2 Helpful Votes
Sail Date: March 2019
We chose this ship because it was newer and we lived the itinerary and not too many sea days. (We have been on about 26 cruises) This is what we loved: 1. The ship is beautiful 2. Staff is attentive and friendly 3. Dinner in ... Read More
We chose this ship because it was newer and we lived the itinerary and not too many sea days. (We have been on about 26 cruises) This is what we loved: 1. The ship is beautiful 2. Staff is attentive and friendly 3. Dinner in dining room doesn’t seem rushed 4. Itinerary 5. Very clean 6. Despite reviews that say they don’t have an “unlimited” internet package they actually did. On our 10 day cruise it cost $179. This is what we did NOT love: 1. Theatre so small it does not accommodate guests. We showed up 40 minutes early for two shows and there was not one seat left 2. Formal night, a dance show is about to begin, ONE show, really? It starts at 9pm and we are waiting outside the theatre standing here at 7:50pm, we have a 1 hour 10 min wait. It’s day 9 of our 10 day cruise and we love the dance shows and this is the third one and if we get a seat it will be the first one we get to see. I think the theatre holds 300 people, I may be wrong. Smallest theatre on any cruise ship I have ever been on. They need 3 shows per night for the dance shows to accommodate the guests. Tomorrow night is the last dance show and they also have ONE show. So nope we won’t sail with them again. 3. Eating in the lido buffet is exasperating. You can basically not get any food by yourself, maybe you can serve yourself some fruit or a cinnamon roll AFTER they hand you a plate. What I’m trying to say is that the buffet is a lot of work. You have to wait in line. You can’t grab your own plate. There is say one person maybe two behind the glass at each food station. At one food station this one girl has to make crepes, spoon out oatmeal and cream of wheat into bowls, put bacon and sausage on your plate..it’s pretty crazy and slow. Then suppose you want toast or a bagel, now go to the bread food station wait in that line so that one person that’s runnjng that can take care of it. Then find a table and try to get coffee, it’s just an ordeal. 4. Then they close breakfast most days at 9:30am. 5. The food has been good but some meals better than others. Not every meal has been amazing. Read Less
1 Helpful Vote
Sail Date: March 2019
I am not a person who feels that a vacation should go perfectly. I expects some bumps along the way. In saying this, I am bothered by the bumps that are preventable. The issues that I have detailed below in the 'Cabin Review' ... Read More
I am not a person who feels that a vacation should go perfectly. I expects some bumps along the way. In saying this, I am bothered by the bumps that are preventable. The issues that I have detailed below in the 'Cabin Review' were preventable and it is my hope that the creaking room is repaired before others experience sleepless nights on their vacation. We found the crew as wonderful as ever. Aside from the creaking room, we were looked after very well. I was quite worried about the entertainment after 4 nights. Post Modern Jukebox was not good. The theater was full when this group started and at least one quarter of the people left the first night before the performance ended and less people showed up for the second night performance. There was only polite clapping during the performances. With the second performance they gave themselves an encore when no one was clapping and people were leaving. Some awkwardly sat down while others just left. One of the singers had an amazing voice. I hope she finds another company. The entertainment got better. There were two dance performance nights and they were very good with well deserved standing ovations. The live orchestra performance to Planet Earth II with the wrap around screen was great. Karen Grainger (female impressionist) was very good. We enjoyed quite a few Lincoln Centre performances, wonderful! We would have attended more but our early dining time conflicted with performance times. We went to 2 Rolling Stone Room performances and the band was great. We watched a few songs from the BB King room and again this was good. We liked the music walk. Read Less
5 Helpful Votes
Sail Date: January 2019
We had a beautiful holiday with the Koningsdam. Our overall rating is average. The ship is good, but not perfect. And that is the reason why it is average rated by us. We had better cruises, like with NCL, Princess and Celebrity. We ... Read More
