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2 Helpful Votes
Sail Date: May 2019
We originally booked this cruise on black friday, as MSC was giving away the drinks on us promo, and a good price on a balcony room. I had done a bunch of research, watched a ton of youtube vids, and read a bunch of reviews. I have to ... Read More
We originally booked this cruise on black friday, as MSC was giving away the drinks on us promo, and a good price on a balcony room. I had done a bunch of research, watched a ton of youtube vids, and read a bunch of reviews. I have to say this helped out a lot, and prepared us for the week for the most part. Embarkation wasn't too bad..probably an hour from arriving to actual embarkation (we were there 2 hours before our assigned boarding time). The ship is absolutely stunning! From the infinity bridge and bridge of sighs, to the atrium and staircases, it's really a beautiful ship! We only ate in the main dining room (Ipanema) 3 of the 7 nights. The food was ok, but our server I think misunderstood us (and our table mates) on a couple of occasions. The food was hit and miss, with the breads, pastas, and seafood all pretty great. The prime rib was also very good, but the steak we ordered one night was a little too fatty for our taste. We did the Teppanyaki specialty restaurant the first night, since we sailed at 5pm, and our MDR time was 5:15. This way we could watch the sail away. I highly recommend the Teppanyaki!!! It was so good, we actually went again friday night with some friends we made the first night. As for the buffets....well, they were buffets. Just be prepared for it to be a total cluster, as everyone cuts in and out of line to get what they want/need. They will always have the standard pizza, hot dogs, burgers, salads, and breads, with occasional other fares. I was really looking forward to the pizza, as I know they make it from scratch...it is good, but was light on the cheese. I still ate it quite a bit, though. We spent most of the time at the Miami beach pool on deck 16. We avoided the South beach pool on deck 7, as all the smokers are there and we don't smoke. I thought the bar tenders were excellent! Only a few times (mostly on sea days) was it crowded and had to wait a while for a drink. The key for me was to tip a couple of the bartenders early on, so they remember you (Ruffy ALWAYS took care of me, called me by name, etc., while Happy, Nigel, and Leo all took care of me) The other key is to BE NICE to them! I know they can get a lot of pushy drinkers coming at them, so calling them out by name, saying hello, and generally being a good guest goes a long way to getting good service, IMHO. We don't have kids, but the kids pool area looked like a lot of fun for the kids that were there. I'm a big kid, so I can't count how many times I tried the waterslides! I also rode the zip line about 3 times, so I could get a good GoPro shot. Make sure when you get there, to sign the waiver for the waterpark and zip line early..especially before sea day when the lines are really long! Another tip: I registered my credit card to my shipboard card right after getting on the ship. There are several kiosks around that will let you so this, although you technically have 48 hours. You can also get a wristband that links to your shipboard account, which is $5. That way, you can tap your wristband to their point of sale tablets. Speaking of tech: The MSC for Me app is pretty good overall! It has an interactive ship map (although didn't always tell me the right floor I was on), and would give you access to your shipboard account summary...really useful to see how much you've spent on board! It would have been nice to have a chat feature build in, but that's why they push the internet packages so much I suppose. Speaking of which: we did NOT have the Wifi package, but we still kept getting regular app notifications on our phones, even though we were in airplane mode and mobile data turned off. To the best of my knowledge, we were not charged for that. We didn't do any of the shows, with the exception of Beer Prov (which I recommend...really funny!!). We heard from others that the shows were really good! I did go to karaoke out on the Miami Beach pool deck a couple of times, which I wish was longer (but that's just me). The white party is a lot of fun too, although we were pretty wiped from back-to-back shore days. So if you are of a certain age and want to go to things like the white party, take a nap! LOL. The entertainment in the atrium and various bars seemed to be the same musicians. I would have liked to see some different musicians play in the atrium, as it always seemed to be acoustic Chris (I wasn't a fan of some of his song renditions at times, but was ok). I heard they used to be mostly opera, so at least this is a little better. Speaking of shore days, the biggest beef I had was the itinerary. I knew what it was going in, and still booked it anyway. San Juan arrives at 5pm, and leaves at 1am, St. Thomas from 7am-7pm (was ok with this), and St. Maarten from 7am-2pm, which is WAY TOO SHORT!! MSC needs to extend this by a couple of hours at least. Nassau was 12-7pm. We walked around San Juan with some friends, and went to a place called Punto de Vista (which I had researched online before going, and highly recommend!). We booked the Panoramic shopping & Magen's bay tour through MSC, which was pretty good. For St. Maarten, we took a taxi to Maho beach. If you go: they have a large taxi stand just off the pier, where they have a a few taxi vans. I believe it was $16/pp, and they give you a colored wristband to show you have a pre-paid ride back to the cruise port (we were the only ship in port that day, BTW). I HIGHLY recommend going to Maho beach to watch the planes land low. Again, not enough time do this and see all the bigger jets land, so you have to leave around 12n to make it back on time. For Nassau, we didn't do any excursions, but just walked around town near the pier. I honestly could have done without Nassau, or would have preferred getting in early enough to try the Atlantis water park. Getting in that late in the day doesn't really make it worth the money IMHO, as it only works out to being a 1/2 day. Overall, my girlfriend and I had a wonderful time on this cruise! It definitely has a European flavor to it, as I heard a lot of German, French, and Italian cruisers around me. Again, be prepared for the buffet free-for-all, especially at the coffee stations in the morning! If you have anything above Bella experience, it might be worth going with room service for coffee, as we did for a couple of the days. Also, do your research on the drink packages before you buy one! We had the drinks on us, which honestly was just fine most of the time. We did pay for some of the frozen drinks at times, but stuck mostly to DOU. If you have the Easy package, again..know what's included and what isn't. Also, they will add the service charge (12.50/pp per day to your bill somewhere around the 4th day, so don't freak out when you see a large charge, they put it on your bill earlier, rather than at the end). Finally one other note: If you are staying towards the front of the ship, and want to go to Miami beach pool or the buffet, go to the midship or aft elevators. Otherwise, you end up a the specialty restaurants, and cannot go through unless you go up to 18 or down to 15 and cut across. Just remember...you are on vacation, so don't let little things (or people) ruin it for you!!! Enjoy yourselves!! Read Less
5 Helpful Votes
Sail Date: May 2019
First of all let me start by saying that this was my 14th cruise and I've been on 7 different cruise lines. We choose this cruise strictly based on price. Overall, I guess we got what we paid for. The 'Easy Drink Package' ... Read More
