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1 Helpful Vote
Sail Date: March 2019
We chose the cruise for the itinerary. We are experienced cruisers having cruised with Princess, Royal Caribbean and Celebrity frequently over the last 20 years so feel qualified to make a fair comparison. Britannia, unfortunately, is ... Read More
We chose the cruise for the itinerary. We are experienced cruisers having cruised with Princess, Royal Caribbean and Celebrity frequently over the last 20 years so feel qualified to make a fair comparison. Britannia, unfortunately, is nowhere near being in the same league. It is overcrowded and understaffed. There was a definite ‘end of season’ feel to this cruise. The crew seemed tired and unmotivated. Service in the restaurants was poor, slow and unapologetic. Food was unadventurous. Public areas were less than clean, open decks were sticky underfoot and there were noisy blowers drying damp-smelling carpets every day, even in the buffet restaurant during lunch. Entertainment was dire, downmarket and very holiday camp in style. P&O’s customer satisfaction survey seemed to focus on questions around whether customers were bothered about dressing up/ did we really expect to be called ‘sir’ or ‘madam’, we’re we looking for a more informal pub style experience? Perhaps P&O are looking to cater for customers who are looking for a floating Butlins/ Benidorm style holiday. If so, they are on the right track. We, however, will be returning to those cruise lines who know how to provide good quality, excellent service and proper cruising. Read Less
Sail Date: March 2019
the chosen cruise was for ports of call. The weather did not fail to please. Found entertainment lame. found food mediocre. Also, the baby prawns should have been peeled as they were on the buffet with poo still in them Tomatoes not ... Read More
the chosen cruise was for ports of call. The weather did not fail to please. Found entertainment lame. found food mediocre. Also, the baby prawns should have been peeled as they were on the buffet with poo still in them Tomatoes not available after the first week. Did not like the look of the beans.Also cauliflower cheese mushy. You should steam cauliflower not boil it. laundrette not available in the night. Only in use when everyone wanted to use it. Crowded. Mayonnaise and vinegar in sachets should bein containers as very mucky to tear open. Onshore was fine found friends and guides. Out on deck late looking at the star's, the staff treated you like a weirdo, walking past and saying hello in a worried voice. asked to have a ball to throw through the net in netball court not allowed. Yet staff where allowed. Asked for a large size tee shirt for deck walk, only small size avail, as they could not be bothered to go and fetch larger tee shirt from the stock room. Gym nice. On leaving the ship. disembarkation, we were taken to the airport and herded like cattle past customs. Had to wait 3 hours at the airport for plain stuck in departures no chance for a smoke or a cheap drink. Onshore great onboard not so good if you are single you tend to get patronized I am an independent lady. I love to dance and sing along. In my own way. Only here they like puppets dance and everyone to do the same dance. Sorry did not like and also pool light turned off as I was playing on my own late. Could not sleep in the dismal cabin so I was out and about, up late. Lots more to depress me but onshore made up for the dirty old ship. Also, the customers were the best. Nice friendly lot. Read Less
3 Helpful Votes
Sail Date: March 2019
I have been on 12 previous cruises with most of the other cruise lines. This was my first P & O cruise. First the positives. Good flight. I loved the fact you check in and don't see your suitcases until they arrive at your ... Read More
I have been on 12 previous cruises with most of the other cruise lines. This was my first P & O cruise. First the positives. Good flight. I loved the fact you check in and don't see your suitcases until they arrive at your cabin. Likewise on the return trip. Cases taken the evening before and next time we saw them was at Gatwick. I also like the process of getting off the plane, onto a coach and not going through the hectic Barbados immigration process. The embarkation process was quick and efficient and on the ship in no time at all, despite there being queues on arrival. Furthermore the disembarkation process was painless. I also liked that we could stay on board until our afternoon pick up. So could enjoy the day at the pool. I have been on the RCL Ovation so the size of Britannia wasn't as awesome as it was to my family. (It was the biggest ship they have been on). The deco in the cabin was average although fully equipped and spotlessly clean. Our steward quickly introduced herself and said if we require anything not to hesitate to ask. The beds were comfy and we had a good night sleep. Although, my only grip was, there were only back lights and no individual bedside lamp. In order to read I had to have all the lights on at night. This I found awkward particularly as my other half doesn't read at night. I was surprised there was no USB ports especially as it's only 4 years old!! Our food was great and ate mainly in the Horizon buffet or the Peninsular. Our service in the Peninsular was outstanding and nothing was too much trouble for our waiter Nasir. Especially as the other half is a fussy eater. We had Freedom dining and there was 10 of us at every meal. We only had to wait 15 mins on one occasion. Our Waiter was fantastic. The gym was well