7 Helpful Votes
Sail Date: February 2019
Would not recommend. Ship was clean and rooms were nice but woefully understaffed. Waited endlessly at dinner and for drinks. Tables around pool were left with trash and drink glasses for hours. Food portions at dinner were ... Read More
Would not recommend. Ship was clean and rooms were nice but woefully understaffed. Waited endlessly at dinner and for drinks. Tables around pool were left with trash and drink glasses for hours. Food portions at dinner were ridiculously small. Extra hidden charges in main dining room for lobster. Beverage backage was terrible. $9 was the maximum allowed per drink and if you ordered a drink that was over the $9; they didn't charge you the difference; they charged the whole price. Extra charges for Spin classes in gym. They offered a tour of the ship's kitchen for $150 pp. Are you kidding me????? Beverage package was also not valid on the ship's own private island Half Moon Cay. Had to pay full price. Buffet at Half Moon Cay was included but the food was horrible. Long lines for everything. The ports were ok; not great but ok. The beach at Half Moon Cay was the nicest. Not a good value for the money. Don't waste your money on this cruise line. Go with Celebrity. Read Less
8 Helpful Votes
Sail Date: January 2019
Entertainment was the worst ever nothing to do on this ship . They just added Rolling Stone room two 45 min sets most days the only good entertainment on the cruise . Everything shuts down at 10:30 pm you cant find a cup of coffee or a ... Read More
Entertainment was the worst ever nothing to do on this ship . They just added Rolling Stone room two 45 min sets most days the only good entertainment on the cruise . Everything shuts down at 10:30 pm you cant find a cup of coffee or a snack anywhere . The days we stoped at a port of call the casino was closed and there was no entertainment on the ship not even the rock & roll room had a show everyone was walking around with nothing to do . The pools are very small one holds 40 people the othe holds 17 not great for a caribean cruise . The food in the dining room was good & also in the speciality dining rooms the service was good . They seem to focus on a older crowd that dosnt care about doing anything on the ship Im 60 years old . Read Less
2 Helpful Votes
Sail Date: January 2019
This was to be a second honeymoon but turned out to be a huge disappointment. It took years of saving on a disabled veteran's compensation to pay for the cruise and we feel ripoffed. Embarkation was slow and disorganized. When ... Read More
This was to be a second honeymoon but turned out to be a huge disappointment. It took years of saving on a disabled veteran's compensation to pay for the cruise and we feel ripoffed. Embarkation was slow and disorganized. When boarding, we were summarily given directions to an elevator and told how to go find our stateroom. Hardly the reception we had anticipated. No one told us that they was a welcome lunch in the Lido. We were traveling with friends and had connecting stateroom and it took two days to finally get screen between veranda removed. Dining room experience was mixed. After we changed our seating to assigned, we found fellow passengers were more likely to follow the dress code. Inaddition, the staff was very attentive and service was excellent. Boorish behavior of a group of fellow passenger was finally addressed after several complaints from other diners. Menu choices was minimal and food taste was marginal. Presentation,however was very good. Lido food was the same every day and tasted like it was recycled from the previous day. Testament to the Lid o food was the lines at the deli and the DIVE IN. Entertainment for 70 year passengers who love ballroom dancing was nonexistent even though the cruise consultant assured us it would be there. Unless you love acid rock and disco don't expect to be entertained. One world stage comedian was superb. The dancers were excellent and put on a good show. The rest of the shows were not worth the time and we left early. The music was the same in all three venues and was not "danceable". We went to the Blues Club at midnight as a DJ was advertised. The DJ began playing the same music as the three bands and did not have a clue when we asked for a rumba, chacha, or waltz. Stateroom was comfortable and veranda was spacious. Will never cruise with Holland again. Read Less
7 Helpful Votes
Sail Date: December 2018
Holiday Cruise. The entertainment has its ups and downs. The comedian was very entertaining, and the dance/laser show was spectacular. However, the musicians in the lounges were mediocre at best, and poor in several painful instances. The ... Read More