First of all let me start by saying that this was my 14th cruise and I've been on 7 different cruise lines. We choose this cruise strictly based on price. Overall, I guess we got what we paid for. The 'Easy Drink Package' & 3 GB of data were included in our package and we had the 'Fantastica' experience with a balcony. The drink package worked out ok for us as we are wine & rum drinkers. The thing that mystifies me about this package is that you are very limited on the mixed drinks that you can get but you can get various 'virgin' drinks included. While on the ship, I mostly drank mojitos in the afternoon but my package didn't include alcoholic mojitos but I could get a virgin mojito and a shot of rum on the side so I would just pour the run into the drink before I left the bar... that made absolutely no sense to me. (You can do the same with Pina Coladas and several other drinks!) Even the bar staff agreed that it made no sense!! We found the food to be good in both the buffet & the main dining room. The only complaint there was that we felt a bit rushed as we had the 7:15 seating and there was another seating at 9:15. The staff in the Ipanema restaurant were beyond fantastic. Our waiters were fabulous especially Kelvin A. Gurley who was always right there with our wine as soon as we were seated (and returned several times during dinner to refill our glasses). Pande Putra was our server and he was also great.. although he did forget a few minor things over the course of the week but he was so sweat, we forgave him for that. We had the absolute best head waiter (Maitre d') that I have ever had the pleasure to meet and his name was Organ! It's been my experience that you meet the Maitre d' on the first night and don't see him again until the last night. Organ came to our table several times every night to make sure everything was how it should be. I saw him cut the steak for a challenged guest one night... that goes above and beyond in my opinion! I would definitely give the wait staff 5 stars. We didn't try any of the Specialty Restaurants so I can't comment on them. Now let me get to the main issues I had with this cruise. I very much enjoy having my coffee delivered in the mornings and sitting on my balcony for an hour or so enjoying the scenery. I only drink decaf coffee as caffeine upsets my stomach. The first morning when it was delivered.. it was instant coffee!! I hate instant coffee!! I mentioned it to our Head Waiter Organ, and he said it would be fixed and I would definitely get my decaf coffee for the rest of the cruise. He had arranged for someone from Room Service to go to the buffet and get me a pot of decaf coffee every morning. Through no fault of Organs, I never did get my decaf coffee. There was always an excuse! I would have to get dressed every morning and go to the buffet to get my cup of coffee and bring it back to the room. By the time I got back it was always cold because the elevators are so slow! (Plus we were in a Forward cabin & the buffet was Aft.) I was told by Room Service that there wasn't enough requests for decaf to warrant them having it available although every time I went to the buffet, the decaf dispenser was always empty... Go figure!!! Another issue for me was there was no table on the balcony. So when sitting out there enjoying the scenery I had to put my drink on the floor! (Minor issue for some I know but still a pain & definitely an easy fix to make guest more comfortable). Another major issue for us was the nightly entertainment. The shows in the main theatre were great for the first couple of nights but after that it became very repetitive... same acts in different costumes! The Beer Prov (very funny) and the Michael Jackson show were the best. The entertainment in all of the lounges was always Spanish. There was a group of young men entertaining in the Haven Lounge every night that sang in English but they finished around 11 and the lady that replaced them every night only sang in Spanish! Don't get me wrong, I enjoy a bit of Salsa.. but not every night!!! Also, I want to mention the smoking issue on this ship. It appears that smoking is allowed everywhere in the outside areas on this ship and of course in the Casino!! Not a nice experience for non smokers. Other cruise lines have designated areas for smokers! Before I finish, I would also like to mention the timing at the Ports of Call. 5pm-1am in San Juan and 7am-2pm in St. Maarten is absolutely ridiculous! Arriving at 5pm in San Juan allows you absolutely no time to explore the island and having to be back on board at 1:30 in St. Maarten is just unacceptable. The next stop after St. Maarten was Nassau where we were docked from 12-7. I would prefer they shave some time off of that port and add it to St. Maarten which is a far nicer place to spend your day!! Now I'm going to touch on Disembarkation Day. We had to be out of our cabin by 8am (which is the norm for most cruise lines). After going to the buffet for breakfast I thought I'd make a quick stop at the Ladies before leaving the ship... WELL... There was a lineup at every ladies room on the several decks I tried. The reason for this was, the stalls had been cleaned in preparation for the new guests getting onboard and then the stalls were locked, leaving only one stall in every ladies room on multiple decks!! This gave me the feeling of.. 'We have your money so now you're not important to us.. get off the ship!!' I listened to many disgruntled guests in the lineups that morning!! Once off the ship, don't even think about stopping on the gangway or just outside the terminal. You will be shouted at by MSC staff to keep moving. I overheard one of the staff telling who I assume to be a new employee.. "Speak with Authority!!".. Really???? Mostly we enjoyed our cruise but the coffee issue and the lack of nightly entertainment would deter us from booking another MSC cruise. These things are an easy fix and I hope MSC makes an effort to fix them. Read Less
2 Helpful Votes
Sail Date: May 2019
My spouse and I along with 14 other friends and couples went on this Cruise last week. It was my first crusing experience but everyone else in the group has been on several cruises in the past. Ship overall was very clean. First 3 nights ... Read More
My spouse and I along with 14 other friends and couples went on this Cruise last week. It was my first crusing experience but everyone else in the group has been on several cruises in the past. Ship overall was very clean. First 3 nights of formal dining are table was the last to be served. We sat down at table before many other tables that were served before us. There were times when we were just getting our food and other tables were finishing up their dessert. The buffet had just about same food at each sitting the entire cruise. Food definitely needs Improvement. I had my clothes dry cleaned and laundered but did not get them back until a day and a half later than I was told I would receive them. I missed one formal dinner due to lack of communication and services. Each time I go down to customer service I would be greeted by an employee who did not speak clear English and feel that many employees do not know the meaning of many important words in English to adequately help assist you. My internet was turned off and when I spoke to agent at desk she told me that it's totally my responsibility to know that MSC charges based on Gigabytes. I am old school and had no clue what Gigabytes meant. The young lady said that MSC cruise is not responsible for my internet service being interrupted and that I "should educate myself more before using the internet" I stayed calm and did not yell or shout at any employer on cruise ship. Went to purchase picture package and one gentleman working behind desk was rude and not willing to help or assist us. Thankfully, we found the young Asian man who took our photos and he was very kind, patient, and professional. Due to this man's demeanor we bought couple hundred dollars worth of photos instead of walking away after first experience with other worker. The shows are good but very repetitive. The comedy improv show was my favorite while on this cruise. The 4 comedians were very Funny and professional. I give the improv comedians a 5 star rating. Overall, was fun time but lack of communication and food choices really need to be improved. Read Less
1 Helpful Vote
Sail Date: May 2019
I was offered a deal for this trip which included alcohol and some beverages. The price was not to bad. With that said, here are the bullet points. I will list the bad first so we can end this on a good note for MSC. I had heard that ... Read More
