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2 Helpful Votes
Sail Date: March 2019
I chose this cruise to get a little bit of sun, rather than sit at home watching the rain. This being my third time on Azura, I thought I knew what to expect. Embarkation went smoothly, and I was in my cabin swiftly. I noticed that the ... Read More
I chose this cruise to get a little bit of sun, rather than sit at home watching the rain. This being my third time on Azura, I thought I knew what to expect. Embarkation went smoothly, and I was in my cabin swiftly. I noticed that the plug in the basin was closed,and I wondered why. It didn't take me long to find the answer. I was on deck fourteen, but when I went to decks six and seven, THE SMELL OF RAW SEWAGE WAS OVERPOWERING !!!. Lots of people were complaining throughout the whole cruise. I spoke to reception desk about this,only to be told that they were aware of this problem, and they were working on it. Previous reviews that I have read have indicated that the problem has been on board the ship for some time. The Captain was never to be seen around the ship,except for photo shoots, nor was the chief Engineer,as I would have approached one of them to ask about the problem, which continued for the entire duration of the cruise.( I later found that the basin was kept plugged to prevent the smell entering my cabin). I dined in the restaurant on only three occasions,as the food was only lukewarm, and on one dinner the ribeye steak was so tough that three members at my table had to send it back. After that I dined at the buffet,where the food was Lukewarm too. The entertainment was mediocre,same old gags from old comedians. On one occasion the show was cancelled because of rough seas. To conclude, six sea days are too much,when the entertainment is poor. However if you like dancing,or quizzes,or overpriced bingo,or old movies then this ones for you. I won't be back on Azura! I have a Cruise booked on Brittania for next year,but I won't be going,unless P&o redress me for the disappointment that I endured on this cruise. Read Less
2 Helpful Votes
Sail Date: February 2019
My family chose this Cruise specifically because P&O advised it was going to Antigua my mothers original birth place and to see the rest of my family, and celebrate my Sisters Wedding Anniversary as she got married on the Azura and hen ... Read More
My family chose this Cruise specifically because P&O advised it was going to Antigua my mothers original birth place and to see the rest of my family, and celebrate my Sisters Wedding Anniversary as she got married on the Azura and hen night on Jolly Beach Antigua. So a special and important Trip as it was also my Anniversay and my Brother in laws Birthday. My Sister has also been diagnosed with a serious illness so a reaaly important cruise for her and the family and close friends, so the party of nine booked this cruise paid alot of money and counted down the days to the cruise The cruise started off well the ship looked impressive on first glance, but on closer inspection for a so called new ship it needed a make over and good tidy. Balcony suite we had was small and pokey, bits of rust in the bathroom and a strange smell of cats wee. Lido deck entrance was damp and had blowers on trying to dry it out for most of the trip. So 3 days before the end of the cruise and the lovely island Antigua we should have docked in, we were told due to a technical issue we could not dock we were 4 miles away so we were going back out to sea and arrive in a day at Martinique instead. Imagine the outrage by not only my family but most of the people on board, we were fobbed off, told it was too chopey to tender us out when it was not. Then told we were the only ones who had complained. They wish P&O Managerial staff were all contradicting them selves with different reason for not docking in Antigua when customers challanged them, the queue to the customer service desk was unreal, all we know was it was a technical issue. When we met with the P&O Customer Service Manager to explain the importance of us going to Antigua, and my sisters diagnosis, we were told to look at the terms and conditions my sister left the room crying, the rest of the party were offered a drinks voucher for a house red or white wine to use in 2 days,we gave them back told P&O they need it more than us. He also said there will be no chance of any financial recompense what so ever, very good customer service P&O! Allegedly this is not the first time that they have missed out Antigua, according to people on the ship who sailed in January the same thing happened. Why you have the same technical issue twice in two months, and how strange at exactly the same island each time. While on the cruise P&O did a sponsored walk for teenage Cancer it was £10 to enter and £10 for a T shirt, I donated £20 did the walk with my sisters and brother in law and we all got the Tshirt. They raised over £1200 in total no mention of P&O topping it up, just thought it was pretty ironic that they were raising money for teenage cancer, but a real life Cancer Patient in front of them with a genuine reason to see family in