19 Helpful Votes
Sail Date: March 2019
Two years ago, my wife and I with three other couples enjoyed a GREAT cruise on this ship. Accordingly, another couple and ourselves chose to repeat our positive previous experience with this 16 day cruise. Spoiler Alert- Big big ... Read More
Two years ago, my wife and I with three other couples enjoyed a GREAT cruise on this ship. Accordingly, another couple and ourselves chose to repeat our positive previous experience with this 16 day cruise. Spoiler Alert- Big big MISTAKE! Very little worked on this so called "Luxury Experience" . It is quite obvious that the "bean counters" at Regent have decided to squeeze every single dollar out of every single cruise and then let the customer "suffer" their decisions. The problems began with the so called "Free" Airfare. This is nothing more then a marketing ploy as the cruise fare is increased by $ 300 per couple if you decide to take their "Free" airfare. Regent's response, when questioned, it that if you do not take the "Free" Airfare they will credit $ 150 pp. So much for the "Free" Airfare!. We decided to upgrade our flight to LAX via First Class @ an upcharge of $ 699 pp. When we finally received our flight information we found that Regent had booked 4 Senior Citizens to fly out of Miami on a 6:30AM flight to Chicago! Yes... fly to Chicago in mid-winter! We would have to get up at 3 AM in the morning to try and catch that flight. Really! When we objected, our travel agent finally had Regent offer us a 9:30 flight from Miami to Orlando and then to LAX. Somewhat better but that "new" flight was @ a $350 per couple upcharge! We declined and made our own First Class flight to LAX. Regent included a one night stay at the" Beverly Wilshire" Hotel which was fine. After checking in we were told that Regent had a "Hospitality Suite" available for all information about the next days travel to the ship. The so called "Hospitality Suite" offered NOTHING in the way of either Food or drink! Not even a bottle of water! The Regent "representative" could answer none of our questions except to say that our luggage should be ready to be picked up at 7:30 AM and we should meet in a Hotel Ballroom @ 11:15 AM. The "free" included breakfast was not offered in the Hotel's restaurant but instead was a buffet-style "Holiday-Inn Express" type of breakfast. Shame on "Regent" for that! The buses to the ship did not even arrive until 1:30 in the afternoon! Regent"representative offered little information except to wait. Arriving at the pier involved another l o n g wait. Once on the ship we again had to wait even though our quarters were supposed to be ready at 1:30 PM. No apologies were offered for the delay! We heard through the grapevine that the ship was inspected by the Coast Guard that day and experienced some "difficulties". In addition, many of the crew's contracts had expired and they were leaving and a new crew had come onboard. Many of the "new" crew were in-experienced and it showed. They just did not know what to do. Breakfast in "Compass Rose" took close to a hour and 45 minutes. Two years ago at breakfast, you were immediately served juice and coffee/tea and a server came right offer and offered Muffins/Pastries. Now, we waited and waited and waited. Finally, we were served Coffee/Tea and then waited some more to juice. The server offering pastries/muffins made only a single pass at the table and did not return. Each morning we had to ask our server what the Breakfast "special" was. They either did not know or were instructed not to offer that information. Orders are transcribed via Tablets and mistakes (missing orders) were common. Coffee refills had to be requested. An order of Smoked Salmon and a Bagel resulted in being presented with a single small scoop of cream cheese. You had to request more cream cheese or ask for a triple serving of it when ordering. Head Waiters tried very very hard but were totally overcome3 by problems/issues with the kitchen and the inexperienced staff! Breakfast service at "Compass Rose" was overall a failure! Our quarters were excellent as was our Butler and Steward! Kudo's to them! Dinner at "Compass Rose" matched that of Breakfast except the food quality overall was fair at best. We dined 5 nights at the "Pacific Rim" Restaurant and overall both the food and service was excellent. The steakhouse. "Prime" featured quality food and excellent service also. As to the French "Chartruese"... forgetabout it! Poor food and even worse execution. Service was even worse as demonstrated by our request for Onion Soup. Both "Chartruese" and "Prime" share a kitchen with two separate lines working. Onion Soup is offered at "Prime". Two of use requested Onion soup at "Chartruese" and were told NO!!!. No exceptions..!! Way to go Regent! We never went back to "Chartruese" with their poor food. As to the cutbacks- portion sizes have been cut back... obvious to us was the fact that previously when ice cream was ordered as a desert, you received 3 scoops plus a cigar shaped cookie (a "Pirouette"". Now, only 2 scoops and no