I was offered a deal for this trip which included alcohol and some beverages. The price was not to bad. With that said, here are the bullet points. I will list the bad first so we can end this on a good note for MSC. I had heard that getting on and off the ship was quite difficult. We didn't have to much trouble except they had two men double booked into our room with my fiancé and I. They didn't take them off but just said not to worry about it. We kept seeing their names of everything we did for about 3 days and then were removed from the list. At most ports they only had one person doing disembarkations even when there were 3 stations. We did see them use 3 people twice and when we left the ship on the last day. The first thing that happened which was not the way to set the mood was that I went to the bar and asked for a glass of prosecco or champagne (our drink package included all beer and wine and bottom shelf cocktails up to $6) and was told quite rudely that it wasn't included in my package. After paying for a glass I went to a different bar and was told the same thing. At dinner they brought the wine list and there was champagne for $6. I asked and the waiter said, of course its included, with a very nice smile. This continued for the next few days with one bartender saying yet and one saying no. At the CC cocktail event I asked to speak to the bar manager. A not so very pleasant individual who said there must be a lack of understanding and communication and walked away. Not sure if he said anything to the staff but I didn't have that problem again. The room was clean and well furnished but with only a chair in the room and two small draws like sock draws there was no place to put our clothes. We had to live out of our luggage for 8 days which we had to put on the chair and the two small nightstands we had to bring around for that purpose. Food, While I wasn't impressed with the food it wasn't terrible. Not what I would expect from a European cruise line, especially the Italian items. The tiramisu was nothing but sponge cake with not lady finger to be found. The chicken parm, I don't even know what to say about that. We left dinner without eating and went to the buffet, on ITALIAN NIGHT, on an Italian cruise line!! I am posting some pictures to show some of these things as well. WE did pay for the upgrade to two dinners. What is called the duo. We chose the steak restaurant and the Asian restaurant. We didn't really see anything on the menu that came in the package but was told that if we want to upgrade we would only pay half of the listed price, remember, on top of what we paid which was about $35 a person per meal. We upgraded to a tomahawk steak for two and two main lobster tails (see picture of tails and menu). these were not Maine lobsters but warm water tails. The steak was cooked almost to perfection but wasn't seasoned to much. Kind of bland. The tails ( we ordered 2) were quite small. When the bill came they had charged us full price for the tails and half price for the steak. They said that only one item would be reduced, of course. The bill was about $159 plus what we paid already and we were about $230. Little steep in my book Entertainment reviews were not very good. Complaining that there was a lot of opera. Not on this cruise. Entertainment wasn't bad. Not a big as other lines I've been on but ok. Its not a very big theatre so not very big shows. Mostly circus type theatre. Acrobatics on the stage with singing. I do not understand why they put a platform in the middle of the pool deck. I see the big H (helicopter) on it so it may have been required by law but to cut your pool deck by more than half was a mistake. It was very hard to find a lounge chair and if you went up to the other levels they allow smoking, including cigar smoking. We had to move quite a few times. The itinerary for the ports was done poorly. We got to Puerto Rico at 5 PM and left at 11:30pm. Not much you can do or see at night. St. Thomas was full day and our best port. St. Marteen was another half day from 11:30-5:30. Nassau was also a half day. Maybe loose a port and stay longer. For the first 4-5 days there are people trying to sell you upgrades to both dinners and drinks. It was a little much after the first day. With all that negativity here are some pluses. Our cabin steward was awesome. Always there and if we had a request he was right on it. The ship was clean and neat, if not laid out to get from one end to the other without changing floors. The food in the buffet was decent, not great, but not bad. At the Cruise Critic cocktail event the captain honestly told us the reason for the cocktails and cake was so we would all write wonderful reviews. I'm glad for his honesty but that's a little much. Read Less
4 Helpful Votes
Sail Date: May 2019
MSC- Money Sucking Cruise When my friends invited me on a 8 night 7 day cruise (this being my first time ever going,) I was highly estatic and filled with excitement at the possibilities of seeing sights and enjoying myself on a ... Read More
MSC- Money Sucking Cruise When my friends invited me on a 8 night 7 day cruise (this being my first time ever going,) I was highly estatic and filled with excitement at the possibilities of seeing sights and enjoying myself on a beautiful ship. First off, some background info is due. I am a military vet and I also have around ten years of experience of clientel, service, sales, and management. From our first step on the boat my party was offered dinning and drinking packages, understandable it being the first day (we all received a basic drinkers package and 3gbs of wifi with our itinerary,) but the sales NEVER STOPPED. When I say never, they were trying to sell us packages on our last day while we were eating dinner! Putting salesmanship behind me, my party was very much looking forward to night swimming and enjoying ourselves when all the kids were in bed. Negative. MSC closes their pools 6pm regardless if the sun is still up. Don't ask me why or how, but if they are lacking night time lifeguards they can sure use those salesmen offering us stupid packages! Which brings me to my next point: if you want to be served at the bar, expect those "free" 14 alcoholic drinks (which are limited basically to gin and coke, mosquitos, and long islands ONLY,) expect them to come in little fake plastic glass cups, be warm and roughly 30 minutes late. Don't like the drink? My friend MSC has your back! Go to another bar and it'll be served completely different and also in a different sized cup. First stop, the wonderful and beautiful streets of Pureto-Rico. We landed roughly around 6:30 and we were due back around 12 am...guess we are drinking again tonight fellas because everything else was closed! The majority of the food? Required reservations ahead of time (if you do find yourselves in the happy lands of heat and music, please order a Mofongo from your boy, thank me later). Our first day at sea in my opinion was a wonderful experience...thats only if you enjoy pools (that close at six mind you!) and sun. The waters were warm and I believe from the ocean since they were salty (I prefer cold water to refresh me when I swim personally,) and we found ourselves multiple times searching for a spot to sit and raise a flag for it was crowded. Beware of the main pool on deck 16! Looks like a giant pool but half of it is ankle deep? What?! When the sun became bothersome I found myself in the wonderful MSC casino..if you are a gambler like me, I hope you enjoy one blackjack table and one table of 3 card poker against dealer...besides that there are slots... enjoy! Oh and no smoking unless you enjoy facing the corner wall!!! Our other stops (St. Thomas, Bahamas, Virgin Isles,) I highly recommend you walk off port and find your own "extersion" we hired a driver for 20 dollars a person and received a 3 hour tour of one of the isles and it was wonderful. In comparison I paid 89 dollars to touch a sting Ray for five minutes then sat on the beach on one of the Bahamas islands...you do the math. Now we get to some juice, put on your reading glasses folks (if you haven't already, sorry for the long review!) because here is where it gets good in the third act. You. Will. Be. Charged. 87 dollars and 50 cents for room service. Even if you don't use them / call them / need them (like my party,) not in the paperwork you say? Say no more! Step on board and welcome to MSC! May I offer you one of our wonderful and expensive food packages while you are enjoying your dinner with your family? Please note, all of the above was told to 3 staff members and one manager who ended our conversation with "If you have any problems call customer service" and literally ran away to hide from me without wishing me a good day or sorry for my troubles (I spoke sival, lucid, and clear where the manager clearly didn't speak English.... properly.) Money Sucking Cruise gets one fat star for the beauty, the music at the nightlife (after 11pm the Disco room behind the arcade that is NEVER used is the place to be (25 dollars for 30 minutes of bowling what?!)) and they also get one star for a wonderful server and waitress who provided 5 star performance at dinner (buffett only had hot dogs and burgers from 11-5pm what?!) before their manager told them to stop socializing with us (which we resented him for) So please don't choose MSC...please don't... Read Less
