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5 Helpful Votes
Sail Date: March 2019
Last summer we were planning spring break 2019 and found a great deal on AA Rewards tickets to Barcelona. We'd been to Spain, but not Barcelona. During our research, we came upon MSC and their 7 night Med cruises. We've sailed ... Read More
Last summer we were planning spring break 2019 and found a great deal on AA Rewards tickets to Barcelona. We'd been to Spain, but not Barcelona. During our research, we came upon MSC and their 7 night Med cruises. We've sailed with RCCL, HAL, Celebrity and our beloved DCL many times, but had barely even heard of MSC. The price, timing and itinerary were right, but boy oh boy, the reviews were shaky at best. Still, after checking out the forums and youtube videos, and discovering we could status match to Black with MSC based on our DCL Platinum status, we decided to give them a try. We booked our Aurea Duplex Suite and set our countdown clocks for March, 2019. Our sailing party: Myself and my husband, 50-somethings, married 30 years with two kids. Our daughter is an adult and didn't travel with us this trip. Our son, who sailed with us, is 16. We've done over 25 cruises. This was our sixth European cruise (third Med) and, as noted above, first on MSC. We're American. Embarkation: Took a taxi from our hotel (RoomMate Carla) to the Port and arrived just before noon. First impression of the ship as we drove up "wow...looks more like an apartment building than a ship." Immediately saw the line for "Black Card" luggage drop. Had our bags tagged and our paperwork in hand, so we were processed quickly. Noticed many fellow passengers without tags, but staff was prepared and helpful. We were directed inside to the Aurea line (there separate lines...Yacht Club, Aurea and everyone else. All lines appeared to be moving...the Port was well staffed. We soon had our cards, were directed to the embarkation photo and then headed on board. From taxi drop to stepping on board took about 15 minutes. Painless. First hours onboard: Entering the Meraviglia is a bit like walking the gauntlet. In Barcelona, you enter into the Gallery where you are greeted by many smiling crew members selling drink packages, dining packages, spa packages, etc. If you've done your research, you'll be prepared and can politely decline or make someone's day by actually purchasing their wares! For convenience, we upgraded our Easy Drinks Package to Premium Plus. We're not heavy drinkers, but we like what we like and we didn't want to hassle all week with limiting ourselves to the $6 and under menu. And, yes, we should have upgraded before leaving home, but we were MSC rookies and have learned our lesson. Carefully consider you drinks package before leaving home! Anyway, after walking the gauntlet, we headed up to Deck 15 to the Market Place for lunch. It's a large area with several food and beverage stations. The stations repeat and we found that, in general, if you head to the back of the space, there are fewer crowds. The food was fine and plentiful and the drinks service (push a button at your table) was efficient and friendly. We explored the ship a bit using the MSC and Me app for a map (there are also paper ship maps located at Guest Services...we found both helpful) checking out the work out facility, basketball gym, walking track, etc. The ship is clean and bright and mostly well-laid out. It's obviously very large, but didn't feel too large and rarely felt crowded. We encountered many smiling faces from crew and guests and found the same throughout the week. We headed to our room around 1:30pm. Aurea Duplex Suite 12001: When we first looked at sailing MSC, we were shocked at the relatively low prices for staterooms, even those labeled suites and yacht club. We considered yacht club, but were intrigued by the Duplex Suite. Two stories! Two closets! Two bathrooms! And a HOT TUB ON OUR VERANDAH! For what price???? Less than an inside cabin on DCL? We decided that "we had to go for it" and pushed the book button. We also decided to surprise our son, so when he opened the door, it was the first time he had any idea what category stateroom he was spending the week in. Priceless! I had read every review and watched every video posted on the suite. The pictures and descriptions are all accurate. The room is truly special. All seasoned cruisers know that space on cruise ship is at a premium, and any parent of a teen knows that an extra bathroom on vacation is a miracle. This stateroom gave us both, as well as two walk in closets, two tvs, a dining table (which we used to plan our days and play games, as well as for breakfast most mornings,) and the fabulous verandah with private hot tub. We used it almost every evening for enjoy sailaway and sunset and it was a true luxury. The stateroom also had a minibar (which our premium plus drinks package allowed us to use, including the snacks) and a nespresso maker, which we used every morning. We found our excursion tickets, navigator, invitations to onboard events and black card gifts in the room everyday, including the first day. And shortly after entering the cabin, our room host knocked to introduce himself and see whether we needed anything. He was super friendly and nonintrusive and we appreciated him all week long. He delivered our luggage before 3 and we unpacked ready to truly begin vacation! Safety Drill: Because people embark everyday, the mandatory safety drill is different everyday. Ours was in the Deck 6 Theater and last about thirty minutes. This was our first introduction to just how many nationalities were sailing...the presentation was in English, Spanish, Italian, French, Portuguese, Japanese and Chinese. We were impressed by how many crew members spoke three or more languages and enjoyed listening to them throughout the week. Dining: Because we were Aurea, we had "My Choice" dining. Our dining room was the Panorama and the process was very easy. Simply decide what we want to do and show up at the dining room when we want to eat. We never waited for a table and had great waiters 5 of our 6 meals in Panorama. And the one miss wasn't anything terrible, just an okay server who maybe was having a bad night. The dinner menus change nightly and we never had a problem finding meals that appealed to us. The food was mostly very good with a few excellent items and a few less tasty items. Generally, we enjoyed the appetizers and entrees more than dessert. And with the premium plus package, although it's wine by the glass, not bottle, if my husband and I ordered the same wine, they automatically brought the whole bottle. Lounges: I'm a champagne drinker and enjoyed the champagne bar for a predinner drink most evenings. They offer a selection of cocktails and champagne and sparkling water...my favorite was the Veuve Clicquot Rich. They bring snacks like chips and nuts to the table (which our son enjoyed) and have a menu for charge available, too. The service was very friendly and professional. We used a few other bars for cocktails during the week with varying levels of service and atmosphere. There's a fabulous looking top deck 18+ lounge that we didn't use because we were sailing with our son, but definitely would have used if we were alone. Gym, game room and basketball court, etc.: So cool that they offer an indoor basketball court. Our son used it almost every evening for an hour. He met several other kids, enjoyed the view and got some exercise. My son and hubby also used the gym and found it adequate. We checked out games for free a few times from the activities desk, as well. We didn't bowl or do the ropes course. Next time! Entertainment: We enjoyed a few show onboard...the Opera, the Broadway medley and the flamenco dance performance. We booked our seats using our app. The theater was full, but not overcrowded and the performances were good. We enjoyed all three. The cruise director, who introduces the shows, is fabulous...great energy and personality. We also played bingo a few times (and yes, the numbers are announced in at least 7 languages!) It's only coverall, so one prize of at least !000 euro each game. We also went to one Cirque du Soleil show. That's not really our cup of tea, but we enjoyed the show and were glad that we gave it a try. Specialty Restaurants: Only tried one, Butcher's Cut, using our free Black Card dinner. All three of us matched Black, so there was no charge. The service was very good, as was the meal. The dessert here was excellent...a "cut" above the dining room, for sure! The atmosphere was okay, but I actually preferred the Panorama dining room in that regard. Spa: Although Aurea provided us with a week long pass to the thermal area, we never made it! We did, however, enjoy our complimentary 50 minute massages and I got a blow out three times during the trip. Again, friendly staff. Nice atmosphere. No complaints. Itinerary and Shore Excursions: This is really what the trip was all about....traveling comfortably through one of our favorite parts of the world. As noted, we embarked in Barcelona and sailed to Marseille, Genoa, Rome, Palermo and Malta, with one day at sea. We did a mix of MSC prebooked excursions and independent excursions. Our day in Rome on our own was probably my favorite, but we also really enjoyed our walking street food tour in Palermo (by Streaty) and our day in Marseille when we went to Ax en Provence with a ship’s excursion we spent two nights in Barcelona pre and post cruise. I highly recommend Sagrada Família and also very much enjoyed a day trip to Andorra. Final impressions: We were on a much needed break sailing the Mediterranean on a relatively new ship staffed with friendly people and in a fantastic stateroom. The weather was picture postcard perfect...upper 60’s and sunshine and the sea was calm. The champagne flowed and the onshore experiences were varied and plentiful. We enjoyed sail away from our private hot tub and were entertained by earnest performers in the evenings. The food was varied and tasty and the price was right. We’re not giving up n DCL, but we’re booked on another MSC itinerary. So glad we tried them and already looking forward to going back! Happy Sailing! Read Less
9 Helpful Votes
Sail Date: March 2019
This is a long review. It has a lot of info that I wish I knew before we went. We are a family of 4 from Ohio. This is our 5th cruise, first time on MSC. My wife and I (43 & 45) and our two girls (11 & 9) have sailed on ... Read More
This is a long review. It has a lot of info that I wish I knew before we went. We are a family of 4 from Ohio. This is our 5th cruise, first time on MSC. My wife and I (43 & 45) and our two girls (11 & 9) have sailed on Princess, Celebrity and NCL. This was probably the best cruise we have ever been on. We sailed on the MSC Meraviglia from Barcelona, Spain on 3/21/2019. We opted to stay one night in Spain before and after the voyage. We had the Fantastica package. We also traveled with our parents. Both pairs stayed in an inside cabin with the Bella package, one on deck 8, the other 5. Their experiences were similar to ours. Embarkation: We arrived to the cruise port at around 11:00 AM. We dropped our bags off at the entrance to the port. They had a stapler there in case you didn’t already attach your luggage tags as we did. Check in was easy. They gave us a numbered card and we had a seat until we were called, which took about 10 minutes. A couple of minutes in line and we were at the desk. We got our cruise cards and packet and were told that our room should be ready around 1:30. This left us plenty of time to eat lunch at the buffet and explore the ship. As we embarked, they took our picture for their computer ID system and gave our kids wrist bands which are required to be worn at all times. Room: Our room was 13163, Deck 13 Aft Port. We were right by the aft stairs in a Balcony cabin. We loved the location. It was a decent size room. The couch converted in to a bunk bed for the girls. We had a queen-sized bed. The bunk bed was not converted daily, but for us was a permanent bed and never a couch. All beds were comfortable. The room, although comfortable for the four of us, is still pretty small. Don’t plan on living out of your suitcase. It is much better to unpack and store the bags under the bed. Otherwise there will be no room to move. We use these convenient organizer bags where each person has their own color. That way we only have to half-unpack. We just stacked the bags in the closet and pulled out what we needed. There is a TV and a phone. There is not much to watch, and only 2-4 English speaking channels. Our room was pretty quiet, even for being only 2 decks down from the buffet and right next to the stairs. None of use were ever awoken by noise; even my wife who is a light sleeper. The bathroom was big enough for one person to fit comfortably, 2 to squeeze in. The shower is plenty big and gets super-hot. Be careful! Our room was attended to at least twice a day by the cabin steward who we only saw if we sought him out. He was very friendly and thorough. My wife was extremely sick one day (we suspect norovirus). I let the cabin steward know that our bathroom needed some additional attention. He seemed more concerned for my wife’s health than the extra work. He definitely earned an extra tip beyond our daily fee. The balcony was lovely with a couple of chairs and a small table. The railing was plenty high so were not at all concerned about our or our children’s safety. The door locked up tight to keep the noise out. My in-law’s room (8102) had a smell of some sort coming out of their bathroom drain. The crew came out and bleached it. That didn’t really help. My in-laws just lived with it. Dining: The buffets were awesome. Crowded, but awesome. Their pizza was excellent (as it should be from an Italian line). Everything was fresh and there was absolutely no shortage of food, except for bananas. There are 3 stations, one port, one starboard, and one aft. We usually didn’t have a problem sitting on the port side, which was the busiest side. But the aft portion we the most available and least crowded. On the port side, forward of the general buffet, is a kids’ buffet with hotdogs, hamburgers, fries, pizza, pasta, and various other daily items. My kids never used it and always ate from the regular buffet. There are water/ice dispensers there and also juice, tea & coffee. Bottled water, soft drinks & alcohol are available for purchase. As a general rule, the water/ice dispensers are too small to fill up your own water bottle and it is usually so busy that you will be holding up the line if you do it. I only filled ours when it was slow there or I would go all the way aft where it was much quieter. I used a cup to fill our bottles daily. We never had dinner at the buffet, only breakfast, lunch & snacks. There are hand washing stations at the entrance to the buffet. We had breakfast every day at the buffet. Some days as early as 7am, others as late as 10am. Every morning there was fresh and canned fruit, meats and cheeses, fried and scrambled eggs, omelet stations, bacon, sausage, cereal and milk, yogurts, bread, jams, and a ton of other stuff. Milk, coffee, tea, juices and water were available. If you want a banana, get there early. They go fast. The main lunch buffet had various cruise standard foods. Everything from pizza to pasta to fresh cut meats and deserts. They usually had an Asian, Indian or other ethnic food area. Their hamburgers were excellent. Water, coffee and tea were available. There is no free ice cream in the buffet or anywhere else on the ship except for the main dining room. The buffet staff was not particularly friendly, but not rude either. They had a job to do and they were going to do it. It didn’t affect our experience in any way. The buffet is mostly a free-for-all, but there is some flow. It was not nearly as bad as I had read on other sites. We never went hungry. Main Dining Room All 8 of us sat together. There are hand sanitizers on the way in to the dining room. Our waiter and his assistant were excellent. They also earned extra tips from all of us. Because we booked in North America, we had free bottled water in the dining room. There were 4 bottles on our table every night, and more if we needed it. He didn’t bother asking, he would just bring it. We shared a few bottles of wine over the course of the week. They were very reasonably priced and had a nice selection. Dinners were very good to excellent. We would usually order one or two appetizers and one entrée. There were always various selections of delicious desserts to choose from including ice cream every night. Only once did I have a second entrée because the first one was just not enough. The waiter knew it and suggested it right off the bat. He was very attentive and kind, especially seeing how busy he was every night. One night I stayed in the room with my daughter who was sick (again, probably norovirus). I went to the buffet for myself but there was nothing there she could eat. The dining room sent up some plain chicken for her. She didn’t eat it, but it was a nice gesture none the less. The food was very good and sometimes excellent. It always amazes me the quality they can produce when serving so many people. My youngest is not an adventurous eater, but always found something she wound up liking. If she only ate a few bites, the waiter was eager to bring her something more to her liking. We dressed for dinner every night like almost everyone else. I wore slacks and a button down; my wife would wear a nice dress or skirt. Two nights were “formal” nights. We did see one or two tuxedos, but most people did not change from whatever they wore the night before. I opted for a jacket and tie, which, in hindsight, was unnecessary. I could have stuck with the slacks and shirt or just added a tie and I would have been dressed completely appropriately. I would suggest no jeans, shorts or other casual clothes for any main dining room dinner. Activities & Entertainment We purchased a “fun pass” before embarkation. This gave us a $180eu credit for $120eu cost in their entertainment area. It wasn’t worth the money. We didn’t use it all. Things you must pay for: Flight simulator, F1 simulator, video games, bowling. The girls did the flight simulator and loved it. I did it once and it made me nauseous. I can’t take that movement anymore – spinning, rolling, flipping. It was all too much for me. I tried the F1 simulator. It was OK, but difficult to control. We bowled on our day at sea. That was fun. The high ropes course and water slides are free, but you have to sign a waver and get a wrist band before you can do them. The kids didn’t even do the water slides just because it was pretty chilly. We all did the ropes which was fun. You can go as much as you want. They close at 4:00pm though, so usually we were back to late to do them. The outdoor pools were nice, but again it was too cold to swim for us. A few people were swimming. We preferred to hang out in the hot tub or in the indoor pool. The indoor pool was crowded but warm. We only saw one show. It was a magic/shadow puppet show. I figured the magic would be cool, but the shadow puppets would be cheesy. It was the exact opposite. The shadow puppets were amazing and the magic was boring. We also sat and listened to music on deck 5 aft or 6 forward. It was very enjoyable. Frankly, we were too tire to go to any other shows. My parents went to a few others and really enjoyed them. Our package came with cirque du soleil, but we never made it. My kids had no desire to go to the kid’s club. They thought it looked too juvenile for them. They were probably right, but I can’t say for sure. They did make use of the soccer/basketball court. It is multi-use and there could be many people playing different games all at once. It was fine just to kick around a ball, though. My girls were never bored there (their words, not mine). Customer service We had only one problem which required customer service. They had charged our account twice for the same day’s daily fee for our children. It was an extra $10eu. It took two visits to correct. I also had the remove the $1eu they automatically charge you for Unicef. I don’t mind giving to charity, but I don’t like being forced in to it and I prefer to donate to a charity of my choosing. I also went to Customer service to exchange money. It is the best place for this. You get a MUCH better rate than at an exchange at a port or even at a bank. I highly suggest it. They don’t have much in small bills, though. They automatically charge $10eu per adult per day and $5eu per child per day for tip to be shared amongst the crew. You can opt out of this and tip personally in cash if you choose. We chose to let them charge our account and supplement where we saw fit. My mother was a bit upset when there was a man cleaning the ladies’ bathroom with guest using it. Elevators are always an issue. People will barge in front of you to get on. I had to stop people from forcing themselves in to a completely full elevator. We usually used the stairs during busy times. Ports Barcelona, Marsaille, Genoa, Rome, Palermo, Malta. Most ports we walked around at our own pace. Obviously, we spent a lot of time in Barcelona. Definitely don’t miss La Segrada Familia. It is truly a wonder. And if you want genuine FCB gear, go to the team shop. It’s not cheap, but it is authentic. We scheduled a private tour in Rome. They picked us up at 8:00am and brought to Gianicolo Hill, Colosseum, Trevi Fountain, Piazza Navona, Spanish Steps, and Vatican. It was $300eu plus $30eu tip for the day for all eight of us in a private van. I talked to several others who paid that much for just 2 people. They saw more, but they were rushed from place to place. We were able to go at our own pace. I wish our driver Mario spoke better English. Fortunately, my father speaks Italian. It was totally worth the money. If you are interested, contact Albertina at tourromeitaly@gmail.com. In our opinion, Barcelona was the best. Marsaille for me was the worst, Palermo for my wife was the worst. Get out of the city of Palermo if you can. Go to Santa Rosalia or Monreale. In France, Notre Dame De La Guarde is beautiful. Malta was absolutely gorgeous, friendly and clean. Just beware of the taxis. They are expensive. If you have a chance, be on deck as you pull in the port of Valetta. It is a sight to see. There is not much in Genoa to see. We took a quick bus tour and then walked around the port by the aquarium. Be aware of pickpockets EVERYWHERE. We were not targeted, or at least we weren’t pickpocketed. But there are signs everywhere. Just stay aware. Don’t flash your wallet. Keep your purse close. Disembarkation Simple and easy. They took our bags the night before. We ate breakfast and headed to the meeting area. We sat for 20 minutes and then they took us off the ship. Our bags were waiting for us along with a line of taxis. Suggestions Wide mouth refillable water bottles are much easier to fill. Bring lots of hand sanitizer & sanitizing wipes. If you don’t generally have pockets like my wife and kids, I suggest some lanyards with card holders. They are convenient and secure. Wear comfortable shoes, especially in Rome. These ports are very old. Most of the time you are walking on uneven cobblestone or concrete. Shoes make the difference. Get a private tour from a reputable company instead of booking through the cruise line. There are plenty of suggestions and reviews on trip advisor. They understand that you need to be back at a specific time and will probably get you back with and hour to spare. Bring some plastic bags to make some sandwiches for a snack on shore, but don’t miss out on the local foods – tapas and jamon in Spain, Arancine in Sicily, and gelato everywhere… Read Less
