3 Helpful Votes
Sail Date: January 2019
We have sailed Holland 4 times in 4 years. This was not like the others.The ship seemed too big with many of the help not speaking English very well. Seemed to gather a lot without checking on people’s orders in the Main Dining Room. ... Read More
We have sailed Holland 4 times in 4 years. This was not like the others.The ship seemed too big with many of the help not speaking English very well. Seemed to gather a lot without checking on people’s orders in the Main Dining Room. Embarkation and Dembarkation were a nightmare. Over 2 hours, almost missed flight home. Spent more than an hour waiting for the bus to leave for the airport. Officers yelling at passengers. Difficulty getting reservations at speciality restaurants even though they were half empty. Seemed like lots of people not knowing their jobs. No Test Kitchen demonstrations. Casino very Smokey with loud, rude, drunk people. Smoking even though there was a non smoking night. Food in main dining room so-so. Lots of upsale. Couldn’t even get coffee, oj, and English Muffin for in room dining. Fake scrambled eggs only option. Best dining: Sel de Mer. Cabin was fine. Very loud music in BB Kings. Heard from many people this was not the Holland of before. Felt like cutbacks at every corner. Just didn’t have the feel of the smaller ships. Read Less
4 Helpful Votes
Sail Date: January 2019
Took 5 days for guest relations to contact us about a mechanical/ air conditioning noise .Several cabins had this problem.Problem never fixed.Finally offered $100 obc for 9 sleep interrupted nites.Was very concerned about apparent shortage ... Read More
Took 5 days for guest relations to contact us about a mechanical/ air conditioning noise .Several cabins had this problem.Problem never fixed.Finally offered $100 obc for 9 sleep interrupted nites.Was very concerned about apparent shortage of help,which was reflected in public restrooms.Soap was dispensed “1” drop at a time!Very aggravating.Counter had water all over.Toilet seat covers not refilled.Purell dispensers for dining room were often empty.No one in attendance requesting hand washing when it was filled.Buffet had like an ultrasonic water washing station.Again no one monitoring,so people were just bypassing it,maybe because if you were wearing a watch it got wet!The only saving grace were our waiters in dining room and asst.matre’d.Just great.We were told that this ship was rushed into service and has had ongoing problems.Never would go on this ship again.Too many other options.,and didn’t feel cleanliness was up to par.We ate in buffet couple times and had salad that had spoiled “spring mix” salad mixed in.TOTALLY UNACCEPTABLE.Never ate there again.We were “comptd chocolate covered strawberries in our room,which we didn’t eat because they were half spoiled! Obviously quality control is not a priority.The dining room,however did not have food issues.It was just ok. Read Less
2 Helpful Votes
Sail Date: January 2019
This was our first time on a Holland America ship. We had heard good things about HAL and thought the Koningsdam would appeal to us because of the musical theme of the ship. We were not disappointed. The ship is lovely and the staff ... Read More
This was our first time on a Holland America ship. We had heard good things about HAL and thought the Koningsdam would appeal to us because of the musical theme of the ship. We were not disappointed. The ship is lovely and the staff is very friendly and provide great service. The food was very good and in some cases exceptional, though there were a few misses. Our fellow passengers were an older group, most probably over 60 or 70 years old. There were few young people or families with young children. We had a balcony cabin near the front of the ship and I think we used the balcony much more than on other cruises. It was large and one of the chairs converted to a chase with a pull out foot rest. The cabin itself was small, but had lots of storage area. The bed and bedding were great! The bathroom was fine and the shower was very nice. The Elemis products provided were very nice and I didn't bring my own shampoo and conditioner as I usually do. Our cabin stewards were fantastic! The common areas of the ship are like new and very clean. Every staff person we passed had a smile and greeting for us. We did not use the fitness center or spa. I was disappointed that there were not many fitness classes offered and most of them charged a fee. There are not many organized activities during the day and most seemed to be beverage events or classes in the Microsoft studio. We did not care, as we like to do our own thing. On sea days (we had 3) the pool and sunning areas are jammed and it was difficult to find a lounge (sun or shade) if you didn't get out there early. One of the reasons I chose this ship was because of the America's Test Kitchen. Well, they converted it into a private dining room for Orange members (not sure who they are). There was only one ATK presentation in the World Stage area towards the end of the cruise. Wish there had been more as it was very well done. The other reason I chose this ship was for the Music Walk. We saw and heard some excellent musicians. Lincoln center features an excellent classical quintet from Italy that played almost every day. The same stage turns into BB King's Blues Club later in the evening. Again, they were very talented and we enjoyed their performances. There is a rock and roll band that we enjoyed almost every night in the Rolling Stone Rock Room. Lastly, there is the Billboard Onboard, which people seemed to enjoy. We found the 2 piano players there to be very hokey and did not