cookie! Cost savings are now the norm and not the exception as to both the quality and quantity of the food. An example of the cost cutting is the fact that on one night dinner was ONLY served on the pool deck as a buffet. ALL other Restaurants were closed so either eat at the buffet or order room service. There is little question that this "move" by Regent saves them money overall. At dinner, I like to be served and help myself to a buffet. Overall, the crew is very very nice and helpful. However, here again, Regent drops the ball. One night a notice was placed on our bed that "Painting and Varnishing" of our deck were take place the next day. We returned to our room and noted one crewman was entering our cabin with a paint bucket/varnish materials. We followed him in and noted another crewman working on our deck and they finished shortly afterwards. However, they had left the doors leading to the deck open, so our quarters were both hot and humid as well as smelling from the paint/varnish. I called to complain and was told it would not happen again. Two days later, in the late afternoon, my wife was napping, and I was shaving. Our curtains were open and I then noted a crewman on our deck, varnishing. I chased him away and again complained that our privacy had been compromised. I received an apology again but clearly this is no way to treat a passenger. I do not expect perfection in an imperfect world. However, if I am paying top dollar for a cruise experience, ( over $ 30,000 in this case) , I do expect more then we received from "Regent" on this cruise. In speaking to other repeat "Regent" passengers on this cruise, I found my experiences not to be that unusual. The conclusion reached appeared to that "Regent" has changed... sadly, not for the better... Read Less
9 Helpful Votes
Sail Date: March 2019
We have cruised for a number of years with different cruise lines but promised ourselves that one day we would try one of the supposed most luxurious cruise ships. After much research and saving we decided to try Regent Seven Seas Explorer ... Read More
We have cruised for a number of years with different cruise lines but promised ourselves that one day we would try one of the supposed most luxurious cruise ships. After much research and saving we decided to try Regent Seven Seas Explorer and booked the Mexican Riviera to Panama Canal cruise.We flew to Los Angeles and were transferred to a 1st class hotel for the first night bit of a shock in the bar 2 beers $48.00. We were informed to be downstairs by 11am for coach transfer to ship but then waited 1 1/2 hours for collection which I considered very poor. On arrival at the port we had another wait of over 1 hour before we could book in, this was the worst book in of any cruise we have ever been on and was starting to wonder whether we had made the right decision to cruise with Regent, later on board we were told this was due to a customs inspection of the ship if we had been told the reason for delay a number of passengers would not have been so angry. We eventually got on board and went to our cabin 1409 which was a D grade Concierge. The cabin was presented immaculately with a wealth of cupboards and hanging space for clothing, the bathroom had a bath and large walk in shower. The balcony was large with very comfortable reclining chairs.Our cabin stewards were excellent even going to the trouble of decorating our cabin on my Birthday with balloons and happy birthday banner, a large cake and champagne was also supplied. We ate in all the restaurants while on board and the standard of food and waiting service was excellent as was the menu and the best of any ship we have ever sailed on. Due to the low number of passengers only 750 only one show at 9.30pm was performed but at no time was it necessary to get into theater early to get a seat, we walked in a 9.25 and could always find a good seat. The production shows were 1st class as was the guest entertainers. Most of the many and varied excursions ashore are included and of a good and interesting nature, a point to note that a few trips have a supplement to pay but check once on board and a very similar trip may have been added which is included but was not shown when booking. The bar staff again were excellent and no matter what drink or cocktail you wanted it was available.It would be nice if a day room at a hotel was included on disembarkation as you have to leave ship at 9am and in our case our flight was not till the evening a hop on hop off trip of Miami was included but was poor and once completed at 1pm waited a further hour for luggage which was stored by the bus company. One day I will hopefully cruise with Regent again as we will always compare other ships to this which will be a very hard act to follow. Read Less
13 Helpful Votes
Sail Date: February 2019
This is only the second time that I have composed any dialogue regarding our many cruises around this unique planet. This cruise, on Regent SS "Explorer", was chosen by us more than two years ago. It takes a lot of ... Read More