equipped which members of our party who are regular gym goers said it was great. We liked the pools, however, this is where things become a bit fraught. My first negative, in our party we had four thirty year olds and 4 children, ages 4,5,8 and 14. The elderly regular cruisers didn't like the younger children. My grandchildren played all day in the pools and if they dared splashed they were told off by the elderly women. Now, I could understand if they were laying on the sunbeds but they were sat at the edge of the pool. The first few times we ignored them but on one occasion I had to remind them that the pool is for everyone and if they didn't want to be around children they should go to the adults pool. This didn't go down well. Another elderly gentleman told my son off for splashing his little daughter in the pool. Apparently his wife didn't want to get her hair wet!!! What do you expect sat at the edge of the pool with your feet dangling in there!! There seems to be a quota of elderly elitist that wanted a very traditional cruise and obviously were regulars with P & O and consequently felt they owned it. This also showed on sea days. The poolside entertainment was at best poor. Old fashioned back ground music, not that that's a problem but they should be catering for all ages. There was very little entertainment except the quizzes, which was dull and mundane. I also felt the quizzes were something to pacify us. The sail away parties were good fun. They would start at 5pm and finish on the dot at 6pm. Despite the party being in full flow it stopped dead an hour later. I understand the entertainment team has other jobs but it all felt it was going through the motions. One of the sea days I even went to see a film as I was that bored on deck. On other ships the evening entertainment have had spectacular various shows every night. Apart from Astonish show the rest of the time was the same group singing songs from different decades. If you wanted a good show you really had to book the Limelight club and pay £25-£35 per person for the privilege. So for me it would be £70 extra just to see Gareth Gates! So for our party we felt that the entertainment team was VERY poor for the size of the ship. The next grip is the midship lack of stairs. How was this thought out? Lucky for us we were on deck 14 so it was only 2 decks to the lido. If we had stairs we would have walked to this deck but unfortunately the forward and aft stairs were too far away. I understand this is being rectified in the October refit. I feel P & O are missing a younger audience. Their adverts are targeting an older customer. Unlike RCL, Carnival etc who are targeting families. My family have said their next cruise will be on a fun ship and not a geriatric ship. So that's 6 adults and 4 children they have lost. We had a lovely cruise, fantastic ports, good food but in comparison to other cruise lines poor entertainment. Read Less
3 Helpful Votes
Sail Date: March 2019
Although we took a 1 week cruise on P&O Britannia last year to Northern Spain in order to tailor our expectations….even with this knowledge the ship did not live up to our expectations. With the exception of St Vincent the ... Read More
Although we took a 1 week cruise on P&O Britannia last year to Northern Spain in order to tailor our expectations….even with this knowledge the ship did not live up to our expectations. With the exception of St Vincent the itinerary was excellent and we thoroughly enjoyed the islands that we visited. The ports were really easy to navigate whether we took local taxi’s privately or were on a P&O excursion. As with every holiday at whatever price it is normal to question if you had value for money. Did the holiday provider deliver on what was advertised and does it stack up compared with similar holidays. It is clear that the holiday operator is not responsible for the climatic conditions or anything that is outside their control. The tricky part is writing a review that is balanced: For instance I would not mention that the bed-sheets were clean (they were) but if they were dirty (they were not) it would be amiss of me not to mention this. Therefore the comments in this long review may appear only negative. Flights Lets start at the very beginning of the holiday and the Thomas Cook flight. We decided to upgrade to Premium for the journey as I am tall and really struggle with the economy class seat pitch for longer flights. The cost of this was a not inconsiderable £300.00 each……and then they wanted a further £60.00 each to pre-book particular seats! I was away on business when the midnight timeslot came around to pre-book the seats and when I then looked many had been blocked off. No problem I thought as there are others….however despite frequently looking they never released the ones that appeared to be free and then all of a sudden they had mostly been booked…….how so I will never understand! I do not remember seeing an email reminder stating when seats became available…..but perhaps it was sent but I missed it under a pile of other P&O emails selling a variety of cruise related products. The upshot of this is that we couldn’t actually pre-book seats and arrived at the airport to find we had been pre-allocated Row 1 window and aisle seats. These are the ones directly behind the bulkhead and have very little legroom. Despite paying the same price as the seats from Row’s 2 to 7 we had a far inferior product. We did not receive what had been advertised and even suffered shorter legroom than the economy bulkhead seats (we were able to see these when we