1 Helpful Vote
Sail Date: August 2019
We got to the port around noon and was disappointed to find a long line at security. It took about 30 minutes to get through the line. After getting on board, it took another 20 minutes to get through the line at the buffet. I guess we got ... Read More
We got to the port around noon and was disappointed to find a long line at security. It took about 30 minutes to get through the line. After getting on board, it took another 20 minutes to get through the line at the buffet. I guess we got there at the same time as everyone else, because after that there was no line. For the muster drill, they let you meet in different areas, but did not allocate enough space. Our number was in a small part of the dining room, and we were forced to stand all packed together. They now show you a cheesy video that takes a while. The ship itself is impressive, and there are lots more activities than other ships we've been on before. However, there are also long lines sometimes. For the pizza, for the elevators (which sometimes seem to take forever), the flow rider, the zip line, and even for My Time Dining at certain times. We've done My Time Dining in its different forms on 3 cruise lines, and had never had the issues we had on this ship. On the first night, they insisted on giving me a regular reservation time of 5:15 even though I made it clear to them that was too early and I wouldn't be able to make it most nights. Then, every night when we go there later, usually around 6-6:30, they would lecture us about coming earlier the next day. Every night they did this. It was really ruining our experience. On lobster night, they sent us to the main dining room on the 4th floor, which apparently was a complete surprise to our waiter. He and the woman who was told to take us up there had an odd conversation about what we were doing there (since this was about an hour into the early set dining time). He tried to be polite to us, but you could tell he didn't want us there. I really don't understand why the dining staff at the Harmony made My Time Dining so hard. The entire point is to be able to come when you want, yet they tried to make us feel guilty every day for doing just that. The waiters themselves were actually quite good and efficient. I was impressed by how quickly the dinner service went, typically about and hour and 15 minutes or so. While there were a lot of activities scheduled on the ship, the staff running them often seemed unprepared, confused, or just bad. They had a different person running the trivia each day, and that person typically couldn't pronounce the questions (or answers) correctly. We've gone to tons of trivia sessions on numerous ship and have never run into this problem before. We even witnessed an argument between a passenger and a crew member over whether one of the answers was correct. This was also a first. For one of the dance sessions, the guy started 10 minutes late and ended 10 minutes early, for a 30 minute session that was actually was only about 10 minutes (3 songs). The dance and fitness sessions held by Sergio were great though. He was really the only entertainment staff member who seemed to take his job seriously. Most of the rest of them seemed like they were just going through the motions (and poorly at that). The staff at the windjammer buffet and the other dining locations were very efficient though. They would take your plate and clear the tables as soon as humanly possible. On several occasions in the windjammer, we had RC employees stop to ask how everything was and if we were happy with everything. The food in the dining rooms was pretty good, but lacked variety. The fool at the windjammer wasn't so good, especially for breakfast. The eggs were runny, the bacon didn't taste right, and the waffles/pancakes didn't taste fresh. They didn't seem to push alcohol as much on this cruise, which we appreciated because we don't drink. The kids got a non-alcoholic drink from the robot arm. Why do they charge a service charge for a robot-made drink? We had an ocean view balcony cabin which was nice. Unfortunately, we had a 'service animal' in the room next to us. It was a little fluffy shih tzu which would bark periodically. I don't know what service a shih tzu provides besides keeping his owner company, but it didn't seem quite right on a cruise ship. We got guarantee cabins which turned out to be a mistake, because RC put our kids in a cabin very far away from our cabin. We were given our cabin as soon as we booked, 4 months out, but our kids weren't given theirs until 2 weeks before sailing. We won't be booking a guarantee again. We had reservations for most of the shows, but that turned out to be unnecessary except for the first night (Grease) and the water show, which was always packed. Grease was inappropriate for children. The water show was impressive, but ours was cancelled halfway through due to the rain. The ice skating show was boring - our kids all left about 15 minutes in. The comedians they had were ok, not great. The kids enjoyed the juggler/comedian. We paid for the all digital photo package, which is $310 onboard, but they give you a $30 discount if you buy it within the first 2 days on the ship (it was only $250 online before the cruise). We got 300+ photos taken, and at least 100 of those were good ones - we even had them take individual photos of the kids - so we got our money's worth. Their photo kiosks only work during certain hours when manned by their photographers. That was annoying. After paying for the package, I was given a website I could go to to see all the photos I purchased. It didn't work that well, but they said it was still in the testing phase. Disembarkation was the smoothest we'd ever experienced. We were allowed to stay in our room until our number was called, immigration only took a minute as they do facial recognition now from the passports, and were walked right out of there with no wait. Read Less
3 Helpful Votes
Sail Date: August 2019
We went on this cruise for my brother's wedding. I was just on the Allure in Feb 2019 so I've experienced a large ship. But this time, it looked even more crowded, lines everywhere for everything. Line up to wash your hands ... Read More
We went on this cruise for my brother's wedding. I was just on the Allure in Feb 2019 so I've experienced a large ship. But this time, it looked even more crowded, lines everywhere for everything. Line up to wash your hands for windjammer. The staff don't look happy at all. Copy pasted my review for Royal Caribbean: I really liked the friendliness of my wait staff on table 448 Erik and his assistant Jonabelle, they were both very approachable and excellent. On the first night, we were assigned to table 446 with Vincent, and he never smiled, just dumped menus on us, took our orders, grabbed the menus out of our hands, dumped the dishes on us, never asked if we wanted anything to drink, never asked if the food was ok, never asked us if we wanted coffee after meal. what kind of service is that?!! We're on a cruise, not at a fast food restaurant. if i ever get service like this back home, i would never go back to said restaurant. Needless to say, we switched tables the second night. windjammer's hours are RIDICULOUS!! you eat 5pm, finish a show, want to go up for some fruits, windjammer closed 8:45pm, 8pm no more fruits. no place to hang out with friends that has food past 8:45 except for Sorrento's or Park cafe and there's so much noise from poor live singing band. On the last night though, we found the Schooner's bar with good piano music and a good singing voice. Food was ok, I wouldn't go to a restaurant that serves this quality of food back home. Dessert was just sad, always the same desserts, again, I wouldn't pay for this quality of dessert back home. The warm chocolate cookie was good though but only served one night... The water slide staff were very pleasant and funny. Went to tour to visit Roatan, Honduras, it was good except they overbooked at last minute, everyone got on to the bus to realize there weren't enough seats, so we had to drive somewhere else to switch bus. This 39$ tour included the chocolate factory, it was interesting! Although my brother paid $25 booking with shore agencies. I didn't know Roatan is 2nd place to Australian for its coral reef. I would want to go back and do some snorkeling or learn scuba dive. Swam with Stingrays in Cozumel, it was very nice and the price was very decent $54. Photo package for two was $50USD, very reasonable compared to what they ask for Dolphins when I went two years ago. We also booked a kitchen tour with a special buffet, it was quite interesting to see behind the scenes of how the food is made. In resume, the main reason I enjoyed this vacation is because of the company I had in my family cruise party. Read Less
2 Helpful Votes
Sail Date: June 2019
Long lines everywhere. Forever to get drinks at some bars. Room steward MIA.. Room service Non existent. TRIED 4 times. Once food never showed up Once received COLD horrible food. Twice received message that room service unavailable..even ... Read More
Long lines everywhere. Forever to get drinks at some bars. Room steward MIA.. Room service Non existent. TRIED 4 times. Once food never showed up Once received COLD horrible food. Twice received message that room service unavailable..even though ordered during "open" hours. We will not be booking any further MEGA ships. We did the same things and had as much fun as we have on smaller less expensive ships. It's impossible for the crew and ship to keep up with that volume of people!! Staff are overworked and stressed out. Not all. There were some that were great. Putra and Mark at pool bar were great..even though Putra was in the aqua show in addition to bartending 12 hours at pool bar. He would leave do the show and come back to bartend. ???? Staff spread toooo thin!! We still had a fabulous cruise. Ports were amazing !! Too big is a thing!!! Read Less
3 Helpful Votes
Sail Date: June 2019
My wife and I have been on many cruises including the Oasis and Allure of Royal Caribbean. Of all the cruises we have taken this one was our biggest disappointment. The entertainment is the highlight of this ship. I do not think any other ... Read More
My wife and I have been on many cruises including the Oasis and Allure of Royal Caribbean. Of all the cruises we have taken this one was our biggest disappointment. The entertainment is the highlight of this ship. I do not think any other cruise line does a better job. Make sure if you are considering booking that you book early. Many of the shows fill quickly, especially the comedy shows. The room although small was comfortable and the steward kept it neat and clean. The excursions were organized although a little high priced. I strongly recommend XPLOR in Mexico. A little high priced but a great time. The biggest disappointment was the food. The amount of choices have dropped dramatically. Many items repeated constantly. Quality was average. We ate mostly at the buffet. The first morning it took us forever to find a seat and the line was so long we decided we would skip breakfast the rest of the cruise and go to an early lunch. The line was always long. Seating was usually difficult even though they sometimes closed off half the dining room. One night we went and it was so packed we decided to go to the show and then come back later. We got there a little after 9 and the buffet was closed! The enjoyment of a cruise is you eat when you want to. Never been on a cruise were they closed all free eating by 9! The pay to eat restaurant were all still open and doing good business, some being open till 3 in the morning. I think they are trying to force goers into pay to eat. We actually went to be hungry that night because we refused to pay more. Of all the cruised we have gone on we enjoyed this one the least. Read Less
11 Helpful Votes
Sail Date: June 2019
My son, daughter-in-law, two granddaughters, wife and I sailed on the Harmony of the Seas departing on June 9, 2019 returning on June 16, 2019. The itinerary was Perfect Day at Coco Cay, day at sea, St. Thomas, St. Maarten, and two ... Read More
