1 Helpful Vote
Sail Date: July 2019
This was our first Viking cruise and my husband is not a lover of cruises. By the end he was a fan. I can't emphasize the great service enough. Everyone from cabin stewards to the maintance crew you might meet in the hall was ... Read More
This was our first Viking cruise and my husband is not a lover of cruises. By the end he was a fan. I can't emphasize the great service enough. Everyone from cabin stewards to the maintance crew you might meet in the hall was friendly and helpful. The food was very good. Meet and Mingle: Since we only had 6 people for this meeting, we were invited into a private dining room off Manfredi's for dinner with two members of the crew. It was really a great dinner. The food at Manfredi's is good and the crew members were lots of fun. Restaurants: We really liked Manfredi's and The Restaurant. I was disappointed in the Chef's Table both in the food and the service. The Mexican menu was OK, the Scandinavian meal was not good at all. Although we had the Silver Drink Package, alternative wines were not offered when we declined a wine we didn't like. Pay attention to the advertised menu as that is all that will be available. In the other restaurants the staff always wanted to find what you wanted. We found the World Cafe to be a bit crowded and tended to not use it. Sandwiches (try the philly cheesesteak) at the pool cafe were good and that area isn't usually crowded. We used Room Service on mornings of excursions and was pleased. Mamsen's was good for a late breakfast. At The Restaurant you will be asked if you want a table for just your party or if you want to share. I encourage you to ask to share as we met many interesting people. Excursions: We really liked the Pulpit Rock Cruise. The boat ride was beautiful with several stops along the way and a stop for some delicious waffles on the way back. I would do that one again. The Flam Railway, although expensive and a long day, was well worth taking. I tried to find a way to book the railway separate from Viking but was unable to do it. The trip was very good. We Had lunch at a hotel restaurant on the way back and the food there was just fair. I'm glad to have taken the excursion but wouldnt repeat it. In Oslo we did the included tour and then, on our own, visited the Viking Ship Museum and the Nobel Peace Center. Dont miss the Nobel Peace Center! In Copenhagen we did the included tour and then walked around the city by ourselves. In both citied, you can easily see what you want without a tour. We didn't go into Berlin as we had been there for several days earlier in the month. Those that did go complained lots about the long hot train ride and seeing very little of the city. Be aware that you spend most of the day traveling. For the most part, we heard many compliments on added excursions from those who took them. Other than Berlin, I didn't hear any complaints. The included tours were mostly an overall view of the area. By the end, most of them seemed alike. My advice is to take them if you aren't taking an optional tour. We only had one bad experience where the tour guide was terrible and the a/c on the bus wasn't working. Others had great tour guides and were short enough to not feel as if you had lost the entire day. Many of the smaller ports begin to feel alike by the end of the cruise. Silver Drink Package: I really went back and forth and finally bought this the week before sailing. Although we don't drink lots, I didn't want to think about the cost everytime I ordered a drink. I would definitely buy it again. We were able to try lots of wines off the wine menu at meals (except at Chef's Table) and were able to specify what brands we wanted when we had a night cap. Before we left I saw a drink brand menu and didn't see Maker's Mark, our favorite brand. However, Maker's was there as well as several other brands not listed. Try Beluga vodka if you haven't already done so. It was a new brand for us but very good. The best coffee is at the Bar on Deck 1. Cabin: We had a PV1 cabin on deck 6. It was very roomy and had all ammenities we could ask for. I loved the heated bathroom floor. We used the balcony quite often. I might consider a less expensive cabin on a future trip but would try to get the highest deck possible. I suspect all cabins are very comfortable. I had though the alcohol in the mini fridge might be worth the upgrade but we never used it. Note that you don't need electrical adaptors. Before the cruise I had read complaints of not enough storage. We had plenty and didnt even use some of the drawers in the cabin. Laundry: I have had a laundry package on another cruise and missed it on Viking. However, twice we took laundry down the hall and it really was no problem. Sometimes the laundry with only 3 washers and dryers can get crowded. Entertainment: We went to several shows and really enjoyed them. However, Lorile's piano playing in the Living Room and other venues may have been our favorite. At night you will enjoy strings, piano, etc in many of the public areas. We found it better to tune in to port talks on the tv rather than live. We went to one "expert talk" and found it terrible. The others could have been good but we never went back. Overall: The trip was excellent. Even with over 900 guests, the ship really never felt crowded (other than the buffet at certain times). I will mention that the guests were an older crowd. I'm 66 and felt very young! We found many couples in our age group and enjoyed meeting many new folks but there were certainly a large number of older and less able folks on the ship. One thing to note is although thre was a staff member available to book another cruise there was absolutely no pressure to do so. You had to go to her office to do so and never felt any pressure to book. I will take another Viking trip in the future. Read Less
Sail Date: July 2019
We’ve recently returned from a trip to Scandinavia that included the 22 night Majestic Fjords and Vibrant Russia cruise. We started the trip in Finland and southern Sweden before joining the cruise in Stockholm. We also extended the ... Read More
We’ve recently returned from a trip to Scandinavia that included the 22 night Majestic Fjords and Vibrant Russia cruise. We started the trip in Finland and southern Sweden before joining the cruise in Stockholm. We also extended the cruise with the Bergen to Oslo rail trip plus extra time in Oslo. There are things about the cruise that were very good. The boat is small, only about 900 passengers, and the decor is neutral (somewhere between modern Scandi and neutral high end nursing home). The gym and jogging deck were great and we made good use of them. The service is fantastic. Daisy and Ronal, who looked after our room, provided a higher standard of cleaning and organisation than any 5 star hotel I’ve stayed in (and I’ve stayed in a lot of 5 star hotels on five continents). There were a couple of experts who provided lectures and held post lecture discussions. Some of these were excellent. And travelling by ship gave us some spectacular views. There were things that fell short of our expectations. The food fell way short of my expectations. There are a number of dining options including the World Cafe, which is essentially a cafeteria, Mamsen’s, a cafe open at breakfast and lunch with a number of Nordic inspired options, The Restaurant, which is open for breakfast and dinner and is described as the premium dining option, Manfredi’s, an Italian themed restaurant, and The Chef’s table which offers a degustation experience. We had our first two meals, and indeed most of our meals during the cruise, in the World Cafe. I was quite shocked to see that the offerings included pasta and pizza kept warm under lights (probably reflecting my inexperience with cruises). The Cafe has plenty of options, some of which change from day to day, but generally the options were a bit ordinary and the steamed vegetables were invariably cold and soggy (I like to eat a lot of vegetables). We had one breakfast in The Restaurant and the food was okay but the service was chaotic. This was on our first morning on the cruise and my partner declared he wouldn’t have another breakfast there (a point he was willing to concede after two weeks of breakfasts in the Cafe). We also had a few dinners in the Restaurant and on each occasion some part of the meal would be okay to good but invariably other parts of the meal were substandard. Overall we felt it wasn’t worth changing out of jeans to dine in the restaurant. While we were offered two dates to dine in The Chef’s table, we only dined there once. Two of the courses were excellent, one okay and one unpleasant. The Mexican theme seemed a bit at odds with both the Baltic location and summer season. We cancelled our second dining option. We had a few breakfasts and perhaps five lunches at Mamsen’s but became bored with the food. We also had about seven meals in an additional dining option, The Pool Grill, but hot dogs and hamburgers weren’t really my idea of summer holiday dining and I pulled the plug on further meals at the Grill. We did have two