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4 Helpful Votes
Sail Date: May 2018
Have cruised 50+ times across all the major cruise lines. Was interested like many others in sailing on a new cruise line (at least for the US market). Traveled with DM. I am in my early 50s. Have enjoyed past cruises across Carnival, ... Read More
Have cruised 50+ times across all the major cruise lines. Was interested like many others in sailing on a new cruise line (at least for the US market). Traveled with DM. I am in my early 50s. Have enjoyed past cruises across Carnival, Royal, Celebrity, Princess and NCL. Have done the Haven on NCL a few times. We were concerned with the initial negative reviews of the Seaside like many others, but still decided to do the cruise. Overall it was a huge disappointment after listening to the MSC PR prior that they know know the US market and have tailored the ship/product for it. It isn’t in the slightest bit. It is still tailored towards the International market, which is probably a reason why the passengers are still predominantly European 7 months into sailings. Embarkation: flew into Miami the day prior. Took a cab to the ship around 1130. Read about white tent on these boards for yacht club, but of course cabbie/porter knew nothing about. Eventually saw white tent but just said yacht club luggage drop off so we continued into the main terminal since they had already taken our luggage. Told every MSC staff member in the main terminal we interacted with we were in YC, but the still pushed us through the main line. Only once we were almost finally through did someone mention, we should be elsewhere. Took us to the YC boarding lounge which was packed. Check in went fine until it was stated, my boarding card was misprinted and they had to go make a new one as the whole rest of the lounge left to get on the ship. The MSC staff member of course said they were all going to get pictures taken and not getting on the ship to sidestep our delay since your picture is done in the lounge. Ship: beautiful in many areas, very cramped, dead ends trying to walk through in others. As others have noted lounges are too small for the number of passengers onboard. Pool areas were very nice. The main Buffett on deck 8 was quite large with nice outside seating with nice variety. Show lounge was nice but as noted too small for the number of passengers. Yacht club areas were gorgeous, lounge, pool and dining areas. Much more spacious than NCL Haven. Lounge is a little impersonal since so large. As others have noted, the pool area has no shade and this still hasn’t been addressed. The pool staff does an incredible job finding/moving people around to find shade when noted. Cabin: the yacht club deluxe cabin was exceptional in size/setup. Gorgeous marble bathroom, huge balcony, but surprisingly no little table. No noise from above/below. Dining: realize that food is subjective, but a huge fail here compared to the other cruise lines in our estimation. Most meals in the Yacht club restaurant or pool grill. We prefer relatively basic choices, but the menus were very fancy. Italian night didn’t offer the same menu as the main dining room as others had noted, but that was a problem since there were no real Italian entrees besides the usual quirky pasta dish. Osso bucco was an off-menu item announced to some and not others. Food quality in our estimation fared poorly compared to other cruise lines. The pool grill is an utter disaster. Large enough to provide plenty of variety. Breakfast isn’t too bad, but the don’t do some dishes, poached eggs/eggs Benedict are no longer offered for some reason. Lunch at the grill is completely geared towards the European crowd with a formal spread rather than an Americanized grill scenario. Lamb chops, veal stew, kabobs,soups, over cooked fish and a carving station which usually consisted of lamb,pork,veal. You could not order a burger, get a sandwich. The fixings for a salad were minimal at best. There was never enough lettuce in the little container for one person to even try making a salad and very little salad bar items to add. At 4:00, a new food lineup dubbed by the few Americans as the American Buffett appeared. Hamburgers, hot dogs, pizza, sandwiches appeared although a little late for a casual pool lunch. None of which was available at lunchtime unless you went to the restaurant, main, deck 16 buffet. Entertainment: basically 7 nights of pseudo cirque du soleil knock-offs with the exception of a Frank Sinatra tribute? All shows are sing a song, dancers up/down stairs on stage, front row to bad canned orchestra, switch to acrobats, repeat all emceed by a cruise director touting the international cast, with intros in 5 languages. He was as underwhelming as they come. An abbreviated version of the Michael Jackson impersonator was appended to one of the overblown productions I guess as an appeasement to the US market. Daily activities were limited compared to schedules on other lines. Ridiculous that a ship that is meant to connect you to the sun didn’t even have a jogging track or wrap around promenade. Service: extremely slow and inconsistent in the Yacht club dining room. Maitre’d useless despite much feedback. He introduced us to the Chef midway through the trip and he attempted to be very accommodating with alternate selections, but the staff would just say not on the menu and Maitre’d would just smile, ahhh and kept going with no resolution. Butler was much more helpful than the NCL counterpart. Lounge staff are very stiff/proper. They almost protect the bartender from having anyone sit at the bar. They didn’t take kindly to take outs from the lounge despite having drinks included? Would like to bring an alternate drink not in the mini bar for an afternoon drink on the balcony and I felt like I was stealing since they wanted to always bring it to your seat. Mixed drinks at dinner were non-existent at dinner since they had to go downstairs to get them. The dedicated wine server never visited many tables, but your waiter would get you wine since the stored a few types in the restaurant. Ports: had been to all before and were not impressed with the selection of MSC tours so we just did our own thing. Disembarkation: Butler could escort you part of the way, but there was complete chaos in the luggage area. You had two main lines, with, without luggage? And an escalator with other people coming down and one staff member trying to regulate this. Global Entry sign in the terminal, but of course they don’t have it yet? Overall, nobody really does this well, so normal. Summary: not for us. I expect all announcements/food/product geared towards the European market when I am on a Baltic/Med cruise since Americans are just a small segment of the passengers, but we feel that MSC has just provided their same product in the Mediterranean and plopped it in Miami and doesn’t care since the ship is sailing full with an international crowd. We have never received a survey only 3 days into the trip so obviously after 7 months sailing they know they have issues, but some corrections are quick fixes and nothing has been done. The ship could be a winner with some changes, but they have been in the US for now at least 3 years as a company and still don’t get it. Read Less
6 Helpful Votes
Sail Date: May 2018
I booked this cruise 2 years ago with 6 other cabins and to be honest was very concerned after reading reviews. Low and behold a couple of bumps in the road on a personal level with configuration of bedding in my daughters room for 2 young ... Read More
I booked this cruise 2 years ago with 6 other cabins and to be honest was very concerned after reading reviews. Low and behold a couple of bumps in the road on a personal level with configuration of bedding in my daughters room for 2 young grandsons. Was it corrected yes, but not for 2 nights and then my husband and I were moved to another room and my daughter was given 2 rooms. Also our upgraded beverage package was not what we thought and yes once again MSC corrected problem and went above and beyond, the ship is stunning and with 5100 guests you would never know. I must say that all of the staff was beyond friendly and accommodating at all times. The food was fine but the steakhouse did not have ribeye or porterhouse. Someone made a boo boo in ordering at Miami. The bathrooms still have glitches in the common areas but doable. We enjoyed all the ports and especially the onboard time in Nassau. We have been there so many times that we took advantage of this beautiful ship. Waiting for the next deal and away we go. Read Less
4 Helpful Votes
Sail Date: May 2018
This ship was chosen for a number of reasons. It was new (still under construction) when it was booked and we had never sailed MSC, having sailed on Carnival and NCL previously. We were initially booked into the Yacht Club in an inside ... Read More