like their music. Happy hour is in the latter of these 2 venues and some tasty snacks are provided. We saw only 3 shows in the World Stage. Don't miss the BBC one which is very well done. Dining: We mostly had breakfast and lunch in the Lido Market buffet. Nice selection and we loved that most of the food is served to you by the staff behind the counters so that no one but them is touching the food or serving utensils. There are quite a few attendants in this area keeping it tidy. And it was nice to just sit down with our food and have someone provide our drinks and anything else we needed. Very friendly staff here and really wanting to help. Great made-to-order omelets, waffles and crepes. Get there early and you won't run into any lines. We enjoyed dinners in the dining room and found that we were better off just showing up without reservations and never waited more than a few minutes. The food and service is very good, but there can be a long wait between appetizers and the main course. Our servers always told us about the delay and appologized. We had dinner in the Pinnacle Grill one night, and this was disappointing. Service started out great, and then once our entrees were delivered, we never saw the servers again. My husbands steak was undercooked and my crab legs were overcooked and dried out, but we couldn't send them back because we didn't see a server. Dinner in the Tammarind was our favorite. The food was excellent. However, again the service started out strong and after our entrees were delivered we seemed to lose our service. Canaletto was the same. We left both restaurants with dirty dishes in front of us and without coffee or dessert. They really need to work on maintaining attention to the guests throughout the meal in these restaurants. Afternoon tea is in the Dining room for 1/2 hour each afternoon. Nothing special. Went once and that was it. They should take a look at how it's done on Oceania. We enjoyed all the ports of call. Tortola is still recovering from recent hurricanes, so we did not take an excursion but walked around the town and visited Crafts Alive not far from the dock. We took HAL excursions in St. Maarten and Antigua. Both were narrated by locals who provided a wealth of information about their islands. The buses were very comfortable and I believe the tours were a good value for the price. Half Moon Cay is a lovely spot and there were frequent transports to and from the ship. Would we go again? Yes, definitely. All in all we had a great time and appreciated HALs committment to friendly service. Read Less
5 Helpful Votes
Sail Date: January 2019
Just came back from this nine-day trip. First time on the Kiningsdam and we loved it. Ship in top notch shape with a very pleasant crew. Was in suite cabin 5217 in the aft corner which provided access to the Neptune Lounge. ... Read More
Just came back from this nine-day trip. First time on the Kiningsdam and we loved it. Ship in top notch shape with a very pleasant crew. Was in suite cabin 5217 in the aft corner which provided access to the Neptune Lounge. Embarkation: no issues whatsoever. Got on board at 11:30 and our cabin was ready. Cabin: very comfortable with plenty of room. Cabin stewards very attentive. Food: very good. Did not dine in main dining room as our suite gave us access to Club Orange on deck 2. This was a great treat. You could have food that was offered in the main dining room plus specials. Service was prompt, personal and efficient. Dinner in less than an hour. Plus they were also open for breakfast. We also very much enjoyed the food in the Dutch Cafe. Never any lines with plenty of tables and room. Some excellent Dutch options. Tamarind was very good as always and we had a nice meal in the Pinnacle. We had a few breakfasts and lunches and they were fine for the most part. Never felt totally crowded which was a nice surprise. Dive-In burger stand was a disappointment for us. Overly tough and tasteless burger. Hot dog not much better. Fries ok. Entertainment: Loved BBKing band and and the Billboard and Rolling Stone venues were well done and popular. Was nice to finally have more music options to enjoy. Ports of call: all we’re fine. Typical Caribbean stuff. Disembarkation: seamless and smooth with no crazy crowds or lines. Excellent communication. Overall, an excellent cruise. Given the added features of this ship, I can’t see us ever going on a smaller HAL ship again. Read Less
2 Helpful Votes
Sail Date: January 2019
This was to be a second honeymoon but turned out to be a huge disappointment. It took years of saving on a disabled veteran's compensation to pay for the cruise and we feel ripoffed. Embarkation was slow and disorganized. When ... Read More
This was to be a second honeymoon but turned out to be a huge disappointment. It took years of saving on a disabled veteran's compensation to pay for the cruise and we feel ripoffed. Embarkation was slow and disorganized. When boarding, we were summarily given directions to an elevator and told how to go find our stateroom. Hardly the reception we had anticipated. No one told us that they was a welcome lunch in the Lido. We were traveling with friends and had connecting stateroom and it took two days to finally get screen between veranda removed. Dining room experience was mixed. After we changed our seating to assigned, we found fellow passengers were more likely to follow the dress code. Inaddition, the staff was very attentive and service was excellent. Boorish behavior of a group of fellow passenger was finally addressed after several complaints from other diners. Menu choices was minimal and food taste was marginal. Presentation,however was very