meals at Manfredi’s and some of the courses were good but others not (my partner described them as cafeteria food delivered by a waiter). I should add that the coffee and tea on board are abysmal. A good point about the dining options was that there was seldom a wait. I can’t believe we paid $2,000/day for a cruise with such disappointing food. On top of the food, after booking the cruise that was inclusive of wine with lunch/dinner, we received an offer to upgrade our alcohol options at a cost of about $60/day for the two of us. I was so angry at the suggestion we pay extra just to have decent wine that I refused to consider it. All of the wine we had was drinkable but few wines were good. The logistics for the excursions were stunningly poor. A number of excursions required guests to meet in the theatre. On several occasions the wait in line and subsequent wait in the theatre, before disembarking, were more than 45 minutes. The line to get into the theatre went past lifts which mean people leaving the lifts were joining middle of the line, often to the audible concern of people further back in line who were afraid they would miss their excursion. The information for meeting onshore for excursions was often vague or downright wrong. This is frustrating, because it wastes precious time, and was actually quite stressful for excursions in Russia where the trip through immigration is quite intimidating. I’d add that on one occasion, early in our cruise, I asked a question of one of the more senior, public facing, staff about the meeting place for an excursion. Instead of answering me her reply was ‘didn’t you have an excursion yesterday?’. I’ve only fired a couple of people in my career but I’ve had fired her on the spot for that. I really resented, and on occasion was infuriated, every moment I spent waiting or following poor instructions. Viking needs to bring in design thinking and behaviour economic experts to work through these processes. I was also very aggravated that Viking didn’t contact us after the Sky’s incident off Stavanger earlier in the year and only replied to my queries when pressed and then with a really insulting response. Had we not paid for our cruise, I’d have cancelled, even though I’d have lost the deposit, because of the way Viking handled this. I can’t comment much on the entertainment because we weren’t interested in attending performances. Several times we encountered the pianist or the guitarist. Both were very talented but the easy easy listening selection they played held no appeal. I have a list of quibbles but my overall feeling is that Viking isn’t a luxury experience. It is aimed at middle America (and while I live in Australia, I grew up in middle America). I couldn’t recommend the cruise to anyone among our Australian family or friends without a lot of qualification (i.e. I don’t know anyone who I think would be happy with the cruise). It appears to me that Viking is trying to appeal to customers from a wider range of countries. I think they have a lot of work to do for that to be a success. I also don’t understand how they have been rated so highly as a luxury cruise. I suspect this is largely driven by the large middle American client base which biases feedback. For us, we have two or three holidays each year but I can’t imagine that we’d look at Viking again. Read Less
Sail Date: July 2019
If you want to travel to Russia the right way, do it with Viking Cruises. Viking took exemplary care of their guests, ensuring that all of us were in good hands throughout our stay in St. Petersburg. Once you get past the ... Read More
If you want to travel to Russia the right way, do it with Viking Cruises. Viking took exemplary care of their guests, ensuring that all of us were in good hands throughout our stay in St. Petersburg. Once you get past the brilliantly-designed ship, the fantastic food and the enriching lectures - it all boils down to the destination. And Viking makes sure that the destination shines. They have the most brilliant and hard-working shore excursion team, complemented by an amazing on-board team. I still can’t get over the impeccable design, the attention to detail in every way possible, and the attentiveness of the staff and crew. Quite simply put: this is a “no-brainer” - book a Viking Ocean Cruise ASAP. Here are some quick tips: Dining While everyone raves about Mandredi’s, I thought the real star of the ship was The Chef’s Table. It offers a 5-course chef’s tasting menu, and the menu revolves on a nightly basis. The best one was The Scandinavian Bistro. It was delicious! If you are timing your reservation correctly, choose the evening that serves that theme. When making reservations on myvikingjourney.com pre-departure, they will tell you the theme for the night. The Restaurant was also fabulous. Make sure to order from the Destination Menu - it was always delicious. And make sure to try the Chairman’s poached salmon - absolutely yum. Saving the best for last - my absolute fave: Mumsen’s. I are there almost everyday. Try the following: the waffles, open faced sandwiches (the best was the liver, bacon and mushroom sandwich - OMG!). Service Fantastic! Friendly, timely and personal. The best example of this was in St. Petersburg where the officers personally made sure every passenger successfully made it through immigration - leaving and returning. I felt totally cared for. My only suggestion for improvement is for the upper class cabins (Penthouse Junior Suites) to have a Personal Concierge. That would have been fabulous. Cabins Gorgeous, beautiful interiors! Nothing to fault with the cabins. I love the heated floors. Shore Excursions Best Shore Excursion team in the high seas!! That team took such good care of everyone. Top notch, hard-working team. Special shout out to Alaina, Therena and Geraldine - these ladies were incredible. I still think they should make Alaina’s St. Petersburg port talk the permanent video in the port talk library. She was so funny! Entertainment Small but mighty team. Beven (Cruise Director) was wonderful and you can tell he loved entertaining us. The shows were small but the talent packed a punch. Incredible performers! Word of warning: once you go on a Viking Cruise, you’ll never want to try another cruise line. Be prepared for the best cruising experience of your life. My score: 9.5 / 10. Read Less
2 Helpful Votes
Sail Date: July 2019
This was the first Viking Cruise we have taken, previously having sailed with Disney. The whole ship exudes quality both from the quality of furnishings, food and crew. The transfer arrangements went smoothly and without hitch. We had a ... Read More
This was the first Viking Cruise we have taken, previously having sailed with Disney. The whole ship exudes quality both from the quality of furnishings, food and crew. The transfer arrangements went smoothly and without hitch. We had a starboard cabin on deck 5 (5053) which had everything we needed and exceeded the quality of Disney product. The self service restaurant was where we had breakfast and lunch and food and choice were excellent. Evenings we are in The Restaurant which was waiter service and had the most wonderful server in Sophia - a credit to Viking, in our view. The food was well presented and delicious. One night we ate in Manfredis which was Italian specialty and delicious. We didn’t visit the Chefs Table but did lunch a couple of times in Madsens, the Scandinavian restaurant which was excellent. My only criticism was that some guests seemed to get to eat in Manfredis regularly and there should be limitations so that everyone can benefit! I have to say that the entertainment team were awesome led by Cruise Director Bevin, no mean singer in his own right either. His assistant Brian Rodriguez had an amazing voice and the vocalists Dan, Becky, Maddy and Damien performed shows each night that would not have disgraced the West End and backed by a terrific band. The crew from Capt Olav downwards were friendly and could not do enough for us. Special mention for Olex our barman as well. Shore excursions lived up to Vikings cultural enrichment theme and were well organised. We have already booked our next cruise whilst onboard! Read Less
Sail Date: July 2019
I would like to comment on the excellent experience we had with my wife at Viking Sky. Before leaving, we had apprehensions regarding entertainment on board and the age of the passengers. We are not young (58 and 46 years old) but we ... Read More
I would like to comment on the excellent experience we had with my wife at Viking Sky. Before leaving, we had apprehensions regarding entertainment on board and the age of the passengers. We are not young (58 and 46 years old) but we knew that the average age was higher. The truth is that although the average age is higher, it was very nice for us to be on the boat without children or teenagers, without a casino, without photographers, without sellers of trinkets. the shows were of quality, the conferences very interesting, the first level gym, the extraordinary spa, the fantastic living rooms to read, the swimming pools with sun loungers available, the exceptional food both in the buffet and in the restaurant, always, and I insist, always with tables available for dinner, breakfast and dinners. This is our 15th cruise and we have used MCS, Costa, Royal, Azamara, Princess and Celebrity, and from all of the above we can say that Viking has been our best experience and best quality price ratio. Read Less