Antigua they could not care less about. shame on you P&O Shame on you. P&O have made it quite clear that the customer does not matter, they are quite arrogant about it, they are a big company and what we complain about or do is of no concern to them. The cabin staff and servers and bar staff do an excellent job, and work so hard to ensure your stay is a good one, without them P&O would be no where. The Entertainment and Resturants were good along with the servic, our cabin steward was lovely and looked after us well The Ports we went to were great apart from not going to Antigua and ending up ing Martinique which was not so good. we went on one ship excursion only because you could only book it through the ship, otherwise we would not pay their riduculous prices. We had beenon the Rhum Runner excursion before and it was great a fantastic day and beautiful beach in Grenada. Would i use P&O No Would i recommend P&O No Is P&O value for money No The Britannia in my opinion was over sold and under delivered for a so called new ship to the fleet. So if you are thinking of a Cruise be very careful who you use. Read Less
8 Helpful Votes
Sail Date: December 2018
Until this cruise I have only ever sailed with royal Caribbean, on the advise of a friend who is a travel agent I booked this cruise for 6 of us as a special birthday present for my wife. As part of the cruise I also paid for the ... Read More
Until this cruise I have only ever sailed with royal Caribbean, on the advise of a friend who is a travel agent I booked this cruise for 6 of us as a special birthday present for my wife. As part of the cruise I also paid for the ultimate package as a surprise for her. The group consisted of her parents (this was their 3rd cruise), my sister in law and her boyfriend (their first cruise) and my wife and I (this was our 5th cruise). We booked this almost two years ago and booked two balcony rooms and on inside cabin Room (for the sister in law) all on the same floor to help us stay together throughout the cruise. On the morning that we travelled to the airport we put our luggage labels on our cases that was supplied. Once we embarked we went to our rooms to drop off our hand luggage to find out that all three rooms that we had booked had been change, two was on the same floor as we had booked but my sister in laws room was 5 floors down (throughout the cruise this did not help us to arrange meeting up). We went to the reception desk and the response we got was that we had all proberbly been upgraded (I did manage to see my original room but it was exactly the same), the person on the desk didn't appear to be interested in our enquiry. When we got into our room there was a bunch of flowers waiting but nothing else from the package, at this point I didn't wonder about the other items as I thought they would arrive later. We had a look around our cabin and then went onto our balcony, as we went out our new neighbours for our cruise asked my wife's name as they had had a load of items placed in their room (On confirmation they proceeded to list everything and ruined my wife's surprise). They then told us that they had drank the bottle of champagne and eaten the chocolates before seeing an envolope with my wife's name on it. We went down to the reception desk again and got the same person and we told him what had happened and again he didn't seem interested but told us he would get it sorted. About two hours later we went back to the room and most of the items were there. After two days we still had not had anybody contact us to offer an apology and to deliver the missing items. We went back down again to find out that the first person had not put anything down about the issue, we were then told that we would get a call within 24 hours. Again we waited two days before someone called us so we had to go back. After our third visit the reception manager called us and we had to tell him what was wrong and that we were still missing items, he said that he would call back within 24 hours with an explanation. After 3 further days we had all the items and the managed finally called us back but said that it was an over site and he apologised and offered us some on board credit to compensate. Throughout the cruise we heard many people complain about several different issues relating to rooms not being made up,surley staff (We had also experienced this as well as others) etc. We also had a few other problems throughout the rest of the cruise. This will be the one and only I will go on a cruise with P & O as I don't think that some of the staff and management care about the customers once they have our money. I have received much better service on Royal Caribbean and will continue to cruise with them and others. Read Less
6 Helpful Votes
Sail Date: October 2018
I have been with P&O many times. I have always been full of praise and delight, about all off our Cruises’s However, I am now questioning if I will EVER use P&O again. P&O is now owned by Carnival, it shows that all they ... Read More