My son, daughter-in-law, two granddaughters, wife and I sailed on the Harmony of the Seas departing on June 9, 2019 returning on June 16, 2019. The itinerary was Perfect Day at Coco Cay, day at sea, St. Thomas, St. Maarten, and two additional days at sea. Our staterooms were 7630 and 7632, adjoining Jr. Suites. Note that my wife and I are experienced cruisers with more than 20 cruises, most with Celebrity and Royal but with others as well. This cruise vacation is summarized below. We live in Orlando so getting to Port Canaveral is an easy drive. We left the house at 9:45 and arrived at the port about an hour later. I dropped off our bags passengers and parked in the onsite garage which was very convenient though a little pricey. Check-in was very quick as we used the Royal App and had all information on our cell phones. I purchased the digital photo package on-line prior to the cruise so we had numerous photos taken on boarding. The on-line price for the package was $249, onboard it was over $300 (although Royal had different promotions for it throughout the week). Our rooms were obviously not ready so we headed to Park Café for lunch and to make our home base until the rooms were opened up which occurred at 1:00 as advertised. While others were getting their lunch I headed up to Country Kitchen to make our dinner reservations for a party of 6. This was my first disappointment on the cruise. I asked for reservations at 6:00 each night but was informed the restaurant opens at 5:15 so I could have 5:15 or after 7:00. They told me that they only had two tables for 6 so that was my only option. After much haggling they gave me 5:45 for the first 3 nights but 5:15 for the remaining nights. I chose to chill and explain the situation to my son and daughter-in-law but they were not happy as 5:15 as it was way too early for them. 5:15 was too early for my wife and I as well for that matter. Getting two young children (5 & 23 months) and themselves ready by that time would significantly eat into their afternoons. In hindsight I should have bumped up my issue to a higher authority above the restaurant manager. This situation resulted in much stress each afternoon but we all coped the best we could. I am not sure why they couldn’t accommodate my request as the restaurant was half empty each night and they easily could have created a table for 6 as they did one night. After lunch we headed to staterooms and met our stateroom attendant. As always the rooms were very nice and spacious with lots of storage space. If within your budget I would highly recommend booking a Jr. Suite as it just makes the cruising experience a little more pleasant. We had the divider opened between our two rooms making it essentially a two room suite. The grandchildren enjoyed being able to come over at will. Our stateroom attendant was friendly and did a great job doing his job. I would say he exceeded my expectations for service. Day two was supposed to be our Perfect Day at Coco Cay. It turned out to be anything but perfect. I bought tickets to the Thrill Water Park for all (the 23 month old was free) paying a little over $300 on-line prior to the cruise. I did my research and both my son and I clearly understood the restrictions for the 5 year old and what she could ride. However once inside the park what we thought the 5 year old could ride she could not even though she was well over the lower height restriction. The problem, we did not put a life preserver on her, our bad. But the life guards did not advise or direct us to do so either. They simply said she could not ride. Also for the adults the wait times on the rides were anywhere from 1 to 2 hours. They also closed the rides for 2+ hours do to lightening in the area (10 mile radius) although it never rained on site. Bottom line is that in a best case you could get maybe 5 rides in. In our case after taking time out for lunch and letting the kids play in the areas outside the water park none of the adults rode any of the thrill rides. The next day I received a message asking me to review the Perfect Day at Coco Cay and I gave it a very negative review. Subsequently I was contacted by guest services to clarify my review and in that conversation I requested compensation for my dissatisfaction. At first they offered 25% refund, which they were refunding everyone because of the weather closing, but I was adamant that I received zero value for my money. After two additional conversations with guest services and the manager of shore excursions they refunded me my total amount. I am happy that Royal eventually took my complaint seriously and did what I believe is right but I am disappointed that it took so long to do so. Bottom line is make sure you are willing to wait on long lines and maybe get only a few rides in. Also if you have a young ones over 40 inches but not yet 48 inches put a life vest on them (note though I only saw a 48 inch height gauges no 40 inch gauges). Also RCL should figure out how to accommodate chaperones who do not ride on the attractions such as older grandparents, why charge someone who is not using the facility. Will I use the facility again, maybe, but at least I will go in with full knowledge that I am just giving Royal my money with little value in return. Other ports were essentially noneventful. Getting off and boarding at each was easy and quick. We didn’t take any tours and simply made them beach days. In St. Thomas we took a taxi to Emerald beach which worked well for us. In St. Maarten we took the water taxi to town and rented chairs and beach umbrellas. We also had a great lunch in town in a restaurant along the boardwalk. The water taxi worked out well so I would recommend it if it works into your plans. On previous cruises to St. Maarten we simply walked into town which is an easy walk. Our dining experience onboard was mixed. We only used Windjammer for breakfast and lunch a few times. I was very disappointed in the breakfast served there. In the past on Harmony you could get eggs benedict there but not on this cruise. Also in the past you could get omelets made to order, no more, only pre made omelets. Pancakes and waffles were also pre made and were cold and dried out. You could get fried eggs to order though. Lunch in Windjammer was a little better. Windjammer food quality and choices though are simply declining. We went to American Icon twice for breakfast and it was ok but not great. I ordered eggs benedict and the eggs were over cooked and the Hollandaise Sause was dried out on top. Second time I simply ordered eggs over medium and they came out as you would expect. They also had a very good French toast that I enjoyed. In short I would say everyone in our party enjoyed their breakfasts in American Icon. The best breakfasts we had on the ship however was at Johnny Rockets, killer omelets with nice country fried potatoes in a nice location on the ship. Also Johnny Rockets had plenty of seating and service was quick and friendly. We also used Mini Bites a few times for lunch and snacks and were pleased with the offerings there. We ate dinner the second night of the cruise in Wonderland as my wife and I enjoyed it on our last cruise on Harmony. No so much this time. We simply remember the dining experience being much better. The meal was ok but nothing to write home about. We used a specialty dining coupon we had from our TA and in retrospect we should have eaten at Park 150, we have never been disappointed there. All other dinners were in Coastal Kitchen. The reservation times aside the staff there was spectacular. They honored our every request including asking for several items from the MDR. They were great with the children. The food offerings there however were not as good as I remember it on past cruises. One of the reasons I book a Jr. Suite is to dine in Coastal Kitchen. In the past we found it better than any specialty restaurant on the ship, but not on this sailing. We found the menu selections ordinary, nothing special. The head chef came by each evening and one night I asked him if the menu was his or Miami’s, he said Miami. Too bad, I think in the past the chef may have been given more flexibility to use their creativity in creating dishes. The food was not bad, just not the exceptional dining experience I have become accustomed to. One big mistake serve what is on the menu, one night they said they had Pear Salad but when it was served it was apple salad with a different dressing. The server should have known that the Pear salad was not available. No killer nightly dessert either, just ho-hum. As with Windjammer dinner in Country Kitchen appears to be on the decline, at least on this ship. The nightly entertainment was enjoyable. We have been on Harmony in the last 18 months so the shows have not changed. Make sure you make reservations online well in advance on line, we did and it worked out great. Although we enjoyed the shows we look forward to RCL rolling out some new shows on Harmony. I found the musicians on this cruise to be outstanding, better than I have been accustomed too. The two comedians onboard Nery Saenz and Heath Harmison were fantastic, very funny guys. The Headliner Showtime act, Tribute Band, Private Stock, was ok but not a great show although many in the audience enjoyed them more than I. Another new item I did not appreciate was the large number of reserved seats for suites (Grand and above), Diamond Plus (not there yet, maybe never) and Pinnacle as well as seats for those that purchased The Key. It used to be that the first couple of rows were reserved for Suite guests, now 2/3 of the seats in the center section are reserved for the above, very disturbing. It simply means getting in line early at the front so you can run to get your seats when the doors open. This simply creates more stress and watch watching during dinner. Guess it is just another indication of the cruise line going back to the class system; regular paying customers are not as appreciated as they were in the recent past. Daytime activities onboard were very good and what have become accustomed to. Note however a change in the procedures on the Flow Rider. My son is a very experienced Flow Rider having sailed on Freedom, Independence and Harmony. He signed the waiver, got his wrist band and was in line for about 30 minutes for the standup Flow Rider when the attendant told him he needed to ride the knee board Flow Rider first and get a different colored wrist band. So this cost him about an hour of wasted time in total. He should have been advised of the change in procedure when he signed the waiver. He complained and they began making announcements to this requirement, it would have been nice if they were making announcements prior to his complaint. Apparently this is a new procedure implemented a few months back, not sure what its purpose it has. I do not like writing what is mostly a negative review, particularly since my past sailings on RCCL have been outstanding. So what is my take away, will I sail with Royal again, sail on Harmony again? Probably yes to both depending on value and the itinerary. As I live in Orlando I will likely sail on whichever Oasis class ship Royal is sailing from Port Canaveral, not sure it is worth the drive to Fort Lauderdale or Miami for me. But given the value of the cruise and itinerary driving south is always an option. Will probably only sail RCL though with grandchildren, for me Celebrity is still my go to cruise line and ships. But I will also be looking more closely at Princess as I have had good past experiences with them as well. Read Less
5 Helpful Votes
Sail Date: May 2019
Overall experience was good, Ship- too big, good for family with kids, nice, plenty of things to do. Cabin, pretty big than the regular balcony, clean. Dining, too crowded, line up every night, I suggest to book the specialty restaurant, ... Read More
Overall experience was good, Ship- too big, good for family with kids, nice, plenty of things to do. Cabin, pretty big than the regular balcony, clean. Dining, too crowded, line up every night, I suggest to book the specialty restaurant, on first few night. Food, everyday same menu, steak so thin unlike before from my experience from other Royal caribbean, Grease and Fine line is awesome, I suggest come in 20-30 mins before to line up, to get good seat. SERVICE!! NOT SO FRIENDLY, AND GUESS WHAT, A SECURITY GUARD OF DECK 10 AND THE HEAD OF HOUSEKEEPING ON DECK 10 CAME TO OUR ROOM, EVEN THOUGH WE HAVE THE SIGN OF "DO NOT DISTURB' IN OUR ROOM IS POSTED IN OUR DOOR., I OPENED THE DOOR AND THE SECURITY GUARD INTRODUCED HIMSELF NAME JACK AND PUT ME ON CAMERA, AND I SAID YES, AND WHAT THIS IS ABOUT? HE SAID 'WE WANT TO KNOW IF YOU'RE STILL ALIVE?' What kind of questions is that of course we are alive coz we' re in and out of the ship, coz we were on port on that day, and spend 3-4 hours only but we also rented the towel and scanned our sea pass, so obviously we are alive, and HE ALSO WANTS TO CHECK OUR ROOM. So I let him. this was so intimidating TREATING US LIKE A CRIMINALS. this is my 5th cruise, and i wasn't treated this way, They should teach their crew how to ask properly, I understand that they have policy to follow, but at least ask nicely, like " sorry ma'm to disturb you we just notice your sign is still up, is everything ok? " They should teach them how to be polite. So we had a meeting with the Head security and head of the maintenance of the ship, and all they said was sorry. I'm actually glad that it was on camera and they heard how the security guard ask me. and they didn't offer anything to compensate us. The last day of the cruise I went to the guest services and talk to Maria B, and she offered us at least a bottle of wine, But i don't drink, and its end of the cruise and my husband won't drink it anymore. She was kind enough to offer me port credit. So Thank you Maria B. Good thing our next cruise is not with Harmony of the sea. Read Less