This is only the second time that I have composed any dialogue regarding our many cruises around this unique planet. This cruise, on Regent SS "Explorer", was chosen by us more than two years ago. It takes a lot of discussion, a lot of planning, a lot of 'buyers' remorse, a lot of tender anticipation before deciding on the correct fit that an Ocean Going Cruise will make. Two years ago a significant birthday, for myself, was looming on the horizon and the two of us (TC2 and myself) wanted a cruise that would meet the requirements of that birthday. Since my birthday, by default, had two distinct dates ( another story, another time) the 2019 Explorer Cruise from Santiago to Los Angeles would be a perfect fit for both dates. Since we live in the northern area of the USA it can and does have very obtuse weather conditions during the winter. Our weather assumption, unfortunately, proved correct and caused us to change flights, incur unexpected hotel stays and invoke extra costs to an already expensive cruise. But, if we did not accomplish this we would never have reached the ship on time for embarkation. Taxi scams at the Santiago Airport added more frustration to our journey and being 'World travelers' we should have known better. The flight from Dallas/Fort Worth to Santiago, Chile. was made on a Boeing 787 Dreamliner. Comfortable and on time flight but we would never have made that flight had we not changed out flight from Vancouver to be one day earlier. However, our luggage arrived with us and having that not happen more than once, we were surprised. Boarding the "Explorer" ship and climbing the gangway to be greeted with a Champagne "Welcome Aboard" is always exciting, even though we have done this so many times. We have told each other, "do not take it for granted". We were, indeed, fortunate to obtain a 'Master Suite' due to a last minute 'upsell' which we offered to accept. It is a fine example of what Regent can put into a luxury ship. Two bedrooms, two bathrooms (one full) and a deck that commands more than 180 degree view as well as an expanse that would accommodate a Rothchild party. Put this together with Butler Service and it would be hard to find an equal. It just so happened that the "Discovery Channel" camera crew were on board with us filming for one of their episodes of "Mighty Cruise Ships". In order to cover the complete ship they need to film a Butler served dinner service en Suite. We were innocently chosen to be the couple that was provided this service. The episode will not air for about eights months but it certainly should be interesting and also give a boost to Regent. The Discovery Channel film crew attended my birthday get together. Balloons, festoons and canapes together with a full Marzipan cake for me and an Opera cake for TC2, baked by the Regent Pastry chef, all made it a Happy Birthday and unforgettable memorable occasion. The crew is always our second family and we look forward to greeting each one of them on our regular Regent cruises. General Manager, Massimo, met and greeted us as we boarded the ship and made sure that attention, care, service and safety were all prime. We particularly enjoyed being invited to an Explorer Suite on Deck Eight where we met and became extremely close with the guest of that suite. We also were fortunate to join, for cocktails in the Explorer Lounge, two outstanding guests, 'Master and Madame Echo'. I would like to comment on some items that Master Echo has reported on in his cruise critic review. 1) Electric cut off when you leave the suite. This items is about par for most hotels. I presume it is a method of conservation. However, since the ship provides its' own electricity you would think it is not necessary. It is most likely a safety item especially for batteries and chargers that are left plugged in. Because we don't want to keep putting the card key into the slot each time we enter we chooses to use either a cardboard or stiff paper insert and leave it is as long as we "own' the suite. It works fine for us. 2) Cabin cleanliness. I was surprised to learn that some funnel smut had collected in the room and also that a solitary and wayward grape had not been cleaned away. For our own experience we have found housekeeping to be above par but understand that some items can be missed. Where's that 'white' glove? 3) Vibration. Like individuals, we are different. So it goes for ships. We expected big things from Explorer when she came out. "This one is not going to vibrate and she is not going to have dischordent frequencies. She is going to be so stable you won't know your on a cruise!" Obviously not so. Every ship, again like ourselves has its' idiosyncrasies. They all creak, they all sway and they all have haunting vibrations. A super example of this is the "Navigator". It has always had problems. They have 'fixed' it several times, but it still has problems. If you 'fix' one frequency in one place it transfers to another. That is the ship world. Given the amount of weight on the Explorer, with glass, marble alloyed Prayer Wheels, etc. etc. it is a wonder that she even got our of Italy. 