4 Helpful Votes
Sail Date: June 2019
We chose this cruise because it was offered by Viking, was a smaller ship, stayed overnight in the beginning and ending ports and visited ports in Scandinavia while excluding Russia. We did not wish to fuel the Russian economy. We had ... Read More
We chose this cruise because it was offered by Viking, was a smaller ship, stayed overnight in the beginning and ending ports and visited ports in Scandinavia while excluding Russia. We did not wish to fuel the Russian economy. We had been on one Viking River Cruise so were inclined toward Viking for our first ocean cruise. Our cruise was only 11 nights but apparently the cruise continued to other ports such as Stockholm and St. Petersberg. Three weeks would have been too long for us. I had researched the ports and believed guidebooks and Viking when they described how close the dock was to town. In some cases such as Bergen, Aalborg and Stavanger it really was easy to walk into town. In others we needed a shuttle which Viking sometimes provided or taxis. In 3 ports we were beat out of the prime dock location by another ship but only once did we need to use tenders. We were really on our own in Oslo, Viking should have had shuttles there. The included excursions in Eidfjord, Stavanger and Oslo were enjoyable as well as the optional tour we took of Copenhagen. We are experienced travelers and prefered to tour on our own when possible. Guides in Oslo and Copenhagen were excellent. Sailing the fjords and visiting Bergen & Oslo were the most enjoyable locations. The main reasons we chose a cruise for this region of Europe was ease of accessing the fjords, various ports and finding food someone with Celiac disease could safely eat. We had one lunch in Oslo in a restaurant I had researched from home and that offered gluten-free options. The restaurants on the Viking Sky seemed quite good, especially the food in Manfredi's however the Restaurant or main dining room was a beautiful and reliable choice for dinner. I appreciated that the only additional costs we encountered were laundry, a spa service and an additional tip for our room steward. We may take another cruise in future but I really enjoyed our Viking River Cruise more than the ocean cruise. If they had tables for 2 on the river that would be perfect. Read Less
1 Helpful Vote
Sail Date: June 2019
We chose this cruise as we had always wanted to visit Iceland & Norway. The travel arrangements from the UK were good. The transfer from airport to ship was well organised and our guide was very knowledgeable and gave us a very ... Read More
We chose this cruise as we had always wanted to visit Iceland & Norway. The travel arrangements from the UK were good. The transfer from airport to ship was well organised and our guide was very knowledgeable and gave us a very good summary of Iceland’s history as well as pointing out landmarks during the transfer. Embarkation was quick and smooth as we had pre registered our credit card. No long queues as can happen on some cruises. The cabin was very clean and comfortable. The whole ship was clean and people were working constantly to keep it spick and span. There were a number of restaurants to dine in. Some had to be booked but it was possible to eat a number of times in these. It was not possible to book in the main restaurant. On 2 occasions we had to wait but were then brought a drink while waiting. We ate in the World cafe, a buffet for breakfast and lunch but not for dinner. We prefer more formal dining for dinner. The choice of food was good and the presentation was interesting. Overall a good standard. The lectures on board were very interesting and enriching, especially those given about the Geology of Iceland. The optional excursions were good but expensive. Some of the included excursions were coach trips. These were OK but not exciting. We enjoyed our trip very much and rate it among the best we have ever done. Read Less
1 Helpful Vote
Sail Date: May 2019
We recently did the 12 day cruise from Norway to Iceland on the Viking Sky. We usually cruise with Regent so we curious to see how the Viking Ocean Cruises compared to Regent. Everything about this cruise exceeded our expectations and in ... Read More
We recently did the 12 day cruise from Norway to Iceland on the Viking Sky. We usually cruise with Regent so we curious to see how the Viking Ocean Cruises compared to Regent. Everything about this cruise exceeded our expectations and in fact, we booked another Viking cruise while on the ship. Ship - Everything is clean from the decor to the housekeeping. Everything sparkles! Service - Beyond incredible. Everyone from the housekeeping staff (who always remembered our names from day 1) to the restaurant staff and coffee bar. There was never more than 30 seconds in the buffet, when someone did not ask if we needed anything or were cleaning up dishes. They all had a smile on their faces and really seemed like they enjoyed their jobs. Food - Buffet - first, we usually avoid buffets, but after eating at the Viking Sky's buffet the first time, we were regulars for breakfast and the occasional dinner. The food was amazing. Fresh and hot...always. Restaurant - Again, outstanding food. Wish they had a little more poultry options, but still great. Manifredi's Italian - Not sure how we will ever eat Italian at home again. This was by far the best Italian food that we have ever had. The bread is delicious. We did not try the other restaurants. Room - We stayed in 4104 which was just towards the aft. We loved the location of our room. It was quiet and always one of the first to be made up. Everything was perfect in the room, though a bit tight. Two people cannot pass each other around the bed. The bathroom was perfection, especially the no fog mirrors and heated floor. The bed was very comfortable. The storage space was perfect for a 12 day cruise. We had plenty of room to store all of our things in the room and bathroom. Entertainment - We loved it. Cute shows with great singers. We were never bored. Over and above - this is where we were most impressed. - Our flight home was very late in the day. Viking did not kick us off the ship. Instead, they arranged for a late departure from the ship and then transported us to the city center. They arranged for our luggage to be stored while they provided us with a nice lunch at the opera house and time to walk around the city. Then they transported us to the airport. It didn't stop there. They escorted us into the airport with our luggage until we checked in! Wow! We cannot wait for our next Viking cruise. Read Less
6 Helpful Votes
Sail Date: May 2019
Viking is not "world class cruising". I've had better service, amenities and food on carnival, norwegian and princess lines. I have never heard the word "no' so many times on a vacation. Their website displayed gym ... Read More
Viking is not "world class cruising". I've had better service, amenities and food on carnival, norwegian and princess lines. I have never heard the word "no' so many times on a vacation. Their website displayed gym equipment on the sky that was not there: is there a spin upright bike? "no". I paid for premium alcohol because their free house wine is chilean. Do you have a ca cabernet or chardonnay? "no", a french bordeaux, no, and oregon pinot nior? -no. Champagne? Not included. Their "premium" wines are from south africa and australia. Is the main dining hall "the restaurant" open for a sit down lunch? - no - just buffet or burgers and hot dogs by the pool. At the italian restaurant manfredi's do you have linguine? - no just spaghetti. Meal times are short - the dining hall opens late and closes early. Nothing for breakfast but bread and coffee after 9;30 - even the buffet closed. Room service gets orders wrong. Excursions are rushed, no time to use a bathroom or shop and then waste time on promoting local businesses like herring tastings. It was obvious a lot of the staff was being trained and new (probably because they lost traumatized crew members after march 2019 "incident") every time i was getting over being annoyed at one lie, refused request, or misinformation there was another. The manager interrupted our breakfast asking me to take time to talk to her at her desk any time. I go down to her desk 20 minutes later, she is too busy, come back later. I never saw her again. The worst by far was our last full day in port in bergen. They couldn't wait until i left the next day to set the room for the next guests. I was shooed off my private balcony by the staff who came barging in to wash it - and even worse. I find a set of sheets in my previously filled dresser drawers. The maid came into my room while i was not there, opened my drawers and found one partial empty and filled it with a new set of clean linens for the next quest. I wasn't checking out until 9 am the next day!! It was still my room, my drawers, and a stranger was rummaging through them!!! You can't trust them. What is promised on their website is not on the boat: the amenities, the dining options, the drink options all not what is described in the website. Lies, refusals, misinformation and no apologies or anything to make up for it. You can't even trust them to keep you safe. 2 nights of rough seas throughout the night was unnerving because of the "incident" which is the word the crew used to describe the previous captain of the sky sailing into a horrible storm causing air lift evacuations. They had 3 ship accidents in 3 months 3/2019-6/2019. They are the worst cruise line in the industry. My recommendation is tauck. Tauck is world class cruising and the costs include everything so the same price. Don't risk your life or your vacation on viking. Read Less
