough and soon it was all over, the disembarkation was really slick and in no time we were back at Miami Airport.For us a Caribbean cruise in February is a real treat and we shall be doing this again.On reading back on my review i realise that my comments are very positive and actually the thats the way the Explorer is. Read Less
2 Helpful Votes
Sail Date: February 2018
10 Day Eastern Caribbean Cruise on the Regent Explorer departed Miami Feb 19, 2018. First of all a shout out to "HKSILVERFOX" for a great review of the same ship and similar itinerary. I'm going to do my review in a ... Read More
10 Day Eastern Caribbean Cruise on the Regent Explorer departed Miami Feb 19, 2018. First of all a shout out to "HKSILVERFOX" for a great review of the same ship and similar itinerary. I'm going to do my review in a different fashion but since we were on the same vessel there will be some overlapping. Overall -- Fantastic experience!!! Were there issues? Yes, of course there were!! we are dealing with human beings not computers. Did any of the issues distract from a fabulous vacation? NOT A BIT!!!! Pre-cruise hotel -- Four Seasons on Brickell Ave Miami. Met some new friends when we were in line to check in with the Regent representative at the hotel. Found them again at the Edge Bar and Grill and we enjoyed some quality time together throughout the cruise. Left bags inside our suite at the 4 Seasons on the morning of the cruise as directed and they appeared in our cabin on ship by 3:00 p.m. We had driven from North Carolina to Miami making several stops for visits with family and friends therefore we parked the car at Terminal "J" right next to the ship. Embarkation -- Simple, quiet, and relatively fast. There was a Regent representative who discreetly asked to see your boarding documents before you entered the queue. He then directed you to the appropriate line. No red carpets, nothing to detract or highlight any passenger. From entering Terminal "J" to getting onto the ship it was no more than 25 minutes at 12:00 p.m. A glass full of Champagne by 12:30!!!! The Explorer Ship -- truly a work of art or many works of art depending upon your perspective. You really need to 'walk' this ship as you would an art museum because you are in one. Art is everywhere from the ceilings to the flooring to the furniture to the coverings not just the "paintings" hanging everywhere. Take the time to enjoy the photographs that line the walls on every cabin deck, truly a magnificent collection. Enjoy the Library for a few minutes even if you do not intend to read a single word. We are gamers so the Card Room came in quite handy and it too is beautifully put together. There is so much ART that some might say it is overkill. For us it was, "Oh, Look at that," with big smiles!" My DW could have spent an hour just looking at the marble flooring on deck 5. "Exquisite"!!! Not all of the "art" was to our taste but we still enjoyed trying to piece together the designer's thoughts. Spend a few hours it is well worth your time. The Explorer Crew -- truly a work of art...."HKSILVERFOX" said it best; "The word NO did not exist". I need to find the Human Resources Director that was able to put this together. These young men and women ALWAYS greeted you with a smile, ALWAYS were willing to spend a few minutes with you, ALWAYS went out of their way to make sure that your request was fulfilled if at all possible. You can't ask for any more than they gave to every passenger. The crew's ATTITUDE and strong WORK ETHOS made this cruise. HAPPINESS IS CONTAGIOUS!!! Demographics -- I believe that this sailing had a bit younger clientele than the normal Regent cruise. I think the fact that it was a 10 day cruise allowed for those still working the ability for some "get away" time. If I were to guess the median age it would have been 65 or slightly younger. This also kept the lounges and dance floors full after the evening show let out from the Constellation Theater. Karaoke was very popular in the Explorer Lounge as were Boogie and Kassia. Quiet conversation could be had late night in the Meridian Lounge with some soft jazz as background (one night). Luckily we are not sun worshipers. The deck chair hogs were out in full force on this sailing. By 9:00 a.m. every front row lounger around the pool was taken with nary a body in sight. I wonder if they were even up?? Entertainment -- from okay to excellent. I did not care for the guest performer. He was a quite gifted pianist but his shows were disjointed. From Billy Joel to Bach in 60 seconds flat. I thought if he did a Billy Joel, Elton John, Harry Chapin tribute set it would have been perfect. The shows by the full ensemble were also hit or miss. I loved Revolution but didn't care for the Peggy Lee show. The best performance was World Beat on the next to last evening. Our CD's were Andy and Tammy who gave a single performance during the cruise. I think they are headed back to Kansas for a well deserved vacation. Boogie and Kassia were a unique duo. All about energy and getting the blood flowing on the dance floor. If you weren't smiling Kassia was not happy. i also enjoyed the Regent band. They played some Dixieland and Jazz in the Meridian lounge for two late sets which were well attended. Karaoke was a big hit as well in the Explorer Lounge!!! One lady brought the house down with her version of Pat Benetar's "Hit me With Your Best Shot". You know she had done this before when she never looked at the words scrolling behind her. Culinary Kitchen -- (3 classes) geared towards the beginner so for the DW it was not something she would