disembarked the aircraft and walked in front of these seats). In fact the middle bulkhead Premium seats had between 3-4 inches more space than our seats as they were set back a little further from the bulkhead. Food and service on the flight were good and we landed in Barbados only 30 minutes later than the advertised time…..for long haul this is not too bad. The great news is that you leave the aircraft stairs and only walk a few meters to the bus that takes you directly to the port where you check in and straight onto the ship thus avoiding the airport ….. and your luggage is taken directly to your cabin. Embarkation was easy with quick service at the check in and we were on the ship in less than 10 minutes from arriving at the port. We were able to secure 2 Retreat passes at £450.00 for the 14 days. We like the Retreat as there is some shade and the sunbeds are bigger and far more comfortable than those around the pool areas. The only real issue we had was that the Retreat opens at 09.00 and a line forms about 20 minutes before. On sea days this line is rather long as each person wants to secure sunbeds in the area they particularly like. On one occasion once the door was opened and we were filing in, one of the passengers worked his way around the sunbeds to gain a few places and push in like a weasel……of course being English we didn’t say anything but unfortunately you will find people like this scattered over the ship; pushing into the lifts or pushing you out of the way at the buffet. Food. This was our biggest gripe. The quality of the food included was a little less than average. Lets take average as the quality of food in a Harvester. The food in the buffet was cooked using the cheapest ingredients and mostly lacked flavour and was mostly over-cooked. Food in the MDR was average and if you are in anyway a “Foodie” you may not like to eat here often. We only ate twice (one lunch and one dinner) in the MDR as the food was ok but for my mind not the standard of a reasonable restaurant and we also had difficulty getting a table. I know it is hard to cater for many hundreds of passengers at the same time and mass catering is never easy especially when there are a number of options and they are trying to offer something different every day. Freedom dining proved to be on both this and our cruise in September 2018 anything but. It appears that Freedom dining should be renamed “Top up dining” Our experience is that if the MDR’s are full then of course you cannot get a table. They will give you a bleeper that will vibrate and flash when a table is ready. The evening that we did eat in the MDR this was approx. 40 minutes. On another occasion we tried to go approx. 30 minutes before the 2nd sitting and again was advised that the wait would be approx. 40 minutes….so we scurried off to the Glasshouse as it would have been approx. 1 hour before the food would have arrived at the table. Our advice would be to book one of the set dining times as we saw the same thing happen to a number of other guests. We heard reports that the waiters did not have enough jam at breakfast or equipment and had to wait until other diners had finished before being able to issue jam or marmalade. Apparently the new Head Chef is looking to make a mark with Carnival and the only one the bean counters understand is that of reducing costs, which would account for the quality of the food. By taking this approach the line has steered passengers into paid restaurants, which in turn increases revenue and reduces costs by eliminating meals that were included in the ticket price. We ate in Sindhu once that had food with flavour (hooray) …..although it appeared that we got lucky as other passengers reported that flavour was absent on other days; which was in line with our September cruise observations. In the Limelight Club the food was fine and Gareth Gates was finer with a lovely voice that was worth the entrance fee. All other times we ate in the Glasshouse that had great service and freshly cooked (and not over-cooked) food. We were not the only people to frequently eat here as we saw the same faces many times….. perhaps they also didn’t rate the included food. The Retreat also served food at breakfast, lunch and afternoon tea but whilst this sounds wonderful the choices were limited and ran with the usual theme of poor quality and little flavour. On occasions the offering was different to what was advertised on the on table menus. The cakes were not sweet and the cream was tasteless. I would often pass rather than eat something for the exercise of jaw chomping whilst receiving no excitement for my taste buds. We scrummed down for breakfast and lunch on occasions in the Buffet and found this to be the most disappointing venue. Again the cheapest ingredients with breakfast bacon very salty and cooked in a steam oven (that is why it has no browning and the fat has not rendered). The eggs station was over-whelmed with guests and even if you asked for an omelette to be soft the chef did not understand and still gave you one over-cooked. Breakfast pancakes were cold. Watered down juice at breakfast and nothing other than water at lunch (we didn’t venture into the Buffet in the evening). There was no ice-cream in the buffet or on the decks and if you wanted ice-cream branded products were available at an extra charge. Another thing that was watered down was the salad dressings. Very thin and rarely was there a blue cheese dressing. Room service breakfast was on time (30 minute window which is understandable) and warm but using the same poor quality ingredients. Cabin. Lets talk about something more positive. We had a Superior Balcony Cabin that delivered everything the brochure advertised. Bottle of Champagne; box of chocolates; binoculars and un-expectedly a good range of magazines. Plenty of movies to choose from and you can pause and go back to the same movie a day or so later. Comfortable bed and an invisible cabin attendant (this is a good thing) who whilst being stealthy did a great job and the cabin was scrupulously clean throughout the voyage. Just a couple of little issues: the outside balcony windows were not cleaned for the entire fortnight: we had a power cut (all power on the ship) one night for approx. 