1 Helpful Vote
Sail Date: May 2019
This ship is big but not wholesome. They have no clear directions for what is happening when. It takes multiple attempts to reserve a special dining room because you have to walk to the dining room to reserve it and those dining room ... Read More
This ship is big but not wholesome. They have no clear directions for what is happening when. It takes multiple attempts to reserve a special dining room because you have to walk to the dining room to reserve it and those dining room staff are not available 24x7. Why can you just reserve online or at guess services? Everything that is an event show or plain dinner on the ship has a waiting line. The entertainment is good IF you can get in! They don’t let you change your reservation BUT make changes to the reservations themselves without your awareness or approval! Worst ship I been on out of 7 ships. The first show had technical difficulties, the second show on the next day got post-form. The third day show we were late due to a specialty dinner and then we were not let into the late show because we couldn’t change our reservation online. This ship just sucks!! No fun, just constant issue and waiting lines. Just think of something you want to do and add 15-30 minutes for the waiting line!!! Read Less
Sail Date: May 2019
I have cruised with Royal 10 times over the past 10 years and have been on a number of their ships including the sister ship Allure of the Seas. This cruise on Symphony was plagued with issues from poorly trained guest services employees ... Read More
I have cruised with Royal 10 times over the past 10 years and have been on a number of their ships including the sister ship Allure of the Seas. This cruise on Symphony was plagued with issues from poorly trained guest services employees to the bar staff and availability of little things like soda and straws. This ship is clearly trying to be eco conscious however is missing the mark BIG time... The rooms aren’t as clean and as fresh smelling then they were in the past. The shower water pressure is much lower vs. older ships. They have also resorted to providing paper straws (I have no issue with this) in a plastic disposable cup!!! What’s the point!? There were dozens of plastic cups in the water from the ones on the pier when you get back on the ship at a stop to all throughout Haiti... The general areas of this ship are often dirty and in some cases even smell... Finally I purchased the KEY for many of its benefits and unfortunately few of them actually worked. Most of the employees didn’t know much about it and resulted in few actual benefits received. Although a promising feature I would NOT RECOMMEND the Key on Symphony. Read Less
Sail Date: May 2019
Talk about going back in time and squeezing every inch out of stateroom layout -- Symphony of the seas excelled in this. From the 6 1/2" wide nightstands, to the 12" clearance from side of bed to balcony sliding glass door, to ... Read More
Talk about going back in time and squeezing every inch out of stateroom layout -- Symphony of the seas excelled in this. From the 6 1/2" wide nightstands, to the 12" clearance from side of bed to balcony sliding glass door, to having to close the TV to the wall to walk past, to no place to sit anything down because they removed the coffee table - They did it all in an Oceanview balcony stateroom, Category 4D. Uncomfortable for two people, let alone more. Shows were poor - we were not the only ones who left early at their latest rendition of Hairspray, and the Hiro water show (no swimming or diving - just kicking water and yelling), and Flight. An unexpected delight was Skate 2.0, an non-reservation ice skating show that was fantastic. Main dining room was total disorganization. Our reserved table was given away two nights in a row even though the Maître De was fully aware of the problem Read Less
Sail Date: May 2019
We chose this ship because it is brand new, and we had a very good experience on Liberty of the Seas in its inaugural season. Food was overall good. Dinner in 150 Central Park was outstanding with great service, unique dishes, and very ... Read More
We chose this ship because it is brand new, and we had a very good experience on Liberty of the Seas in its inaugural season. Food was overall good. Dinner in 150 Central Park was outstanding with great service, unique dishes, and very upscale ambiance. Food in the various buffets was sometimes served warmish at best. A great variety of dishes to choose from. El Loco Fresh served a tasty selection of Tex-Mex options. I was not impressed by the Solarium restaurant, which had a pleasant atmosphere but only lukewarm food. Breakfast at Johnny Rockets was good if you don't mind a little wait while they cook it to order. It gets very busy at times. Dog House was novel but ordinary and only warm cole slaw to go with the sandwiches. Park