38 Helpful Votes
Sail Date: May 2016
Embarkation was miserable. The staff behaved like novices. The excursions were poorly handled..and at times chaos. We were taken to Portofino when the garbage was being picked up - smelly noisy and everything closed..Where after 10 ... Read More
Embarkation was miserable. The staff behaved like novices. The excursions were poorly handled..and at times chaos. We were taken to Portofino when the garbage was being picked up - smelly noisy and everything closed..Where after 10 am vehicular traffic is banned and all services are available. I would never go on a Regent Ship nor will anyone I know American Express has been alerted as well and I believe that travel publications should also be aware of their ineptness and being far from a 5 star experience Worse the management at their corporate offices are not capable of anything other than form letters. The only good part was the entertainment and sometimes the food..but you can get that anywhere. They also changed the itinerary before with no reason and on the final stop they were unable to accommodate most passengers on excursions The Cruise Manager..Ante..behaved like a juvenile, sending us candy when we complained. Read Less
Seven Seas Explorer Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.5 0.0
Service 5.0 0.0
Value For Money 3.5 0.0
Rates N/A N/A

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