8 Helpful Votes
Sail Date: May 2019
Viking does it right. We had a wonderful cruise sailing the Baltic Sea! Even on a full sailing the ship never felt very crowded. EMBARKATION- Super smooth. Rep at Stockholm airport and they put us in a private transfer to ship. About ... Read More
Viking does it right. We had a wonderful cruise sailing the Baltic Sea! Even on a full sailing the ship never felt very crowded. EMBARKATION- Super smooth. Rep at Stockholm airport and they put us in a private transfer to ship. About 45 minute ride. On ship in a minute after arrival Stockholm- Took included tour. Bus tour around city with quick photo stop at city hall. We then went to Vasa Museum on our own which is highly recommended. Viking provided a complimentary shuttle back to the ship every half hour from in front of the opera house. QUICK TIP: If departing from Stockholm in the morning, get up for the sail away. We left at 5:00am and the first couple hours of cruising we just idyllic St. Petersburg- We did the included bus tour with short stops at Church of Spilled Blood and St. Isaacs Cathedral. We also did the Canal Cruise which was a little disappointing. We really enjoyed the actual canal cruising but that only lasted 1 hour of a 5 hour shore excursion. The rest of the time was spent inside the 2 aforementioned churches. For $100 a person we would have enjoyed more time cruising the rivers QUICK TIP: BE VERY CAREFUL with your passport. If you lose passport you have to drive to Moscow to get a new one. Thousands of dollars and a missed cruise later you may have a story to tell but not one you want to have to tell Tallinn- This was actually our favorite port on the cruise. Such a well preserved Old Town really transports you back in time. The included tour is mostly walking with a short bus ride. We stayed on our own in the Old town area before catching the complimentary shuttle back to the ship Visby- A really surprising delightful island. About a 2 hour walking tour through the town. Loved seeing all the ruins. Highly recommended QUICK TIP: It is really windy outside the town walls. Once you get inside the walls it is more bearable Bornholm- Bus tour through the countryside with two 30 minute stops along the way in small fishing towns. We didn't particularly love this tour, although the countryside is really pretty there isn't much to see in the towns. There were amazing fields of yellow flowers in bloom. Copenhagen- 3 hour walking tour. Walk alongside the harbor to Little Mermaid statue, through Kastellet grounds, Amelienborg Palace and ending in Nyhaven area. This tour is pretty demanding and we were exhausted by the end of it. In reality you could just see these sights on your own at your own pace and with only one day in Copenhagen if I were to do it again that's what I would do. Shuttle service all day from near Nyhaven street. In the afternoon we went back into city and rented bikes. The city bikes (bycyclen white bikes) are a great way to see the city. Bike paths are everywhere so it feels pretty safe. Also they have electric engine assist which made it very easy to ride. About $3 per 30 mintues and there are stations throughout city to drop the bikes off- Highly recommended DISEMBARK- Smooth and helpful with staff everywhere assisting. The main downside is they transfer you to airport SOOO early. We arrived at CPH at 9:30am for a 1:30pm flight. The checkin counter didn't even open until 11:30am. Just be aware if you book transfers with Viking you will get there way too early, but I guess its better than the alternative. Dining- We thought the food was excellent overall. We ate most meals in world café because we enjoy the convenience of picking a little of everything. We did have 5 meals in the specialty restaurants and each was a very special experience. Manfredis was probably our favorite venue but beware portions are huge and room is loud. Chefs table is a much quieter environment with 4 course food/wine pairings. Don't miss Mamsens waffles in Explorers Lounge! The only item that was disappointing throughout the ship was the brewed coffee. It was awful. We ended up getting lattes and cappuccinos from the Viking Living room bar on Deck 1 each morning. Those were very tasty. Entertainment- Don't expect large productions but there was some performance each night. Our favorites were the Russian dancers who came onboard as well as two opera singers in Russia as well. If you don't make it out in St. Petersburg to see a ballet or other show its nice that Viking brings that local entertainment to you. Also Cruise director Bevin had a performance one night which was outstanding. The 4 piece singing group was just ok. Production was a little bit cheesy at times. Ship- Perfect size ship. Never felt crowded. Weather was nice so we enjoyed some meals outside on pool deck. Also be sure to go to Spa for steam room and ice room. Work out those sore muscles. Hope this review helps those considering this itinerary. You really cant go wrong with Viking and we keep coming back to this cruise line for the amazing food, attentive service, long times in port, no screaming kids and plenty of space onboard to relax and enjoy family and friends Read Less
4 Helpful Votes
Sail Date: April 2019
We booked our flights through Viking and 2 days before departure, we were informed by Viking that our flights had changed from SAS to Lufthansa. (SAS gave us the same information 1 DAY before departure!) Times were very similar, we arrived ... Read More
We booked our flights through Viking and 2 days before departure, we were informed by Viking that our flights had changed from SAS to Lufthansa. (SAS gave us the same information 1 DAY before departure!) Times were very similar, we arrived :15 later than the SAS flight. The reason for the last minute change was due to an SAS strike. I mention this because when I tried to contact LF to select my seat, the airline said I had to do it at the airport. It was a bit stressful. I called Viking Air. They immediately jumped into action and got all our seats together! We were a party of 4. Great service by the Viking Air staff! When we arrived at the airport in Copenhagen, there we Viking Staff available throughout baggage claim to help direct us to the busses. At the Pier, we checked in relatively quickly and our rooms where available right away. Our bags were in our room within an hour of our arrival! We made reservations for Manfredi's and The Chef's Table on line before sailing. During the 11 days, we were able to get into both restaurants a couple more times! We were not interested the the evening shows, so I can't really comment on them, however we did like Matthew, the guitarist who played :45 sets around the ship. Included shore excursions were OK. I think it was hit and miss with the tour guides and they tended to be larger groups than the optional excursions. The best optional tour we took was the Soviet Flashback in Estonia. Although I have to add that if you are more interested in visiting the old part of the city, you should do this tour in the AM instead of the afternoon. I would have liked more time in Estonia. We used Alla Tours for our 3 day St Petersburg tours. I can't say enough about them! Svletlania was a great guide for our 3 days! I would use them again and again! The service on the ship was wonderful. It was our first Viking cruise. We have cruised other large ships and have not received the same service as we did this last 11 days. Great job by all! Vlad, Alex, Vickie, Shelia. All FANTASTIC! Read Less
1 Helpful Vote
Sail Date: April 2019
Viking always does it the right way. Just about everything you would expect is provided and included. Excellent service, embarkation was a fast and efficient, boarding, bag delivery prompt, cabin room ready and pristine ( the cabin ... Read More