Cafe was good for a quick bite and pleasant to sit in Central Park, which is less busy and congested than Royal Promenade. Did enjoy all the options at Royal Promenade, especially Sorrento's, and the Rising Tide which was my favorite bar on the ship with its personable bartenders and great drinks. The drink I ordered at Bionic Bar was not to my liking because it had coconut flavored liquor in a vodka/cranberry drink. Had a blast on the water slides and the Ultimate Abyss, and appreciated the staff who kept things moving and made sure everyone was safe. Pools were best earlier in the day or on port days when they weren't as crowded. We used My Time dining, on Deck 4. Big complaint here, the Casino is directly in front of the lobby for the dining room and the stale smoke drifts back, which is uncomfortable for those of us who are sensitive and a general appetite killer. We requested Savory Bites, the little rolls that used to be a regular part of the bread basket. The first few nights they were hard as rocks, but after a couple days the bakery must have made a fresh batch and they were better. We like our iced tea with lime, but in the dining room we could only get lemon unless we brought limes from the bar on our way in. We did get lime in our iced tea at 150 Central Park with nary a lifted eyebrow. I enjoyed some spa treatments but was annoyed by the push to sell costly products. If you have internet access, go online and look up the products to read reviews before you buy. Another big complaint is that the deck area that is a Promenade Deck on other classes of ships is a narrow running track behind the lifeboats. No more pleasant strolls looking out at the water. It's great for joggers but it's a dark tunnel if you just want to walk the deck and you have to try to stay to the side which isn't easy in the confined space. The upper decks are crowded with lounge chairs for sun bathers and not pleasant for just walking. Read Less
2 Helpful Votes
Sail Date: April 2019
I didn't go on this cruise for the itinerary--I went for the ship. In fact, I only got off the ship once the whole time. It's really an amazing ship to behold, overall, although it's basically impossible to properly ... Read More
I didn't go on this cruise for the itinerary--I went for the ship. In fact, I only got off the ship once the whole time. It's really an amazing ship to behold, overall, although it's basically impossible to properly photograph because of its size. The public spaces are attractive, clean, and interesting. It's very clear that a lot of thought and planning went into everything. Embarkation: Unfortunately, this cruise was the first time in Symphony's history that the computers were down at embarkation, leaving hundreds of people stuck outside. So for us, it went very poorly, but that's not normal. Once we were in, the processing was pretty efficient. My cabin was a bit larger than I normally get for an inside--say, with NCL. It was in great shape, and the attendant did a lovely job with it. The shower head was awkward as heck, though, and there was no "normal" washing line--just little weird hooks. That may be normal for RCCL. I ate at the buffet twice. The breakfast was a pretty poor showing--the sausage was good, but the "omelette" was tasteless leather and the potatoes were...I really don't even know what was going on there. The lunch I had was decent--good lamb, decent curry. I somehow always managed to find a spot to sit, which was nice given the number of people onboard. The MDR was pretty good. So was the Mexican place. The specialties (in my case, Chops, Hooked, Wonderland, and 150 Central Park) weren't always so great, interestingly--a steak without enough "crisp" on the outside, semi-tough lobster...a much greater sense that this came from a huge kitchen than I've had on other lines. 150 Central Park was pretty good, though. The food in Wonderland was interesting...? The waiter was a magician--alas, he was more of a magician than a waiter. The Mad Hatter was fun, though. Either way, I came away feeling like I almost preferred the MDR. On another line, I'm the other way around--I do speciality because the MDR is a disappointment. So life's strange. The service was good, though. I didn't participate in any "activities" exactly, except for the galley tour (which was decent). The shows were all about 8 or 9 out of 10, although 1977 didn't make any sense. The nightclubs were great, as were the DJs. Overall, I felt that the ship was inadequately air-conditioned. This was an even greater problem in the club at night, with a lot of people. But I never truly felt "cool" anywhere. The management of spaces and people was impressive. You could always find a chair on the deck, although later in the day, it might be an undesirable one. I often found one that met my needs, anyway, despite the number of people on board. The pools were good, as were the bars. The Solarium is beautiful. The slides were fun. One of the robots in Bionic Bar wasn't working, and none of the devices there wanted to read my card. Disembarkation at terminal A (Miami) was a CLUSTER***. Seriously. It's like all the work and budget went into designing the ship and the terminal, and there was nothing left over for the roadwork that would be needed to get vehicles in and out. Utter disaster. Read Less