3) Water quality. Water quality on the ship is always a concern. It is conserved and osmetically re-cycled. Problems to emanate from rusty boilers but while it is unsightly it does affect the cleaning power. Personally, I found the shower water to be so clean that it left my shampoo squeaky clean. Most people do not realise that 'conditioners' change the structure off the hair and eradicate its' history. I do not think you can get away without putting chlorine into a swimming pool. It is ubiquidous. I found the Infinity Pool to be quite strong with this additive. 4) Gratuities. Regent classifies itself as "All Inclusive". Therefore you should never have to dig into your pocket for anything. Coming from the U.K. I am very stingy. I work for my money, I get a salary, I do expect anything else. The early coffee house in Britain in the 17th Century gave rise to the TIP. (To Insure Promptness) It has now grown, due mainly to American influence, some that is not just expected but demanded. It seems that if you do not give a 'Tip' you are embarrassed and the worker relies on this embarrassment. Regent contracts their employees. Their employees get paid well for what they do. Nowhere in the contract does it say, "Thou shalt receive a tip or extra awards for doing your job". Should you wish to contribute to a crew 'welfare' fund then do so, but you can do it without be embarrassed by it. I was extremely upset to see a head-waiter canvassing every table in Compass Rose, on the penultimate night, shaking hands with each customer and instructing them to make note of his name in the 'Comments' report. It was also noted that some exchange of dollars was taking place. 5) Explorations. The Ships' Destination Services has historical problems. Each of the port and each of the tours brings it's own problem. Dealing with contractor busses, variable languages, countries, ethnicities, safety, reliability, comfort, needs a lot of tact and experience. Transform this into on-board guests who always want to be first in the line at the supermarket and it can be a bee-hive to avoid. But, seeing the world and it's history is why we cruise. Patience! 6) Internet. On board Internet is almost a permanent failure. Contacting Satellites hovering 25,000 miles above the Earth is expected but cannot always be justified. Nature is, however always present. Climate, Gravity, Sun Spots and a myriad of galactic and global influences have a big influence on our Internet system. Just like the movies, we expect instant response but even electricity takes time to get from one place to another. Again, it pays to be patient and through in a little levity. I just wait until I get home. Just a word or two on Dining. The Pacific Rim on Explorer was a new and exciting addition. Being our fifth cruise on Explorer we had eaten in Pacific Rim several times. It took us four or five of those visits to finally grasp what the menu is about. Now, when we attend, we know what it is that we like and we have adjusted ourselves to the Asian Infusion method that type of cuisine. Service is always impeccable as provided by mostly Russian servers. Read Less
1 Helpful Vote
Sail Date: January 2019
Relaxation in luxury. Although far more expensive than some of its competitors I believe this cruise line gives value for money. Its detail tp the design of the cabins are well thought out with loads of space even for the most discerning ... Read More
Relaxation in luxury. Although far more expensive than some of its competitors I believe this cruise line gives value for money. Its detail tp the design of the cabins are well thought out with loads of space even for the most discerning traveller. The entertainment was first class and was viewed in total comfort of individual seats, if one so wished. Tables around the seats allowed for your drinks to be within easy reach. The theatre offered good views of the stage no matter where you sat. The specialty restaurants were diverse and true to their character. Swimming pool of a reasonable size for a cruise ship. On the top deck there was a mini golf and various other ways to entertain oneself if not desiring to sunbath. An amazing amount of sunbeds which well cared for by diligent willing staff. Personally, would travel with Regent Cruise line again should the opportunity present itself. I have no reservation recommending this cruise line. Read Less
3 Helpful Votes
Sail Date: January 2019
This was our first ocean cruise, but I am sure that it cannot get any better than this cruise experience on Regent Explorer. We stayed in a Penthouse A suite (917), which is beautiful and very functional room, with a huge balcony. The ... Read More
