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7 Helpful Votes
Sail Date: August 2019
Staff at reception were completely inept. We paid for our bill near the end of our trip using a prepaid Visa and the payment was taken, but for some reason it was not registering on MSC'S end. The reception kept telling us that we did ... Read More
Staff at reception were completely inept. We paid for our bill near the end of our trip using a prepaid Visa and the payment was taken, but for some reason it was not registering on MSC'S end. The reception kept telling us that we did not pay our balance and wouldn't settle the charges until we made another payment. We ended up settling the balance in cash although the original balance was already taken from our prepaid Visa. We were left with virtually no money near the end of our trip as a result. In addition to this, every staff member we interacted with to solve the issue were rude and unprofessional. During the cruise, we had access to the television and were able to watch news coverage of the upcoming hurricane (Dorian). The hurricane spawned on the date we embarked on the trip (August 24th), surprisingly, NO discussion of the hurricane was mentioned as a public service announcement or by staff until our second last destination (departing Cozumel, Mexico, on route to Nassau). There was plenty confusion when this occurred because instructions we not made clear as to what our options were as passengers. When the announcement was made, you had to go out into the hallways to hear what was being said, you were not able to hear from inside of your cabin. They did not begin to do the opposite until 3-4 announcement were made already. No refund or reimbursement of the missed destination was promised, just the reimbursement of the missed excursion. Lastly the lack of transfers exhibited total disregard of customers and their safety, making them find their own transfers comes off as all MSC cares about is cutting costs on their end. The menu for the buffets were repetitive and lack luster, they also weren't friendly to those who had food allergies such as gluten. Why should a customer be penalized for their food allergies for each meal? This will be me and my partners first and last time choosing MSC as our cruise line of choice. We did not "feel like family" when we were forced to pay for our bill TWICE at reception, nor when we were not reimbursed at all for our missed port, or when my partner was not able to eat a decent meal due to his gluten allergies. It was the worst cruise we had ever been on. Read Less
5 Helpful Votes
Sail Date: August 2019
My boyfriend and I were so excited to vacation on this beautiful ship, we spent a lot of time and money planning this vacation and the outcome was rather disappointing. POSITIVES: Awesome room attendant Filzon, who remembered our names, ... Read More
My boyfriend and I were so excited to vacation on this beautiful ship, we spent a lot of time and money planning this vacation and the outcome was rather disappointing. POSITIVES: Awesome room attendant Filzon, who remembered our names, greeted us, kept our cabin tidy several times a day and catered to our liking of fresh ice :)! We also loved the shows, adult comedy was our favorite, SO FUNNY! The ice cream is to die for. -NEGATIVES BEGIN- 1) Embarkation/Disembarkation: unorganized, lazy security or us customs whoever the heck runs the terminals SUCK. So slow. Lots of waiting. We unfortunately had to disembark a day early due to a hurricane and the lack of communication/organization was rather alarming. 2) Food: just ok, very repetitive. Very bland. Nothing special.and those of you that claim the Pizza is awesome....you need to get out more...that pizza was awful, no flavor, cheese on bread with marinara. 3) Staff: some bartenders are so rude and unfriendly you wait and wait and wait and wait for a drink almost like they intentionally ignore you. Rodito was one of the only bartenders we enjoyed. 4) passengers: the europeans are a different cultured, unmannered breed. Have never been so uncomfortable in all my life. A lot of shoving, pushing, walking on toes w/o acknowledging. I did not hear one excuse me or im sorry from a European mouth. Disgusting. Have some class and respect for others. The people on this ship ruined a lot of it for us. 5) Children: have no respect for adults, run all over the ship, yelling and screaming, they will sit on your reserved chairs and budge you in line and waive their room cards in front of the servers faces, I’ve never seen such allowed rowdiness and disrespect before. 6) Bathroom in cabin: although appeared clean, had a very foul odor that did not disappear at all. 7) Sewage smell: on day 4 into the cruise we noticed an AWFUL stomach quenching smell in various parts of the ship, heard a passenger state it could be ship exhaust but I know a poopy when I smell a poopy. There is a major plumbing problem on that ship I assume by the smell. 8) Communication: VERY LACKING. Especially in our situation with a Hurricane on the water, they did not make us feel safe or reassured. It was very stressful and chaotic. 9) Overpriced: you pay extra for just about anything and everything. 10) Elevators: slow, not enough of em’ Read Less