2 Helpful Votes
Sail Date: May 2019
we chose this cruise for a quick relaxing get away( 8 couples) Before we even got on board it was turning into a mess, we booked this a year in advance used cruise planner and I called to link us all for dinner at 645 for the 3 nights ... Read More
we chose this cruise for a quick relaxing get away( 8 couples) Before we even got on board it was turning into a mess, we booked this a year in advance used cruise planner and I called to link us all for dinner at 645 for the 3 nights when the shows came on line I called to book 3 shows as cruise got closer all our plans disappeared. I was on the Royal app and looked in calender first my dinner for first night had just me and husband at 5 pm just 2 of us and no dinner for rest of cruise I called again asked what was going on , After they looked into it I was Told Janet called and changed it "Janet" who is Janet no one in our party by that name ,so now we had to have dinner between 5-530 pm every night because it was booked I called got nowhere there was nothing they could do ,Ok we left it , 2 days later I get email the show picked for second night was cancelled and we was put in for 3rd night so i called and asked what happen to the show we booked for 3rd night :oh we cancelled it" so I asked did you move it to second night ,oh no it s booked, So now all 8 of us got THE KEY which was useless as anything just a waste of money,and the WOW bracalet ,the didn't take the WOW any where unless you took off dining room would not take it so if you didn't take your card you was not getting a drink, We had reservations for the Comedy show on first night get to show 15 minutes before, all these people from dining room just going in ,here me with this so called KEY with proroity seating was a joke I got NO SEAT AT ALL no one was there checking to see if everyone going in had reservation, Next day went to Customer service desk what a waste of time , I asked her what did i spend money on if the key with VIP seating is a joke and the WOW is not taking any where ,all she could say to me was whats can do for you , Did you read the paper you have to go to show 30 minutes before I sad no it don't say that, Then every time my husband ordered a drink they would put on my name I didn't have the drink package had to stand in line again I think in 3 days i spent more time at the service desk,, The boat itself was huge and very crowded on Nassua day we was there all day and night we left boat for about 3 hours only so much you can do it port that there wasn't much to do there at all went back to boat for lunch tried to use Johnny rockets oh no its closed all shops closed only place to eat was windjammer ,photo shop closed you think it would be open for so people cant get stuff done with out all the crowds no so you just hang in your room or on deck 5 and sit and watch people go by I felt like i was at the mall waiting for it to open,, They put your little newspaper thingy in your room telling you things happening on boat one was 20.00 off for photo package we go and ask was told Oh there is no promotions today I took the paper out showed him and in black and white it there but he said NO that was first night I said look at day its day 2 he would not take it guess where I was next ?? back in service desk, I had called Royal several times and wrote email before we even got on board email where answered by ROBO MAIL some one will get back to you in 48-72 hours ,NEVER HAPPENED never got phone call from Supervisor like i was told even once on board nothing was resolved ,, was never offered a credit a dinner a drink NOTHING for them making this the worse cruise We have a cruise already booked on the Symphony in november we was all debating to cancel it or not ,, we know we are staying away for making reservations for dinner and NOT GOING NEAR THE KEY NOTHING SPECIAL ABOUT IT waste of money Our special Key times for zip ling was for monday between 2-3 pm . we were not on the boat monday i asked them this and they had no answer Read Less
2 Helpful Votes
Sail Date: April 2019
Just completed my ninth cruise overall and my first as a solo cruiser. Was very disappointed at the solo gathering. No one showed up the first gathering. At the the first solo and and single lunch two other people showed up (Roy and ... Read More
Just completed my ninth cruise overall and my first as a solo cruiser. Was very disappointed at the solo gathering. No one showed up the first gathering. At the the first solo and and single lunch two other people showed up (Roy and Sara). Sara was delightful. Never say Roy again. This Asthmatic hated the smoking in the Casino. This is a problem across all Cruise Lines (except Disney (no Casino)). Royal Caribbean is a more laid back atmosphere that Holland America. I believe they are trying to compete with Carnival. The food (in the main dining room) and entertainment is on par with Carnival. If you can afford it, I recommend that you buy the Key package (to get reserved seating section at the shows and the Speciality Dining package. Recommended Shows: The Fine Line (Aqua Show) Headliners: Revoiced Columbus the Musical Was turned off by the hard sell tactics after my massage. Not going to book spa treatments anymore on any future cruises, The beverage packages were a nice feature on Royal Caribbean, I would have liked to have had that on other cruise lines. Bottom Line: If you want a ver casual cruising environment, Royal Caribbean is recommended. If you're looking for something a little more elegant, try a different Cruise Line. Read Less
5 Helpful Votes
Sail Date: February 2019
Warning, long review incoming. We have sailed Disney three times, and this was our second RC cruise. First time on this class ship. Ship/Cabin: Getting on board was a breeze. We were emailed and asked to show up not before noon. ... Read More
Warning, long review incoming. We have sailed Disney three times, and this was our second RC cruise. First time on this class ship. Ship/Cabin: Getting on board was a breeze. We were emailed and asked to show up not before noon. We showed up at noon and were on the ship by 12:25. Our room was ready at 1:00 and our luggage was already there. Very nice sized balcony room, and worth the price in my opinion. Plenty of storage space for two people. The balcony is my sanctuary and is needed for me. We purchased the deluxe beverage package and VOOM for one device. The app is nice but needs work. We were able to relax, and had a small lunch in the Solarium Bistro, then walked around and tried to find our way around the ship. We also did the Ultimate Abyss slide right away, and that was a lot of fun. This ship is AMAZING! I do not like crowds, and there were over 6000 guests on board and I only felt the crowds poolside on days at sea and at a couple of shows. I love the design of this ship. Also, the water slides were an absolute blast. Almost 70 steps to climb, but I did that multiple times each day (8 was my record, and loved the green slide). There are places to relax and have quite when you want. I love the Solarium, but no pool was a bit disappointing. Days at sea were very relaxing there, and it was still a very short walk to the Water Slides. I spent about 20 minutes in the Casino (too smokey for me) and did walk around a lot. My wife and I avoided the elevators, so we got a decent workout walking stairs. We also used the gym three times and the walking/running track on deck 5 often. I gained a few pounds, but the stairs and walking helped keep that number low. I love the options and activities on this ship. Dining: Dinner (SILK, deck 5) day one was the first disappointment, and set the tone for mediocre dining the entire week. We were my-time dining, as "traditional" was already full when we booked 14 months earlier. We were sat right away, and we had mentioned that we wanted to sit with other people and not at a two seat table. This did cause some confusion by the terrible hostess, but eventually someone was able to tell her what we wanted, and we were sat with two other couples. The food was ok (salmon overcooked, lobster tails had one that was good, one was rubbery), the service was terrible and consistently bad in the main dining room. I never did get the name of our assistant waiters, and we had three different waiters/assistant waiters the four nights we ate in the main dining room before deciding to call it quits. It became a joke at our table to see what they would mess up first. One night, the appetizers were almost completely finished before we had our drinks. Another night, one person was delivered the wrong entree and wrong desert. Another night, someone asked for two different appetizers, and never received them. Another asked for two deserts and only got one. I asked for and received the wrong desert twice. After the 4th bad main dining room experience, we were done. I booked the Solarium Bistro for dinner one night, and that was the best dining experience of the week at that point. I was fine with pizza or hot dogs or whatever the rest of the week, but someone suggested Wonderland. We decided to do that, and while I am not happy about being steered to upscale restaurants because of terrible service, we both loved the food and service and wonderland, and I tipped and extra 25% to Maria, since the entire experience was great. Basically, Wonderland gave us what we had received with no up charge when sailing Disney. You do get what you pay for. Maybe I get a suite next time, since that would more accurately compare the two lines? Eating in Coastal Kitchen would be much nicer I imagine. We usually had breakfast or lunch, rarely both. I enjoyed Mini Bites since they had a made to order omelet option for breakfast. We also both enjoyed the Solarium Bistro for any meal. We had pizza once, and a hot dog on the boardwalk once. We only ate in the Windjammer once during lunch while in port. Too crowded to be enjoyable, though the food was fine. I preferred the Solarium or Mini Bites to the huge buffet. I would rather have fewer options in a less crowded area. Service: My wife and I were celebrating our 30th wedding anniversary and also her birthday. We booked this while on board Independence of the Seas in 2017. While the travel agent "made a note" of our reason for the celebration, and so did the phone agent I spoke with when booking show times, the day came and went with zero acknowledgement. That was my first trip to Guest Services. The agent apologized and offered a bottle of wine. Sure, it was kind, and something. Just sad that I had to mention it. They also forgot her Birthday. How hard is that one? You have everyone's birthday on the ID they use to get on board. Again, Disney makes you feel welcome, Royal may do that for Diamond types, but I am not there. The cabin was kept spotless, and the beverage service throughout the ship was amazing the entire week (except in the main dining room. I know, same people). I made a second trip to guest services after our 4th bad experience in the Main dining room. She offered to remove the prepaid gratuities. I declined. The staff was all working hard, just needed either better training or management. I just used the cash I had brought to tip the bar service I enjoyed and the cabin attendant instead of giving extra to the waitstaff. Entertainment/Activities: We love the aqua show, and I got to see it a second time by just hanging out by the rock climbing wall. There are chairs there, and some were open right before show time. We liked Grease, but had seen it before and often enough that it was just OK for me. The had to alter the story a bit for time and no intermission. I absolutely loved both comedians. I did not go back for the family friendly version, but heard that was good. Voctave was also very good. Columbus could have been skipped. It was ok. I see enough ice that I skipped the skating show. I mentioned the smoke in the casino, other than that there is plenty to do while on board. I was never bored. Zumba poolside, different contests and activities and dance party's. We both had a blast, and it was a memorable week with a few hiccups and mediocre dining. Ports: Labadee. Rented a cabana and loved the day of relaxing. Food was fine. I fed the local starving dogs that were around (they liked the chicken), and wanted to rescue them. Jamaica: Did not do much. we shopped, then got back on board and braved the WindJammer, then hit the pools and waterslides since they were not crowded at all. Cozumel: been here plenty of times. Did a bit of shopping and got back on board the not-crowded ship. Will I go again? Probably. I will either pay extra for a suite, or pay for a dining package. I have to do math to decide if Disney is worth the extra expense. I like all the activities that RC has on board. I will cruise again, I may need to look at other lines. Read Less