This was our first ocean cruise, but I am sure that it cannot get any better than this cruise experience on Regent Explorer. We stayed in a Penthouse A suite (917), which is beautiful and very functional room, with a huge balcony. The walk-in closet in the Penthouse suite is a bit small, but we still managed to fit the contents of two big suitcases into to it without any problem. The empty suitcases can conveniently be stored under the bed. The shower cabin is absolutely fantastic and so is the quality of the bed. We arrived at the pier in Rio de Janeiro for embarkation at around 1:30pm and we were onboard 15 minutes later. Everything was so well organised, and it continued like that throughout the cruise. The cruise was fully booked, but the only time it felt crowded was upon embarkation when everyone was having lunch in the Veranda/Pool restaurants, but after the suites became available, it never felt crowded again. We initially didn't really know what to use the butler for, but he turned out to be extremely helpful and useful. He really made us feel special and pampered. He served a couple of breakfast on our terrace, which was a wonderful way to start the day. We were generally totally amazed by the service, which is very attentive and rather personal. During our 12 nights cruise from Rio de Janeiro to Buenos Aires, we had three dinners in each of the restaurants Compass Rose, Prime 7, Pacific Rim and Chartreuse. We also had several lunches in the speciality restaurants. The food was generally very good to excellent. We were not fans of Sette Mare/La Veranda, as the place looks a bit like a canteen. Furthermore, we were not impressed by the breakfast, which was exactly the same every day and some of products were rather cheap/industrial, and the fruit was often unripe. We are in our early fifties and were surprised to be among a relatively young crowd without a single wheelchair or rollator onboard, perhaps because the cruise included many anchor ports. Some of the ports of call were great, while some were very forgettable. The same goes for the excursions. We had two fantastic biking trips. We don't really care about the shows, lecturers etc., so I will not comment on that. We used the gym daily, which was really great, spacious and lots of equipment. I also had two nice massages in the spa. The weather was hot and sunny throughout the cruise, but it was surprisingly easy to get sun-loungers around the pool. Only on our single sea day, it became rather busy. The ship is absolutely gorgeous and in perfect condition. The all-inclusive concept is really great, but also a little dangerous as we definitely ended up eating and drinking too ;-) We loved our first ocean cruise experience and now look forward to the next on Regent Splendor. Read Less
11 Helpful Votes
Sail Date: December 2018
We traveled on this cruise with another couple but also met some delightful passengers during the trip. Embarkation was quick and easy. Our suite was lovely and spacious (Explorer Suite) but not set up according to our pre cruise requests. ... Read More
We traveled on this cruise with another couple but also met some delightful passengers during the trip. Embarkation was quick and easy. Our suite was lovely and spacious (Explorer Suite) but not set up according to our pre cruise requests. The bar and bedding were totally wrong as they must have mixed us up with another passenger’s requests. This was our second cruise on the Explorer having sailed on her two years previously. Throughout the cruise, our cabin stewards kept our suite in immaculate condition. Always friendly and cheerful. Our butler was okay, always very rushed.Except for bringing us room service for breakfast and canapés at 5 pm, we didn’t see or hear from him (nor did we really need him for anything). Unfortunately, our shipped bags didn’t arrive in time to make the ship’s departure. However, Executive Concierge Jeff offered us free laundry, a small OBC and 25% off of Boutique purchases of clothing and sundries. We very much appreciated that gesture on the part of Regent. (Our Luggage arrived one week later when we docked in Port Elizabeth). Overall, the ship is a delight to behold especially over the holidays with gingerbread decorations and Christmas trees everywhere. I was surprised to see so few children on board during this time. Those who were appeared remarkably well behaved. The fitness center and spa are top notch and spacious. No problems with any services received (except for the exorbitant prices). But, hey, it is vacation. We had several ports cancelled due to weather so destination services were quite busy handling the changes. I have to say they did a great job doing so and always with a smile. We weren’t impressed with the cruise director. You rarely saw her in public spaces except when it called for her presence. She didn’t engage passengers unless she was approached. I thought it odd that when she spoke to an audience pre or post show or other venues, she never made eye contact with the audience. She just focused on the microphone. Maybe I am just spoiled by cruise directors like John Baron who is certainly the exact opposite. Some folks don’t care about CD but I am one who believes he/she sets the tone for the entire cruise. Very disappointing.. And, front desk staff, what can I say...some, not all,were.just awful. I can understand the repetitive nature of the job can be stressful but rudeness is not acceptable at any