Viking always does it the right way. Just about everything you would expect is provided and included. Excellent service, embarkation was a fast and efficient, boarding, bag delivery prompt, cabin room ready and pristine ( the cabin attendants were excellent, prompt and great attending your personnel requests) Meals as always were great, a selection as always for what pleases you on each meal. Spa and fitness is great and easy to do your own workout or experience the ships offerings. Excursions are plentiful and depending on your preference very good. We feel very comfortable on any of the Viking cruise offerings, either river of ocean. The ship is a smaller ocean cruise liner but has all the features you may want, there are no water slides or other features that younger couples and families would require, it is more an mature adult atmosphere where comfort, great food and drink are appreciated in a slower pace than other large cruise ships provide. Overall it was and great experience and will book again with Viking on my next vacation. Read Less
8 Helpful Votes
Sail Date: March 2019
We booked this cruise to see the Northern Lights. We did see the lights several times. Unfortunately our cruise was cut short due to losing engine power in the middle of a storm. We were evacuated by helicopter. All in all, Viking, the ... Read More
We booked this cruise to see the Northern Lights. We did see the lights several times. Unfortunately our cruise was cut short due to losing engine power in the middle of a storm. We were evacuated by helicopter. All in all, Viking, the crew, helicopter rescue crew, the Norwegian Red Cross, the support personnel, and the people of Molde were excellent in responding to assist us. Viking tried to minimize the unfortunate situation, looking after us physically and financially from start to finish. While on the cruise, we found the dining, service, and cabin to be excellent. The ship was very well laid out, and the wifi worked well. The entertainment, although limited was very good. It was supplemented with a number of seminars which were very informative. We have now taken a number of Viking Cruises, both river and ocean, and would definitely recommend them. The included shore excursions were mostly city type tours, but informative. The optional excursions for the ones we took were very good. A thing to remember is to make sure you book your excursions shortly after you are permitted by your booking. We had several people who could not get on the tours they wanted because they were already booked. Read Less
21 Helpful Votes
Sail Date: March 2019
This beautiful ship with a great service crew FAILED TERRIBLY ON MULTIPLE LEVELS at sea during a storm we should never have been in. Prior to the mayday we noticed several things that we found “sloppy” or unusual for a top cruise ... Read More
This beautiful ship with a great service crew FAILED TERRIBLY ON MULTIPLE LEVELS at sea during a storm we should never have been in. Prior to the mayday we noticed several things that we found “sloppy” or unusual for a top cruise ship. The lights on the ship continually flickered and a huge banging sound continued for 30’hours prior to the engine failure. The crew was amazing, but handicap auto doors were not functioning, dining room doors slid open on their own during the storm and waves blew a door open to the dining room injuring multiple people. Prior to the engine and power failure, we noticed sloppy things that we have never seen on Disney, Cunard or Pinang - on the top level promenade stairs the crew had a makeshift and dangerously messy “fix” for slick stairs by using random carpet strips taped and towed to the stairs with twine. The makeshift stair pads were dangerous to step on and moved with every strep. Also, after refueling in Tromsø, we walked deck hours later and no one had bothered to take down the refueling signs and ropes blocking the promenade. There were also dangerous design issues in our three cabins - especially the heavy, finger-smashing closet doors that became uncontrollable during the storm, slamming to and forth with every move of the ship - eventually breaking from their track on the bottom. We were also told the ship did not have as many safety signs as other ships because management didn’t like the look of the signs. That being said, their lack of normal foresight to read the weather and reroute the ship, asking with their tragic mistake of having too little oil on the engines for high seas is unforgivable. We all love luxury, we all love great service, but we should hold cruise lines accountable for their critical decision making and putting the lives and safety of their passengers and crew first. Read Less
7 Helpful Votes
Sail Date: March 2019
The itinerary looked really interesting. We've looked at Northern Lights trips before, but this one was too intriguing to pass up, especially having never been to Norway or on Viking. I must agree with what was said about the carpet ... Read More
The itinerary looked really interesting. We've looked at Northern Lights trips before, but this one was too intriguing to pass up, especially having never been to Norway or on Viking. I must agree with what was said about the carpet squares in another review, and most certainly a BIG, more like HUGE question arises as to whether or not we should have been sailing on 3/23 when a few other ships elected to stay in port - this is for the investigating authorities to decide. And, of course, the helicopter airlift terrified us. BUT, all that being said, I believe that once in the emergency situation - whether or not we should have wound up in one - the crew did all they could to keep the passengers comfortable during such an extremely difficult situation. I do question this whole thing about the low-level oil sensors and believe that some sort of revised set-up should probably be considered that would allow for greater degree of roll and pitch prior to initiating auto engine shutdown, but, again, I'm just being an 'armchair engineer' I suppose without having all the facts at my disposal. Up to the 23rd, this was an amazing trip. The pre-cruise extension in Oslo was great. Our hotel, the Thon Opera, was conveniently located and very nice. The transfer to Bergen went smoothly, and the Sky - once we adjusted to a room with relatively little drawer space (especially on a trip where everyone had lots of heavier clothing) - was most enjoyable and beautifully appointed. We loved the quiet, relaxed atmosphere. Mezzanine level of the lounge is a truly beautiful space. Love the constellation decor up there too. Enjoyed the food (expected a bit better at times but overall quite good) - especially Mamson's waffles! The entertainment certainly can't be compared with the lavish production shows on other larger ships, but I thought it was nice how they brought on entertainers who presented music that reflected the Norwegian culture. And having the onboard guitar and piano player was nice as well (except next time please don't start playing "my heart will go on' during lunch if the really big waves and wind come along.) Visiting Narvik, Alta and Tromsø was indescribable! All three ports, as well as the entire journey northward through the fjords and sometimes narrow passages, was so picturesque and offered magnificent scenery. And what a thrill to be so far above the arctic circle! Excursions were awesome, especially dog and reindeer sledding. And, best of all, is that we DID get to see the Northern Lights several times. Mission accomplished in terms of the main objective of the cruise. The spa looked great but unfortunately never got to try it - planned to do so the afternoon of the 23rd. Loved the "heritage" area and the displays there. Love the infinity pool but never got to try that either (perhaps on a warmer weather trip!). Our DV2 room was very comfortable as well. Enjoyed the heated bathroom floor. All the enrichment lecturers were excellent. Michael and Corey, especially, presented such interesting and captivating, as well as entertaining programs. We were airlifted - which was truly scary - but the aftermath was just astounding in terms of how well we were taken care of by the Norwegian authorities, volunteers, red cross, police, hotel staff, shop keepers, on and on. Of course, ALL praise to the pilots and crews of the CHC. What a daring yet successful rescue effort of over half the passengers. We very possibly would not be here but for their bravery and expertise. Can't wait to sail with Viking again. Chairman Hagen has done all he can to try and make amends for a situation that is unprecedented in modern times. It truly saddened us to have to leave the ship the way we did and to witness firsthand the damage that was being done to her during that terrible bomb cyclone. While that Saturday was a life-changing experience that will likely haunt me at times for the rest of my life, I would go on the Sky for another cruise without hesitation. Read Less
8 Helpful Votes
Sail Date: March 2019
Neophytes to Cruising, this was our first ocean cruise since way back in the mid-70s to the Caribbean. Our first experience with Viking Cruises was a few years back on the Châteaux, Rivers & Wine cruise from Bordeaux. At the time, the ... Read More