This ship was chosen for a number of reasons. It was new (still under construction) when it was booked and we had never sailed MSC, having sailed on Carnival and NCL previously. We were initially booked into the Yacht Club in an inside cabin. However, as the cruise date approached, a friend expressed interest in joining us and there were no Yacht Club cabins left that could accommodate three persons. I called MSC and they booked us into a Fantastica cabin on deck 13. It looked like it would be in a great spot. And then the ship launched and out came all the bad reviews and all the problems. And it seemed like cabins were being dumped in droves. And to my surprise, one of the aft balcony Aurea suite cabins that held three persons became available. So we switched again from a Fantastica cabin to an Aurea suite at the back of the ship, overlooking the aft pool. So the Aurea level of service came with a lot of perks which we enjoyed including the massage. I had read on other boards to book your massage if you're in Aurea as soon as you board or all the good massages and times are taken up. So that's what we did when we first got on the ship, and we each received a one-hour amazing massage in the spa. Granted, it was early in the day (930 or 10am I think), but still, it was amazing. When the hostess printed off the receipt for the massages, it was almost $500 reduced to $0 because of the Aurea package. We were also seated in a special area of the Seashore dining room. We had only experience Your Time Dining once on NCL, and this was similar. You showed up and got a table. We never waited. And because I know the relationship between guest and waiter is an important one, we always asked to be seated in the same section with the same waiter so he came to know us. It made for nice continuity with dinner. The Seashore Dining Room was lovely. I don't understand all the beefs (no pun intended) about the food. It was perfectly fine - not five star gourmet, but dare I say very to excellent and I'm pretty picky. I don't remember having to send anything back to the kitchen once because it was overdone or underdone. The waiters did seem a little harried, but were always polite and courteous. Remember people - this is a European line! Dining in Europe is an 'event', not something to be scarfed down in 15 minutes - so yes - it took a while but we enjoyed our meals and had great conversations while we enjoyed various breads before our appetizers arrived. The shows were good but strange. We went to all but one, and none seemed to really be what the title said it was going to be. The theater is small so go early if you want a good seat. You do have to book your shows in advance if I remember correctly. We never had an issue with ordering drinks at any of the bars. The bartenders were efficient and we always received the drink we ordered. With the Aurea package, the drinks are included, but we decided to upgrade to the Premium package. This was the only problem we had consistently on the cruise. We had to remind the waitresses and bartenders we had the Premium package when we ordered Premium drinks and were told consistently we did not. I had to gently remind them and ask them to open up the reservation and they always were able to find the upgrade and so we received our premium drinks at no charge. It was more annoying than anything else, especially after gone to Customer Service who also had to go into our reservation to see we had upgraded to the Premium Drinks package. I was told then that there should have been a sticker applied to the front of the card with a code on it, indicating the upgrade. The customer service agent give me three blank white stickers, and told me what to write on it, which I did and gave one to each of my traveling companions. Even with that sticker on the card, I had to gently prod the waitresses and bartenders to open up the reservation to see the upgrade. It became less of an issue as the week passed, because the bartenders came to know us, and knew we had the upgrade. Embarkation was a little confusing. When we arrived, there were two lines - one for the Aurea guests and one for everyone else (Yacht Club I believe went in a different door). Yet there was no signage, so initially, we got into the big line, until one of my travelling companions asked what the shorter line was for. So we asked, and they looked at our tickets, and said the shorter line was for us. But if we hadn't asked.... Once upstairs, at check-in, we were told there were no wrist bands, and we had to get them on the ship, yet we saw folks in the lounge wearing them! So we were able to get them on the ship, but then our reservation disappeared entirely. Again, an irritant that was quickly solved by going to Customer Service and it was all sorted out in a matter of minutes and we had our wrist bands and they worked just fine. We had also purchased the specialty dining package (three meals) and were told when we booked it included the Teppanyaki. We were slightly disappointed to find out the Teppanyaki restaurant was included in the 'other' specialty dining package (for Roy's), not the one we had purchased which included the steakhouse, the seafood house and Roy's (but not the Teppanyaki). The other issue we had with the specialty dining, was the wording of the menu which was very confusing. The waiter in the steakhouse which was our first specialty dining experience on board, was somewhat surly, when I said I wanted two appetizers and an entree and no dessert, and he said he would have to charge me for one of the appetizers. I replied and told him the wording of the menu said I could choose three courses from any of the following - it did not specify I had to order ONE appetizer, ONE entree and ONE dessert. We spoke to the manager, but he was firm and wouldn't budge. So again, we made the best of it. The food was very good in the steakhouse but not as good as the steakhouse on Carnival. We also ate in the seafood restaurant. The crab appetizer was enormous (5 different types of crab) and was included in the specialty dining package, even though that appetizer alone was something like $39! We tried eating in the Asian restaurant for lunch one day because they were booked up for dinner but it was a rough sea day so we didn't get to eat there. I would say this - if you're planning on eating in any of the specialty restaurants, go immediately to see them once you're on board if your PVP hasn't already made the reservations for you. This is the second thing we did after embarkation, after securing our massages. Overall impression of the ship - it's beautiful and glitzy. The outdoor space is amazing all over, given the wide decks and the ability to eat al fresco. We never had a problem finding a seat in the buffet. I would say this. I really feel the interior spaces have been sacrificed for the addition of more cabins and all the out door space, so the inside spaces felt small and cramped. The casino is ridiculously small for the size of the ship. I will also say this about the muster drill and something to keep in mind if you're a North American. Because it's a European line, the announcements are made in six languages, so it can take a while. Be patient. It's for your own safety. The one thing I did find a little disappointing as a gay man, was there was only one LGBTQ meeting on the second night. On NCL and Carnival, they have more than one, so if you missed it, you missed your only opportunity to connect with other LGBTQ cruisers. However, the MSC staff member that facilitated the meeting was wonderful and charming and engaging, and got us all talking. So it was well worth the effort for us to attend. Would I sail MSC again? Yes. I would. I'm looking at the Meraviglia in 2020. Again, your vacation is what you make of it. Nothing in this world is perfect. And while I agree you should get what you pay for, we are all human and mistakes can happen. Go with the flow, and deal with issues when they arise. Read Less
7 Helpful Votes
Sail Date: May 2018
What can I say about this cruise. We took a 7 day cruise to the Caribbean. Let me start with the positives. Staff was very friendly. The room was nice. The bed was a decent size and very confortable. The entertainment was average. ... Read More
What can I say about this cruise. We took a 7 day cruise to the Caribbean. Let me start with the positives. Staff was very friendly. The room was nice. The bed was a decent size and very confortable. The entertainment was average. The negatives. The food in the buffet and main dining is below par. We went to a speciality steakhouse on board that was out of the main two steaks that most people order which is the Ribeye and Porterhouse. The sirloin that I ordered wasnt any better than bad steak houses like Outback. This ships holds 5000 people and the morning buffet was a challenge. There are so many people that it is impossible to find a seat.When you do the lukewarm food is cold. Not to mention all the people pushing pass you to get food. There was no outside food near the pools just making burgers,hot dogs, or pizza if you didnt want to bother with the lunch crowd. Guest Services desk where you get money and settle your bill only had about 5 people working at a time so be prepared to wait in line for awhile. The merchandise specials they had for sale was a madhouse. No organization and hundreds of people in one small space trying to get to the tables to see what's for sale. The worst is the elevators. Only 16 elevators for a 19 deck ship with over 5000 people. Be prepared to take the stairs up and down may decks unless you want to wait an abnormal time for the elevator. Overall I would not go on a MSC cruise again unless I hear changes have been made. I will try Royal Carribbean or Norwegian next time. Read Less