Holiday Cruise. The entertainment has its ups and downs. The comedian was very entertaining, and the dance/laser show was spectacular. However, the musicians in the lounges were mediocre at best, and poor in several painful instances. The blues band has a talented female singer...too bad she was overpowered by a bass player that was so loud, the lead guitar could hardly be heard. The dueling pianos should should have dueled to the death, doing a favor to everybody who had to put up with two poor amateurs playing off one another. The rock band was OK. The music was loud but, that's rock and roll. A real bummer was the casino personnel. As a traveler, who has made over 50 voyages, I have never been so poorly treated by the casino staff. They were rude, offensive and made even a small amount of winning into a most uncomfortable occasion. After being told how hard to throw the dice, how high to throw the dice, and how my wife should bet, we got away before the bad vibes got any worse. The personnel said these were simply the rules of the house, but as experienced travelers, who have recently played on other Holland ships, we knew this was not true. With the TV not working for several days, the bands being either much too loud or poor (or both), finding something fun to do was much harder than it should have been. Read on about the room...and the picture just gets worse. There is a pervasive language problem on the ship. Everyone speaks a little English...just enough to fool you into thinking they understand you, until you realize they don't. Thus, asking for an apple, becomes problematic, asking for sauerkraut becomes a three way conference, and asking for directions makes you wish you had a GPS, just for getting around the ship. Read Less
Sail Date: December 2018
We did this same cruise last year and had problems but did it again because my husband liked the ports of call.. This year it was worse - Koningsdam just came off dry dock but there were lots of maintenance issues. Apparently it takes 21 ... Read More
We did this same cruise last year and had problems but did it again because my husband liked the ports of call.. This year it was worse - Koningsdam just came off dry dock but there were lots of maintenance issues. Apparently it takes 21 days but management felt that they could get it done in a week. We were not the only ones that experiened problems, many other did too. We did not meet anyone that was pleased with this cruise. Our problems were mainly with staff not being able to handle what issues and not being able to get our OBC. First day on the ship and was told at breakfast that they were out of egg whites. It was downhill from that point. There was no tea - out of order equipment of at beverage stations everyday. The lido staff were unfriendly and impolite. Ports of call were great but HA docked at two industrial ports leaving cruisers at the mercy of belligerent taxi drivers. Getting around was very inconvenient and difficult. Caution about OBC - check OBC before final payment is made and make sure that you read the fine print. HA did not honor the OBC and it was too difficult to get with travel agents or brokers when on the ship..Menus are limited and not practical. Entertainment was good but not well planned - there were repeat performances of artists. In addition, there were lighting and equipment problems throught out the cruise. Lastly one of the best things about HA cruises were their stops at their private island - cancelled on our cruise because of high wave swells. Read Less
12 Helpful Votes
Sail Date: October 2018
MS Koningsdam - A Review I cruised Koningsdam for 24 days from 10/18/2018 to 11/11/2018. She is about 2 years old and appears to be in very good physical condition and is well maintained. That said, Koningsdam is a mixed bag of good, ... Read More
MS Koningsdam - A Review I cruised Koningsdam for 24 days from 10/18/2018 to 11/11/2018. She is about 2 years old and appears to be in very good physical condition and is well maintained. That said, Koningsdam is a mixed bag of good, bad and ugly...in this writer's experienced opinion. THE GOOD By all appearances, the ship is being kept very clean. Wear and tear has not yet begun to show too much. Not much rust in sight. The theater (World Stage) is the best in the HAL fleet, and maybe in most fleets. Sight lines are excellent and there is hardly a bad seat in the house. Seating capacity is relatively generous and can fit about a third of the passengers at any one time (close to 800). That said, there were many occasions when the theater was totally filled and people were standing and/or sitting in the aisles (safety hazard?). The hi-tech stage uses a 270 degree computer controlled LCD screen as the backdrop and is the main apparatus of the otherwise sparse set decoration. Lincoln Center Stage is an outstanding plus for HAL. Koningsdam's venue for the very talented quintet is larger than other ships in the fleet and offers comfortable seating. Public seating is excellent and comfortable throughout the ship. The staterooms are a bit smaller on than most of HALs ships, but they are reasonable equipped. Electric and USB plugs are abundant and storage/closet space is good. THE BAD While Koningsdam is new and bright, HAL has done nothing to change the nickel-and-dime operation and product they offer. EVERYTHING they do is designed to get passengers to spend more money. Most of the daily on-board programs offered are for revenue and income production. Venues throughout the ship are too small for the large number of passengers, often filling an hour or more prior to a presentation. The Culinary Arts Center is the showcase venue for