3 Helpful Votes
Sail Date: March 2019
I have been cruising with other companies before so this is not my first cruise experience. But this is my first and last cruise experience with MSC. Pros and cons: Pros: (1) Beautiful interior - swarovski crystal stairs make it ... Read More
I have been cruising with other companies before so this is not my first cruise experience. But this is my first and last cruise experience with MSC. Pros and cons: Pros: (1) Beautiful interior - swarovski crystal stairs make it perfect for photos. The giant LED gallery on the 6th floor ceiling also stunning. (2) Cabin - my interior cabin has pretty good space and got tidy up very well daily which I appreciated. Bed is also very comfortable to sleep. (3) Spa - this one is exceed my expectation. I thought it is a small facility but end up, they have so many different rooms (ice, light steam, heavy steam, thermal, jet, sauna, salt, ....) I was so happy that I purchased the pass to use during my entire stay. Totally worth it! Cons: (1) Online account - after I booked the cruise from the travel agent, then I created an online account with MSCusa site (I am in USA). I wasn't able to login the site so I fill out the online form request to call back. No call or contact ever received. After several weeks, then I called the customer service and the rep said they don't know why and kept trying to transfer my call to different departments and eventually call disconnected. Still not resolved. Anyway, I'm done with this cruise company so no need to follow up. (2) Quality of food in buffet AND complimentary restaurants - It may seem there are plenty of complimentary restaurants to choose from, but they serve the same food (same menu actually). The quality of food served in dinner time by far is the worst I have ever had in my cruising experience. Meat are hard and dried; Fish/seafood not taste fresh ... the only dish I can recall that I was happy with is the risotto. After the 3rd night, I didn't have other choice but opt to the specialty restaurant which finally have decent quality of food and service. The quality of food is the main negative impact to my choice of cruising with them again. (3) Staff - You have to yield your way to them or they come straight at you, sounds odd, isn't it? I don't mind to yield my way if I am just causally walking around, but when I have food and drinks on my hand and people are behind and beside me, how can I yield? Also, I can sense how tired they are because I barely see the staff with energy nor smile. I hope the company treats them well and not overworked them because they should be the frontline passing the good/bad impression to the customer. (4) You better order drinks at dinner time because they don't have a cup of free normal water able to serve you. But you can get one for yourself in the buffet area. Arh, ok?! I didn't have much comment on entertainment and activities because of only one day at sea (thank God!) and I spent most of my evenings in the spa. But based on the comments from other cruisers I met, I didn't miss a lot. Last comment, would I choose this company again, I don't think so. Read Less
7 Helpful Votes
Sail Date: March 2019
At embarkation the ship looked really impressive but as soon as we got on board & before we had a minute to take in the spectacle we are descended upon and literally grabbed by over eager sales persons berating us for our stupidity for ... Read More
At embarkation the ship looked really impressive but as soon as we got on board & before we had a minute to take in the spectacle we are descended upon and literally grabbed by over eager sales persons berating us for our stupidity for not having purchased a drinks package. Having eventually managed to extricate ourselves from this unpleasant situation we headed for our cabin and were more than a little put of by the strong smell of sewage in the corridor. That smell dissipated after a the first day. The cabin was a pleasant size pretty well equipped, the balcony was a reasonable size. The thing about this ship is it's size and that really is not a good thing because there are far too many people on board for it to be able to cope. Expect to spend a significant portion of your cruise waiting for one of the too few lifts. The worst part of the cruise was the buffet, a truly awful, dreadful experience. There are just far too many people so its difficult to find a space to eat, the noise is over-powering and when you finally fight through the crowds and buffet foot is appalling, really, really bad. More about he drinks package, eventually we gave in and bough a drinks package only to find that it is a real con, the only beer included was a really nasty version of Heineken, only a couple of spirits and the cheapest of the wines. It doesn't take long after arrival on this magnificent piece of engineering until you realise that it exists solely to cram as many human beings as possible on board and then find as many ways as possible to separate them from their cash. Read Less
5 Helpful Votes
Sail Date: March 2019
Was the largest cruise boat we have booked on, but nevertheless ran like clockwork with few long waits compared to Princess when it comes to getting on and off. Purchased cruises were excellent and as advertised. MSC for Me, the app ... Read More
Was the largest cruise boat we have booked on, but nevertheless ran like clockwork with few long waits compared to Princess when it comes to getting on and off. Purchased cruises were excellent and as advertised. MSC for Me, the app wasn’t much good, as you cannot message your fellow traveller, many things priced as extra such as F1 and flight simulator, teppanakki restaurant difficult?impossible to get the price, several days when the daily activity list and menus was zero/blank; paper based backup worked though. Bookings system worked though. Cirque at Sea was good, especially the food but our seating (dinner) was terrible and room very hot. For approx 1/3 of the audience the view is from side or behind some of the explanatory visual. We attended opera, dance and rock presentations. The rock was not well received , sung and phrased by non English speakers. We should have thought it through. Some very talented singers too!! The opera and flamenco dance was fabulous. Dining in Panorama and Waves didn’t give us a view, but the view from the Market Buffet and Sky Bar is terrific. In March we were lucky and had no rain, but you need to have several layers when you go ashore as there is plenty of shade even if forecast is 16-18. Take note: Feb/Mar usually wet. Hand hygiene is not overly policed onboard, most of us caught varying degrees of ‘colds’. There are plenty of hand sanitizers and hand wash stations - please use them. Overall, food quality is patchy. Breads and pastries excellent, salads and ‘healthy options’ quite good, cold meat and cheese great, hot offerings and deserts OK to good. The more special it is supposed to be the more disappointing it can be. This is in the general and buffet dining rooms, not necessarily the specialty restaurants. Other than Cirque, we went to the Sushi - food fabulous, but staff not knowledgeable, just salesmen. We knew what we wanted and they weren’t pleased. The lonely little expert guy (chef) in the corner doesn’t get a look in. Don’t ask for sake ‘warm’ - it causes a frenzy and I received a thimble of molten microwaved sake!! You might leave hungry from this restaurant as they never leave you alone for even 5 minutes. Drinks available in different areas varies in range. For instance I could only order Chardonnay (there are lots of beer and beer related options) at the British Pub. Package drinks purchase not economical if you will be ashore most of the days-see exclusions and fine print. Service is 50-50. Waiters tended to be a tad difficult, room and customer service terrific. Some waiters were fine but.. not all. Problem being the service daily charge added automat to your bill ( you can have it removed) doesn’t give some of them any incentive. I emphasise there were some terrific waiters!!! Room was very comfortable (balcony) and with Fantastico package we were able to order early morning cuppa from room service. Room had small fridge, small wardrobe, no robes, great big bed, 2-3 seater couch, lovely big shower/loo. You can request no mini-bar otherwise it is stocked. 1lt water €2.90. So many new people leave and board every day!! With about 4000+ passengers most of the time there are patches of noisy or rude people. Lift and queue etiquette very interesting. Kids are well catered for onboard and attend shows and dinner at all hours. During our week they were no problem! Noisy teens another matter Read Less
5 Helpful Votes
Sail Date: February 2019
Overall, this was an enjoyable cruise and I would sail on MSC again. My husband and I sailed with our 13 mo daughter and both sets of grandparents (in their 70s). We have all cruised several times on a variety of cruise lines. This was ... Read More
Overall, this was an enjoyable cruise and I would sail on MSC again. My husband and I sailed with our 13 mo daughter and both sets of grandparents (in their 70s). We have all cruised several times on a variety of cruise lines. This was our first time on MSC. EMBARKATION: We spent a week traveling around Italy prior to making our way to Genoa, where we embarked. We found the locals in Genoa to be the least friendly (and some even hostile) to tourists, compared to the rest of Italy. We were glad we were only spending one night there. The port itself was quite confusing. We took the metro to the stop close to the port. Once we arrived, there were very few signs. We followed what signs there were, which sent us upstairs, only to have to go back downstairs to drop our luggage off. Luggage drop off was not labeled. We ended up at a tent that looked like the right place, only to be told (after waiting a few minutes) that we were in the Yacht Club drop off. Steerage passengers needed to just leave their luggage in the road. It was a little odd. But we eventually got it to the right place and got ourselves on the ship. Our luggage arrived without issue, despite our misgivings. Once embarked, there was definitely a push for up-selling drinks and dining packages, but the staff members left us alone when we declined. We were able to immediately drop off our hand luggage in our rooms and head up to the buffet for lunch. All in all, it took us about an hour to get from the port entrance to lunch at the buffet. So despite the lack of signage and the confusion about luggage drop-off, it was a relatively quick and easy process. SHIP: The ship was stunning and always clean. There are multiple dome shows daily and it's worth catching at least one. The area that felt the most crowded was the Bamboo Pool area and the buffet (partially because they would block off parts of the buffet seating at various times). DINING: BUFFET: There was always seating at the very back of the buffet--even during peak times. The lines there seemed to be the shortest, as well. The stations repeat themselves a handful of times throughout the buffet, so there's no need to stand in a long line at the beginning of the buffet. Staff members from the pay-for-restaurants would walk around asking if we wanted to make reservations for dinner that night. Again, they left us alone when we declined. We found breakfast at the buffet to be one of the best meals of the day. There was a good variety of food, although it did not vary from day to day. There was an omelette station, a ham carving station, eggs, bacon/sausage, yogurt, fruit, cereals, muesli, Asian rice and noodles or dumplings, pancakes, waffles, sticky buns, etc. Lunch at the buffet was also pretty good. The pizza, pasta, and fresh mozzarella were always delicious. A few members of our group had pizza that had been sitting out for awhile and it wasn't as good as the fresh slices. There was also a salad station, bread, carving station, and a variety of dishes of the day, some of which were good, some not. The mass-produced desserts were similar to other cruise lines--usually not delicious, but ok. There were a few that were really enjoyable. MDR: We ate dinner in the MDR each night. Our waiters were very friendly, but hadn't been trained as well as on other cruise lines. They weren't trained to pay attention to details or anticipate needs. Some nights there would be butter for the bread, but no butter knife. Other nights there were small dishes for olive oil and vinegar, but no olive oil and vinegar. Some nights there would be a place setting for the baby, other nights there wasn't (there was always a high chair). The staff were always responsive when asked to do something, but failed to anticipate needs. Not a deal breaker, but something the training could improve upon. The food quality was inconsistent. Some nights the food was really good (ie the mushroom risotto), others it was quite bland or even not good (ie the prawns). CABIN: We had an inside cabin that was relatively spacious. Obviously smaller than ocean view or balcony rooms, but larger than the one other inside cabin we've had on another cruise line. The bathroom was small, but well designed. Our cabin steward was very attentive and always called our baby by her name when he saw her. THEATER SHOWS: There was a really great variety of shows ranging from rock to opera to flamenco. The dancers and singers were more talented than I've seen on other cruise lines. The singers did sing in English with an accent, but overall put on excellent performances. The one miss was when they had the opera tenor sing Frank Sinatra's "My Way" during a tribute show. Opera just isn't the right style for Sinatra. On the sea day, there was an opera, which was really well done in less than an hour. They had some subtitles, but they were intermittent. Unclear why they didn't provide full subtitles, which would have made it even better. GYM: The gym was small and crowded no matter when we went (early morning, mid-day, or evening). There's a waiver that has to be signed to use the gym, but they didn't ask us to sign it until our last day. ROPES COURSE/WATER SLIDES: There's also a waiver that has to be signed to participate in the ropes course and water slides. There are no signs to advertise this, so you could end up waiting in line for some time, only to find out that you had to go two decks down (to the Sportsplex) to sign the waiver and get your wristband before being allowed to participate. Once the wristband was obtained, both the ropes course and water slides were fun. The waits were never very long. POOLS: The outdoor pool didn't get much use given highs in the mid 50s to low 60s for most of the cruise. The indoor Bamboo Pool was almost always packed when we saw it. At one point on the sea day, there was a 15 person line for one of the hot tubs in the Bamboo room. This is likely less of an issue in the summer/warmer climate as passengers are more willing to use both the indoor and outdoor pools. GUEST SERVICES: I'd read several very negative reviews about Guest Services, but had no issues with their services. I went to Guest Services twice. Once was to have the UNICEF donation removed. The line was short and they were quick to comply. The second time was the last night of the cruise at 22:00. We found the embarkation pictures in our room, but left them there based on what other reviewers have said. The last night, we read the fine print that we were to return them to our cabin steward 48 hrs before the end of the cruise or we'd be charged. As we were packing up the last night, we saw this and I thought we'd have to eat the $E30 since we hadn't returned them, but thought I'd give Guest Services a try. I got in a line of about 10 people, but there was a guest services team member going through the line asking people what their issues where. He redirected me to the Photo Shop. I figured I was really out of luck at that point given the late hour, but they were still open and quick to take back my photos and refund the money. PORTS: As others have said, the published port hours are different than what actually happens--by up to an hour on both sides. For example, we were to arrive in Barcelona at 7:00 a.m. and leave at 6:00 p.m., but we arrived at 8:00 a.m. and left at 5:30 p.m. This is important to keep in mind if buying timed tickets for something in port. Civitavecchia: There's a free port shuttle from the port to the city. There are many taxistas waiting where the shuttle drops passengers off ready to take passengers to Rome and show them the sites. They were quite persistent despite declining their offers, then offended when they finally realized we weren't interested. We walked the mile or so to the train station and took the train into Rome for the day. Round trip it was Read Less
5 Helpful Votes
Sail Date: February 2019
Summary: Good vs. Bad These are just things to be aware of - some of them aren‘t easily changeable, some are management issues. Good Food quality in the buffet restaurant. Really quite new and showing it. Cirque du Soleil ... Read More
