Sail Date: November 2018
We chose this cruise because of country/route/itinerary, size of ship, Viking's reputation, and the excellent price of the cruise and airfare. My husband and I have traveled extensively but had never been on a cruise before. Based on ... Read More
We chose this cruise because of country/route/itinerary, size of ship, Viking's reputation, and the excellent price of the cruise and airfare. My husband and I have traveled extensively but had never been on a cruise before. Based on Viking reviews, our expectations were very high and we weren't disappointed in any respect. The food was outstanding, plentiful, aesthetically presented, characteristic of local French cuisine, and the service was excellent. The ship, common rooms, and cabins were well-equipped. The cabin was clean and had all the amenities we needed. The daily excursions were excellent -- all the tour guides were knowledgeable, helpful, and spoke excellent English. The staff was friendly and accommodating. We enjoyed meeting the diverse staff, many of whom were from Eastern European countries. Without exception, staff members did their best to accommodate individual needs and requests. We also met many passengers that we enjoyed, many of whom we have kept in touch with. We have already booked our next Viking cruise and will continue to go on as many cruises as our health and finances allow. Read Less
Sail Date: November 2018
This was my 1st river cruise. I would do it again with Viking. The staff and crew were all great. We were able to finish our cruise on the Rhone River without a problem. We met a couple that had spent the same week on the Danube. They ... Read More
This was my 1st river cruise. I would do it again with Viking. The staff and crew were all great. We were able to finish our cruise on the Rhone River without a problem. We met a couple that had spent the same week on the Danube. They had low water levels and their river cruise turned into a bus trip. I enjoyed all of the included shore excursions and went on 2 extra excursions that were exceptional. The Secrets of the Chateau de Flecheres was amazing. One of the owners had a question/answer time in his living room at the end of the tour. He offered us bubbling wine, orange juice and water plus a piece of praline tart that was delicious. When we came back to the ship after an excursion or shopping, we were met with something to drink that got alcohol added to it (you could opt out of the addition to your drink). There were often warm moist towels also. They were welcome with the cold weather we had in late November. All of the cities and towns we visited were great. The things they offered to tourist were amazing. The ancient Roman ruins were incredible. Embarkation and debarkation went very smoothly. The staff makes sure you know exactly where to go. We were met near baggage claim when we arrived and a staff member walked us through the airport to the correct area after debarkation. The food on the ship was always good and a variety of choices were offered. I was part of a group of 10. We had dinner at a large table in the back of the dining room by the kitchen. It was quite noisy there so I would opt to sit near the front of the dining room if a large table is not required. The servers always had a smile. One of my favorite on board events was the program director's talk on the French culture. She made it funny but very educational. The boat seemed to do most of its traveling when we were off the boat on excursions, while we were sleeping or during meals. Suddenly you would realize you were in a lock but you're in the middle of lunch or dinner. We cut lunch short one day to go outside and watch the process of going through the lock. I have been on many ocean cruises and enjoy the sea days. I will be trying my 1st Viking ocean cruise in 2020. Read Less
Sail Date: September 2018
Did the Rhine and now wanted to see France. Exceptional arrangements made by viking to stay in Nice for three days prior to departure. Flights could have been scheduled better. Long waits.The service was unbelievable. Everyone was so very ... Read More
Did the Rhine and now wanted to see France. Exceptional arrangements made by viking to stay in Nice for three days prior to departure. Flights could have been scheduled better. Long waits.The service was unbelievable. Everyone was so very friendly,helpful, especially our cabin cleaner. She must love her job because she was always there with a big smile. Thank you. We met so many wonderful people and certainly hope we get the chance to see them again on another viking river cruise. We have shared our experiences with many people about what to expect from viking. We told them that they would not be disappointed if they chose viking river cruises. We have no complaints, only compliments. Oh yes there is one concern, VERY EASY TO GAIN WEIGHT. The food is outstanding and always available. Very difficult to resist. I wish there would be a workout room. Yes one could walk the upper deck for exercise but this does not work well when it is raining. Thank you VIKING RIVER CRUISES. Read Less