15 minutes the cabin emergency lighting came on (yep it works) and the announcement chime was sounded but no announcement. Another night there was an emergency called through the tannoy and an assement team was sent to one floor but this was apparently a false alarm. On another night we had no water in the bathroom….but this was at 03.00 so no real issue and another night our (and a lot of the other cabins) A/C was not working……but after reporting the next night it was fine and to their credit they handled this very well with feedback etc. Ship General Appearance; For a ship that is only 4 years old the condition of the ship was poor. The hull had various rust spots and we were surprised to never see anyone painting as other cruise lines do! Further to this you can see where they have previously painted as the paint is not the same colour white and therefore looks patched. Not once in the 2 weeks did we see any of the windows being cleaned and some of the windows of the Buffet were so dirty you couldn’t make out the view. If you look in the corners on the decks you will see that these areas are not cleaned properly and the Serenity Swimming Pool has some of the little tiles missing (not many but they were still missing) the LED strip lighting around the Serenity Pool under the seating around the pool was dropping down and an attempt to hold this up with white tape was failing as the tape was hanging down. Functionality: The Gym was a disappointment. I cycle and wanted to keep up some fitness whilst away. Only 2 fixed bikes for over 3,500 guests meant that it was difficult to get on one. The only time that I did the screen did not work effectively and therefore the session was not what I needed. This issue was exacerbated by a poor administration situation. I read in the daily that there was a Spin Class the next day at 08.30 and to book in at the Gym. I arrived at 07.55 to find at the end of the Gym a table with 8 or 9 clipboards. One was titled “Tour de France” and I put my name on the list and was approx. 3rd down. Got seated on a spin bike…..2 late arrivals and only one bike spare so the instructor read out the list. My name was not on it. It transpires that the clipboard that I had signed to was for a couple of days later. However I did not spot this as the date was in small print (opposed the title) and the clipboard for that days spin class was not on the table! If it had been I would have seen that it was full and had a wait list. Of course I wouldn’t have placed myself in that position and been embarrassed by being sent away. Much has been written on the lift system and deservedly so. Clearly there is an issue with the programing of the lifts……but despite much customer frustration this has not been resolved. Brace yourselves for this as it start as a pint of amusement but it will soon beyond a joke. Entertainment: The quality of entertainment was very mixed. The theatre must have gone over their budget as they reply on the theatre company for many shows but have not yet found a male lead vocalist who can hold an audience. The staging is good with some excellent sets. DNA and the Russian Acrobats were good and held our attention however The Brit Tones really need to watch a video of their performance……or really listen as they didn’t harmonize together……and the higher range Artist sounded like the moment Norman Wisdom collided with Donald Duck…but at least it gave us a laugh…for a few days. The Theatre is a pretty dull place to wait in your seat for the show to start. Other Cruise lines have waiters serving drinks (missed that one Carnival Accountants) and always entertain with video quizzes or videos relating to the act that you have sat down to see…. although this did happen on one occasion. Looking at the demographic of the ships guests it is most likely that most of them avidly watch “Strictly Come Dancing”. Britannia has built the lovely “Crystal Room” to enable people to floor dance. Unfortunately very few people used or sat in the room; which in turn must be so demoralizing for the live band that played there each evening. Why oh why didn’t the dance professionals have a slot each evening to present a show of each of the dance genres. Music around the internal public areas of the ship is rationed. The Crows Nest is a beautiful cocktail bar with the best views on-board. Paul the Pianist must have been on a work to rule. If he did arrive before 18.00hrs he waited until his time to tickle the ivories and did not start before 18.00…….and certainly would not play for more than 30 minutes. On at least one occasion he was late. Once he had left it took a while for piped music to be played. The Atrium for most of the early evening is pin drop quiet with no music at all. Lets have a little bit of atmosphere…..we are not talking Prodigy or Led Zep and even Supermarkets have canned music between BOGOF announcements. P&O Staff The crew on the P&O