repeat but for the DH another story. Good wine was served, some we even made during class (Sangria). Great equipment to use and lots of fun meeting other wanna be chefs...... Regent should think of adding an ADVANCED class or two to their menu of offerings (syllabus). Gym -- loved it!!!! Machines dedicated to arms / upper body on one side and leg / lower body machines on the other. Great setup!!! The view of the ship's wake while on the treadmill or elliptical or stationary bike was mesmerizing. Made you forget the self inflicted pain you were enduring. Cold water, gatorade, fruit drinks all available in a stand up refrigerator between both halves of the gym. Never saw anyone in the infinity pool that is outside the spa on deck 5. Trivia -- they take their TRIVIA seriously on the Explorer!!!!! We took it with gin & tonics and lots of laughs. Most of the questions wouldn't be allowed on Jeopardy. Cabin -- 917 (PH-A) Quite comfortable to say the least. Large balcony that was used every morning for breakfast and every late afternoon for drinks. Adequate storage space especially if you don't over pack (which of course we did). This cabin has a bedroom (king sized bed) separated from the sitting room by pocket doors. Both rooms have Samsung flat panel televisions. The bathroom is large by cruise ship standards; double vanities, large amount of storage, extra large shower (no tub), and a closeted commode. There is also a wet bar with refrigerator in case you get thirsty. On each side of the bed there are 2 USB ports for charging your mobile devices. There are also 2 European style outlets and 1 North American type outlet. We brought with us adapters to turn the European outlets into North American types. This cabin comes with a butler who we used daily. He was great in getting us additional restaurant reservations. We had an issue the first night with the sliding glass doors "whistling" due to the strong north east winds. Our butler had maintenance come in and replace the weather stripping around both sliding glass doors the next afternoon. No more whistling!! Restaurants -- food as duly noted is subjective. I would say that we enjoyed very good to excellent meals throughout the cruise. Noteworthy for us was Pacific Rim. The lobster tempura and duck entrees were simply fabulous. Combine these with the raspberry sorbet / chocolate mousse for dessert and for our two cents you could not ask for anything better. On one occasion we had to send an entree back at Chartreuse. At the slightest hint that something was wrong the waiter had the plate off the table in a heart beat and the menu back in hand to order something else. Then came a visit from the assistant Maitre'D, then the Maitre'D to make sure that everything was "okay". New entree delivered in record time and it was very good. I suspect that someone else had to wait a few more minutes for their entree to be served. Another round of visits from the entire restaurant staff to make sure that we were completely satisfied. We ate at Pacific Rim on 3 occasions, Chartruse, Compass Rose & Setti Mare twice, & Prime 7 once. It seemed that during this cruise that Prime 7 was the most sought after restaurant. it was also our least favorite. I think that if you were willing to eat at 8:00 p.m. you can get into any of the restaurants any evening. Itinerary -- our cruise departed Miami on a Monday and went straight to Nassau. We then had 2 sea days (one rough, one not so rough) on the way to Antigua, St. Kitts, St. Lucia, & St. Barth's, and then two sea days (relatively calm seas) back to Miami. Regent does a good job of scheduling the Explorer to NOT be in ports with other ships as much as possible. In St. Kitts we did a zipline adventure that was very, very good. We had 2 full busloads (16 per bus) and Regent added a 3rd bus when demand exceeded supply. Driver / guide was excellent and gave great commentary on the 30 minute ride from the pier to our destination. The ziplining personnel were all about safety, safety, and then safety. They also were very knowledgeable about their island and the rain forest we were in. Moderate hiking required between zip lines but well worth the effort. The actual zip lines were very much FUN!!! In St. Lucia (2 busloads), we combined the aerial tram with a different type of zip lining, platform to platform. These zip lines were much shorter than the ones in St. Kitts. The personnel at the facility were again all about safety. We had a guide who had encyclopedic knowledge of the rain forest that we were in. Lots of fun for everyone!! In Nassua we had an easy excursion to the Zoo and Gardens. It was just okay. Should have done lunch at Graycliff on our own instead. In St. Barth's we did our own excursion (shopping!!!!). Antigua we treated as an off day....lounging doing nothing. Others in our party did more water related excursions. There was not one negative comment from anyone on a Regent sponsored tour / excusion. Also interaction with Destination Services was very easy. A cooking class that DW had signed up for had to be cancelled due to the market being closed on a Sunday. They gave us additional options or the choice of a refund. Debarkation -- so easy. We left the ship at 8:15, collected our luggage, cleared immigration & customs and were in our car driving towards I-95 at 8:30. Summary -- we are booked on the Explorer departing Buenos Aires on Feb. 1, 2019 in the same cabin. Enough said. Read Less
37 Helpful Votes
Sail Date: February 2018
After having been on passenger ships dating back to the Queen Elizabeth and Queen Mary as a child and being on Ships from the the Emerald Seas, The Nordic Prince in the the 70's to the evolutionary changes in cruising today, I am ... Read More