3 Helpful Votes
Sail Date: August 2019
choose the cruise for the itinerary. And I thought the European ambiance would be fun. Turns out this is not a cruiseline that caters to Americans. The service and demeanor of crew is not what Americans will expect--a lot of waiting, no ... Read More
choose the cruise for the itinerary. And I thought the European ambiance would be fun. Turns out this is not a cruiseline that caters to Americans. The service and demeanor of crew is not what Americans will expect--a lot of waiting, no adherence to lines, rudeness among crew. Also had major security/safety issues: They didn't have enough staff to patrol the long lines to everything, and there were near stampedes and lots of arguments about people cutting in lines. Not enough of anything to go around: If you didn't get to the pool by 8:30 you didn't get a lounge chair; everything required a wait in line. Food was barely passable (and tiny portions--maybe this is also a European thing; I didn't want to gorge myself, but as an example I ordered gnocchi as a main dish and there were six tiny pastas in a tiny bowl--not even an appetizer-sized portion), entertainment was amateur, crew were outright hostile and rude (I've honestly never seen anything like it). In addition, there was a big language barrier, such that even when crew were trying to help, they couldn't because they didn't understand. Would never take this cruise line again. Read Less
4 Helpful Votes
Sail Date: July 2019
I went on MSC Seaside thought I would give it a try. The ship is huge and a good ship for family's however, the pool areas did not have any towels. The cabin was fair and as expected the attendant Juan Tan was the best person on the ... Read More
I went on MSC Seaside thought I would give it a try. The ship is huge and a good ship for family's however, the pool areas did not have any towels. The cabin was fair and as expected the attendant Juan Tan was the best person on the trip. The dinning experience was terrible, if your going to offer juices, coffee, and water have someone going around and offer it to them. They barley had any cookies sometimes i just needed one and couldn't get it. The fridge or mini bar was locked couldn't put anything in it. They pushed there drink packages upon you, however they don't tell you that its per day or per person, the internet was way to expensive 43 bucks per day not for hour or whatever and they didn't even have any printers god forbid if i had to print anything. I never tried any of the entertainment or activities. The service was horrible they all speak different languages and you can't understand them. I had a hard time even putting a credit card on room because the company is from Paris and the cards say fraud even though you told the credit card company ahead of time. The port of calls, well first one was cancelled and they should of replaced it with another but instead out of a 7 day cruise 4 of them were spent at sea boring. I would never recommend this ship to anyone its way to expensive to do anything. Read Less
5 Helpful Votes
Sail Date: July 2019
It's the culture on NO, of close, of it's too late, of I can't, of it's your problem. This european need to understand the American customer service, if not, then they need a crash course with Carnival, NCL, Royal ... Read More
It's the culture on NO, of close, of it's too late, of I can't, of it's your problem. This european need to understand the American customer service, if not, then they need a crash course with Carnival, NCL, Royal Carebean. They should go back to cargo. The cabin people has to ask for permission just to find a pillow to mattress to put the two single bed together. Two days to get the mattress. Cabin people don't pick up trash, used cups. All personell with bad faces all the time. As if they were doing a favor. The pictures were bad quality. The paper is better at my local pharnacy photo section. Fo not recomend this cruise. No ice cream cone at all times or soda, just a certain time of the day, and one person dispatching it, so long line of course, of course, the European way, just this is what it is. Read Less
MSC Seaside Ratings
Category Editor Member
Cabins 4.5 3.9
Dining 4.5 3.4
Entertainment 4.5 3.9
Public Rooms 4.5 3.9
Fitness Recreation 5.0 3.8
Family 5.0 3.8
Shore Excursion 4.0 3.4
Enrichment 3.5 3.4
Service 4.0 3.6
Value For Money 4.0 3.7

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