time. Entertainment was good. An entertaining comedian and magician made for enjoyable evenings. We wondered why Regent provides the same shows such as Revolution and Paradis. We saw the same shows two years ago. And, can we get some classical entertainment? Many passengers spoke of their desire to hear classical music. In fact, we were traveling with an internationally known classical pianist who was willing to give an impromptu presentation in the lounge, etc.but were told by the CD that the dreaded “Corporate’” doesn’t allow. Finally, food and beverage. Sommeliers were excellent and always willing to find something you liked if not pleased with the daily offering. But, wait service was a real problem. I could not believe the inconsistency of service between restaurants and within restaurants. For example, Pacific Rim provided outstanding service and food on the 3 times we dined there. So did Chartreuse. However, Prime 7 provided the absolute worst service at both lunch and dinner (5 times). They were the worst when we sailed two years ago. Sad to see it hasn’t changed. Now, Compass Rose, is where we have the problem as it will depends on who you receive as a waiter. As this was a full cruise one couldn’t always sit in the preferred waiter’s station. I suppose the variation can be expected but we are talking about waiters who had trouble using the IPads when taking orders and claiming that certain menu items weren’t available. The biggest issue and most egregious was how they handled a food allergy issue. (I noted food allergies pre cruise) I am deathly allergic to red wine. I ordered a veal dish (no red wine sauce described on the menu) and when brought to me I asked if the sauce contained red wine. The waiter didn’t know but went to the galley to ask. When he came back I was told “ no red wine is in the sauce..” Great, I proceeded to take several bites and about 5 minutes later the waiter came rushing back to say that the sauce DID have red wine in it. Totally unacceptable. Fortunately, I only ate a small amount but it was enough to make me ill for 24 hours. I was assured that they would not make the same mistake again. The food and beverage manager contacted me the next day to apologize but she was so focused on saying that they didn’t have the allergy in their system versus the fact that the waiter made the error as noted previously by telling me there was no red wine in the sauce. (Thanks to the aforementioned, I did get to visit the medical clinic who provided great care. And, finally, remember the gracious offer of the 25% discount in the boutiques due to delayed luggage. It was supposed to be reflected on my final statement, but it wasn’t. No time on the morning on disembarkation to deal with it so will try Regent corporate. So, all in all, although I have 4 cruises booked on Regent over the next two years, I am going to have to think about sailing with them a little bit more once I am able to reflect on my experience as time passes. Read Less
1 Helpful Vote
Sail Date: December 2018
We chose this cruise the very first day it came out. We'd done North Africa and wanted to do South Africa with a pre-cruise safari. Regent did a fantastic job providing us with a Shamwari 5 Star game resort where we were so lucky to ... Read More
We chose this cruise the very first day it came out. We'd done North Africa and wanted to do South Africa with a pre-cruise safari. Regent did a fantastic job providing us with a Shamwari 5 Star game resort where we were so lucky to have seen and photographed a leopard and a white rhino at sunset against a setting sun. Our suite onboard was very convenient to the elevators and our cabin attendant was so attentive. The food was fantastic as well as the musicals. The weather however proved a bit of a disappointment as we had to forgo a port in Nambibia and Mozambique. Internet service was problematic and the food too salty. Salt shakers are on every table so why not use those? The only disappointment was the awlful air routing to and from Cape Town that resulted in 10+hours spent in Lufthansa's Frankfort's lounge going and coming. This was our third Regent cruise and the second one with Captain Serena who is an outstanding, vivacious captain. Spending Christmas, New Year's Eve and New Years Day was truly one of our most memorable cruises. The 1600 photos we took are indeed a photographer's dream come true. Read Less
1 Helpful Vote
Sail Date: November 2018
We chose this cruise for its itinerary having sailed from Dubai to Cape Town via East Africa with Regent three years ago (a cruise which rated as one of the best we have ever done). A bonus was a chance to sail on the Explorer. We ... Read More
