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1 Helpful Vote
Sail Date: July 2019
We are a family of 4 (kids are 7 and 12) and this is our 3rd cruise. The previous 2 were with Royal Caribbean, albeit on smaller ships (Vision and Rhapsody of the Seas), so this is our basis for comparison. Please read the all the ... Read More
We are a family of 4 (kids are 7 and 12) and this is our 3rd cruise. The previous 2 were with Royal Caribbean, albeit on smaller ships (Vision and Rhapsody of the Seas), so this is our basis for comparison. Please read the all the reviews with an open mind as most seem v critical. Everyone has a different perspective, with some things about the cruise better than others, but we found no one thing spoilt the overall experience. We picked the cruise for the ship, wanting to try a new and larger one. Not disappointed as it is stunning in most aspects. Amazing how quiet and smooth in all seas (at least from deck 10). We thought the buffets were good, better than previous RC ones. No buffets are ever a la carte standard, but good choice each night. Main dining room was poor - rushed, fairly cramped, similar standard to the buffet so we only did it once. Entertainment - shows were very professional, but are generally variations of the same act each night (heavy Greatest Showman influence). Kids clubs- not necessarily a criticism, but my 7 year old seemed less keen on msc than RC. The gps wristband was great for my 12 year old, gave her a lot of freedom and we always knew where she was. This was 15 euros for the week. Drinks - we ŵent for the premium package (one up from easy). About £120 extra for us all, roughly £700 in total -if u r doing a package it’s worth the upgrade as the difference in choice of drinks is huge. Very limited on the easy package. Plenty of drinks waiters around - miles quicker than trying to get served at the bar, which can be frustrating. Top bar overlooking the pool is a great spot for sailaways. Easy to get served and u have a great view of everything. We got off at each port but didn’t do any excursions as we have learnt from experience they are rarely value for money through the cruise operator. Most ports (other than Pisa/Florence and Rome) have shuttle buses or are easily walkable. Cannes is the nicest stop on this itinerary. Service charge/gratuities. Keep an eye on this to avoid double charging. The uk website says that they are already included in the cruise fare and mandatory, but ours were being added on on top of what we already paid. I queried this with customer services and quoted the website - they said this additional amount was not mandatory and could be removed. Overall we had a good experience with MSC. We concluded that Royal Caribbean scores better in most aspects, and if you aren't price-conscious go for that. However, when you look at the difference in price on similar itineraries, MSC arguably offers better value for money. Read Less
2 Helpful Votes
Sail Date: July 2019
Timing and port selection of cities which we had not visited,Last minute booking to fit a time slot which opened up.The food was not up to previous standards and the one hour time slot did not allow time for coffee. Thje buffet food was ... Read More
Timing and port selection of cities which we had not visited,Last minute booking to fit a time slot which opened up.The food was not up to previous standards and the one hour time slot did not allow time for coffee. Thje buffet food was same quality as dining room. Unlike previous cruises there was constant nickle and dining going on. The drink packages and internet charges were high .Expect an additional 150 for a week of internet. A spin class which was included on a previous cruise was an extra.There was tacky sales going on constantly for handbags and watches going on constantly. To my taste the ship was too large with line up to get shuttles back from ports.The library was a tiny room with perhaps 20 books not as advertised. The staff was very pleasant except for an arrogant cruise services representative. I picked the ports not the cruise line , next time the latter will be considered as well Read Less
Sail Date: July 2019
We chose this cruise for itinerary, and that it was a new ship, and the price is quite low - but it was awful. Overall, I have to say that it take finesse to manage these big ships in a way that make the passengers think they're ... Read More
We chose this cruise for itinerary, and that it was a new ship, and the price is quite low - but it was awful. Overall, I have to say that it take finesse to manage these big ships in a way that make the passengers think they're having a good time through the day and night, even though they are occasionally waiting in lines etc. The big American lines manage these things well as a rule, but MSC was a total mess. No queue systems, so there was a big crowd shoving forward at any opportunity. I'm honestly amazed people weren't physically trampled at times. Everything was a total mess, nothing was explained, and half the staff would look at you like you were an idiot for not knowing how things work on their ships. I've been on 4 other cruises and this was all different, but they assume that the passengers know the way it is, and are really rude if you don't. Part of the yacht club perks is the ability to queue jump, but in practice this doesn't work. If you can walk past a distressed family with screaming children and crying mothers (overheated and left standing in 40 degree heat with no help, shade, or anyone who gives a damn), just because you paid a bit more for your cabin, you have a stronger stomach than me. I couldn't do it, even when it did work, it was just too awful to do. Food was average, and this was in the best part of the ship, so I imagine it was pretty bad in the normal restaurants and buffets. The pools were really crowded and grubby by the end of the day. Everything is charged as an extra - which gets really old even things like in room movies, and given the lack of decent or varied entertainment on board, providing movies should be the LEAST they can do. They even charge to use the gym, which is so dumb. And the excursions were AWFUL! A giant mess or disorganisation and wasted time. Luckily we'd been to many ports before so did our own thing. But the two excursions we did had so much standing around and wasted time. The staff were great in the yacht club, and awful everywhere else. The reviews were awful and spot on - but sadly we were already committed. Back to Princess for us, and fingers crossed this hasn't put us off cruising for life! NEVER AGAIN! Read Less
1 Helpful Vote
Sail Date: July 2019
The ship is huge but the pools are few and small and get overcrowded. There is limited shade options when parents need to keep an eye on their bathing children. Buffet is ok, choose the 16th floor for all meals if eating this way. Do not ... Read More
The ship is huge but the pools are few and small and get overcrowded. There is limited shade options when parents need to keep an eye on their bathing children. Buffet is ok, choose the 16th floor for all meals if eating this way. Do not go for early dining option in restaurant - not enough time to make it from excursion/ pool/ lunch. Portion sizes at dinner in restaurants are minute. Excursions: ok but expensive. Avoid shuttle bus to Barcelona center: costs more than taxi to site you wish to visit and takes you on a two minutes ride from the ship. No information about possibility of shade on boat excursions. I took a boat trip on my own without family to Portofino. We returned at midday, the heat was unbearable and no shade. A gentleman fainted and got a sunstroke. An ambulance was waiting upon our arrival. On ship: watch out for soot on floors and balconies. It’s everywhere! By all means take flip flops with you. If you buy all inclusive beverage and food package, remember to read the small print: drinks outside the buffet and allocated restaurant as well as ice creams come at an extra cost. No possibility of shopping on board for groceries/ pharmacy articles/ basics. Use buffet or stock up in big ports. Public spaces: sports bar was nice, so was Seaview lounge. Everywhere else very flashy but so noisy you can’t hear a word of what your companions are saying. Staying on deck would be nice were it not for the soot. Read Less
1 Helpful Vote
Sail Date: July 2019
First off, when we arrived I checked the sheets/bed as I always do and found tons of hair in the sheets. The bed was made so I’m confused as to how there was hair in the sheets? Did they remake the bed but not change the sheets?? I ... Read More