Summary: Good vs. Bad These are just things to be aware of - some of them aren‘t easily changeable, some are management issues. Good Food quality in the buffet restaurant. Really quite new and showing it. Cirque du Soleil on board. Bad Ship design and construction: There are many issues with the way the ship was designed and built that I found to be quite negative as compared to other ships I‘ve been on. Customer-facing personnel: Unfortunately, the few black sheep amongst the crew really pull the average down, though the people we dealt with generally seemed subdued. Ship interior is quite drab. My Take: There are other ships and other companies out there... The Ship The Meraviglia is huge - at the time of our cruise, I believe it was the second biggest cruise ship in the world, taking on up to 5.714 passengers at fully booked (which likely rarely happens, as this means 4 to a cabin for many cabins on the ship). We had a good size comparison to an older MSC ship in La Valletta (the „Sinfonia“) and the difference is just stupendous. With its Christening in June, 2017, it had just over a year and a half of service under its belt when we were on it. The condition of the ship is in line with its age. Our cruise was in the 3rd week of February in the Mediterranean, so likely the ship was not near booked solid. We didn’t get stats like „passengers on board“, unfortunately, and interestingly, people got on and off at nearly every port we stopped at. There are several aspects to this ship that make me subjectively think they have to do with the French manufacturer. I‘m not a great fan of French technology products and this ship makes this feeling all the more assertive. The creaking in the cabin (remember, it‘s a pretty new ship) and the odd, intermittent shuddering or continuous vibration despite absolutely reasonable wave levels gives me the impression that the engineering that went into the ship isn‘t on par with other builders. In fact, it brought back a memory from high school Physics class, where we watched a video of the Tacoma Narrows bridge getting driven into its resonance frequency by a storm and then basically „exploding“. Not a nice thought and certainly not a noise to make you sleep well without ear plugs. While then central Promenade with a projection ceiling is a nice touch, reminding me of some casinos or even the downtown area in Las Vegas. The possibilities of such a projection screen are not utilized fully, in my opinion. Think of the Venetian, where a complete day/night cycle is gone through every half hour or so, it would have been simple and a real added value to make more of this feature here on board. The rest of the ship is rather drab. The staircases (which we used frequently - who needs a stairmaster?) have identical pictures all the way from the bottom to the top and the carpeting is held in the same rust color. I‘m not a fan of overly colorful interiors, but this is boring even for me. You have the occasional piece of art (mostly around the reception area) and one or two other highlights, but really, the ship is poorly decorated. The same goes for many of the bars. A real downer is the „Studio Bar“ - seldom have I seen a place so lacking in luster. On the other side of the promenade, the "pub" tries to add some flair and comes fairly close to looking like a British pub, though it looks like one that was just built and never used before. This is a shame - a touch of relicing would really have gone a long way here. Another negative aspect to the ship‘s construction is the way the movement of groups is restricted. As an example: all the ships we were on before (Celebrity, Norwegian and Costa) have had multiple entrances into resp. out of the main theater. This ship only has a single way out. If you‘re not sitting at the top, don‘t bother getting up until the masses have pushed their way through the catheract of an exit. It really isn‘t a pleasant experience. Lets hope there is never a mass panic in this theater or there will likely be people trampled to death. The same goes for the Carousel Lounge, where they have Cirque du Soleil performances 6 nights a week. The only entrance to the theater is through the casino. This is annyoing for two reasons: for one, the casino is a smoking zone, and while the air is obviously vigurously exchanged you still smell it quite clearly. It is also annoying if you‘re with kids, because you will be told quite rudely that you can‘t be standing near any of the gambling machines even if you‘re behind the cordon that at least optically separates the entrance to the theater from the casino floor. The impression that employees of MSC are less happy about their jobs comes across too often. From people that deal with customers being rude or just unfriendly to being told that „this is the first time working for MSC and hopefully the last“, one gets the impression that MSC is not a company with the best people management, nor one that educates customer-facing employees on the proper way to deal with those that, at the end of the day, pay their wages. The Cabin The cabin (we were in 10212) is modern and - at first glance - spacious for this category. However, that spaciousness comes at a cost: there is very little room to put stuff, especially when the couch is converted to bunk beds. Essentially, you have a double sliding door closet with hangers and a few shelves. The only drawer is in the desk, and a good quarter of it is taken up by the hair dryer. Other ships we‘ve been on provided a whole series of drawers next to the desk and cubbyholes around the TV. The bunk beds that are made out of the two-seater couch are fullsize single beds, the best I‘ve seen in a standard cabin. These come at a price, however - the unneeded upholstery from the couch goes under the bed, which leaves less space for your luggage. In fact, we weren‘t even able to fit two medium-size, upright suitcases under the bed without one of them sticking out about 10cm. Luckily, our kids had cabin-size suitcases with them, otherwise we would have been stumped at a place to put them. The bathroom is the most modern I‘ve seen (then again, the ship is quite new) and quite spacious. The shower is great, with a glass door and large enough to not feel cramped. Two drawbacks: the air is - as is the case in every cruise ship I‘ve been on - sucked out of the cabin here (which makes sense), but apparently the opening is so small that the sucking noise is very loud. It is so loud that inside you can‘t hear that people are conversing in the cabin, much less what they are saying. The other drawback is that there is no built-in nightlight, something we‘ve had in older ships. I can‘t think of any reason not to put a nightlight into a modern bathroom, but it fits with my general opinion of the ship‘s planning and construction. Because we‘ve had ships before without a nightlight in the bathroom (mind you: older ones), I had brought one with me. Unfortunately, the same „reasoning“ used throughout the ship’s design has been applied to the receptacle in the bathroom as to many other aspects of the ship: when you turn the lights off in the bathroom, the power is turned off here, too. How annoying is that? So: no nightlight. Nor can you charge your shaver overnight. Oddly enough, the TV works even without a keycard in the central power switch... There are two European (Schuko) outlets, a USB charging outlet and two US-style outlets at the desk - and the shaver outlet (110/220V) in the bathroom that turns off with the light switch. That‘s it. The cabin door provided absolutely zero sound proofing towards the hallway, which is unfortunate when you have neighbors that find it adequate to have a conversation right in front of your door at nearly midnight. Actually, you get a lot of audio from everywhere around you - subjectively a lot more than on other (older!) ships. Put that on the „bad design“ list. What also surprised me in a negative way is the poor air circulation. When you have a small cabin with four people sleeping in it, continuously getting fresh air into the cabin is absolutely imperative. In spite of the very loud suction noise in the bathroom, either the air fed into the cabin wasn‘t fresh or there simply wasn‘t enough of it, as the air quality in the morning was attrocious. This is an issue I‘ve had on no other cruise ship, not even ones as old as the Norwegian Jade! Poor ship design, once again. Food - Marketplace Buffet As our kids are not old enough to enjoy a sit-down dinner, we mostly ate at the buffet restaurant. While the food quality is really very good (better,subjectively, than on the Costa ships we were on), it is very limited in variability, all stations basically seem to have 90% identical food every day - for both, lunch and dinner - with variance only in things like the rotissary meat or salads. It is perhaps an unfair comparison to make, but if you consider the unbelievable choice in food we found on the Celebrity Constellation, this ship’s buffet restaurant comes across like a food court at a shopping mall. Unfortunately, it is way too busy for making for a pleasant meal: as with many other cruise ship buffet restaurants, the „Marketplace Buffet“ on the Meraviglia is often packed to the hilt. Sometimes, we weren’t even able to find seating anywhere. Especially beverage stations can be annoying, not only because there are obviously too few of them, but also because especially coffee seems to run out frequently. When the coffee isn‘t out, the coffee cups are. One morning, the cups were out at every station I squeezed my way to! Picking up used plates and silverware - or wiping down a table - is also something that can be improved on. It sometimes seems that there are more people walking idly around to provide (paid) bar service than people to do basic restaurant service. Unfortunately, this was also the case when the buffet wasn‘t as busy, which is disappointing. Food - L‘Olivio d‘Oro Restaurant We only visited the assigned restaurant once, without our kids. As we later found it, it was a specialty evening and the food was quite good, albeit not extraordinary. The table we were at was oddly US football-shaped and the two of us found sitting in this configuration to be a strange experience. Unfortunately, the noise level in the restaurant is so high, that aside from the friendly personnel serving your dinner at our table, we didn‘t see much of an advantage over the buffet restaurant, especially since there apparently isn‘t a kids menu (this we heard from other people). The Shows We visited both Cirque du Soleil shows: Viaggio and Sonor in the „Cocktail & Show“ variant. Without knowing the menu, we were glad not to have booked the dinner & show version, as you simply sit at tables around the circular stage and listen to guitar music while eating. Unfortunately, here too we found employees dealing with customers that would better be placed in the kitchen or in the engine room. You are led to your table by a waiter. The table number is on the paper tickets you get the night before in your cabin, and you pass by a table that holds various drinks, both alcoholic and non-alcoholic, which are the cocktails for the evening. An older gentleman in group before us was yelled at by the waiter „one drink per person, one drink per person!“ when he picked up the drink for his wife with his other hand (she was right next to him, not carrying a glass). Not a good impression. Both shows were a flurry of impressions and really quite good, though both were completely different. For small children, Viaggio is your better choice - at least our kids liked it better than Sonor (and I did, too), but both are impressive. Beside Cirque du Soleil, we also took in a very good live music and dance show and a magician. Pools + Other Entertainment There are various pools on the 15th and 16th decks, as well as several hot tubs. One pool and one hot tub are in an enclosed area (with a roof that can slide to the side). Due to the air temperature, we really only used the indoor pool, though this only made sense at offpeak times. With just one pool indoors, you can imagine how crowded it got at other times. The ship also has what they call the „Himalayan Bridge“ (a rope walking parcours) and a cool-looking waterslide that takes you over the side of the ship for part of the „ride“. The rope walking parcours is pretty cool - I did it with both kids, though you really have to hang on to your camera up there when the wind blows (and anything else that isn't attached to you)! Unfortunately, it was only available while docked. Read Less
2 Helpful Votes
Sail Date: February 2019
Location and time frame is great! The service is friendly most of the time. However, compared to the food I had on the US base cruise ships, MSC is not on the same level. The specialty restaurants are OK, I spent the last three nights ... Read More
Location and time frame is great! The service is friendly most of the time. However, compared to the food I had on the US base cruise ships, MSC is not on the same level. The specialty restaurants are OK, I spent the last three nights eating at the dinner buffet instead of the main dining room because the food sucks. Not steak, extra cost 29.99 for Lobster Tail... I got food poisoned by eating the smoked salmon. Throwing up the whole night long, went to the Medical room on the 4th floor, the nurse was very helpful but the Doc, what Doc, he is taking his 4 hours lunch break. After all, I feel better by taking medicine that I bought from their Mini Mart and Medical room but I completely missed my Barcelona City Tour ... By the way, if you are using the Voucher for Drinks, make sure you could get most of the drinks on the menu, lots of server doesn't know that and think the Vouchers works like Package. The bathroom is good but you could hear everything that happens next door, I felt bad for the carbine next to mine, the night I got food poison, I spent the whole in the bathroom Read Less
7 Helpful Votes
Sail Date: February 2019
We chose this cruise for the itinerary but were sadly disappointed with the overall service experience. Service was non-existent from the staff. The do not greet you or welcome you at all. The F&B experience was terrible. We ... Read More
We chose this cruise for the itinerary but were sadly disappointed with the overall service experience. Service was non-existent from the staff. The do not greet you or welcome you at all. The F&B experience was terrible. We purchased the Tryptic dining package, but you don't get the full menu from the restaurants. They give you the choice of a few items only. We also had the drink package, but you can't use your drink package in the specialty dining rooms, which makes no sense at all. The ship itself was nice, but the true detractor was the service. Getting a good morning, afternoon etc was almost impossible. Maybe this was the European influence, but if MSC is wanting to expand their presence in the US, this type of service won't fly. Our cabin attendant twice left our balcony door open, not just unlocked, but fully opened. Apparently they have no concern for security either. Overall I rated them poor and would say the only bright point was the excursions were great. Sorry MSC, but you just don't measure up. It's back to Norwegian for us. Read Less
5 Helpful Votes
Sail Date: February 2019
After reading many reviews after booking nearly 12 months prior, it was with concern that I arrived dockside to begin my cruise. Wow was I wrong, one word sums up the greeting and embarkation, 1st Class quality.But, and it is a big but, I ... Read More
After reading many reviews after booking nearly 12 months prior, it was with concern that I arrived dockside to begin my cruise. Wow was I wrong, one word sums up the greeting and embarkation, 1st Class quality.But, and it is a big but, I have to confess I booked the Yacht Club experience. But and another big but, our experience was not limited to this area, in fact we spent most of our time aboard the ship in the general areas and used the Yacht Club to dine only. I will try to be brief,,, save, save and put off until you have enough to pay for the Yacht Club. Similar to the Haven on NCL the privileges it affords you are numerous beyond a room and dinning, which both where fantastic.For example waiting to embark after day excursions, long lengthy queues where avoided as you simply moved to the front.I am surprised by some reviews, the shows each night are great,even a afternoon operatic performance, The main promenade had dancing each evening and the local Europeans loved it, similar to RCL street party but for adults, the bars poured great cocktails,everyone meticulously measured and garnished so they tasted great,not just free pouring and be happy with this.All this was in the general ship, not the Yacht Club. The Buffet restaurant was super clean and fresh looking, three separate areas serving the same, but with a better breakfast choice than the a-la-carte Yacht club.I found the whole experience on par with Celebrity, but better as it had a European Flair Read Less
3 Helpful Votes
Sail Date: February 2019
I just finished my cruise trip embarked on Barcelona. I bought the Bella package with a balcony. That's my first time to travel in a cruise and I was quite satisfied with the amenities, services and entertainment on board. The ... Read More
I just finished my cruise trip embarked on Barcelona. I bought the Bella package with a balcony. That's my first time to travel in a cruise and I was quite satisfied with the amenities, services and entertainment on board. The cruise was beautiful and clean, and so the cabin. Thanks for the effort of the crew who made our beds every day and clean the balcony twice during the stau. Staff were generally polite, helpful and humorous. And the MC & PERFORMERS of the entertainment were energetic! I watched shows in the Broadway theater almost every day and they were all as excellent as the paid show by Cirque du Soleil. The aqua park and the rope facilities were fun. I spent my cruise day there without a moment of boredom. We were lucky that not much people were there as the weather was still quite chilly. Some setbacks were below: Similar to other comments, the cruise held 5000+ people, thus very often the public area esp. The indoor bamboo pools and jacuzzi were full of people. We managed to have "private" experience just because we went there at 930am. The buffet area ie market place was full of people from all ages at all time. But if u were early, u still manage to get seat at the window, which was definitely a better seating compared to the one assigned for you at the complimentary restaurant. (Unless you upgrade your package) The food at complimentary restaurants were so so. Not much variety n nothing luxurious. So i joined the dining package at 96 euro for 3 restaurants,namely Eataly, japanese restaurant kaito n Butcher cut. Eataly and Butcher cut were delicious yet the sushi from the package was overpriced and not worth it. (As an asian, i could tell the food was not fresh enough to be sashimi and no smoke salmon should be used for sushi roll lol) Quite a lot of things were charged items, e.g the drinks (even water!! at restaurants except marketplace , the virtual games, bowling, sauna, spa (tried the Bail massage, slightly more expensive than other spa experience outside but is their skills were up to standard.) Non alcoholic drink package costed 19euro per day per person which was really too ex to join == No external wine or beer were allowed so got to save the pocket money for that! Bingo was 10 euro per card which was again expensive compared to the casino games. Read Less
Sail Date: January 2019
My wife and I went on a weeks cruise in january 2019 and we were a bit nervous because of the bad critics we have read. We both agreed that compared to Celebrity Cruise, MSC Meraviglia had much better food and much better varity of wine ... Read More
My wife and I went on a weeks cruise in january 2019 and we were a bit nervous because of the bad critics we have read. We both agreed that compared to Celebrity Cruise, MSC Meraviglia had much better food and much better varity of wine (including a lot of good european wines). The coffee was true italian style espresso - top quality. And the best is that it was served in almost every bar and restaurant. The ship was new and clean and the cabins in fine size. The skylounge bar is very cool and they make the best drinks and we also enjoyed the live music. The only thing we would have wished for was a little better space in the public areas and we missed a separat discotek. Seen from our point of view MSC is a serious and trustworthy company. All-in-all: We would like to try another of MSCs ship next time mainly because of the food and wine and friendly staff. Read Less
6 Helpful Votes
Sail Date: January 2019
Just got back from cruise in Rome beautiful ship cabins good size restaurant waiters cabin staff excellent I don’t know how they put up with so many rude customers. Food in Buffett lukewarm was told to ask for freshly made if I wanted it ... Read More
Just got back from cruise in Rome beautiful ship cabins good size restaurant waiters cabin staff excellent I don’t know how they put up with so many rude customers. Food in Buffett lukewarm was told to ask for freshly made if I wanted it hot . Ridiculous this is how health issues start also no regard for health standard where was the hand sanitizer that all other cruise ships insist you use when attending Buffett. I saw many customers not using tongs supplied filing water bottles when clearly states not to no one stopped so I wouldn’t drink free water purchased bottled . This cruise company would be my last pick of all other cruise lines I have used. Shuttles not supplied like many other companies do profit put first used taxi instead same price. Security staff some rude butted in on conversation need more scanners for this amount of customers. Read Less
6 Helpful Votes
Sail Date: January 2019
A little about us: my husband & I are 45-50 yrs old. We have cruised a total of 34 cruises on RCCL, Celebrity, Princess, Norwegian (2) & Carnival (2). This was our 4th European cruise but our 1st MSC cruise. The ship is ... Read More
A little about us: my husband & I are 45-50 yrs old. We have cruised a total of 34 cruises on RCCL, Celebrity, Princess, Norwegian (2) & Carnival (2). This was our 4th European cruise but our 1st MSC cruise. The ship is very pretty. The dome area in the center of the ship is a real feature. I hope MSC utilizes it in many other ways.The Stairs are beautiful. The dining rooms could have more flare. But the area outside the dining room is very nice. Food- this is where things go downhill. Food is mediocre, verging on terrible. The food in the dining room is mostly terrible & the food at the cirque show which we paid for, was not good either. The buffet was very European & we found it difficult to find anything tasty. Even the pizza was a 5 out of 10. Another Con is that MSC charges for things that are included on other cruises. For example, there’s no ‘free’ water in the dining room, no tap water. You must pay 3.50 euro for bottle water. There’s no lobsters at captains night dinner Entertainment was also lacking. That wasn’t a big deal for us because we had been out touring Europe all day, most days. But on sea days, there wasn’t anything fun to do that didn’t cost. Also, Cirque de soleil Sonor show was so very lame, almost odd. There was a singer in the lounge area who did perform a song in a different Cirque show that was really good. She had an amazing voice. Re: staff, mostly they were very nice. But, they didn’t seem to have any power or limited power to resolve issues. For example on a windy night, something on the balcony partition broke. It banged from 8pm until the next night. We called & went to guest relations several times with no resolution for almost 24hrs. I have to admit that embarkation & disembarking was really quick & easy. MSC needs to do better with everything else. Back to my usual cruise lines. Read Less
37 Helpful Votes
Sail Date: January 2019