good. Lido food was the same every day and tasted like it was recycled from the previous day. Testament to the Lid o food was the lines at the deli and the DIVE IN. Entertainment for 70 year passengers who love ballroom dancing was nonexistent even though the cruise consultant assured us it would be there. Unless you love acid rock and disco don't expect to be entertained. One world stage comedian was superb. The dancers were excellent and put on a good show. The rest of the shows were not worth the time and we left early. The music was the same in all three venues and was not "danceable". We went to the Blues Club at midnight as a DJ was advertised. The DJ began playing the same music as the three bands and did not have a clue when we asked for a rumba, chacha, or waltz. Stateroom was comfortable and veranda was spacious. Will never cruise with Holland again. Read Less
2 Helpful Votes
Sail Date: January 2019
The Koningsdam surpassed our expectations in these areas: décor, layout of ship, specialty restaurants and lots of music! We have just surpassed 100 sea days on HA and this is the best ship we have been on. It's new and ... Read More
The Koningsdam surpassed our expectations in these areas: décor, layout of ship, specialty restaurants and lots of music! We have just surpassed 100 sea days on HA and this is the best ship we have been on. It's new and refreshing. The food in the MDR was some days ordinary and some days exceptional. With anytime dining, we were seated efficiently, but the dinner service was slower than we hoped. HA has taken the music off some of their ships, but the music on this ship was outstanding. The crowds gathered every night for dueling pianos, rock and roll and BB King, as well as the classical selections. HA is trying to appeal to younger travelers, so the dance production was geared in style and song to the 40ish crowd. Some of the music was good, but some was way too hip-hop for me. HA has replaced the dance productions(Broadway) with a BBC Earth movie. This was outstanding! For the last three cruises, the biggest complaint on HA has been the tours. They are always overpriced when compared to the private vendors. They are always of a lesser quality in terms of what is actually seen. I have complained to the tour desk about several really lame tours, but they have no recourse with the tour operators. Overall, I want to sail again on the new ships. TheKoningsdam and the Niew Statendam Read Less
1 Helpful Vote
Sail Date: January 2019
We picked this cruise because it went Tortola and Antigua, islands we have never visited. We are 3 star HOLLAND Cruisers so we know Holland pretty well. The ship did not disappoint. It is beautiful. However some parts of our experience ... Read More
We picked this cruise because it went Tortola and Antigua, islands we have never visited. We are 3 star HOLLAND Cruisers so we know Holland pretty well. The ship did not disappoint. It is beautiful. However some parts of our experience were less then acceptable. To start, the embarkation was a nightmare. I received an e mail ftom HAL about Adweek before telling me to arrive between 1 - 1:30pm. We followed directions and arrived about 12:45pm and saw the longest line I have ever seen on HAL. Did they tell every one to arrivecatbthe same time? It appeared that way. The line went out the door, down to the end of the building, around the corner and back to the entry point into the building. It took over an hour. Exhausting in the hot Florida sun! Once on the ship we found our storeroom and it was nice however the extra pillows and mattress wedge I requested were not there And the bed was arranged in twins not queen. It took about 15 min to reach customer service to make another request. Overall the ship services disappointing. Not up to the level I was use to on HAL. Food was ok! Again not what I have come to expect from HAL with a few exceptions. I loved the NY Deli but the service is very slow. The Dutch Cafe was a nice surprise And The servers were excrptional. MDR was disappointing but the standards like salmon and steak that are available every night saved my dinner experience on at least 4 out of the 9 nights. Entertainment has improved with the addition of the ROLLING STONE along with the BB King venue that is a few years old. Overall not a bad cruise but getting use to the new "Normal" for HAL may take awhile. Read Less
7 Helpful Votes
Sail Date: December 2018
Holiday Cruise. The entertainment has its ups and downs. The comedian was very entertaining, and the dance/laser show was spectacular. However, the musicians in the lounges were mediocre at best, and poor in several painful instances. The ... Read More
Holiday Cruise. The entertainment has its ups and downs. The comedian was very entertaining, and the dance/laser show was spectacular. However, the musicians in the lounges were mediocre at best, and poor in several painful instances. The blues band has a talented female singer...too bad she was overpowered by a bass player that was so loud, the lead guitar could hardly be heard. The dueling pianos should should have dueled to the death, doing a favor to everybody who had to put up with two poor amateurs playing off one another. The rock band was OK. The music was loud but, that's rock and roll. A real bummer was the casino personnel. As a traveler, who has made over 50 voyages, I have never been so poorly treated by the casino staff. They were rude, offensive and made even a small amount of winning into a most uncomfortable occasion. After being told how hard to throw the dice, how high to throw the dice, and how my wife should bet, we got away before the bad vibes got any worse. The personnel said these were simply the rules of the house, but as experienced travelers, who have recently played on other Holland ships, we knew this was not true. With the TV not working for several days, the bands being either much too loud or poor (or both), finding something fun to do was much harder than it should have been. Read on about the room...and the picture just gets worse. There is a pervasive language problem on the ship. Everyone speaks a little English...just enough to fool you into thinking they understand you, until you realize they don't. Thus, asking for an apple, becomes problematic, asking for sauerkraut becomes a three way conference, and asking for directions makes you wish you had a GPS, just for getting around the ship. Read Less