4 Helpful Votes
Sail Date: May 2018
This was our first cruise, we travelled out of Miami as a family ranging from under 1 to 75, MSC Seaside did not disappoint, if anything I think it has started a cruise obsession with each and every one of the family. Like a previous ... Read More
This was our first cruise, we travelled out of Miami as a family ranging from under 1 to 75, MSC Seaside did not disappoint, if anything I think it has started a cruise obsession with each and every one of the family. Like a previous reviewer I too attempted to change our cruise based on previous reviews, I can hand on heart say these reviews had to have been based on teething problems because by the time we set sail MSC Seaside had everything under control. The staff were excellent, very attentive, always smiling and ready to serve, help, advise etc.....The restaurants were fantastic, food in the Seashore was superb every evening as was our waiter Michael, we ate there all but one night when we chose to try the Teppanyaki ....what a fun night, the chefs are amazing and food was excellent. The shows are brilliant, the entertainers and artists are top class and Steve adds some giggles before and after the show, we went to the 6.45pm show most nights and never had a problem finding a seat, the later show is definitely busier so might be wise to book in advance, all bookings for excursions, restaurants, salon, spa and shows can be made easily on the MSC app on your phone. DO NOT let other reviews turn you off, as per above I'm sure there were initial teething problems and unfortunately some people never think to add a good review but only review to have a rant. All in all excellent ship that I would highly recommend. Read Less
7 Helpful Votes
Sail Date: April 2018
Pro - App - embarkation (Aurera) - Pizza & Pasta (Italian Cruise Line) - Food/Service in Ipanema-Seashore Restaurant is ok - Coffee/Icecream like in Italy Cons - Short on Staff (wording from employees); leads to ... Read More
Pro - App - embarkation (Aurera) - Pizza & Pasta (Italian Cruise Line) - Food/Service in Ipanema-Seashore Restaurant is ok - Coffee/Icecream like in Italy Cons - Short on Staff (wording from employees); leads to lack on service and overall friendliness - You‘ll wait forever if you need an elevator - Guest Service is a desaster - prepare to wait again; Call them by phone, if you are lucky somebody will respond after 10 Minutes - Not much variety on Buffet, no action station; salad bar is a joke - They didnt let me into the Main Restaurant yesterday (I was wearing decent shorts); I accept, even if I hate that somebody tells me what to wear after paying thousends of Dollars; my point is, if you intend to be the Titanic make sure you have the corresponding service in place - Entertainment program is pretty poor, if I compare with other cruise lines - Casino is extremely small - no holdem poker - waiter have kind of ePads for the orders and it constantly fails (employees end up in discussions with each other) - a lot of paperwork to apply for the kids club - also for the waterslides; this is a brand new ship but they work like in stone age - overall not in love with the details A long way to go for MSC - going on like this, its no competition for the classic cruise line (RCL,NCL, Carnival) - and I say this as an open minded european - lesson learned after 2 days on sea - my first and last cruise on MSC. Read Less
13 Helpful Votes
Sail Date: April 2018
I don't understand what the poor reviews were about except perhaps in inauguration first few times the ship had to get all the kinks out. My experience withMSC seaside was nothing but the best. This was my sixth cruise- ... Read More
I don't understand what the poor reviews were about except perhaps in inauguration first few times the ship had to get all the kinks out. My experience withMSC seaside was nothing but the best. This was my sixth cruise- carnival, royal Caribbean, Norwegian and Now MSC. Positives- Embarkation and Disembarking fast and coordinated balcony stateroom ( always clean, room steward friendly, helpful, towel animals, relaxing and roomy) Bella experience Casino staff ( top notch, always right there and fun atmosphere) Bingo, slots, blackjack and scratch offs Restaurant staff welcoming and fast service Miami pool- cool saltwater adult only pool with trance/spa music making you feel relaxed Beautiful decor The BEST SHOWS at SEA - standing ovations ( must see Michael Jackson Thriller scene and acrobatics) The Buffet- best pizza, croissants, orange juice and gelato Panorama pool deck Negatives- Food in restaurants is just o.k. Except for the baked Alaska, shrimp cocktail and NY strip steak If you look to do karaoke, not the ship for you ( they don't have it) Read Less
2 Helpful Votes
Sail Date: April 2018
I chose this cruise because they had awesome deals for solo travelers. Loved the ports even though they were still recovering from hurricane damage, gotta support them! I would definitely go on this ship again. It was huge! Had a very neat ... Read More
I chose this cruise because they had awesome deals for solo travelers. Loved the ports even though they were still recovering from hurricane damage, gotta support them! I would definitely go on this ship again. It was huge! Had a very neat layout. Lots of public areas, different things going on all the time. Only thing I can say about the ship is that it seems to be MSC's way of appealing to an "American" crowd... I missed the Italian culture and food of the MSC Divina. MSC still has awesome food and service all around! They even upgraded my room to a wellness balcony when I only asked for an inside cabin, which was amazing! So much space in the rooms. Cabin was well kept, steward was great and very helpful. Entertainment was good, but a little provacative at times. Activities were great, definitely a fun crowd. I didn't do any shore excursions but I still loved the ports. Only complaint I had was their new beverage package, employees weren't well trained on what was included or not so that made it difficult to enjoy. Other than that, awesome trip! Read Less
1 Helpful Vote
Sail Date: April 2018
Embarkation day tips: - Make sure to staple or tape luggage tags ahead of time (our baggage helper did have a stapler but not all might) - Even though our ticket said boarding time was 4:45 PM I called MSC and they said we can board ... Read More
Embarkation day tips: - Make sure to staple or tape luggage tags ahead of time (our baggage helper did have a stapler but not all might) - Even though our ticket said boarding time was 4:45 PM I called MSC and they said we can board anytime after noon - If you want to upgrade to the deluxe drink package do it as soon as you board the ship. There was no line and a guy advertising right as we walked on board. It was $8 per day per person extra with a 15% service fee added. It was not officially added until after we left the port to avoid taxes, but they put a sticker on our card we used to show the bar tenders we upgraded. It ended up getting added at 9:17pm and can be seen on the profile section of the MSC and me app on the TV or the MSC app on your phone - we arrived around 1pm and got through security and check-in in about 10-15 minutes before we were on board (no lines but make sure to look for priority boarding or aurea signs for security, check-in, and the boarding elevator to skip lines) - deluxe package includes Venchi specialty gelato cups and specialty chocolate mixed drinks - deluxe includes mini bar (limited menu and needed to have staff unlock upon arrival but that was quick and easy) - deluxe includes fresh squeezed juices @ solarium bar deck 19, Miami Beach bar deck 7 - went immediately to the spa and booked our included couples massage ( three check in spots, but very slow to go through each person, luckily only one couple in line in front of us. They have so many cool options I can understand how it could take time to select) - once there we went back to our room and they were still finishing getting ready ( said by 2pm and we arrived at 1:58 or so, not to far off but probably 2:15 would be a better estimate - went to aurea and wellness only deck 19 solarium ( personal bar, 2 hot tubs and chairs spaced further apart with more room) - over heard someone say you need to book shows in advance, when we got back to our room we used the TV and remote to reserve our theatre shows and desired time slots for the week (only the nightly shows which have 3 show times, 6:30, 8, and 9:15 and about 900 spots for each show). We attended the 9:15 show and upon arrival at 9 we heard them turn away the couple in front of us because they didn't book and they were full - dinner service was probably the only slightly negative thing I have to say about day 1. Getting a seat was quick and easy (less than 5 minute wait), but probably at least 5, closer to 10 minutes before getting any kinds of service. Took another 10 before our drinks arrived and then order was taken ( choices were pretty good and food was amazing, shrimp cocktail only includes 3 shrimp, glad I got two) appetizers arrived semi timely but felt about a 10 