2 Helpful Votes
Sail Date: February 2019
We were excited to try out the new ship. There was my husband, myself and 2 sons (aged 16 & 22). Cabin - 10320 it is on the port side and had a convertible sofa. Configuration is bed first and then sofa by the balcony door (some ... Read More
We were excited to try out the new ship. There was my husband, myself and 2 sons (aged 16 & 22). Cabin - 10320 it is on the port side and had a convertible sofa. Configuration is bed first and then sofa by the balcony door (some cabins have the sofa bed when you enter the room adn the bed by the balcony door). First off the second "bed" is a trundle bed under the sofa - both boys said that the beds were comfortable but when the second bed is pulled out you cannot walk past it to the balcony so if the boys were sleeping in, there is no way to get to the balcony to sit out there without literally stepping on the kid on the second bed. For rooms that have the sofa bed first, you can barely get past the bed to reach the washroom. I much prefer having the 4th bed come down from the ceiling. I was not pleased with this set up and storage space for 4 adults (who are not over packers) was tight. The service in our cabin was great, the room steward did an great job. Dining - we ate in Chops and Jamie Oliver's and I had a BOGO package and can not say enough about those restaurants. The food, service etc was out of this world. The main dining room was a real disappointment. I have had much better shrimp from a shrimp ring bought at Costco than in the main dining room. The shrimp from Chops were huge, the ones in the shrimp cocktail in the main dining room were pathetic. The shortribs one night were just awful, worse than my grandmother's pot roast. The service in the main dining room was great but the food on some nights was no better than eating at Denny's. We did find the Solarium for breakfast a better less hectic, less crowded more enjoyable than Windjammers. Entertainment - this was great and we had the surprise of having Voctave on board who did a great performance. Comedy Club was also great, very funny. Activities were hit and miss - you had to get to some of them 30-45 minutes early. My son tried to play adult dodgeball and went about 30 minutes early and was told that they already had the maximum number of people signed up so he could not play. FlowRider was also very busy most times with long lineups but we went the morning we landed in Labadee so most people were off the ship and my sons were able to ride with barely any wait but the downside is we had to give up some time in Labadee for that to happen. Also heard complaints from others that activities onboard filled up quickly (trivia for one) so it was hard to participate unless you staked out a spot very early. Service/Embarkation/Disembarkation - all went very smoothly, no issues Port and Shore Excursions - They were fine but I had a planner that listed the activity we did in Jamaica at $99/person but when I signed up at the Shore Excursion Desk it charged me $137/person and when I brought this to the attention of the person working there they apologized and said I have to go to Customer Service and wait in a long line to get the difference credited to my card. I was not pleased with this as it was obviously their error and I had to take time out of my day to fix their error. I told this to the customer service agent who agreed and apologized. I was not looking for any sort of monetary compensation but rather I felt that the Shore Excursion person should have taken the details and corrected it herself. My 16 yr old enjoyed the time in the teen area, rarely saw him some days. The 22 year old, not so much, he went to a couple of the "single meet and mingle" events but no one was there. He would have had a much better time if he went with some buddies or more people attended the events but overall he too had a good time. Gym/Fitness - it was good but I really did not like being "underground" all the other ships I have been on had the gym in the upper decks where you could look out from floor to ceiling windows and with the gym on the 5th deck (maybe 4) there were only porthole like windows so I really missed the "view" that I have had in the past. Read Less
3 Helpful Votes
Sail Date: February 2019
I booked this trip about six months ahead and we were super exited. I managed to book all our shows before we left and also booked our excursions ahead. We received an email a few days before we were due to sail explaining they are ... Read More
I booked this trip about six months ahead and we were super exited. I managed to book all our shows before we left and also booked our excursions ahead. We received an email a few days before we were due to sail explaining they are completing a deep clean and asked us not to arrive until 12. This was disappointing but we honoured this only to realise lots of people were onboard from 10:30am. Embarkation: We arrived about 12.30 and we were on the ship within about 20 minutes. After going through the scanners and having our picture taken (despite adding a photo ahead of arriving). The process was fairly smooth although I found they did not give us much information. For example, you need to go to your stateroom to collect your sea pass cards, you'll need these if you have a drinks package. The room also had our WiFi password. We were able to gain access to our stateroom straight away. Cabin: We stayed in 10510. The cabin was right at the front so had a large window overlooking the helipad. The room was so large compared to my inside cabin on Allure. I'm sure you've read the reviews on what the cabins have but for me our cabin location was great. Fairly close to the stairs, it was the end of the ship with the gym, theatre and Solarium. The MDR is the opposite end of the ship so we had a nice stroll along the Promenade grabbing a drink ahead of dinner. Our Stateroom Attendant was amazing! He's name was Raymond from Grenada and was the kindest man we've ever met. MDR: We dined in the MDR most evening and this is where some of the issues were. We had My Time dining and each time we went regardless of the time, we had to wait for a table often in excess of half an hour. When we finally had a table, often it was rushed as we had a show to get to. On three occasions, we were escorted to the table to find out it hadn't been cleared from the last guest. By the third time, I was very annoyed and had to voice this. We were offered to eat from the specialist options and whilst it was a nice gesture, I would have preferred to just have good service. The food quality varied greatly. Twice we ordered dishes with goats cheese in it and it was barely anything there. I had the tuna steak and this was very poor. Whilst I was offered another option, we didn't have time as we had a show. The desserts were great. I loved the carrot cake and the chocolate cake. Windjammer: I loathe the buffet. It is always so busy and so many kids touching everything or sneezing all over the food. They have installed sinks first so you do have to wash your hands but often when parents have kids, they just walk through. We only came here for breakfast twice but both times it was busy and we had to wait a while for a table. Solarium Bistro: We came here for breakfast and lunch a few times. healthy options, less children and ample seating. The food was very nice, especially the desserts. If you want an alcoholic drink, you need to bring a drink in but they offer the usual free drinks. Sorrento's: Excellent pizza. We had a slice late one night and it was great (well what I can remember!). Park café: Nice spot for a quick breakfast. I thought they did the specialised coffee as per Allure but sadly not. Café promenade: The service here was terrible. Every server was so rude however it was one of the few places which did the specialist coffees. Vitality café: This was perfect for a pre-workout shake and a post work-out coffee. The line was often long but it was worth it. All the places we went for drinks was brilliant. So many good cocktails. The Bionic Bar was fun to watch and I loved going on the Rising Tide bar late at night. Vintages in central park was always quiet so if you wanted a nice romantic spot, this would be a good option. Grease: This show was amazing! We watched it on the first night and the casting was fab. Sadly the sound kept going quiet but it was still a good show. Comedy show: This was also very good, not as funny as on Allure but still a good show. Vocative: This show was brilliant - such talented singers. The Fine Line: This was incredibly disappointing. We got there early and had a reservation but there was no where to sit so we ended up sitting by the climbing wall. The acrobatics were also quite disappointing. I thought here would be more dives, perhaps there were but we left about half way through. Don't sit in the front three rows unless you want to get wet. We had also reservations for Columbus and the ice show but we didn't make these. It's difficult to see everything, some evenings we just wanted a slow dinner and a drink. There are so many activities onboard. We tried the Flow rider twice and found most of the staff very unhelpful with offering advice, there was only one man who was so good with directing people (wish I got his name sorry). We did the climbing wall, there's no need to sign a waiver now so just take socks and they provide the climbing shoes. The gym was excellent. Plenty of equipment and lots of people who clearly never go to the gym but at least try on holiday. My boyfriend is a Physiotherapist so he kept pointing out how bad the moves were. He did go to the aid of one gentleman who fell off the bench by putting the wrong weight on. The pools were always very busy and you see the usual people leaving towels all day and not using them. This is very disappointing and I think the staff should remove towels after 30 minutes. Even when we went to lunch, we would take our towels up so others could use the beds. There was an issue with my pre provided credit card information not being transferred over to our booking so I had to take time out of our holiday to go sort this. The lines were always crazy long at Guest Services so this was really poor. We had three port days and below is what we did. Labadee: I started the morning with beach yoga - this was a joke. I do yoga at home and it as not yoga at all. The app did not say there was a charge for this however I was charged $14. I left before the 'class' ended as it was that bad. They said it would be 8:00-8:30 however the gangway didn't even open until 8:30 so we were not starting the class until 8:50am. I had to change our zip line time because of this delay. The zipline was great fun. We were the first to go so it was good being able to do our ride then head off. Lunch on the island was ample. The meat and salad was good but I was so shocked at how high people pile their plates then throw away. There are people on the island starving and sadly there are far too many greedy guests throwing food away. The beaches are very rocky so take water shoes. We loved the floating bar in the sea. This had a great view over the zip line. We did venture into the village to do some shopping. I first bought some magnets from the main building then we walked through the village. It was very crazy with lots of people asking you to view their goods. I expected this and I would simply so no thanks and walk on if I wasn't interested. My boyfriend is very friendly so often he got stuck talking to the shop owners whilst I tried to get him along. Jamaica: We booked a private tour with Jamaica Phil (google him he was great!). he picked us up from the independent sellers section which is in the car park (just walk through). He then drove us and another two girls from the cruise to Ocho Rivers to the Blue Hole. This was a great trip and involved walking through streams and jumping from platforms. The highest was 20ft (I didn't do this) but I did the 15ft and loved it. There were also so great photo opportunities. Cozumel: We booked to go to Xcaret. This involved taking a tender boat to the mainland which took 40 minutes then a 20 minute bus ride. We were in the park by 10:30am and was collected to leave at 3:45pm. This allowed enough time to swim the underground rivers, stop for lunch and snorkel with sea turtles. There was lots of wonderful things to do such as the butterfly house and aviary. Disembarkation: We were informed if we wanted to walk our own luggage off the ship then we needed to leave by 7:30am so we opted for them to collected our luggage the night before. Sadly lots of people didn't follow this rule and they were taking their luggage off so the elevators were more full with luggage than people. Everything shuts down on the last day. We indented to go to the gym but this was closed so we went for a jog however this was partially closed to allow people off the ship. We had a last breakfast at Windjammer as it was the only place open until 8:30am but of course this was manic so sadly it wasn't a relaxing finish to the follow. The customs line was very long (as expected I guess) but we were off the ship within 30-40 minutes. Overall, we did have a great cruise but sadly the poor service and some meals has made me consider trying another cruise liner. Read Less