I have taken more than 50 cruises on nine different cruise lines, but this was my first cruise with MSC, and the new Meraviglia was a very pleasant surprise. It is an absolutely gorgeous ship with a very polite and helpful crew. I had ... Read More
I have taken more than 50 cruises on nine different cruise lines, but this was my first cruise with MSC, and the new Meraviglia was a very pleasant surprise. It is an absolutely gorgeous ship with a very polite and helpful crew. I had seen all the western Mediterranean ports on our itinerary before, but they are some of my favorites. I will give you ideas on what to expect on your cruise and how to enjoy each port on your own, at minimal expense. Because this review is so long, I will divide it into sections so you can skip to the parts that interest you. THE SHIP: The MSC Meraviglia is enormous, one of the largest cruise ships in the world at 171k tons, with more than 4,500 passengers and 1,500 crew. The interiors are stunning, mostly white and shades of gray in the public areas and muted colors in the cabins, with none of the cheesy decor that one often sees on low priced cruise ships. There is a good online video from MSC that will give you a look at the Meraviglia's elegant (contemporary Italian design) interiors. The deck plans are standard for the industry, with a few exceptions. Long hallways are zig-zagged into shorter segments, and the two elevator silos (forward and midship) are in alcoves, which can be confusing as one exits them. The open deck was too cold and windy to be enjoyed midwinter, so I cannot comment on how well the pools, sundecks, and jogging track might function in a tropical environment. The spa and gym are separated, and the gym is relatively small for such a large ship. As a result, the usual complimentary stretch and exercise programs had to be given among the chairs in the public lounges since there is no aerobics area in the gym. There is a large indoor basketball/soccer court separate from the gym, a court that was rarely used on this cruise but is probably busy during school vacations. I did not use the spa so I cannot comment on its services or prices. As on other ships, most dining, entertainment, bars, and lounges are clustered on decks 6 and 7. The central promenade between these two decks is open and its ceiling is covered with an enormous LCD screen that provides glamour in the daytime and entertaining sound and light shows each evening. The best place to view these LCD shows is from the balcony on deck 7 at either end of the promenade. MSC uses similar large LCD screens instead of the usual stage scenery in its main theater and circus lounge, and also next to its open-deck pool. This is ingenious and entertaining, and is one of the highlights on this ship. Kids of all ages will love the effect. The atrium spans decks 5 though 7 and sparkles with millions of glass crystals embedded in its spiral staircases. Similar sparkle is present in the walls shelving wine bottles outside some of the dining rooms. Reception and cruise services are clustered on deck 5. I found the personnel there were very helpful and efficient. Waiting lines for these services are common on a ship this size, but the lines moved quickly on the Meraviglia. As an aside, we experienced two nights with hurricane force winds (72 knots actual, 83 knots perceived, Beaufort scale 12) and the ship handled them with ease. There was minimal list in spite of the ship's enormous wind profile, and I felt minimal rocking and no pitching in my upper deck cabin, which was far above the ship's center of gravity. There was the usual thud of the hull against waves that one hears in severe weather, but no noise from structural flexing. I felt very safe and would trust this ship to be comfortable even on a transatlantic itinerary. FELLOW PASSENGERS: On this western Mediterranean itinerary the passengers were an enjoyable mix of nationalities -- something I enjoy when I travel in Europe. Based on overheard languages, I estimate that about 20% were native English speakers, 20% Chinese or Japanese, 5% Russian or South Asian, and 55% an equal mix of European languages (Italian, Spanish, German, Portuguese, and French). Announcements are multilingual but reasonably infrequent. Ironically, the Japanese and Chinese announcements were the easiest to understand because they were done by native speakers. The European languages were sometimes less clear because they were often rushed and given by non-native speakers. In this age of smartphone apps and smart TVs (each cabin has a smart TV), MSC would be wise to give all (except its safety and emergency) announcements via smartphone or TV. The ship already has a TV channel in each language where announcements and updates could be posted. Overhead announcements could be limited to one sentence in each language, giving the topic and referring passengers to their smart devices for further info. Also, most announcements are standard in content and could be pre-recorded at reasonable speed by native speakers. In any case, the variety of nationalities and languages is one of the pleasures of traveling abroad. If you want a Disney version of the world, then stay home. CHILDREN: I am not fond of children running loose on cruise ships, which is one of the reasons I chose a midwinter departure. Another bonus is that we were the only cruise ship docked in each port, and each port was relatively free of tourist crowds during the off-season. Our cruise had about one or two hundred children at most, preschool age or Australians on school summer holidays. The children were easily accommodated by the extensive play areas and children's programs on this ship. The school holiday calendar and a ship's quota on younger passengers is something to consider whenever booking cruise. CREW: All crew members I met were very polite and did their jobs very well. Even though this is an Italian cruise line, the crew were of diverse nationalities and usually used English as their common language. A special effort is made to provide some crew members for each language group, although passengers and crew were not always matched in this regard in the dining rooms or cabins. The ship is new, and it is maintained spotlessly clean by an excellent housekeeping staff. The officers are not as visible as on some other cruise lines, although opportunities are made to introduce high ranking officers to passengers. This is a non-issue for me as long as the junior officers maintain the safety standards of the ship so that fires and evacuations can be handled well in an emergency. CABINS: MSC is unusual in that it has relatively uniform cabins over four cabin grades called "experiences" -- Bella, Fantastica, Wellness, and Aurea-- based on what amenities are included at each price level. In addition, there are are the Yacht Club cabins, which I believe are not that much nicer than standard cabins but are isolated in a locked area of the ship with special dining, decks, and lounges (corresponding with the old first class). You can read further about this system on the MSC website. I was fortunate in that I applied to MSC and was ultimately given reciprocity (MSC gold status) to correspond with my elite status on some other cruise lines. In addition, I booked this cruise relatively late before departure when the price was so low that I thought it must be an error, but fortunately was real. It was by far the most "bang for the buck" that I have had on any cruise. I also got the 12 free drink vouchers with my Fantastica level cabin, a bonus that will be discontinued in late March 2019. My upper deck mid-ship Fantastica grade balcony cabin was absolutely beautiful. It was a little larger than the standard for the industry. Most of the extra space was devoted to a long (2m) sofa that could be converted to a queen size bed for two more adults. The cabin came with all the usual amenities, but no robes and no body lotion, so bring your own if needed. The bathroom was compact but had a shower large enough for almost anyone. The balcony was large enough for two standard chairs and one ottoman/table. The glass wall of the cabin and glass railing of the balcony offered beautiful views. Given the choice, I think that a starboard cabin provides nicer views in most ports on this itinerary. I did not realize how enjoyable a balcony view can be, even in winter, in this part of the world. For those with an inside cabin, there are two TV channels showing the view to the port and the starboard sides of the ship, which is an improvement over the usual single forward-facing bridge-cam channel. My cabin was especially well-maintained by my cabin steward. After a severe wind storm that coated my balcony with sea salt, the huge glass windows were immaculate the very next day. I did not go on a cabin crawl on this ship, so I cannot comment on the inside cabins or the suites. My cabin was a wonderful respite in the evenings, when the public areas and the entertainment venues tended to get too loud for my taste, as is too common on cruise ships. I do not understand why louder entertainment is considered better. To me, louder entertainment just sounds more amateur. DINING: The food on the Meraviglia is usually good to excellent, with only a few disappointments. For me the buffet breakfasts were by far the best meal of the day, equal to or better than that of any other cruise ship. The light and flaky croissants are some of the best I have ever had. The meats, fruits, cereals, and eggs at breakfast are all very good. The waffles (tough and soggy) and the orange drink (real orange juice is available at a surcharge) were breakfast disappointments on this cruise. I cannot comment on the coffee and tea, since I tried neither. There is only one sea day on this itinerary, so I tried the buffet lunch once and the dining room lunch once (I skipped Rome because of heavy rain and the usual transportation hassle of going from Civitavecchia port to Rome and back). The dining room lunch menu is limited but good, and the buffet lunch on the Rome day featured the best beef (rare filet mignon) of the cruise. The afternoon buffet snacks are also good, although the pizzas are surprisingly soggy rather than crisp. No free ice cream is available in the buffet (it is a favorite of mine on other ships), but very good ice cream at dinner in the main dining rooms is free. The food and service in the main dining rooms (based on my limited experience) is not up to the level of that on other cruise ships. The menu tends to be limited compared with other cruise lines (one appetizer, one soup, one salad). Upscale choices (lamb, beefsteak, lobster, salmon, etc.) are absent, although some of them can be purchased with a surcharge of about 15-20 euros. The fish is invariably the best main course on the menu, in small portions but perfectly prepared. The beef at dinner was often a disappointment on this cruise. The "chef's special" prime rib, for example, was a thin slice of lean, over-cooked beef that was as tough as leather. My waiter offered to bring me another item from the menu, but I was already running late for a show I had reserved. Similarly disappointing, the veal shank was a large cross-section of bone with a scant rim of meat along one edge. The dining room service is also not on par with other cruise lines for several reasons, and not the waiters' fault. There are fixed dining times -- early or late. Only the most expensive cabins have the freedom of flexible dining times. Diners are supposed to arrive within 15 minutes of their designated time, but they tended to wander in gradually. With flexible dining, a table fills quickly and the service begins promptly. With a fixed dining time, I usually spent the first 20 minutes eating bread until there were enough diners at his station for the waiter to start service. There are no sommeliers in the dining rooms, but if you enjoy wine and know your labels, you will do fine. There are multiple choices of wine by the glass in each major category (red, white, rose, sparkling). Unfortunately, the waiters are delayed in starting service in part because they show newly embarked diners to their assigned tables. Also, table assignments did not make sense on my cruise. Waiters' native language often did not match that of their diners. Worst of all, my waiter and his assistant were at a work station up one level and around the corner from my table even though my table was just a few feet away from another waiter's work station. My waiter had no way to anticipate my needs or see any of my requests. Finally, all waiters are burdened with bulky touch screen tablets the size of a library book. Most restaurant waiters make written notes at table and then enter them into a computer at their work stations. Entering each order in the computer as it is given slows down the entire process. If MSC spent just a little more on ingredients (especially the beef), trained and assigned waiters in a logical way, and allowed dinner service to start promptly and progress efficiently, dining on the Meraviglia could be second to none. The one thing that disappointed me the most in the main dining room was the absence of free drinking water. If one wants to drink water at dinner, one must pay for it -- a new bottle of water with each dinner. If only half of the 4,500 passengers have water with dinner, that generates more than 800,000 bottles of plastic waste every year, not to mention the fossil fuel wasted in shipping bottled water to various ports. Since water is free in the buffet area, making bottled water a requirement in the dining rooms is hypocrisy for a cruise line that claims to be environmentally sensitive. Bottled water should be available for purchase in all venues for those who need it, but it should not be the only source of water in any venue. DRESS: The Meraviglia passengers were well-dressed (no ball caps, rare slashed jeans) but were still casual during the day. There were two formal nights when about a third of men wore a suit and tie, a third wore a sport jacket, and a third wore a good shirt with no jacket. Women dressed correspondingly. SANITATION: Hand washing is much more effective than alcohol gels at killing bacteria and viruses. The good news is that MSC wisely installed multiple hand wash stations at the entry to the buffet and in restrooms near the main dining rooms. The bad news is that almost no one used them. There is no one to remind passengers to wash hands, and unfortunately the automatic sinks in the restrooms rarely functioned properly -- the spigots and sensors are hidden by a shelf, and it takes multiple attempts to get any water. Those sinks would never pass a health inspection. Not once did I see a man successfully use the sink in the restroom. To protect my own health I not only washed my hands before each meal, I washed my hands again after touching any buffet tongs, which hundreds of passengers had already touched. Then again, I am aware of infection risks because my former profession involved infection control in hospitals. ENTERTAINMENT: The Meraviglia has very talented singers and dancers on the main stage, and talented musicians in the lounges and atrium. Because of the multiple languages represented, almost all entertainment is musical -- no lectures or enrichment activities. Most of the music is popular and familiar to Americans, but there is one abbreviated opera performance (La Boheme) by two well-trained opera singers. The opera used ballet dancers onstage to interpret the music, which added interest for those not used to opera performances. As I mentioned, the scenery relies on huge LCD screen backdrops, which worked very well and added interest (and sometimes humor) to each performance. In addition, Cirque du Soleil presents two different shows (Viaggio and Sonor) on various nights during the cruise. These can be reserved online prior to the cruise, but schedules usually change, so check soon after embarkation to verify your reservations or to add new ones. The Cirque desk is adjacent to the reception desk. Of the two, Viaggio is probably better for kids since it involves a little more clowning around. Both programs are surcharged via a drink or a dinner package. Ironically, the less expensive drink package offers the better seating. The problem with all of the entertainment on the Meraviglia is the decibel level. Singers are over-amplified to the point of distortion -- one can feel the sub-woofer bass in one's gut. I tried the stage shows each evening (wearing ear plugs) but gave up after a few days and instead just relaxed in my cabin in the evening. This problem is not unique to MSC -- it occurs on most cruise ships. Only the luxury cruise lines seem to keep the amplification at a reasonable decibel level. Parents taking their kids to the Cirque performances should definitely consider ear protection for the younger ones. EMBARKATION AND DISEMBARKATION: This cruise was unique in my experience because passengers embarked and disembarked at every port. This made embarkation much easier -- just 1,000 new passengers daily instead of 4,500 on a single day. I am not certain, but I believe that demand and pricing varies by embarkation port, so check this if you want the best price for your cruise. This system also makes disembarkation easier at the end of the cruise -- far less baggage to offload and claim each disembarkation day. It does add a bit of a disturbance each afternoon as the newly arrived passengers are summoned to their mandatory safety drill, but this is a minor inconvenience. If you are just spending the day ashore and then returning to the ship, check the daily program since the arrival and departure times for several of the ports were changed from the original cruise schedule. SUMMARY: The Meraviglia is a beautiful ship, the crew is wonderful, and the western Mediterranean ports are enjoyable. At the right price, you will enjoy this cruise very much. WESTERN MEDITERRANEAN PORTS ON YOUR OWN AT MINIMAL EXPENSE: GENOA: I love Genoa because it seems so completely Italian, especially in the historic center, which is a UNESCO world heritage site. Our ship docked in the main harbor in the middle of the city's waterfront -- an easy walk to almost any attraction and just a few minutes from the main (Principe) train station. Genoa is built on a hillside, so there is some climbing, but the waterfront alone has enough attractions to fill a half day for those with mobility issues. Pick up a map in the cruise terminal and exit right (east) along the waterfront until you reach the Galata Museum del Mar (Museum of the Sea). This is a large, modern, very enjoyable museum that is worth at least an hour or two when you are returning to the ship. See their website for hours and current prices. From the museum, cross the street and head uphill through the narrow lanes (gritty but safe) to the main street (Via Balbi). From there continue east to the Palazzo Real. There are five major palaces remaining from the days of Genoa's peak power and wealth. The Palazzo Real is the most interesting, but combination tickets are available, and it is fun to see more than one. From the Palazzo Real walk farther east to Via Garibaldi, where there are beautiful historic buildings and three more palazzi -- together called the Palazzi dei Rolli on the Strade Nuove, designated a UNESCO world heritage site. Combo tickets for the palaces are available at the nearby bookshop. The fifth palace, and the one with the most art is the National Gallery of Palazzo Spinola, on Piazza Pelliceria nearby. From there walk downhill to the cathedral and nearby fountain on Piazza de Ferrari, where you will find the Genova sign/sculpture for a photo op. The view down the historic Via XX Settembre is grand. It is an easy walk back west to the waterfront for either (or both) the maritime museum or the modern aquarium. Even if you do not enter the aquarium, there is a cute floating park at the end of its pier, with good views of the ship and the city. From the aquarium and maritime museum it is an easy walk back to the ship. ROME: I usually skip Rome when it is just a single day visit from Civitavecchia. The shuttle/walk/train/metro each way takes more than an hour (about the same as a rental car). If you decide to go into the city, I recommend getting a BIRG ticket, which covers the regional train and all transport in Rome. Rick Steves guides have excellent info on what to see and do in Rome, with self-guided walking tours. His Mediterranean Ports of Call guide includes detailed info on how to get from the port to the city. Highly recommended guides. PALERMO: Palermo has a gritty beauty and vitality that I always enjoy. Some of its main streets have been blocked off and are now pedestrian friendly. The ship docks at the maritime station near the ferry terminals. As you exit the port, pick up a city map at the TI in the small wood cabin near the gate. From there it is about 15 minutes to the Teatro Massimo, another 10 minutes to the Quattro Canti intersection, and another 15 minutes along Via V. Emanuele to Piazza Independenza where you will find the bus #389 to the fabulous Cattedrale Monreale. The best place to get on the bus is at its rest stop on the far (inland) side of the plaza across from the row of small gas stations. You are more likely to get a seat from there because when the bus starts up, it swings past the wall of the Palatine Chapel and quickly fills with tourists. Check the schedule on the internet -- I believe there is a convenient departure at 10 am and about every 30 minutes thereafter. The trip into the hills takes about 30 minutes and costs 1.80 euros each way, ticket purchased from the driver. The cathedral is near the end of the bus line and there is a gorgeous view of the entire Palermo city and harbor from the walk between the bus stop and the