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16 Helpful Votes
Sail Date: June 2017
Yes it's a new ship but MSC has no excuse not have a full trained staff aboard. Lines are long for everything from dining to service. Food is il prepared old and cold. We had purchased the extra dining package that includes ... Read More
Yes it's a new ship but MSC has no excuse not have a full trained staff aboard. Lines are long for everything from dining to service. Food is il prepared old and cold. We had purchased the extra dining package that includes Eataly, Butchers Cut and Kaito Sushi Bar. Kaito was the best and Eataly was good but the Butcher needs to get real steaks and a real steak chef, McDonald's gives you more beef on a Big Mac than on MSC set meal. Our stateroom was hot, shower water pressure was constantly changing. We ordered breakfast room service and it took 45 minutes, of course it was luke warm. Do not bother complaining as they are to overwhelmed and it our cruises case had just given up! We left the ship on the fourth day with luggage in hand and flew to Rome. Before leaving we asked for our 20 Euro per day tip back and met with much resistance and Italian attitude. Maybe they will get things worked out but I would advise all not to book until they do. Read Less
4 Helpful Votes
Sail Date: June 2017
My mother and I turned up to find that we'd been mistakenly allocated a child's bedroom in the middle of a family bedroom. This meant we had a small sofa bed meant for two children, for two adults, with two interconnecting ... Read More
My mother and I turned up to find that we'd been mistakenly allocated a child's bedroom in the middle of a family bedroom. This meant we had a small sofa bed meant for two children, for two adults, with two interconnecting rooms on either side - no furniture in the room, no space, nothing. When we complained to reception they told us that this was the room we had booked and that there were no other cabins and we would have to wait until we set sail to see if there was anything they could do. After I refused to leave the reception desk which had a queue of approximately 2 hours until the issue was resolved, we were reallocated a room which had no furniture in (which happened with many rooms - cabin staff were dragging chairs through to balconies throughout the cruise.) The restaurant service was absolutely terrible - staff had obviously not even eaten in a restaurant let alone served in one or been trained. Sometimes dinner service took 3 hours. We took the holiday some time ago so cannot remember everything, but we were offered £500 off of a cruise on the same ship, which we rejected, or £350 off a different ship. This was completely insufficient considering what we experienced. There was no information provided in cabins and the restaurant booking service didn't work either (had to be done online but the system wasn't working and we weren't given any additional information.) The entertainment was also done through a booking system, which didn't work - advertised shows such as the cirque de soul show was 15 euros. Upon disembarkation, there must have been 1000-1500 people trying to leave the ship at the same time, from one exit. To give you an idea of how many people were there, you couldn't walk through the big main central promenade as it was so jam packed with people. This involved a mixture of guests finishing their holiday and guests trying to disembark for shore excursions mixed together, there was no planning or organisation - people were getting crushed, screaming, crying, and just one hotel manager trying to sort the queue - this is not an exaggeration in the slightest. This resulted in us taking just under 2 hours to get off the ship and almost missing our flights. I've been on about 20 cruises and have loved them all, but this was probably the worse holiday I've ever been on - very very stressful which resulted in my mother crying (I've never seen her cry in my life!) This is NOT an exaggeration at all, it was absolutely one of the worst experiences I've ever had to endure. This is not an isolated experience, just to give you an idea of the scale of the problems on the ship, the queue at the reception ended up being extended up the stairs and there was a 2 hour wait in the queue on the first day. Reception staff would hang up the phone when we called so they didn't have to deal with the problems. I would never, ever cruise with MSC again, even despite the credit off the next holiday they gave me. The only positive is that the ship looks great, but the layout on the whole is also poor, very few lounges for drinking in the evening and the space / size of the ship has been used to accommodate more cabins to fit more people, not improve the public areas. I'd honestly beg you to not book with them - they do not deserve your money and don't let a holiday be ruined, there's a reason they're going so cheap, because no one wants to sail with them! Feel free to contact me at andyfoley7@hotmail.com if you'd like any more honest advice. Read Less
30 Helpful Votes
Sail Date: June 2017
Maiden voyage Le Havre to Genoa - beautiful ship. Joined the ship from an overnight ferry service from Portsmouth - we were able to walk to the cruise terminal - the embarkation was good, if a little disorganised - large number of ... Read More
Maiden voyage Le Havre to Genoa - beautiful ship. Joined the ship from an overnight ferry service from Portsmouth - we were able to walk to the cruise terminal - the embarkation was good, if a little disorganised - large number of passengers to deal with. The ship is marvellous in all areas - the promenade dome is awesome. The balcony cabin was large although limited storage space - remember to turn the clothes hangers to prevent them hitting the cupboard doors if the ship moves at night. The dining experience was excellent in all venues - tremendous numbers of very helpful staff. As you would expect for a big ship lots of good quality Activities and Entertainment. The overall service was very good considering the staff were new to the ship. The only port we had not visited before was Vigo in Spain - a lovely place. We are Black Club members and we love MSC and we are already booked for MSC Bellissima, MSC Seaview and MSC Seaside. Read Less
34 Helpful Votes
Sail Date: June 2017
The ship is very nice, we boarded at Genoa for 7 nights. We have never done MSC, always Celebrity, NCL etc so was looking forward to a change. It certainly was!! We had booked Aurea class so checking in was quick as you by-pass the ... Read More
The ship is very nice, we boarded at Genoa for 7 nights. We have never done MSC, always Celebrity, NCL etc so was looking forward to a change. It certainly was!! We had booked Aurea class so checking in was quick as you by-pass the lines. The cabin wasnt ready till 4pm, as clearly we were the first to use it as it was covered in dust and I had to ask the the steward for our key cards. We had anytime dining, I must say it was chaos, with Italians shouting and barging about. I expected this, but some people waited hours for food, and the lines outside the restaurants were huge. The speciality reataurants were OK, Tepanaki very good, but Brewers Cut very dissapointing. The food was OK, but the staff didnt know what they were doing. Eataly was very good, both in the restaurant and the Bistro on the promonade. We had an adjoining cabin, and the door howled in the wind!! I ebnded up sellotaping the gap to ease the problem, and we only had 1 chair on the balcony, apparently they were coming on board in a week or so!! We had a free massage as part of the deal, it was excellent The All inclusive package is a joke, it came with our cabin grade but there was only Hieneken as a choice of Lager, or you had to pay?? The cocktails were good with plenty of choice but there were no ciders without paying?? Getting off the ship in Barcelona was dangerous, there were only 2 gates open for 5700 passengers!! It was starting to get out of hand, especially with the Italians barging in and cheering!! There is a lot of reliance on technology, all orders are via ipad etc and through your app and room TV, this is OK until it goes dow, and there was only one IT guy explaining to older clients how to log onto the internet. I met a guy from Ireland in the line for customer services, he had bought a drinks package but was still getting charged for each drink, and he had 2 germans on his cabin account?? so his bill was over 3000 euros!! All in all, for the price you pay with MSC it was OK and I know its not Celebrity. The ship is lovely, and I am sure they will get their act together as far as customer service is concerned. Read Less