I have been with P&O many times. I have always been full of praise and delight, about all off our Cruises’s However, I am now questioning if I will EVER use P&O again. P&O is now owned by Carnival, it shows that all they are interested in is money. The Britannia is a “Cash - Cow”. No interest in the care of passengers needs. I was on P&O’s Britannia for 16days to the Western Caribbean on the 26/10/18. Starting off from Southampton flying back from Barbados to Gatwick. I have never seen such disgusting behaviour from both passengers and overpowering bullying staff. The food was disgusting, I was with freedom dining in the Meridian. The staff were non existent, just like the food, we had to wait forever to be served. ( not the fault of the staff in the restaurant, perhaps bullying officer crew members) It was no different than the buffet dining, except in the buffet you had more choice of HOT food. We tried a few of the paid Restaurants £30 extra per person was it worth it... NO The only one that was good was the “beach hut” £7.50. In Epicurean Resturant a long hair was found inside a roll. A lot of people ( me and my friends included) were complaining about the type of clientele the passengers were I could only say Feral, loud, brash, drunk and disgusting. 10 people detained and escorted off the ship. P&O is now owned by Carnival, it shows that all they are interested in is money. Not the service or care of passengers needs. Too long at sea. If we had wanted to go on a Butlin’s holiday we would have booked with them. The design of the ship is awful! The entertainment was extremely poor throughout the two weeks. The reception is a very small enclosed space and to have pungently strong lilies is CRASS to someone who has allergic reactions, having to use an epi - pen. I could go on, however I will not. I thank you P&O Britannia for RUINING my holiday and making my holiday a MISERY for two weeks. Read Less
7 Helpful Votes
Sail Date: April 2018
I was disappointed I put my expatations so high when I left home as it was British. Ship Brittinia was let down 3 year old ship felt more like 20 year old ship rusting most parts. I been on other 5 cruise ship smunched older they were ... Read More
I was disappointed I put my expatations so high when I left home as it was British. Ship Brittinia was let down 3 year old ship felt more like 20 year old ship rusting most parts. I been on other 5 cruise ship smunched older they were far supier and no rust. The ship felt more like 5 star hotel. No atomephere anyway on board. The toilets so far away from bars and resturants and in general one main door leading to gents and ladies totlets when you did find one always blocked. The food in freedom dinning and Horizon basic standards cheap quality. Unless you went and pay lot of money to eat in other resturants. The sindue resturant £20 cover charge and lunchtime tapers £4.75 not value for money as is already paid for food on board all inclusive that was that was the on board pay extra for everything. The sindue resturant was disappointing the different than normal Indian it wasn't the michelin chaff standard the service was good. The Spar was a total RIP off heavy sale. The Elemiss Detox programme they do free simnar no pressure sale to book appointment for a test for £72 person or same price if there is only one. They say depending on the result of your test it's one of £80 DEXTOX programme no obligation to buy. When you go Christrieen said to me my sister in law have simlair results it's never happened before if we don't do any thing know we could head for stroke heart attack concert etc he says it doesn't mean it will happen but the tests are indacteing that. He wouldnt give us the name of products or diet and exercise programme unless we buy it for £490 each 6 months. He can't give us the test paper he needs to send result to doctor who will look at and he will proscribe the one for us. The diet exercise programme is same programme you put people on heavy weight training programme so much diffrent programme for each person. I can't believe I felt for his sale plater It's a total rip. But otherwise the cruise wasnt bad. Read Less
7 Helpful Votes
Sail Date: April 2018
First went on P&O canberra in the 80s' but this new one is not as good as the top class ones we have been on. RCI, Princess, and Holland America are the premier league ones.This new ship is very drab.The passengers who all deserve ... Read More
First went on P&O canberra in the 80s' but this new one is not as good as the top class ones we have been on. RCI, Princess, and Holland America are the premier league ones.This new ship is very drab.The passengers who all deserve a holiday age in 80+ if you do not have a wheelchair,scooter,walking wheel frame or walking stick you are in the minority.This is meant to be a family friendly ship? No so the children like us like ice cream, £1.95 a scoop or £2.15 for a Magnum on a stick.All other good cruise lines have these free.The shuttle bus in ports are £4.00 each way other cruise lines are free.Gratuities are £7.00 a day pp.14 night cruise is £98 With 3500 passengers = £343.000,and tips not going to the crew who have told us they get paid in US dollars.The cabin and bar staff and restaurant crew are excellent..The Headline theatre holds 930 seats for 2 shows a night.= 1860, then with 3500 passengers this leaves 1640 people who cannot see the main show.Dining is moderate to poor..Health & Safety, washing hands with anti bacterial is most important, the Horizion buffet has sinks to wash on entry,but the main dining rooms dis not have until we reported it,the the sprays were put in place at the entry to the dining areas..If you go ashore you have the sprays on you return to the ship,but if have all aboard by 4-30pm the sprays are taken away at 4-15pm so the last people on board cannot clean their hands. Read Less
