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4 Helpful Votes
Sail Date: September 2016
Visit to Camargue area on first day was very long time on the bus with very little wildlife to see. Would recommend leaving it out. Especially after a 5hr bus ride from Lyon to meet up with the tour the day before. Then my bag was dragged ... Read More
Visit to Camargue area on first day was very long time on the bus with very little wildlife to see. Would recommend leaving it out. Especially after a 5hr bus ride from Lyon to meet up with the tour the day before. Then my bag was dragged up judder bars onto the boat by a young girl and broke off the wheel. Staff tried to fix it but I have had to buy another bag. No apology given. Instructions to find meeting point at Georges Brassiere were very poor. We wandered around for an hour after getting off at Lyon Panache station. Very stressful. Not a good start. All other sightseeing destinations were very good. Guides were excellent and very personable. Very busy days and too long on buses though. Needed to be given more information on thevery time frames. Doing walking tours in the afternoon in 32 degrees with no water given as we left boat. Need more flexibility if staying in a certain place. Breakfasts were boring. Only pineapple and melon offered 2 days. If you didnt drink coffee you had to get your own tea in very small cups. Same hot food every day. The scrambled eggs were not nice. Need more choice. Lettuce during lunch was old and withered. I told waitress and she just shrugged her shoulders. Lunches were set menus. A choice would have been good. Purser was very good. Helpful and personable. Night time skit was so amateurish and embarrassing to watch. It was done by the waiters and was dreadful. LEAVE IT OUT. Need more night-time entertainment. Need to enforce casual tidy dress for meals. One man near us wore a scruffy singlet EVERY night for dinner. DISGUSTING. Staff should have asked him to go and change. He did have shirts with him. Wine choices for meals were very limited. Gala dinner was excellent. Mainly French speaking. Some Americans, Norwegians and Four New Zealanders. They always gave the ship information in French first. Then the French would start talking when giving the information in English and Portuguese. It made us feel like we weren't equal.They needed to alter it around as to what language they used first. Enjoyed the destinations. Loved the Lyon night cruise but improvements need to be made as mentioned above. Read Less
9 Helpful Votes
Sail Date: July 2015
This was the second half of a back to back Croisi Experience. We had been on the Symphonie on the Rhine for several days and then were transferred to the Van Gogh to sail the Rhone. Upon Arrival we were taken with how much better ... Read More
This was the second half of a back to back Croisi Experience. We had been on the Symphonie on the Rhine for several days and then were transferred to the Van Gogh to sail the Rhone. Upon Arrival we were taken with how much better shape the Van Gogh was in relationship to the Symphonie. Most of all were we so impressed with the crew. They seemed to realize they didn't have the newest ship on the Rhone but were going to do EVERYTHING in their power to make sure it was a great experience. The Cabins- Please note beds do not convert on this ship. The A/C unit ( venting) is in the table between the beds and thus is secured to the floor and unmovable. Baths are small but work and great water pressure in the shower. Note there are no washcloths or bars of soap, If you need that bring it. The food- Fantastic. We asked one night if it would be possible to skip something and voila- No problem. Croisi could work on breakfast a bit but overall we thought it was great. Note there are no choices and so if you don't like what they are serving then just tell them. The staff- while English was a third language to most of them they did their best to communicate and we found it fun to do. I was so impressed with how hard they all worked and how much they helped each other out. We saw our cabin stewardess cleaning our cabin then picking up glassware on the deck later in the day, then in the dining room at dinner , how is that even possible. the Cruise Director and Purser were on it every step of the way. Shore Excursions are NOT included in the price of your cruise which is differnt and they tend to be the traditional bus and walking tours. Would be great to see some "see like a local" types of things but alas, overall everyone seemed happy. We enjoyed the trip and with just a few tweaks this could be excellent. Read Less
Van Gogh Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation N/A 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0

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