cathedral. Inside the cathedral are the most extensive and beautiful byzantine mosaics in the western Mediterranean. It is absolutely breathtaking. For a restroom there is a friendly cafe across the plaza, and there is a small park ideal for picnics if you pass the front of the cathedral on your left, and walk under two arches past the mini-post office. The return bus leaves from exactly the same spot where it dropped you off. Back in Palermo, the new tourist entrance to the Palatine Chapel is on Piazza del Parlamento, on the opposite side of the palace from Piazza Independenza and the former tourist entrance. If you are there Fri-Mon when parliament is not in session, you can see the royal palace at the same time that you see the chapel. The chapel is a mini-version of the Cattedrale Monreale, and just as breathtaking. The chapel can be a mob scene in high season, so go early or during the lunchtime lull. From there it is a leisurely walk back to the ship. A detour through the Palermo Cattedrale and the Ballaro street market is worthwhile. On your way back, near the Quattro Canti, is the too-sexy-for-prudes Pretoria Fountain. Near the fountain are some old Norman churches, useful because all the Norman sites have free wi-fi access. VALLETTA: Almost the entire walled town of Valletta on the island of Malta is a UNESCO World Heritage site. The ship docks on the waterfront below the city walls. The easiest way to enter the city is by the new elevators which are an easy 10 minute walk to the right (northeast) as you exit the port (the TI has free maps of the city as you disembark). The elevator costs just 1 euro to go up and is free to go down. Best of all, the elevator leaves you in the upper Barrakka gardens, which have a fine view over the harbor. From the garden make your way to the Triton fountain, which is at the new gate to the city and is the terminus of bus lines that cover the island (in case you want to take a bus to one of the beach towns or to the historic town of Mdina. Bus fares are cheap and many towns are within 30 minutes by bus. From the Triton fountain walk down the main street (Republikka) to visit the spectacular St. John's (co-) Cathedral, the impressive Grand Master's Palace, and (least interesting) the archeology museum. In high season the cathedral can be a mob scene, so best to go when it first opens before the tour groups arrive. In the afternoon you can take a bus to picturesque Mdina (again, heavily touristed) or to a beach town. The only annoying thing about Valletta is that the return to the ship zig-zags through a gift shop with no apparent exits. BARCELONA: Barcelona is so heavily touristed (and so filled with scams and pickpockets) that I tend to avoid the crowds and spend my time on the periphery. The Gaudi sites, Ramblas, Picasso museum, and Gotic old town area are all worthwhile, but not fun in crowds. From the cruise ship I like to walk over the bridge (30 minutes) to the Drassanes metro station near the Columbus monument at the base of the Ramblas. Most ships offer a pricey shuttle, and later in the day the city offers the T3 shuttle bus for about 4 euros round trip. I buy a T10 packet of metro tickets (about 1 euro each, can be shared) and am on my way. I take the metro to Paral-lel for the funicular up Monjuic or to Placa Espana when the funicular is closed (it is under repair as I write this in early 2019). Bus #150 goes up the mountain from Placa Espana, with spectacular views over the cruise ships from the fort at the top (terminus of the bus). Along the way I always stop at the Catalan National Museum. The view over the city from its entrance is worth the trip, but the museum is also one of my favorite museums in all the world -- I usually spend 2 hours there every time I visit Barcelona (seniors are free -- a bonus for the elderly). The museum has Catalan art from the Romanesque through the 20th century, an amazing collection in a beautifully modernized building. I also check the Caixa Forum near Placa Espana to see what special exhibits they have. In the afternoon I usually visit some of the other tourist sites or simply amble through the old town. There are nice bike tours, walking tours, and many other things to do. The Rick Steves guide to Barcelona has great suggestions. Be aware that the current price to enter Gaudi's Sagrada Familia is now 33 euros! TOULON (and La Seyne-Sur-Mer): If you are on a large ship, you will probably dock across the bay from Toulon at La Seyne-Sur-Mer. From that dock you exit the port and turn right (west) to get to the ferry (#8M) dock about 10 minutes away. It helps if you view the port area from the upper deck of the ship first, so that you can see where the ferry stops -- it is at Espace Marine in a somewhat bleak industrial area. Any local can show you the way. The ferry costs 2 euros each way, but is included in the day pass available at the Toulon tourist information office. If you are on a smaller ship, you may dock southeast of Toulon's center, just a 10 minutes walk away from the tourist information office. Whichever dock, I suggest that you first go to the Toulon tourist information office at Place Louis Blanc. They have all the information and maps that you will need to enjoy your day. They also sell the 4 euro transit pass, which is good for all buses and ferries in the area. Just outside the office is an enjoyable street market that extends for several hundred meters up the hill. There is a pleasant walking tour of Toulon on the tourist map, or you can hop on a bus #3 or #23 to go to the attractive beaches and parks of the Mourillon district southeast of town. Alternately, you can enjoy the beach and park at Sablettes, south of La Seyne-Sur-Mer. From Toulon ferry # 18M (or less enjoyable bus #18) goes there. Bus #18 passes a few blocks west of the La Seyne-Sur-Mer cruise dock on its way north to Toulon or south to Sablettes. For those who want to see Marseille rather than Toulon, bus #23 and bus #3 go from near the waterfront area up the hill to the train station (Gare Toulon) for the ride to Marseille's St. Charles train station. Check the internet for prices and schedules. Read Less
8 Helpful Votes
Sail Date: January 2019
For anyone considering MSC I thought I'd share my thoughts on my recent cruise. DH & I travelled from Dublin to Barcelona on 17th January to celebrate DH's 60th birthday. This was only our 2nd ever cruise, the first one ... Read More
For anyone considering MSC I thought I'd share my thoughts on my recent cruise. DH & I travelled from Dublin to Barcelona on 17th January to celebrate DH's 60th birthday. This was only our 2nd ever cruise, the first one being 3 years ago for our 20th anniversary on Royal Caribbean's Rhapsody of the Seas on an Eastern Med and Greek Island 10-day tour, which we thoroughly enjoyed. We booked through a local travel agent who are cruise specialists and were fantastic. Private taxi transfer from the airport to the ship (and back again) was part of the package which was great - though it is only about 15 mins away by car. We arrived about 11.30 and the waiting hall at the port was already quite busy when we arrived. About 12pm they started to board and we were on about 15 mins later. We were totally amazed by our first impression of the ship - she is stunning! We went straight to our cabin (deck 12 balcony cabin) and dropped in our cabin bags and headed straight for lunch in the market place buffet. Now our only previous experience on RCI was that the buffet was just 'ok', so we didn't have high expectations. However, this was in a different league altogether. Being an Italian company, they really know their pizza, pasta, salads :tongue: They also make fresh mozzarella which is delicious. They have a Rotisserie with different roast meats, different cold meats and cheeses, fresh fruit, yogurt, breads and pastries among many, many more dishes!! They have water, tea/coffee on tap and on each table is a call button to get waiter bar service. The drinks package came included in our balcony room deal, along with free WiFi. I would have happily ate every meal there - so much variety and everything I tried was delicious. We had a wander around the ship, taking photos and enjoying the sun with a wee cocktail (well, you have too, don't you ;) We had our mandatory drill at 5pm which takes a bit of time as they have to go through it in about 5 languages! There are 3 main dining rooms for dinner. You are pre-assigned to one and you can choose if you want early or late sitting. We chose late (7.30pm) so that we wouldn't be rushed out (I'd read reviews that the early sitting gets pushed through) but hadn't realised that our restaurant 'Waves' actually had an even later sitting (9.30pm) not that I'd have wanted to eat at that time, I guess it was mostly the Spanish and Italians as they are used to eating at that time. We were put at a table with 3 other English couples who had all cruised extensively and had great stories to tell. We thoroughly enjoyed our table mates and often were the last table to clear the restaurant! The food in the MDR was mostly good. Again, typically Mediterranean style, small portions but good choices and well presented. If you didn't like your chosen dish, they are only too happy to bring you another. Usually choice of 5 or 6 starters, mains and desserts. We also pre-booked the speciality dining experience on the website before we went. If you pre-book things like this, the drinks package, the Cirque shows they are cheaper that booking on board as you don't incur the 15% service charge. The speciality restaurants were great, especially Butcher's Cut steakhouse. My filet was the tastiest I've ever had - even better than Longhorns Flo's Filet!! The Italian restaurant was good, but not much choice on the dining experience menu and you can get just as good pasta in the buffet. The third part of the experience was Sushi. Now, I've never had sushi and was a bit apprehensive about it but the restaurant was always busy any time we walked past so I was looking forward to the new experience. We had arranged it for lunch the day we were at sea and I really did enjoy it. The only part I didn't like was the octapus - too chewy :confused2! The entertainment on the ship was good - not as good as RCI, but we still enjoyed Broadway performances, opera, Cirque du Soleil and much more. There is a heated indoor pool and jacuzzis. It was too cold for the outdoor pool but we did go in the outdoor jacuzzi which was lovely. There is a water park on the top deck, but again too cold to try out. I can imagine in spring and summer it is great! We had pre-booked MSC excursions for Marseille, Genoa, Sicily and Malta (didn't get off ship in Rome as we had done it on our other cruise). The excursions were good, but for Marseille and Genoa the bus was half English speaking and half German, so it wasn't ideal as the guide had to spend time translating things in English and German and often you'd be past the building our point of interest by the time she explained it in English! In Sicily and Malta it was all English speaking. We loved Malta and would definitely like to go back for a holiday. We felt the excursions were good value and informative. We enjoying going to different places and learning about the history in the area. Overall, we really enjoyed our MSC cruise - it was so different to our previous one. The first ship was much smaller and older (only 1400 passengers versus 5000 on this one). The MSC ship was absolutely beautiful, exceptionally clean and very good food and service. People on another cruise forum complained about many things, including service but we only experienced friendly, helpful staff. We had reason to visit guest services as our return flight was booked by the agent for 10.30am (arrival in Barcelona port was originally scheduled for 7am, so should have been ok for time). However, we received notification that we wouldn't be arriving until 8.30am. Our private taxi was booked for 7.45am so guest services rang our taxi company to try to change it for us but as it turned out, because we had booked through a travel agent they had to make any amendments on our behalf (which they did, re-booked for 8.45). Guest services checked us in to our Aer Lingus flight and printed boarding passes for us, so that we could go straight to bag drop once we arrived at the airport. They couldn't have been more helpful! I was shocked to see that most people in the queue were there to get the gratuities removed from their bill. On MSC 10 Euros per person per day is added for gratuities. I wouldn't dream of removing it unless there was a serious complaint, but it seems lots of people are getting it taken off, just because they can. Honestly, I've never seen a cleaner ship or more hardworking staff. I think they deserve every cent they get! We were also advised not to leave our luggage outside our room the night before disembarking but to take our cases with us in the morning. This worked really well, in that once we were allowed to disembark we were straight off the ship and in to the waiting taxi in less than 5 minutes. I would have no hesitation recommending MSC and would certainly cruise with them again. Read Less
5 Helpful Votes
Sail Date: January 2019
As the title states this was a winter cruise on the continuous west med route starting in Barcelona and ending back there 7 days later. OK up front important news - The staff were brilliant throughout the ship and the modern systems all ... Read More
As the title states this was a winter cruise on the continuous west med route starting in Barcelona and ending back there 7 days later. OK up front important news - The staff were brilliant throughout the ship and the modern systems all worked well. After a dozen cruises I can report the staff were the best I have encountered and I was very surprised as this was a hop on hop off cruise where staff are usually stretched and stressed and sometimes less than cordial. Customer services queues were kept short at all times and staff numbers dealing with issues were the largest I have seen ( NOT LIKE PRINCESS!!) Very , very good and it makes such a difference. We had a balcony room at the rear. It was modern functional, smart and above all QUIET. It was an upgrade so no complaints at all. The ship can take 5714 customers and is huge . In winter with most of the deck and deck bars impossible to visit in the cold , my guess is that we were at about 80% capacity. Inside that is full enough. There are areas of the ship that are not available to ordinary fare payers, either staff or yacht club areas, so the number of public accessible decks in winter is about 6 and almost all activity takes place on 6 and 7 with customer services on 5. At this level of capacity the ship is OK. We managed to get a table for 2 in one of the 3 dining rooms but it was set for 4. The table for 4 people was far too small. Overall MSC have taken packing people into the dining rooms to it's physical limit with some very large oval tables cramming 10-12 people round them. This is not for me. Such a shame when the service and quality of the food was high. The ship design makes any privacy or quiet impossible, It is one long massive tube with no doors relying on design and sound control to give the impression of different areas. The exceptions are the pub and the shops and impossibly expensive special restaurants (empty) which are behind doors. On ship like MSC Lyrica you could listen to a classical trio in the library for a concert and it was magical. Now such performances are rare and are given in the centre of a roundabout with 3 lanes of heavy traffic going round - quite pointless. It is a truism that as ships get bigger and more modern, the number of chairs goes down. At peak time you cannot find a chair near a bar and if you are having a private drink you just have to allow other people to join you because people are desperate for a seat. People give up and go away. The strategy seems to be, sell the drinks packages hard and then reduce the speed of service in the bars, take a away the chairs and ensure people drink less. For me you would have to be crazy to buy a drinks package on this type of ship. The stress of paying , maybe in excess of 100 euros a cabin per day for 7 days and then having to fight for a seat and then wait for very slow service would be unendurable for me. So there it is. In fairness to MSC this cruise cost about the same as it did 10 years ago. By the way if you take this cruise in winter avoid Marseilles. We visited the old town. It was shut, unwelcoming, and very run down. Might be fine in the summer but it was a miserable experience and the worst stop I have ventured into. Take a trip or stay warm inside. Cocktails 8- 10 euros Bottles of wine from 23 euros and beer at 6.5 euros for 330 ml - all plus 15%. There was even a service charge on using your mini bar. Would I cruise on this ship again? Yes but only in winter. At capacity it would not be for me. Read Less
3 Helpful Votes
Sail Date: January 2019
OVERALL This was our first cruise on MSC so we were excited to try a new company after a couple of friends had recommended them. The ship itself is nice enough but found the many staff members to be quite rude. We visited some ... Read More
OVERALL This was our first cruise on MSC so we were excited to try a new company after a couple of friends had recommended them. The ship itself is nice enough but found the many staff members to be quite rude. We visited some excellent ports. Food was decent. Most shows were dreadful. We had a couple of good party nights where we could dance until late. As it was winter the indoor pool and pool area was packed with families (this is the only ship I’ve been on and not been in the pool). We decided that 4 days was enough on this ship and after that kept saying ‘MSC, not for me!’. EMBARKATION On arrival at Barcelona we were given a number and told to wait until our number was called. After a 20 minute wait our number was called and we went to the check in desk. The man on the check in desk was unfriendly. We showed our passports and signed documents even though we had previously filled out the online check in. Then we had to have our photo taken with a picture of the ship behind us (which were left in the cabin a few days later with a sticker on saying we will be automatically charged €29.99 unless we return them to the cabin steward within 2 days). We then queued to get onboard for another 10 minutes. We then showed our passports again to the security staff and then again to another member of staff who took our photo for our cruise card (even though we did this on the app before boarding). Finally on the ship and we were shepherded through some bar staff who asked for our card and swiped it on their tablet computer and said ‘That’s ok’. We asked what he was doing and he said he was checking we had a drinks package. We had paid for a drink package online so we asked what drinks we could have. He swiped our card again and said the drink package we paid for no longer exists and would be somewhere between package A & B and that we would have to ask if we could have certain drinks each time we ordered them. We had requested late sitting for our dining and as the time of 7.30pm was printed on the card we went to have a look at the dining room and see if we could change to a freedom dining or a later sitting. At the dining room we were ignored for a while and when finally spoken to, told as we weren’t in a suite we could not have freedom dining and we had to go upstairs to the other dining room if we wanted to make any changes. We decided not to change our time as the the later sitting was 9.30pm and the staff so far had been so unhelpful it wouldn’t be worth trying. First impressions not so good. CABIN We had an inside cabin 12054 which was the only inside cabin available when we booked. The bed was comfortable and there was plenty of space to put stuff for a 7 night cruise. It was quite dark and could do with better lighting. The room was very noisy, lots of banging & knocking and could hear the family in the room next door. DINING We only ate in the Marketplace buffet and main dining room. There aren’t any other places that we found where the food was included but there were quite a few pay extra restaurants. The Marketplace buffet was very busy at lunchtime. We never had breakfast onboard so can’t comment on that. We would usually lunch here after a gym session so around 12.30pm. You would quite often be barged into by somebody. The food was good. A large variety of foods like pizza, salad, Mexican, pasta, roast meat or fish. Our biggest gripe is that even though there were many hand wash basins at the entrance nobody was being encouraged to wash their hands which meant that you rarely saw people actually doing it. My wife and I washed our hands before each meal but would spend time going from sink to sink to find a soap dispenser with soap in as they either didn’t work or were empty. The main dining room food was good. Our waiters were attentive and friendly. The Italian foods were the best, like risotto and pasta. We had roast turkey one day which was very bland. Apple tarte tatin was excellent. The water was all poured from plastic bottles which in this day and age is a bit of a no no. The tap water would’ve been ok for us but this wasn’t provided anywhere onboard. ONLINE BOOKINGS We had many emails to remind us to book everything before we boarded the ship so prior to boarding we checked in online, paid for a drinks package, booked tickets for both Cirque Du Soleil shows and paid for the week pass to the thermal spa. Most of this was completely pointless and a waste of our time. We had to check in normally at the check in counter in Barcelona and even show our passport 3 times before getting onboard. With the online check in you have to take a photo of yourself for your cruise account but this also had to be done onboard the ship. The lengthiest check in of any cruise we’ve been on. The drinks package had changed from the one we had booked leading to much confusion with the bar staff and us constantly having to ask what we were allowed to have. Cirque Du Soleil tickets do NOT get booked for you when you book online even though you book a date and time of show. We had a note in our cabin a couple hours after getting to the room asking us to go to the Cirque Du Soleil desk. Another 30 minute queue to get to the front. I was told that it is easier for me to book these shows whilst onboard even though I’d already booked them. I asked the lady to tell me the times and dates that I had previously booked as I couldn’t remember and they suited us. The reply was ‘you tell me what time you want and I will see if is available’. I then rebooked the shows. The person being served beside me was being talked into buying a package of restaurants and Cirque with dinner. They were there a long time before me and were still being seen to when I left and the queue had doubled in size. The thermal spa was the only thing we booked online that made it onto the ship. APP The MSC For Me app worked pretty well when onboard. I couldn’t get it to work in the check in hall but worked all round the ship when connected to the ships wifi (no charge). It shows all the activities going on that day and you can book seats for the shows in the theatre. I couldn’t check my account which is advertised, I had to check this on the tv in the room. HIMALAYAN ROPES BRIDGE Great fun to try. We chose a day when the wind wasn’t too high. Legs were quite shaky after completing a couple of rounds. CIRQUE DU SOLEIL The Cirque show lounge is located at the far side of the very smoky casino. We held our breath and rushed through. Who wants to get dressed up for a night out and end up stinking of smoke in this era? Not us! We paid €15 each to see the “Sonar” show which was great. It comes with a cocktail too. There are amazing balancing acts & beat boxing. We had also paid to see the “Viaggio” show however the day we were supposed to see it the show was cancelled and replaced with “Sonar” again. I phoned the Cirque desk to get a refund and was told we could just see the next Viaggio. The next show was on our debarkation day so again I asked for a refund to my credit card as that was how I paid for it. I was quite rudely told this wasn’t possible but I could have onboard credit instead and get that refunded. That proved to be an exhausting process on our final evening. 