America's Test Kitchen, and it is very ill-suited for the purpose...very poor seating and sight angles. They also utilize this room for extra-cost dinning in the evening (much more suitable). The Mariners Program on Koningsdam appears to be treated more as necessary nuisance than as the customer building program it was originally designed to be. There does not appear to be a suitable venue on Koningsdam for a Mariners Reception, so only medallion recipients are invited, no matter how many medallions one has or how many cruise days you've logged. The multi-Star Mariners cocktail party is held in part of the Lido Pool area, while other people are in hot tubs on the other side. It's very clear that HAL management wants to change the demographic of its customers. They are looking for new, free spending blood. Staterooms are noisier than one would expect for a "new" ship. Even in slight seas there is creaking, rattling and banging...especially at night when you are trying to sleep. Fit and finish is not all that it could be. As an example, stateroom have a recessed "frame" for the wall mounted large screen TV. In my stateroom the TV was mounted well out of the center of the frame and lop-sided (one side higher than the other). There is no replay of the excursion or enrichment talks on available on Koningsdam's closed circuit TV system or on stateroom TVs. You can, however, book extra cost dining, spa and excursion options via the interactive TV system. What little "art" there is on the ship is far removed from traditional seafaring art. All is very contemporary and the artwork appears to be photo-shopped pictures. There is NO art in stateroom passageways. Passage fore and aft on public decks 2 and 3 is restricted to one side of the ship, ensuring exposure to every selling station onboard. Traffic flow is poor, especially outside elevator locations where they have planted large modern sculptures (?), creating bottlenecks. The Promenade Deck is quite narrow and there are no deck chairs thereupon. The walking gets very bottlenecked at the stern end of the ship, so if one is walking behind slow walkers or encountering walkers who insist on walking upstream, it slows everyone down. Not important enough to write Congress about...just a mention. THE UGLY Whoever designed the toilets in the staterooms should be fired immediately. One cannot sit "on the throne" straightaway. You have to sit sideways because the glass shower enclosure is in the way, and you can't get your knees to squeeze in...unless you're 2 or 3 years old. Very awkward and uncomfortable. DINING This is a very subjective area and not all tastes are alike. So offering comments about the food and service aboard the Koningsdam is treading on very dangerous ground. That said, HAL has put together a fine group of chefs in what they call the Chef's Counsel, to help Chef Rudy design a dining program for the ship's various venues. They have created offerings that, in their test kitchen, appeal to all the senses. Great food requires great ingredients skillfully assembled by craftsmen who love their work. Unfortunately, the Chef's Counsel is not on board to supervise the final product. HALs logistics program is complex and mainly designed to minimize costs and maximize efficiencies. They do not take advantage of the terrific local products as they cruise from place to place. So freshness of ingredients is sacrificed in favor of program convenience. They claim there are reasons (or excuses) for this, but others seem to be able to take advantage of local fresh product availability. That's all I have to say about this topic. Everyone has to judge for themselves. Read Less
10 Helpful Votes
Sail Date: September 2018
I have been on PO, carnival, and celebrity. I wanted to try holland America. So the pros: 1. Ship ok, but very poorly designed. 2 Laundry cheap, photos cheap 3. Food was good 4 service ok, but Not great. 5 getting on and ... Read More
I have been on PO, carnival, and celebrity. I wanted to try holland America. So the pros: 1. Ship ok, but very poorly designed. 2 Laundry cheap, photos cheap 3. Food was good 4 service ok, but Not great. 5 getting on and off ship easy 6 ship on time Cons Wow, where do i start: 1 smoking in casino and it spreads. Smoking outside in some public areas allowed. I found the smoking quite annoying. 2 entertainment at night rarely above b grade. 3 my biggest gripe no activities, except paid ones. Not even dance glasses. Outside the daily quiz night, there was little. The ship had no spirit, one couple mentioned to me the only excitement was going to their room to see the towel animal created. The ship needs to be fully audited, it just was a platform with no energy, nothing, staff were in large part not engaged. Sad really. So let me put it this way, celebrity is 200% better. If you want plain, with nothing to do on ship days, then this ship is for you. I was underwhelmed. Read Less
4 Helpful Votes
Sail Date: September 2018
We chose the cruise because the dates suited our vacation and because of the destinations. We boarded in Amsterdam and did the 12 days to Rome. The ship was very nice and the crew were great. I thought the main stage entertainment ... Read More
