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Sail Date: April 2019
This is a very comfortable and well appointed ship. The crew is friendly and accommodating. We especially enjoyed Alex in the restaurant. The tour director, Veronica, is superbly well organized, very knowledgeable of all of the various ... Read More
This is a very comfortable and well appointed ship. The crew is friendly and accommodating. We especially enjoyed Alex in the restaurant. The tour director, Veronica, is superbly well organized, very knowledgeable of all of the various venues, and a pleasure to be around. The food on the ship is superb; they even accommodated my wife’s gluten dietary restrictions. We enjoyed the entertainment on board, particularly enjoyed the concert in Vienna, and the bicycle tour out of Weisenkirchen. The one activity on the tour that was a bit below par was the wine tasting in Weisenkirchen. We had a trip to Prague on the front end of the cruise. This was likewise very enjoyable and well organized; however, the hotel in Prague while adequate, did not live up to the luxury accommodations afforded us on the ship. This cruise was a fantastic experience on a wonderful ship with an attentive and friendly crew and a superb cruise director. Read Less
Sail Date: December 2018
This ship line had received great reviews. The trip was absolutely wonderful. Everyone who takes these cruises knows about the low water problem with Europe's rivers. The Captain and the crew of our trip managed to take us ... Read More
This ship line had received great reviews. The trip was absolutely wonderful. Everyone who takes these cruises knows about the low water problem with Europe's rivers. The Captain and the crew of our trip managed to take us everywhere we were scheduled to go with no service disruption or problems presented to us. We had a Cruise manager, Camille, who seemed to be everywhere! She handled so many things that if a problem arose, she took care of it before we were even aware of it! Even with that, she did not "hover" over our group but helped us experience the unique value oil this cruise and the places we visited, providing plenty of time for our own discovery. She was absolutely delightful as were the Captain, Justyan, the Hotel Manager, Cristian and the rest of the crew! They were excellent! This is certainly the way to visit the great cities of Europe. The food was great and plentiful as was the wine and other beverages. The accommodations were great. The local guides were very good and were very helpful to us in enjoying the unique areas of each town and city we visited. We also had plenty of time to discover on our own and had a variety of ways to do that arranged by our Cruise Manager I would recommend this line, AMA Waterways, to anyone that wants to take a river cruise. We certainly will be back! In my view, this is the very best way to experience these historic places in the world. Read Less
8 Helpful Votes
Sail Date: November 2018
After 5 spectacular river cruises with a rival company I took a chance on AMA based on their superior reviews, big mistake. The water level was too low to do our original itinerary (not AMA's fault) but the substitutions they made ... Read More
After 5 spectacular river cruises with a rival company I took a chance on AMA based on their superior reviews, big mistake. The water level was too low to do our original itinerary (not AMA's fault) but the substitutions they made were ridiculous and certainly not comparable to what we booked and paid for. To date, no compensation or consideration has been offered. But besides the bugled itinerary there was a lot of problems that were not related to water level. The "light lunches" and "late night snacks" were the same three sandwich combinations every day...salmon, tomato-cheese or peanut butter and jelly. Really! There are no food options offered outside of designated meal and "snack" times. Cabin interiors were a bit worn but adequate. The desk staff seemed overwhelmed and quite frazzled. The entertainment was basic at best. The over-all staff attitude seemed to be one of simply herding people about rather than one of service and a few were border-line rude. I will never sail AMA again. Read Less
4 Helpful Votes
Sail Date: October 2018
We chose this cruise based on the recommendation of our cruise agent and the itinerary (we really wanted to visit Prague). We have been on almost a dozen ocean cruises prior to this adventure. The ship was clean and had a minimal ... Read More
We chose this cruise based on the recommendation of our cruise agent and the itinerary (we really wanted to visit Prague). We have been on almost a dozen ocean cruises prior to this adventure. The ship was clean and had a minimal draft. This was important because it allowed us to cruise the Danube while several other lines could not. We could not start in Nuremberg as planned due to low water levels in the Main-Danube Canal. The first two stops were wiped out but AMA did everything they could to find alternate stops for us. They also offered a complimentary tour of Salzburg. Dejan, our cruise director, kept us as updated on river levels as he could. He was a tireless worker and seemed to be at his desk or on a tour bus all the time. His enthusiasm was contagious. Minor negative comments - my wife had two wine choices at every meal. I had hoped to experience German and Czech beers as well. There were only five beers offered; one gluten free, another was alcohol free and a third I can buy in Canada (and don't like it here). On board entertainment - AMA brought on some great performers during our cruise. However, at every show guests decided to speak at full volume around the bar or just behind it. I turned around once and asked them to allow us to listen to the performance. They glared at me, moved to the next table, and then spoke even louder. Dejan had appealed for us to appreciate the entertainers. I wish everyone had listened. There is a note in