2 Helpful Votes
Sail Date: February 2019
This ship is only 2.5 years old and we noticed black blue (oil type) smoke coming from one of the smoke stacks when we were leaving the Port Everglades. We thought that maybe this was just something like a car starting in the morning and ... Read More
This ship is only 2.5 years old and we noticed black blue (oil type) smoke coming from one of the smoke stacks when we were leaving the Port Everglades. We thought that maybe this was just something like a car starting in the morning and puffs of smoke emit from the exhaust, and let it go. However, this smoke continued throughout the cruise and was especially bad at night and in the early morning hours on our balcony. We paid more for a balcony because we enjoy this small sanctuary so much in the early morning hours and in the evening. We were on the 11th deck. Being asthmatic, I had to retreat to the cabin and was unable to enjoy my balcony if the wind shifted and caused the smoke to blow on our side of the ship. It seemed to be more prevalent at night (maybe when the engines were being pushed to the max). This smoke left black spotty residue on the railing and other areas of our balcony. Our steward was so kind after the first day to include the cleaning of the black residue during her daily cleaning. We told her Supervisor about her going above and beyond her regular duties to clean the mess off of the balcony, so he was informed of this as well. We attempted to tell Guest Services, but were never able to have enough time with the long lines to tell anyone there. Expressed my concerns that there were families with small children, older adults and most probably other passengers with breathing issues as myself and was concerned why a heads up from the crew was not mentioned. We were in the elevator on the first day and a young man got on board talking to the engine crew about the issue, so we knew that they were aware of it. However, Royal Caribbean is now telling us that they know of no problem on board the ship and everyone is denying, denying, denying. Even though I have video proof of the smoke billowing over our balcony on what was a nice evening. Just sad to have a nice cruise and unable to enjoy our balcony which we paid a great deal to be able to enjoy. Our cabin however, was spacious and well cared for with plenty of storage and many hangers. Embarkation and departing the ship was the best experience that we had ever had. Kudos to the Port Everglades and their friendly and efficient staff. We purchased “The Key” which was well worth the money. The ship had many activities onboard for families to enjoy. We would like to take our grandchildren on a ship like this but it won’t be this one. There were several options available for meals. Just be aware that some that would appear to be at no cost, would have a set cost, no matter how little you ordered. The main dining was a disappointment, the kitchen couldn't get the order cooked correctly. However, the staff were very attentive and apologetic even going so far as applying a $25 credit to our account without a word to us. The public areas were clean and well cared for and the bathrooms were spotless. This ship did have an excellent crew at entry points for meals and taking care for everyone to sanitize their hands before entering the Buffet. Even going to far as having a song to sing to the children to encourage them to wash their hands. Each child was happy to see them and would sing and dance the song with them. Excellent interaction and attention to keeping everyone safe from the Norovirus. Read Less
2 Helpful Votes
Sail Date: February 2019
We are relatively experienced cruisers who have sailed on several different lines (Princess, Celebrity, etc) of similar quality. We had previously sailed on the "Allure Of The Seas" so we were familiar with the layout and ... Read More
We are relatively experienced cruisers who have sailed on several different lines (Princess, Celebrity, etc) of similar quality. We had previously sailed on the "Allure Of The Seas" so we were familiar with the layout and features of this ship. Things we liked: - Great Fine Line shows in the Aqua theatre and by the ice skating performers - General Solarium area experience, including the bistro restaurant - Service by room attendant was excellent and discreet Things we didn't like: - Food quality in the main dining room (Silk) was mediocre at best and terrible on occasion (e.g. inedible calamari / braised pork tips that were pure fat). Overall, the food standards have slipped from previous experience. Waiter service (Vince and Recuerado) was uniformly excellent. - Main theatre show "Grease" seems very dated and the themes (teenage pregnancy, bullying) not very appropriate for current times. Singing by performers was weak in several cases. - There were problems with shipboard IT services and there was insufficient IT support to help overcoming problems with the smartphone app - Cigarette and cigar smoking was allowed and prevalent in the casino and on the poolside area on the starboard side. - Sneaky $25 fee for non-return of pool towels is not well advertised. Also, the automatic 18% gratuity added to every drink - ouch! - Park Cafe coffee was OK and not great as mentioned in other reviews The itinerary was not our first choice but was taken as the preference of fellow travellers. The beach visit to the company's Labadee (Haiti) location was fine but not exceptional. Falmouth, Jamaica is not very attractive outside the cruise port shopping "bubble" (and we walked through the slum areas to get to historic churches and fisherman beaches). Cozumel was also not that attractive to visit on foot - we did not bother with any of the excursions as we had done these before on previous visits. So overall, cruising on the "Harmony" was OK but not an experience we're likely to repeat. Read Less
3 Helpful Votes
Sail Date: February 2019
We loved the entertainment on this ship...play, aqua show, ice skating, comedians, parades and more. The cabins were clean and had lots of storage. Our canbin steward was the most unfriendly we’ve ever had. She must have take her cue ... Read More
We loved the entertainment on this ship...play, aqua show, ice skating, comedians, parades and more. The cabins were clean and had lots of storage. Our canbin steward was the most unfriendly we’ve ever had. She must have take her cue from the officers and much of the rest of the crew who never smiles or greeted the passengers. Everything and everyone was treated businesslike. We realized that this was a large ship, like a big city, but didn’t expect such crowds and lines. We were greatful that we found Park Cafe where we could have a smaller venue for lunch. Dining in the main dining room had good food served by somewhat friendly staff. Desserts were boring so we ended up in Windjammer after dinner for a better selection, including crepes that were individually made...try them. There were lots of children, many not well behaved which showed some parents need to supervise them better...walking on furniture, pushing in elevators, running and yelling in the halls, etc Think these very large ships are not for us. We were a group of nine and we all agree the crew and officers were unfriendly and we would find another ship for future cruises. Read Less
3 Helpful Votes
Sail Date: February 2019
We choose this cruise because we wanted something other than Disney for our 6 and 8 year olds children. The positives were it’s family friendly; the children had fun and were entertained (rarely if ever bored); they liked the kids club; ... Read More
We choose this cruise because we wanted something other than Disney for our 6 and 8 year olds children. The positives were it’s family friendly; the children had fun and were entertained (rarely if ever bored); they liked the kids club; we liked the room and room steward, embarking and debarking with self assist was easy; and the shows were great. What we didn’t like were the crowds. With no USA holidays this week it was fully booked. On sea days it was nearly impossible to get a seat at the pool let alone go into the pool. Too many people and long lines for every activity made this enjoyable for adults. Many places had odd hours and were closed a lot. The flow rider always had long lines. The food was just okay overall. We didn’t like the steaks at chops grille (the worst steaks we have ever had and the rib eye advertised as prime was not prime). Windjammer and solarium bistro buffets were overcrowded and the selection was mediocre. You constantly have to check your cruise compass to get hours since every place has different hours. We tried to get dessert at wonderland and we were told it was “not possible”. We went to park 150 for dessert and while we got in - their coffee machine was “broken”. We were told “no” quite a bit. The spa is disorganized and unprofessional. The massages were good but then they try to sell you very expensive products - annoying!! We spent nearly $6000 on this cruise with deluxe drink packages. But we didn’t book and excursions. We wanted to stay on the ship port days so we could enjoy the ship with less people though many places are closed on port days. We did walk around the ports for a little but there was little to do unless you book an excursion - which is a small fortune. The hibachi was off to a bad start and the food was bland but the chef was great! There is no kid’s hibachi menu. Kids who want hibachi have to order off the adult menu but can share. It’s $45-49 per person and plenty of food. Long lines for balloon animals, face painting and other kid friendly activities on board caused us to skip those. Sabor was our favorite specialty dining - at $22 per person and good service. Most of the service on board was positive. But we weren’t impressed with the food quality in the main dining room, the windjammer and most specialty dining. Food is just okay - mediocre at best and terrible at times. We did this for the kids and they loved it but for the adults like us - the crowds and mediocre food made us not want to come back. Also while the kids liked the kids club - they stay indoors. They have odd hours and we were picking up and dropping off so much we didn’t get a lot of time to just have adult time. They’re open in 3 hour spurts. If you’re more laid back and don’t mind being herded like cattle or being a sheep - you may like this cruise. If you’re doing this for your kids and willing to take one for the team - you may also like this cruise. For us - we will try to find a more adult friendly, less crowded vacation next time. Read Less
16 Helpful Votes
Sail Date: February 2019
We booked this trip a year ahead of time as a celebration for our 25th wedding anniversary. The ship was our destination rather than the ports. This was our 3rd cruise and 2nd with Royal Caribbean, our last being in 2006 with our kids ... Read More