We chose the cruise because the dates suited our vacation and because of the destinations. We boarded in Amsterdam and did the 12 days to Rome. The ship was very nice and the crew were great. I thought the main stage entertainment was a bit boring and wasn’t for us. I actually fell asleep in one of the shows, that’s how much I thought of it. The comedian Jo Little was good but her humour was lost to a lot of the Americans. One night there was an opera singer on? We didn’t go as not for us, also a saxophonist one night. I like a saxophone when it’s part of a song or a solo but not the full show. They had the blues band and they weren’t bad but one night the 2 singers didn’t come out for the last set as BOTH of them had sore throats. So the band played their instruments and tried to do a so called funny ed and he said mime act. It wasn’t funny and they did that again on another night and it still wasn’t funny. The highlight of the entertainment for us was the piano bar 2 very talented girls. I think their names were Ivy & Paulini. Thank god for them as we would have went insane of a night. They entertained us every night except for their night off. Thank you The only bar that was open after midnight was the casino. We didn’t want to go there as we don’t gamble and we don’t smoke. Speaking of smoking in the casino we walked through there on the non smoking night to find people smoking and no one stopping them. Why wasn’t there any other bars open? It was like we were school kids being sent to bed. Totally unacceptable as far as we were concerned. We did enjoy the crows nest bar of an afternoon when we were set to sail. Food was good but on our last day it was an at sea day. At lunch in the buffet it closed at 2:30pm. I asked to speak with someone about this and an officer came and I asked him why it closed and he said because it’s time too. I pointed out to him that most people on the ship us included had a later breakfast and was hoping to have a later lunch. I also asked him what lunch finished the day before and he replied 4:00pm. So why are the times inconsistent? He really couldn’t answer just saying that they were the times. We had been through there earlier and I knew what I was going to have but wasn’t hungry thinking we could eat later. There are 2 sides of the buffet nearly a mirror image each side. I asked why they couldn’t have kept one side open at least? The officer was very good to try and accomodate us by saying he would get us what we were looking for. I wanted the buffet open I knew what my protein was but wanted other things as well. He also reminded us that there was the burger and pizza bars open and we could go there. That’s what we were going to do. I give him credit he pursued us and offered to make a reservation for us in the Italian restaurant free of charge. I thanked him but declined as I was upset with what had happened and wasn’t thinking about dinner I wanted lunch. In the end I said thank you please make the reservation but no sure if we will go. We ended up taking the offer up. The cabin was great and our room stewards were fabulous. The biggest disappointment though was when we went to the port of Heulva (I think that’s what it was called). It was Sunday and we didn’t really feel like going to Saville 90 minutes each way by bus. So we thought we will stay in the port town relax wonder around see what they have. There was a free shuttle bus from the port into the city. It was on the bus that we and most of the other passengers found out that the only places in town that would be open was food and drink places. The guide on the bus told us and she was 100% correct. That’s all that was open, I couldn’t even get a souvenir not even a fridge magnet. The bus dropped us off at the “tourist information centre” where there was 1 person working and a line up of about 50 people and they ran out of maps. Why would Holland America do this? What sort of itinerary is this? Honestly absolutely ridiculous. We weren’t the only ones unhappy with this. I did the survey that they sent us and they asked could they get in touch with us to discuss our rating. I said yes but we still haven’t heard so that’s why I have put my review here Read Less
32 Helpful Votes
Sail Date: August 2018
This is a long review because I have tried to convey things other reviewers have not. My husband and I are in our mid 60’s, have traveled extensively, and this was our fourth cruise: 1 with RCL and 2 with Princess. We had 14 day ... Read More