4 Helpful Votes
Sail Date: May 2019
My friends and I wanted to try a new cruise line for my birthday. We decided to try MSC seaside since it had quite good overall reviews. But... The food was terrible. Even the buffet was terrible - and no different from day to day. I ... Read More
My friends and I wanted to try a new cruise line for my birthday. We decided to try MSC seaside since it had quite good overall reviews. But... The food was terrible. Even the buffet was terrible - and no different from day to day. I was surprised for a European company, I sure was expecting better. The food was absolutely tasteless. The entertainement was boring and eclectic. It looked like a low budget entertainement. They wanted to include everyone in the entertainement crew, but it didn’t even fit in the storyline. Plus, during the day, there were minimal to no entertainement at all. The only good part of their entertainement was the « adult comedy show ». Improv-like and funny. Almost no crew members were smiling. And absolutely no customer service what-so-ever. My friend was told to fetch himself all sorts of things and no one offered to help him out. Seriously, I’m never going on a cruise with MSC again. Read Less
2 Helpful Votes
Sail Date: May 2019
We were on the Seaside with 4 other families. Prior to sailing, their website was difficult to navigate. Embarkation was fast and room was ready before 2pm. Food at the buffets and all specialty restaurants were really good. Specialty ... Read More
We were on the Seaside with 4 other families. Prior to sailing, their website was difficult to navigate. Embarkation was fast and room was ready before 2pm. Food at the buffets and all specialty restaurants were really good. Specialty restaurants have the best service. But the nightly complementary restaurant needs improvement. Food choices were similar to buffet items and kids menu was unappetizing. They also have a lot of staff just standing around while there is only one person that can handle your bar drinks and took our friend 3 times to get the staff over to order our drinks. The Spa staff are super friendly and the thermal spa was a cool experience. Our housekeeping guy Antonio was very attention to details and our rooms are always cleaned to perfection. It was difficult to get service at the bar when it’s busy. They tend to service the men and European guests first. Women do order drinks too you know. So after a couple tries, I decided to just not bother with the bars. The nightly show became repetitive after 2nd night as they were the same performers but staged differently. The same guy goes on doing the same trick every night. My kid was really excited about the LEGO club on the day we board. However, after 2 days of kids club, we realized the staff are fully Spanish and Italian speaking and tailored to the European kids mainly and neglected the English speaking kids. So after 2 days, none of the kids wanted to go back to the kids club anymore. Even during the family activities, the staff were playing games in Spanish. Having been on a few different cruise lines, I think MSC does have better food but their customer service needs improvement. I understand they are a European cruise line but if you are sailing from Miami, you are bound to have a lot more English speaking passengers. So it would make sense to have your staff pay some attention to your English speaking passengers. Throughout the trip, I’ve seen a lot of European manager positions staff talking to their European guests. But we’ve never had a manager spoke with us or asking how things are except one manager at the complementary restaurant who was from India. He noticed our daughter wasn’t enjoying her mini burger was it was really dry and brought her something else which was very sweet. In comparison, it was the lower ranking staff that are friendly with any guests from any country. Read Less
2 Helpful Votes
Sail Date: May 2019
After choosing the cruise we were abit worried as the size of it and the amount of passengers. Not the case though. Embarkation was effortless and quick. Ship so clean and felt spacious. Never had to queue for bar, toilets etc. ... Read More
After choosing the cruise we were abit worried as the size of it and the amount of passengers. Not the case though. Embarkation was effortless and quick. Ship so clean and felt spacious. Never had to queue for bar, toilets etc. Never felt crowded in any areas on the ship. The staff were very attentive and always had a smile. Ipanema restaurant food was delicious and staff were great. Big shout out to the entertainment staff who every night entertained and danced with the passengers too. Ports were great I would say the only port which was abit of disappointment was San Juan as we arrived at 5 and left at 1 and it gets dark about 7 so you couldnt see very much. Disembarkation was also quick. Our only issue was our flight was at 5pm so we booked an excursion so we had somewhere with our bags, as there is no where you can leave your baggage. That is something I think would benefit alot of passengers. Read Less
1 Helpful Vote
Sail Date: May 2019
My wife and I (mid 30's) had a perfectly nice time on Seaside. The staff was friendly and engaging, although there was occasionally a language difficulty. The cabin had plenty of space for two people, although the bathroom was quite ... Read More
My wife and I (mid 30's) had a perfectly nice time on Seaside. The staff was friendly and engaging, although there was occasionally a language difficulty. The cabin had plenty of space for two people, although the bathroom was quite small. Dining was perfectly fine. Buffet was average but convenient for breakfast/lunch. Dinner in the dining room was quite good, I had one entree the entire week which was not made well. The appetizers/desserts were all high quality. Dinner at Butchers Cut one night was very good. Venchi was outstanding. Didn't have any crowding issues at the pools, yes they were busy, but we found places to sit at the Jungle and deck 16 pools every time we went. Bar service was slow, but I'm guessing it is because most of all of the frozen drinks on the menu which take a while to make. I don't speak Spanish, and I never had a problem being served in order. I would definitely spend more for the Aurea again for a few reasons: Anytime dining (we got a table for 2 each night with zero waiting)...the Aurea sun deck was never busy and had a convenient bar/whirlpools...and the time we spent at the thermal area/spa was excellent. The MSC app was fantastic, we reserved everything we were going to do (except a massage) on the app within the first half hour of boarding. It had full schedules, dinner menu's, etc on your phone/tablet. If you like being near the water, I would definitely suggest this ship. We docked next to a RCL and Disney ship at one port, and you could see being able to be outside on deck 8 (and 7 aft) on Seaside makes a huge difference. Chairs were plentiful for the sun or in the outdoor buffet seating. Excursions were fine. Nothing too exciting, but they were well organized and efficiently run. No issues with figuring out where we should be, should go, or getting to/from the ship. Read Less