Sail Date: August 2018
We booked our Viking cruise to celebate our 30th weddng anniverrsary, and our joint 70th birthdays. From our first encounter with your Viking rep in Amsterdam we were pleasantly surprised. Embarkation was a total pleasure and ... Read More
We booked our Viking cruise to celebate our 30th weddng anniverrsary, and our joint 70th birthdays. From our first encounter with your Viking rep in Amsterdam we were pleasantly surprised. Embarkation was a total pleasure and definitely set the tone for the begiinning of our trip. Luggage was completely handled and promptly delivered to our cabin. Check in at reception was quick, and efficient. Upon being escorted to our cabin our steward was polite, and very helpful in answwering our questions. Ah the cabin. We thought the space was very well appointed and although small in size was quite efficient. Big disappointment discoverintg we were below water level! Truly feel the pics of this cabin do not represent what it actually is. I had several discusions with reps about choosintg this cabin and was never told this was the case. We would not book this particular level again. Major part of a cruise is enjoying the scenery not staring at a water line. That being said the cabin was fine in itself. Kept spoltlessly clean, and worked fine. Bathroom again small but very nice, On that note please think about SOFTER towels.We felt like we were using cardboard they were so rough. Dining was lovely,we loved the different areas of the ship were one could dine for lunch, or dinner. We would rate the food as consistently good, but not gourmet. Choices were good so there was something for every palate. As two people travelling alone we noticed there were many group parties. From the first evening people could not have been friendlier in inviting us to join them at any given time at any part of the ship. Wonderful friendly group. Entertainment was fabulous. I wondered without the usual shows aboard a cruise how we would be entertained for 7 days.. Christine our cruise director was fabulous, from Flamenco dancing to the Beatles we had it all. Our piano player was so talented and could play just about anything he was asked. Christine also did a fantastic job getting all of us to interact. Very pleased with other activities offered such as some lectures, and my favorite a cooking class. The ship itself was an absolute delight very peaceful, and serene. Loved the different small areas where one could read a book or sip a glass of wine. Staff excellent always there to answer quesions or supply service. Very satisfied with our excursion choices, great guides and again run efficiently, and on time. We extended our trip with your Paris package. Once again disembarkation was extemely efficient.. Our hotel in Paris very nice, and excursions there well run. One extemely big disappointment was our last booked excursion. It was to see Paris at night. Somehow the van that was ordered could not accomodate the number of people there. They did attempt to get a larger van which proved fruitless. Needless to say this ruined our last night in that beautiful city because they took so much time it was to late to do anything else. We received your refund but quite honestly some kind of good will gesture would have been nice. Even a voucher for another cruise, losing our last night was a bummer. Last but not least would we go again. Yes with pleasure it was overall a wonderful experience. We hope our review has been helpful. Read Less
3 Helpful Votes
Sail Date: August 2018
Viking charged a 400% greater airfare upgrade than what was available from the airline directly. Charges to upgrade from Economy to Premium Economy Air France website = $378 pp Viking = $1495 pp. We booked ... Read More
Viking charged a 400% greater airfare upgrade than what was available from the airline directly. Charges to upgrade from Economy to Premium Economy Air France website = $378 pp Viking = $1495 pp. We booked our river cruise 7 months before sailing at 50% off list price plus $445 per person for international airfare (supposed to be savings). We were charged $445 pp for round trip airfare + $50 pp for "Air Plus" to allow changes to our itinerary as we wanted to spend a few extra days in France at the end of our trip. We were booked by Viking Air Department on Air France approximately 12 weeks before our trip. We immediately requested a change to Premium Economy (slightly larger economy seat - NOT business class or first class). For this we were charged AN ADDITIONAL $1495 per person which was broken out as follows: (1) Premium Economy upgrade: +$1195 round