5 Helpful Votes
Sail Date: June 2017
I travelled with my girlfriend since the cruise was a gift for her birthday. It was our first time in Genoa and in Malta. Embarkation was absolutely smooth and not annoying: we had the chance to meet some other passengers and to have fun ... Read More
I travelled with my girlfriend since the cruise was a gift for her birthday. It was our first time in Genoa and in Malta. Embarkation was absolutely smooth and not annoying: we had the chance to meet some other passengers and to have fun altogether since we were looking forward to starting our holidays. The ship is really well designed, new and full of new high-tech equipments. Apart from one show that I did not appreciate so much, all the others entertainment activites were really great and especially we had the chance to see one show from Cirque Du Soleil. Food was incredibly good. Especially the Japanese restaurant and the Eataly corner. We did not travel with children but we noticed that both teens and kids can have so much fun onboard of this ship. I would recommend to my family and also to my friends to go onboard and have fun on this ship. Read Less
9 Helpful Votes
Sail Date: June 2017
I've travelled with a group of friends to discover the new ship at the very beginning of his life. We had Fantastica Experience. The ship is really amazing!!! :) The staff is helpful and smiling and everything around was so ... Read More
I've travelled with a group of friends to discover the new ship at the very beginning of his life. We had Fantastica Experience. The ship is really amazing!!! :) The staff is helpful and smiling and everything around was so welcoming! Our balcony cabin was a real haven of peace (in-cabin breakfast was a real luxury!) but at the same time we truly did our best to take advantage of the many facilities available. My TOP 5: - The dome in the Galleria. I could have spent entire evenings watching at this new incredible feature! Stars, planet, rooftops... a new discovery every night! - Cirque du Soleil. I'm a huge fans and I've seen many of their shows. Imagining great artists performing while the ship was sailing is outstanding! - Happy Hour at Eataly. Being with friends, we tried different appetizers... could not choose my favourite! - The Spa. I was in love the whole team... they made me feel so pampered! - The night parties. Entertainment team is very active and engaging... I think the 70s party will be an everlasting memory to me! Some guests told us they had some bad experience with the transit in port... to be honest everything run smooth for us and we could have the best of our time! Something to improve: I wish it could last more... there are neverending activities and we didn't success to do all of them!!!! Can't wait to plan my next one on Seaside!!! Read Less
2 Helpful Votes
Sail Date: June 2017
We choose to be in the first trip of this amazing ship! The MSC Meraviglia is the new born in MSC Family and it really elevates the concept of cruising. We embarked in Genoa and the embarking process was quite smooth. Once ... Read More
We choose to be in the first trip of this amazing ship! The MSC Meraviglia is the new born in MSC Family and it really elevates the concept of cruising. We embarked in Genoa and the embarking process was quite smooth. Once onboard you arrive directly in the promenade, the crew is taking you a picture and suddenly you are overwhelmed by the WOW effect of the ship! Everything is amazing, from the promenade to the thematic restaurants, from the spa to the kids area. Do not miss the video show at the promenade! We were in an balcony cabin, the accomodation is fine for a couple, we really enjoyed the view and the possibility to relax before dinner. We went for buffet most of the time, the variety and quality of the food is so high we did not feel the need to have a formal dinner at the restaurant. BTW We had an amazing dinner at Butcher's cut (steak house) and a very nice Italian Apero in the promenade at Eataly. The entertainement is very funny and the staff is really involving people! Good job guys! We appreciated the different music areas and it was great to have the disco in the Sportplex during the night! The kids areas are marvelous, we are a young couple with no kids but we really enjoyed the way the areas have been designed. Great idea the lego selfie bench! Read Less
Sail Date: June 2017
because was the new ship, was really packed, but we were in the Yatch Club and was a wonderful experience. The butler were offering service all the time, the place was impecable , the dinning was excellent always with the sea view, the ... Read More
because was the new ship, was really packed, but we were in the Yatch Club and was a wonderful experience. The butler were offering service all the time, the place was impecable , the dinning was excellent always with the sea view, the experience was very good, I did 17 cruises, and I am an expert in cruises, and for the money that we paid, I could not ask for more. I recommend the Yatch club 100% The captain was very polite and he talked with all the passengers in the dinning area. The maitre was all the time ready to serve us, we do not need to be in an specific time for dinner, we can choose our own time, always find a table near the window. I am planning to do another cruise with the same company next year. I use to cruise with Costa, but the price are higher and the service is the same, plus they do not offer the first class service that we obtain in MSC MARAVIGLIA Read Less
32 Helpful Votes
Sail Date: June 2017
Fantastic ship and great entertainment. Food in 5 dining rooms was poor. Cold food and slow service. Moussaka and risotto like stodge. And tasteless. Small portions for a three course meal. The roast beef was the only decent main ... Read More
Fantastic ship and great entertainment. Food in 5 dining rooms was poor. Cold food and slow service. Moussaka and risotto like stodge. And tasteless. Small portions for a three course meal. The roast beef was the only decent main course and it was 3 little slivers of meat. Not suitable for male diners. However the puddings were very good. We didnt try the specialises restaurants. I have been on 5 other cruises and this was the worst food and that is one of the reasons i love cruising. The buffet on 15th floor was okay at lunch the rotisserie meat was lovely. They kept running out of hot water and cup and glasses. hopefully that is due to teething problems The queue at reception from 8am -2am was very long. There are a lot of things to sort out but it was only the second week of sailing. it has put me off MSC There are no facilities for single travellers and i never saw on the daily sheet a notice for friends of dorothy. when at sea all day there were not enough beds The ship is very bling and for children they is plenty to do. Read Less
34 Helpful Votes
Sail Date: June 2017
We have travelled on various Msc ships, and really enjoyed the experience. This is their first venture into large ships, and they haven't got it right. The buffet area seating increases in size, but the service area has not, its ... Read More
We have travelled on various Msc ships, and really enjoyed the experience. This is their first venture into large ships, and they haven't got it right. The buffet area seating increases in size, but the service area has not, its chaos at peak times. They have done away with the bar lounges and made them open plan, its lost the atmosphere totally, and the service is terrible, as again the bars cannot cope with the volume of staff, who are under great pressure. No dedicated coffee lounge, unless you want to pay ( not part of All Inclusive anymore). The Cirque show has to be paid for at a charge of 15 euros plus service charge, and unless you book early, you won't get in either. Lots of new pay restaurants, that always seem empty. Sorry but a bad experience, the queues for reception are up to an hour wait, and the staff at the desks are not helpful. Hope nobody gets cabin 8195, awful noises from somewhere, but nobody wants to help you sort it. The choice of food in the buffet has gone down, the salad bar is mundane, the breakfast is identical everyday. Read Less