After having been on passenger ships dating back to the Queen Elizabeth and Queen Mary as a child and being on Ships from the the Emerald Seas, The Nordic Prince in the the 70's to the evolutionary changes in cruising today, I am familiar with origins and changes in the industry and appreciate its revolution. Most recently, we have sailed on both Princess and Celebrity with accommodations ranging from balconies to suites with a butler...certainly the microcosm of availability. We chose to sail Regent because of a desire to try a smaller vessel with purported luxury and personal concern for the individual passenger. The cost was about twice that of previous similar itineraries. The question is... was this worth twice the price...Categorically-NO. The ship was luxurious as advertised. The cabin appointments were depicted as they were or should I say "as the wide angle lens would have it." Certainly not a surprising value was found here. The dining was, in general, excellent. There were some exceptions to the expectations, ie A crab cocktail was inedible, the smoked salmon average. Activities were sedate and geared to an "old" crowd. Previous reviews had given fair warning of what to expect. The cruise director, Andy, and his wife Tammy were well rehearsed... to ad nauseum. Spontaneity and enjoyment were not part of their repertoire. The service and personal wait staff were outstanding, well schooled, courteous and attentive. Excursions were, shall I say, a joke. The first port was Nassau. Our party (four) chose a tour which would include going to "Atlantis". The descriptor said exactly what it would do, go there. If you wanted to get in, break out your credit card for $175.00 more. The St. Kitts excursion was to take us to a resort and a day at the beach, that is if you consider rocks and shacks a resort. That lasted at least 5 minutes before we got back on the bus to return under the guise of illness. It was really sickening. Take all the the tours you want, but, buyer beware! The questions to be asked and answered are "Was it worth it and would I(we) go again?" The answers are No and No. Value was not given for the "merchandise" received. In the future, upgrading to a fine suite on Celebrity, Princess or Royal Caribbean is more in the offing. Money would not have been the object had perceived value been given. Read Less
Sail Date: February 2018
Introduced friend to Regent. She contacted me since her husband was out of town and she wanted to get away. I had been after them to try Regent, and this was the perfect opportunity. Regent certainly didn't disappoint. We had some ... Read More
Introduced friend to Regent. She contacted me since her husband was out of town and she wanted to get away. I had been after them to try Regent, and this was the perfect opportunity. Regent certainly didn't disappoint. We had some concerns about the activity scheduling and one of the speakers, but other than that, Regent provides an excellent vacation. Great choice. I normally do not room with anyone, but this time I did, and because of the room layout, it made sharing a lot easier. I could only suggest that another small chair be included as the couch is very small. Our room stewards were first class. Once we had told them our schedule and likes, there was never a moment when we needed to ask a second time. The restaurants are extremely well-run and have attentive staff. I did not attend the shows as I m a very early riser and the shows are very late. Read Less
29 Helpful Votes
Sail Date: February 2018
We booked this cruise line on the expectation of a beautiful,new ship and the level a service and attention that we experienced on Regent in past years. Wife needed a wheelchair when we boarded, which was available once we were on the ... Read More
We booked this cruise line on the expectation of a beautiful,new ship and the level a service and attention that we experienced on Regent in past years. Wife needed a wheelchair when we boarded, which was available once we were on the ship. BUT, I was carrying three heavy bags and no one came to help. I had to drag the bags down to the lower level floor for safe keeping, When the room was ready, I had to demand help with those three bags., Bad start. ChampaGNE bottle was in a bucket in the room. but disappeared later on. Crew was generally pleasant, but appeared inexperienced. We enjoy a little caviar before dinner, or at the pool deck, but were advised that it was not available. Specialty restaurants are available one time, unless you have a pentouse room, etc. Towards the end of the cruise, when everyone had been to the special restaurants, we inquired about availability for two. The desk clerk first asked us for our room number, and then advised us there were no available tables...Felt like a peasant at a daily room rate well in excess of $1,000!!! Beautiful ship, but not worth the price, unless you can go for the penthouse level rooms. Did not compare to the better exoerience we had recently on a Seabourn ship at a much lesser daily rate. We were not alone in our evaluation of the value of the cruise. Perhaps things will improve, but we do not intend to return to Regent. Read Less
Seven Seas Explorer Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.4
Entertainment 4.0 3.6
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 3.0 4.2
Shore Excursion 4.0 3.7
Enrichment 4.5 3.7
Service 5.0 4.4
Value For Money 3.5 3.7
Rates N/A N/A

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