trip per person (Houston - Marseille). On Air France Website the cost to upgrade from Economy to Premium Economy at the time of booking was $378.45 pp round trip including insurance for the same flights. This is $800+ pp above Air France's rate. (2) Charge to extend 3 days: +$100 per person - even though we had had already paid $50 pp to have the option to change our flights so we were surprised that we were paying again. (3) Insurance charge for upgrade: +$200 per person (At time of booking, Air France offered insurance for $95.75 per person for same flights with Premium Economy seats). We had already paid Viking $419 pp for travel insurance for cruise and original flights. Thus, Viking charged $619 pp for travel insurance! Please note that Viking does not assign airfare until approximately 90 days before the cruise. Thus, it is difficult to effectively comparison shop at the time of booking (which often is a year before the cruise). We could have booked flights with miles or larger savings had we booked ourselves directly 7 months before the cruise when we booked the cruise. We would hope that a company reliant on repeat travelers would handle upgrades in a competitive manner. Our experience has proved otherwise - upgrade at 4x the airline's quoted website fees. Additional Tours. We paid for the additional tour - Timeless Town of Perouges. We thought it was quaint, but in hindsight we could have passed on that tour and would have enjoyed spending some more time in Lyon. We had not been to Lyon before, and had the morning included bus tour / walking tour which was very informational and we really enjoyed. Lyon is a very large beautiful city. We wish we had the afternoon to go back to Lyon and explore. We paid for the additional tour - Walking Tour of Vienne. There was a Renaissance Festival going on at the time of our tour and the town was very crowded. Our tour guide was quite dull and we aborted the tour mid-way through and just walked around ourselves. We paid for the additional tour Chateaneuf-Du-Pape. We loved the tour and the wine tasting at the Perrin Family Vineyards. Highly recommend this tour. We paid for the Beaujolais & Truffles tour. We loved this tour and highly recommend. We had a wine tasting, a goat cheese making tour and lunch and truffle hunting! Very long day, but we felt like we truly got to experience the French countryside. All of our hosts were lovey and very interesting. Read Less
2 Helpful Votes
Sail Date: August 2018
This was our fourth Viking river cruise, this one traveling the Rhône River from Avignon to Lyon. Each river cruise has been very different due to the location, theme, and staff. All have been excellent. The Heimdal is a typical Viking ... Read More
This was our fourth Viking river cruise, this one traveling the Rhône River from Avignon to Lyon. Each river cruise has been very different due to the location, theme, and staff. All have been excellent. The Heimdal is a typical Viking longboat: spacious, inviting, spotlessly clean, and well run. Food on this cruise was outstanding.we had the pleasure of being upgraded to one of the two explorer suites on board, and we could not have been happier. Our cruise director was Lorin, whom we met on our first cruise in Bourdeau, and he is outstanding. Local guides were excellent. We particularly enjoyed the optional excursions to Chateauneuf de Pape, including a visit to Chateau Beaucastel, and the full-day excursion to the Ardeche region. Avignon is a great small town for walking...shopping is great. Arles was quite interesting, and we enjoyed lunch on our own at L’Entrevue, recommended by Viking. We highly recommend that restaurant. Loved Lyon, great city, like Paris, but clean. Read Less
Sail Date: July 2018
Everything on the boat was excellent. The food, the staff and service were top shelf. We stayed in a Veranda Suite. The tours were average but the scenery was not very interesting while cruising, unlike our previous Viking tour from ... Read More
Everything on the boat was excellent. The food, the staff and service were top shelf. We stayed in a Veranda Suite. The tours were average but the scenery was not very interesting while cruising, unlike our previous Viking tour from Budapest to Amsterdam. Every place we stopped was over crowded with tourists. At several stops we had to stand in long lines to see the attraction. It was extremely hot most of the week (this was our fault for choosing mid July). On one tour, after walking around the city we were taken the top of a very high site, by a tram, that overlooked the city and river which was very interesting, but it started raining at the top of the hill. The tram took us about 1/3 of the way back to the boat and dumped us off in pouring rain. Only 1 couple had an umbrella so everybody got 'soaked to the bone' walking back to the boat. On our next cruise we will go either early or late in the season, but definitely on Viking. Read Less