16 Helpful Votes
Sail Date: June 2017
We take two cruises a year and this is the first time we saw a disaster in the accommodation for the sitting at restaurants and fine-dining establishments. The service was terrible, with absolutely no manners from any part of the crew or ... Read More
We take two cruises a year and this is the first time we saw a disaster in the accommodation for the sitting at restaurants and fine-dining establishments. The service was terrible, with absolutely no manners from any part of the crew or staff. The Buffet had poor selections along with even worse choices in the dining room. I never saw a beef steak, shrimp, or a lobster. The water in the dining room has to be paid, there is no complementary water in the restaurant, not even tap water. There was no basketball area at all which made the very over-hyped sport plex more of a bore-plex. The training for the new system in this type of cruises was really poor, most of the crew working in this didn't know how to operate this newly implemented system. The lines for customer service were full at all times, and of course, filled with complaints. The room was nice, the bed and the area was also very comfortable, even though the shower's soap dispenser could not be refilled with body wash, for anyone, they never fixed the issue during the week. In the Buffet area, there were only two stations for water and ice, with a lot of people trying to get the glasses and water, and it didn't help the water had to be paid as people would try to refill water bottles which would take a minute or so to fill up. Read Less
2 Helpful Votes
Sail Date: June 2017
From the start of our cruise checkin to the final goodbyes, the Cruise, its Crew and all the people who enjoyed this cruise was nothing but Fabulous. We got to meet new people and made new friendships. From the first greeting to the last ... Read More
From the start of our cruise checkin to the final goodbyes, the Cruise, its Crew and all the people who enjoyed this cruise was nothing but Fabulous. We got to meet new people and made new friendships. From the first greeting to the last goodbye, the crew was friendly and professional. They made us feel welcomed in ever way. They were always courteous when assistance was required and direction was sought. The food was always fabulous and the drinks amazing. The entertainment crew was awesome and made us feel like part of their family. We were never short of dancing partners and people to chat with. They kept us entertained throughout our cruise. So Thumbs up to Entertainment Crew on a job well done, especially the South African guys and gals on that team !!! Our waiter Jethro, who was always smiling when serving us on the pool deck and eventually remembered our drinks off by heart..big hugs to him. The Gentleman who look after our cabin, was always the first to greet us in the morning with a smile, a big Thank you to him for being able to deal with a girls dressing room. The cabin was small for three ladies with 20kg suitcases each, not very much room for movement. I'm sure seeing all our undies drying in the shower daily must have been quite hillarious. The shop assistant in the MSC shop was quite rude and abrupt when dealing with me, I'm not sure if it was because i was dark skinned or not Italian/French or German. She was quite friendly to customers ahead of me and when it was my turn, she did not greet, even though i greeted her first "in Italian" as a sign of respect, she was abrupt and her facial expression was just poor. I was also disappointed that as a recently gone silver member of voyagers, i did not receive my complimentary bowl of fruit and welcome back note. I was not issued with my PIN, in fact absolutely no acknowledgement received even though i logged a call twice at the MSC Voyager help desk. Read Less
46 Helpful Votes
Sail Date: June 2017
I would avoid this ship. It is not large or well-staffed enough to handle its own crowd of customers. The Mediterranean port cities are excellent, on the other hand! I was on the Meraviglia during its second week of cruising, embarked ... Read More
I would avoid this ship. It is not large or well-staffed enough to handle its own crowd of customers. The Mediterranean port cities are excellent, on the other hand! I was on the Meraviglia during its second week of cruising, embarked from Naples for a seven day cruise with extended family. My family of four (two kids, 5 and 2) were in our veranda room with us, in the Aurea class on deck 14. Overall, I was disappointed with the ship. I knew it would be crowded (ship was close to, if not fully, sold out), but it was surprisingly ungracious. Sections of the ship were frequently closed off, forcing the considerable masses into uncomfortable places. Decks would be chained off completely or exclusive for certain cabin classes, dining rooms or whole sections of the buffet would be closed for unexplained reasons despite dense and unworkable crowds, odd rules would apply to different drink stations/bars about whether water (or coffee, or soda) could be served at different times of day. For my young kids, food quality is a non-issue; we just want them reasonably well-fed until we can visit each port. That said, the food was bland. More important for us, the dining room did not open until 6:45 and the buffet did not open until 7pm. There was absolutely no food (except at up charge restaurants) between 4:30-6:45pm, which overlaps with the kids' dinner time. We adjusted by keeping a stock of pirated rolls and fruits in the room from breakfast, to be available once we returned to the ship. This felt unnecessary and absurd. With the Aurea class, we had access to the lovely space on deck 19. This was the savior for our family when we were on the ship. There is a pleasant, lukewarm hot tub that overlooks the massive and insanely crowded pool deck. Great mix of shade and sun, never crowded and its own drinks service. Excursions: we only did one excursion through MSC to Mt Etna and Taormina, which was a big hit with the kids. BUT. I booked it before we left on MSC's website and they had no record of it. I had to rebook on the ship. I would blame myself - maybe I never hit the final submit button? - except that the same thing happened to another family in our group, all of us pretty darn internet savvy. Lots of things didn't work. I downloaded the MSC app to get mobile boarding passes, and spent some time inputting all of our info the week before we left... it did not work at embarkation. I had to add my credit card twice to the cruise account during the cruise, because for some reason we kept getting notices that we did not have a credit card attached to the cabin. (Internet access: we bought the premium internet package for 70euro, and paid an additional 30euro to add. ALL we did was check email once a day, with all background apps set to NOT REFRESH at all, and the plan was insufficient. You are better off using an international cellular option and waiting for the ports.) Our cabin (and the cabins of our extended family) was average, which is surprising for a new ship. Poor storage and dark (and I am adjusting for the fact that we had four people in the cabin). Beds, bunk beds were excellent, and the bathroom was clean and spacious. On deck 14 we were just under the overhanging roof from the pool deck on deck 15. We could hear everything, including the 23:30 DJ dance party and the 05:00 Sunrise DJ party. It always sounded like a herd of elephants was pounding on the roof. Avoid. Staff/crew seemed excellent and they worked very hard. Leaving the cruise for the ports was generally very smooth and easy. Minor annoyance - no laundry facilities on the ship, unless we used the very expensive service. We traveled light, banking on laundry, and ended up doing a lot of sink washes. We loved the ports, we loved the mix of cities, and for our multi-generational family, the cruise just made sense. This ship, however, was an unfortunate choice, and I would avoid booking Meraviglia or MSC again. That said, if you are getting a good value (we did not), and you don't really care about the ship, GO GO GO. Read Less
Sail Date: June 2017
Brandishing a boat has its advantages ... and its drawbacks. Despite this the overall experience was good. Waits, organization of restaurants and access control in certain arrivals, are the most unfortunate points. In the buffets area the ... Read More