We had a beautiful holiday with the Koningsdam. Our overall rating is average. The ship is good, but not perfect. And that is the reason why it is average rated by us. We had better cruises, like with NCL, Princess and Celebrity. We expected already that the average age of the cruising people is more than 50 years. But I think that we were with 48/47 years one of the youngest on the ship. Not a real problem, but it was almost every day "excuse me, we will continue our walk, but can we pass you? You are blocking the way". Sometimes very irritating. But ok, if we want younger people, we have to cruise on NCL or Carnival etc. Our embarkation was really perfect. In 15 minutes we were already on board (with some help of a very nice man from HAL ;-) ). Our first impression of the ship was good, but it was not glamerous. It is not the "WOW"-effect. There is no attrium with a creature, lightning or other things that gives the WOW. It is standard. This is also in the corridor to the rooms. It is standard. No beatiful paintings or prints. The stairs to the different floors are nice with beautiful paintings or art. When we entered the room (6010), we were suprised. There is a lot of space in the room. Beautiful bathroom, very good bed, a lot of storage, nice balcony. But not really clean. We saw spots on the door, mirrors etc. And the worst thing, the climate-control. The first days it looked that the temperature of the room was not cool, but the display of the control was marked with "cool". We went to the reception and they promised to help this. But after one day nothing was changed. The temperature in the room was too high, worser in the night. Went again back to the reception, they promised again to help. But nothing, even no reaction from them. And surprise, surprise, last evening the temperature of the room was finally COLD! We think that there was a problem with the climate-controle in our place of the ship, but why didnt the reception mention this? By the way, we have send now a complaint to the HAL as we were not happy with this situation! The evening-program was very linked to the people of the USA. Rock and Roll, Blues, pop music. Suprising as the average of people was high! I didnt know that people of 80/90 years like rock and roll....we didnt hahahaha...it was much to loud! And the shows in the theather....really BAD!!! The dance-show, what was this? The BBC-film with live music is ok, but live??? No no, it is some musicians playing with the music-tape from the BBC. Also the other shows we visited were bad (we have very good experiences with the NCL and Celebrity). Food in restaurant was good. Our waiter was ok, the wine-sommelier was slow sometimes. The second glass of wine was mostly after our diner! Meat was very good, but the fish was sometimes fat (looked like it was cooked in oil?). And also here, it was not really clean. The chairs were dirty, the walls were dirty of red wine?? Variaty of food was ok, but we had better experiences with other cruises. Our package of drink was EXCELLENT! 15 drinks a day with a limit of 9 dollar each drink. But most drinks were less than 9 dollar (cocktails, coffees, refreshments etc). Only the choiche of wine was very low with the limit of 9 dollar. We dont like to eat in the buffet-restaurant. So we did this only 2 times in our cruise. Food was ok, but difficult to see which food you could choose. There are no good signs explaining what is for example on the sandwich. Buffet restaurant was mostly very busy. Swimmingpool is nice. And as it was mostly good weather the roof was open. Otherwise it was too hot to stay there. But to sun on the decks it was difficult. You had to pick up your own sun bed, mostly they were blocked with a belt. And places to sun on the decks are not really nice. This can be improved for sure! We did some excursions organized by HAL and some organized by other company. The HAL experience with excursions was good. And most surprising, you could immediately go outside (not waiting for half our in the theather). And also the start-time of excursions, very good. Not 8 o clock, but mostly after 9 (mmmm longer sleep). We had a very bad experience with the border of the Virgin Islands. On every visit we had ever done on a island, with all our cruised, we never had to show our ID. But yes, it is USA, TRUMP-country. We had to show our ID to enter the ship. Our ship-card was not enough. It looked like that we were criminals, unbelievable! Unpolite people of this border-people! Yes we forgot to bring our ID, but to be rude to us. With help of some HAL people we could go back to the ship, to take our ID's and to show this to this rude border-people I hope if these 2 guys ever visit Netherlands they never will accepted by our border!!!! And now the best of our trip. The DUTCH CAFE!!! Many thanks for Pim, Jehan and Andre. What a trio! Always a smile, from 7am till 9pm! And lovely Dutch food, snacks, beer etc. Normally we dont like to go to Dutch cafe's outside the Netherlands, we want to have the experience of the country that we visit. But this was so excellent! It was a pleasure to meet these 3 guys and to visit the cafe every day to eat perfect food and lovely beers! Thanks, thanks, thanks!!! The disembarkation went very good. And again, thanks for the 3 guys of the Dutch Cafe. We enjoyed in the morning the coffee, water and waited till we could disembark in the Dutch Cafe. And before this, it was even possible to have breakfast in the restaurant. WOW! It went so fast, it was so good organized! Read Less
2 Helpful Votes
Sail Date: January 2019
my sister-in-law and i 85 & 73 years old respectively) did an 11-night Caribbean cruise, both of us experienced cruises on 5 different lines, mostly HAL for her, Celebrity for me. The good: excellent crew, HAL does a terrific job in ... Read More