minute or more gap between finishing starters to getting entree's - balconies on 9th floor are twice the size of all other balconies above us (excluding yacht club I'm sure) they have two sun bathing chairs, 2 regular seats and one foot rest ( if you have a room next to family or friends on this floor at least it looks like you can request to have the last quarter of the balcony opened up for easy access between rooms if desired) - beer menu is pretty weak (Heineken everywhere as basically the only thing on draft everywhere but the sports bar) The sports bad has about 16 draft choices including Murphy's Irish red which was a nice surprise ( the nicer beers are only available with the deluxe drink package, Yuengling is considered premium for the deluxe package only) DAY 2 : - breakfast was excellent. Very quick seating as well as service at 9am. - Seaview lounge on deck 8 has a nice selection of special mojitos with real fruit muddled - dinner at 6pm was much quicker and also pretty empty - marketplace buffet had several of the same entree's as seaside reastaurant that same night. Basically I could make my own plate with the same meals on the menu. - thermal spa areas included with aurea ($300 normally per couple) hot Sauna, cooler sauna, snow room, hot stone lounge chairs, nice large hot tub, 2 stream rooms, and a couple other small things - bowling, formula 1 simulation, zip line and billiards cost extra money DAY 3 ; - Venchi crepere opens at 10 on deck 7 and crepes are included as part of the deluxe drink package - aurea rooms on deck 9 get loungers which make sun bathing possible in the afternoon for even number cruise rooms if ship is heading south - would be nice to have more drop off garbabe station near the food areas. Would be easier to drop empty drinks and finished plates off. It simple and not something most people mind doing. - visit specialty restaurants with deluxe drink package to get unique and upgraded drink options - bars have chips and peanuts at night time complementary and sports bar has nachos, salsa and guacamole - doubles are included just need to ask DAY 4: - quick and easy to get off the cruise ship. - lacking instructions the day prior for the cruise stop where to go or how to get off DAY 5: - do not take Bacardi and shopping excursion. Get two hours at a normal mall and then the history tour program Bacardi, not the actual tasting tour Read Less
3 Helpful Votes
Sail Date: April 2018
Sailed on MSC Seaside 4/29 out of Miami to San Juan, St Maarten and Nassau. Beginning with embarkation, I should have been prepared for what lied ahead. A disorganized mess getting on the boat, rude people that didnt even try to help; ... Read More
Sailed on MSC Seaside 4/29 out of Miami to San Juan, St Maarten and Nassau. Beginning with embarkation, I should have been prepared for what lied ahead. A disorganized mess getting on the boat, rude people that didnt even try to help; once on the ship, yes it is glitzy and beautiful, but for what is good about the decor, the service and the employees are horrible. We were never told about the seating at MDR - only 3 timeslots - 5, 7 or 9 - and obviously , the 7 fills up with the elite group, so you are left with "late lunch" or "bedtime snack". Like a cattle call, standing on line, waiting for the previous group to leave and let the next group in - pushing, shoving and then the service was just as bad. We did have a decent waiter for the 3 nights we dined there, but it did not make up for the food (pick one from the 3 categories - you could get extras but the portions were so small, you would have had to order 10 to get a decent taste). Steaks were no better than Sizzler, fish was fishy smelling and tasting, shrimp were just that, SHRIMP and covered in sauce. Presentation was nice, but Im not there for looks, Im there to eat my main meal. We walked out of the MDR at lunch - very few selections. Buffet food was horrible - hot foods were ice cold - waffles and pancakes in AM and FF at lunch, never enough places to sit and not enough people to clear empty tables - you had to move dirty dishes yourself. Specialty restaurants were ok - Asian was good, service was good, Steak House was mediocre, and Ocean Cay was HORRIBLE. Fish smelled spoiled and tasted worse. Pool area was a nightmare - people snapped up chairs - multiple ones at 6 am and put their towels there and never returned - and NO ONE from the cruise would do anything about it. So few chairs and no place to sit especially when you are at sea for 4 days and weather was nice. Bar service was the worse of the worse - we waited 20 minutes to be acknowledged in the Sports Bar - moved over to another bar and the waiter did not know what a Dirty Martini was or what a 7 and 7 was - asked us several times, and even with exact directions, they still got it wrong with no apologies. Cabin was nice - spacious but housekeeping NEVER replaced the toilet paper or tissues - 3 times we had to call down to guest services to have items brought up - I also believe that housekeeping went through our closet - things were moved around twice when we came back from dinner. The entertainment was absolutely abysmal - the shows were kindergarden quality and the singers and guitarist must have been tone deaf - they did a lot of screaming and not much singing. Overall, for our 25th cruise, I would rate this the very worse. The staff needs to be retrained or maybe just TRAINED - some lacked even common courtesy and professionalism. There are so many cruise lines to choose from and while the boat was beautiful, service, food and quality of cruise is what most people pay for - atleast it is for me. I doubt seriously we will ever be on an MSC boat again. Oh, and I posted a few complaints on FB and someone from MSC im'd me and asked me to not do that - that they would get in touch with me personally - and they NEVER have!!! BUYER BEWARE ON MSC CRUISES!!! Read Less
8 Helpful Votes
Sail Date: April 2018
I wanted to see the new built for America MSC Seaside. The ship is indeed a beautiful ship but it still has a strong Europe décor theme. I guess they did it this way in case things don't go as planned sailing from American ports. ... Read More
I wanted to see the new built for America MSC Seaside. The ship is indeed a beautiful ship but it still has a strong Europe décor theme. I guess they did it this way in case things don't go as planned sailing from American ports. Also the cruise was priced at almost half of what my sister and I expected to pay on a new ship. My only complaint about the layout of the ship had to do with public restrooms, too few stalls per women's restroom. All those people with only 3 stalls in most restrooms. The food was standard cruise fare. It was not as bad as I had imagined based on previous reviews I had read on other travel websites. The offerings were a bit repetitious but the flavor was OK. The week my sister and I sailed the crew was very good and polite. It was almost as if they had gone through some kind of cultural enrichment training. I enjoyed engaging with the guy who monitored the gym in early morning and a young lady who worked in the Marketplace Buffet. Both are from South Africa. Biggest overall complaint had nothing to do with the ship or crew. There seemed to be an undercurrent of tension of passengers from The Americas versus those from Europe. Not the ship's fault. Read Less
7 Helpful Votes
Sail Date: April 2018
Wonderful time. Staff was great. Had a great guy at the pool Onil Paderno every day. What a nice, helpful guy and he really added to our good time. The food didn’t seem to be as good as it was on the Divina especially in the bar area, ... Read More
Wonderful time. Staff was great. Had a great guy at the pool Onil Paderno every day. What a nice, helpful guy and he really added to our good time. The food didn’t seem to be as good as it was on the Divina especially in the bar area, but some of the meals in the dining were not as good either. I also like the breakfast on the Divina better because you could order pancakes, French toast,etc and on this ship, with the exception of the eggs it is all buffet style. But the yacht club is AAAAA. The entertainment in the theatre was good but especially the Michael Jackson show. Embarkation and disembarkation were very smooth as well as the ports. Our cabin was great. We went on an excursion in San Juan “panoramic island tour” and it was interesting. This ship is always a wonderful but we had a few friends with us this time and had a great time. We actually have 3 more cruises scheduled for the future. I do think they should be stripped the kids from the yacht club pool area. The ambience and there is very soothing but they were times when the Jacuzzi and Pool have the kids and I’m hollering etc. Read Less
4 Helpful Votes
Sail Date: April 2018
We booked an all inclusive balcony on this ship and we left the cruise with mixed emotions. The cruise company are Italian, and most of the officers seemed either Italian or European, whilst a great deal of the “ working “ staff in ... Read More