First off, when we arrived I checked the sheets/bed as I always do and found tons of hair in the sheets. The bed was made so I’m confused as to how there was hair in the sheets? Did they remake the bed but not change the sheets?? I called guest services to have the sheets changed. Room was not very clean. I dropped my chapstick on the floor on the side of the bed and when I picked it up, I also picked up hairs and other debris along with my chapstick. You could tell they don’t move things around then they clean and only clean the visible areas. Customer service was terrible. On the first day, our waiter didn’t even tell us his name or do the usual introduction. We didn’t encounter any friendly workers on this cruise. In our past experiences, the workers have been very friendly and outgoing and always willing to talk. At the very least, I expected them to be friendly. They say they accommodate for gluten free. I filled out the paperwork over a month before & even called them to confirm this. When I arrive they tell me that the buffet isn’t safe and I should only eat on the MDR. This being a European cruise with a daily stop, we had an excursion every day so when we came back, the dining room was closed for lunch. This left me with only the buffet which I was told wasn’t safe for me to eat. I had to starve until dinner time because of the high risk of cross contamination. I attempted to eat at the omelette station for breakfast one day before a tour and got terribly sick. The breakfast times didn’t always work out with tours either. On our LAST day I was told that there were gluten free lunchboxes that I could request to take on excisions. Why wasn’t I told about this on the first day!? All I was told repeatedly sad that the buffet wasn’t safe and to eat in the MDR, even though I repeatedly told them that I had tours and came back after the MDR was closed. They didn’t make an effort to make special meals for me or try to accommodate for me when I would come back from a long tour which was during a heat wave mind you, so I was starving! I purposely chose MSC because I read all about their gf options. I feel completely blindsided and lied to. There’s nothing worse than feeling like you cannot eat safely on a vacation! Furthermore, the excursions are not organized at all, you would think that they would be considering they do the same thing every week. None of them left on time and we had transportation issues with two of our buses. The ac broke down on two buses, both in 95 heat!! And I felt so terrible after the second time because we were driving and then waiting in the hot bus for I don’t even know how long. I was sick the entire night and then had to go to the emergency room in Rome the next day because I had severe heat exhaustion and required an IV and antibiotics for my high fever and heart rate. It’s clear that there isn’t required maintenance on these vehicles which is very unsafe, especially during the current heat wave in Europe! The tour guide was exceptionally rude and told us to shut our mouths and wait for another bus. Multiple people felt very sick and I’m sure I am not the only one who got severe heat exhaustion. Overall, it was a terrible experience. I deeply regret choosing MSC and would never cruise with them again. Read Less
4 Helpful Votes
Sail Date: July 2019
The ship was great. Food was excellent. Don’t book fun zone because you get credit and once used up you need to purchase more. Drink packages are a joke. One buys everyone does and if you want a drink that is .50c over your drink package ... Read More
The ship was great. Food was excellent. Don’t book fun zone because you get credit and once used up you need to purchase more. Drink packages are a joke. One buys everyone does and if you want a drink that is .50c over your drink package they charge you full amonubt and don’t tell you. Crew people very nice. Pools are all 6 ft deep so you hang to the edge to stay in pool. Lots of hidden costs. The buffets almost always had same food. The elavators are a joke. You will be waiting every time you need to use it. Getting off and on the ship was ok. For some strange reason getting ice with your drink at dinner is impossible. The had some great features like the bridge of sighs. The waters slide closes at 5:30 and that I can’t understand why. The zip line was broken for most of the cruise. Would I go on MS C again, NO. Read Less
1 Helpful Vote
Sail Date: July 2019
We chose Seaview on 7/3-11 for ship and ports. We are experienced travelers and were very disappointed. First Cannes was a nightmare to embarbark/disembark from because of the ferries (did not know this until too late). Once on, being ... Read More
We chose Seaview on 7/3-11 for ship and ports. We are experienced travelers and were very disappointed. First Cannes was a nightmare to embarbark/disembark from because of the ferries (did not know this until too late). Once on, being English speaking, we found ourselves among a very few (I am going to guess less than 5%) of passengers we could converse with. Ok, moved past that. We were impressed with the size of our Balcony cabin, but found the closet impossible to get two passenger's clothing out of easily. We searched around for for hours for someone to fill up the shower gel container so we could take a shower (turns out we never met or saw our cabin person, ever). We also were not pleased how cramped two separate beds would make the room (we did not have that problem on other ships. So off we went for our tour and to go to the Buffet for the first night and a few after. We found that the Buffet was seldom open on time, had several of the stations closed or not yet open when they were supposed to, and the food quality was poor at all meals. I know Americans are few and far between on the European cruise, but they could have least attempted to make creamy eggs, cooked and ungreasy bacon and other food items we usually liked in America. The pizza was good down to tolerable but I did not go to Europe to have to eat pizza for most of my meals. Dinner was tolerable and choices dull. So off we went to our assigned seating in Silver Cloud. We came in at 6, and for the next 1-1/2 hours, the place was at least 3/4 empty; I guess Europeans don't eat early. The food was very good here but we n ever went back because of the long wait and terrible atmosphere at the early seating. We did however, purchase and love the Asian Fushion/Sushi package delightful, but again at the 6 pm seating, were were the ONLY people in the Teppanyaki portion of the package. In none of the food venues was using hand sanitizer encouraged, and in fact we found dozens of people walking by without using the sanitizer; it will only be a matter of time before this becomes a problem. The recreation areas were not enjoyable to us. My partner went up to the zip line (after paying) 3 different times and was told it was not available at that time (they were making a promotional movie). We did see 2 shows and loved them. The main outside pool area is really a joke. A 6 ft. small pool, surrounded by at least 20 ft. of 1-1/2" of water (have no idea what this was for). So if an older person wanted to get into the pool, they had only one option - trying to make their way around the people clinging to the sides of the pool and the ladders. Completely wasted space. The drinks were very good but we had to go down and ask that someone come up and unlock the honor bar. Once done on the 2nd day, we reached for some wine bottles (prevalent in other ships), and found nothing but beer and mostly juice drinks, along with three bottles of hard liquor). On the last full day when we walked for miles and wanted to relax in our room before dinner, we couldn't even get in the honor bar to get our purchased wine out because they had closed already. The most annoying part of the cruise was that MSC allows people to embarbark/disembark at many ports, so late in the evening you have all kinds of people close to your cabin, clomping about, packing suitcases, slamming drawers and making lots of noise prior to putting their suitcases outside for the night. I will never go on that type of cruise again. To summarize, MSC builds a gorgeous ship with all the electronic bells and whistles, but it's as though they built the ship and didn't know what to do with it afterwards. Their customer service by most members was smile less and they made us feel like they didn't care whether we were on the ship or not. In the future, we will not be. Read Less
2 Helpful Votes
Sail Date: June 2019
We wanted a quick 7 day cruise around this part of the Mediterranean and the MSC Seaview fit the bill, date-wise and timewise. Wish I had read the reviews first. It was only a short cruise so we shouted ourselves a suite but a suite on MSC ... Read More
We wanted a quick 7 day cruise around this part of the Mediterranean and the MSC Seaview fit the bill, date-wise and timewise. Wish I had read the reviews first. It was only a short cruise so we shouted ourselves a suite but a suite on MSC is basically a family cabin with zero amenities. We didn't even get a bathrobe. The cabin was dirty and smelled (due mostly to the water in the bathroom), the room attendant refused to make the beds up during the day "as there is no room" but we had been travelling for 24 hours and needed a nap. When we made up the beds ourselves, we realised it was because the sheets were all torn. The drinks package had changed since we booked it and we were now entitled to 2 drinks from the low range of the menu, instead of the full-range we had expected. The food was okay but the temperature in the buffet was predominantly cold - except for the hash-browns - they were always hot and delicious. The staff seemed unhappy and it was a remarkably poor cruise experience to what I have had in the past with other companies. I would not use them again. Read Less
Sail Date: June 2019