my sister-in-law and i 85 & 73 years old respectively) did an 11-night Caribbean cruise, both of us experienced cruises on 5 different lines, mostly HAL for her, Celebrity for me. The good: excellent crew, HAL does a terrific job in choosing and training employees from the captain to the people who clean & maintain. The ship is spotless. I was actually on the ship last May in Europe for 12 nights so could see some of the changes. Club Orange, I think they need to rethink that one. I counted people every time we went by, most I ever saw was 18 on the last night. My suggestion, at least put a sheer curtain so people walking by aren't staring at you and your meal. Lincoln Center Stage was wonderful, likewise BIllboard. Jason & Michael at the piano was just the best. Rolling Stone & BB King's was loud, very loud, and energetic. I'm a little bit of a foodie, I thought the food was pretty good. Beef dishes excellent. But maybe more vegetables would be nice. Now the not-so-good. The theatre in concept is great, but you should not have to get there an hour early to get a seat. They either need to go back to 3 shows a night or hand out tickets. We stood for one show we got to 20 minutes before curtain, could not get near the so-called production show even though we were there 40 minutes before curtain tine. The shows themselves, pretty poor comedian, didn't care for singers. "Big" production show was a laser light show, 6 dancers, canned music. come on, HAL, you can do better. Read Less
10 Helpful Votes
Sail Date: January 2019
First the high points. The ship is beautiful. The exercise facility is the best I’ve seen on any ship. The Lido is large with high quality food and extensive selection. The Dutch cafe is a nice touch as are the deli and pizza place. ... Read More
First the high points. The ship is beautiful. The exercise facility is the best I’ve seen on any ship. The Lido is large with high quality food and extensive selection. The Dutch cafe is a nice touch as are the deli and pizza place. There is a lot of outdoor seating of. The two level pool lido deck is a nice touch. The bad points are that the cabins seemed cramped compared to other Holland America ships. The changing room at the exercise facility was totally inadequate if you want to shower and shave there. The enrichment seemed to be sponsored by Microsoft and was poorer than on other Holland America ships. But worst of all the entertainment venues were totally inadequate and overcrowded. If you go to the main venue you have to get there at least 45 minutes early to even look for a seat. All the others were over crowded also. All in it is a disappointment for their new flagship. Read Less
8 Helpful Votes
Sail Date: January 2019
This was our 44th cruise. We had previously sailed on the Maasdam 18 years ago. The Koningsdam's emphasis on music is what caused us to choose this sailing. We felt that Hal's new emphasis on entertainment that appeals to a ... Read More
This was our 44th cruise. We had previously sailed on the Maasdam 18 years ago. The Koningsdam's emphasis on music is what caused us to choose this sailing. We felt that Hal's new emphasis on entertainment that appeals to a younger crowd, plus a newer ship, would make this cruise a good choice for us. We are eclectic cruisers. Last year we sailed on Seabourn for 12-days in the Caribbean and 7-days on an NCL Bermuda cruise from Boston with friends. We were not impressed with Seabourn's food and service. Our expectations for the NCL were very low. We were shocked to find the dining service and food quality on NCL was up-to-par, if not better, than Seabourn. Embarkation and Disembarkation were flawless. We arrived at the pier around 10:40am and were onboard at 11:30am. We were pleasantly surprised to be informed upon entering the Koningsdam that all staterooms were ready. Our stateroom was 8197, an aft facing verandah with a very large deck. It was a shame to have one tiny table, two upright chairs and just one foot rest. Our room stewardess, who was amazing, found us an extra table to allow us some more room to put our feet up. We knew the Lido would be jammed at lunch, so we opted to have lunch in the Main Dining Room (MDR). Lunch was lovely. The service was prompt and the food was delicious. One huge negative for me was that we were seated in a corner and all I had to look at was a solid white panel. Those panels should be replaced with art as they block the window views. The MDR décor was rather plain. The yellow wall color did not add to the room and the white panels were boring. After lunch, we spent the rest of the day exploring the ship. We thought the ship décor overall was very relaxing. We had pre-paid our three specialty dinner reservations which was helpful as the HAL assigned times did not work for us. We stopped at the dining reservation center on Deck 2, across from the Pinnacle Grill to change our reservations. At the end of the cruise, our pre-paid dining was credited to our account. If you are concerned about specialty dining at certain dates and times, I recommend pre booking online. At the same desk, we were able to reserve the next two nights at 7:45pm in the MDR. We would have preferred 7:00pm or 7:30pm, but 7:45 is the earliest time we were able to reserve with Anytime Dining. The first night in the MDR was great. We arrived and were immediately