Britannia work hard and clearly engaged with their positions. I have already mentioned the cabin steward and the waiting staff in the Glasshouse who were worthy of an extra tip. In every other area the crew were good efficient and friendly……especially if you give them recognition and engage with them. I would like to say the same about the Officers but sadly cannot. We never saw the Captain around the ship…..perhaps our paths did not cross. The white shirts we did see never engaged with any guests……although I have to be honest that one night a white shirt did speak to me in the Glasshouse (no not the old joke of “get out of the way”) but asked if I was enjoying my meal. However I could see this was not his forte as he did not want to continue to speak when I did start to engage and moved away whilst talking …….more of a McDonalds “have a good day” moment. Disembarkation Leaving the ship was well organized. A few days before we were due to leave we received an envelope with a variety of paperwork including the baggage labels and customs forms. There was a very well written guide to filling out the customs forms and a prescribed time to take them to the Live Lounge for these and your passports to be checked and stamped by Barbados officials. Leaving the ship is the same as any other time and the bus was waiting to take us to the Airport Shore Excursions Curacao: we took a taxi to Mamboo Beach. This beach is man made but is a short taxi ride from the port and they arrange to also pick you up. Whist this is man made the beach is clean and the water warm and safe as there is a breakwater that protects the beach. The Vibe is good and the sun-beds are reasonable to rent. Aruba; another taxi to Palm Beach. Although this is a commercial beach with large hotels adorned along the beach….its a beautiful beach with good swimming and facilities…..and lots to watch. Not all the sun-beds are for rent but if you see Sandra at the pier by the Hilton you will get shade and 2 sunbeds for $35.00 St Vincent: We attempted to book the “Escape to Bequia” P&O trip but it was fully booked many weeks before the cruise. Decided to have a walk around Kingstown. Not the pretty destination you may think but rather downbeat and smelly. Grenada: We took the Water Bus close to where you leave the ship to Grand Anse Beach. £7.00 each way and worthwhile. Great beach…. Sunbeds and shade (or in out case rain shelter) was worth $20.00 St Lucia: P&O Excursion: Catamaran to The Pitons. A quick run into Marigot Bay was lovely before reaching the Pitons for pictures and then onto a lovely beach. Fabulous crew who worked hard to get us in the mood for dancing and we rocked the boat (lubricated by the correct amount of Rum Punch: Great value at £48.00 per head St Maarten: we booked the P&O Excursion Zipline Sky Explorere and Surf Adventure. Great fun and the Flying Dutchman is brilliant and certainly the only thing that will hold you back is that “top of the diving board” feeling. Worth the £99.00 from P&O as the park is more expensive independently. St Kitts: Another P&O Excursion: Cockleshell Beach Break. We were picked up at 11.15 and driven to Cockleshell Beach with a stop to see the view of where a strip of land sits between the Atlantic and the Caribbean Sea. Our ticket price included a fruit punch (small plastic cup upon arrival) and a beach chair. However a Celebrity ship was also in port and they had arrived sometime before us and taken almost all the sun-beds (there were no chairs on the beach). I had to go in search of sunbeds that had not been taken and drag them to the only shaded area behind all the other sets of sun-beds and parasols. We went snorkeling to discover the underwater was dirty and littered with cans, bottles and paper. Worst still was that there is a raised underwater area that the sea grass grows on. Fun to stand on but beware as there were spiky sea urchins that would really do some damage if you accidently stepped on one. There was no warning in the bus or at the beach. On the upside the food at the Spice Mill was good. Cost of £30.00 pp was not value…..take a taxi privately and perhaps to another beach. Antigua: P&O Excursion: Caribbean Sailaway. Catamaran to 2 beaches. Have to say a little disappointing. Crew were not so interactive and dumped us at Turners Beach for 1.5 hours (some drinks were available onshore free of charge) whilst they prepared lunch. Not something we have seen before as this type of trip the catamaran usually stays on the beach so that you can leave your bags etc. Lunch was ok but no fruit or deserts offered. Onto Deep Bay Beach where the catamaran did stay with us on the beach. £70.00 pp was not good value. Summary In summary we have very mixed feelings due to a number of factors that really should be improved. Our assessment is that P&O are confused which market they should be targeting. They have caught themselves between the new generation traveller who is aspirational and is moving up to cruising from a land based perhaps all inclusive holiday and the old guard that have sailed on P&O for decades. P&O don’t want to miss either markets and have also narrowed their target market to the UK (how many French would like to travel on a ship with a whopping great Union Jack on the side). The accountants have penny pinched to a point that it manifests in the quality and service. Did we enjoy ourselves? Despite the above criticisms we did. The itinerary was good and the Caribbean Islands are wonderful. We ate well in the evenings and enjoyed the sea days. However it is unlikely we will travel P&O again as we believe from experience there are cruise lines that deliver a package that is more suited to us. Read Less