Sail Date: April 2018
The worst 2 weeks of our life, this was supposed to be our honeymoon! Where to start... Firstly we arrived in our balcony cabin to find remaining confetti from someone who must have had the room before us i imagine, no tea bags, coffee ... Read More
The worst 2 weeks of our life, this was supposed to be our honeymoon! Where to start... Firstly we arrived in our balcony cabin to find remaining confetti from someone who must have had the room before us i imagine, no tea bags, coffee or milk available we had to wait 30 mins until someone bought us some. The first night- major design fault in balcony rooms, balcony doors did nothing but creek! The next day after no sleep we askes to speak with a manager in reception where the inconsiderable woman told us we would have to come back as he was unavailable until 5pm, no apology no care whatsoever. After numerous complaints we made they finally decided to move us into a different cabin for the night- relief? I think NOT the useless people moved us to another room which were right next to the flippin boats generators! Horrible grinding and vibrating noises! So once again (its now 11.45pm) we called reception and 20 min later they bring us a new key to another room! At this point i believed i was going insane the new room they have us for the third time made the same horrendous noises as our first room! At this point enough was enough we asked the staff member to call reception and explain to them that this was not acceptable, when the staff member came off the phone he told us we had to go to reception in our pjs as they would not come to us at this point i think any sane person was contemplating jumping off the ship due to no sleep for over24 hour! Once we got to reception i asked the manager to make his way to once again ANOTHER cabin where we them offically gave up as it was a situation we were never going to win! Dining- no organisation whatsoever!! We were not "allowed" to reserve a 2 person table it was a first come first serve which is ridiculous considering how many passangers there was even after explaining to the dining manager it was out honeymoon and we didnt think waiting 45 minutes every night for a table was good enough after paying over three thousand pound he seemed absolutely useless did not show any interest in what we had to say, no resolution once again. The food in the "Horizon" dining room was TERRIBLE everything was reheated right down to the poached eggs! We saw the so called chefs bring out the pre cooked poached eggs out and throw them back into hot water to warm them up! The same happened with some fish my partner had! He saw the chef place the tray in the microwave to reheat when my partner asked him why he did that the so called chef replied with "theres too many people this is how we do it" absolutely unbelievable we could not believe what the heck we were seeing or eating! For 11 out of the horrible 14 nights we were on this night mare we ate at the "beach house" where it was the best of a bad job each night we paid an extra £19 a night as there was a subcharge to this resturaunt another joke in its self! Room service- an absolute con! So our cruise apparently is "all inclusive " well dont be fooled what a big fat lie that was! They charge you for everything other than your poxy brekki! I ordered a pizza one night the pizza arrived like it had been sat in a box for the past 3 months, dry burnt and completly inedible i called room service and immediately asked them to take away the food and i was not going to pay for it- 4 hours later the pizzs remained outside our cabin door!! I seriously would not feed any of that food to my dog if i had one! Burnt toast, no grilled meats weve been living a nightmare! Staff- exceptionally RUDE other than our cabin steward Suneesh and the staff from the beach house restaurant, the rest of them had no idea what was going on from reception staff to chefs to managers absolutely disgusting i have never experienced anything like it. There is not one good thing we can say about out 14 night experience on p&o i urge anyone who is contemplating travelling with them to NOT do so, all they want you to do is spend all your money! Lets not forget the "service charge" of £98 per person i think NOT i can assure you all now they do not deserve any service charge. Thanks p&o you truly ruined our honeymoon not that you care ! Wont be wasting money with you. Read Less
4 Helpful Votes
Sail Date: April 2018