Brandishing a boat has its advantages ... and its drawbacks. Despite this the overall experience was good. Waits, organization of restaurants and access control in certain arrivals, are the most unfortunate points. In the buffets area the organization and distribution of people was not adequate. During the dinners there were numerous problems with the computerized management system ... even with paper they had to work more than a day to overcome the problems. On the other hand we had numerous confusions with the packages of experienced contractors ... we wanted to charge a 1000% more than what was consumed by various confusions ... not of receipt. On the other hand the variety of food was significant and of good quality for both adults and children. Mention to part deserves the hiring of the trip through the shipping company itself ... confusions, even what although it costs me, would call scam. We hired packages that were later denied us and indicated that it was impossible that it would have happened. All an absurdity, as well as the attention of Judit through the email tusreservas@msccruceros.es, this worker, in my point of view, causes to lose category and customer response to MSC. Read Less
39 Helpful Votes
Sail Date: June 2017
I don't like to be completely negative in my reviews, so let's start with a positive:- It's a beautiful ship. That really is the only thing I can think of in it's favour. We embarked Meraviglia as a family of 5 ... Read More
I don't like to be completely negative in my reviews, so let's start with a positive:- It's a beautiful ship. That really is the only thing I can think of in it's favour. We embarked Meraviglia as a family of 5 at Barcelona. We have cruised over 20 times - 4 of which with MSC so I think have a fairly balanced view. Knowing it was a new ship we expected a few teething troubles, but this was in a different league. It took an hour for embarkation with a chaotic boarding process. Once onboard, we were impressed with the look of the ship - which is typically bling. Cabins are average size both in cabin size and balcony. We made our way to the buffet - which was an immediate disappointment. Pizza, pasta and very little else. Salads wilting and little or no vegetarian food. No clean glasses and the food was at best lukewarm - this was the norm overthe whole week. The pool area is nice, but during our week long cruise we experienced 3 fights over sunbeds, which on one occasion turned very nasty between two families. The sunbed situation is a bit of a powder keg I must say, as by 8am each morning the best situated sunbeds all had towels on them - and stayed this way for most of the day while the owners were on trips, they only returned to the sunbeds at about 4pm. The pool staff did nothing to discourage this. On the one sea day we had, which was incredibly hot, ALL the sunbeds throughout the ship were taken by 7,30am, which meant that many of the passengers did not get one. Some had a couple of beds each, as they had claimed one in the sun and one in the shade. It was a ridiculous situation we have not ever seen before on any cruise line. Service on the ship was terrible - there were nowhere near enough staff for the 5,700 passengers. We never once got the right breakfast order in the dining room and had to wait for a good 45 minutes after placing our order for it to arrive with the wrong items. This ship relies heavily on technology for food orders etc; Much was made of the new MSC app - which didn't work! We booked Cirque tickets via the app, and had the price added to our onboard account, but when we arrived for the performance - they did not have us on their list.This happened to a lot of people. We had booked the new flexi dining system, but once on board we were told that it had been such a disaster in the first week, that they had abandoned it. We were then allocated a dining sitting - 3 of us on the 1st siting and 2 of us on the second - in different restaurants and not on the same table as any of our party. This necessitated a 2 hour queue to sort out. Our waiter at our allocated 9,30pm sitting was doing his best, but admitted they did not have enough tables and that consequently they had used a section of the buffet- laid up with tablecloths for people who were not allocated a table in the dining room. We waited a very long time for out dinner to arrive and on two occasions left before desert having waited almost an our between courses. Service in the bars was not good either and wrong drinks appeared on a regular basis. The crew are not happy and look fed up, surly and stressed. Our cabin steward did not even introduce himself and did not do the cabin at all one evening. One day our 14 year old grandson had to return to the cabin for something after putting the "make up room" light on, and the steward tore into him!! The buffet closes between 4pm-7pm and the only place to get anything at that time is the Grab and Go by the pool deck, greasy burgers, pizza and hotdogs, which on one day was rationed to one slice of pizza per person. The buffet also clossed at 11pm. The cups and glasses ran out on numerous occasions in the buffet and orange juice one day was hot! There is a distinct lack of hygiene on the ship - they have introduced wash basins at the entrance of the buffet - which I never saw anybody use, there are no hand sanitisers either at the buffet entrance or the dining room entrances - the only one I ever saw was at the gangway when returning to the ship - and that was empty! We were so unimpressed with the service that we asked for our gratuities to be removed - which was done without question. I think they had had so many people doing this they had given up asking why. The whole vibe of the ship is pretty much a Butlins type experience, thumping music most of the day around the pool and screaming crew trying to whip up audience participation. We spent most of our time on our balcony as that was the only place you could get any peace. So, never again on Meraviglia - it may or may not get better, but we beieve it just has too many passengers for too few facilities. By the way the entertainment was dire too. We will give MSC one more try on one of their smaller ships we have already booked, but it looks like we will be returning in future to RCI, NCL or Princess - who know all about customer service. If this had been our first cruise - it would have been our last. Read Less
4 Helpful Votes
Sail Date: July 2017
The only good thing about this experience was the ship,the food is horrible, they nickel and dime you Cabin is extremely small. Not enough space for storage even just two persons. Our friend with four family members had a same size cabin. ... Read More
The only good thing about this experience was the ship,the food is horrible, they nickel and dime you Cabin is extremely small. Not enough space for storage even just two persons. Our friend with four family members had a same size cabin. Keep in mind, the crew ration of this new ship is 3.8-3.9. While the other cruise lines keeps crew ration around 2.8-3.0. , room was small could not fit cloths for 2 people everything they make small ,food was less ,and this was my second with msc ,i was very disapoted ,well next year for sure will go with a different 1 from msc ,While they provide a new my MSC smart phone app for most of the information for on-boarder, the front desk always have long line even during the night around 11 pm or midnight. Reason for that is the there are so many issues passengers encountered. Read Less
5 Helpful Votes
Sail Date: July 2017
The ports are fantastic even though the ship was a huge let down the locations you stop at are perfect. The kids did really enjoy the water park which was a big factor in us choosing this ship. Unlike a lot of reviews about how bad the ... Read More
The ports are fantastic even though the ship was a huge let down the locations you stop at are perfect. The kids did really enjoy the water park which was a big factor in us choosing this ship. Unlike a lot of reviews about how bad the service was, we had great service except at the bars where the bar safe looked like they hated there job. If you like food don't choose the ship I couldn't wait to get off at the ports to eat some good food which ended up costing my vacation so much more, I don't like to be to negative but the food was laughable, the food quality was terrible and temperature was warm at best. I found the shows to be good but was surprised cirque du soleil would put there name on the shows offered on board it was not good compared to the many other shows I has seen, but what made me really angry was when we booked our cruise it said the the cirque du soleil was included this was a lie you had to buy a drink at $15 plus the cruise tipped itself $2.50 so the shows where a minimum of $17.50 each person including kids. That seemed to be the theme of the ship everything was extra. Read Less