We went on a family cruise to celebrate our 48th Anniversary and husband’s 70th birthday. It was a long way to go for an average cruise.The ship was crowded and people pushed and shoved and constantly.We felt crowded and rushed. The ... Read More
We went on a family cruise to celebrate our 48th Anniversary and husband’s 70th birthday. It was a long way to go for an average cruise.The ship was crowded and people pushed and shoved and constantly.We felt crowded and rushed. The best part of the cruise was our steward. He was a lovely young man who was so caring and polite and attentive. Our cabin was very comfortable and very clean. The buffet on Deck 16 was good.It served dinner only.The buffet on Deck 8 was always noisy and overcrowded.We only ate once in the restaurant Silver Sands. The hot food was cold and service very slow.It was also very noisy. The ship lets off passengers and brings on new passengers at each port so muster has to be done everyday for the new passengers so movement is restricted each time that day for the existing passengers.It was kind of like being on a “bus” run, but on a ship! I will stick with Royal Caribbean and Holland America and pass on MRC. Read Less
15 Helpful Votes
Sail Date: June 2019
We were a family of four traveling for our first Mediterranean cruise with two teenagers. We have taken multiple cruises before on Princess, Royal Caribbean, Norwegian and Carnival, so we thought we would give the relatively new MSC ... Read More
We were a family of four traveling for our first Mediterranean cruise with two teenagers. We have taken multiple cruises before on Princess, Royal Caribbean, Norwegian and Carnival, so we thought we would give the relatively new MSC Seaview a try. The price for our family was certainly enticing. In short, here is how we would grade our experience: Price: A Room size and cleanliness: A Food quality: D Entertainment quality: C Itinerary and Time at each port: B If you are looking for a cruise vacation, this is probably not it. If you are looking for a comfortable hotel room and transportation from point A to point B, this cruise would serve you fine. Let be begin with the good. We had a balcony cabin on the 10th floor of the port side. The balcony was great given the weather. We enjoyed sitting on it and watching the sights in and out of the ports. It also gave us extra room which was out of the way while others in our family were getting dressed. The cabin had a queen size bed and a sofa that converted into bunk beds rather than a pull out bed. The bunk beds were a lifesaver with two teenagers and avoided many arguments and complaints. The room was spacious for a cruise ship as was the bathroom and shower. The bathroom had fantastic water pressure which was a great surprise. Our room steward did a great job keeping us supplied with fresh towels and working around our time in the room. The room TV had plenty of stations with maybe 6-7 in each language. However, even the American programming in other languages did not have subtitle capabilities which would have been nice. The English language selections were all 24 hour news stations which included CNN, CNBC and 3-4 European news stations. It is hard to relax and unwind to that before bed. The common area was a bit plain but nice. The elevators utilized a system that directed you to a specific elevator based upon destination. It is meant to speed things up but always resulted in long waits at the elevators. So we ended up going up and down countless flights of stairs each day. The cruise was truly international with what seemed to be a passenger population made up of those speaking Italian, French, Russian, various Asian languages, English, German and Spanish. The staff did a great job being multi lingual, making announcements and communicating fluently in each of those languages. That was impressive. The entertainment encompassed all of those languages which was great. But the shows etc. on board could best be described as “low energy.” If you are doing a Tina Turner tribute show, having dancers and singers dragging through the show with a slow tempo and little smiling just seemed like they were going through the paces. Definitely not Tina Turner like. The other periodic entertainment was excessively campy and seemed like a continual loop of the Gong Show or Sabado Gigante. On our last night, we found a duo playing piano and drums singing in a lounge, and they alternated performance sets with a solo guitarist/vocalist. Both were really good and better than the more featured acts on the ship. I wish we had discovered them earlier... We also walked through a very small casino that was on board. It seemed very sparse and small. It did not have any craps tables which was a first for me in a casino. The cruise itinerary was good and generally allowed sufficient time in each port. There were no dedicated days at sea on this itinerary for which we were grateful. However, at Palma, Mallorca and Barcelona, Spain, the cruise ports were outside of the city so you were forced to take a taxi or a ship provided shuttle at an extra cost to go into the city. If the cruise line chooses to utilize these ports outside of the destination city, then they should provide transportation into the port city without nickel and diming their passengers for the costs of transportation on the cruise line’s shuttles into the city. My biggest concern about this cruise was the food quality. It was terrible. I tried to be very open minded given the multinational nature of the cruise but nothing I had of any cuisine was good. All of the food was edible but not good. The food was often cold and bland. We tried both the sit down dining option and the marketplace buffet. Those were the only options at night unless you paid for the three premium restaurant options which we did not. The same food, the same quality and the same temperature seemed to be served at both venues. The only difference is that the sit down dining had more limited options, and we had slow service with a lot of waiting with a waiter who did not even seem to understand her own menu. For those of you that love Pepsi, you are in luck as all of the soft drinks on board are Pepsi products. For those of us that don’t, there was always beer. In the dining room we were charged for still water. In the marketplace buffet, we were not charged for still water but they only had 1 working water dispenser for all of the passengers. The plastic cups for your water were limited to 6 ounce cups. It is hard to stay hydrated at that rate. The coffee on the cruise was generally above average. Most of the time we paid for premium coffee at the bars which was worth it to us coffee drinkers. The best we found was that made by “Don” at the Venchi Chocolate and Coffee Bar. It was great and worth the extra charge. Finally, the dining themes were ridiculous. Each night was a different theme in name only. The actual theme seemed to be “Sunday night clean out the household refrigerator”. The dishes were a hodge-podge of whatever seemed to be laying around. For example, the Bavarian theme night was the everyday items plus the addition of a roast pork loin and a cold potato salad. That made it Bavarian night. Nothing else Bavarian was served. On Mexican night, the usual items were supplemented by some puréed avocado and some very julienned pieces of beef mixed with julienned strips of peppers. They called that beef fajitas. That was the sum total of what made it Mexican night. I will give the ship credit that their breads and croissants were made well and tasty. But unfortunately my scale is going to reflect that I lived on mostly bread and coffee while onboard. The part that I find most interesting is that for an Italian cruise line, based in the Mediterranean with multinational passengers, the Italian dishes were the worst offerings. The pizza was bland, soggy and doughy; the pasta was over cooked and soaked in bland tomato or a watery white sauce; and the deserts were basic, unimaginative and tasteless. We could not wait to get off the ship each day to eat at a street vendor, market or restaurant. We were never disappointed with any of the food we found on land. In summary, if you are looking for a comfortable place to sleep and transportation from point A to point B, this cruise will serve you well. If you are looking for the whole cruise experience to include great food and entertainment, look elsewhere. Read Less
6 Helpful Votes
Sail Date: June 2019
We sailed on the Seaview out of Barcelona on 1 June 2019 for 7 nights. We were a party of 3 - Me, my wife (both 36) and our 4 year old daughter. My wife and I had cruised before (one Princess to Caribbean and one Celebrity to Central ... Read More