Neophytes to Cruising, this was our first ocean cruise since way back in the mid-70s to the Caribbean. Our first experience with Viking Cruises was a few years back on the Châteaux, Rivers & Wine cruise from Bordeaux. At the time, the ocean ships were still being constructed. Once launched, we were determined to take a voyage … and what better excuse than a cruise that began on my birthday! A caveat as I write this: Our cruise was the fifth of six on this itinerary, immediately preceding the last unfortunate voyage. My heart aches for the passengers and crew who experienced the terrifying breakdown in rough seas and our prayers extended to them in their recovery process. Embarking and disembarking was remarkably quick and efficient! Everyone was friendly, helpful and welcoming. We stepped onboard to smiling crew offering glasses of sparkling wine and promptly escorted to the elevators to the seventh deck World Café for lunch, our choice of wine flowing freely. We did opt for the Silver Spirits Beverage Package … good value for us as the packages includes a wide range of liquors, cocktails, wines and all specialty coffees. The décor of the Viking ships is beautiful and peaceful, the design incorporating many cozy areas – nothing feels crowded or noisy, even alongside the three-story atrium. The crew was amazing…always friendly, engaging, smiling and pleasant. From our first visit to the Explorers’ Lounge, Cecilia attended graciously welcomed us and answered any question we might have. Chris is another favorite, as is Ravi in the Dining Room. Their service was impeccable…we miss them greatly! Matthew, the guitarist, is outstanding! We were even lucky to have a fellow passenger accompany him on the harmonica. There is so much to do on the ship…read the Viking Daily carefully or you may miss something delightful. My husband, a retired chef, thoroughly enjoyed the presentations by one of the chefs. The port and excursion previews were very helpful as we were visiting lesser-known ports in the winter. Enrichment lectures abound. Staterooms repeat the tasteful and peaceful décor. Ours was a Deluxe Veranda on Deck 4 not too far from the elevators. The room was very quiet; we never heard anything from adjacent rooms. There was ample storage room, coffee service, king-size comfortable bed, two lounge chairs, table, desk, and a spacious bathroom with heated floors (so nice!). The mini-bar was replenished daily and water pitcher refilled twice a day (tap water was absolutely fine to drink as well). Bottled water was offered every time we left the ship and returned, as well as a form of mulled wine (so nice when it was SO cold). Everything is kept spotlessly clean; the stewards are friendly, efficient and professional. Food was exceptional, beautifully presented and delicious; there was always a server close by ready to top off water and wine. We ate at The Chef’s Table twice – Asian & Chinese – four-course offerings accompanied by premium selected wines (again part of the Silver Spirits package). The first night onboard was my birthday … a bottle of sparkling wine and greetings from crew in the room upon arrival and a wonderful layer cake at The Chef’s Table that night, in addition to the trio of desserts featured in the menu. We only ate a third that night; the next day, the rest of it was delivered to our stateroom. We did have a disappointing experience at the specialty restaurant Manfredi’s. Granted, we are spoiled for fine Italian cuisine in the North End of Boston. We both ordered the lamb chops medium rare; they came quite well done on the outside. The manager of the venue was at our side immediately. We then requested rare; the inside was medium rare; I couldn’t even cut through the outside. I gave up; he took it back; and I ordered the carbonara—very cream-heavy. I never, ever send anything back. My gratitude to the manager for being so patient. Many of our crew said we should have had the bistecca, that it is delicious. The Dining Room never disappointed, lunch or dinner. The Norwegian specialties at Mamsen’s were also delicious. The itinerary was awe-inspiring! The Captain steered away from Bodø as it’s directly on the sea and winds were too heavy for safe docking. The ship took us to places we would have not otherwise gone. The weather was wonderful and the crew did remark it was the best of all the cruises to date. Even Bergen was bright and sunny. Tromsø was beautiful, topped off the first night by an outstanding display of the Northern Lights. We watched the shimmering waves for close to 30 minutes, right from our veranda. We all became trained like Pavlov dogs as there were so many announcements of sightings – everyone scrambling to the best viewing points. We did a limited number of ship excursions, choosing to enjoy ports on our own, use a local guide, or enjoy the ship’s many offerings. A delightful young guide, Tor, from a local company, ‘Tromsø Individuelle,’ took us on a superb private tour of the many fjords in the area and out to Sommorøy Island. The best ship excursion we took was the Ofoten Railway to Riksgränsen Resort in Sweden where I was immediately caught up in all the eager huskies' lines and thrilled by their enthusiastic ride around a frozen lake! Everything on and off the ship was well organized and seamless. We highly recommend this adventure!!! We opted for early March as we hoped it would not be as cold as January, and it wasn’t. Winter temperatures in Boston were quite similar to what we experienced on the cruise. In fact, we were even over-prepared for the cold. We experienced a couple days with rough seas, always pre-warned by the Captain…something I expected for winter on the North and Norwegian Seas. As it turns out, the Sky encountered difficulties on the last trip as the equipment was too highly efficient – engines shutting down as perceptive oil levels were thrown off by high seas. We thoroughly enjoyed this voyage and consider it a trip of a lifetime! While our next cruise is a Viking river cruise in France, we definitely will return for another ocean adventure. Read Less
3 Helpful Votes
Sail Date: March 2019
Always wanted to see the Northern Lights thought this would be a great way to do it. We have been on both the Sky and Star before and in Norway two other times. We love the area, the people and the natural landscape and were not ... Read More
Always wanted to see the Northern Lights thought this would be a great way to do it. We have been on both the Sky and Star before and in Norway two other times. We love the area, the people and the natural landscape and were not disappointed this time. We were lucky enough to see a great light show in Tromso and took a ship tour to a remote, dark place which allowed for some great photography. We walked down a hill through heavy snow, past a small stream to set up the tripod but it was well worth it. Never saw anything like these lights and it far exceeded our expectations. Our guide was attentive without being annoying and gave everyone ample time to do their pictures, We also saw the Lights in Alta also on a Viking tour at a great "camp", wonderful facilities, great helpful guides. Answered any and all questions about photography always checking to see if everyone was having a good time. Unfortunately the Lights were not as bright as in Tromso but that is not in Viking's control Also took a trip to the Polar Park in Narvik also a Ship offered tour and it was wonderful. Great photography of animals in the wild. Lots of snow but lots of opportunity for fun. Also did dog sledding and snowmobiling and we had a blast on those excursions also. Only disappointment was we could not stop at Bode because of high seas but respected the captain for putting our safety first. Overall the trip was great, a few hiccups with service in the World Cafe at the begnning of the cruise and with our reservations at Manfred's but our concerns were taken care of once reported in a prompt and professional way. Our cabin was clean and tasteful (we have actually booked the same cabin on all of our six Viking Ocean cruises), and our cabin personnel were awesome. I use the gym daily and it was clean and the personnel always friendly even early in the morning. Towels were always placed on the machines with fresh water bottles. Embarkation was faster than normal and we were on the ship within a few minutes.Overall a fantastic experience. Read Less
3 Helpful Votes
Sail Date: March 2019
We really lucked out and had fantastic weather for March. Northern lights were spectacular in Tromso. We took a private tour with indvidulltromoso and was better than the one Vikng offered. The weather was sun shine in Bergen also where it ... Read More
We really lucked out and had fantastic weather for March. Northern lights were spectacular in Tromso. We took a private tour with indvidulltromoso and was better than the one Vikng offered. The weather was sun shine in Bergen also where it usually rains 360 days a year. As far as the ship, it is beautiful. The few issues we had with service were quickly remedied by the guest service and restaurant managers. Entertainment was good quality, especially for a ship this size. Food was great. Every night in the buffet were crab legs, shrimp etc. Crab legs were split and easy to eat and delicious. We would definately sail with Viking again and again. Good value as you are not nickled andf dimed constantly. Room service was great for coffee and breakfast....Our cabin was good...floor in bathroom was heated and a little too much though. Embarkation and disembarkation were very smooth. All in all, I would highly recommend. Enrichment lecturesd were also very good. Read Less