We booked an all inclusive balcony on this ship and we left the cruise with mixed emotions. The cruise company are Italian, and most of the officers seemed either Italian or European, whilst a great deal of the “ working “ staff in customer service roles within the restaurants and house keeping were Indonesian / International The International staff working in brown uniforms were amazing Sadly our experience with the others was far from pleasant, and we also witnessed some buffet supervisors Placing stress on the hard working staff by asking them to “ clear tables faster “? They in turn just walked around barking orders and we were amazed to be beaten to the steak and chicken grill by the staff in uniform They actually and very blatantly make a bee line in the buffet for the nice food whilst paying customers look on in disbelief The fact that only I buffet was open at times meant it was like a rugby game getting to a table and goodness knows if you wanted an omelette We waited for 20 minutes one morning , whilst being pushed from side to side by guests battling to reach the buffet. The maitre’d on duty at the seashore restaurant was inappropriately over assertive in attitude towards us when we arrived late for the second sitting. His body language and facial expressions are not conducive to a customer facing role, and we did not return to the restaurant again because of this interaction on one of the first nights . My other observations were that dispite the ship being 5 months old - our balcony cabin looked shabby. On the first day we found food and glass under our bed and the maroon colours in the room have not worn well. We used our own clorex wipes to clean our balcony ledge that was caked with dirt Ringing down to reception was also not easy and very seldom answered within 2 minutes. Maybe the staff are just over worked and the ship is just too big. On a positive note the cocktails are amazing and they do not use cheap mixers like some cruise company’s Also the bars and guests areas and Swarovski staircase are amazing The spa is also beautiful but was very busy once again In future we would prefer a ship with better customer facing interactions and less people The entertainment started very badly with a very “ Italian style “ operatic style show that at times made us cringe. The singers were not as professional as other cruises we have been on. However the Michael Jackson show was excellent The cruise director Stephen should be replaced by his assistant who was an excellent example of great energy with multi - linguistic skills Stephen spoke “ Afrikaans “ and announced it as Dutch ??? On their good morning tv programme All in all the boat lacked that personal customer service you expect on a cruise Sad because this cruise could of been a winner Read Less
4 Helpful Votes
Sail Date: April 2018
Great one bedroom room. Lots of storage. Only complaint is small obstructed balcony. Staff and crew very friendly. Food was good. But pool hours not so good. Closes early. ZIPLINE hardly ever open. Kids club limited hours and closed 4 ... Read More
Great one bedroom room. Lots of storage. Only complaint is small obstructed balcony. Staff and crew very friendly. Food was good. But pool hours not so good. Closes early. ZIPLINE hardly ever open. Kids club limited hours and closed 4 hours at lunch thru evening. Kids have to do scheduled activities instead of free Lego play if they want to. My 10 year old was very disappointed and barely went. Not sure if we would cruise msc again versus Disney for family cruise Boarding seemed very confusing even though you have priority boarding. Food overall was good but not extraordinary. Buffet has variety but same each day. Speciality dinning excellent. Worth the upgrade to deluxe drink packages. Coffee st venti best ever. Gelato and pizza were excellent best I ever had Overall had a great vacation but not comparable to Disney Cruise line if your looking for a family cruise. So u less good deal not sure we would go on seaside again. Read Less
4 Helpful Votes
Sail Date: April 2018
The ship was the most beautiful ship we have ever been on. Even though the ship is massive it really never felt overly crowded to us. There are all kinds of places to sit and lounges everywhere, we particularly loved the sports bar it was ... Read More
The ship was the most beautiful ship we have ever been on. Even though the ship is massive it really never felt overly crowded to us. There are all kinds of places to sit and lounges everywhere, we particularly loved the sports bar it was non smoking which was awesome and the staff was super friendly. Actually the staff on the entire ship was very nice and friendly except the customer service desk. We had an issue with a previously booked spa package they never resolved and really put a damper on our plans for sea days. A ship of 5300 people and they staff the desk with 3-4 people long lines for customer service always and they really didn't seem to care my only complaint was customer service desk. We had a Fantastica Balcony which looked like every other balcony it was nice, storage space was a bit tighter than most ships would hate to have had more than 2 people in the cabin as I like to unpack and not live out of a suitcase. We did the Bella package and it was perfect for us. The yacht club spaces looked beautiful but I would rather go on 2 cruises instead of pay for one yacht club. We did all 4 specialty restaurants and really loved all of them. Only ate one night in the dining room and it was okay. The two buffets were great in that there was always a place to sit unlike a lot of cruise ships. Loved the pizza it was awesome one day after a full day of snorkeling we decided we really just wanted the yummy pizza for dinner it was that good, the buffet food was typical cruise ship buffet nothing special. The shows were a bit odd, but we did enjoy them, they had a talented cast that performed every single night (really weird is they recycle the costumes you see the same costume in several shows). I also loved making reservations for the shows, last year on Princess we missed some due to not enough seats. We would have liked to have more to do on sea days they really didn't offer much if you don't sunbathe, play bingo or go to the art auction you are on your own. I shouldn't complain it forced me to relax which was much needed. They had a very nice, well equipped gym. I got a great hair cut in the salon, was scared to have it done by a stranger but he did a good job I really like it. It was very European it felt like those from the US were in the minority which was very cool it made it feel like we were really getting away from home! It was fun to hear all the different languages. All in all a wonderful time and I am ready to go back asap!! Read Less
3 Helpful Votes
Sail Date: April 2018
We had sailed on MSC before (Divina) and really enjoyed it. Wanted to try the new ship which replaced the Divina out of Miami and found a good deal on MSC Seaside. We were not disappointed. It is a beautiful ship but once onboard, it ... Read More
We had sailed on MSC before (Divina) and really enjoyed it. Wanted to try the new ship which replaced the Divina out of Miami and found a good deal on MSC Seaside. We were not disappointed. It is a beautiful ship but once onboard, it did not seem crowded. There were a lot of activities and although we did not go to the shows, the feedback from talking with people at dinner said they were some of the best shows they have seen. Disembarkation went smoothly, got through security and then had to wait about 15 minutes before boarding the ship. There were plenty of seats in the waiting area so you did not have to stand while waiting. There are two buffet areas, one on deck 8 and the other on deck 16 (smaller than 8). We used the buffets for breakfast and lunch. Breakfast was the usual type entrees you would expect for breakfast and did not change much. One nice feature for breakfast if you like baked ham is they had fresh hams on a rotisserie behind the omelet area every day, which they would then cut for you. It was delicious. We enjoyed the lunch buffets much better with different entrees offered each day. The pizza was really good onboard the ship.We ate in one of the main restaurants for dinner and the selections were excellent and the food was really good. You have 3 choices for dining times from early to late. We did early dining and were able to get in and out in less than an hour. The ports were really good, (St. Marteen, San Juan and Nassau). Although we have been there before, they are still great ports to visit. The service was very good and we found the staff very helpful. Captain Massa and staff were very visible throughout the cruise which was nice. We had a balcony cabin on the 10th deck which was very serviceable. There could have been some more hanging spaces but we solved that with wall magnets we brought with us. We did self assist for disembarkation and were off quickly and the line for customs moved quickly. All and all, we were happy with our cruise and have rebooked the Seaside again for August. Read Less
9 Helpful Votes
Sail Date: April 2018
After enjoying our best cruise ever while sailing the Divina in August 2017, we were so excited to experience the Seaside; so much so, that we brought friends with us and were so disappointed and embarrassed by this ship and her crew. ... Read More