We sailed on the Seaview out of Barcelona on 1 June 2019 for 7 nights. We were a party of 3 - Me, my wife (both 36) and our 4 year old daughter. My wife and I had cruised before (one Princess to Caribbean and one Celebrity to Central America) but both were pre-child. Prior to the cruise I read the mixed reviews and was a little apprehensive, but thankfully had a very enjoyable cruise. Embarkation was very smooth. We boarded in Barcelona. Our ticket had an embarkation time if 2.30pm, but we turned up at about 11.30am and it was no bother. We stayed in a Fantastica balcony cabin which had a Queen size bed, and the sofa had been converted into a single bed. I ended up in the single bed due to 4 year old 'sleeping issues' but it was actually very comfortable, as was the Queen sized bed according to my wife! The cabin was well laid out, and still had that 'shiny and new' feel to it. The wardrobe space was a bit limited but we got by. My review is limited to the extent that we were in bed most nights by 10pm due to the little one being an early riser, so I am not able to comment on the 'parties' (flower party, white party, space party etc) as these started at 11.30pm. This is in keeping with being a European cruiseline; most things are done later in the evening. In the evenings, we at in the MDR 4 nights, the Pan Asian specialty dining on 1 night, and the buffet on 2 nights (just due to activities earlier in the day). I found the food on the while to be good. The buffet was varied and plentiful. It was only very busy in Rome at breakfast time, when lots of people were leaving the ship early for an excursion or to disembark. The MDR was better than buffet, and I had no complaints at all. Our waiter Suryer was very friendly, and the area supervisor Alex introduced himself to us, and was happy to discuss any issues we had. The quality of the food was not as good as Celebrity, but we were in Aqua class so no wonder to be honest. In my view, the dining experience in the MDR was perfectly acceptable and we looked forward to heading there each evening. Anytime Dining does exist, but only for Aurea and above grades of experience. If you don't have anytime dining, then the dining times are 6pm, 8pm, or 10pm. I did not experience any surly or rude staff that seems to be a repeating theme on some of the negative reviews. In fact, quite the opposite. Many staff made a fuss of my daughter which was very nice. We did not have a drinks package, and just ordered the drinks we wanted to have here and there. Each day, there was a hour of 2 for 1 cocktails in the Wine and Cocktail lounge (normally 5.30pm to 6.30pm), which was great because our dining time was 6pm. The Pan Asian specialty restaurant was delicious. We had a 'dinner and bubbles' package which included 3 courses for 2 adults, and a bottle of Nicolas Feuillatte Reserve champagne for €115. It was a little overpriced on reflection, and I probably would not do it again (the food alone was €39 a person ordering from a set menu). As for entertainment, the evening shows were amazing! We went to 6 of the shows. It's fair to say that the shows each followed a similar theme of singing, dancing, and circus type acts, but they were all very entertaining and had a large production value. The singers were seriously good too. We only went to one of the kids club acts, which was junior MasterChef. The kids club area was large but we were off the ship every day so didn't use it a great deal. In addition, there was a limited proportion of English speaking children on the cruise, and the staff have to communicate in 5 languages which can be difficult for a 4 year old to follow. This is no criticism, it's just something that has to be done on a European cruise. You get used to all public announcements being made 4/5 times (Italian, English, Spanish, German, Portuguese). I would say that English first-language guests account for about 10% of passengers. Fine for me, but if you are a cruiser that likes to strike up conversation with new people then opportunities will be few and far between (unless you can speak other languages of course). As with anything, there are some things that MSC could/should try and do better. The kids splash park is great fun, but there is nowhere around that pool for adults to sit to observe their children. This means children are either unaccompanied, or the adults have to go in too. This could be better designed. Also, the other pools are all 6 feet deep so children cannot use them unless they have floating aids. For a 'family focussed' cruiseline it is not well designed. There does seem to be a real push for upselling on the cruise, and this can grate at times. There are frequently staff seeking to sell specialty dining, lots of photos (although we still bought 10!) Even a one litre plastic bottle of water in the MDR is €3, which is a con. Drinks are overpriced too. These are relatively minor criticisms but could be addressed by MSC for a better cruise experience. Would I cruise with MSC again? Yes, but I would not sail with my child until they are about 10/11, and can appreciate different languages and follow staff going in and out of English. Without child, I would certainly cruise with MSC again. Read Less
8 Helpful Votes
Sail Date: June 2019
Booked a weeks cruise on the MSC Seaview June 1st -8th around the Mediterranean. We had travelled on MSC as a family of two adults and two children (10, 7) ten years ago and adored it. This time, it was myself and my now 20 year old ... Read More
Booked a weeks cruise on the MSC Seaview June 1st -8th around the Mediterranean. We had travelled on MSC as a family of two adults and two children (10, 7) ten years ago and adored it. This time, it was myself and my now 20 year old daughter as a girls treat. Embarkation - Arrived at the Barcelona cruise terminal late morning, embarkation was extremely quick, efficient and we were on board within around twenty minutes of arrival. We had to run the gauntlet of staff trying hard to sell speciality dining and drinks packages on the way in, did not like this, but not sure if this is the same on every cruise. Cabins were not available until 2:30, but a (very) welcome buffet was ready at 12 noon. We did have an all inclusive drinks package, and made use of this while waiting for the cabin, and also spent some time exploring the ship. Ship- Whatever critics may say about MSC, they all agree that the ships are stunning, and the Seaview is no exception. The crystal staircases are a constant photo opportunity, the huge atrium with multiple stages, the light, seating areas, cafes, pools it is all designed beautifully. Not once did we fail to find a seat where we wanted, even beside the pools. Other than a few very rare occasions, we would never have known just how many thousands of people were on the ship because it rarely felt crowded. Cabin - 13126 mid ship balcony cabin on Ionian Sea deck. My daughter is a bit superstitious but 13 is not considered unlucky in Italy, it is the number 17, so there is no deck 17. The cabin was lovely. Lots of storage, great lighting, USB sockets, and a proper shower cubicle. It felt very spacious for two of us, and had a massive sofa. Dining - This is the only issue we had, and unfortunately it is a big deal. As we often holiday in Italy and love the time spent enjoying lovely food, it was a major disappointment to be rushed through dinner in around 90 minutes as there are now 3 settings as opposed to the previous 2. Its a 2 hour window but by the time you are seated and served then they start clearing up for the next sitting, that cuts back the two hours considerably. Dinner also used to be Italian style with lots of smaller courses, this is now 3 courses of very mediocre food. I never have dessert as am always full by then, but in the MDR I was having pudding and then heading up to the midnight buffet as was always hungry after dinner. We spent some nights at the buffet restaurants which were good, but not brilliant and very repetitive, but at least we never left hungry and could take as long as we liked. Breakfast was excellent however, with a wide choice of food and the coffee was really good. We used one of the speciality restaurants midweek, the Teppanyaki, and it was outstanding, though at a cost of 70 euros extra. Our MDR table companions used the Butchers Cut steakhouse, and also said it was fabulous if expensive. Entertainment - lots of live music in bars, all really good, There were a number of party nights (including a White Party) in the atrium which were great fun, with all ages up dancing til the small hours .The entertainment crew were fantastic, encouraging a great atmosphere whatever they were doing. We attended two of the shows and were absolutely blown away. Both nights the audience were on their feet in appreciation. Spa - I bought a Thermal Area spa pass before cruising, which was £82 as opposed to £140 if I bought in on board. This gave me access to the spa area for the duration of the cruise and I loved it. The spa had various saunas, steam baths, special showers and other facilities, including two hot tubs out on the deck for sole use of spa guests. As we didnt go off the boat every day I was often in when it was really quiet and always had the hot tub to myself! I also booked two massages as another treat which were amazing, though admittedly really expensive, although I had a substantial discount on the second. Service - outstanding. All the staff we came across were very pleasant and helpful, with some going above and beyond to make it a great experience. One bar waitress never smiled, clearly loathed cruise customers, so we made it our mission to get a laugh out of her by the end of the week, and my daughter managed it our last night. There is currently some debate about MSC and service charges. I was told it was mandatory by the TA and this is also on the MSC website. I paid ours on board at the cost of 140 euros for both of us. Others were saying it is not mandatory and I should ask for it