We booked a taster cruise as we are looking to book a family holiday next year, we haven't been put off cruising but definitely won't be booking with P&O. Due to an on going IT issue Britannia was late to leave, late to ... Read More
We booked a taster cruise as we are looking to book a family holiday next year, we haven't been put off cruising but definitely won't be booking with P&O. Due to an on going IT issue Britannia was late to leave, late to arrive in Zeebrugge and we couldn't go on our excursion. Total lack of organisation at all levels, too many people trying to get off at once leading to closure of gangways for a time, finally able to leave ship around 1pm so too late to do a lot. Unorganized getting back on the ship with gangways being moved around,leaving everyone dockside. No record of our restaurant booking and being told we couldn't have a table at all anywhere as it was too late to book one by 2nd sitting so only option was buffet, which was average at best Breakfast was the most awful affair, literally like a scrum to get any food, queues everywhere and no tables. Rude staff that couldn't be bothered to serve at the bars or restaurants. Managers who spoke to servimg staff like dirt in front of customers. Cabin steward just letting himself in and out of the cabin without knocking, including when my husband was drying himself after a shower. The whole experience was stressful, badly managed and made worse by rude staff. Safe to say we'll be spending our money elsewhere. Read Less
3 Helpful Votes
Sail Date: April 2018
Mini cruise to Zeebrugge. This cruise was a nightmare from start to finish, as we spent half the cruise queuing. Departure delayed for over 4 hours, muster delayed 45 mins, passengers left standing. We missed our Dinner Friday night as ... Read More
Mini cruise to Zeebrugge. This cruise was a nightmare from start to finish, as we spent half the cruise queuing. Departure delayed for over 4 hours, muster delayed 45 mins, passengers left standing. We missed our Dinner Friday night as pagers did not work. Arrived 3 hours late in Zeebrugge, Missed our Segway experience. We waited over 45 minutes to get off the ship, There were 3 gangways out, only 1 in use. waited over 30 minutes to get back on, again 3 gangways out but only 1 in use.There was no organisation the staff were like headless chickens. Reception staff ignorant & miserable, very unhelpful. Watched an entire show, but could not get a drink. Some of the Captains announcements were inaudible, and his tone sounded more like Butlins at sea. Still no bill provided, money including what should have been on board credit was taken from our banks. Read Less
5 Helpful Votes
Sail Date: February 2018
Chose this cruise for our golden wedding celebration. Having been on several carnival cruises before we were looking forward to the p&o experience. What a disappointment this was......... The ship is dull, there is no wow factor ... Read More
Chose this cruise for our golden wedding celebration. Having been on several carnival cruises before we were looking forward to the p&o experience. What a disappointment this was......... The ship is dull, there is no wow factor anywhere onboard, navigating the ship is confusing with only deck 7 giving front to back access, and the entertainment was poor. This ship should be renamed the " quiz ship". This was the main activity all day and night across many of the areas. The headliner theatre featured 2 guest acts over the 14 day cruise, who performed for about 30 minutes each, then empty the theatre for the next show. Couldn't believe it. The only decent act were resident band Pulse, who performed each night in the live lounge. All the executive dining options carried a £20/25 cover charge each, the spa treatments were out of our price range, the cookery club was £49 per person, even the wifi was £16 per day? It seemed to us that trying to get extra money from the guests was the main priority. For a 3 year old ship it showed signs of wear and tear, rust on the tables on deck, rust on our balcony rails, and our balcony glass was so dirty we could hardly see through it. The food was ok but nothing special, sometimes just warm in the oriental restaurant, horizon buffet was about the best. Many people swear by this ship but for us it was nowhere near the standard of fun and entertainment we are used to. Back to Carnival for us.!! Also worth a mention was the chaotic muster drill. God forbid a real emergency were to happen. We were assembled with about 300/400 other guests in the restaurant area, showed via the staff how the lifejackets were worn, then proceeded to try ourselves. No one could move, many of us including my wife never got the item worn, just another box to be ticked i thought, then we were ushered out and back to the cabin. We never even repacked ours we were so disgusted. We didn't get shown where the lifeboats were nor which one we would be assigned to. Sorry for the long review but other potential guests, and p&o themselves need to be made aware of what we saw as problems and concerns. Read Less
Britannia Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Shore Excursion 5.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 5.0 N/A

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