1 Helpful Vote
Sail Date: February 2019
We chose Britannia for Caribbean cruise, as it was visiting islands we hadn’t see before. Flights on the Dreamliner were excellent. But the ship oh dear! P&O just haven’t got this one right. There are too many people crowded into ... Read More
We chose Britannia for Caribbean cruise, as it was visiting islands we hadn’t see before. Flights on the Dreamliner were excellent. But the ship oh dear! P&O just haven’t got this one right. There are too many people crowded into public spaces. The staff all seem to work extremely hard but there aren’t enough of them for the number of passengers. This was apparent on Freedom dining which was not good, long queues and even though we could see empty tables ready, people were turned away with a pager. Probably because either not enough waiters or cooks to cope with the numbers of tables Several times we gave up and ate at the speciality restaurants which were extra cost. The evening entertainment was poor in comparison to Azura. Specialist acts that used to be included in the main venues are now chargeable in the ‘limelight Club’. You have a beautiful Crystal room but hardly anyone in it. The cabin was adequate and kept clean by our lovely steward, but bed linen is now only changed once on a 14 day cruise. The air con is awful. We were both ill with chest infections that continued after returning home . Certain areas of the ship appeared unhygienic. We never saw any wiping down of the stair rails or encouragement to use antibacterial spray when entering dining rooms. We missed the promenade deck that is available on other ships. There was no outside space to sit other than if you went up to the lido deck. We did enjoy the gallery talk about LSLowry. It would have been lovely to have taken part in the tour of the Bridge & engine room but at £75 each it seemed expensive. The cabin account is not visible on your tv any more and I would suspect that many passengers got quite a shock on check out as There were many ‘chargeable extras’ that would soon mount up. Read Less
1 Helpful Vote
Sail Date: February 2019
We chose this cruise because P and O offered flights from our local airport. This was a huge bonus and meant we did not have to set out the day before, book a pre cruise hotel or arrange car parking. We also liked the itinerary with ... Read More
We chose this cruise because P and O offered flights from our local airport. This was a huge bonus and meant we did not have to set out the day before, book a pre cruise hotel or arrange car parking. We also liked the itinerary with lots of ports and places to see. This was our first time on Britannia and we were a bit dubious after reading some poor reviews. I can say if you have booked a cruise on this ship don’t worry, it is in great condition and.the food and service are good. You will have a great time. We loved the decor and thought it was sophisticated and tasteful. For this cruise we booked a larger inside cabin. This is the first time we had stayed in an inside cabin and were surprised at the level of comfort it offered.the cabin was very quiet and so dark at night a good sleep was assured. To be fair it’s not as nice as a balcony cabin but if you don’t have many sea days and want to be out and about it’s a great choice and offers big savings. We did not use the speciality restaurants as we found the food in the main restaurant very good. We were on first sitting fixed dining in the Oriental restaurant and this suited us perfectly. We were not so keen on the Horizon buffet, where the food seemed the same every day..not a patch on other cruise lines. Food mediocre and the flow of traffic in the serving area is chaotic. On the plus side you can always get a seat. As others have said the entertainment on Britannia is pretty good and we visited the theatre most nights. The biggest negative about Britannia is the lack of deck space on sea days. You really have to get up early to grab a good spot..and even then you are squashed in like sardines in a can. Staff do not move towels etc from ‘saved’ beds and many are left vacant for hours on end. Very unfair. I was also disappointed with the Lido pools, which seem to be a homage to the Benidorm / Butlin’s brigade. This area could be so much nicer. Come on P and O think of your core customers and what they want...more quiet peaceful spaces. By the way trying to get into the retreat on a sea day was impossible. We enjoyed all the ports and booked trips through Viatour, which were a lot cheaper than P and O and were as good, if not better. We do find St Marten is over populated with cruise ships, which makes everywhere over crowded and busy. On the day we were there we calculated there must have been around 20,000 cruise ship passengers in port. Hence we were quickly back on board. Overall, I prefer Holland America and Cunard ships. However, we had a great holiday made better by the local flights and seamless transfer when you arrive in Barbados. It’s off the plane, onto a bus and then straight to the ship. As we were on a late flight home we booked a day cabin for an extra £45. This was worth every penny and meant we arrived at the airport fresh and ready for our flight home. Read Less
Sail Date: February 2019
This was a new ship and the flight left from my local airport. The only deck you could walk on was the top deck and you would have to fight your way around sunbeds and passengers. The only way to sit outside on a deck was via Costa ... Read More