Sail Date: July 2018
We previously cruised the Rhine with another company. Relatives had done the same river with Viking and highly recommended it. We traveled with them on the Heimdal. For my husband and myself, we had been to Paris more than once and ... Read More
We previously cruised the Rhine with another company. Relatives had done the same river with Viking and highly recommended it. We traveled with them on the Heimdal. For my husband and myself, we had been to Paris more than once and wanted to explore more of France. We did enjoy our Rhine River cruise with another company, but prefer the Viking cruise. Of course, the itinerary was different so a completely fair comparison can't be made, but I will say some of the things that put Viking on top. For one, I would say dinner was better. There were more choices. On our previous cruise, chicken was never an option and it is something that we normally eat a lot of at home. The desserts were better on the Heimdal and the chef who gave a preview of his dinner offerings every night was always so enthusiastic. The entire staff of the Heimdal was great. This continued with the guides on all the port excursions. The ship was large enough to accommodate people on the deck at all times, even for meals (unfortunately, the weather was so hot we never did dine there). One thing I especially have to rave about was our post excursion to Nice. We have done a few tours of various places in Europe and anytime we added an extension, we were on our own. Here we had an included tour and a couple of optional ones. The guide in charge of the extension (I believe his name was Bart, if memory serves me well) actually met us at the airport to insure an easy departure. This has NEVER happened before and was especially great because the computers in the terminal went down before we could check in. Bart spent time with each of the travelers in our group and waited with us until things were up and running again (over an hour later) and we went through security. We will definitely sail with Viking again. My husband doesn't even care what the destination is; he just finds it a very relaxing way to travel. It is and allows us to see the world in a less hectic way. Read Less
3 Helpful Votes
Sail Date: May 2018
This was my 70th cruise, first time on Viking, first river cruise. Our cruise was 7 nights from Avignon to Lyon, in France. I booked the cruise with Viking as well as the air transportation from Washington DC to France. Before the ... Read More
This was my 70th cruise, first time on Viking, first river cruise. Our cruise was 7 nights from Avignon to Lyon, in France. I booked the cruise with Viking as well as the air transportation from Washington DC to France. Before the cruise I was impressed with all the notifications and booking process from Viking, receiving many emails with updates. Some shore excursions are included others you must pay extra for. We booked nine shore excursions., three were additional cost. Our air with Viking required us to leave the night before at 9PM. We arrived at the airport at 6PM (3 hours before the flight) and were told by British Air Lines that we were "stand by".. I was shocked. The staff at the desk tried to help us find other flights, they said 3 seats were still not claimed but we had to wait. I immediately called Viking and they offered no help. 30 minutes before the flight BWI airport was nearly empty 3 people approached and yes, there went our seats. British Air Lines continued to look for flights but could not help. I kept calling Viking, got cut off several times, no one could offer help. By 11 PM both British Air Lines and Viking said "go home". On the drive home I tried to get help from Viking one last time. After talking to a few people from Viking I asked for a supervisor, he told me it was my fault for not buying the insurance. Insurance is for when I can not go, due to a problem on my part, I was ready, willing and able to travel, it was not my fault Viking booked me on an over booked flight. Almost home I got a call from Viking saying they found us a flight at 9 AM. We get home after midnight, got 4 hours sleep and headed back to the airport. After two transfers and long layovers, 24 hours of travel time we finally arrive in France at noon the next day. Vikings rep was there at the airport waiting for us, to wisk us to the ship. Check in was easy. The ship is spotless clean. Our cabin was water view on deck one, very small at 135 square feet, you must plan moves with your cabin mate. Water is replenished daily, you must get your own ice down the hall from a machine. Shore excursions - You have these hearing devices in your cabin that you take on the excursions to hear the tour guide. Every day my device stopped working within 15 minutes of the tour, I