We booked this trip a year ahead of time as a celebration for our 25th wedding anniversary. The ship was our destination rather than the ports. This was our 3rd cruise and 2nd with Royal Caribbean, our last being in 2006 with our kids and my parents on Explorer of the Seas. We flew in the day before embarkation. We chose to stay at the Ritz Carlton Fort Lauderdale. It was only $50 more than most of the other hotels closer to the port at the time I booked and it was a an exceptional stay at the Rtiz! We Ubered to the port without issue and minimal cost. Embarkation was super easy! We arrived at the port just before 11 am. No lines to check in or board, it was awesome. I always recommend boarding as early as possible, even though the cabins are not available until after 1, it just makes for smoother and quicker boarding. We grabbed a bite to eat in the Solarium Bistro and then walked the ship until our cabin was ready. Promptly at 1 pm they announced that all cabins were ready. We were in cabin 6716, starboard side aft ship. It was a balcony cabin, well laid out and quite spacious. Our luggage arrived not too long after so I unpacked....ample space for all our things. We had an empty drawer and a few empty shelves in the closet. We did not have enough hangers, so we requested some from our room steward and he promptly delivered them to our room. I brought with us an over the door shoe holder for the bathroom to keep all our toiletries....it worked out brilliantly! The bathroom, while small, like any other cruise ship, was well laid out and spacious enough. There is a safe for your valuables and we had a mini fridge in our room. there is a code 'lock' on it, or so we assumed...so we ordered 6 cans sprite thinking that would gain us access to the fridge, turns out we didn't need to....the code 'lock' isn't really a lock. We had brought aboard 6 bottles of of water and I was able to store 3 of those and the 6 cans of sprite without issue. SHIP: We loved the layout of the ship with the neighborhoods. We found it very easy to navigate and get around. We purposely chose deck 6 aft so we would be close to the Starbucks on board as we enjoy a daily morning starbucks. My husband was very happy with this decision as he said the coffee on board was horrible. I don't drink coffee...I'm a hot chocolate gal. Our drinks were more than ashore, but on par with what you pay at an airport. The staff at the starbucks was friendly, quick and made excellent drinks for us all week. We spent a lot of time in the solarium as it is reserved for ages 16 and older. Being that we were traveling without kids, it was a nice reprieve from the kids on board. We were very pleased that nearly all guests respected that this is an adult space. The only time we saw kids was when parents were taking the out to the see the King of the World glass floor, as the only way to access this is through the solarium. There was never an issue with kids running around, being loud or hanging out in the solarium. We very much enjoyed the water slides, zip line and Ultimate Abyss slide. While we did not partake we thoroughly enjoyed watching those who participated in the flow rider. We did not use the pools as they were often crowded and not desirable to us. We did use a hot tub once....I found it to have way too much chlorine in it, so we opted to not use them again. Central park was a wonderful zone for a nice stroll, especially in the evening when it was quiet. The promenade had a feel like an indoor mall that I didn't much care for, but I did enjoy the entertainment there. The boardwalk had a nice feel and the small deck up where you access the rock climbing wall was a nice place to sit and enjoy the view. The casino was okay....your typical casino and horribly smoky smelling...we are non smokers so we don't enjoy that atmosphere....much like going to Las Vegas, your respiratory system is assaulted when you are in the venue. ENTERTAINMENT: We saw the headliner and loved the show. So funny and excellent. We did not have reservations, so we waited in the que for open seating which begins 10 minutes prior to showtime. Grease, we had reservations for but it was the 10:30 pm show and the date we chose we were exhausted and just could not stay up for it. So we caught it at the 2pm showing the last day at sea. It was just ok in my opinion. Ice Skating Show: This was an 'eh production to me. The story was odd. It is amazing the talent it takes to skate and do tricks on a moving ship, but I didn't find it spectacular or anything. Unfortunately our seats provided a blind spot of the center of the rink due to the support beam in the center on the side we were on. Comedy Show: We did not have reservations to this as when I went to reserve prior to boarding, they must have already filled the reserved seats as there was no option for reservations. We joined in the 10 minutes prior to showtime line, we ended up in seats around the corner in the back of the venue (very poorly laid out) where we couldn't even see the stage. They have a TV on the wall so you can see, but it really took away from the 'being' there fully experience. The opening act was outstanding. He was very funny and the room was roaring throughout his act. The second comedian bombed! he was horrible, not funny at all. People were getting up and leaving right and left. I very much wanted to leave, but my husband felt so badly for the guy, we stayed put and suffered through his act. So unfortunate. He needs some new material and a new way to deliver. The Fine Line: We were astounded by this show! By far the best show we saw and had us awestruck! We had reservations for this show, so we were able to procure good seats. Unfortunately the show time I booked (months ahead of the cruise) was the same day and time as the 50's party, which we very much wanted to attend and had brought fun outfits for. Given the popularity of this show and the dependance on weather conditions, we didn't want to reschedule or miss it. Glad we did, just bummed we missed something else we really wanted to do as a result. I am NOT a fan of having to reserve shows months prior to boarding the ship. I appreciate the spontaneity of choosing which show to go to while I'm ON the cruise. I don't know what I will have a choice of any given day on the ship, how tired I may or may not be months prior to boarding. It would be nice if they would go back to the first come first served way of doing things. Service: While we didn't experience any poor service, we did not feel that the service lived up to the level we have had on previous cruises. With the pre paying of tips commonplace now, I feel that the staff sort of 'calls it in' anymore. Our room steward was friendly....more so towards the end of the cruise and always made sure to say hello when he saw us in hallway. We are chatty people so we always made sure to ask him how his day was and chat with him when we saw him, i think this helped bring him out of his shell. As for the service in our room, it was average. I was highly disappointed that there are no longer chocolates on my pillow at turn down....that was always such a wonderful touch on previous cruises. SPA: We took the spa tour as I wanted to enter for the $500 spa raffle. DONT DO IT! It was a hard sell service by service.....then you have to be present to win....so that required coming back at 5:30 for the raffle....which was after another sales presentation....which I didn't bother to stay for. Frankly it wasn't worth my time for the slim chance of winning the raffle AND they offered raffle tickets to people who just showed up and never took the tour! I did book the red carpet blow out at the tour though for the first formal night. It came with extras and a reduced cost. My stylist was a fun guy, Jeric....I really enjoyed him and he did a nice job on my hair. He presented me with the products he used, as I know they make most their money on the products they sell, but he wasn't pushy at all and totally ok when I declined. I did tip him an extra $20 on top of the included gratuity as I feel the deserved it and he was VERY appreciative of it. Our embarkation day was Super Bowl Sunday. We were thrilled to watch the big game at the aqua theater and enjoy the spread of Super Bowl food they had out for us to enjoy.......not at all pleased that the food was EXTRA CHARGE! COME ON! Talk about being cheap and totally taking advantage for a money grab. It's not like it was steak and high end food....for goodness sakes, they were offering hot dogs for $6 plus 18% gratuity where you could walk maybe 50 ft to Board Walk Dog House for a free hot dog....the SAME hot dogs they were charging for in the Super Bowl buffet. We just found that to be in poor taste. DINING: When we did our cruise planner we wanted set seating, but that wasn't an option when I went to book it. All that was available to me was My Time Dining, which we have never cruised before where this was an option. So, by default we ended up with My Time Dining which I made reservations for a 6 pm time each day. I wasn't aware that we could request the same table/wait staff each night.....had I known we could, we would have. As a result, we only dined in the main dining room for dinner 3 times, each time at a different table with different wait staff. Our biggest disappointment with our cruise was the food. We found that the quality of the food they served to be far less than what we enjoyed in 2006 on Explorer of the Seas. We are not foodies, gourmet eaters....we are pretty simple eater, but be appreciate, expect and provide ourselves with QUALITY food. We did not find that on this ship. My most favorite item that I found to be outstanding was the lasagna that I had once at lunch in the main dining room and the last night we ate dinner in the main dining room. I was disappointed there was not a pasta dish offered every night, as that's usually a good alternative if there is nothing else I want. I have a shellfish allergy, so that did eliminate several dishes each night as well. The salt content in the food was very noticeable as well, which we did not enjoy. Our previous cruise, the juices were fresh and wonderful. Fresh squeezed OJ was the standard, what they served on this ship was horrible....and to charge $8.25 for a single glass of fresh squeezed OJ is just ridiculous. Our first night in the main dining room the head waiter came over to chat us up while we were eating. Not an issue being asked how our service was, if we were enjoying our cruise so far, etc....but then he went into a sale pitch for specialty dining! That was a huge turn off and we were not at all happy to be cornered in to a sale pitch while we were dining! We had made reservations for Chops Grille for the Friday night....but after my husband ordered a Chops steak for an extra charge in the main dining room that was horrible, we canceled that reservation. For the $140+ charge to eat at Chops ....we can dine at several outstanding steak houses close to home for that price or a bit more, which we know the level of service and quality of food will be on par with what we expect. We went to the windjammer once to see what there was....we were not impressed. We enjoyed the Solarium Bistro many times. Mini Bites was HORRIBLE! I was craving some nachos, I was utterly disgusted that their nacho cheese was watery....so gross! Breakfast we found to be best in the main dining room ALA CART! Buffet was okay and you could get fresh made waffles there....but ala cart allowed you to get made to order eggs, omelets and they had the best french toast, hands down, on the ship! The buffet/room service scrambled eggs were all 'eggs in a bag' scrambled eggs that were too wet and disgusting. I found them to be completely unpalatable. The cookies at cafe promenade, I always look forward to those.....especially the chocolate chip. This time, we loved the chocolate cookie and the coconut cooke (which i actually thought was an oatmeal cookie), but the chocolate chip cookies were horrible! They tasted like imitation vanilla and had a very fake appearance about them. I also was not impressed with the doughnuts/pastries on board. They all appeared to me to be what you would see at a continental breakfast at a best western or something. They were obviously taken out of a cellophane bag and not made fresh. With the pastry/dessert chefs on board, you would expect to have fresh baked, outstanding pastries. Many of the desserts on board were amazing....so it was a huge disappointment to not have fresh pastries. Ports: ST. MAARTEN: We had been to St Maarten twice before, so we planted ourselves in beach loungers and enjoyed a very relaxing beach day. We spent a great deal of time floating around in the water and just enjoying the serenity. We did very little light shopping. I'm a big fan of Alex and Ani bracelets, so I was thrilled to see they had a store in town and took the opportunity to pick up some special St Maarten pieces. SAN JUAN: We had been to san juan twice before, so we knew where to go. I really wanted to see and get some good shots of the umbrellas over Calle de la Fortaleza, so we went there straight away and I was able to get some fabulous shots with the street void of any people. We went to fort El Morro, paid our $7 each to tour the fort, which we had never done....it was amazing and we loved it. Best part is that $7 each gets you