After enjoying our best cruise ever while sailing the Divina in August 2017, we were so excited to experience the Seaside; so much so, that we brought friends with us and were so disappointed and embarrassed by this ship and her crew. I have never had such a negative experience with a ship’s crew as I did the Seaside. Our room steward was virtually absent during our seven-day trip, the Maitre’d in the main dining room was incredibly rude to me when I voiced concerns regarding the poor service the first night, actually sharply reminding me it was the first night. I might add the service from our main waiter never improved. From the fourth night on, the seafood was inedible as it was evident it had gone bad and was still served each night. Whether the jumbo prawns, smoked swordfish, salmon, mahi or the cioppino, every dish was not palatable and required removal from the table. The last night, my husband commented on the poor quality of his seafood dish and as the other Maitre’d walked away from the table, we noticed he was mocking my husbands concern in full view of our table and the entire dining room. The only positive dining experiences were our assistant waiter, Manita, who ensured our drinks were on the table prior to us sitting down; she was efficient, friendly and made us feel cared after. Another pleasant surprise was when we encountered our Maitre’d from our Divina cruise in the buffet, as he had been assigned there for this cruise. Not only Cornell Ilie recognize us from eight months ago, but remembered our names, our table for two, that the cruise was our ten-year anniversary and the dishes he introduced us to- from eight months ago, HE remembered us; that was utterly impressive. I spotted him bussing tables in the buffet when the staff could not be bothered to do so; we ended us cleaning off tables in the buffet area as none of the crew seemed interested in doing so. On a particularly blustery afternoon, while dining outside, some items blew off my plate in front of the crew members working the buffet area, but instead, my husband was forced to pick these up to avoid them flying down to the pool area below. There are so instances I can mention, but hopefully those listed above illustrate my extreme displeasure. With regard to our room steward, not only did he perform him duties in a cursory manner at best, but he did not fill our ice bucket until the last two nights, took our used pool towels without leaving replacements, knowing that we were scuba diving the next day. When we requested towels from a steward that happened to be in the area, we were advised that he did not have any with him; not that he would tell our steward or even get us one, simply no, he did not have them. The bar servers were also terrible on this ship, as we had to either flag someone down or order our own drinks from the bar. It seems no one on the Seaside, excluding Cornell, has received any customer service training and it is apparent they are not concerned with the quality of their guests’ vacation. The ala Carter charged for the activities on the ship like the zip line, bowling, F-1 simulator and other activities that drew us to the Seaside felt like false advertising, as they should be included on an all-inclusive trip, but given the other issues encountered, is really just one more reason the Seaside was a colassol disappontment. The final complaint I have is regarding the disembarkation process, which was supposed to start at 7:00 for guests with their own walk-off luggage. This process did not start until almost 8:00 and was the most disorganized, aggravating and inefficient process I have ever seen. This resulted in our delayed disembarkation and difficulty meeting our other obligations that day. Overall, I cannot overstate how disappointed I am in the Seaside as after the Divina, we had decided that MSC was our new exclusive cruise line. After this experience on the Seaside, I would be hard-pressed to ever sail MSC again. Read Less
4 Helpful Votes
Sail Date: April 2018
We sailed on Divina twice, and couldn't wait to experience Seaside. This became a 'girls' cruise, with my daughter, her 6 yr old, 4 yr old and her 7 month old. We signed the older girls up for the kids' program upon ... Read More
We sailed on Divina twice, and couldn't wait to experience Seaside. This became a 'girls' cruise, with my daughter, her 6 yr old, 4 yr old and her 7 month old. We signed the older girls up for the kids' program upon embarking. Characters all around, interacting, and the elegant sparkle of the grand atrium was enough to make my 4 yr old g-daughter draw her hands to her face and shout "WOW". It is breath taking. Miami Dolphin cheerleaders were available for photo ops, which we took advantage of before heading up to the buffet lunch. We decided to eat al fresco, and before we knew it, we were surrounded by Dolphin cheerleaders, eating their lunch at tables all around us. SO MUCH FUN. Dropped by our dining room to see our table. Maitre'd asked if our dining time was good for us. We made a minor change, no problem, with a smile of course. Our bags were at our cabin quickly. Since we opted for early dinner seating, we decided to take a rest before getting ready for the evening. No problem getting to the first show, we told our server we were booked all week for the early one. Our girls were glued to the stage. We were fortunate enough to get front row seats, what with the stroller and all. Cast were endeared to our beauties. When cast came down from the stage so many times, they were always bending down to smile and admire them. Melted our hearts as well. Older girls went to Kids' Club after the show each night, giving me and my daughter some adult time (with baby sleeping in stroller). We didn't see all the nooks and crannies by any means, but what we saw was aaahhhh. Food was great, each night we were pleasantly surprised by each course we chose. We ate breakfast at MDR, so nice being served with the linens, fine stemware and glassware. The girls were in awe of the people around us, but especially the service, food and juices. Kids and us hung out at the Jungle Aquatic area after breakfast each day. 6 yr old loved the huge slides. They both liked the huge kids pool, about 2 1/2' deep in the center, and the 100 gal (guessing) bucket that chimed every so many minutes, then dumped water. Nearby Foosball, safari animals, ping pong, et al, along with huge cabanas for adults. We grabbed a cabana each day, spread out our stuff, and baby napped there with mama, overlooking the Caribbean. Kids loved the kids' program at night so much, they would ASK us to take them there after the shows. Educational opportunities as well as dance classes, and open play time with really nice setups. They danced in the Atrium one evening for all to see. MSC provided stroller and a beautiful pack n play for her crib in the room. We brought a stroller, and used it on port days in case the 4 yr old needed it. We learned to take naps after lunch each day, so the girls wouldn't fall asleep during dinner lol. Captain was very visible. My daughter pre-purchased the wifi pkg, and used about 1/4 of her time. Next time she will get a smaller pkg. She bought the large one, texted, face timed and posted daily. She also pre-purchased the photo package, which was inexpensive and WELL worth it. They showed her how to download daily (day after), and even on disembarkation, they were patient and kind, helping her download Friday's pictures. Can't imagine how much 200+ professional photos would cost on land. Photographers were exceptionally professional, and friendly. Spa was extraordinary. We enjoyed the salt room so much, we bought salt lamps when we got home. Everything was meticulous, clean and beautiful. Atrium entertainment was wonderful. Read Less
5 Helpful Votes
Sail Date: April 2018
The price was really good. The ship was beautiful. We have been on more than 60 cruises. We did the status match and were made BLACK members. It was well worth it. There were not as much as on the Oasis but it was very nice. They need more ... Read More
The price was really good. The ship was beautiful. We have been on more than 60 cruises. We did the status match and were made BLACK members. It was well worth it. There were not as much as on the Oasis but it was very nice. They need more things to do on sea days but overall it was a nice ship. The staff were very nice and went out of their way to help you. We booked two more cruises while we were on board. One in October of this year with adult family members and one in March with our daughter, son in law and our 13 year old granddaughter. They are diamond members with Royal Caribbean so will match up to Black members on MSC. Looking forward to cruising with MSC again. We were nervous about going after reading some of the reviews but you always have someone who doesn't like it so don't let negative reviews stop you from trying something new. Read Less
5 Helpful Votes
Sail Date: April 2018
Main reason we took this cruise was the price! We could not pass such a good bargain. The ship is absolutely beautiful and clean. The shows were okay, there were 2 really great ones. I was somehow disappointed with the theater itself, ... Read More