This is a long review because I have tried to convey things other reviewers have not. My husband and I are in our mid 60’s, have traveled extensively, and this was our fourth cruise: 1 with RCL and 2 with Princess. We had 14 day cruise through the fjords with HAL on the Koningsdam that was split into two seven day cruises returning to Amsterdam after seven days. We did our own airfare. My problem with booking through the cruise line is that as long as everything goes right, it’s great. But, when things go wrong, and on the international leg of a journey anything can and does go wrong, you do not have the contract with the airline, HAL does. So, you have a third party involved, which complicates changes when things go wrong. It has to go through HAL. We used Dutch Limo to pick us up from the airport and take us to our hotel, and Dutch Limo to take us to the ship from the hotel. Excellent, as one other reviewer remarked. It was nice after being up all night to see your name and follow the driver to your hotel. We stayed at the Ibis Styles Amstel, which was an excellent choice. The Ibis Styles Central Station (across from the Central Station) was sold out a year in advance, as were many hotels. Our room was ready at 7:00 in the morning which made us very happy. The staff is great and this is a great part of town with a street market and nice restaurants right down the canal from the Rijksmuseum. The Cruise The Good: There are some things worth mentioning. The food overall (if you can get to it) was relatively good. The crew was outstanding doing the best they could under very trying circumstances. Because you are served in the Lido, fewer hands actually touch the food, so in that sense, it is a lot more sanitary. There are hand washing stations (a nice touch) at either end of the Lido and hand sanitizer everywhere. The beds were great and the bathrooms, as mentioned by so many, are a vast improvement. Hand lotion in the women’s bathroom, Happy Hour every day for an hour with some eats put out (with the second drink $2) were fine touches and very popular. They had two female piano players in the evening, who I thought were good and in the afternoon every day they had a solo piano player in the billboard area. Some of the classical music was also nice. We did not go into the theatre but heard many complaints that it was “too small.” Embarkation. Be ready to stand in several lines for over an hour. Of course, others boarded earlier and got on much easier. You have to endure a terminal with no air conditioning and it was chaos with families and children. Cabin: I have to say the cabin was OK if not much smaller than we had on RCL and Princess in the same category (inside). There was sufficient storage for items and clothes. The bathroom on our inside cabin was one of the best we have ever had. As others have noted, the shower was exceptional. Unfortunately, there was garbage under our bed and behind the vanity when we arrived. That’s what happens when you have overloaded cabin stewards. In addition, our bathroom on the Gershwin Deck rear had a constant sewer smell, although it did not go into the room. Dining: Lido: If you do not make the early cut-off for breakfast in the dining room (9:00 am), you can battle it out in line at the Lido. Now, remember, the dining room is only open for lunch when you have days at sea, and not even then since there were two Mariner lunches to which the general public was not invited. Over 14 days on our cruise, you can only have lunch in the dining room maybe 2 days. What does that mean? The Lido. While any of the alternative dining rooms are available for lunch, they will set you back additional money. Obviously, the message is if you want a nice lunch and to be waited on, you will have to pay extra. Ordinarily, at any buffet you would have trays. Why? Because then you can gather your meal in an organized fashion all at once. There are no trays in the overcrowded Lido. So, this is a two person operation. You would think on a new ship seating would be appropriate for the number of people on the ship. Not so. There is a GROSS shortage of tables. Therefore, you have to have one person find a table first, no small matter. People can be aggressive, and you have to be if you want a seat to enjoy the meal you have already paid for. Next, once you find a table, it is most likely dirty. So, you have to wait for the staff to clear it off, or failing that, do the work yourself. Amazingly, the waiter stations in the Lido area have no running water. Your table will be wiped with a rag that is rung from a bucket of water (not kidding). Once you have the table clean and have claimed it, you will remain in the middle of those jostling with their plates and those who are aggressively seeking a place to sit. Not a pleasant experience. There are literally hundreds of people along with walkers and wheelchairs, young kids and staff moving in what is basically a confined space. So, be ready for contact. They do have pizza also in a separate venue above the pool. It was OK. There was a place to order but no place to pick up so you had to insert yourself in the bar to pick up your pizza. If you are sitting in the Lido area around the pool, you will have to negotiate a winding staircase to your table with your pizza in hand. The burger and fries area was much more organized and on the same level as the Lido. They had something missing from the Lido: trays. Actually, there was almost a fight over a table while we were sitting there in the Lido by the pool. The staff kind of broke it up before it got out of hand. With tensions high and people hungry, this can happen. The Lido is obviously too small and not well thought out. It is equivalent to a college cafeteria with better food. Sharpen those elbows before you hit the crowds. Dining Room: Forget fine dining if you are in the main dining room. The