the cabin washrooms about water conservation. We hung up our towels on the racks every day but still got fresh towels. I thought about hiding the towels but we would have probably have just had double left. Either take the sign down or respect the guests' wishes. The excursions were mostly well done, well presented and informative. Our guide for Salzburg spoke about the Sound of Music as if we had all seen it the previous week. Our guide in Grein (an alternative stop) rambled on a bit too much. The food, for the most part, was excellent. My wife and I both felt that we directed too quickly to the buffets at breakfast and lunch. We preferred to order off the menu. Embarking and disembarking were smooth and easy. Highlights - sitting on the upper deck floating through the Wachau Valley watching the wineries and castles go by. "Shoes on the Danube" display - tragic and moving. The bike tour in Vienna was enjoyable and just the right amount of exercise. Would we do another river cruise? Not sure. After a while, the castles/cathedrals/churches all seem to look alike. We have nothing to compare AMA to as far as river cruises go, but we did not feel "wowed". But even as I write this, I cannot give any specific examples as what they could have done to "wow" us. Maybe the amount of money you pay for a river cruise is justified in the peace and lack of hassles we had. Read Less
2 Helpful Votes
Sail Date: September 2018
We have gone on 4 River Cruises in 4 years, first two on Viking and now AMA for two. The first three river cruises the Activity Directors were outstanding. They were Always visible, socializing with the passengers, you see them on your ... Read More
We have gone on 4 River Cruises in 4 years, first two on Viking and now AMA for two. The first three river cruises the Activity Directors were outstanding. They were Always visible, socializing with the passengers, you see them on your tours and in the dining room and lounge. This cruise was a little different. I know the director had to deal with a lot of changes with the itinerary (and he did a great job) because of low water levels but that is part of the job description. The director’s visibility is all about PR and marketing. Having gone on three other cruises I was able to compare and that is the reason for my comment and evaluation. Embarkation was excellent. Ship was very clean and personnel was outstanding. Loved the evening entertainment, housekeeping and dining room service. Hotels that AMA select are in walking distance to the city and very accommodating. River Cruising is definitely the way to travel. We always meet outstanding people which results in lifetime friendships via social media. Because of itinerary changes excursions were long because of long bus rides which was not a problem. They can’t control ‘Mother Nature.’ I felt that there should be an early bus to take people those people who were tired back to the ship because of the very long day, Maybe a hour plus earlier. We will definitely travel on another River Cruise next year. I thank AMA for a memorable River Cruise. AMA treats people like royalty. Hopefully we will see AMA people next year. Read Less
1 Helpful Vote
Sail Date: September 2018
We chose Ama Waterways for a number of reasons, one being a recommendation by cruisecritic, that if we were looking to be active on our cruise, this was the cruise line for us. And active we were - went on four bike rides, one being a 22 ... Read More
We chose Ama Waterways for a number of reasons, one being a recommendation by cruisecritic, that if we were looking to be active on our cruise, this was the cruise line for us. And active we were - went on four bike rides, one being a 22 mile ride through vineyards, villages, farms - gorgeous! We also hiked straight up to a fortress and I mean straight up. Another recommendation by cruisecritic was the food offered by Ama. Lovely, beautiful, delicious, gourmet cuisine, with service to match. Our accommodations were so comfortable, the pool on the top deck divine after a day of biking or hiking. Our cruise manager, Chuaba (apologies if misspelled) was perfect in his role of overseeing all the needs of the cruisers. Also want to mention that I met a travel consultant vacationing on this cruise. Her comment, "This is my fifth cruise with Ama and it's the best cruise line in the business." We couldn't have been happier and we will be going on another Ama river cruise in the near future. Read Less
1 Helpful Vote
Sail Date: September 2018
This cruise was amazing! We chose a Danube cruise for the destinations. My husband is a musician and wanted to go to places where the famous composers actually wrote and performed the music so this itinerary was perfect. Everything about ... Read More
This cruise was amazing! We chose a Danube cruise for the destinations. My husband is a musician and wanted to go to places where the famous composers actually wrote and performed the music so this itinerary was perfect. Everything about this cruise was easy. Checkin was easy, they took our luggage to our room while we were checking in and they explained all the room features to us. We had been traveling for almost a week prior to getting on the ship so we sent out laundry that first night and asked to have it back in 2 days, it was back in our room same night when we came back from dinner! The cabin was well appointed and we opted for a balcony which we enjoyed. The food was great and service was top notch in both the restaurant and the lounge. The DJ in the evenings was entertaining and played great music and the dance floor was always full. The water level in the northern part of the Danube was too low so our itinerary had to change to accommodate that. No one wants a ship to get stuck! They reworked the itinerary on the fly and found other great locations for us to stop at and wonderful tour options. Every night before dinner we met the cruise director Csaba in the lounge and he updated everyone on the changes and let us know where we would be the next day. You could tell he was working really hard to come up with Plan B and he did not disappoint. As a result we did miss out on a few of the scheduled ports but all in all I don't think we really missed anything and we thoroughly enjoyed the options we did have. This was our first river cruise and we were anxious to compare it to the big ocean liners and we were pleasantly surprised at how much we enjoyed the smaller, quieter atmosphere. We plan to do another cruise with AMA in the next year or so. We had a fantastic time and the level of detail and service was above and beyond our expectations. Read Less