Main reason we took this cruise was the price! We could not pass such a good bargain. The ship is absolutely beautiful and clean. The shows were okay, there were 2 really great ones. I was somehow disappointed with the theater itself, found it plain and small. Nightly theme parties were great, music selection for dancing...perfect! Our cabin was immaculate,a bit small, specially the shower. Cuisine personal very attentive and nice (not rude al all as some reviewsI read describe). Embarkation and debarkation was a efficient and painless. Food quality could be improved, nothing really to talk about. Did not eat at the special restaurants, why do it when you are already paying for it! Biggest complain...on TV the only news channel was CNN....what about the competition? I like to hear both sides of what's going on. Maybe not a big complaint for the european travelers, but Americans would appreciate FOX as well. Eastern Caribbean itinerary, ports were fine, been to them before and always fun, it would be nice if they would introduce some different islands for those of us that already cruised before. All in all, a gorgeous ship, I have recommended Seaside to my friends. Read Less
3 Helpful Votes
Sail Date: April 2018
I don’t typically write reviews unless they are negative however due to the positive experience I had with Sailing MSC Seaside I had to write one. The main reason for this review is due to all of the negative feedback given on Cruise ... Read More
I don’t typically write reviews unless they are negative however due to the positive experience I had with Sailing MSC Seaside I had to write one. The main reason for this review is due to all of the negative feedback given on Cruise Critic that I do not find warranted after cruising on many other cruise lines. I have cruised on Cunard, Celebrity, Royal Caribbean, Carnival, and now MSC. Each cruise line offers something different to their customers. I will start off with the only negative points on this cruise by making the following statement “Do not expect the service you would receive in the main dining rooms that you would receive on any of the other 4 cruise lines I have listed which is why this ship fell just short of 5 stars”. I found the service in the dining room to be too quick. You order was taken and within 5 minutes you received your appetizer and once you were finished they would pick up your plate and within one minute serve your main course. Once your main course was finished you would receive your desert within 1 minute. Also, the plating of the food left much to be desired as even Carnival surpassed them in this area of the dining room. The last negative point is surrounding the drink packages: Most cruise liners take your drink order and verify you have a drink package however MSC has to key your order into a mobile kiosk which slows down the process of getting your drink. This was quite annoying and made getting drinks difficult if you had a drink package. Usually all bars were full which made it difficult to get a drink, we just gave up trying after a while. For the positive I will list by category below: 1. Food: By far MSC has the best food of all the cruise liners I have been on including Cunard as they season and flavor their food unlike many other cruise liners. Do not listen to the other reviewers on this site as these are people who have not enjoyed the finer things in life or have experienced truly great food to understand what true quality is. MSC makes their own bread, pasta, and deserts. Their cinnamon buns and pecan rolls are to die for and would put Cinnabon out of business. I will never eat at another Cinnabon again after experiencing a Cinnamon bun on MSC. As I have mentioned their pasta is made fresh daily and is served aldente. When I cruise we typically always eat in the main dining room for breakfast, lunch, and Dinner, however with MSC we found the buffet food to be of better quality than in the main dining room so we switched our routine to breakfast and lunch in the buffet and the dining room for dinner. Many reviewers have stated that there is not variety. I can assure you this is not the case. Every day we found there to be something different in the buffet and everything was seasoned well and excellent. You must try (Cinnamon buns, fresh omelets, breakfast pizza with sunny side egg and cheddar cheese, pasta dishes, beef stroganoff, and pizza served for lunch. It is truly unfortunate that individuals that have reviewed MSC negative in the food category are clearly biased or consider taco bell to be fine dining. Unfortunately this is what most Americans are accustom to. I also want to make it clear that I am American and I find it embarrassing that a majority of Americans have no understanding of true taste or quality. 2. Cabins: Several reviewers have stated that the cabins and bathrooms are smaller on MSC than other ships. This is not true; all rooms to include bathrooms are the same size and are of better quality. Shower doors are not plexi-plastic and instead are tempered glass. Also, do not worry about toilets as there is plenty of room to utilize. Anyone who has stated that there is not enough room to utilize is either severely over weight or is over 6 feet 8 inches tall. All ships to include Celebrity, Cunard, Royal Caribbean, and Carnival utilize cheap plexi-plastic for shower doors. 3. Entertainment: There have been several reviewers that have stated the entertainment is sub-standard for a cruise ship and these have been mainly by the American Cruisers. Once again I am American and I found the entertainment to be Amazing and superior to all other cruise lines. The length of the shows is just right and there is major talent with all entertainment staff. The contortionist acts are really something different and MSC has gone above and beyond expectations in this category. 4. MSC Aurera Spa: This is the nicest spa that I have ever experienced in my life. There is a dark sensory steam room, light sensory steam room, a mild sauna, hot sauna, snow room, salt room, spa bath, scented rain showers, etc...The best part is you can actually enjoy your experience with your significant other as the facilities are unisex. It’s truly sad that the “Me to Movement” will probably ruin this on other cruise liners that are looking to make the spa facilities unisex. I feel this benefit give you and your significant other more time to enjoy the spa facilities together. 5. Available Chairs Poolside: The cruise I sailed on was 100% booked and there were no issues finding any chairs to lay back on pool side. Honestly, for those who stated that people come out and just randomly place their towels to reserve their chair for the day was not an issue. Besides if the chair has a towel on it and no one is present just pick up the towel and move it or throw it on the ground, the staff will pick it up! I think the ship’s towel policy and the charge for non-returned towels to your state room addresses this issue. 6. Aqua Park & Kid’s facilities: If you have kids this is an amazing benefit of MSC no other cruise line to include Carnival treat your kids as their own. Our son loved lego land, loved the theater production they got to put on for the parents in the main theater. The Aqua park had multiple slides that were far superior to those on Carnival and even some water parks for that matter. Lines were short and our son loved the Aqua park. If you are about to set sail with MSC Seaside do not worry about the bad reviews written on this site. I have already booked our next sailing with MSC and in ways am looking more forward to MSC than our Celebrity Equinox booking this fall. Be sure to book the Spa package if you have not already done so. The $200-$300 experience is like no other! Read Less
3 Helpful Votes
Sail Date: April 2018
We had a nice cruise .Nice modern ship .I am in my 50s I have been on over 100 plus cruise .Great price. Lots to do on the ship.Shows could be longer and better only 30 minutes . Now Food could be a lot better its Hit or Miss . I ate at ... Read More
We had a nice cruise .Nice modern ship .I am in my 50s I have been on over 100 plus cruise .Great price. Lots to do on the ship.Shows could be longer and better only 30 minutes . Now Food could be a lot better its Hit or Miss . I ate at one of the specialty restaurants the butcher's cut which was excellent and service was great. The dining room my service was good but the food could be a lot better lacking and taste quality and portions. I would probably go on the cruise line again I'm a black card member but there is room for improvement. I don't think they should charge for the zipline because on other Cruise Lines it's free. The water slides were very cool. The bowling alley is really great but they're overcharging for that $25 for 30 minutes. The ship is one of the best looking ships and very beautiful they keep it very clean and service was good. Read Less
5 Helpful Votes
Sail Date: April 2018
When EPCOT was designed, it was intended to make visitors feel as if they were in the actual country without traveling there. Seaside feels like you're in an amusement park for Europeans and the name is "AmericaLand". ... Read More