1 Helpful Vote
Sail Date: May 2019
This was a MOTHER/DAUGHTER yearly adventure. I chose this cruise because of the ship. I had already cruised with Carnival and RCCL and wanted to explore other options. MSC Seaside is a beautiful ship. She shined from the first step to ... Read More
This was a MOTHER/DAUGHTER yearly adventure. I chose this cruise because of the ship. I had already cruised with Carnival and RCCL and wanted to explore other options. MSC Seaside is a beautiful ship. She shined from the first step to the last. The crew does a wonderful job by wiping all the glass and mirrors throughout the day and night. We did late dining - 7:30 pm in the Seashore, table 314 - Ivan & Jessie did an amazing job. Nightly shows were entertaining - reserve your seat(s) as soon as you get on ship WIFI. If you enjoy the Casino, they had several table / slot options. Bar service was great - Randy & John were attentive. And I can't forget about Venchi - THE CHOCOLATE BAR - it was absolutely delicious and had reasonable prices. Service was excellent throughout the ship. In my opinion, I would sail with MSC again. Read Less
5 Helpful Votes
Sail Date: May 2019
This was our 5th cruise but our first MSC. We chose this cruise because it was a new ship and had many activities for our 2 boys (11&13). But did not know that there was an extra cost for zip lining, bowling or arcade room! We had the ... Read More
This was our 5th cruise but our first MSC. We chose this cruise because it was a new ship and had many activities for our 2 boys (11&13). But did not know that there was an extra cost for zip lining, bowling or arcade room! We had the Aurea pkg, which was a higher end pkg that they do not provide any longer so there was a lot of confusion on board. From the moment we stepped onto the ship we encountered small issues but were annoying. Staff was very pushy as we took our first steps on board in regards to specialty dining and drink pkgs! and continued through out the week. Ship was very understaffed, private functions constantly held at the sports bar and we could not enter. sports bar only had 4 draft beer out of a list of 17!!! Some staff were rude, if you spoke Spanish or were European you were treated and served quickly. Ship was very crowded, poor service at bars. My boys were turned away at captains dinner night because they were not in long pants(nice dress shorts and button up dress shirt) we later found out people were at dinner wearing shorts and jeans! My boys were last ones served at bar for ordering pop because they were kids, only served quickly when I was present. We were on 14th floor with balcony, nice room but very small bathroom especially shower. Entertainment was a mishmash of dancing, singing and acrobatics...no real theme. Michael Jackson night was better. We witnessed someone in a scooter be denied access off ship because too difficult to visit Island....so wrong! as well they have no priority disembarkation protocol for wheel chairs, people just pushed forward to get off. Thermal spa was fantastic. Embarkation & disembarkation was quick only because we had priority in both. MSC you are a beautiful ship but boy do you have a lot of learning to do!!! we have decided to take a break from cruising and once we return it will Be ROYAL CARRIBEAN. Read Less
4 Helpful Votes
Sail Date: May 2019
MSC really not for the USA market. Have cruised many operators globally (RCCL, Carnival, NCL, Celebrity, Disney, Windstar ......). MSC pricing to attract USA travellers appears to be good value, very good at first sight. Till you get ... Read More
MSC really not for the USA market. Have cruised many operators globally (RCCL, Carnival, NCL, Celebrity, Disney, Windstar ......). MSC pricing to attract USA travellers appears to be good value, very good at first sight. Till you get onboard. All-inculsive package you get charged 15% service for each drink, even with a package if your drink is over the basic allowance, you pay the full drink price not just the difference/upgrade amount. Even premium dining was not great and was expensive. Food was the bland. the all in drinks package is a real work of genius. If you can get a drink of any description at any bar in less than 25 minutes even if the bar is empty, you are doing well. Worst of all was the attitude of at least 90% of staff is unacceptable in my view Ship public areas are a mix, some impressive, some cramped. Cabins are smaller than most modern ships but adequate. No towel animals or nice touches, its basic. You get what you pay for. They forget or not care you are paying for a vacation, staff are patronising, arrogant, lazy, aggressive and struggle with many basic polite communication skills. Will never sail with them again. based on my first MSC experience. To top things of they appear to have a lack of hygiene policy as sanitizers did not work in most areas and shampoo/body wash was watered down in cabins and struggle to get fresh towels. Entertainment was mixed also. Read Less
Sail Date: May 2019
We were a bit unsure about this cruise it was our 2nd cruise and our 1st on sapphire princess had been amazing. The internary was great loved all the ports the excursions we booked through msc were very good well organised. We were ... Read More
We were a bit unsure about this cruise it was our 2nd cruise and our 1st on sapphire princess had been amazing. The internary was great loved all the ports the excursions we booked through msc were very good well organised. We were impressed with the organisation of the tender at grand Cayman. The ship has excellent facilities we particularly enjoyed the thermal spa and got a good deal pre cruise. However for us the ship was just too big it lost that personal touch. The queues at all the bars were ridiculous lots of complaints from fellow passengers. The service in the main dining room at night was not very good, no care taken. We felt rushed to be out for the next sitting. Personally we prefer anytime dinning. Breakfast in the main dining room was a much better standard. The food at the buffets was surprisingly good at times better than the main restaurants but it was just too busy. The shows were excellent especially the adult comedy shows. We enjoyed the cruise but we now know a smaller ship is more suited to us. Embarkation and disembarkation were extremely well organised very impressed very little queing although we did have to go hunting for a suitcase not sure why it wasn't delivered. Read Less
2 Helpful Votes
Sail Date: April 2019
Second time on this ship. Easy embarkation and disembarkation. Had dinner in the Ipanema dining room.....our waiter was very personable and food was always hot when served . Cabin....very little closet space - would like to have more ... Read More
Second time on this ship. Easy embarkation and disembarkation. Had dinner in the Ipanema dining room.....our waiter was very personable and food was always hot when served . Cabin....very little closet space - would like to have more drawers or shelves. Love the Swarovski embedded stairways!!!! Pool area gets very crowded when at sea...........get there early to get your lounge chair! Bar service was slow at all bars......could have used more bartenders. Had the lowest internet/wifi package and service was spotty at times. Take he Behind the Ship Tour offered later in the week....very interesting and informative. Onboard shops were OK' Would book another MSC cruise in the future.....maybe a Mediterranean - depending on cost/amenities. Onboard photographers were good with varied scenes and poses. Pool on Deck 16 had lots of activities going on during the day for the kids and families,,,and good place to meet others. All said and done I would recommend MSC cruises to other friends/travelers. Read Less
2 Helpful Votes
Sail Date: April 2019
We chose the Seaside first based on cost. We've been to E. Caribbean many times, and Hubs is getting over medical problems, so we knew we would primarily stay on the ship. Embakation was a snap because he was using a walker, so ... Read More