3 Helpful Votes
Sail Date: April 2019
Myself and my family have cruised with Royal Caribbean for over 10 years; a few times a year. This past trip 14 of my family members cruised together. NEVER AGAIN. First off, we purchased a Royal Caribbean excursion for Honduras and ... Read More
Myself and my family have cruised with Royal Caribbean for over 10 years; a few times a year. This past trip 14 of my family members cruised together. NEVER AGAIN. First off, we purchased a Royal Caribbean excursion for Honduras and were almost (literally) killed. We were escorted by the staff to rent jet skis. When we returned, the rental company would not return our sea pass or drivers lic. until we paid $100.00. Of course this led to a disagreement, resulting in a knife being pulled out and our group being threatened by the staff that they "would kill us". Another staff member had a gun and was not shy about showing it. When we requested the help of the RC hired company staff to assist us, they did but we still had to pay the $100.00 out of pocket and it ruined the day for all of us. Yes, once back on the boat, we were reimbursed the money for our excursions but we were all traumatized and would NEVER book another excursion. Secondly, we were out dancing at the RED party one night (all 14 of us adult couples). We were minding our own business and enjoying the night club until a man from Trinidad began to sexually harass all the ladies in the group. The men (all cops) began to intervene and get upset. There were AT LEAST 4 separate occasions when the man continued to harass different girls in our group and was asked respectfully to stop and would not; he claimed this is how we act in my country. At this time, I went up to a security officer and asked him to assist our group before things got out of control. The security officer took the man and his friend out of the club. Another security guard approached our party and took us out of the club and kept us in separate rooms, questioning us for hours. I became very irate and requested to speak to management. This led to another security officer coming to investigate further. They informed us there is nothing they can do for us and basically ruined our whole night....GOOD OLD Royal Caribbean. They did encourage me to speak to customer service again the next day....because that is exactly what I want to do on vacation, continue to be told there is nothing they can do, stand on line and make reports. RC is unprofessional, unhelpful and out of luck. You just made 14 people unhappy and we are no longer committed to RC. We ALWAYS book next cruise and did not this time. We will now be cruising with Norwegian Cruise Line. Read Less
3 Helpful Votes
Sail Date: April 2019
I took my 1st Cruise last year (2018) with wife on Liberty Of The Seas, out of Galveston TX. Loved it and had an amazing time. After hearing the hype about Symphony Of The Seas, we decided to book it for our second cruise (2019). The ... Read More
I took my 1st Cruise last year (2018) with wife on Liberty Of The Seas, out of Galveston TX. Loved it and had an amazing time. After hearing the hype about Symphony Of The Seas, we decided to book it for our second cruise (2019). The initial experience getting through the new Miami terminal and to our balcony room was quick and actually easier than the process at Galveston. We walked around the ship and it is indeed a huge beautiful ship. Everything looks new and modern, and our room was spacious and clean. But once more and more people started to board until sail, it became apparent this would be a different vibe and amount of passengers than our previous cruise. To put in context, me and wife are early 30s, with 2 teenagers who we did not bring (school). But on SOS, Much more families with little kids were on this ship; go to pool/buffet/shows/shore excursions, and it never failed, little kids would be running around wild. I’m a parent so I get wanting to show kids new/cool things, but Control your children ! And an abundance of other stereotypical unique cruisers (elderly, overweight on scooters, loud pushy types, negative Nancy’s ) seemed to be magnified compared to the smaller ship. 7 days of being surrounded by this, not just on ship, but shore excursions and activities, kind of bummed me out. And good luck getting to any of the shows and specialty restaurants unless you reserved weeks in advance, because they were constantly full/not available. Read Less