back and just tip whoever I wanted. I left it on this occasion as I wasn't sure but will need to investigate further. Ports - really good, straightforward and popular. Liked being in port every day as don't like 'at sea' days. Excursions - I can't really comment as I we didn't take any, other than a shuttle transfer into Palma. This was really well organised and cost 25 euros for both. I hadn't done my research on Palma and we found out later that a taxi would have been 10 euros each way, and the local bus stops right at the port and goes into the town at a cost of 1'50 euros! So as with many excursions it was way overpriced. If you want to play it very safe then maybe the extra cost is worth it. We did our own thing on the other days ashore for a fraction of the MSC price. Bars - we had an all inclusive drinks package and I kept a running total of what we were using to work out if it would be worth it next time. It worked out as good value as we had a lot of cocktails, but that was 3/4 a day plus water, soft drinks and coffee. Any less and it would not have been worthwhile. By all accounts everyone I spoke to thought the drinks package compared really favourably with other cruise lines. Other factors - didn't have small children but they looked really well catered for, including the children's splash pool and adventure course. Internet access was ridiculously expensive (£70 weekly for 2.5 MB), my daughter bought this as clearly a 20 year old would wither and die without access to social media 24 hours a day. As data roaming in Europe is included with most phone agreements and there was no issue connecting anywhere we were moored, I thought this would be enough. Apparently not! Brits were very much a small minority on board, which was not an issue for us, but some of our fellow Brit passengers didn't like this. More than one commented on the number of 'foreigners' on board, which we found bemusing as this was an Italian cruise line with the main embarkation in Barcelona! MSC cruises are not designed for British customers. People don't queue, they come in the lift when you are trying to get out, many of the staff speak a few different languages but have limited English. and the main chatter is Italian and Spanish. Overall, an amazing experience let down by poor dining. Not sure if I would book again unless the dining experience changes because to me that was a deal breaker. Read Less
5 Helpful Votes
Sail Date: May 2019
Our experience aboard MSC Seaview was generally very positive and we have excellent memories. However, there were some things we felt fell short. I’ll give you the good and the disappointing bit keep in mind we had a wonderful time. ... Read More
Our experience aboard MSC Seaview was generally very positive and we have excellent memories. However, there were some things we felt fell short. I’ll give you the good and the disappointing bit keep in mind we had a wonderful time. We are experienced American cruisers ha omg been on about 15 Caribbean cruises. We have been to Europe a few times but this was our first cruise. We also brought our 18 year old son and his best friend. We chose the Seaview because it was new, looked interesting and a very good value. Reading reviews here we lowered expectations a little and prepared for some issues. General experience: The ship is gorgeous all around. The vibe is energetic and a bit of a party ship. Maybe it’s the nature of Europeans but it is a late night ship. People are out and about until very late, which we like. Eating late, dancing, packing the 10:30 show...it’s a fun place to be. Service and interactions with staff were friendly and efficient. Typical of any cruise line. Americans must be aware that this is not an American cruise. Because we are not as familiar with MSC you don’t find many fellow Americans. While English is spoken by all of the staff there are heavy accents and it’s not the only language of the ship. We expected this and had no issue with it. Communicating is easy on and off the ship. Itinerary: Extraordinary. Cannes. Such charming street cafes and shops. Walk along the endless 100’-200’ yachts and be amazed. Palma de Mallorca. Toured the former palace of the King of Spain and liked that as well as the enormous adjacent basilica. So many beautiful buildings, such character. Cabin: We had a typical balcony stateroom for us and an inside cabin for the boys. Room was neat and comfortable. However we found the storage lacking. Virtually no shelves and few drawers. Not a big deal. Barcelona. We bikes here and it is a very very busy city. Lots of traffic and pedestrians. It’s a clean city with much to see Loved it. Ajaccio. Liked this stop even though it was quiet as it was a Sunday. Most of the businesses were closed. But we had a nice lunch and walked the city and enjoyed it. Genoa. Heard this wasn’t much to see. How very very wrong. Some of our most memorable moments were waking this gem of a city. We walked a long long way that day but found so many fun places to see, climb and photograph. The character of the buildings was extraordinary. Had a wonderful lunch at a street cafe. La Spezia. Took the boat cruise to 3 adjacent tiny towns built along the mountain side shores. OMG were these extraordinary stops! We just stood there and marveled. Do this one. Dining: As many reviewers have stated the main dining experience is not on the level of other lines. Temperatures were inconsistent, food was of average quality at best and despite their best efforts we were constantly trading plates across the table after being served the wrong plates. We just laughed at that. Our servers were nice and everything was just fine, but don’t expect much here. We found the buffet fine for breakfast. Good eggs, lots of breads and fruits. Plenty of seating. Breakfast is hard to mess up. We don’t go to the buffet beyond that typically. We did purchase the 3 meal special restaurant package for the four of us. We did so because reviews indicated that the dining room was inconsistent. We were glad we did this. It’s a little expensive but the service and food is much better here. Two disappointments however. The package limits you to a certain section of the menu. If you want anything else you have to pay more. We had paid enough. But what we did have was good quality. Maybe not great, but good. The other downer was that there were very few other diners and it made for a quiet ambience. Would we do this again? Yes. Embarkation and debarkation were simple and quick. This trip was different in that fellow cruisers could begin and end their trip anywhere along the cruise so there were not massive crowds at one location. Entertainment. Go to the theater shows. Do it. These were definitely the best shows we have ever scene aboard ship and it’s not close. The talent was strong and deep. The signers were excellent and the dancers and acrobats were marvelous. The crowd was clapping and stamping and one show we gave a standing O. 10 of 10 here. Drink package. Hmmm. A little frustrating. We paid for a package last summer but by the time we boarded things and changed and what we ended up with was pretty low end. The cheapest wine and just Heineken for beer which I don’t like. However...one must make friends. We made a good friend in one of the bartenders and by the second night we were getting better wines, call brands and beers of choice with a wink and a nod. This man was tipped handsomely. But away from that bar we had to feel like cheapskates getting the low end stuff or had to pay for better. Coffee. This gets its own section because it was a frustration. It was there at breakfast but otherwise a little hard to find. Late afternoon they would sometimes be out. And if you wanted coffee with desert, well, they looked at you like you had 2 heads. And late night pizza and coffee? Well you get the pizza. Excursions. We did 2. We did a bike tour in Barcelona with the wonderful Maria and a 3 stop boat tour of Cinca Terre in Le Spezia. Both were winners, I’d suggest both. Both had challenges. If you get seasick you may want to be prepared for Cinca Terre. And the bike tour had my wife a bit nervous as you are in a lot of auto and walking traffic. But the sites were terrific. Worst experience of the cruise. WiFi packages. This is a straight up, out in the open rip off. I had a 500mb plan which should be plenty. The fact is if I used it as I do at home I’d burn that up in 2 days or less aboard ship the way MSC runs things. And when you are done you have to manually turn it off or it still runs even if you have shut the web down. I burned up 2200mb overnight when I didn’t turn it off and no sites were running and had auto updates turned off. I burn no AT&T data overnight at home, what’s burning while I sleep on the ship? I asked for relief and got 500mb. Screw job. My wife had the unlimited for 139.00 and it worked well but that’s a helluva a lot of money. Guest Services. Even in the case of the WiFi complaint the staff there was great. They were well staffed and well trained. I had 3 occasions I had to interact with them and all were handled efficiently. Fellow reviewers. I think people are a bit harsh on these pages. We had a helluva time. If you expect a ship trying to handle 5000 guests to be a 5 Star dining experience then you will be disappointed. We had some things we kindve laughed about, like coffee being like warm or the meat over cooked but we did not experience rage. We are on a Med cruise! Life is good. We would sail Seaview again. Read Less