1 Helpful Vote
Sail Date: September 2018
This was our first river cruise after many "big ship" cruises. It was a Danube cruise, with pre and post time in Budapest and Prague. AMA Waterways, which we had no knowledge of, had been recommended by our travel agent. We ... Read More
This was our first river cruise after many "big ship" cruises. It was a Danube cruise, with pre and post time in Budapest and Prague. AMA Waterways, which we had no knowledge of, had been recommended by our travel agent. We approached the trip with some trepidation, but this hesitation turned out to be unfounded. We can't say enough about AMA. The Sonata was beautiful, the food was great, and the staff was unbelievable. They were the best staff by far we have ever experienced on a cruise - headed by their cruise director Bojan Randjelovic. We took a Danube cruise from Budapest to Prague. The second day of pre-cruise in Budapest I fell in the shower at the hotel - at 7:30 at night - and suffered severe injuries. Bojan saw the ambulance come to our hotel, made inquires, found out it was an AMA guest, and from that point forward gave us assistance that made all the difference in the world. He rode in the ambulance with me and stayed with me for 5 hours, past mid-night, at two hospitals He also contacted an AMA guide who spoke Hungarian, she immediately left her home and came to the first hospital, and was invaluable at the two hospitals we visited (no one spoke English at the Hospitals). After another 5 hours, I finally got appropriate care. Were it not for Bojan, and the person he called to help us, my wife and I would have been totally helpless in a foreign country. Apart from this help, on the cruise ship and for the remainder of the trip, he was the nicest, friendliest, most informative and most helpful cruise director my wife and I have even seen in approximately 18 cruises. As I said, the cruise itself was great in all respects - especially the ship appointments, food and staff. Unfortunately, the water level was low, and we were not able to reach our final cruise destination of Nuremberg. AMA, and Bojan, did everything to give us alternate options of ports and places to visit by bus. Amazingly, after our trip was over, AMA gave everyone on the cruise a credit of 45% of their cruise fare towards a future cruise !!! This was unbelievably generous on their part. My wife and I immediately booked another AMA cruise for 2019, this one on the Rhine. We will be recommending AMA to all of our friends and family, and we will always remember that in our hour of need, Bojan was there for us. Read Less
1 Helpful Vote
Sail Date: July 2018
This was our second Amawaterways cruise. The entire staff from reservation, crew, tour guides were amazing. We had first class treatment from start to finish. Professional, efficient and even some humor from everyone we ... Read More
This was our second Amawaterways cruise. The entire staff from reservation, crew, tour guides were amazing. We had first class treatment from start to finish. Professional, efficient and even some humor from everyone we encountered. We had some weather problems and natural bumps, but they handled everything smoothly. If they were not transparent of what was going on we never would have been the wiser. Highly recommend Amawaterways for river cruising. Can’t wait to book our next cruise. Esperanza in office assisted us when our flight was canceled, efficiently and pleasantly. Nick our cruise director effectively knocked down all the road blocks with a smile, humor, and efficiency. Contain our server was absolutely amazing! Rooms and ship were immaculate. Our every need was met. One guest even requested to pet a dog and at one of the ports Nick found one for her to pet! The entertainment was exceptional as well as the detailed tours. Read Less
1 Helpful Vote
Sail Date: June 2018
Our third river cruise on Ama and all three have been really pleasant experiences. The first two were the Rhine and Seine; this time it was the Danube, a beautiful river indeed. We enjoyed stops in Brasislava, Vienna, the picture postcard ... Read More
Our third river cruise on Ama and all three have been really pleasant experiences. The first two were the Rhine and Seine; this time it was the Danube, a beautiful river indeed. We enjoyed stops in Brasislava, Vienna, the picture postcard Durnstein, beautiful Regensburg, and a full day of touring in Nuremberg. The staff is always professional, the food was very good with much to select from, and the excursions were well organized. Ama is an excellent company and delivers, in our experience so far, a consistently excellent product. That said, those who have not taken a river cruise will want to note that there are limited onboard activities, entertainment, and dining options. On this cruise, the onborad pianist serves as the DY, for example. They generally bring entertainers onboard a couple of nights during the week. The upside, however, is that you get a peaceful, hassle free experiences without the crowds found on traditional cruise ships. Read Less
AmaSonata Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.5 0.0
Entertainment 3.5 0.0
Public Rooms 5.0 0.0
Fitness Recreation 2.5 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 4.5 0.0

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