We chose this cruise for its itinerary having sailed from Dubai to Cape Town via East Africa with Regent three years ago (a cruise which rated as one of the best we have ever done). A bonus was a chance to sail on the Explorer. We chose the pre-cruise experience on offer in Lisbon as the post cruise with a Safari meant coming home on Christmas Day! Pre-Cruise - Lapa Palace - good hotel but too far out of town and no good bars or restaurants nearby. Also, the buses couldn't get to it causing problems for excursions and transfer to boat. Not well organised. the second excursion was a disaster! Sintra was vaguely interesting but poor organisation meant a mile walk for coffee, loads of food which no one wanted and long delays resulting in lunch not arriving until well into the afternoon. The transfer to the boat was also poor. This is not the first time we have felt that Regent need to vet the pre and post tour operators more carefully. Initially the Explorer is much more impressive than any of the other three Regent ships despite their valiant attempts to upgrade them to match. You do feel this is luxury. Sadly, the ship did not live up to expectations. Suite, service and food were good, but lack of outside space spoilt the voyage. Very lush inside but if you wanted to sit outside it was a sunbed or one of ten or so seats at the pool bar. We enjoy sitting on deck during the morning and early evening with a coffee or drink. There is nowhere to do this other than the very limited seating round the pool bar which does not get the sun. Eating on the balcony of Veranda was good when the weather was fine, and it was open, but it shut for three days with no good explanation given! Something to do with a crew member getting bitten we heard eventually. Strange because we never saw an insect on the boat! The Pool Grill is mainly covered in. It was good to see they have got rid of the sauce bottles and some of the food was very good e.g. prawn skewers but the main choice was largely burgers (we don't consider that five-star luxury) and the whole place in our view resembles a diner. We did appreciate the speciality restaurants opening at lunchtime. The itinerary was as expected but not as interesting as East Africa, partly because the ports had little to offer (not Regent's fault). Destination Services did a good job in a difficult part of the world and we enjoyed the excursions. We were, however, disappointed not to go to Togo. Togo was taken out at what was said to be the last minute with no alternative provided. There has been unrest in Togo for a considerable time and with elections coming up on the 20th December this was clearly unlikely to abate. Regent are risk adverse at the best of times (which I understand although I do not necessarily agree with decisions) so it would seem clear that the chances of going to this port were slim. If indeed this was a last-minute decision, as said, then I agree it would be difficult to provide an alternative. However, the decision not to go should have been taken much earlier and provision other than sailing around the Atlantic in a circle made! Sao Tome early and Walvis for two nights perhaps. We choose cruises for the itinerary and while we are aware that ports may be omitted it appears to be quite a regular occurrence with Regent (more than with say Silversea or Seabourn). Entertainment was similar to other Regent Cruises - we don't generally participate in this and find daytime activities very uninteresting unless an early show is put on. Sally Jones was good, as usual and we appreciated her re-arranging her show due to illness. We did feel that there was an overemphasis on the classical pianist. It would be nice to see something other than Trivia, cooking demonstrations and bingo. Disembarkation in Cape Town was efficient, and the City tour we booked to fill the time before the flight good. Overall a good cruise but not one of Regent’s best. Read Less
5 Helpful Votes
Sail Date: November 2018
We had heard of regent cruise thought we should check it out. The ship was in great shape having been recently remodeled. We had a large room, probably too large but it was nice We had a butler who was very attentive and met all of our ... Read More
We had heard of regent cruise thought we should check it out. The ship was in great shape having been recently remodeled. We had a large room, probably too large but it was nice We had a butler who was very attentive and met all of our needs. While we are not foodies per se the food was more than acceptable. The options for the food were extensive. We had canapés brought to our suite nightly. Our suite was stocked with favorite adult beverages ranging from beer to out desired alcohol. Off boat excursions were plentiful and for the most part included. We were somewhat disappointed that the ship left port at either 5 or 6 nightly. We would have liked to spend an evening in the casino at Monte Carlo or had some local food at say Sicily or Capri. The distances were such that they appeared to be close enough to depart a bit later. We thought that the attentiveness and dedication of the staff was above most other cruises we have been on. They were very attentive and we anxious to make everyone happy. The dining selections included steak .italian, salad bar,Asian and French. Poolside grill was always a good place to have a small dinner. One observation which was rather curious. The ship was 40% Asian. Regent we were told, has changed focus and