Sail Date: May 2019
We have been loyal NCL cruisers for years and decided to try MSC for a 20th anniversary cruise. We had never been in the Med, and booked a Yacht Club balcony cabin. The ship was BEAUTIFUL, the service was excellent. I loved that you ... Read More
We have been loyal NCL cruisers for years and decided to try MSC for a 20th anniversary cruise. We had never been in the Med, and booked a Yacht Club balcony cabin. The ship was BEAUTIFUL, the service was excellent. I loved that you were never presented with a bill or a receipt to sign for drinks etc when we were in the Yacht Club. All of the staff really seemed to go out of their way to make sure we had an amazing experience. Although I wanted to try the main dining rooms, I couldn't break away from the Yacht club and having all the staff know who we were. We ate breakfast a few times in the Yacht Club dining room, but we mostly had continental breakfast in the lounge; the daily snacks there were delightful. I also loved the tranquility of the lounge and pool area. We ate lunch twice at the pool size buffett and the Yacht Club manager--Alex (i.e. like the Hotel Manager but for the Yacht Club) was there and practically waited on us. He was like a dear friend acting as a host! The food on the ship has a heavy European / Continental influence and we are Americans. This was not an issue for us--there was always something we liked--but that may be an issue with some travelers. As an oenophile, the wines by the glass were a bit limited--especially if you prefer California wines, but all the liquor was top shelf, and I enjoyed trying a few new European beers. Honestly, I really liked the vibe of the ship and the travelers we met on board. We booked a Caribbean cruise for the fall of 2020 and will take our kids next time--the family pool, kids club, and zip lining looked awesome!! See you soon, MSC!!! Read Less
1 Helpful Vote
Sail Date: May 2019
I have only been on one other cruise, that was Carnival, so that is the only comparison I have. First, the good thing... The entertainment was great. The people in the show do a wonderful job. Most of the staff are nice enough. The ... Read More
I have only been on one other cruise, that was Carnival, so that is the only comparison I have. First, the good thing... The entertainment was great. The people in the show do a wonderful job. Most of the staff are nice enough. The ship is clean and beautiful. There are many nice pools and hot tubs, so they were not crowded (yet they close them all down early which is irritating). The bed was comfortable and the room quiet. The food in the buffet was just okay (deserts were good), better than Carnival, but the food in the dining room was much worse than carnival. And now I move on to the bad things... Eating in the dining room on Carnival was a great experience we looked forward to every night, but on MSC it felt like a punishment. Usually the food was not good and the waiters also made us feel uncomfortable and unwanted. They do not have "anytime dining" like other ships, you have to pick 6 PM, 8 PM or 10 PM. They kick you out after an hour or so to get ready for the next crowd. They are always rushing around in a hurry yet take forever to bring the food. We waited an hour for our first course one time, then had 15 minutes to eat the rest and get out. It is loud and there is constant banging from the dumbwaiter bringing down food. We asked to be switched to a different time and got a better waiter and location after the switch. I cannot believe they charge you for water in the dining room! Water was free on Carnival. Which is my next complaint, they are constantly after more money. They pester you all the time to buy the drink and food packages. The drink package would have cost $700 for the two of us ($40 a day). If you're drinking $700 in alcohol in one week you have a problem. We spent $80 on drinks, that's it. The food package would have cost around $260 for 3 meals for the two of us. That's seems high for mediocre food. The worst experience by far were the excursions! DO NOT book a tour. Have them bus you and walk around on your own. The tour company they use in Italy is a nightmare! We were not given all the things promised in Pisa and Rome. In Rome they lost an elderly man and left him there. Don't know if he ever made it back to the ship. I did not listen to the tour guides speak, they are hard to understand. Our English speaking guide hardly said anything anyway. The guides have deals with shops to take you there so you will buy things, like the "Pearl Factory" they said we needed a ticket to get into. It was a jewelry store! Nothing more, and it is free to go in. They wasted my time with this stuff. I felt very ripped off over the excursions. The internet was poor, and we had a router right outside our room. The zip-line cost $12 a person and is boring. It should be free! The constant up-selling is just a nightmare. We have decided not to go on MSC again because of these issues. Read Less
1 Helpful Vote
Sail Date: May 2019
This was our first cruise with MSC and we have previously sailed on over 20 cruises with various cruise lines (Princess, Carnival, NCL, Celebrity, Royal Caribbean, Holland America and Oceania). We booked 2 Yacht Club deluxe cabins as my ... Read More
This was our first cruise with MSC and we have previously sailed on over 20 cruises with various cruise lines (Princess, Carnival, NCL, Celebrity, Royal Caribbean, Holland America and Oceania). We booked 2 Yacht Club deluxe cabins as my husband and I travelled with his son and daughter (ages 30 and 34). We chose Yacht Club because we wanted to have the privacy and personalized experience of a small ship but still have access to all of the amenities and activities of a larger ship. Pros: Embarkation in Barcelona was smooth. We were escorted by our butler to the Yacht Club lounge. The registration process was very fast and we were escorted to our cabins within 30 minutes. Luggage was delivered immediately. The cabin was beautiful, immaculate, spacious and had plenty of storage. Balcony was large as was the bathroom. Service was very good and staff was friendly but it was not better than what we received on other lines. Yacht Club lounge and dining room are bright with fantastic views as it is located at the front of the ship. The food was average to good but not excellent. I will not compare it to Oceania because they excel in their cuisine however, it was on par with MDR of other lines. If you enjoy fish and seafood, there are plenty of options on the menu daily. We did not try the Yacht Club buffet on deck due to the weather. It was either too cold, windy or raining. The upper deck doesn’t have an enclosed area. We tried the buffets on decks 8 and 16 for a couple of lunches but the food was average to below average in quality. Pizzas are very good. Unfortunately, some passengers aren’t hygienic and were grabbing food with their hands. This is where Holland America and Oceania excel because staff serve the food to passengers at their buffet restaurants to avoid this situation. Entertainment was excellent. We attended all shows and they were of professional quality as well as the entertainers in various lounges. Cons: We purchased 2 shore excursions with MSC in Cinque Terre and in Rome. This is where things didn’t go well. Cinque Terre: We were 45 minutes delayed in leaving for reasons unknown. First stop was a 45 minute stop in Portovenere which was beautiful and then we boarded a ferry to the Cinque Terre. The tour only included a stop in Monterosso however, the ferry service was not direct and therefore, we only had 1 hour to see the town . This was very disappointing because after spending most of the day travelling to get there, we had little time to visit. Rome: The ship was delayed by 2 hours docking in Rome which meant that this impacted the tour. The description of the Grand Tour of Rome is deceptive. Our son and daughter said that they only spent 30 minutes at the Colleseum and didn’t have free time to see St. Peter’s Basilica. They were rushed through most points of interest and were asked to sign a waiver as the tour didn’t have time to go to the Trevi Fountain. Basically, they should have purchased tickets for the hop on hop off bus for a cheaper cost and they may have seen more on their own. The ship stayed in port longer to make up for the delayed arrival therefore, we couldn’t understand why this tour was so rushed. We raised our concerns about both tours with the Yacht Club Concierge and it appeared that they were understanding and stated they would raise the matter with the shore excursions desk. We had asked for a partial credit. The concierge suggested we speak with the shore excursions manager as they were unable to resolve the matter. This is where things declined for us. The assistant manager with shore excursions was very rude and argumentative with us. This resulted in us losing our temper as we were unable to resolve the issue in a calm and respectful manner. In all of our years of cruising, we have never had an employee speak to us in such a rude manner. We walked away and when we walked passed the concierge staff in Yacht Club, everyone avoided eye contact with us. This remained the situation until the last day of our cruise. Bottom Line: in our opinion Yacht Club wasn’t worth the extra cost we paid in comparison to a mid luxury line such as Oceania and we had better food and service on Holland America last year on the Nieuw Amsterdam at an average cost. Read Less