1 Helpful Vote
Sail Date: April 2019
The ship is amazing. Plenty to see and do while on board. Cabin Steward treated us like royalty and the dining room food was incredible. I totally recommend upgrading your dining package to the specialty dining rooms for three nights of ... Read More
The ship is amazing. Plenty to see and do while on board. Cabin Steward treated us like royalty and the dining room food was incredible. I totally recommend upgrading your dining package to the specialty dining rooms for three nights of your cruise. We really enjoyed our meals at Jamie's Italian Restaurant and 150. The morning breakfast buffet was over the top. Do the galley tour to see the 'behind the scenes' of the dining halls. My wife decided to treat herself to a Vitality Spa treatment/experience.Her experience was not relaxing at all. From the moment she entered the spa it was a money grab, She was told that she would benefit from a totally different massage than what she booked, which was a deep tissue massage. She was told the attendant would be doing a seaweed massage, but failed to mention the increase in cost. My wife was given a list of products that she would benefit from that totaled over $500USD, which we declined. After the treatment, my wife asked for the attendant's Registered Massage Therapy (RMT) certification number so we could claim the massage on our employment health benefits.She was told that the attendant is certified but they would not release her certification number. A tip was automatically added to the bill without an option of adjusting it. The next day she felt worse than when she went to the spa. We went to guest services to tell of our disappointment and to investigate the attendant's RMT certification number and tell of the spa experience. To our disillusion, we were told that the attendant does not have any formal training from a massage institution/college. The spa attendants are Royal Caribbean Cruise Line certified only, not from any recognized massage training school that can professionally register their graduates. Apparently, the spa attendants only need to attend a one week workshop in London and then RCCL says they are certified. We told guest services that their claim of spa attendants being 'certified' is very misleading. In the end, they offered 25% off. We would not recommend you use the massage services at Vitality Spa. We booked all of our excursions directly with the tour company rather than RCCL. Everything went fine by doing so. Other than our experience at the spa, our cruise was a 10/10. Read Less
1 Helpful Vote
Sail Date: April 2019
If you've ever gone on an OASIS class ship, you know what I mean. It's not the average cruise. The neighborhood setup, which I wasnt sure about at first, was fabulous. From the Boardwalk to the Promenade to the Central Park, ... Read More
If you've ever gone on an OASIS class ship, you know what I mean. It's not the average cruise. The neighborhood setup, which I wasnt sure about at first, was fabulous. From the Boardwalk to the Promenade to the Central Park, it was awesome. Disclaimer- comparisons will be to the Carnival Vista, an outstanding ship we did last year. Pool deck- Three pools, all near each other rather than one aft, plus an adult one in the Solarium (loved it there). All good sized, 4.5 ft deep and have areas that submerge the deck for sitting in without getting in. Plenty of deck chairs, but yes they are hogged frequently. Just look at one for awhile and then move the junk to the ground and take it. We did. No one came back. Loved the golf course. Played many a family tourney including a few par 9's (go from hole 1 to hole 6 cross country around rocks, poles, people, you name it..a hoot!). Ice cream on both sides. BB court very nice. Two flowriders at back. Kicked my very athletic son's rear. Abyss slide fun and goes off back. Also some good spots to eat and kick back at the very aft overlooking the spray. Plenty of bars but I found better mixed drinks inside or at the Solarium. Boardwalk- RCL, take two spies to any CCL ship and find the secret to Guy's burgers. Johnny Rockets was just a hunk of ground beef. Not bad of course but 0 competition to old Guy. And the fries too. Did eat breakfast one day there and it was quick and nice. Hot Dog stand doesn't know how to make a simple dog. Give me a plain dog, brat and polish sausage. No bizarre ones. They didn't smell good so I passed. Playmakers had good wings and a fabulous $3 pork bbq slider. Aqua Theater cool. Hard to hear movies at night with the sound system reverberating. Promenade- LOVED the PIZZA! Carnival, swap spies with RCL and find out how to make decent pizza. We ate there noon and night. Enjoyed watching singers and people. SOS needs a general store though for snacks, sundries, etc. Vista did a good job of having a large hunk of their shirt shop dedicated