2 Helpful Votes
Sail Date: December 2018
This was my very first cruise. Embarkation in Fort Lauderdale took much longer than I expected. Other passengers in line commented that it was taking longer than they had experienced before. Disembarkation was pretty smooth. But once ... Read More
This was my very first cruise. Embarkation in Fort Lauderdale took much longer than I expected. Other passengers in line commented that it was taking longer than they had experienced before. Disembarkation was pretty smooth. But once we were on board, it was smooth sailing! I LOVED this ship and this cruise! Entertainment: The newly added Rolling Stone Rock Room was hands down my favorite evening entertainment on the ship, in fact a highlight of the cruise as a whole! Relaxed environment, incredibly talented musicians in the Rock Room Band, and a diverse audience dancing and enjoying the shows. I was also very impressed with the BB King All Stars performances. Having those solid options to enjoy almost every night was great. The Billboard Pianos were not my cup of tea, but I saw others enjoying it regularly. The Crow's Nest was also a favorite hang-out spot for me - wish the coffee shop in there was open earlier, but it was a good place to play cribbage or other games available, or just watch the scenery on a comfy chair in a spacious area with a modern, peaceful vibe. Dining: I have only one minor complaint about the main dining room. One time we were seated with strangers without being asked our preference on that - our tablemates also weren't asked their preference, and the couple was surprised to have us join them when they were celebrating a momentous birthday! We all made the most of it and made friends -- but if it is important to you to dine alone I'd recommend specifying that if it's unclear. Otherwise our MDR experience was excellent throughout. We tried one specialty restaurant, Tamarind, which was very good. Get reservations right away, there were only a couple slots open when we called on I think night 3. Excursions: We did 3 excursions booked through HAL. The process was very easy. The prices were reasonable. Each tour had its hits and misses. The one I would definitely recommend is the Panoramic City Tour in Amber Cove (Puerto Plata, Dominican Rebpublic). Definitely do a tour that gets you out of the cruise ship center at that port - the cruise ship center is beautiful, but it is very insulated from the city and actual culture. Detailed cabin comments are below - loved the Sun Deck verandah room 11031. Read Less
6 Helpful Votes
Sail Date: December 2018
We sailed the HAL Koningsdam on 12/28/18 for 7 nights on the Eastern Caribbean cruise and it was so refreshing, relaxing and enjoyable. We generally sail with Celebrity (have been on 7 Celebrity cruises in the last 3 years). We were on a ... Read More
We sailed the HAL Koningsdam on 12/28/18 for 7 nights on the Eastern Caribbean cruise and it was so refreshing, relaxing and enjoyable. We generally sail with Celebrity (have been on 7 Celebrity cruises in the last 3 years). We were on a wait list for the Celebrity Eclipse and Reflection but I wasn't feeling the possibility of getting on either of these ships very good so we branched out and booked a Neptune Suite on the Koningsdam. IT WAS A HEAVENLY ROOM, to say the least! Huge King size or larger bed, nice seating area, bar, balcony, large port window in the front of the ship, wonderful bathroom with jetted tub and shower, double vanity sinks and I could go on and on. We had 2 stateroom attendants that were top notch and we ate every breakfast and nightly meal in the Club Orange. It is a restaurant only for Neptune Suite holders (and above). It was a restaurant on the way to the larger dining room, which we only experienced once since the Club Orange isn't open for lunch everyday. The Club Orange is something new for HAL and it is only being utilized on the 2 new Pinnacle Class ships, the Koningsdam and the Nieuw Statendam. The food in Club Orange is wonderful, they cater to your every whim and wish. They have the normal dining menu with additional entrees added on for more selection. If you choose the additional entrees they are cooked right before your eyes in the Club Orange restaurant. Wonderful chef, hostess, manager and servers is all I can add. They leave absolutely nothing to be desired.The sommelier in Club Orange was wonderful. Celebrity YOU HAVE LOST A COUPLE OF CUSTOMERS BECAUSE THE KONINGSDAM PUT YOU TO SHAME! Entertainment was wonderful. Their theater is small so go early or you might not get a seat. We loved every show, some were over the top! Love the Piano bars and the orchestra as well.The CHOCOLATE NIGHT IS SUPERB ALSO! Read Less
Koningsdam Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.5 0.0
Entertainment 4.5 0.0
Public Rooms 4.5 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0

Find a Koningsdam Cruise

Email me when prices drop