1 Helpful Vote
Sail Date: May 2019
I was very nervous about cruising with MSC. I had cruised the Med with Norwegian 4 years ago and loved it but this time we were taking our 3 adult children and one son-in-law and I had been reading mixed reviews. My chiropractor here in ... Read More
I was very nervous about cruising with MSC. I had cruised the Med with Norwegian 4 years ago and loved it but this time we were taking our 3 adult children and one son-in-law and I had been reading mixed reviews. My chiropractor here in Atlanta cruises with MSC and RC a couple of times a year and she was the one who recommended MSC. All 6 of us loved this ship and would travel with MSC again. The ship is absolutely gorgeous! We had 3 cabins. One with a balcony and 2 with just windows. The rooms are very spacious as far as cabins go. The embarkation and disembarkation were a breeze. We spent several days in Rome and got on the ship in Civitavecchia. The staff was wonderful. We had 4 adults ranging in age from 24-29 and they had a blast on the ship and attended many of the parties. We all saw several shows and they were great as well. The buffets were very good. If I had to give any negative it would be the food in the dining room. The entrees were just not cooked the way I am used to eating them. I hesitate to say it was bad because we had similar issues in Rome and France. Their seafood is just cooked/seasoned differently. That having been said, every night the buffet had a "thematic experience" and we went to bed stuffed, so there is plenty of good food on the ship! I would not do the specialty restaurants again. The prepaid packages for the specialty restaurants did not allow you to order anything no the menu and I thought this was a little tacky. Again, I was there for the sightseeing, not the food (and we were able to find really good food every night in the buffets). My daughter and son in law said the gym was superb. The ship is very "hi tech" with touchscreens everywhere to get an elevator or book a show. I don't think you will find a better value than MSC and I am already looking to book my next trip with them! Read Less
2 Helpful Votes
Sail Date: May 2019
hi myaelf and my husband are just back home today after our cruise with msc seaview we went ok the Mediterranean cruise it was amazing everything from start to finish the staff especially iklanas our cabin guy and thias on deck 7 both were ... Read More
hi myaelf and my husband are just back home today after our cruise with msc seaview we went ok the Mediterranean cruise it was amazing everything from start to finish the staff especially iklanas our cabin guy and thias on deck 7 both were amazing almond with everyone else xx it's was a 5star experience on a 5 star ship I would only have one possible recommendations that would be the swimming pool for myself and my husband were to deep as we can't swim but like to dip in the water there was an alternative of the jacuzzi pool which were amazing but I would have liked maybe to get in the pool but other Dan that I lt was amazing thank you all so much for making our honeymoon and our first but not last cruise the best experience ever I will be seeing you all again at some stage Read Less
1 Helpful Vote
Sail Date: May 2019
Oh where to start??? I got on this cruise with high expectations as the ship was new and everything about it seemed to be brillant...couldn’t be further from the truth!! The ship itself is lovely and the staff are good but that’s where ... Read More
Oh where to start??? I got on this cruise with high expectations as the ship was new and everything about it seemed to be brillant...couldn’t be further from the truth!! The ship itself is lovely and the staff are good but that’s where it ends!! The entertainment on the ship is laughable,the shows in theater are just repeating themselves,the shows out in the Atrium are the exact same,different costumes but same head melting dance music! The lack of entertainment on the ship is ridiculous,even if you didn’t like the show you still went to it as there was nothing else to do! The food is buffet was okay but the system is ridiculous,no lines or queues and people just barging,hated it! Our room was a suite which was nice but we were at back of the ship and every morning when ship was docking at half 6 the vibration woke us,we were absolutely shattered everyday! So many things on board cost extra aswell! It was just one thing after another and I for one will definitely not cruise with MSC again,Royal Caribbean is 1000 times the better cruise!! Read Less
1 Helpful Vote
Sail Date: May 2019
Superb embarkation at Barcelona straight onto the ship, this ship like other newer MSC ships is fantastic it has a great feel to it & instantly relaxing. It started badly though due to rough weather we didn’t sail for Ajaccio and ... Read More
Superb embarkation at Barcelona straight onto the ship, this ship like other newer MSC ships is fantastic it has a great feel to it & instantly relaxing. It started badly though due to rough weather we didn’t sail for Ajaccio and spent the night in Barcelona for me the right decision made However the ship during this weather where everyone had to stop inside was a little bit busy but ok when sunny the ship feels empty with 5000 people on board even late at night there are always seats available somewhere and we usually sat at a bar before moving on to the next etc. The bars were excellent with a couple of standout ones that became favourites snacks were given out and depending on which bar gave different snacks ie nachos & dips in sports bar. The entertainment was usual MSC this time there seamed to be a emphasis on jazz which isn’t my favourite kind of music but hey ho ....... there’s plenty of bars. The shows were again MSC singers, acrobats, dancers making a 1/2 hour show theme being greatest showman to be honest the whole week was brilliant & highly entertaining perhaps I’m getting old, I could have easily watched the shows twice. Food wise it was a step up from the usual fare on MSC fro the other 4 cruises with them it was better in the main dining rooms & the buffets the specialty restaurants we only did the pan Asian was amazing & certainly worth paying for we was going to go to butchers cut but I instead had a huge t bone steak in dining room for €20 with a glass of red!! Our cabin again very clean, tidy & decent size was a Seaview at the front of the ship No5038 it was well looked after by the maid I only seen her in the corridor to say hello but she did say if there was anything let her know and she will get it for us I don’t think you can ask anymore than that! The staff throughout the ship were great and friendly I think if you approach with attitude they reciprocate it I did see it a few times but they were always great with us perhaps a smile Read Less
Sail Date: April 2019
Organization was chaotic, service generally poor! Staff gave misinformation all the time, on one occasion, because of desinformation, we had to go theough multiple queues and run around the ship for 90 mins to rent a stroller! The opening ... Read More
Organization was chaotic, service generally poor! Staff gave misinformation all the time, on one occasion, because of desinformation, we had to go theough multiple queues and run around the ship for 90 mins to rent a stroller! The opening hours of the kids club were nonsense and hectic, not plannable! Weird that parents did not have access and insight to the room where we were supposed to leave our kids. Also it was seriously understaffed, there was mayhem and queing all the time. Consequently staff was overwhealmed and RUDE, exacerbated by poor English skills. The ship is nice but totally not child friedly. The buffet restaurants were way too crowded, understaffed and running under capacity, resulting in extremely bad dining experience. Food in the restaurants was variable quality, so not impressed at all. Wines we ordered were repeatedly and constantly out of stock. Bars were understaffed hence service was extremely slow and cumbersome. Despite we had Aurea and all incusive, we ran around thirsty all the time because of the slow service (had to wait up to 30 mins for a coffee etc) Our whole family was very disappointed and we definitely don't plan to come back to any of the MSC ships. Read Less
3 Helpful Votes
Sail Date: April 2019
Good and Bads: Good: *Ship looks very nice and clean, staffs were friendly *Able to book shows easily, shows are great but some acts are repeated. *Pools and hot tubes are not very crowed especially the kids area. ... Read More