3 trips to the main desk and the refund machines each and finally we had the cash back. Despite the shows being advertised as being on 6 days each week it was only on 5 days. This meant Viaggio was only on once during the week so we missed it. THEATRE SHOWS The only show we enjoyed was “Paz”, the flamenco & Spanish dance show. “Show of Hands Magic” was a magic show straight from the 70’s. It was supposed to be sleight of hand but you could see everything. He lit a cigarette and blew the smoke into bubbles, with kids watching. The performer left the stage to get a puppet for the ventriloquist’s section so we took the opportunity to leave. “Virtual”, a show about mobile phone overuse (while half the audience were videoing it on their phones) started well but got more and more irritating. “Way” had a good bit from Dirty Dancing. “One Day More” with songs from musical theatre was bad especially the bit from Oklahoma. We waited until the end for the Les Mis songs but they sang the wrong song to the music that was playing. The dancers are very good but it is really difficult to understand the singers. It was quite comical trying to understand what they were singing about. AUREA SPA The thermal spa was our favourite part of the ship. We went in nearly every day. There are 2 steam rooms, 2 saunas, 2 spa pools, an ice room, hot and cold sensory showers and some heated beds. Each day we spent at least an hour in there. We were told we had to wear swimming costumes but 1 day there was a naked lady walking around (much to the amusement of some of the men). On the day at sea the spa was heaving and many of the rooms were quite cool as people kept opening the doors and not shutting them. GYM We used the gym every morning. I cycle and my wife runs. The gym is good. It has treadmills, bikes, weights, weight machines, etc… Our last day was a (rainy) sea day and the gym was packed. There was only 1 towel left on the shelf but we couldn’t get a treadmill or bike so we went for a walk on the running track instead. PORTS OF CALL We really enjoyed Genoa, Palermo and especially Valletta. Each port we did our own walking tour as the towns are easily walkable from the port. In Valletta we paid to be close to the noon gun canon which was a great experience. Getting back on board in each of these ports involved at least a 30 minute queue to get through the scanners which we’ve never experienced before. We once had somebody complaining on a P&O ship because we had to wait 2 minutes in the sun to get onboard, they would’ve had a huge tantrum on this ship. FELLOW PASSENGERS The majority of guests onboard are Italian & then there were a mix of other nationalities. We found many guests to be quite rude especially during the theatre shows. So many people were talking loudly, videoing the whole performance on their phones and using flash photography. I don’t know how the performers can cope with this. We always went to the 10pm show and people were still arriving at 10.25pm trying to find seats and generally getting in the way of the other guests watching and shouting to each other. The shows were only 40 minutes long so why not just sit at the back for 15 minutes. On our first evening I went to the toilet and I could hear somebody swearing outside the door of the toilet (there were no urinals in this particular toilet). When I came out the man said “Thank f*** for that” and burst into the loo , sat down and started pooping with the door wide open and he was still swearing but in relief this time. Another evening we were sat at the bar in the Meraviglia lounge and a group from the MSC Yacht club were ordering champagne and were constantly knocking into my wife and I. When they returned for a second bottle and kept knocking into us again we decide it was time to go. We saw an irate man telling his kids off as they’d been playing and woken their baby brother. He grabbed his childs hands, put them behind the boys neck and rammed him head first into my wife’s stool making it tilt. I told the man he was out of order but I don’t think he understood me. He then carried on telling off his son and hit him round the head. Again I told him stop. This was followed by a huge row with his wife right behind our chairs. I asked them to stop arguing or move elsewhere but they didn’t even acknowledge me. We moved in the end. CONCLUSION We had some good experiences on this ship but we had so many bad ones. Every day there were more disappointments. We will never try MSC again as the staff can be rude, the pushy sales tactics and awful shows. There is a muster drill every port day with announcements being made ship wide as guests can embark at any port. Trying to relax around the ship, your cabin or the spa is impossible whilst this is going on. The ship was very smoky as the smoking in the casino oozes to the bars surrounding it and people smoking on balconies meant the corridors would often stink of it too. MSC, not for me!!! Read Less
9 Helpful Votes
Sail Date: January 2019
I went on this cruise with my husband and my parents who are in their late (age 67 and 69). None of us had ever been on a cruise before and we only had minimal travel to Europe in the past. We chose this cruise for the itinerary and ... Read More
I went on this cruise with my husband and my parents who are in their late (age 67 and 69). None of us had ever been on a cruise before and we only had minimal travel to Europe in the past. We chose this cruise for the itinerary and location. I have to admit after I booked the cruise, I read some reviews about this ship and was a little nervous, but my fears were completely alleviated by my experience. We boarded at Civitavecchia after spending 2 days in Rome first. The clientele is definitely quite international, lots of Italians. I heard plenty of Spanish and French speakers as well. There were several Japanese tourist groups as well as I think one from Hong Kong. I met a few Americans on the trip, so we were definitely not alone from the U.S. This ship is absolutely sparkling clean, which is amazing considering it's size and the number of people on the ship. And that's something coming from a clean freak like myself. Everything seems well-maintained. So, to address different parts of the trip: BOARDING and CHECKIN: I was given check-in time between 3:10pm and 5pm. We got there probably around 2:30pm, but were checked-in immediately with no line. Between leaving our car service (used RomeCabs as they can drive directly into the port), we were on the ship within about 15 minutes. They pause you quickly to take a photo in front of a ship's steering wheel that you can buy later if you want, security photos, and then you walk through a few people who ask if you want drink packages and then, that was it. Nobody was pushy. It was so fast that once we got on, we were all like, "so we're on the boat now right?" We went to check out our cabins and our luggage arrived in front of our door within an hour. CABIN: Clean, modern, simple. Yes, the storage is limited but adequate. My husband and I still managed to unpack and store everything so that we didn't have to live out of suitcases I had a balcony room. It was a little cold for use, but I'm sure in summer time I would've enjoyed it immensely. The room was cleaned twice a day by our cabin attendant, once in the morning and once during turndown service. DINING: Assigned dining was fine. I'm not sure what other reviewers' comparison are for food, but I thought the dinners were acceptable. My parents loved going to the dining room for dinner because they felt it was elegant. Once they figured out they could have as many items as they wanted off the menu, they were ordering multiple entrees and appetizers every night! I thought that for a mass-produced meal that the dishes were nicely plated and acceptable. Sure the Butter Chicken didn't taste like the dish from my favorite Indian restaurant at home, but it was certainly an acceptable resemblance of it. So just keep in mind this is not some Michelin star restaurant, but a ship kitchen trying to make all these different cuisines. The waiters are courteous, remembered our drink orders from the nights before and would ask if we wanted the same thing. We never used the breakfast or lunch dining rooms, mainly because we didn't realize until the end that these existed. They don't make it very obvious. We ended up at the Marketplace Buffet for breakfast and lunch. They have an adequate spread of different foods, something to suit everyone. There's an "Ethnic Corner" that changes everyday (Mexican, Chinese, Indian, etc). The croissants are delicious in the morning when they first come out of the oven. We usually had no trouble finding a table to sit at except after the day at port in Barcelona when I presume a TON of people boarded the ship. By the way, if you have free mineral water as part of Fantastica package, the bottled water is free ONLY in your assigned dining room, not at Marketplace Buffet. The Marketplace Buffet has water, juices (in the morning), tea, coffee for free. There was always people asking if we wanted the T-Bone Steak or Lobster dinners every night, as well as drink packages. I wonder if they have to meet some quota, and that sucks if they do. They were persistent only in that they asked everyday, but when you said no they'd leave you alone afterwards that day. ENTERTAINMENT: Different show every night, definitely had European flare, much to my mother's delight. There was a medley of pop songs, Broadway hits, shortened version of the opera La Boheme, flamenco show, magician/finger shadow puppet performer, medley of Italian love songs. I suspect that American cruise lines don't have this variety of cultural component in their theater shows, but this is my first cruise so can't say for sure. Mostly the same singers and dancers every night. Some were pretty good, others were adequate, but probably not going to Broadway anytime. Still good entertainment. During the day, limited entertainment I think on-board, but most people were out doing shore excursions anyways so it didn't matter too much. They had a themed party everynight, but I was too tired to actually check it out. It did look like some people would dress for the party, but also significant number didn't. You could probably go either way and not feel like you were sticking out based on what you were wearing. We went to the Sonor Cirque show. They had some aerial and tumbling routines, simple compared to land-based Cirque shows but still impressive on a moving ship. I wonder whether they have to cancel shows if the ship is pitching too much. We did cocktails. There was only a single option for non-alcoholic drinkers and none of my group liked the option (some sort of yogurt-based drink). It'd be nice if we could've selected a soda or something else instead. The theater is circular (not completely 360, maybe more like 270). Good view from all angles I think. They had sort of three tiered layout with dinner and show audience members in the 2nd tier. Didn't use the casino. It has a few tables, lots of slots. Only open in evenings. I did use the Spa for a massage and a facial, especially once I found out they could do a prenatal massage, which they didn't advertise. Sure it was a little pricier than something you'd find on land, but I'd have to say it was one of the best massages I've had ever! They have deals everyday so if you're patient wait for a day they have a sale on whatever service you want. You can see the sales on your MSC for Me app or on the ship board information screens. SERVICE: I had no problems with anyone being rude. I'm also a pretty friendly smiley person in general so maybe that helps. But I found that all the workers were helpful and willing to engage if you put in the effort as well. I'm still absolutely amazed by how multilingual their workers are (coming from someone who speaks two languages fluently and two others at an intermediate level), although I guess you find that a lot in Europe. Only in America do people ONLY speak English...going off topic there. SMOKING: Nonsmoking in most parts except casino and designated outdoors. I was afraid smokers would be everywhere given the European clientele, but the ship's crew were pretty good about reinforcing smoking only in designated areas. I saw one crew member ask two guests to put out their cigarettes when they were caught smoking in a no-smoking deck. I don't think smoking is allowed on balconies, but some people did it anyways. But otherwise, most of the ship was pretty cigarette smell-free, thank goodness. SHORE EXCURSION: SHORE EXCURSION: We did shore excursions at Barcelona (Panoramic Tour and Shopping), Marseille (Aix-En-Provence), Palermo (Taste of Sicily), and Valletta (Mdina, Mosta, and Rabat). Barcelona excursion was just "eh" considering how much there is to see in that city. The free time for "shopping" we spent eating our way around a food market, so that was pretty cool. The Marseille stop was not bad, some free time to walk around on our own. I thought it was actually going to be more rural and country-sideish, but it's more of a college town according to our tour guide there. Palermo was not particularly impressive, although it was also raining that day unfortunately. The food was good though, especially the Middle Eastern-inspired rice balls that we got to try. My father and I LOVED the Valletta excursion just maybe because the guide was amazing and the sites were just different from the other cities. I have no illusions that a <1 day shore excursion will give you an idea what a city is about, but I do think that it is an opportunity for them to entice you back for future vacations to spend more time there. I would say that the Marseille, Barcelona, and Valletta excursions did that, but not the Palermo one. Most shore excursions we did got us back to the boat around 2pm or so. My husband and I explored Genoa on our own. It is EXTREMELY walkable! We left the ship and walked into town, saw what we wanted to see and then walked back. Maybe about 1 mile or less to get into the area where the different siteseeing things are. DISEMBARK: We were assigned a disembark time of something like 945am, but I asked them if we could get off earlier. If you want your luggage taken off for you, you have to go with the disembark time (grouped by priority and deck). What they didn't advertise though is that you can also self-disembark. I was finally told about this option after I them I needed to get off before 9am (they had said they could only move me to the 915am disembark group at the earliest). You just have to drag your own suitcase off with you. Which actually ended up being more convenient because if you have them take luggage off for you, you have to leave your suitcase out the night before. It was easier for us to have our luggage with us until we physically left the room so we could do some last minute parking. We were estimated to get into port around 8am, but we were already able to disembark at 8am and were sitting in front of the terminal at 815am waiting for our driver to take us to the airport. Overall, great experience. Would definitely consider traveling with MSC again! My parents loved their first cruise so much that they are talking about doing a family reunion cruise every other year now. Read Less
7 Helpful Votes
Sail Date: January 2019
Cruise in NEITHER a 1 nor a 5...realistically closer to a 2. Best NOT to view this as a cruise ... better to invision as a hotel with meals and transportation to locations. Ship has 5700 passengers and a crew of another 1500.....word ... Read More
Cruise in NEITHER a 1 nor a 5...realistically closer to a 2. Best NOT to view this as a cruise ... better to invision as a hotel with meals and transportation to locations. Ship has 5700 passengers and a crew of another 1500.....word to the wise! Ship passangers are 80 percent Italian. Large groups of Chinese. Also Germans, French, Japanese, Russians and other nationalities. Very few British and virtually no American. Everything is translated into all languages. Ship is loaded with screaming, yelling, pushing and rude passengers. Noise level is so intense that it is pervasive in all areas of the ship. Its so bad that all you wish to do is go back to your cabin to avoid the noise. Loads of young children (who should be in school during the middle of January) and tons of kids in strollers all over the ship. Difficult to move and navigate across the ship at ALL times. Hoards of people/groups who take over everything. Good: 1. Embarkation (and Disembarkation) in Barcelona was excellent. 2. Ship is new and clean … inside front of ship cabin was clean and enough room for 2 people. Common ares nice and spacious but limited seating for people. 3. Shore excursions were good and reasonable priced. Many options to chose from. 4. Cirque de Soleil shows (2) were superior. Dont miss them. 5. Cities/Countries visited were perfect; Barcelona (SP), Marseilles (FR), Genoa (IT), Citivechhia (IT), Palermo (Sicily IT) and Valetta (Malta) 6. Our Main DIning Room Waiter was very good. 7. All Entertinment Shows in Broadway Theater were TOPS! Best ever seen on a cruise ship. 8. Bar singers and musicians were very good. THATS WHERE THE GOOD ENDS. Bad: EVERYTHIN ELSE! 1. Cruise staff is Rude and unprofessional. I had a Guest Service Rep even walk away in the middle of our conversation due to the end of her shift. Staff could generally care less about helping or servicing your needs. Total retraining required .. if they ever had any to begin with! 2. Lowball price to get you onboard and then everthing else is pay-pay-pay. All charges in Euors so 15% higher than in USD $.. 3. Drink packages are daily charge per person per day but they dont make that clear. Also packages are VERY EXPENSIVE...buyer beware!!! 4. Buffet food is low quality and more like hospital or prison food. With that being said, the fresh pastries at breakfast and freshly made mozerella are the best menu items. Even the Pizza was marginal. Everything else, including other Italian food on an Italian ship, is largely VILE! Did I say the food was LOW QUALITY!!!!! 5. Feeding frenzy at Buffet ... all time and every time. Groups of people pushing and shoving, People RUNNING everywhere and grabbing food like there is either no food left in their own country OR they believe that the ship will run out of food! Expect to be jostled and shoved and hit into your person at any given moment. 6. Main Dining Room food is slightly better quality than buffet but also lower class. Portions are very small so you must order atleast 2 appetizers OR a few main courses! Noise level in MDR is oppressive do to loud, screaming Italians. Totally ruins the meal experience. Dining rooms located in rear (AFT) os ship so you have to travel across the entire lengthy ship to eat at every time if your cabin is in the front of the ship. 7. Two Cirque de Soleil shows - We booked Dinner/Show packages but they also offer Cocktail/Show Packages. Dinner package tables are in worse location for viewing than Cocktail package locations. At one show which we booked 1 week prior, we were seated at a worse table location than someone who just walked up and bought their dinner show package 10 minutes before the show itself! NOT SMART AND NOT FAIR! 8. The ship is a massive ATM. There is a constant attempt to sell passangers something every waking minute on the ship. Also, everything you purchase is subject to a +15% (Euro) Surcharge! 9. People are smoking all over the ship .. EVEN THOUGH THE SHIP IS NON SMOKING IN 95% OF ALL AREAS. Not one crew member did anything to discourage people from walking around and smoking everywhere in public areas or even elevators. STUPID STUPID STUPID! To summarize, MSC Meraviglia has many positive aspects but it is a European ship for the Eurpean market and NOT for the American market. To that end, you have to be prepared for a miserable experience with passengers. The cruise ship does a 7-day round trip to each city and people are constantly getting on and off the ship at every port. We embarked and disembarked in Barcelona, which was excellent, other points of on & off were problematic. Ticket prices are low to entice you onboard and then the upsell for everything begins and is nonstop for the entire cruise. Ship entertainment was superior. Ship food was LOW CLASS and mostly TERRIBLE. The one giant dessert buffet day was nice but did not make up for the other 6 days of miserable food. (By the way MSC bills their trip as having Gourmet Food- I guess if you are in a prison this IS Gourmet Food!. NEVER SETTING FOOT ON AN MSC SHIP AGAIN EVEN IF THEY PAID ME!! Read Less