into both El Morro and Castillo San Cristóbal. We took the short walk over to San Cristóbal and toured it as well. since it was a short (too short in my opinion) time at that port we had a quick bite in san juan and it was time to board the ship again. LABADEE: first time at this port and we really enjoyed the resort feel. We secured beach loungers at Nellie's beach and made that our home base. We floated in the water a great deal there. We had a beach attendant that was very attentive to us (my husband tips well ;)) he came to let us know they were serving lunch, so we walked over pretty early into lunch service. They did a great job setting up the spread i felt, but the food just fell short on quality for us. After lunch we headed to our only excursion we booked, the dragons breath zip line. Due to the high winds, the weight limit was dropped from 275# to 200....unfortunately for my 205# husband, that made him ineligible to go. I'm deathly afraid of heights and didn't want to go without my husband, so they said they would refund us. We inquired if the winds died down could we still go, he said yes, just bring the other half of our ticket to go. From there we went to check out the shopping. I was really interested in the artist's village as I knew this is where the Haitian people would be to sell their items. Given how extremely poor they are, we wanted to be sure to spend our money with them and not the cruise line's store. Unfortunately, the local artisan's made that impossible. The aggressiveness they possessed and the harassment made it unbearable to shop their stands. They were pulling us from stand to stand.....when they tried to separate my husband and I, that is when I began to feel extremely uncomfortable and unsafe. We quickly exited that area and didn't return. I have since written to royal caribbean sharing my experience and hope they will address it. No one should be made to feel unsafe on resort property or harassed. Plus, the locals would do much better if they would just allow us to shop. We noticed after shopping the winds had died down and we went to check on the zip line...the weight restriction was raised to the 275 pounds, which allowed us to go. I was scared to death waiting on that platform for our turn and the initial release letting me fly freaked me out.....but I TOTALLY enjoyed the experience and would do it again in a heartbeat! I'm so proud of myself for overcoming my heights fear to do something so fun! While we had a great trip, relaxed, enjoyed each others company and disconnected from our daily lives....I think this will be our last cruise for a long time and most likely our last cruise with Royal Caribbean. The fundamentals of cruising have changed drastically since our first in 2000 and even our second in 2006....I just don't feel that I'm getting my money's worth anymore and would rather do land based vacations at upscale resorts where I can choose the quality of places I dine. Read Less
5 Helpful Votes
Sail Date: February 2019
My wife and I have enjoyed RCCL ships in the past. We decided to break away from our usual Celebrity and Princess cruises because we invited our Son, Daughter In-law, and 8 year old granddaughter to join us this year. In a nutshell we felt ... Read More
My wife and I have enjoyed RCCL ships in the past. We decided to break away from our usual Celebrity and Princess cruises because we invited our Son, Daughter In-law, and 8 year old granddaughter to join us this year. In a nutshell we felt that a cruise with 6700 other guests not to our liking, and will not cruise on this type of ship again. The ship, staff, food, and stateroom were all great. However, the constant need to make reservations to participate in any show or enjoy a nice dinner in the main dining room is a big negative, and interferes with our desire for a relaxing cruise experience! During the days at sea, the windjammer cafe, pool and common areas, were packed with guests, more so that I have ever experienced in my 30+ cruises. Again a big negative for us. Although I would not wish to discourage anyone from sailing on The Harmony, I would caution that we found the prices for most any drink, souvenir, internet, and specialty dining, to be very high! Be careful or you might be shocked to find out you racked up quite a bill by the end of the cruise. Read Less
5 Helpful Votes
Sail Date: February 2019
Let me preface my review, by saying my trip was great. There truly wasn't anything wrong, it just did not meet my expectation. I would not discourage anyone from sailing Royal Caribbean or the Harmony as long as you know what to ... Read More
Let me preface my review, by saying my trip was great. There truly wasn't anything wrong, it just did not meet my expectation. I would not discourage anyone from sailing Royal Caribbean or the Harmony as long as you know what to expect. Just so you understand my review and can be assured the Harmony is a good vacation and just not MY cup of tea... We sailed the Allure in 2017 and have since been ruined. The Allure is classy and beautiful, the staff makes you feel like you are the only and most important people on the ship, every staff member/entertainer/housekeeper/dining room staff went above and beyond, the only lines we encountered were on the first day while signing up for beverages, exploring the ship, etc. Basically 5,000 people corralled on to 3 floors? because the cabins weren't open yet, we received our SeaPass at check-in, entertainment was professional and top notch, Central Park beautiful and quiet with soft music and the sound of crickets, made reservations but got into every show at any time we tried without issue, food was amazing, service was out of this world everywhere on the ship, I never felt like there were 5,000+ people on the ship. HARMONY OF THE SEAS Embarkation: Easy, acceptable, quick, no issues Disembarkation: Easy off, long wait for luggage in terminal, customs quick and easy, no real issues -suggest carry luggage off if you are in a hurry Ship = OK - same general layout as Allure - paintings/decor appeared cheap, garish, odd, almost juvenile - lines for everything, long wait for elevator and then it would be full - very few ship announcements overhead and difficult to hear (we missed the announcement about the gangway being open in our first port and were late getting off) - Central Park beautiful, but noise level high with loud music and small children screaming - The Abyss, 2 dry slides, needs shirt with sleeves, fun - 3 water slides (2 reg, 1 funnel), fun Cabin = Great - Central Park Balcony -no issues, as expected - 1 half closet with shelving and 2 drawers, 1 full closet, 5 drawers, lighted mirror, couch Dining = Food & Service Great - wanted Main Dining Room, ended up with Anytime Dining, but requested and received same table and waiters at same time every night Entertainment = OK, disappointing - reservations difficult, shows full, very long lines for stand-by - Grease -best show on boat, very cute - Columbus satirical comedy, most bizarre show I've ever seen, but the performers were good - 1887 Ice Show, special effects were good Service - The Fine Line did not "wow" me, left early - Stand-up Comedy was very funny, glad I saw it Ports and Shore Excursion St. Maarten/St. Martin - ship remains on EST but the island is 1 hour ahead (8am on ship is 9am on island) - reserved non-ship excursion tour of island for $50/pp - it was good - reserved ship sponsored "Sea Trek" that was fabulous, had low expectations because I am a certified diver but husband is not, was still very enjoyable for me, too San Juan, PR - not enough time in port - grabbed a taxi tour when got off ship for $15/pp, good but had to wait on bus 20 minutes while driver filled bus before he could leave Labadee, Haiti - peninsula leased by Royal Caribbean - only food on island is served from 11:00-2:00 - average, limited choices - all beaches were over crowded with 6,700 passengers on the ship - Adrenaline Beach has more water movement that resembles waves but must have water shoes because of the rocks when you wade into water, lots of seaweed and trash in water - Columbus Cove is nice, but lots of kids and families since the water play area is there - Nellie's beach was my favorite, will rent a cabana there if we ever go back Read Less
2 Helpful Votes
Sail Date: January 2019
I am a Celebrity guy, but we wanted to give a try on the biggest boat around,,, experience checked, I will return to Celebrity/Holland/Princess. The cabin 8698, balcony seaside, 8 th floor, Good room, bathroom and balcony size, shower ... Read More
I am a Celebrity guy, but we wanted to give a try on the biggest boat around,,, experience checked, I will return to Celebrity/Holland/Princess. The cabin 8698, balcony seaside, 8 th floor, Good room, bathroom and balcony size, shower with glass door and good amount of water. BUT bad sewage smell coming from the drain all the time and poor soap/rinse/shampoo quality in fact only ONE soap mixture dispenser for the 3 stuff. Bad bedding quality compare to Princess/celebrity and HAL Bad sliding door quality that keep whistling even in small wind. Stained carpet, and no chance to take to walk barefoot. Food,,, the worse buffet on sea, everyday pack full, never got good bacon /hash brown/ sausage /omelet the whole week, the toast station is also not good, need some 2 to 3 passes to get the toast right . No omelet station to have fresh omelet made. The buffet is way to small, no place to eat outside around the buffet, so they always call us to leave the place for others. Last cruise was on the Koningsdam where the buffet is super quality and super clean where nobody touch the food, the food display on the Harmony can be a messy place many times,, the food tray come at many places in two rows so people work over the first tray to get the food in the back tray, food spilling over tray to tray, service spoon handle laying down in the food, definitely not hygienic. We had 4 specialty restaurants package to be on the safe side, all were good, Chop, Sushi, Wonderland and the 150 the least good of them. The main dinning room was just OK, but good at the 2 formals nites with lobsters tails on the second formal night.They offered us free 9 onces fillet mignon because of a mistake on there menu announcement on the on room TV, thanks to them. All shows were good, Grease and Columbus OK, but the skating show was very good and the aquatic show fantastic. Dont forget to reserve before the cruise. This boat is great for family, tons of activities, but it is not the type of cruise I like. I do not feel being on a boat, you feel disconnected with the sea. No place to eat and have the sea view. To much kids running everywhere, I mean everywhere. Good thing to have the large solarium kid free in front. Good size Gym area with plenty of equipment, never had to wait for a treadmill the whole week and I go there twice a day (almost) The staff look definitely tired, most of them were gentle, but to many were not. I go on the Ovation of the Seas in April 2019 from Sydney to Honolulu. I hope my second experience with RCL will be better that time, I did also buy a 5 specialty restaurants package for that cruise because I dont trust to much the main dinning room Read Less
6 Helpful Votes
Sail Date: January 2019
We have previously been on the Oasis and Allure. We were excited to go on the Harmony. As expected, the Harmony is a gorgeous ship. I love the Oasis class ships, as they are easy to navigate and all the neighborhoods help to spread the ... Read More