to candy and snacks. Had fun at the On Air club with music trivia. Floor 4- Casino wasn't very smoky. Vista was a fog. Never visited. Won $30 bucks, cashed in and called it a day. Enjoyed the free lessons. Never knew how to play craps. Interesting. Studio B was neat and we ate at MDR 4 for anytime dining. Saw both comedians and they were far better than the 2 duds on Vista. Adult comedian on Vista had a whole show on the F word. Walked out after 10min. These two were far better. Central Park- Before I went I thought what a waste of space. Got there and loved the serenity, especially at night. Park Cafe good for quick breakfast. Spa- One spot where Vista has them hands down. While the gym was top notch, the spa and thermal areas were small, cramped and you pay for a 15 min timeslot. No thanks. There was a good track around deck 5. Great hidden spot are the chairs at the open bend aft to sit and sunbathe. Entertainment- Hairspray was Broadway quality. Great sets, effects and talent. Loved. Flight was interesting but in comparison just ok. 1977, which I thought would be my least favorite was simply outstanding. World class skaters and entertainers. Would loved to have seen twice. Got a standing ovation. Fantastic. Food- I thought the pizza rocked. Loved it. The MDR was slightly better than the Vista, but not by much. Had an Indian waiter who's recommendations were ALWAYS off. We made sure never to order his picks after night 1. Went early, got great table and were always in and out in an hour and 15 min max. Windjammer is a buffet. If you like buffets, fine. I normally do. But they have to prepare SO MUCH food it's normally room temp once you get it. The pizza was cold, the burgers dry. Hot dogs were actually better than the Hot Dog stand. But we ate one lunch and one breakfast there and called it quits from there out. Did like their cookies for dessert after eating elsewhere. El Loco Fresh next to Basketball was actually good. Really nice fajitas and tacos made as you like them. Loved the pork carnitas and the cheese and chili dip. Great new addition. Chops Grille was good but was not a fan of Izumi. Overpriced vs what I can get back home and it didn't taste as good. Park Cafe was good for a quick breakfast. Son loved the smoothies from Spa. On board venues- Enjoyed the comedians and the On Air club for trivia and kareoke. Rising Tide bar was unique. On and off- Fast, painless and easy. Really incredible. Left ship and was on LYFT within 10 min of walking off. Bravo RCL. Loved the new terminal. Shore exursions- Used my travel agent vs overpriced RCL. Was very pleased with Costa Maya and Native Choice. In Nassau we walked to free beach and had a blast. Cruise director- Unfair to compare anyone to Matt Mitcham. He's the best anywhere. This guy was fine but Matt is the GOAT. Overall it was an incredible experience. It will be hard to compare other ships to this one. Never had an issue with crowds, lines, elevators, bills, internet, anything. Smooth as could be. We're cruising on the NCL Encore next year but we will definitely be back on an OASIS ship in the future. It was a once in a lifetime experience. Read Less
Sail Date: April 2019
The ship is beautiful. The staff on this ship were not very friendly. They didn't really want to help you out. I have only sailed on Royal Caribbean and this ship is the only one I would not recommend. They were going to have a movie ... Read More
The ship is beautiful. The staff on this ship were not very friendly. They didn't really want to help you out. I have only sailed on Royal Caribbean and this ship is the only one I would not recommend. They were going to have a movie at the Aqua theater and they cancelled it for a staff party. Please don't tell mainly kids and then cancel. So we rented the movie and watched it in the room as to not disappoint the kids. One example of not taking care of passengers. I could go on. The cabin was outside balcony. It was nice. Liked the sofa bed was two separate twin beds. The main dining was good. The buffet was not good the food the was to be hot was cold. For breakfast you cannot get omelets in the Windjammer, we only found the in the dining room. That buffet was really good. Did not try any dining that cost extra. Hairspray was good. The dive show was boring. Getting on the ship was very smooth if you have all your paperwork done ahead of time. Getting off ship was easy until we went to get on shuttle. They need to get that organized. It is a free for all. Put a lady on first that need assistant which is fine until she could not put her foot in front on the seat. Everyone was then hitting it. Many little things add up but over all we had a great time. Read Less
Symphony of the Seas Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Enrichment 3.0 0.0
Service 4.5 0.0
Value For Money 4.0 0.0

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