dining room is a two story beer hall that echoes loudly before you even enter. It is so loud it eliminates any possibility of a nice dinner. We requested late seating and found out at the last minute we did not get it, even though we paid our nonrefundable deposit almost a year in advance. All tables for two were eliminated for reservations after the first day. And, of course, the table for two you want may not be worth going after. One of the reasons to try and get a reservation is that anytime dining is even worse. Most of the decent two-tops are taken already by well-heeled passengers and fixed seating. We went early to dinner one night just to see if the chaos and noise were a figment of our imagination or real. We requested a table for two and turned down the first offer (a table next to a double stack of clean glasses and the exit to the waiter station). So, we were given a table for two (which actually was fairly good by HAL standards), up against the front part of the waiters’ station. The waiter stations are too small for what goes on and as a result, there are trays of wine glasses and waters glasses stacked outside the stations. Also, on the outside of the stations are the dirty dishes and silverware that must sit there because of the stations poor design. No cabinets for glasses. So, as you sit down you are looking at wine glasses stacked on these trays that are going on your table, like you are eating in the kitchen. The noise from the station, which has low walls so you hear everything, interferes with hearing the person sitting across from you. If you are at a large table, no one can hear across the table. In addition, people seem to be permitted to wander around the dining room during dinner, looking at you, what’s on your plate and just standing around in the middle of the floor. This is what occurred on the night we had dinner there. Where the head waiter was, I have no idea but these people stood in the middle of floor, hovering over tables with kids hanging out with them for over a half hour when we were there. So, we ordered a bottle of white wine. We get the bottle in the ice bucket that is placed behind us right next to a tray that holds all the dirty silverware that is literally next to the bucket. The noise becomes deafening as this group of about 30 or 40 enters the dining room to find their seats (and of course there is controversy about who sits where) and this adds to feeling of chaos in the dining room. One thing I did do was get to breakfast as many times as I could, but you could not stay up late at night. In addition, they never ask your name, they ask your room number when you want a table. You are linked forever with the cabin you get. I will also add that there is NO ambiance in any of the main dining areas. The Lido is a buffet, with all that it implies. The dining room, as mentioned before, is chaos. So, what do you do? You have to spend additional money to get some peace and quiet and service, which is why many suite clients end up eating solely at the Pinnacle Grill and the other alternative (read “extra money”) venues. Even they don’t want to eat in the dining room. One review I read from a suite passenger stated emphatically that they never once ate in the main dining room. FYI: If you dine in the Canaletto, as we did one night for extra money ($30), your meal will be less noisy than the Lido proper, but then your meal will be served directly from the Lido to your table. We were seated right next to the waiter’s station with all the noise. There were many negative comments I heard about the noise in the dining room from other people who were from other countries. There were many Aussies, Brits and Dutch on board. One man I heard comment (not American) said he was seated in the dining room by a main thoroughfare and the waiters along with those being seated kept banging into his chair during the entire meal. The tables are also too close together. He said he had to resort to the private dining venues to get a reasonable dinner without the noise. The two tops are all pretty bad. They are either up against a noisy station, and if you are lucky you don’t have to sit next to dirty dishes and silverware. Otherwise, you will be having dinner similar to the experience of an Olive Garden. There are just too many tables jammed into the dining space. It appears that HAL cannot handle the anytime dining with the size of their dining room. It also appears that their goal is to get you to pay to dine after you have already paid for the cruise. We had a lunch given to us by our travel agent in the Pinnacle Grill. It was nice but dinner will set you back $50.00. You get peace and quiet that you supposedly already paid for. Don’t plan on the Crow’s Nest for take off. It was closed for a private function on both embarkation days. However, if you can stake out a place 2 to 3 hours before sail away at the various ports, you can get a seat. They need to eliminate the “computer area” and remove the tables blocking the windows on the other side. What I did not know was that the hull of the Koningsdam is the same as QE2 and the Queen Victoria. What was noted by someone who actually traveled on the QE2 