When EPCOT was designed, it was intended to make visitors feel as if they were in the actual country without traveling there. Seaside feels like you're in an amusement park for Europeans and the name is "AmericaLand". Hamburgers and pizza at every meal in the buffet, including the midnight run. The "Ethnic" section was tacos and chili. See what I mean? To a European, those ARE ethnic foods. Now, the ship. Rooms are smaller than what Americans expect but Europeans love them. The room signal system confuses Americans. Lights go on outside to tell the steward if you want service depending on what button you press and whether you have your room card in the slot to turn on the lights. Television is very limited and they replay the same CNN news for an entire week. Salt water pools means fat people float. I mean REALLY float. I didn't have to dog paddle at all. Good thing I didn't drop my glasses in because i could never dive down deep enough to reach the bottom. The bar by the pool has the smokers under the canopy so you have to go through that haze to get your drink. There is no food near the pools, no outdoor steam tables, no ice cream. European. Outrageous arcade with 5D virtual reality rides and racing, real bowling and billiards, a library stripped of most books (but there's a bar with international newspapers that's intensely British in vibe and used for weddings and other special meetings). The spa confused us. You couldn't get a tour, the anteroom is HUGE but you can't go in the locker room or sauna to check it out. There are mild and intensely hot saunas, his and her showers with no doors so you can't fool around, a literal snow room to cool off after the sauna, a disappointing thallassotherapy pool that is not like the pictures (it's a hot tub for ten people filled with salt water), no bathrobes, lockers that worked with a wristband you get charged for, and a weird room with four circular showers that dribbled alternating cold and warm water on you for a minute at a time until you stepped to the next circle. Food never excited us and was consistently designed to keep you from being hungry but not craving more. Not enough meat, vegetables, or spice. In other words, not "ethnic". You could have excellent coffee after dinner for free, unlike other European lines like Costa. After ten PM it's all pizza and sandwiches. The drink package seemed unnecessary to us. The prices per drink are much lower than Royal Caribbean and you'll never find a waiter to help you meet that fifteen drink cut-off used by other cruise lines. We had the Fantastica coupons and bought wine ahead of time for our cabin. Now the Caribbean cruises are all inclusive so we'll see how that goes. LOTS of kids areas. I could see playing grandpa in a few years and having a brood on board. The MSC and me APP keeps track of those wrist bands so you can find people who wear them. I love kitschy ersatz Vegas shows and this felt like the Circus Circus casino from twenty years ago. And you can't beat MSC's Michael Jackson's imitators. Practical matters: very few restrooms and the smallest urinals. The Seaside smell in early reviews was the first few months after launch due to a faulty venting system installed wrong. No smell now at all. Our cabin was handicapped so don't go by our review of it, it was huge. We'll be back on MSC again. Read Less
8 Helpful Votes
Sail Date: April 2018
Yes it is a big ship - 20 decks, 5,000+ passengers. Yes it is a new ship - clean, bright. Food - two buffet areas with larger on deck 8 and additional smaller on deck 16. Never felt crowded. Many food stations, Always got a table and ... Read More
Yes it is a big ship - 20 decks, 5,000+ passengers. Yes it is a new ship - clean, bright. Food - two buffet areas with larger on deck 8 and additional smaller on deck 16. Never felt crowded. Many food stations, Always got a table and there were 6-10 of us dining together. Food was tasty, quality was good and there was a variety of choices. Ate lunch and dinner in the dining rooms. Pleasantly surprised by lunch choices, portions and taste. Here is my first DISAPPOINTMENT - we were a group of 10 assigned (not our choice) to early dining at 5:15. Weeks before we had been calling MSC to see if we could change the time and were told only on board. The first place we went to after boarding was the Ipanema restaurant. First we were told we couldn't change the time but after "taking care" of the maitre d' we got a 7:15 seating. Should not have to be that way. Our dinner waiter was always attentive and worked hard to serve all our meal choices promptly and correctly. DISAPPOINTMENT #2 - food was never really hot, soups were very bland. Sufficient number of appetizers, entrees and desserts every night. DISPPOINTMENT #3. Some steak and lobster entrees will cost you more. My wife had the lobster and we paid $19.95 extra. BUT there was a service charge!! We were not having MSC provide a meal choice we had paid for in our cruise price were paying extra and they charge us a service charge!! (tacky tacky at best). AND everywhere we have eaten steamed lobster we had the small lobster forks to pick the meat out of the shell. Not on MSC. In summary, the food in the buffet and dining rooms was tasty with good choices but the disappointment mentioned should be easy to fix. Cabin - we had a balcony cabin 11160 fantastica experience on deck 11 mid-ship. Cabin steward was always available to tidy up room and provide clean towels. Room size was OK. Shower stall is very very tight and we are not big people. DISAPPOINTMENT #4 and this is a big concern, there is very very little storage space for your clothing and personal items. Only two small drawers inside the closet and the sliding doors stick and are hard to open. Put in hanging cabinets above the pull-out sofa but do something to add more storage space within the cabin. DISAPPOINTMENT #5 are the house phones in each cabin. No instructions on how to use the phone!! Very few phones throughout the ship if you wanted to call a friend in their cabin and you were not in your cabin. Entertainment - Our party of 10 all agreed that these were the best cruise ship shows we have ever seen. Talented singers and dancers. Excellent stage presentations and magnificent costumes. The shows are about 40-50 minutes long but this allows for 3 performances per night. The music is all pre-recorded but the entertainers never missed a beat and the music was very good with some numbers apparently written just for the shows. Can't say enough about these wonderful shows. Staff - all were courteous and wanted to help. DISAPPOINTMENT #6 we had two drink packages. When ordering liquor drinks during two different dinners we were charged for the drinks despite my drink packages. We were never told by the waiter when ordering that these particular alcoholic beverage were not included but only found the charge when checking my bill. Yes the charges were removed but I had to spend my cruise time to correct the overcharges. We were invited to 2 parties with the captain and senior staff - cruise critic Mix & Mingle and Voyager Club gatherings. Captain Marco was very personable. Can't say enough about Stephen the cruise entertainment director. He introduced all the shows. His comedy routines short and long were funny and very smart. Our ports of call were St Maarten, Old San Juan and Nassau all of which we have been to before. Embarkation and disembarcation were the smoothest we have ever encountered. MSC for me ap should have ability for passengers to contact each other. OVERALL - we all had a fun time with good food, excellent shows on a new, clean ship. Read Less
1 Helpful Vote
Sail Date: April 2018
We live in Tampa Florida and we took a bus straightaway to Miami port. The Emabrcation and disemabarcation was smooth at all ports. Even when we arrived in Miami the bags were all lined up and easy to find. The Seaside is a new ... Read More
We live in Tampa Florida and we took a bus straightaway to Miami port. The Emabrcation and disemabarcation was smooth at all ports. Even when we arrived in Miami the bags were all lined up and easy to find. The Seaside is a new ship, clean and passenger friendly. The cabin had enough room for 2. Need more closet room. No iron. House keeper kept cabin clean. The dinner was restricted to same table and same time with same people. There was a variety of food everyday for many tastes. The dinner service was good and timely. Breakfast was plenty but hot food was warm. The omelet station needs more help because the line was always long. The lunch was OK but the salad was always fresh but the bar needs more item selection. The shows were top of line. The thermal spa, pools and late night live music were all excellent. Bowling alley over the 6th floor dining area is not a good idea and needs sound proof material in between. The first stop was St. Martaan which was badly hit by the Irma and recovering. The second stop was San Juan ..old town was good but some buses and stores smell like mold from hurricane..just leave when you smell it. The Nassau port was ok, too crowded but I was impressed with straw market. The overall cruise experience was good and I recommend it. Read Less
MSC Seaside Ratings
Category Editor Member
Cabins 4.5 3.9
Dining 4.5 3.4
Entertainment 4.5 3.9
Public Rooms 4.5 3.9
Fitness Recreation 5.0 3.8
Family 5.0 3.8
Shore Excursion 4.0 3.4
Enrichment 3.5 3.4
Service 4.0 3.6
Value For Money 4.0 3.7

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