seated. The service and food were perfect. We were happy campers! However, the first Gala Night was a disaster. We arrived at 7:45pm and were shocked to see the "reservation" line was almost around the corner. However, the line for walk in was light. I went up and asked how long the wait was without reservations and was told 15 minutes. We stood in the reservation line for over 20 minutes. When we finally got to the front of the line, I mentioned to the officer who was just standing there, why we had the wait and walk ins were seated before us and he just shrugged his shoulders. No apology. No explanation. We were seated in the middle of the room in a very poor location. The din from the fully packed MDR made it almost impossible to hear each other. Tables who had arrived five and ten minutes after us had their orders taken first. Our waiter threw the menus on our plates and did not greet us. Obviously, he was frantic to get orders in and food served. I've had warmer service in a cafeteria. My soup arrived cold. My tenderloin was that side piece that chefs typically do not serve as tenderloin as it has a large fatty center. Neither the waiter or his assistant inquired about our meal. The head waiter, stopped by at the end of the meal and was quite gracious. He informed us that they had been having large issues with the MDR on the first Gala night. He offered to make reservations for the next few nights at 7:00pm. We found the 7:00pm time to be perfect as it appeared that most reservations were for 7:45pm and we never had to wait again. We opted to dine in the Pinnacle on the second gala night and it was a great option. We had breakfast most mornings in the MDR. The service was prompt and friendly and the food was always served hot. We had breakfast twice in the Lido and while the omlets were fantastic, the hectic atmosphere was just not for us. Our sea days were spent either in the main or aft pool. We preferred the aft pool location. However, the smokers take up ¼ of the space. The smoking area was never as crowded as the non-smoking side. We decided that we would be looking for non-smoking ships in the future. The towel game is played in the main pool. After 7:45am, most chairs were taken. The Aft pool still had chairs available until around 8:30am. Of course, they were by the smoking section. I truly feel that a better option should be available to prevent chair hogs. We like to read early in the day and witnessed chairs that sat empty until mid-day. We danced most nights in BBKings or in Rock & Roll. We enjoyed the Billboard as well. We only went to one show and enjoyed the entertainment provided by the comic pianist. We saw the cruise director, Tom, for the first time at that show and did not see him again until we passed him on disembarkation day. We visited the Crows Nest a few times. This venue is totally underused. It would have been so nice to have had a small combo playing in the evenings when we were too tired to dance and just wanted some background music. We looked forward to the Lincoln Center performances, but they were at very odd times and we missed them. We had four sea days and very few daytime activities were scheduled. This was the first time we have sailed in an aft facing verandah. We loved the shower and the large verandah. Our room was just under the Lido deck aft pool and we did hear some chair scraping each morning about 7:00am. We are early risers so the noise did not bother us. We were more effected by the noise of the propellers as they were loud when we were cruising at higher speeds. We decided to go back to mid-ship staterooms in the future. What do we know now that we wished we had known before our cruise? We would have scheduled main dining at 7:45pm. Folks in assigned dining seemed to be much happier with their dining experience. The upper dining room appeared to be quieter and more organized. We took way too many clothes. My husband did not need his dark suit. A navy blue blazer and nice shirt would have been fine. On the final night, several men were in shorts in the MDR. Will we cruise HAL again? The jury is still out for us. While we enjoyed our cruise; we were not wowed. The Koningsdam lacked sizzle. Boarding the ship was underwhelming. There were no smiling officers welcoming us or waiters bearing champagne. We were herded into elevators and told our rooms were ready. We couldn’t help compare HAL to Princess. We tend to choose cruises based on the itinerary. In the future, If we have a choice between a HAL and Princess cruise; we would choose Princess. Read Less
6 Helpful Votes
Sail Date: January 2019
Previous Holland cruises were fantastic with excellent food and service. We explored other lines and wanted to return to the excellence that was Holland. Unfortunately this cruise was hit and miss.... food in the dining room was not ... Read More