12 Helpful Votes
Sail Date: January 2019
My partner and I, along with our 14 yo daughter (New Zealanders) recently spent a month (Dec 2018) in Europe including two cruises, one on the Costa Luminosa (out of Venice) and the other on the MSC Meraviglia (out of Rome). The following ... Read More
My partner and I, along with our 14 yo daughter (New Zealanders) recently spent a month (Dec 2018) in Europe including two cruises, one on the Costa Luminosa (out of Venice) and the other on the MSC Meraviglia (out of Rome). The following are my thoughts on comparing the two: Foremost I would like to say that we had a fantastic time on both cruises and staging a cruise for 2-5 thousand people is obviously a mammoth undertaking requiring staggering resources and organization. People come to cruises with very high expectations and it is always possible to set your expectations in the realm of fantasy, such that they will never be met. On the Luminosa we booked a suite, which included a comprehensive drinks package, and on the Meraviglia we booked a balcony cabin and bought the comprehensive (but not premium brands) drinks package. The total cost of both cruises (excluding excursions) came to within a few hundred dollars of each other (US$2,830+/-). OVERALL On balance we enjoyed both cruises. I preferred the Costa cruise because I really did not like the crowds on the Meraviglia. There were just too many people making too much noise with too many children for my liking on holiday. To be fair though, I'm an introvert, I have seven children, and a holiday to me means getting away from people and children, at least a bit. On that score the suite package on the Luminosa allowed us to eat in a proper restaurant with peace and space for every meal. The other thing I liked was that the suite cabin was twice (I do mean twice) the size of the balcony cabin on the Meraviglia. Dining on Meraviglia was by contrast the noisy chaos that is buffet dining (better than the buffet on the Luminosa but fundamentally the same experience) or dining in the dedicated dinner and breakfast restaurants, which are also noisy busy affairs with the tables of other diners being mere inches away from yours. While the food in the Meraviglia buffet was better, the restaurant food was just as hit or miss as the Club Luminosa. I had delicious food on both cruises and some terrible dishes. I thought Costa unfairly got a bad rap on this score in hindsight, although it is fair to say the Club Restaurant food is not the same level as a surcharge specialty restaurant on another line, it more than made up for this by being included in the price, a comfortable setting, and available on demand when we needed for any of the three meals a day (i.e. not set dining times). One of my frustrations with Costa is that the wording around booking a suite is ambiguous about including dining in the Club Restaurant for all meals. I thought this was the case and I found it to be the case once on the cruise, but I could not get a Costa agent, or Costa, to confirm that was the deal prior to the cruise. In fact I was erroneously told on a number of occasions by the Asia agent that Club Luminosa dining was NOT included. While I'm on gripes, priority embarkation with Costa was not a pleasant experience and did not feel "priority". I put this down to a majority non-English speaking crowd and therefore insufficient signs in English and the fact that much of the embarkation is managed by port security staff, who have no interest or training in prioritizing passengers who may have been promised the privilege. Other than that the Costa cruise was managed as expected and I have no gripes. The staff on both cruises were friendly and helpful, and fantastic for the most part. Gripes on Meraviglia were more numerous. Embarkation was smoother, which I put down to a bigger and better equipped port. I soon found out through additional charges on my account that MSC had changed the method of charging for drinks packages since I had paid for mine in advance, so I was now on an "old" package, which the bar staff may or may not be trained on and for which all identification of included and excluded drinks had been removed from all the drinks menus. Fun! Also the MSC website stopped recognizing our booking a month before the cruise, which was annoying; and the three specialty restaurant and show bookings all had to be redone (no big deal). MSC has an annoying habit of giving you things to do to avoid charges like delivering photos back to the room steward, who was seldom seen. Our room was not made up on two days and was only turned down for the night on one night. Costa only charged a half the gratuity rate for the third child passenger, whereas MSC charged the full perdeim rate. CABINS As I said the Luminosa suite cabin was literally twice the size of the balcony cabin on the Meragivilia, so there is no competition there. Having the personal butler was also superior, to having a room steward who did not turn up on two days because he was assigned to 1) cleaning the balconies; and 2) crew safety drills. On the plus side we booked cabin 8205 which sits just above the lifecraft and has a balcony 2.5 times the size of the other balcony cabins. We enjoyed the extra space there. DINING I have covered above. The specialty restaurants on the Meravilia were all a bit hit and miss. Butcher's Cut was very good, but sitting in the Galleria walkway is not good if you don't want people standing next to your table and yelling to their friends on the deck below. The Sushi was very high quality but light in quantity and the desert was not available. The Eataly was better than the reviews suggest, with SOME of the dishes being very good, but that was again let down by the deserts being very ordinary. On average the food was better on the Meraviglia, but the dining experience was better on the Luminosa because of the full time use of the Club Luminosa. ENTERTAINMENT AND ACTIVITIES Activities on the Meraviglia surpassed those on the Luminosa although we enjoyed our included spa day on the Luminosa very much. The Meraviglia is a bigger ship and just has slightly more on offer, more bars, galleria, and water slides. We found the shows to be quite even on balance. The Luminosa shows were very good. The entertainers around the ship were somewhat limited. We enjoyed playing a game where we would work out what lyrics the singers were actually singing when they sang English songs. What they actually sang guessing at the English and pronunciation was actually quite hilarious. Trivial Pursuit had a dimension added to it when presented by someone who clearly did not know how to translate questions into English. "What color does a bride in China wear?" became "What color is the bridge in cheena?" We did not do well. On the Meraviglia three of the four shows we went to appeared to be lip-synced. Now I stand to be corrected, but it appeared to us that in all but the show including the band the singers lip-synced their way through the entire show. The dancers on the Luminosa were less ballet trained but worked as a troupe much better. The Circ-de-sole show was excellent on the Meraviglia so the shows came out even for me. SERVICE Staff and service was excellent on both cruises. Staff were always friendly, pleasant and eager to help when help was asked. We did not run into attitude or passing the buck on either ship. The staff were great. PORTS and SHORE EXCURSIONS We only did one excursion in the two cruises and might well have avoided that with what we know in hindsight. Most excursions can be duplicated with a significant cost savings with a little self planning. Ports really depend on the individual and where you want to go. You should want to go to Venice though. :-) Only one comment on excursions: none of the excursions offered on Meraviglia would take you inside La Sagrada Familia in Barcelona. This is a crime. You should not go to Barcelona and not go inside this unique and stunningly beautiful building. The outside is impressive, but the inside is a moving experience. FELLOW PASSENGERS Both cruise were far and away dominated by Italians, which didn't bother me at all. Introvert. I was surprised at the lack of Americans or Brits on the Meraviglia. I would put the population of Americans at about 1% and Brits slightly higher. If you want to meet people and make friends, this could be a negative. Good on the Italians for holidaying with their children. They don't have sitters on the ship, so the kids get an early education on how Mommy and Daddy go out and have fun at night (including in the Casino). LOL [shakes head] CONCLUSION Costa Luminosa won me over as the best value for money. The big Meraviglia was just too crowed and noisy for me. The public spaces were always filled with the din of loud conversation and no matter what time of night it always seemed from the cabin someone was slamming a door somewhere or children were running up and down the halls. My advice is, give Costa another look, but book the suite or better. I didn't book the MSC Yacht Club experience, but I have read that children rule the roost there as well, so that might not be your best solution and is pricey. Good luck everyone and I hope you have a great next cruise. Read Less
12 Helpful Votes
Sail Date: January 2019
This cruise allows passengers to embark and disembark at any port on it's route. That means no embarkation day and no debarkation day. The good news with that is that you're not fighting a big crowd at your point of embarkation ... Read More
This cruise allows passengers to embark and disembark at any port on it's route. That means no embarkation day and no debarkation day. The good news with that is that you're not fighting a big crowd at your point of embarkation and debarkation, and most of the first day stuff that might normally be mobbed, like ship-card management kiosks, aren't particularly busy. Embarkation and Debarkation were both very smooth. The bad news is that there is a muster drill every single port day with the blowing of the horn and the very long announcements, and you're not part of a cohort so if you like making cruise friends, they may be leaving much sooner than you are. We chose to embark in Barcelona to enjoy a couple of days in the city on either end of the cruise. This was a great call, we LOVE Barcelona and it is an awesomely easy terminal to access and move through. This is one big ship! At full capacity with guests and crew it can hold almost 7,000 people, but somehow it rarely felt that crowded. There is a lot to say about the experience so I will do my best to take it in categories and not to get too tangential. Our overall rating? 7.5/10, would cruise again but only if we got an awesome deal. Much of the lost points had to do with culture differences, language barrier, and frustrations with the European vs US idea of customer service. Without further delay ... let’s get reviewing! The ship itself is BIG but not super accessible. There are some annoying choke points that get clogged up and can’t be avoided (like exiting the theaters) and the the deck plan makes it somewhat difficult to navigate overall. There were actually entire areas we never even bothered going back to after we did our embarkation exploration because we couldn’t seem to find them again despite having a whole week on board. That said, the ship is gorgeous. It’s main atrium has a curved ceiling made of LED panels they call “The Dome” and each evening they do a brief Dome Show. It sounds cheesy but it was actually very cool. The signature Swarovski crystal staircases definitely add wow factor. We found our aft facing cabin very comfortable with an awesome and spacious balcony (cabin #10374). Book these rooms only if you enjoy the motion of the ship because you will feel it. It happens that we love it. The only issue was that it was all the way aft and there are no aft elevators, so it was a long enough walk that I definitely had a “if I forgot it, I don’t need it” mentality. Note: Smoking is still extremely common in Europe and a lot of people were smoking on their balconies which will waft up to yours and the corridors often smell of smoke. The casino is technically the only indoor smoking area and the ventilation is garbage and you must walk through to get to the Carousel Lounge, which is where they have the Cirque du Soleil show. Not judging anyone’s choices, but something to note for those who are sensitive to the smell or who worry about second hand smoke. Now on to everybody’s big question: how was the food? (A quick note, I am a vegan and my husband is not, but we are writing this together. Obviously a big factor for me is dietary accommodation and I also try to include allergen sensitivity in my review). This ship was good about allergen warnings but not very good at the distinction between vegan/vegetarian. I have noticed that for many cruise staff on all cruise lines, all allergies or dietary restrictions = gluten free, which is annoying but I do appreciate the effort. **TL;DR, food is hit and miss, dining room portions are very small.** In some specific areas the food was exceptional - the breads and pastry were all absolutely delicious (RIP my waistline), and all the mozzarella used/served is made fresh onboard. The house-made sorbets and ice creams were also excellent. Cured meats and cheeses were gourmet quality and there was very good selection. Buffet is open most of the day with solid variety and tasty food. Dinner Misc Notes- we ate in one of the complimentary dining rooms (Panorama) and found that unfortunately most of the mains were a bit disappointing. For those who are American you may find the portions pretty small as all dining is very much in the European style where you eat small plates at meals and supplement that by enjoying a bite with coffee or a hard drink in between meals. European meals are also often later than American ones, so it’s more like a pastry in the morning, lunch between 1-3 and dinner between 7:30 and 9:00. Be sure to sign up ahead of time for a seating you want or you could get stuck with a very late seating or a very early one. In the dining room the good news is that they had an entree option marked vegan at each dinner. Bad news is they were pretty bad - either very teeny but ok or sufficient but fried (I just don’t like deep fried food). One evening I was served 3 little pita points with about 2 tbsp of hummus and 2 tbsp of babaganoush. Suffice to say I came hungry and left...cranky and ended up having a protein bar back in the cabin. Although I was never in danger of starving or anything like that, it did not exactly make me feel like I was on vacation having a fine dining experience. BUT! All was not lost! After the hummus incident of 2019, the dining manager made me aware that they can do a 2 dish Indian entree every night if the menu option is no good. I ate that the rest of the trip (4 dinners) and it was delicious. My husband’s meals were ok, standouts include the escargot in puff pastry appetizer, and also the steak dinner served at the Cirque Du Soleil experience (extra fee). Desserts were very disappointing with the exception of ice creams and sorbet. We also had a major problem getting coffee served with our dessert, apparently this is not a thing that is common in Europe and so they would have to brew an entirely new pot, which is lovely except that the dessert was served long long before the coffee so you’re done or you’re waiting while the room empties out. Most of the service issues were things like this - simple requests from a U.S. perspective that required scrambling for a euro style dining setup. Not a deal breaker but definitely noticeable service hiccups and the staff was visibly annoyed. Breakfast - We attempted breakfast in the dining room the first two mornings but found the service to be a problem for getting to our excursions on time and there was no vegan option. Some classic dishes like eggs benedict were not done very well and so we preferred the buffet for breakfast, it has good options for just about anyone. The buffet is usually a zoo but that is true of every ship we’ve been on and it just comes with the big-ship territory. After hours: like most ships, pizza is available almost all the time and they also offer mini sandwiches (bocadillos), well into the evening along with fresh fruit and some small dessert bites. Don’t worry, you won’t go hungry! Entertainment: the shows were 50% awesome and 50% good-not-great. Again, full disclosure, we are very spoiled because we are near NYC and usually see shows on Broadway, so we have high expectations. The production quality was very solid and they went all out on the costuming - it had a distinctly eurovision look: gowns, headdresses, sequins, and omg so many costume changes! The dancing was excellent, there were 2 or three very very good singers and overall the performing was strong. The dancers were awesome. One problem we had was that the singers were largely Italian and so when they cover American broadway, rock, and pop classics the accent is very very noticeable. Big props though, not easy to sing in English while also trying to do right by a well known hit song. We had Cirque Du Soleil included with our cruise fare and it was great - definitely worth attending. Each night there was an interactive “party” in the main atrium and we found them to be lots of fun. If you attend the show you are pretty much released right into the party. I had the opportunity to spend an hour in the thermal suite, which was very impressive! Many rooms and different temperatures to choose from, including a temp variation rain shower path. I enjoyed it very much. We also took advantage of foosball and the “Himalayan Bridge” ropes course, and the gym facilities. If you are a gym goer, don’t forget weights are marked in Kilograms! I wasn’t thinking at 6am and got a big surprise when I tried to just pick up a “20”! There were many many more activities and things to do that we didn’t get to but which looked really great. We did a shore excursion in every port and had a good experience, and we definitely recommend the MSC excursions. If you're still with me here, you must have had a snickers because this ran LONG. If you choose to cruise this ship I hope you have a wonderful trip - we definitely did! Read Less
8 Helpful Votes
Sail Date: January 2019
I don't get all the negativity surrounding this ship? I guess some people are never satisfied. Anyway, this was my very first cruise ship experience, and in my opinion, worth it indead. Very good first impression. Although a little ... Read More
I don't get all the negativity surrounding this ship? I guess some people are never satisfied. Anyway, this was my very first cruise ship experience, and in my opinion, worth it indead. Very good first impression. Although a little pricey for the whole 7 days on board, all went relatively smooth. The food: - Great food, excellent in fact - Unlimeted buffet for the whole journey (Disclaimer: at least when I was on the ship, we had unlimited buffet) - Went to a fine dinning experience at one of the restaraunts, although extra and a bit pricey, the food was awesome, nice presentation of food too. The ship: - A huge, magnificent ship that lives up to its name!! - First time embarking on the ship, I was wowed, by its sheer size and activities - Very posh and 'rich' looking, which is not bad at all! The Cabins: - The room that I stayed in was very clean, with a balcony - Although the cabin was a bit small, it was well furnished, with a tv, desk, bins, bathroom amenities and a couch - When I was there, the room was serviced on a daily The entertainment: - The ship was not short of entertainment and activities - I wasnt bored even when I stayed a whole day on the ship - Although some activities are extra (need to pay extra, which I did not do) Services: - The staff was friendly, if you are friendly towards them - My room was serviced everyday, with out my asking, which I appreciated - Although a good ship with excellent service, the sales assistants on the retail strip were pushy Amenities: - There are kids clubs, from ages baby-17 or 18 years - There are pools, gym, buffet, restaraunts, a retail stip and so on - Some activities are free, some not, so look and ask carefully if you are on a budget, or else it gets quite expensive!! Read Less