We chose the Seaside first based on cost. We've been to E. Caribbean many times, and Hubs is getting over medical problems, so we knew we would primarily stay on the ship. Embakation was a snap because he was using a walker, so they offered him a wheelchair, which we gratefully accepted. We also had an accessible inside cabin, which was great. Lots and lots of room and large equipped bathroom. The ship was absolutely beautiful and never felt crowded, even with 5,000 passengers. What we especially liked were the many places to sit and gaze outside and listen to music or people-watch. We had the Fantastica experience which allowed us to choose our dining time, but for medical reasons we chose early dining. We had a very nice table for 2 but in a line of 5 tables, so you actually had 8 to 10 persons to converse with at times. We found the food to be good and adequate, not great, but certainly good enough for us to be pleased. Yes, portions are a little smaller, but you can order more than one from each course. Dessert is ordered when you order your main meal. The buffet on Deck 8 was also good, but not great. As many have already said, lots of repeats every day, but the salads and soups were quite good, as well as very tasty pizza available almost round the clock, We are black card, so we chose Butcher's Cut for our one included special dinner, and it was wonderful! What a treat! The filet mignon was melt in your mouth, and Hubs had the rack of lamb, which he enjoyed, as well. To sum it up, we were very pleased with MSC and will definitely sail with them again. We wish they would put a ship at Port Canavaral so we wouldn't have to drive to Miami. We live just north of Tampa, so it is a 5 hour drive, but next time we will plan it better and stay the night before in a hotel. Disembarkation was just as smooth. We literally walked off the ship and did not have to stand in an endless line. What a wonderful week!! Read Less
3 Helpful Votes
Sail Date: April 2019
We had a balcony room and was very excited for this cruise. Room and ship was nice. Mattress was uncomfortable to me but I'm pretty particular about whatI sleep on. Buffet food was ok but it was literally the same EVERY night for a ... Read More
We had a balcony room and was very excited for this cruise. Room and ship was nice. Mattress was uncomfortable to me but I'm pretty particular about whatI sleep on. Buffet food was ok but it was literally the same EVERY night for a week. Dining room food was terrible and always served cool. I only liked one night of the dining room food. My table mates also didn't care much for it. The shows were nice although somewhat repetitive. They decided to wash the balcony room glass banister while in St.Thomas. This actually made my balcony area dirtier than before. Had all kinds of hair and dead bugs on my balcony that wasn't there before. Plus it soaked all of the outside eating area on deck 8 so there wasn't any seats left inside during the lunch rush after returning to the ship after a day on the island. Just horrible planning. There were more issues but I think anyone can see how this cruise went. I did like how they are not in your face to take pics all the time but they are always pushing their specialty dining restaurants and drink packages. The ship is understaffed. Maybe it will be better when they get fully staffed. Hopefully food will get better. For now I'll stick with Norwegian, Royal Caribbean, or Carnival. Oh and twice during our trip their were toilet issues so toilets on our floor wouldn't flush. Read Less
2 Helpful Votes
Sail Date: April 2019
I have very mixed feelings about my 4/27 cruise aboard the MSC Seaside (my first MSC cruise). I had great service and I had substandard service. I was impressed by the appearance of the ship and disappointed by inconsistent policies and ... Read More
I have very mixed feelings about my 4/27 cruise aboard the MSC Seaside (my first MSC cruise). I had great service and I had substandard service. I was impressed by the appearance of the ship and disappointed by inconsistent policies and procedures. Let's get the bad out of the way first. Food quality and selection. I am in no way what I would call a foodie, but I was highly disappointed in the quality of the food in the main dining room (I ate in the Ipanema dining room each night with friends so I can't speak to the pay dining venues). I have no argument with the quantity as some have complained about and I'm sure I came back heavier than when I embarked. There were 13 of us in my group and most were dissatisfied with their meals. Many were sent back and other selections ordered. Now the wait staff was outstanding. They were engaging, informative, and very accommodating to our many requests. Even the Maitre D' made it a point to have a good Greek salad prepared daily for one in my group after she complained about the first one she was brought. I had read reviews from other Seaside cruisers who complained about the lack of variety of the breakfast buffets so I wasn't surprised. There were salads and bread aplenty, but I would have appreciated some change in the menu. Some good Canadian bacon, or even English bacon would have been a nice addition. Other lines are able to provide a variety in the buffets. A minor nit for me involved the Customer Service desk. This being an Italian line, I figured I could easily exchange some left over Euros I had from a Mediterranean cruise I had taken. The desk rep had to call someone else and then told me I had to take a penalty to exchange the money. I declined, went to the Casino and had it exchanged in less than a minute with the exchange rate in my favor. With all the Europeans on board this must have come up before. The desk was going to give me $10 U.S. for my 15 Euros! The only other complaint, and it was minor, involved extremely slow service in the Sports bar. I, and others, were surprised at the lack of attention. I'm not normally invisible, but I was beginning to think so, especially when other customers who came later were served first. I surmised these workers were exhausted. I watched other cruisers walk out when they weren't served in a reasonable period. Now for the good. Unlike the Sports bar, the service in the Champagne Bar was excellent. So good, in fact, I stopped there daily even though champagne is not my normal drink of choice. They took the time to educate me on different varieties and make recommendations. More importantly, two workers engaged me lengthy conversation daily regarding my home, sailing experience, thoughts on the ship, and telling me about themselves. One of my best interactions in more than 20 cruises. What can I say about the Creperie and the Gelateria. The gelato was excellent. I wish I had discovered those locations earlier in the cruise. It helped that I had the Premium All Inclusive package. The Cruise Critic Meet and Mingle was also another plus. We didn't get some minor officers stuck with the job, we got the Captain himself and he took the time to tell us how important we were to the cruise line. He might not think so after reading the first half of this missive. Plenty of drinks and hors d'oeuvres were available. I thought this was one of the better events even though there wasn't a lot of roll call participation, or programs scheduled. Every roll call is different. Finally, the entertainment. I took in all but one of the shows in the main theater. Yes, we saw the same acts in each of the shows, but for the most part they were excellent. As advertised, the Michael Jackson finale was worth waiting for. I didn't see the opera some folks complained about. Kudos to those who informed me about the status match program (Gold), and about upgrading to the Premium All Inclusive program before the packages changed last year. I had a much better enjoyment factor than some of my friends who complained about paying for everything. LOL I upgraded in early December when I learned the program was changing. I had to personally call the customer service line to get the upgrade from DOU. It took two calls, but I got it done and got the old Deluxe All Inclusive package. No questions on board regarding gelato, crepes, minibar, or any other drinks. Bottom line, would I sail MSC again? I think so if the price was right. While I was disappointed in some aspects, I would try it again with lowered expectations. I may give the Meraviglia a try when it arrives knowing that some things would be different from what I'm used too. I would have to try the Specialty Dining package and buy the Premium Plus plan. Not so my friends. We talked at length about sailing the line again, but they were turned off by the food and lack of variety of the entertainment. I expect MSC to keep tweaking its programs as it tries to increase its presence in the North American market to better suit these customers. Read Less