This was a new ship and the flight left from my local airport. The only deck you could walk on was the top deck and you would have to fight your way around sunbeds and passengers. The only way to sit outside on a deck was via Costa coffee shop. You would have to buy a coffee and sit among the smokers. Any other doors to outside were securely fastened for the whole of the journey. The air conditioning was freezing in the theatre and bars. You dont expect to wear cardigans in the Caribbean. Once in the Lido buffet you were bombarded by waiters asking you to book the other restaurants at £30 a person per meal. We tried Freedom Dining but it was not a good experience so once we were sent to the Oriental Restaurant as the the others were full the waiter kept our table for 6 for the same time every evening. Freedom dining didnt work for us. Read Less
1 Helpful Vote
Sail Date: February 2019
• Overall very enjoyable holiday – flights good, transfers seamless • Overall good quality accommodation o Small balconies but sufficient with 2 chairs and a table o Area around the wardrobe could be wider as hung clothes ... Read More
• Overall very enjoyable holiday – flights good, transfers seamless • Overall good quality accommodation o Small balconies but sufficient with 2 chairs and a table o Area around the wardrobe could be wider as hung clothes catch on bathroom door as it opened, not a lot can be done on this ship but needs considering for future builds o Food in waiter service restaurants was excellent as were the waiting staff o Selection of food in the main buffet could be more international and not so UK centric (Lancashire Hotpot as an example!!!) - that said the quality of the good available was very good o Very bizarre array of individual drinks packages available, over complicated and over-priced; the wine package however was good. We understand P&O are introducing a more exclusive drinks package in Aril but looking at the pricing structure WAAAAAAY too expensive …… you maybe need to learn from your competitors !! o A pity there was not an ice cream section available as part of the standard inclusive price!! o Entertainment was average o Medical staff (which were unfortunately needed on this cruise) were very attentive and efficient o On-board spending allowance needs to be looked at to offer a more consistent offering as we experienced fellow passengers who had received 4x the allowance we got for the same/lower grade cabin and where they booked a lot closer to departure date than we did, we felt we were penalised for booking early!! o Some other cruise ships offered fresh towels as passengers returned to the ship after a day ashore, a nice touch to get rid of potentially sandy towels straight away! Read Less
1 Helpful Vote
Sail Date: February 2019
My partner and booked this cruise as we felt like we needed a winter getaway. We also had a fantastic time on a January cruise in 2017 and wanted to explore more of the world using this excellent mode of transport. We are both in our mid ... Read More
My partner and booked this cruise as we felt like we needed a winter getaway. We also had a fantastic time on a January cruise in 2017 and wanted to explore more of the world using this excellent mode of transport. We are both in our mid 20’s and really enjoy hiking, exploring and just generally being active. The aim was to come back feeling relaxed but also like we gained new knowledge and experience. This would be our third cruise and first time with P&O. Embarkation and disembarkation I cannot fault, it is seamless from start to finish. We were on a charter flight and on arrival at Barbados we were whisked straight off the plane to the ship. We had no queue to check in and get our cruise cards created. On departure day everything is digitally signposted to make sure you know where you need to be and at what time. Our cases were taken the night before and immigration came onto the ship to handle our paperwork the day before we left. We were given our flight tickets around 4 days before departure along with our luggage labels and explanation of the process. The dedicated lane at the airport for cruise passengers was also super speedy, definitely the best we have encountered. Exercise & Leisure: There is a well equipped gym and running track on the upper deck, we used these everyday and found there was enough equipment for everyone without having to wait around (obviously there are peak times e.g. around 9am). There are free sessions such as the ‘morning stretch’ that you can sign up to along with classes such as spinning which come at a small fee. There is also a basketball court and golf area (no mini golf though which would be an excellent addition). Beside the gym is also the cookery school kitchen which looks fantastic, we did not get to experience this but there was always a variety of different classes advertised for a fee. The spa we did not use, on our first day at sea we went to have a look around at the thermal suite which appeared quite small plus it felt like a really hard selling approach to get us to purchase day passes. We did not receive our requested call back for availability and so we did not visit. There is also the ‘retreat’ open air spa terrace available for booking in conjunction with the thermal suite. Entertainment & Activities: Everyday you will find a full program of things you can get involved in within the cruise personaliser which is dropped off outside your cabin each night along with port information. We played bingo in Brodie’s bar purchasing a pack for £15 which included 5 