and this ship was the breaking up of space for “pay” venues. I never saw anyone in the Retreat the two weeks we were there, but the place takes up significant space. Her main criticism was that there were many little spaces that had limited seating and were too small for the number of people on board. A perfect example of that, and here I totally agreed, was the Dutch Café. The concept was nice; however, it is way too small for its purpose. There is a small area with tables that are continually filled and it pushes out into the Atrium. People park there, which is understandable, but it makes it impossible for you to get a seat. This should be much larger. Other wasted space includes the walkway around the Culinary Arts area. This is next to the dining room on the second floor. Instead of putting small sofas by the windows where people could sit and look out, there are these ridiculous dining chairs, in an awful color to boot, lined up facing the hallway. In addition, there are these ugly metal structures containing promotions blocking the windows to make sure you can’t see out. It would have been nice if they put seating there with some tables so people waiting for dinner have a place to sit and wait close to the dining room. We were sitting in the classical area listening to music from the other music venue. Supposedly, this problem will be fixed in dry dock in December. Poorly designed. We did attend some of the lectures which were not exceptional but informative. The big problem is that when you get an announcement throughout the ship it will not come in your cabin. People were mystified why HAL did not put the main intercom (including the Captain’s updates) in the cabin so you didn’t to open your cabin door to listen. All in all, we will not be back on Holland America. My concept was being served breakfast, lunch and dinner. Instead, I found out the dining room is closed for lunch and you have to get up early on vacation to catch breakfast. Why breakfast was not extended until at least 10:00, considering they don’t serve lunch, I do not know. Dinner was such a production to get a table, and a bad table at that, it was not worth it. Please note that when you get in line in the Lido for your entrée, you may be waiting behind the staff. Yes, the staff gets in line and you have to wait behind them to eat. They do not have their own dining room and you will be in line behind them and in some cases, they will get waited on before you. Laundry: We did three bags of clothes for $30 each. Be sure to bring Spray and Wash. The first round of laundry had to be redone because none of the grease came off the shirts and as a result we had to pick up some Spray & Wash in Amsterdam and have the clothes rewashed. They have no room for laundry where you can iron your clothes and the staff will not bring you an iron. Disembarkation: That was easy because we left the ship with our luggage. It felt good to be off the ship. I was looking forward to getting waited on and having some relaxing dinners with a little atmosphere for a change. Read Less
Sail Date: August 2018
We were told the ship would accommodate our needs. Had Neptune "handicapped" suite. Had no assistance boarding ship, getting off at all ports, and leaving the ship when returned to Amsterdam. First time ever in 30 plus cruises ... Read More
We were told the ship would accommodate our needs. Had Neptune "handicapped" suite. Had no assistance boarding ship, getting off at all ports, and leaving the ship when returned to Amsterdam. First time ever in 30 plus cruises this has happened. This despite wife being in wheelchair unable to stand at all, me pushing with 2 carry on bags, etc.. Arrived at cabin Fully Accessible (SA7094) to find the wheelchair could not access the side of the bed on either side. This despite the web site saying it would (and still does by the way). Additionally bed was to high for her to access it from the chair. Cabin attendants turned the bed sideways so she could access it from one side and removed the top mattress from the bed. Pretty expensive suite for not being able to sleep in the bed. No tours buses we signed up to tour on prior to boarding were accessible despite being told on the phone by HA ExcTours they would be. We did get our money back. We took no tours. Computer room a disaster; paid for 60 minutes and all told got 15 minutes when it was working. Computer assistant apologized to everyone for how bad it was but no one got money back. Handicapped platform for wheelchair access to the tender boats I'm sure would have worked fine had the attendants been trained on how to use it. As it turned out the whole loading procedure was held up each time they tried to use it. And I suppose we got the blame for holding up the boarding. I could go on but no need adding insult to injury. Bottom line is this: if you are disabled and cannot stand DO NOT GO ON THIS CRUISE LINE! I think they have orders to "don't touch the wheelchairs". Read Less
Koningsdam Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.5 0.0
Entertainment 4.5 0.0
Public Rooms 4.5 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0

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