3 Helpful Votes
Sail Date: April 2019
Chose the cruise mainly for price and itinerary. Ship is beautiful inside and out. Embarkation was a breeze, self embarkation was as easy as I have ever experienced. Bar service with the Premium Package was very good. Drink/liquor ... Read More
Chose the cruise mainly for price and itinerary. Ship is beautiful inside and out. Embarkation was a breeze, self embarkation was as easy as I have ever experienced. Bar service with the Premium Package was very good. Drink/liquor selection was excellent. Nighttime music around the ship left a lot to be desired, the dance classes in the evening at The Haven seemed to go on forever.....ate twice at the Sushi Bar without reservations in the evening....was very good. Had steak house reservations, dinner there was very good. Ate off the ship in Puerto Rico one evening...did not dine in the main dining room. Room service twice for breakfast was on point and on time. Balcony Cabin was as expected, bathroom was small compared to the Mini Suites on the NCL Away Class Ships..I missed that. Room steward was fine, always kept plenty of ice in the ice bucket, etc... Pool on the rear of the ship was nice, but the smoking area you had to walk through to get to the restroom was pretty thick.... All in all, I would rate it a step below NCL on entertainment, (the Bride and I missed the nightly outdoor parties on NCL), and a step above on drinks/bar service, especially considering the prices of the drink package. I was very pleased with this...cruise came with The Easy package, upgrade to Premium was $27 PP PD...very reasonable, IMHO. Read Less
1 Helpful Vote
Sail Date: April 2019
This was our second voyage on the seaside within the last year. MSC Cruise lines was kind enough to give us discount credits since we were on the divina during hurricane Irma. I didn't care where the ship was going, I live in South ... Read More
This was our second voyage on the seaside within the last year. MSC Cruise lines was kind enough to give us discount credits since we were on the divina during hurricane Irma. I didn't care where the ship was going, I live in South Florida and Hawaii so I get my full share of palm trees! The seaside is an absolutely beautiful ship and very very well kept. The staff has come to understanding how to work on that ship and things flow very nicely. The drink packages and Internet packages that are offered by the cruise line are hard to beat. Even the easy drink package which doesn't give you top shelf liquor will do the job and get you all the soda, quality coffees, and sparkling water that you want. The best part of the cruise for my wife and I were at the dance classes and activities. Every morning on sea days there was an aerobics class and several dance classes available all the way into the evening hours. Also a highlight are the production shows. They are not your typical production show song and dance popular songs. They are elaborately costumed events involving singing dancing music and circus. I would say it is similar to a Cirque du Soleil with a different theme every night. And there is the Opera, it is shown in the afternoon during a sea day so if you're one of those that wants to oil yourself up and be shoulder-to-shoulder with a thousand other people on the pool deck you are more than welcome. However if you want something totally different that is extremely emotional and beautiful, go to see the Opera. The only thing that was disappointing throughout the entire cruise was the dining experience. The marketplace buffet is absolutely boring. It reminded me of my days in the Navy seeing hamburgers hot dogs and Pizza with overcooked meats every day over and over. There was always a mystery white fish available and some sort of sauce but it was always hard as a rock and tasting just like one also. The experience in the restaurants was a bit better. The foods were served up timely and presentation was very nice, however there was nothing ever really exciting about it. There was never that food item that said "I want to try that"! All in all it was adequate and it was put together pretty well, but it was not really a memorable experience. Overall for the price point it is very difficult to beat the MSC experience. I would only hope that they would liven up the food venues a little bit more so that it isn't so boring. Read Less
Sail Date: April 2019
Second time been on this cruise. After last year MSC became the cruise line of our choice and for the second year in a row they did not disappoint. We have now booked to go on the Seaview next year leaving out of Barcelona. We will ... Read More
Second time been on this cruise. After last year MSC became the cruise line of our choice and for the second year in a row they did not disappoint. We have now booked to go on the Seaview next year leaving out of Barcelona. We will book MSC cruises in the future. The cuisine is great. The additional dining options are superb but having meals in the regular dining room were also fantastic. The buffet is also varied and you have a lot of choices which is great for children. The pizza is very traditional Italian and pizzeria quality. The coffee bar with specialty coffees are as good as any chain, (move over Starbucks). We had a drink package which included sodas and wine at dinner which was perfect for our needs as we do not drink that much. The 2 of us each had a couple of cocktails a day which we paid above the drink package and for us that was less and didn't make us wish we had a better drink package. Read Less
3 Helpful Votes
Sail Date: April 2019
Beautiful ship and easy on/off. But if you are looking for a cruise with good food, good service, good overall experience, then go somewhere else. The food...,especially what was served at the general seating...was worse than what my ... Read More
Beautiful ship and easy on/off. But if you are looking for a cruise with good food, good service, good overall experience, then go somewhere else. The food...,especially what was served at the general seating...was worse than what my daughter gets at her high school lunches. The staff...rarely a smile, rarely a care. We ended up eating mostly at the buffet and even this was not pleasant....you would think they would serve something other than pork at the carving station. They have a sports bar but apparently the concept of watching sports at a bar is foreign to those at MSC. Putting a large screen showing espn with NO sound does not make it a sports bar. Oh and do not get sick if you go in this ship. There are no sundriies shops that carry OTC medicines to handle basic needs for coughs. They will however sell you an encounter with a “doctor” for a minimum of $115 to address your needs but first you have to get passed nurse Ratchet. In conclusion don’t waste your money. Read Less
1 Helpful Vote
Sail Date: April 2019
The Good Stuff Shows: The shows got better as the week went along. First two or so seemed a bit dull with singing and not much action. As the week progressed, the acrobats and dancers got more involved and the shows became far more ... Read More