went to the tour guide to get my device replaced, and 15 -20 minutes later that unit died. After 4 days of this happening I went to the guest services desk and asked for my two last days of tours to be cancelled. Then said they would let me know. They did NOT. The next morning after breakfast I went to the desk and they said ....Oh here is a new unit, it should work. I went on the remaining tours and it did work. We purchased the beverage package and I thought is was well worth the added cost. Phillipe, Dimi, and Robert were always there to pour my favorite drink. They were fantastic employees. Food - For breakfast there is a light breakfast served in the casual area, and full breakfast served in the dining room. The dining room breakfast needs help. There are two stations, one for hot, the other for cold items. The hot section has an egg station. Every morning 10 or more people are lined up to get eggs cooked to order, this blocks the entire hot area, so if you want some scrambled eggs, bacon, or other hot item you must wait. The egg station should be its own station away from other food. AND, there is no clear order in line for the egg station, do you enter from this side or that side, people are entering both ways, which just complicates things even more. Also the seating is odd at breakfast. If you arrive 30 minutes before breakfast closes you must learn the "routine". Some tables are set, others are not. But you must go to a table that is set for breakfast, not for lunch or you will sit there and not be served. Once a table has been used for breakfast it is done or closed and the staff are eagerly cleaning and setting it up for lunch. If you show up 30 minutes or less before closing time they are not thrilled with you. 10 minutes before closing they come around and tell you....the buffet will be closing soon. There is a breakfast menu, but you do not receive the menu.....kind of odd. I ordered the eggs benedict one morning, from the menu. I have had this thousands of times, and I must say they were the strangest ones I have ever had, there was not a nice creamy Hollandaise sauce on top, more of a curd like flavorless topping. Dinner is available in the dining room or the casual area. This was the first week they decided to have the same food available in the casual area that is served in the dining room. I liked the casual area because you have great views of the river while dining. The food at dinner was good, not great, but good. I would say the food is the same level as Celebrity Cruise Line. The Rib Eye Steak was good and cooked correctly. The Salmon was poached, boring and dry. Caesar Salad was fantastic with actual slices of Anchovies on top. Scallops were excellent. Everything else was average. I have had far superior food on Oceania and Azamara Cruise Lines. Lunch in the casual area also needs help. Outside they cook burgers....ok fine, what goes great with a burger, that almost everyone wants??? French Fries.....they are inside, and people are squeezing and butting in the line to get some fries. Why are fries not in both places? The guy playing the piano in the evening was great, good music and always smiling. The staff try very hard, the majority of them smile and say hello in all places except at breakfast in the dining room. At a cost of about $9,000 for a one week vacation for two people I do not believe this to be a good value. I am glad I tried Viking. Would I travel with Viking again, Most likely not. Happy Sailing.! Read Less
Sail Date: May 2018
We chose this cruise expecting an experience commensurate with TV and brochure hype. Big mistake. Instead we experienced tandem docking with no river views. We expected leisurely dinners with regional French cuisine. Big mistake, the ... Read More
We chose this cruise expecting an experience commensurate with TV and brochure hype. Big mistake. Instead we experienced tandem docking with no river views. We expected leisurely dinners with regional French cuisine. Big mistake, the dining experience was a big disappointment and food quality was not so good. The food service at dinner was rushed and noisy. My wife and I have been on more than 30 trips on many cruise lines and for the cost of this trip we expected much more. The hotel service was very nice and the cabin adequate. The shore excursions terrific and guides were very knowledgeable. Our post cruise hotel stay in Paris was excellent which included free tours. I purchased tickets on line for a private tour of the Louvre which was also a memorable experience. The entertainment on board was non existent unless you are a drinker. We did NOT have a romantic river view cruise through southern France. Read Less
Viking Heimdal Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 1.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 4.0 N/A

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