5 Helpful Votes
Sail Date: March 2019
We are seasoned cruisers having cruised 30+ times on 8 different lines. However, this was our first cruise on Viking and certainly not our last. The ship was AMAZING and the crew was GREAT. I don’t know what the ratio of passengers to ... Read More
We are seasoned cruisers having cruised 30+ times on 8 different lines. However, this was our first cruise on Viking and certainly not our last. The ship was AMAZING and the crew was GREAT. I don’t know what the ratio of passengers to crew is but I do know you couldn’t put your water glass down without someone filling it, or more importantly your wine glass. We are small ship prone and this ship only has 920 passengers So it lacks the pool slides and all the huge amenities but also all the crowds that come with that. All of the public areas were great. A great pool side venue, afternoon tea, snacks etc., you name it they had it! As I mentioned the service was great and personable. For example even though our cabin stewards have 13+ rooms to care for they took the time to remember out names and were flexible in cleaning our cabin. Regarding the ship we were on, the Viking Sky, it was without a doubt one of the best ship cabins if not the best ship cabin we have ever been in. It is all the small things that made this cabin special. For example, they have drawers in the bathroom, a huge convenience. They have a full-length mirror for dressing. The bathroom floors are heated and they have 110 volt plugs at the bed headboard. They have a make up mirror and storage area in the desk. A great improvement for my spouse. In addition, the storage, i.e. closets, drawers etc. was exceptional! Another small item was they have a door to the veranda vs. a sliding glass door which makes the space more useable and gives a tighter fit to the closure. From a food standpoint it was all wonderful. In addition to great meals for dinner their luncheon menus were wonderful. How about King Crab and Roast Beef for lunch? Dinners whether at the specialty restaurant or the regular restaurant were excellent. A great variety of foods and excellent preparation and again the service was wonderful. The ship comes with beer and wine included at lunch and dinner which is a nice touch. However, as a wine snob I prefer a step up in wines and was pleasantly surprised to find not only a couple of bottles of my favorite wines but they were more than fairly priced, not ripping you off like most other lines. Further, the waiters were happy to cork the wines and brought them to us for the next night. Finally, our trip home. We were booked on KLM and unbeknown to us they cancelled our flight, never told us and didn’t bother to book us on another flight. We found out when we got to the airport! We had booked this flight directly with the airline and even though they didn’t have anything to do with the flights a Viking agent spent 2+ hours on the phone getting us booked for the following day. A Viking representative even helped get our luggage to the hotel for the overnight stay. Talk about customer service. I just can say enough about how great the staff and the line it self is. Clearly we are going on this line whenever we have a choice! Read Less
5 Helpful Votes
Sail Date: March 2019
We chose this trip to once again hopefully experience the northern lights and to have the luxury of this beautiful ship. The itinerary looked good with overnight stops at Tromso and Alta. Embarkation was seamless, withing 15 minutes of ... Read More
We chose this trip to once again hopefully experience the northern lights and to have the luxury of this beautiful ship. The itinerary looked good with overnight stops at Tromso and Alta. Embarkation was seamless, withing 15 minutes of arriving at Tilbury we were having lunch in the World Cafe and our holiday had started. Very impressed. Our stateroom was ready early and we were given a guided tour of the facilities in the cabin. On my mentioning that I did not drink coffee (there is a coffee maker in the cabin) the steward straight away fetched me a kettle and kept the teabags topped up - he kept the cabin spotless for the cruise and chatted and laughed with us every day, making the experience a bit more personal. We ate mostly in the World Cafe as it was very relaxed and the food was tasty and plentiful. We tried the pool grill and the afternoon tea which were both great and Manifredis italian had great service and great food, The service in every bar and lounge and dining was second to none, Very impressed. There were plenty of interesting lectures to attend, and we enjoyed sitting in the Explorers lounge watching the fjords go by with a tasty waffle and fresh fruit. We relaxed in our cabin most evenings and watched a film on the TV so cannot comment on the evening entertainment. The included excursions were informative and gave us an oversight into each port. The highlight of the trip was 'Chasing the lights' at Tromso where we were treated to a spectacular display of the Aurora about an hour or so outside the town, so many photos ........ On the way home we had the honour of a glimse of 2 Killer whale from our balcony,,,another hightlight. a quick photo and they were gone. March is certainly a good time to take this cruise. The weather was great, even a sunny day in Bergen !! Disembarkation was fairly uneventfull although there was no rep at Oslo to help out. All in all a fantastic holiday and thank you to all the ships staff for a great trip. Read Less
2 Helpful Votes
Sail Date: February 2019
The Itinerary is great and you will see spectacular scenery in Norway. Unfortunately, with any cruise you can't control the weather which is really important if you want to see the Northern Lights. We were glad we were able to see the ... Read More
The Itinerary is great and you will see spectacular scenery in Norway. Unfortunately, with any cruise you can't control the weather which is really important if you want to see the Northern Lights. We were glad we were able to see the Northern Lights but somewhat disappointed in the color and brightness due to most of the nights being cloudy. Also, cameras really pickup more color than the naked eye so having a camera that is capable of taking pictures of the Northern Lights is critical. Viking Sky does a good job of providing guest hints on how to take good pictures of the Northern Lights. We had a stress free embarkation in Bergen Norway. Very convenient location within walking distance of several hotels and attractions which made it nice since it was an overnight stay on the Ship in Bergen. The ship is gorgeous and mostly well maintained. They do a really good job of keeping the common areas clean. But be aware of the ice that can accumulate on the outside decks. It seems that Viking could have put a barrier around the ice which would have really improved the situation. This was mostly an issue at night when people would go to the decks and couldn't see the ice. I really like having the Self-service launderette. Our stateroom attendants were very friendly and did a great job taking care of our stateroom. The capability for Viking to notify guest, who wanted to be alerted no matter what time of the night, that Northern Lights were visible from the ship was fantastic. It did really add a special touch to the cruise. There were more movies and shows available on the TV then expected. The dining staff did a good job and were very friendly. I really like that the World Cafe for the most part served the same food that the Restaurant did so if guest didn't want to dress for dinner they had they same food options. Viking could expand some of the options such as bread and cookies so that each meal isn't the same the entire cruise. Don't get me wrong there are plenty of options but each lunch and dinner had the exact same bread everyday. I liked the availability of the specialty food buffets that were served on the pool deck that provided added flexibility and variety for dining options. We really enjoyed our dinners in The Chef's Table and Manfredi's. The included wine was mostly good except we really didn't enjoy the German red wine they had several meals. The included excursion for the most part were rather boring and didn't do much other than drive around and I think Viking could do a better job of describing the tours so guest will have a better idea of what to expect. For example, the tour in Bergen explanation of the excursion should reflect the actual excursion making it clear that it doesn't stop at the King Haakon’s Hall, the Rosenkrantz Tower or the Fish Market. We did really enjoy the included excursion in Tromso where we visited the Northern Light Planetarium. We enjoyed the warm drinks (especially the Baileys and Hot Chocolate) when returning to ship from our excursions. For the most part, Viking Sky did a good job of getting guest on and off the ship. The second day in Bergen was the only port that the line was extremely long when returning from our excursion. Disembarkation was extremely smooth. Do not expect taxi's to be readily available at the Tilbury port. Transportation should be planned prior to disembarkation. We rented a car from Enterprise which picked us up at the port. Read Less