16 Helpful Votes
Sail Date: July 2017
We had never previously cruised with MSC (had always been with Royal Caribbean), but we were not disappointed. We sailed as part of the Yacht Club and after a busy, very hectic year it was exactly what we needed and wanted. Our check in ... Read More
We had never previously cruised with MSC (had always been with Royal Caribbean), but we were not disappointed. We sailed as part of the Yacht Club and after a busy, very hectic year it was exactly what we needed and wanted. Our check in couldn't have gone any smoother and we were accompanied through the entire process directly to the concierge desk on our floor. The meals the entire week were delicious and our waiter quickly came to know our culinary likes and dislikes. We ate like kings. The pool deck was relaxing, quiet, had spectacular views when we were in port and always had food available when we had the munchies. Rarely was there more than 3-4 people in the pool, in fact, many times were were all alone in the pool. We participated in 3 shore excursions organized by MSC and they were well organized and informative. Our only suggestion would be to extend the excursions a little longer as we were always back to the ship well in advance of our leaving time and it would have been great to spend a little longer in port. We ventured around the entire ship, participating the the 'white (clothes)' night, the Caribbean Party and seeing all the shows in the Broadway Theatre that were offered, they were fantastic. Cirque du Soleil was awesome and we even spent some time in the casino and had a blast. The crew was very accommodating and NEVER did we have any issue with anyone, they couldn't have been more helpful. Our disembarkation was quick and completely painless. We had an amazing vacation and would highly recommend the MSC Meravigila. We have already started recruiting friends to go back with us next time. We can't wait! Read Less
22 Helpful Votes
Sail Date: July 2017
Family reunion group of 14 - ages 12yrs-80yrs. Check in was a breeze at 12 noon: staff was efficient, courteous and pleasant. Our cabins were on decks 11, 12, 13 - midship near panoramic elevator. Inside cabins were dimly lit, needs ... Read More
Family reunion group of 14 - ages 12yrs-80yrs. Check in was a breeze at 12 noon: staff was efficient, courteous and pleasant. Our cabins were on decks 11, 12, 13 - midship near panoramic elevator. Inside cabins were dimly lit, needs better lighting or brighter decor. As always more hangers would be a bonus. We had fixed early 7pm dining, a must for ensured group seating, plus if you have Cirque show tickets it's better to watch after dinner as opposed to late seating when you don't finish dinner until close to midnight! Pool area was always jammed pack: people hogging seats and sunbeds with towels, etc. Gym had great equipment. Best meals were actually buffet; main dining mediocre, sometimes bland. Automated system on board was a joke: meals got mixed a few times, drink packages purchased did not show up on account so was charged a few, hit or miss at times, Other than that, restaurant staff went out of the way to please. Cirque tickets pre-purchased online pre cruise did not show up for 3 out of 14, so there was commotion at front desk to find the missing 3, eventually allowed to enter even though was never found. Long queues prevented us to use facilities like the soccer court, F1 formula, bowling. MSC needs to implement policy against sunbed/chair hoggers, likewise for the area around the waterpark. Ports were great, would be better if could be longer stays. Did not use MSC shore excursions, did private which was fantastic. Disembarkation was a breeze. Read Less
5 Helpful Votes
Sail Date: July 2017
The worst service I've ever seen on a cruise. Crew member Threw things from a cot in the pool and the head of the deck instead of helping or solving the problem answer with very bad manners and I generate a bigger problem. In the ... Read More
The worst service I've ever seen on a cruise. Crew member Threw things from a cot in the pool and the head of the deck instead of helping or solving the problem answer with very bad manners and I generate a bigger problem. In the bufett they remove the meal even if you are serving a dish because they close. They charge absolutely everything, even the things that in most cruises are included in the cost of the ticket. The crew is completely new and not fully trained to give the service that is expected. In conclusion MSC is the worst and expensive Cruise Line !! Princess, Royal Caribbean, Costa, have much better service and atmosphere on the boats. Disney with so many kids much better in all aspects of adult serviceI do not recommend at all for this cruise line for people who want to have a vacation according to the cost paid. Read Less
10 Helpful Votes
Sail Date: July 2017
A beautiful ship with lots of activities, restaurants, bars, swimming pools, top- cirque du soleil entertainment in a custommade theatre, nice promenade, very hard working staff BUT this ship is overcrowded during holidays, openinghours ... Read More
A beautiful ship with lots of activities, restaurants, bars, swimming pools, top- cirque du soleil entertainment in a custommade theatre, nice promenade, very hard working staff BUT this ship is overcrowded during holidays, openinghours of restaurants and buffets are too short and pre-cruise booked excursions and shows has to be reconfirmed aboard, so expect to spent a half-day waiting in lines for food / drinks, reception, excursions and shows. It caused an irritated atmosphere (getting in front in lines, fights over deckbeds with people middlefingering and shouting to eachother). MSC is not always honest: they close down parts of the ship for a "private party", we ignored it and had a lovely quiet evening on the aft deck, they advertised with powerboats on their Gozo-experience and a visit to the Cominolagoon, but there was 1 powerboat and 2 normal boats with a fast engine and the lagoon was never visited (the very kind jeepdriver on Gozo compensated a lot, but others were complaining). The middeck swinmingpoolsector is a far too loud camping entertainmentarea with bingo etc, but the beautiful 3 stories aftdeck is hardly used in the evening, because the deckbeds are taken away after sunset. I feel sorry for the crew who is under immense pressure of the huge crowds on the ship. MSC has to finetune their crowdmanagement and openinghours if they want to make this ship a succes. Fun for family with kids looking for an all inclusive experience, not for 2. Take the local blue cruisebus in Barcelona (€ 4, -- pp instead of € 10 for the same trip with MSC-busses) and the train to Pompeii and book a guide overthere, it will save you a lot of money! Kidsentertainments is far too expensive (€ 10,-- for 5 minutes F1-driving, € 55,-- for a hour bowling) Dutch family of 4 with 2 kids of 14 and 17. Read Less
9 Helpful Votes
Sail Date: July 2017
We booked this cruise on 2 aspects, ports of call and being a new ship. We purchased the Aurea package with the focus on my time dining and drink package. We boarded in Naples, what chaos! As they began boarding the Select room ... Read More