7 Helpful Votes
Sail Date: December 2018
We have been on 17 MSC cruises now and wouldn't consider any other cruise line. We tend to pick cruises based on dates rather than itinerary as we just go to relax. This time was a bit different for us as it was the first time we ... Read More
We have been on 17 MSC cruises now and wouldn't consider any other cruise line. We tend to pick cruises based on dates rather than itinerary as we just go to relax. This time was a bit different for us as it was the first time we had been away for New Year, and the first time cruising in winter. This was also the first time being on such a large ship so we were a bit apprehensive especially with all the negative reviews, but as a seasoned MSC cruiser, I know to ignore most of the bad reviews on here as they are mostly unfounded. Our overall experience was very good and I would travel on the Meraviglia again if that ship was the only one available at my chosen dates, but if given the choice I would pick a smaller ship or try to get a much bigger cabin. We travelled with our 6 year old son, another couple with a 5 year old and a childless couple. We arrived at Genova by train and walked the short distance to the port arriving around 11.30. We all had Aurea cabins so had priority boarding and had no waiting around we got straight on, however even the other queue was not very long. I think later on in the day, queues can get to be quite long when the transfer buses arrive but if you get there early enough you won’t wait very long. Our cabins weren’t supposed to be ready until 14.00 but we went straight there to drop off our bags and they were ready. One negative point was to register the credit cards, the machines on the Meraviglia are slightly different to other ships and there was a bit of confusion as it was not clear which part was to pay in cash and which was for credit cards but we got there eventually. We all had Aurea balcony cabins, but we were very disappointed with these as they were tiny. It’s amazing how the biggest cabins we’ve had were actually on the smallest ships, I get the impression that they just try to squeeze in as many cabins as they can to make more money. The wardrobe was much too small for 3 people, although we did manage to squeeze all our clothes in there and stored our empty luggage under the bed as usual. The bathroom was small but well designed with a proper glass shower door and very powerful hot shower. Disappointing that we didn’t have a bath as we usually do with Aurea cabins. Some of the Aurea/black member perks were missing at first but as soon as housekeeping/reception were informed they appeared. So make sure you know what you should expect. The ship is very beautiful and plenty to do, so much that we didn’t get to do everything. The extras were quite expensive (bowling, 4d cinema etc) – even more expensive than on other MSC ships, but you can buy Fun Passes on board which are quite good value. Little tip, don’t expect to just turn up and do bowling, especially on the day at sea as there are only 2 lanes and you need to book in advance. We did it at 14.30 on the Marseille port day and were on our own. If you have small children ask the to put the gutter barriers up, I didn’t realise this was possible at first and it was only after a few loud tantrums from my 6 year old when he kept going in the gutter, that the staff member told us about this. It was a much more enjoyable game after that and my son ended up winning! I would also not recommend the flight simulator for young children, my son was tall enough to go on, but we didn’t realise that it actually went upside down and was very scary for him and even me as we were unable to control it, I laugh about it now as we were completely safe but wouldn’t take him on again until he was much older. The promenade was a great atmosphere for parties, but not well designed for parties due to the lack of bars. There is one bar at the far end then it is all shops, so we tended to go thirsty and dance rather than wait ages to get a drink. What is missing on this ship is little bars with music to have a drink and a dance, I think they could have created more of these rather than have so many specialty restaurants. The New Year’s party was amazing and best New Years Eve I have ever had. There was also the flower power party, white party, fluo party which were all amazing, great atmosphere and great music. This was a winter cruise so we didn’t use the outside pools at all (although some crazy people did) and only used the inside pool once. They seemed to be quite spacious but I can imagine how busy they would be on a sea day. We had a massage each included in our Aurea package, and I also had an eyebrow wax at the spa. The spa therapists are all very professional and the massages are excellent. They are quite expensive though, but I think you can get some good packages, I go on a cruise for family time though so didn’t look into this. It was quite hard to get an appointment for the wax as they only have one beautician that does this, but I suppose most people do their waxing before going on holiday. The theatre shows were quite disappointing, still high quality but not as varied as on the other ships we’ve been on. I think with them having the Cirque du Soleil, they don’t want to have any acrobatics in the ‘free’ theatre any more. It was mainly singing and dancing, which was quite boring for the children. There should have been a magic/puppet show on our first night but the magician missed the boat so this show was replaced by a classical concert. Cirque du Soleil was excellent but a little short, I would’ve been prepared to pay a little extra to see a longer show. We just got the show & cocktail tickets which I would highly recommend, when you already have dinner included in your cruise I don’t see the point in reserving a dinner with the show. The dinner started an hour before the show so you didn’t get to eat while you watched the show and the drinks only seats were much better – although the Carousel lounge is so small there are no ‘bad’ seats. Be aware that these shows can be cancelled in bad weather. Foodwise I am always amazed at how people can criticise the food on MSC as for us it is always amazing and one of the main reasons we like MSC cruises. I think there is something for everyone. I am a vegetarian and I never have to eat the same dish twice – unless I want to. The food is high quality, and if you think the portions are small in the restaurant, just order double! We rarely went to breakfast as we like to take it easy in the mornings on holiday. On the days that we did get up in time we just went to the buffet, there was plenty of choice, and we especially liked the made to order omelettes that you don’t usually get on MSC. We also went to the buffet most days for lunch as we find that there is more choice for everyone here at lunchtimes and more relaxed. The buffet can get very loud and crazy, but for the whole week we always found a table easily even when we were a group of 8. The trick is to have one person reserve a table while the others get their food, to avoid your food getting cold while you search for a table. It is also easier to find a table near the back end of the buffet. On the day at sea we preferred to go to the Panorama restaurant, although there is not as much choice here and not as well organised at lunchtimes as it is in the evenings. Dinner was in the Panorama restaurant. We had My Choice but it wasn’t as flexible as usual as we were a party of 8 so not as easy to get a table with the same waiter whenever we wanted. We ate at 19.15/19.30 every night apart from new year’s eve when we were able to get a table at 21.15. Our waiter Ashveen was excellent and we were very disappointed to hear that 2 days before the end of our cruise he had to return home due to personal problems, he was very professional and gave 120% to make sure that everything was perfect for us and we were able to have a laugh with him. One thing to note during winter cruises is the risk of bad weather. We were generally very lucky with the weather apart from the sea day. During the trip from Malta to Barcelona we encountered gale force 9 winds which made it very bumpy. A few of our party felt ill during the afternoon, and 2 had to leave the restaurant early in the evening. In all my 17 cruises I’ve never experienced seas that rough before, it was so bad during the night that it felt as though we were going to tip over. I always thought that the bigger the ship the less you felt the sea, but I’ve now realised that the bigger ships get knocked around more in high winds. A note on the photos, the MSC photographers are always excellent and the photos are always perfect but I always feel I am conned on these as they are always so expensive. On the other cruises we have managed to negotiate a price on board for all the photos usually €150-200, but this just means I have hundreds of photos hanging around at home that I never look at anymore. This time I decided to book in advance a 10 photo package (any size) for €80, still pretty expensive but limited photos. As soon as we got on the ship our friends were able to book packages for all photos – digital and small printed copies for €130. I wasn’t able to change my package but I was able to add all the digital photos for €60, so not as good a deal as my friends got but I much prefer to have the digital copies than the printed ones. I am also always surprised that people on here criticise the MSC staff, I find the staff to be highly professional and pleasant. I always get a smile and a hello out of anyone I pass in the corridors and always try to have a chat with staff I see regularly. Our group was a mix of 4 nationalities – English, Italian, French and Cuban with all of us speaking at least 2 different languages and none of us had any communication issues. All staff are required to speak English so I don’t understand how any English speaking passengers have communication issues. Passengers are a mix of all nationalities and personalities which I always find really interesting. If you want to be surrounded by English-speakers then please stay away from MSC and stick to the hundreds of English speaking cruises and leave the multinational cruises to us multinationals. We never choose our cruises for the destinations and do tend to repeat ports often. My main reasons for cruising are to relax and spend time with my family, this time especially as I was recovering from a foot operation and was not planning on doing too much walking. Civitavecchia – I had planned on going to see the nativity scenes at the nearby fort, but as the weather wasn’t great when we first got up we decided to stay on the boat instead. Palermo – we took a taxi tour with our friends €120 for 6 adults and 2 children. Saw most of the sights over 2 hours and had a wander round the food market. Malta – new years day so wanted to take it easy, took a horse and carriage ride around the city for €40 (or €50 can’t remember but was negotiated €10 cheaper than the ‘official’ price) 2 adults one child, then a wander around the shops near the port. Barcelona – a city I never tire of and so easy to get around on your own. We got the port cruise (blue) bus from right outside the terminal for €4 return each which leaves you near Plaza Colombo (as does the MSC shuttle which you have to pay €8/9). We then got the Metro from Drassanes to the Sagrada Famiglia (changing at Passeig Gracia) we got a 10 trip ticket for €10.20 as we were 8. Wandered round the outside of the Sagrada Famiglia, then got the metro back to Plaza Catalunya (changing again at Passeig Gracia), and walked back down the Ramblas stopping at the food market near the middle. Marseille – stayed on ship, had a lazy morning then took advantage of the quiet ship to do bowling and 4d cinema) Overall I’ve given the Meraviglia 5/5 as I feel that MSC needs a little boost and none of the negative points I’ve mentioned ruined my holiday in any way, I am already planning 2 cruises with MSC for 2019. I would recommend to anyone taking a cruise, no matter which company, to do your research on what to expect, to avoid disappointment. Read Less
12 Helpful Votes
Sail Date: December 2018
Quick background - we are a couple who have cruised 6 times over the last 2 years. Not the most seasoned cruisers but have some experience of cruising with different lines. We decided to take the leap from mid sized ships to bigger ones ... Read More
Quick background - we are a couple who have cruised 6 times over the last 2 years. Not the most seasoned cruisers but have some experience of cruising with different lines. We decided to take the leap from mid sized ships to bigger ones with MSC as they offer yacht club, which we felt would be a good way to combine a big ship with some familiarities of a smaller vessel, as well as indulging in the luxury service YC offers. Embarkation was great. We were taken personally by a butler to the YC check in area and given Prosecco to drink. We were then escorted straight to our cabin (YC suite) by a butler who also introduced us to the staff on the concierge desk. The cabin was lovey. More a junior suite than a suite of rooms as we’ve had on other lines, but very well furnished. The only snags would be the wardrobe being quite small for two people and the balcony being quite small also. However this did not distract from how nice the room and shower room were. We also had a complimentary mini bar and a bottle of procecco on arrival in the room. This has to be the most comfortable bed I’ve ever slept in. The ship it’s self is a sight to behold. Absolutely amazing. Think Swarovski Crystal stairs and LED ceilings that show different images during the day. The YC private sun deck was very nice as was the private lounge bar for YC guests. The physical product that MSC offer was brilliant. However the service provided by the majority of staff was a massive problem. We had chosen to book several meals and drinks packages before travel. This allowed us to get the dates that we wanted in advance (NYE being one of them) for specialty meals. One of those we booked was the Cirque du Soleil meal and show. When we arrived we had a note in our cabin asking us to visit guest services to confirm our reservation for this meal. As we were in the YC we were able to go to our concierge desk rather than wait as guest services (the queue at guest services was at times 1hour long!). The concierge explained that anything in terms of meals booked on the website never transfers to their system and that’s why we had to see them. She emailed the cirque to confirm our choice of date. We decided to check that our other reservations were in place. She said no and that for those we would need to go over to Eataly and speak to the manager who would confirm them all in one place. We went to Deck 6 where Eataly was and tried to get the attention of the manager who was chatting with some Italian guests. He proceeded to ignore us for several minutes before we decided to interrupt his conversation. We explained the situation and he didn’t reply but waved another memeber of staff over who couldn’t even speak English. He didn’t have a clue what we wanted to after 10 minutes of trying to explain using hand gestures we gave up and went back to the concierge. The concierge said the reason for not being able to get it sorted was we ‘had gone to the wrong Eataly’ and it was our own fault. She said we needed to go and find the other Eataly and they would sort it. At this point we asked if she could sort it for us. She agreed, although did not seem happy about it and said she would email the bookings to us. She also explained that our booking for the chefs table wouldn’t be available for NYE as we had booked for. She also spotted our premium drinks package and said ‘I don’t know why you bought that as you’re YC and get it anyway’ . No offer of a refund. It was at this point we realised that the bottle of champagne and souvenir flutes we had booked for sail away had not been delivered. She again told us that this is because their system has never worked but she could sent it over for another day. This set the tone for the rest of the service recieved. •in the YC bar we were often ignored and found it easier to just go to the bar our selves rather than wait for a waiter. One who did come came back to us 4 times to confirm our drinks order of ‘Diet Pepsi and a white wine’. The same waiter slammed our drinks down and began shouting at another member of staff •when coming back on board from one of the ports the staff ignored us and we calling each other profanities very loudly •walking through deck 6 was an obstacle course of people selling you meals and drinks packages •we asked our concierge to change one of our meal bookings over one night as we’d had a long day and fancied something quieter than the cirque show we’d booked. He shouted at us over the phone saying that he couldn’t do that as it was ‘too complicated’. When pressured by us to sort it he said he would but in future could we ‘not change our minds as it’s awakward’ for him and that he’d struggled to get us a table in the other resturant (which ironically was very quiet anyway!) Food. •Generally the food was poor quality. The food served in the YC resturant was the same at lunchtime as in the buffet (not the gourmet experience the website promised). •The steak in the butchers cut was very good, but at a premium. •The buffet was a feeding frenzy with people grabbing food and pushing and shoving. There was inadequate seating available for the volume of guests. It was very very very loud in here, we didn’t go back after the first time! •When booking we were advised that we could dine anytime at any of the included resturants across the ship. However this was no longer the case and we could only dine in YC, premium resturants or the buffet. Other guests who were not YC were subjected to strict dining times in a set resturant - if they were 15 minutes late for their time they would not be allowed in. •unlike other lines you will not see officers around the ship and the manangement team do not interact with guests, passing you to a more junior memeber of staff Around the ship •Astheically the ship is lovely. However the public areas do not seem to cope very well with the volume of passengers during the winter season. Everywhere is loud. There was a DJ playing above the shopping arcade at the same time as a Zumba class happening at the bar a few meters away. •the Swarovski stairs are amazing, however you probably won’t be able to use them as the ships photographers use them for private photo shoots with people lying down on them posing •on day one I thought there was a queue to meet and greet the captain. It was very long. It was actually the queue for guest services for people complaining •staffing ratios do not seem very high. At the amusement arcade there was one person running the sports court, bowling alley, f1 simulators and the flight simulator. We had a go on the flight sim and had to wait ten minutes when it finished for the memeber of staff to let us out. We had to wait in a pitch back sealed pod! We even pressed the emergency button as we’d waited so long!!! •the safety drill was the most unusual experience ever. We were all asked to meet in the theatre. Given an demonstration in 5 languages as to how to put the life vest on and then group by group taken to different muster stations across the ship. We were group A so after everyone had left we were told in 5 languages that the theatre was our muster station and we could go. Surely they could have told us this at the start and saved us a 45 minute wait?? Bottom line This ship was on the whole not for us. It is loud and difficult to relax in. You could be sat eating a meal at the butchers cut to be interrupted for 10 minutes by animated dinsours fighting and roaring on the LED screen for a ‘show’. However we do appreciate that some people enjoy that kind of holiday. However, had the service and food been better we would have made the best. Instead we were treated like an inconvenience and told off by so called ‘concierges’ and ‘butlers’. We told the YC director that we were planning to leave the next day and he apologiesed but didn’t offer to rectify any of the issues we had raised. The next day he was genuinely surprised that we had booked flights home and said he thought we would have reconsidered - why? Nothing had been changed. All the bookings we had made online were still messed up. The food was still rubbish and staff still rude. And even our newspaper delivered on the last day was wrong. We decided our time was more valuable that the money we had already spent and we would have a happier new year at home where at least we don’t get told off and can relax. This ship is due to move over to serve the American market this year. I cannot see Americans who are used to and expect a high level of service tolerating what MSC offer on this ship. We have been offered no compensation or reimbursement for the services we paid for in advance that we did not revcieve. Read Less
MSC Meraviglia Ratings
Category Editor Member
Cabins 5.0 3.9
Dining 4.0 2.9
Entertainment 5.0 3.3
Public Rooms 5.0 3.6
Fitness Recreation 5.0 3.7
Family 5.0 3.7
Shore Excursion 4.0 3.1
Enrichment 2.0 2.9
Service 4.0 3.2
Value For Money 5.0 3.1

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