is now marketing their product to the chinese populous. Rather interesting we were sitting with a couple from Hong Kong. They were not pleased for they had talked to mainline chinese and had found out that these people had paid 40% less than they paid. As a result of the concentration of the chineses it was felt that the food was more focused on their needs than on other cruises, unfortunately the mainline folks are more of a rush and don’t respect ques or lines. Funny the Hong Kong Chinese had a bigger problem with the mainline folks than the rest of us. I will look into this new focus on the part of Regent to find out if this is in fact the case. If so this may influence our future choices. Entertainment was more on the site of mediocre. After 2 shows we just decided to skip. Read Less
12 Helpful Votes
Sail Date: October 2018
Although I had sworn I would not sail Regent again after a terrible experience a few years back on Mariner (Istanbul-Istanbul), I was tempted by the new ship, positive comments by other cruisers and a convenient itinerary in the Med. A ... Read More
Although I had sworn I would not sail Regent again after a terrible experience a few years back on Mariner (Istanbul-Istanbul), I was tempted by the new ship, positive comments by other cruisers and a convenient itinerary in the Med. A good price didn't hurt either! By way of background, we are regular cruisers on Seabourn (Gold) and Hapag-Lloyd Europa Gold), as well as 3 Crystal cruises (Silver (including their Yacht) and 1 Oceania Marina cruise. We are Silver on Regent. We were blown away by the pre-cruise transfers and hotel. Everything went super smoothly - plenty of staff available, private water taxi to Hotel Danieli in Venice, private water taxi to ship the next day. Air (inc. a deviation in Barcelona where we stayed longer) also very seamlessly handled. The Explorer is a beautiful ship, well laid out and with plenty of space. Although the ship was full, it never felt that way. We loved our PH (1408) - great location - and we got an excellent butler (Vinit). That is not always a given, believe me. I thought the hallway entry way space was not efficiently utilized though - a place to hang coats would be nice. Service was wonderful: consistently personable, always with a smile, attentive. They had plenty of staff, so we never waited in any of our dining venues, even when Compass Rose was full, especially after Captain's events, shows, etc. Never a problem. Dining: We were only able to secure 1 extra reservation (in Prime 7) in addition to the 3 allowed. Food was a disappointment for us. Nothing drastically wrong, just uninspired. Dishes sounded wonderful on paper, but really didn't deliver on the plate. Pacific Rim, which we really were looking forward to, was pretty watered down Asian cuisine. There were a few stand-out dishes (Miso black cod for one) but the sides were generally bad: The fried vegetable rice and the stir fried noodles (both recommended by our server) were gummy and inedible. We liked Chartreuse, Prime 7 was also fine. Compass Rose did better with standard items than adventurous ones, so if you're a steak/lobster/shrimp/repeat kind of person, I think you would be happy. Big negative for us: The wine. The first time in all my cruises, and I do mean all, that I was unsuccessful in obtaining a list (even hand written) of what complimentary wines they had. I asked our butler, our servers, every sommelier, including the head sommelier. What is important to me, as a trained Court of Masters Sommelier, is which winery the wine comes from. The 'somms' and servers I think are trained to stick to their story and not offer additional information. If you find out on your own, then you can have them if you ask. (I saw an Oyster Bay SB and an Ancient Vines Zin, for example, on another table.) Even a mid cruise comment card, detailing my woes, brought no response. I do understand that for 90% (maybe more) of the passengers, those 2 offerings per night were just fine. We're not cocktail drinkers, although we tried a couple here and there. It seems the cocktails are more the focus than wine. Explorer has many lovely bar venues with a wide range of cocktails and high quality liquor available. Shore excursions were about what you would expect from included offerings: Buses, sometimes several going to the same spot, with about 30 people per bus. Tour guides were not very good, and I was reminded of why we book independent arrangements :-). We did pay for 1 tour (to Syracuse) and it was certainly not any better than the 'free' tours. Disembarkation went as smoothly as embarkation. To sum it up, while I overall still prefer SB and Hapag Lloyd and Crystal, I would cruise with Regent again on Explorer (and possibly new ship Ovation) if the itinerary and price were right. Wouldn't do over 14 days though - food and wine not good enough to stay longer. Read Less
Seven Seas Explorer Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.5 0.0
Service 5.0 0.0
Value For Money 3.5 0.0
Rates N/A N/A

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