We booked this cruise on 2 aspects, ports of call and being a new ship. We purchased the Aurea package with the focus on my time dining and drink package. We boarded in Naples, what chaos! As they began boarding the Select room packages, the crowd erupted, people fighting and yelling. MSC, did not handle this with any professionalism or organization. Generally ship is a cross in design of RCL/Celebrity ships. However, space to passenger ratio makes common areas and buffet area very busy and congested. Pools always congested and many passengers hogged beds. No clear policy on timelines of unoccupied beds. NOTE, is you have mobilty issues, no doors have automated openers. In common areas especially on open decks, you will need help. In regards to food, it was lacking of options in buffet and MDR menu options could have been better. The food that was offered was good and tasty. Drink options were satisfactory for beverage package. Lots of cocktails included. However dining and bar areas we lacking staff. Dinner sometimes took 2 to 3 hours. Room service was at a surcharge and breakfast was continental options only. Shows where not what I expected. Subpar. We did do Cirque show, that was great. Port debarkation and embarkation was good. Shore Excursion desk was helpful. Be aware some excurtions have long transfer times. In summary, MSC needs to reevaluate staffing and food options to be comparable to RCL or Celebrity etc. Until then, my recommendation is to look at other cruise options unless you are choosing this cruise on the basis of cost, then you must evaluate it on that basis and ignore some of the misses. Read Less
23 Helpful Votes
Sail Date: July 2017
I took this cruise with my wife and we are both around 50 years old. We have been on seven cruises before, all on NCL. Four have been in a suite and three of them with access to the Haven (twice on Epic and once on Breakaway). This was ... Read More
I took this cruise with my wife and we are both around 50 years old. We have been on seven cruises before, all on NCL. Four have been in a suite and three of them with access to the Haven (twice on Epic and once on Breakaway). This was our first cruise on the Mediterranean and I understand that some things may differ from cruises in the Caribbean. Our first plan was to cruise on Norwegian Epic but when we saw their increased prices for suites we decided to try MSC Meraviglia and the Yacht Club. Meraviglia costed around $3500 less for a week long cruise. Before the cruise we really couldn’t understand the price difference and now after the cruise we still don’t understand! This will be a long review and I apologize if my English isn’t good enough for such a long text! PRECRUISE We took the train from our hometown to Arlanda, Stockholm airport, on Monday afternoon and stayed at Clarion Hotel. We had room 1132 with a great view over the terminals and one of the runways. We ate hamburgers at O’Learys, the food was good but the staff was very rude so we will not go there again! On Tuesday morning we dropped our bags and went through security. We always fly with British Airways when it’s possible and we always fly Club Europe, their short haul business class. The lounge at Arlanda is very quite but except for that not very good. We got a nice lunch on the plane with plenty of Champagne. Short haul they serve Castelnau which isn’t a very good Champagne but still okay. We landed at terminal 5 on Heathrow and took the bus to terminal 3 for our flight to Barcelona. It’s easy to transfer at Heathrow but it’s annoying that we have to go through security when we haven’t been in an “unsecured area”. We spent some time in Cathay Pacifics lounge. A rather small but nice lounge with a bar where we ordered some drinks. They served Moet & Chandon Champagne there. We got afternoon tea on our second flight with plenty of Champagne. I know that many hate that “meal” but I like it, especially when I get another meal on another flight the same day. We landed just before eight and an hour later were we at our hotel, Medinaceli. Perfect location close to the water and a few blocks from Las Ramblas. The room was very cold the first night but they had extra blankets. It was our first visit to Barcelona and we will absolutely go back again. We found a tapas bar where a bottle of Cava cost around $6, not bad and definitely much cheaper than at a bar/restaurant in Sweden! (Google La Xampaneria or Can Paixano.) EMBARKATION We checked out around 10.10 and took a cab to the port. We walked to the white tent, where the Yacht Club guests are taken care of, and was escorted through security and to the waiting area in the terminal. They gave us a glass of Prosecco and the staff took care of the check in. We were escorted onboard around 10.40. When we came onboard we had to wait for a while before they could take us up to the Topsail Lounge because they hadn’t taken our picture. We probably waited for about ten minutes before they came with the camera and we could continue to the lounge. While we waited to get information about the Yacht Club we ordered a glass of Champagne (Nicolas Feuillatte is included in the Topsail Lounge and in the other bars around the ship, except for the Champagne bar where Laurent-Perrier is included). Our butler picked up our keycards in our suite and gave them to us. The embarkation process was very impressive and much more effective than what we have experienced on NCL. I do understand that one of the reasons for that can be that people can embark/disembark in every port and the ship doesn’t have to be emptied before embarkation. It was very nice that they gave us a glass of Prosecco while we waited to board! OUR SUITE, YACHT CLUB DELUXE SUITE 15013 We had a Yacht Club Deluxe suite on deck 15. According to MSCs brochure the deluxe suites on Meraviglia are a little smaller than on Divina but I have seen pictures and videos from Divina and our suite was definitely bigger than on Divina. It was smaller than the Forward Facing Penthouse we had on Norwegian Breakaway but it was big enough for us. We had no problem to find room for all our things but the safetybox was a little too small. The bathroom was okay but nothing special. The shampoo and soap they had in the shower wasn’t very good but they also had small packages with shampoo and soap and I guess that was better, I didn’t tried it. (=it was no problem!) The blankets were too thick and warm, maybe we could have asked for thinner/colder? Except for that the bed was very comfortable. The balcony was okay but rather small. We did ordered breakfast a few mornings. (As a first, small breakfast we always ate in the restaurant too.) The selection was okay but the first time to have it delivered was 7.30, isn’t that late? On NCL it’s possible to get breakfast in the suite much earlier. If you only understand English and a “small” language, for example Swedish, don’t expect to watch any TV during the cruise. Except for two channels with news everything was in Italian or Spanish. I know, who cruise to watch TV? I don’t but it’s still nice to have it for a short time sometimes. THE YACHT CLUB On Meraviglia the Yacht Club is located on the top five floors, forward. There are suites on deck 14-18. The concierge desk and the Topsail lounge are located on deck 16. The restaurant is located on deck 18. The sundeck is located on deck 19. The sundeck was nice with many loungers and sofas but there was only one hot tub there, too little on a ship as big as the Meraviglia. The water in the hot tub was also much colder than in the hot tubs on NCL. The staff working at the concierge desk was nice and helpful but it felt a little strange with a team working there compared to the concierge + assistants on NCL. I don’t say that it was worse, or better, but it was different and I don’t know anyones name. The concierge on NCL has always introduced himself/herself to us. The design and the colors in the Yacht Club felt more luxurious to me than in the Haven on NCL. The design in the Haven on NCL is a little too much, I think. PUBLIC AREAS We are glad that we had access to the Yacht Club! The pooldeck was large and the pool was bigger than on NCL but it was very crowded there! That was definitely not a place for us! They also had the Bamboo pool which was inside with a retractible roof. That felt like a nicer, not as crowded, place than the pooldeck but it was incredible hot there when the roof was closed. They also had a third pool aft, the Horizon pool. We only passed there very fast once so I really can’t say anything about it. The large open space on deck 6 and 7 was very nice. It was like a street with shops, bars and restaurants. The roof was incredible. (I will post pictures of it in the MSC forum, I don’t know how to do it here.) Promenade deck. Sorry, no real promenade deck! There was some outdoor space on both sides on deck 7 but it was just a short one and most of the view was blocked by the lifeboats. It was also difficult to find it because it wasn’t clearly marked. We didn’t saw any signs except for lifeboat signs. One day we saw a woman go out