Sail Date: February 2019
Our cruise was beyond our expectations. The ship beautiful, the food outstanding and the staff couldn't have been more attentive. Be sure to try the specialty restaurants. The Chef's Table which had a different menu every ... Read More
Our cruise was beyond our expectations. The ship beautiful, the food outstanding and the staff couldn't have been more attentive. Be sure to try the specialty restaurants. The Chef's Table which had a different menu every night and Manfredi's which had an extensive menu. Both were amazing! The other more casual restaurants had a huge selection of food with different selections added every day. Everything was delicious! We took advantage of High Tea every afternoon at 4 pm. The scones were the best I've ever had. There's a covered pool that allows you to swim in the coldest climates and a snow cave to enjoy after the sauna. Our stateroom was comfortable and had a beautiful bathroom with radiant heat. The TV had a huge selection of movies, TV series, and documentaries. If you leave the webcam on at night and there is a northern lights sighting, they will announce it in your cabin. We ran out on the deck at 3 am to catch a glimpse! There were many activities to keep you busy and there was entertainment in the evening along with music in the atrium. The excursions were informative and fun. We went to a Sami Camp, learned about their culture, went reindeer sleigh riding and had dinner in their teepee. I would definitely take another Viking Cruise and encourage everyone to do the same! Read Less
2 Helpful Votes
Sail Date: February 2019
This was a really enjoyable different kind of itinerary and our first experience with Viking. We came in with high expectations for the ship and crew and it was met in every way. Also, we really enjoy this size ship. We never felt ... Read More
This was a really enjoyable different kind of itinerary and our first experience with Viking. We came in with high expectations for the ship and crew and it was met in every way. Also, we really enjoy this size ship. We never felt crowded or experienced lines. Our cabin was modern, comfortable and provided ample storage space. The bathroom was great with a heated floor, plenty of counter space and a very comfortable shower. The TV entertainment system was great and comprehensive including tons of free movies and TV shows, enrichment programs, music and even TED talks (I can get behind a company smart enough to feature TED talks). There was also a good variety of live channels inc,using several US news stations. At times the live TV was unavailable. The free internet was limited to one device at a time per passenger which is frustrating but a smart policy. It did not work so well in some locations but was generally fine for email and reading news. Our cabin was cleaned twice a day and our room steward managed to do so without us ever hardly seeing him. The service level was as good or better then any of the dozen or so cruises I have previously taken with both mass market and luxury lines. The food ranged from very good to great. I really appreciated the fact that Viking provides an experience that is mostly inclusive and enjoyed that pretty much everything was part of the base experience. The ports we visited were all pretty interesting. We really loved our starting port, Bergen, and we recommend spending at least a few days in Oslo, where we flew into, which is not part of the cruise itinerary. If you do go to Oslo, the 7 hour train ride from there to Bergen was very enjoyable. My one complaint regarding the ports is the time in Stavanger was just 7 hours which seemed very short. We took all the included Panoramic tours and found them all worthwhile. The one optional Viking tour we took was in Alta and including snowmobiling and the Igloo Hotel. This was very well organized and was a highlight of our trip. Finally, I must note the embarkation and disembarkation. They were incredibly smooth and there was none of the usual chaos getting off the ship. I never felt crowded at all. We used Viking to transfer to the airport for our departure flights and it was great. We were not too lucky with weather or the the Northern Lights, but this did not lessen our enjoyment of this cruise. We loved it! Read Less
2 Helpful Votes
Sail Date: February 2019
We wanted to see the Northern Lights and love to cruise on smaller ships (Oceania is our 'go to'). The overcast skies during most of the cruise were a disappointment for seeing the Northern Lights (we had one clear night near ... Read More
We wanted to see the Northern Lights and love to cruise on smaller ships (Oceania is our 'go to'). The overcast skies during most of the cruise were a disappointment for seeing the Northern Lights (we had one clear night near Narvik that allowed about 15 minutes of viewing during the 12 days on board). The temperatures were also warmer than expected which resulted in melting snow and rain north of the Arctic Circle in February. Cruising the Norwegian coast and the train from Oslo to Bergen (we spent two days in Oslo before boarding the ship) were the trip's scenic highlights. The ship is very nice and we enjoyed our time aboard with a few exceptions. The main pros were the very friendly staff, the excellent bathroom (see below), a reliable internet connection, and the omission of a casino..Our main disappointments were the Restaurant (inattentive and slow service, high noise level due to lack of sound absorbing surfaces such as curtains and carpets, OK but not great food) and the limited variations in daily salad and vegetable options (lots of rice, potatoes, steam vegetables, and green salad, but not much else). We enjoyed Chef's Table and Manfredi's were OK but not great. We ate most of our meals in the Café but eating 2-3 meals a day in the same place for 12 days got repetitious. We were surprised that most of the food in the Café was self service which raised concerns about spreading bugs such as norovirus, but I'm not aware of anyone getting sick. Overall, we enjoyed the cruise and would go on Viking Ocean again if the itinerary was interesting, but Oceania remains our top choice. Read Less
9 Helpful Votes
Sail Date: February 2019
We wanted to see the Northern Lights and rather than take the Hurtegruten route which is heavily promoted in the UK, thought we would take a more luxurious option with Viking. We are both season travellers with over 10 cruises in ... Read More
We wanted to see the Northern Lights and rather than take the Hurtegruten route which is heavily promoted in the UK, thought we would take a more luxurious option with Viking. We are both season travellers with over 10 cruises in various parts of the globe. Things did not start well with our arrival in Bergen and depositing our three bags at the terminal, for just two of them to arrive at our stateroom some 2 hours later and the third bag finally arrived 6 hours later!! Having chased guest services there was a very laisser afire attitude which seemed to set the tone for the rest of the trip. We have numerous issues with our cabin including excessive squeaking from the French doors when at sea ( whilst they admitted there was a problem we were offered ear plugs!) A shower that didn't seem to be regulated and periodically ran with scalding water, our toilet broke and it took three phone calls to get a plumber. We ordered room service and early morning tea on a few occasions and every time had to wait ages and there was always something wrong with the order. I felt that the staff were poorly trainef. I overhead waiters discussing their grievances on more than one occasion in the dining room which was incredibly unprofessional. The bar service was shocking and in both The Living Room and Explorer Lounge the waiters would swan around with trays clearing classes and NEVER asking if we would like a drink! We had two of our pre paid trips cancelled, one was cancelled well in advance of departure and we were told we could be credited on the card used to pay for the excursion. This now seems to be a total lie as this did not happen and we were given credit on our shipboard account. The settlement of such credits to UK passengers is by cheque within 60 days! What a joke and there is no reason why credit cards can it be refunded. We had considered a Viking River cruise but having experienced their level of service would not touch them with a barge pole! Read Less
Viking Sky Ratings
Category Editor Member
Cabins 5.0 4.7
Dining 5.0 4.6
Entertainment 3.5 4.2
Public Rooms 5.0 4.9
Fitness Recreation 5.0 4.4
Family 1.0 4.4
Shore Excursion 4.0 4.1
Enrichment 4.5 4.4
Service 5.0 4.8
Value For Money 5.0 4.4

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