Previous Holland cruises were fantastic with excellent food and service. We explored other lines and wanted to return to the excellence that was Holland. Unfortunately this cruise was hit and miss.... food in the dining room was not Holland quality forcing us to have to pay up for specialty restaurants to get good food. Some of the staff were the excellence of old Holland days but there were many who were not. In my opinion Holland is just not the same. The experience started badly when embarkation took 2 hours standing in the sun outside with not even a hello or were sorry for the wait. We missed lunch because of this. Once on board we found the ship's decor to be less elegant but still clean. The best staff were in the rolling stone's rock room and the band was very good. The best food on the ship was in Sel De Mar! We ate there 3 times. Also the ports were great and were the best part of this cruise! Read Less
2 Helpful Votes
Sail Date: January 2019
My husband and I decided to take this cruise on the Koningsdam because we had been years before on Holland America and wanted to try it again. I knew it was a relatively new ship and we both thought we would enjoy the trip. Unfortunately ... Read More
My husband and I decided to take this cruise on the Koningsdam because we had been years before on Holland America and wanted to try it again. I knew it was a relatively new ship and we both thought we would enjoy the trip. Unfortunately the activities on board were practically none. On the positive side, the service was excellent and our cabin stewards were wonderful. We only ate three times in the main dining room, and decided to eat upstairs most evenings in the Lido Cafe. The food was very good, and plentiful. Also the choices for breakfast in the cafe were excellent. The entertainment on ship was also good and bad. Two production shows with dancers and a juggler, were far from entertaining. The best show was a couple who sang Beatles songs. Also the music venues included a Rolling Stones Rock Band, a wonderful piano duo, and a BB King group . These were all great. Since there was so little activities on board we watched a lot of movies in our cabin. We only went on two shore excursions since we had been at these ports several times before and could have completely done without the port of Tortola. We are experienced cruisers, who feel that overall it was a lovely ship, but was really too quiet for us. If you want to rest, great cruise. Read Less
3 Helpful Votes
Sail Date: January 2019
We have sailed Holland 4 times in 4 years. This was not like the others.The ship seemed too big with many of the help not speaking English very well. Seemed to gather a lot without checking on people’s orders in the Main Dining Room. ... Read More
We have sailed Holland 4 times in 4 years. This was not like the others.The ship seemed too big with many of the help not speaking English very well. Seemed to gather a lot without checking on people’s orders in the Main Dining Room. Embarkation and Dembarkation were a nightmare. Over 2 hours, almost missed flight home. Spent more than an hour waiting for the bus to leave for the airport. Officers yelling at passengers. Difficulty getting reservations at speciality restaurants even though they were half empty. Seemed like lots of people not knowing their jobs. No Test Kitchen demonstrations. Casino very Smokey with loud, rude, drunk people. Smoking even though there was a non smoking night. Food in main dining room so-so. Lots of upsale. Couldn’t even get coffee, oj, and English Muffin for in room dining. Fake scrambled eggs only option. Best dining: Sel de Mer. Cabin was fine. Very loud music in BB Kings. Heard from many people this was not the Holland of before. Felt like cutbacks at every corner. Just didn’t have the feel of the smaller ships. Read Less
4 Helpful Votes
Sail Date: January 2019
Took 5 days for guest relations to contact us about a mechanical/ air conditioning noise .Several cabins had this problem.Problem never fixed.Finally offered $100 obc for 9 sleep interrupted nites.Was very concerned about apparent shortage ... Read More
Took 5 days for guest relations to contact us about a mechanical/ air conditioning noise .Several cabins had this problem.Problem never fixed.Finally offered $100 obc for 9 sleep interrupted nites.Was very concerned about apparent shortage of help,which was reflected in public restrooms.Soap was dispensed “1” drop at a time!Very aggravating.Counter had water all over.Toilet seat covers not refilled.Purell dispensers for dining room were often empty.No one in attendance requesting hand washing when it was filled.Buffet had like an ultrasonic water washing station.Again no one monitoring,so people were just bypassing it,maybe because if you were wearing a watch it got wet!The only saving grace were our waiters in dining room and asst.matre’d.Just great.We were told that this ship was rushed into service and has had ongoing problems.Never would go on this ship again.Too many other options.,and didn’t feel cleanliness was up to par.We ate in buffet couple times and had salad that had spoiled “spring mix” salad mixed in.TOTALLY UNACCEPTABLE.Never ate there again.We were “comptd chocolate covered strawberries in our room,which we didn’t eat because they were half spoiled! Obviously quality control is not a priority.The dining room,however did not have food issues.It was just ok. Read Less
Koningsdam Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.5 0.0
Entertainment 4.5 0.0
Public Rooms 4.5 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0

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