We have previously been on the Oasis and Allure. We were excited to go on the Harmony. As expected, the Harmony is a gorgeous ship. I love the Oasis class ships, as they are easy to navigate and all the neighborhoods help to spread the people out on the ship and help make it feel uncrowded. The shows on this ship are absolutely top notch. Grease was, by far, the best show we've seen on a ship and so fun! Every single show on the ship is just amazing. The ports were great, too. Between the ship, shows and ports, this had the potential to be the best cruise we've ever gone on. But... We usually go this particular week because it's between school breaks in the U.S. so we've found it a good time to cruise when there isn't many kids. Except this year! We were told there were 1,500 kids on the ship!!! That was way too many! Children were everywhere, even where they shouldn't be (solarium, bars and hot tubs). From what I understand, RC was offering a "kids are free" promotion that might have been the reason why it was so inundated with little kids. There was a Jewish holiday that week so there were certain things done that week to cater to the Jewish passengers (changing the Solarium Bistro to a kosher restaurant, for instance). It seems like it would have been better to set up the kosher restaurant away from the Solarium, since that brought kids into that area. Most of the other passengers on the ship were from Brazil. You can tell that customs are different there, as the entire time people (especially children) were cutting in lines and behaving in a way that most Americans would consider rude. We alternate between Royal Caribbean (because their ships are just magnificent) and Carnival (which really are a bit more fun). Whenever we go on Carnival, I find people turn their nose up about it and want to make comments about the kids or lower class of people on the ships. I can honestly say that this was the worst experience I've ever had as far as fellow passengers on any ship. Hot tubs were full of toddlers in swim diapers, leaving no room for adults. Some families had to be told over and over again that they couldn't have their kids in the Solarium. Kids were constantly cutting lines. I was kicked hard in the back in the pool by a bigger kid who didn't even take the time to apologize. Another thing we saw on this ship that we haven't seen before was 2-3 small dogs. Sorry, but a miniature poodle or a yorkie is not a real service dog and have no place on a ship! A couple we met in the hot tub (which we could only get in at night when people finally got their toddlers out of there) told us that one of the dogs was left in the cabin all day while the lady who brought it was on an island and it barked non-stop, causing them to avoid going to their room at all. In summary, I can only say that the Harmony of the Seas is a fabulous ship. It's a marvel on the sea. If RC continues on this quest to fill the ship with as many kids as possible, though, they're not going to remain our first choice. We get very little time off work and choose a cruise to relax. When you can't go into a pool without getting splashed and kicked, can't get into a hot tub during the day due to it being full of kids with floaties on their arms and swim diapers on and can't even escape to the Solarium without waiting for kids to be served sodas at the bar before you, it really deters from the relaxing trip we had hoped for. Read Less
4 Helpful Votes
Sail Date: January 2019
I chose this cruise, as I had been on the Oasis a few years ago and thought it was amazing. I didn't expect that RCL's quality of food and service would have been so disappointing. On the Harmony sailing we were on, we were ... Read More
I chose this cruise, as I had been on the Oasis a few years ago and thought it was amazing. I didn't expect that RCL's quality of food and service would have been so disappointing. On the Harmony sailing we were on, we were underwhelmed with the menu food choices and quality (food not always hot, undercooked fish and fatty meats) as well as the inconsistent service in the dining room. The 2 positive aspects of the ship, were the entertainment, which was terrific, and the junior suite we were in. It was more spacious than i expected. Our cabin was kept spotless, although the one and only time we laid eyes on our cabin steward was when we went looking for her because we had a problem. It was the 1st cruise I have ever been on, where the cabin steward didn't seek us out daily to ask if there was anything we needed.I gave a terrible rating on enrichment activities, because there weren't any. My next cruise will definitely not be with RCL. Read Less
1 Helpful Vote
Sail Date: January 2019
This ship is not for everybody. I do not recommend this cruise for people who don't like crowds (usually military, law enforcement, etc). Their were 5500 people on this ship, not including the help. There are two small pools that ... Read More
This ship is not for everybody. I do not recommend this cruise for people who don't like crowds (usually military, law enforcement, etc). Their were 5500 people on this ship, not including the help. There are two small pools that are always packed and people leave their towels on the chairs for hours. Even though a sign is posted, towels will be removed after 30 minutes, they never were. If you want a chair by the pool, recommend going at 7:30 am. Their were always long lines for restaurants. Dinner at the nicer restaurants was excellent. However, recommend you make reservations at these restaurants as soon as you book the trip, otherwise you will be waiting 20-30 minutes to be seated. We tried making reservations a couple of weeks prior to the cruise, but had to settle for an early seatting, which made it difficult on days we were in port. In regards to shore excursions, book them as soon as you can. Many sold out quickly. The snorkeling in St Maarten was fantastic and we had so much fun, but the city tour in Puerto Rico was okay. The guide basically drove around and parked three times and said you have 15 minutes to explore the area. I would call it more of a drive-by. You will pay approximately $17 a day for tips and they also automatically charge a tip to your drink bill if you did not get the drink package. Make sure you read your receipts! They charge you a tip and then at the bottom of the receipt they request an additional tip. Some people think this is the tip. The room was nice and clean. Housekeeping was there everyday to keep it tidy. We booked the cruise shuttle from the airport to the ship. After waiting for over an hour, we finally got on the bus. You can Uber it and it is cheaper. Even though we had to wait, it was nice to have the bags put on the bus and not have to deal with them again until we got to our cabin. Recommend only tipping the bus driver $1-2 and leave some extra for the porter. He is the one to make sure it gets on the ship. Are bags arrived safely in our cabin. The embarkation was smooth and fairly quick. You can't enter your rooms until after a set time (can't remember), recommend packing a pair of shorts and flip flops in your carry-on bag to change into as soon as you get onto the ship (only if your coming from the frozen tundra and still wearing jeans). Also, recommend you book your shows on the ship right away. You get early seating and a guarantee you can all sit together. It's okay if you do not have a reservation, but some shows fill up quickly and it is hard to get a seat together. Read Less
5 Helpful Votes
Sail Date: January 2019
We began using rcl several years ago and left carnival due to their focus on youth and babies, which is understandable. Obviously, as over 70 years of age, we outgrew them. For several of the rcl cruises through the years it seemed to be a ... Read More
We began using rcl several years ago and left carnival due to their focus on youth and babies, which is understandable. Obviously, as over 70 years of age, we outgrew them. For several of the rcl cruises through the years it seemed to be a limited number of younger couples with children under 5 and babies. This last cruise had more babies in strollers than any rcl cruise to date. We understand the need for the younger cruisers, but it should not take away from the few perks of the senior vip cruisers. Our problem as diamond cruisers and seniors was the lack of privacy in places supposedly for over 18 years of age, such as the solarium area. These parents brought there babies into that area as well as any of the specialty restaurants such as chops, total destroying the little bit of peace, tranquility and ambiance we were paying for. It would have been nice to have had a little of that in the chops dining room, since we paid about 50.00 each for the experience.but when 3 couples came in with at least one baby each, and talking very loud to each other destroyed whatever ambience we had expected. We might as well have eaten in the windjammer buffet! It would be nice if the ship would restrict these areas to no children or babies under 5, lets say after 630 pm! The ship is beautiful, the internet is the best at sea, imho. The entertainment was fair to meddling as columbus made no sense, the acapella group was so-so but the remainder such as the aqua show were wonderful. Read Less
2 Helpful Votes
Sail Date: January 2019
We had not been on Royal before and my sister wanted to try something other than NCL. We have read a lot of glowing reviews of Royal & Harmony so we decided to go for it. There were 11 of us ranging from 20 – 55. The ship is ... Read More
We had not been on Royal before and my sister wanted to try something other than NCL. We have read a lot of glowing reviews of Royal & Harmony so we decided to go for it. There were 11 of us ranging from 20 – 55. The ship is gorgeous and I loved the neighborhoods. It is well maintained. Perhaps we had too high expectations, but we weren’t impressed. Bar staff seemed to not care one bit. Trellis bar staff were outright rude, Vintages served us drinks and then left with our cards and never came back. The drinks weren’t really that good. I am a mimosa fan and they were awful. The bars did not open early enough in the AM to get a morning cocktail such as a mimosa. I am a Bingo fan and you couldn’t even get a cocktail while playing because the bar wasn’t open. Also what’s up with electronic bingo? It just wasn’t for me and I usually throw down a god bit of money to play Bingo. Most shows were impossible to get reservations for and the same goes for the upcharge dining venues. The restaurants are too small for the amount of passengers on the ship. Sabor was the only exception and it is outdoor and VERY loud. 150 Central park was good, but not impressive. The tuna tartare had no flavor. The salts were fun to try though. Wonderland was truly an amazing experience with fabulous food. The rest of the food ranged from bad to good, mostly just okay. I have to say I loved our dining staff Mimi & Dan! They made the 2- 2 ½ hour dinners so much fun! Loudness was a major complaint on this ship. My 20 year old who designs speakers said he thinks he now has hearing loss because the volume was WAY TOO LOUD! We tried the parties in the promenade, Solarium, Schooner bar, Dazzles, etc they were all just too loud so we left. Solarium is a great idea, but what’s with all the shade? Getting a spot was nearly impossible if you got there after 9am. It is just too small for the amount of passengers on the ship. It would have been nice if parents had actually adhered to the adults only rule. We have done 3 cruises in the last year on 3 different lines so I can’t help but compare them. Maybe the big Oasis class ships aren’t for me or maybe Royal isn’t for me or maybe I expected a lot and came out disappointed because I expected too much. Either way the cruise wasn’t horrible, just lackluster. I plan to try one of their smaller ships and give Royal a second try as it wasn’t all bad. Read Less
1 Helpful Vote
Sail Date: January 2019
Our friends wanted to experience one of the mega ships with all the amenities they have available. The ship itself was beautiful and my husband enjoyed all the activities, participating in a lot of the sports and venues offered. He even ... Read More
Our friends wanted to experience one of the mega ships with all the amenities they have available. The ship itself was beautiful and my husband enjoyed all the activities, participating in a lot of the sports and venues offered. He even won a second place soccer competition medal! The gym and walking/running track were nice as was the spa. Our steward was wonderful and we enjoyed all the ports we went to. Our balcony cabin was a nice size with a balcony I enjoyed a lot. We chose to go on a mega ship so its our fault that we found it crowded and noisy at all times. This ship is geared toward families of all ages, lots to do for kids and teens. The food in the Windjammer is mediocre with much repetition. The shops are either very high end or offer not much of anything. The pools are full of people, I never saw anyone swim. I learned early on that all walkways would have people not interested in sharing the space. RCI has squeezing that very. last. penny out of you down to a science. If you aren't in a suite and paying for extra restaurants every night, you are definitely second class with them. On the second cruise, a back to back, RCI managed to lose my information and sent me a nasty letter telling me to come pay up immediately or they'd lock me out of my cabin. I think my husband would have let me in but you never know! Despite taking my picture, leading me to customs, having all the info from both me and from my travel agent, they booted coming up with it. They never did get their glitches quite straightened out and that was a literal headache. Read Less
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.1
Entertainment 5.0 4.4
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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