and I asked a member of staff if it was a staff only area but it wasn’t, then you understand how badly marked it was! We didn’t spent any time in the casino but we saw it when we waited to enter the Carousel Lounge and it looked okay for me. Smoking is not allowed there. RESTAURANTS We ate almost all our meals in the restaurant in the Yacht Club. We were asked the first day when we wanted to eat and said seven. When we arrived at seven we always got a table by the window in the middle of the restaurant, an excellent table. One night we were a little late and then we got another table. The food was excellent and the menu changed every day (both for lunch and dinner), on NCL the menu is the same for the whole cruise except for some specials. The dishes were small but it’s okay to order as many dishes as you want so that is not a problem. We think that the food was much better than on NCL and we also liked that it was a new menu every day. One reason why we liked the food so much can be that it’s very Italian and we both like Italian food. They also served food up on the Yacht Club sundeck. We never ate anything there so I can’t say how it tasted but it looked very good. Butcher’s Cut. We ate one dinner there. We used the free dinner we got because I’m Black member of the Voyagers Club (I’m status matched from my Platinum level in NCLs Latitudes). The price for the meal should have been 19 Euro each and we could select from a limited part of their menu. Everything tasted very good. We had one lunch at the Brass Anchor Pub. Strange that we had to pay for fish and ships when the beer was included in our cruise fare! On NCL the food in their pubs are included in the cruise fare. The food was okay but the fish and chips is better on NCL. Marketplace Buffet. We never ate a full meal there but we tried their pizza and their burgers and that was okay for being mass produced. We walked through the restaurant a few times and it was very loud there. It looked nicer than the buffet restaurant we have seen on NCL but it was too big and too loud. Can’t really say anything about the other restaurants. BARS The Topsail Lounge. The perfect place to have a drink, especially since almost everything was included in our fare and in the Topsail Lounge we didn’t had to show our card since everyone in the Yacht Club have the drinks included. There were always other people there but it was quite and calm. I do know one bad thing. They had Nicolas Fuillatte included in our fare but it wasn’t mentioned in the menu in the Topsail Lounge. The bar in the Yacht Club sundeck. We ordered one drink there the first day but the man I ordered from was so very rude to me so we didn’t ordered anything there again! The Champagne bar. That’s our kind of bar since we really love Champagne! They had Laurent-Perrier which was included in our fare and that’s a much better Champagne than Nicolas Fuillatte so we were there every day. They had a very good selection of Champagne, both bottles and by the glass. We did ordered a bottle of Moet & Chandon Ice Imperial Rose, which isn’t possible to buy in Sweden, and that tasted excellent. Yacht Club guests get a 30% discount when they order a bottle of Champagne. The Sky Lounge. Nice view over the pooldeck and the staff working there was very nice. We ordered drinks in some other bars too but didn’t spend enough time there for me to say anything about them. Except for in the bar in the Yacht Club sundeck the service was always good and we were not disappointed of the drinks we got. THE ENTERTAINMENT We didn’t watched any shows in the Broadway Theatre so I can’t say anything about that. It was necessary to book the shows there but they were free and it seemed to be easy to do it on screens around the ship or on the TV in the cabin. We went to the Carousel lounge and saw Cirque du Soleil and that was definitely worth the money, 15 Euro. There were lots of entertainment in the bars and lounges around the ship, much more than on NCL. There were entertainment in the Topsail Lounge every night and NCL don’t have that in the Haven. PORTS AND EXCURSIONS Our ports were Marseille, Genoa, Naples, Messina and Valetta. We had only one sea day so we decided that we should stay on the ship in Marseille and in Naples. Marseille felt like the least interesting port for us and the stop in Naples was in the afternoon. In Genoa we had booked an excursion to Portofino, a little nice town outside Genoa. We waited in the Topsail Lounge until it was time to leave the ship and then a butler escorted us off the ship and pointed to where our group for the excursion was. Not at all useful and something we could have done ourselves. It was very unorganized and we walked through the terminal and to the boat which should take us to Portofino. It was total chaos when everyone tried to board. We got seats outside in the back and when we finally could leave it was a very nice trip. We cruised along the coastline for almost one and a half hour. It was a guided tour so a woman talked about the things we passed but it was very difficult to hear anything. We had about one and a half hour to walk around and that was enough since Portofino is a very small place. The boarding was smoother when we should go back to the ship and we sat inside, that was okay too. In Messina we had an excursion to Taormina, a small town on a hillside, and to a beach in Giardini Naxos. This time we were escorted off the boat and to the bus before everyone else so we could pick our seats, a very nice perk. The bus ride to Taormina was nice and Taormina was a nice little town. We had three hours on the beach and that was a little too much. I expected the water to be warmer in the southern Mediterranean in the middle of July but it was rather cold, it felt like it could have been in Sweden! They had a café where we bought beer and sandwiches for lunch. In Valetta we had an excursion to Valetta and Mdina. Again we were escorted off the boat before everyone else so that we could pick our seats on the bus. It was a very good excursion. We had an excellent guide and walked around Valletta first. We entered a cathedral which was amazing. After that we took a bus to Mdina, also called the silent city. We will definitely go back to Malta. THE STAFF Most of the staff was very nice and helpful and seemed to like their job. As I said before one man working in the bar in the Yacht Club sundeck was very rude and some of the persons working in the photoshop were rude too. Worth to mention are Nata, our butler, Cesar, our waiter for most of our meals in the Yacht Club restaurant and Luigi, the head waiter. Cesar was always there for us but not too much as they sometimes are in NCLs Haven restaurant. DISEMBARKATION Excellent!!! We left our cabin around 8.30 and waited in the Top Sail Lounge until 11.10. I went to the concierge desk and told them that we were ready to leave and a few minutes later Nata, our butler, came to the lounge to escort us off the ship. He followed us all the way until we had picked up our bags and left the terminal. That’s a big difference from NCL where the escort doesn’t leave the ship. It was a very smooth disembarkation but one reason for that can be that we had been within the European Union the whole time so no immigration. POSTCRUISE We took a cab to the airport and that took a little less than half an hour. The lounge in Barcelona airport was too small for the number of passengers using it. The quality of the food was good but the selection of drinks wasn’t impressive, but still better than on Arlanda. Our first flight departed a little late but it landed almost on time. Afternoon tea and some Champagne on the flight. The Galleries Lounge at Heathrow was very busy, I guess that a Friday evening as a busy time. We sat on row one on our second flight and were served a nice dinner and some more Champagne. We landed at Arlanda on time and after a short wait we took our train back to our home time. We came home at 2.50 after a long day! MSC COMPARED TO NCL The biggest difference is the price. I expect MSCs prices, especially for the Yacht Club, to go up a lot when people realize what a great value for money it is. The alternative is that NCL must lower their prices a lot to get any customers! We liked the food more on MSC but the reason can be that it was very Italian. The service in NCLs Haven is really great but for us it’s a little too much there, on MSC the