Good and Bads: Good: *Ship looks very nice and clean, staffs were friendly *Able to book shows easily, shows are great but some acts are repeated. *Pools and hot tubes are not very crowed especially the kids area. *Kid's water park is great. Bads: *Buffet is terrible and your only choice if you don't want to sit and wait for your food. Breakfast is nice with the usual everyday (same stuff daily). Bacon, eggs, pastry, fruit, milk, tea, coffee, and juice. Juice is only available for breakfast (should be all day long). Youtube information is not correct. Coffee is diner style, water down and tasteless. *Main dinning food is also not very good. Most of the dishes are just like buffet food. You have to pay for plain water. The only thing good is you can have ice cream for desert. If you have time and wait to be serve, it's okay. For my children, they just want to eat the ice cream and go swimming. *Food is terrible unless you pay for it by going to a paying restaurant or paying for coffee. Free stuff which is included with your stay is below par compare to other ships. They are so cheap that only half a slice of cheese is on a cheese burger. Pizza is good, but full of dough like Papa Johns but with virtually no meat of cheese. Kiwi fruit are small and sour. What's the point of having things that no body will eat. They cut the watermelon and leave it in the fridge and won't put it out until late night with there are less people. Cheap food, no shrimp or steak. Everyday is chicken that's well done and dry. Same food everyday, burger, pizza, fries, pasta, and hot dog that looks like it cost them 10 cents to make. *Children program are terrible too. They advertise many things to do like Lego and video games. However, it's all on a schedule. One hour of Lego, if you miss it, you have to wait for the next Lego time. It's more of babysitting than fun. Don't pay for it, save the money and just buy a set of Lego for them. *Water slide, table tennis, and hockey table are run terribly. You have to ask the staff for everything. There is no sign of what to do and where to go. To do the water slide, you have to sign a wavier at the paying center. To get the ball for the hockey table you have to get it from the water slide registration center. We ask the staff and they either don't know or can't communicate well. *Communication is not done well. Elegant night were not promoted well. You have to read the daily news and states elegant photo with the crew staff. No photo taken at dining room. I guess they knew the food is not that good. Overall, it's a below par ship experience. Many youtuber stated that buffet is terrible and it is with the same cheap food everyday. They don't want to make it good, otherwise the restaurant will be empty. Expect to pay for good food or eat like your in a US public school. Entertainment and children's free Aqua Park is very good. Everything else not so. Definitely won't pick MSC again unless it's hundreds of dollar cheaper. Use the hundreds to buy better food and drink. Maybe the MSC Yacht Club is worth it. Front and top of ship are limited to the Yacht club. Read Less
3 Helpful Votes
Sail Date: April 2019
Hi everybody, First, sorry for my english. I hope it'll be understandable. To make it easy i will highlight some importants points. Embarkation was good, faster than on my first MSC Poesia cruise. Ship is new but its ... Read More
Hi everybody, First, sorry for my english. I hope it'll be understandable. To make it easy i will highlight some importants points. Embarkation was good, faster than on my first MSC Poesia cruise. Ship is new but its qualities are like "Made in China" ship. The cabin was good, but always cold. I put the hot air at maximum with very poor results, but that was the same thing in all the ship emplacements. You have to wear a jacket or a sweater everywhere in the ship to keep your body temperature. The food was always the same, and the quality is average-low. There is only free water in the buffet restaurants, and you have to pay a 15% tax in all drinks apart from the tips of 70€ per adult and 35€ for kids. If you choose the restaurant included diner there's no free water and you have to pay for all drinks. They charged us 34.95€ for the welcome photo and we never received it and never claimed neither. We have to go to the photo shop to cancel the charge. Spectacles in the theater were awful and usually amateur singers, but that's my personal opinion. Captain invited us to a cocktail for the clients of two or more MSC cruises that consisted in a bunch of chips and nuts and a cup of extra sugary fruit juice (same that in breakfast) and a cup of cheap cider. No animation, no special show, only captain toasting for 1 minute and ciao bambino. The service was poor in general. They forget to clean our room one day, and we called several times to reception with no answer, and so on. Finally i do not recommend this cruise, but is my opinion and my experience. Next year we will travel with Royal Caribbean. Thanks for your time. manuel. Read Less
3 Helpful Votes
Sail Date: April 2019
We were cruising with family and had booked 8 cabins at the Yacht Club. Overall, the experience was very dissapointing mainly due to the low level of restaurants and bars, as well as the service at those and the public areas. The ... Read More
We were cruising with family and had booked 8 cabins at the Yacht Club. Overall, the experience was very dissapointing mainly due to the low level of restaurants and bars, as well as the service at those and the public areas. The positive part was the cabins which are very spacious and well decorated. Also,housekeeping did an overall great job. At the Yacht Club lounge and restaurant the quality of food and drinks was not as good even compared to Royal Carribean MDRs. Moreover, service was slow and often unatentive. On top of those, the shows, shops and public areas are very basic, and many things were not included in the Yacht Club package (such as milkshakes) which felt stupid and cheap given the things included and price paid. That said, if you are not picky with food and drink, or plan on taking a very sunny cruise which will allow you to enjoy the private deck - Yacht Club is definitley better than standard class, but in our opinion not worth it, and you are better off with a balcony cabin at Norwegian or Royal Carribean. Overall - Not recommended. Read Less
3 Helpful Votes
Sail Date: April 2019
My husband and I sailed on the MSC Seaview cruise in the Western Mediterranean from April 17 to 24, 2019. We have enjoyed dozens of cruises around the world on other cruise lines. This was our first time with MSC Cruises, and by far, it ... Read More
My husband and I sailed on the MSC Seaview cruise in the Western Mediterranean from April 17 to 24, 2019. We have enjoyed dozens of cruises around the world on other cruise lines. This was our first time with MSC Cruises, and by far, it was the absolute worst cruise we have ever been on. First, upon walking into our ocean view cabin (#5171) on the first day of the cruise, we were assaulted by the stench of the foulest sewer smell imaginable. The smell was inescapable - it permeated every corner of the room, it was on every piece of furniture, on the bedding, in the carpet, on the towels, it was everywhere. We reported this problem to customer service right away, but we were told there was nothing they could do, the ship was fully booked. We had to live with this stench for the entire length of our cruise. The cabin had no windows or doors that could be opened to bring in fresh air. It became a serious health hazard for me. I developed migraines, I was severely nauseated, I vomited several times. My husband and I could not breathe at night and we could not sleep. Every day we reported this situation to customer service and each time we were told they could not do anything. On the fifth day on our seven-day cruise, a customer service supervisor used a chemical spray in the bathroom, which did nothing to get rid of the sewer stench. It only added a strong chemical smell on top of the awful sewer stench and it worsened my already poor health. Second, MSC Seaview was woefully understaffed. With over five thousand passengers, the ship only had two customer service counters and a maximum of six staffers handling customer service requests. This created unbelievably long queues at the customer service counters and a lot of frustration among the passengers. Third, we have never been on a ship that charged its passengers for drinking water during dinner or forced its passengers to buy bottled water. I understand charging customers for alcoholic drinks, but to treat drinking water like a luxury amenity on a cruise is beyond ridiculous. We have never encountered such a "nickel and dime" company such as MSC Cruises. Fourth, for a ship that bills itself as "one the most innovative cruise ships touring the world," we found the onboard dining experience exceptionally subpar. At every meal, the food seemed to be jumbled together with no thought to presentation or organization. We've had better dining experience at our local McDonald's. The bottom line is, our experience onboard the MSC Seaview was the absolute worst we've ever had on a cruise. We will never recommend MSC Cruises to anyone and we will never take another MSC cruise ever again! Read Less
MSC Seaview Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 3.5 3.0
Entertainment 4.5 3.3
Public Rooms 4.0 3.9
Fitness Recreation 5.0 3.7
Family 5.0 3.7
Shore Excursion 3.5 3.0
Enrichment 3.5 2.8
Service 3.5 3.4
Value For Money 4.0 3.3

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