The Good Stuff Shows: The shows got better as the week went along. First two or so seemed a bit dull with singing and not much action. As the week progressed, the acrobats and dancers got more involved and the shows became far more interesting. The Beerprov comedy team was incredible, although if you can't stomach some tasteless humour then it wouldn't be for you Adult activities: Every night in the lounge, they have short but fun adult activities - name that tune, majority rules, etc. Very fun stuff, and we even won a bottle of champagne! The MSC staff that run these activities are the best staffers on the ship The App: The MSC app is excellent. Daily itineraries and an ability to book show tickets, plus maps for the lost. Very very good. Others: Nice large bathroom in the suite, never felt crowded, gym had amazing equipment The Bad Stuff Service: Very slow and often unfriendly. One or two cruise staff were also downright hostile at times. Not enough staff in certain areas, particularly bars. Wait staff very slow at times as well. Food: Dull, uninspired, inconsistent... The buffet for breakfast was the same buffet every morning. The lunch buffet was the same. Very little variety from day to day. Also very limited offerings. The evening dinners were mediocre at best, and don't expect anything like lobster night without an upcharge. The prime rib was as thin as a pencil and overcooked. Worst food I've ever had on a cruise The smell: Oh my goodness, our bathroom smelled like a portable toilet. Several spots on the ship also occasionally smelled like sewage. Other stuff: Ran out of several types on wines on my drink package, although I wondered if they just didn't feel like opening more bottles. Took 48 hours to get a working room safe. Towels sometimes missing from out bathroom. Missing cutlery from the table. The Ugly Stuff Disembarkation: Absolute chaos. Several thousand people in a line that snaked endlessly around the ship. People were picking fights. It was an ugly scene Read Less
Sail Date: April 2019
We chose this cruise to experience new ports alongside being able to do back to back 14 nights. Our aim was to have a lovely, romantic escape. We upgraded to the Aurea experience especially so that we could escape to the ‘exclusive ... Read More
We chose this cruise to experience new ports alongside being able to do back to back 14 nights. Our aim was to have a lovely, romantic escape. We upgraded to the Aurea experience especially so that we could escape to the ‘exclusive sundeck’ that promised to offer ‘complete tranquility’ - but more of that later. Firstly, there are some things about this ship that are amazing. The thermal spa area which, with the Aurea package, you have unlimited access to provides steam rooms, aromatherapy, sauna and jacuzzi. We weren’t brave enough to try the snow room ! But we utilised the spa area virtually every day and on some days as a tactic to escape the chaos on board. The staff are friendly, helpful and genuinely welcoming. Excellent! The service and the jazz in the Seaview Lounge (deck 8) were excellent. Highly recommended! Similarly, the Sports bar (deck 8) turned out to be a find - the chicken wings are scrumptious (extra cost). Also novel and useful were the interactive screens (mainly located near the lifts) that enable you to find out the day’s activities plus book online for shows and restaurant tables using your wrist band. We also enjoyed the shows, live entertainment and ambience of the champagne bar. Sadly, not everything about our cruise was a delight. The Aurea sundeck (deck 19) on the first sea day was unbearably overcrowded and the staff simply unable to cope (I queued for 30 mins to get a drink). It was also crowded with chain smokers who seemed to care little about staying in their designated area. The pool staff ultimately had to act as bouncers ensuring that only those who had paid the Aurea upgrade were let in. They were certainly kept busy! And there were fights for seats / sun beds. Hardly the tranquil experience as advertised! There is a lot of commentary on this site about the food. And I concur. It was bland and, at times, inedible. How can an Italian cruise liner get risotto and osso bucco so wrong? The former was undercooked and inedible, and the latter seemed to have missed the gremolata entirely. Note - The elegant evening menu (ie. formal) does not include lobster unlike other cruise lines. And also as mentioned on this site, the Marketplace menu is the same each day. The freshly baked pizza is a safe and delicious option. More worryingly from a health and hygiene perspective is that the hand sanitizers in the public areas and restaurants never seemed to be full (I ended up using my own) and the toilets in the public areas that are supposed to be auto-flush often didn’t seem to work. Our cabin was okay but certainly smaller than other cruise ships and was already showing signs of wear and tear. The wardrobe / cupboard space was only just adequate for the two of us but again, much less generous than other cruise lines. The worst aspect was that we had to query two transactions on our bill that were erroneously added. We, along with many others, seemed to spend quite a while queuing at customer services, One charge was for a bottle of wine we didn’t consume. The other charge was for photos we didn’t have taken. Note - check your online account carefully every few days and certainly before you disembark. The back to back process was chaotic - no one seemed to know where we should go or the process (we felt like the lost tribe of B2Bs!). But, in the end, we were back on board and enjoying a well earned cocktail! Overall, we won’t be sailing with MSC again. Other cruise liners offer better service, better quality dining options and better overall experience. Read Less
4 Helpful Votes
Sail Date: April 2019
We chose the Seaside again because of the beauty of the ship, the lovely staff including approachable, interesting, kind officers. The opera singers and all of the other entertainers are amazingly good. I like opera to a degree. Sometimes ... Read More
We chose the Seaside again because of the beauty of the ship, the lovely staff including approachable, interesting, kind officers. The opera singers and all of the other entertainers are amazingly good. I like opera to a degree. Sometimes it puts me to sleep, but that is just me. I sit close to an aisle.lol. We decided to check out some of the family entertainment. MSC-Seaside really bends over backwards to make families with children feel welcome. I watch. I see. I think my grandchildren ages 1 to 18, would have a wonderful vacation on this ship. There is just so much to do. The food is so good! I/we read some of the negative reviews and we ask ourselves what do these people eat at home? There are so many choices both in the dining room and at the buffets. I am on a very restricted diet. MSC-Seaside is taking such good care of me. Gluten free, vegan(I eat fish) and dairy free. I am being pampered by all the attention. My husband is on a regular diet and enjoys the meals. The cruise critic community was treated to a special time with the officers. Drinks, snacks and a special cake was served. Thanks everyone! PS.. No sponsered excursions this time for us. We chose to stay on the ship and enjoy the food and drinks and the swimming pools. Read Less
1 Helpful Vote
Sail Date: April 2019
This cruise was so wonderfull. The first time I went in the carribeans. Stops were so fabulous. About the ship : I have already cruise on the seaview, and it's exactly the same ship. It was plenty but, because of his design, you ... Read More
This cruise was so wonderfull. The first time I went in the carribeans. Stops were so fabulous. About the ship : I have already cruise on the seaview, and it's exactly the same ship. It was plenty but, because of his design, you don't feel there are too much people. Just sometimes at the buffet or restaurant. Embarkation and disembarkation wasn't a problem, except at Grnad Cayman where we should take a boat to go to he port, and it was a bit longer but not too much. It was a little bit long to be serve at the bar, depend on the server. But this is the same problem on the other boat of MSC. I have the "My choice dining", so we went dining all days at 9h00, after the show (8h30). And it was allways simple to find a table, no waiting. We can ask for the same server all along the cruise. For the breakfast we went 4 times to the restaurant, and it was great. The others time to the self. Finally, I have no little children, so I can't critik the children installation. Read Less
MSC Seaside Ratings
Category Editor Member
Cabins 4.5 3.9
Dining 4.5 3.4
Entertainment 4.5 3.9
Public Rooms 4.5 3.9
Fitness Recreation 5.0 3.8
Family 5.0 3.8
Shore Excursion 4.0 3.4
Enrichment 3.5 3.4
Service 4.0 3.6
Value For Money 4.0 3.7

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