staff was there when we needed them but they didn’t came to our table every minute and that was a good thing. We have never had a beverage package on NCL but I don’t think that they have any package where Champagne is included so MSC are better when it comes to that too. NCL are better when it comes to information. Their Freestyle Daily is much more informative than MSCs Daily Planner and it’s much easier to see what is happening around the ship on NCL. On NCL they have pictures of the captain and other senior officers and their names are posted in the Freestyle Daily but on this cruise it took five days before we knew the name of the captain! Not very good! Some things we experienced on this cruise may differ because it was a Mediterranean cruise and not because it was another cruiseline. We didn’t really liked that people could embark in every port because that took away some of the cruise feeling, it became more a transport between the different ports. NCL have more than one port for embarkation on some Mediterranean cruises too so I guess that some of the cruise feeling is lost there too. SUMMARY We came home Friday night and on Tuesday we booked a new MSC cruise, doesn’t that explain enough what we thought about the cruise!? We really love NCL but the value for money is increadible on MSC and right now we don’t see any reason to cruise with NCL when we can choose MSC and their Yacht Club. The ship was very crowded so we should not cruise on it without Yacht Club access. We had a great cruise and the only bad thing we can say about it was lack of information. (For example that it took five days before they told us the name of the captain and that the included Champagne wasn’t listed in the Yacht Club menu.) The food was great, the ports were great, the service was great and most of the staff was great. We had a great week!!! Read Less
27 Helpful Votes
Sail Date: July 2017
First of all the good news, it s a beautiful ship! Cabins are very nice and quiet. Other positive point is the entertainment team, it s a big team and most of them are really nice, except for the italians...unfortunately, like all the ... Read More
First of all the good news, it s a beautiful ship! Cabins are very nice and quiet. Other positive point is the entertainment team, it s a big team and most of them are really nice, except for the italians...unfortunately, like all the italians on board, they lost their friendly attitude somewhere and they give you the feeling they are far better than the rest of the world. All the negative points : * nobody welcomed us on board, no explanation, we had to find out everything ourselves. * kids club staff very unfriendly * restaurant terribly unfriendly waiter, very slow service and tables are so close to one another that the waiter bumps you like 20 times .. * bar service, same story, slow, and on top of it all...we had an all in package and it happened to me 4 times on a one- week cruise that the drink i ordered was not available. I can assure you, a soft drink can not be the hardest drink to get on board, but one barman discussed with me about it, saying that this is a ship and it s not like on land. I cruised a lot, i never encountered this in any other cruise line. I had to go to another bar to get it....i might as well stayed at home , there i also need to do it myself. * guest service has lines from here to Tokyo. When it was my turn, she picked up the phone 6 times...don t know why ... but the wristwatch we wanted was not available, blablabla. Come back another day was the answer. I did the cruise without wristband cause queing to hear they don t know how to do it, is not really an activity to look forward to. * main pool too busy, and the result of that too dirty. Food, paper...drifting everywhere. * horizon pool and sundeck is to avoid when boat sails out of a harbor. All the soot from the engine flies upon you, clothes are black, skin is black, nothing nice about that.. * another place to avoid is the buffet, unless you want to eat the same pizza, the same ham and the same salad over and over again ... * soft ice..queu is enormous... * parties start at 23.30 or 24.00 at night...really late if you want to do excursions the next day. * ship uses 5 languages to make an announcment...very boring * shore excursions...they don t expect tips and you can tell by the way they act during the excursion, boring, boring, boring .. After sailing with this line, we now know the American lines are 100 % better than this one. If you only find out after 6days that there is a cruise director on board then you did something wrong as cruise director. But then again, he was italian and busy with himself, not with guests... Read Less
10 Helpful Votes
Sail Date: July 2017
We booked this cruise in February and were so excited and looking forward to our cruise. This is a brand new ship which had its maiden voyage in June. The ship is very bling and all extremely clean and well maintained. There is plenty of ... Read More
We booked this cruise in February and were so excited and looking forward to our cruise. This is a brand new ship which had its maiden voyage in June. The ship is very bling and all extremely clean and well maintained. There is plenty of entertainment and is an ideal cruise for children who can spend their time in the water-park and outdoor walking bridge. There is also 10 pin bowling, a five-a-side football arena and lots of other activities for younger children too. The promenade area has lovely shops and at night the dome ceiling has displays which were pretty amazing. Overall, this ship has everything, however the negatives are there are too many passengers and not enough staff, there were queues for everything. We were assigned a table in a Panoramic Restaurant but the portions were so small and not very appealing that we ended up eating in the Market Place Buffet. Breakfast was a bit of a nightmare, trying to find a table with no staff around to assist. The food was pretty average but there was plenty of choice from lovely fresh fruit, cooked breakfast (although avoid the bacon, it was awful), selection of pasties and pancakes and waffles. We found that if we went for dinner about 9.20 it was a bit quieter and easier to get a table, however, it was difficult to find someone to order a glass of wine and most times we just helped ourselves to some water. The food at dinner was pretty average too, there was always a nice salad available. The pasta was ok but I could make nicer myself! There was always a good selection of fresh pizza which were good. The cocktails were very good, we were all inclusive and there was a great selection of cocktails and other drinks available. The entertainment was ok. We booked to see Cirque de Soleil which was amazing and popped along to another couple of shows done by the cruise staff which was pretty good. A lot of the entertainment is geared towards the Italian and Spanish passengers/ In fact there were very few other British passengers on board. I only spoke to one other English lady and a Canadian lady the whole week. Most other passengers were Italian, Spanish, French, German. I didn't find this a friendly ship and a lot of the crew looked pretty miserable most of the time. I would only mention a lovely girl called Gracie from India who worked in the bar at the back of the ship and she was lovely and always came looking for us to get our drinks and was wiling to have a chat. A few of the entertainment team made the effort to have a chat to us which was appreciated. The stops were good, we had a great trip to Pompeii and would definitely recommend this one! We had a lovely day in Malta too and caught the local bus to St George's Bay so it was lovely to have a swim in the Sea. The No. 14 from the port takes you straight to the beach and takes about 40 minutes but was a nice drive through the town. Overall, I did enjoy the cruise but now that I had been on MSC I would not return and would not recommend this cruise. This was the first time we had gone one our own and maybe if a crowd of friends /family go and have your own company it would be more enjoyable. Read Less
MSC Meraviglia Ratings
Category Editor Member
Cabins 5.0 3.9
Dining 4.0 2.9
Entertainment 5.0 3.3
Public Rooms 5.0 3.6
Fitness Recreation 5.0 3.7
Family 5.0 3.7
Shore Excursion 4.0 3.1
Enrichment 2.0 2.9
Service 4.0 3.2
Value For Money 5.0 3.1

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