games and a bonus 3 tickets for one game. We also really enjoyed the aqua fit classes which took place in the lido pool which was free. Throughout the day there are quizzes, talks from aviation experts, reflexology sessions, you can book your next cruise or just sunbathe out on deck. You will also find usually 2 different films showing throughout the day in the studio, there’s a great selection for all. We only attended one show in the theatre which was called ‘astonishing’, I won’t spoil it for those that haven’t seen it but we found it entertaining given its interactive nature. Shopping: Within the main atrium midship you will find a selection of stores selling jewellery, clothing and alcohol. They did a number of flash sales on products but we still found everything very pricey, however they do come in handy when you have an emergency such as not packing your tie (will set you back £12). Just opposite reception you will find another store selling biscuits, suncream, merchandise, playing cards (£3) and amongst other things the washing tabs you need for the washing machines (£1 each). Food and drink: I cannot tell you how many bars there are on this ship, they are everywhere! You can also get costa coffee at select places also. The market cafe on deck 5 also sells wonderful looking cakes and bakes designed by Eric Lanlard and also crepes and ice cream. We were allocated to second sitting dining (8:30pm) in the Oriental restaurant on a table for 2. I don’t eat food containing dairy and informed our travel agent when booking and I was looked after fantastically. I ordered my food the day before getting a sneak peak of the menu and everything was cooked for me with the same choice as everyone else minus the dairy. Our waiters were phenomenal and they really added to our meal times. We had 4 formal nights and the dress code is strict so don’t forget your tie or suit jacket! The horizon buffet is also always well stocked; if you need help with a dietary requirement you can ask the staff in the yellow ‘how can I help’ aprons. You have everything available at breakfast including cooked breakfast, fruit, pastries, pancakes, cereal, yoghurt, juice. Lunch is always something different but you can always have salad, fish and cold meats, soup along with a wide selection of hot dishes. Afternoon tea is served in here from 3pm and also in the oriental restaurant from 4-4:45pm. There are always numerous cakes, sandwiches, pies, scones, crumpets and unlimited tea. Outside either side of the lido pool you will find a grab and go section for quick sandwiches, fruit, salad etc at lunch and also pizza, burgers, hot dogs and chips served until around 6pm. There is also Jude’s ice cream and costa coffee here too. We also chose to pay extra to dine in Eric Lanlards restaurant ‘The Epicurean’ for afternoon tea. It was fantastic with a wonderful selection of food and experimental desserts along with a large choice of tea (including chocolate tea). The decor is also very light and airy, this is a must for any foodies and it was extremely reasonable price wise. You can also dine at other restaurants such as Sindhu and the Limelight Club (evenings entertainment by a known performer) for a fee. Ports & Excursions: We had a fantastic itinerary and loved each of the ports we visited. Our favourites were Grenada, Dominica & St Lucia. We booked the eco trek for Grenada which led us through a plantation, learning about all of the spices, plants and fruits the island holds. We then ended up at a waterfall in which you can take a refreshing dip. Our tour guide was fantastic however if you struggle walking up pretty steep hills on a continuous incline then this may not be for you as the way back is pretty much all uphill. We also had a to cross a river barefoot but this was all part of the fun! In Dominica we booked the hot springs trip. We swam through a gorge which was also one of the film areas for Pirates of the Caribbean, then onto the Bongo Baths which were wonderful. Naturally heated pools of water at different temperatures in a tranquil setting. You do have to take a dip in the cold before leaving to get your pores closed up (leaving open leaves you vulnerable). St Lucia we planned ourselves and already researched that we wanted to go pigeon island. I’m the port are there are always numerous people asking if you need a taxi, we paid $40 return for two with a pick up later in the afternoon. We had a fantastic time climbing up hills, taking in the scenery and relaxing on the beach; you must also visit Jambe de Bois for food and cocktails, it is fantastic! I would say don’t be afraid to do some pre trip research as shore excursions can be expensive. In Antigua we booked kayaking and snorkelling. Our guides/instructors were really superb and we had an awesome day, pretty arm intensive at the start but all worth it! We saw lots of beautiful sea creatures and enjoyed a few cups of rum punch in the sunshine. I would personally substitute Çuracao with Trinidad & Tobago as this port was the least active for us. We explored the local area and the Kura Hulanda museum but beyond this we would have needed to go further out to find some more activities. Cabin: We had an inside cabin which we found to be excellent value, we spent so much time out of our room we didn’t feel the need to book a balcony. The queen bed was great and very comfy plus we had numerous storage spaces and an adequate size bathroom. Our housekeeper cleaned at least twice a day, we could not fault how clean the cabin was. Overall we had a fantastic trip, we really did not want to come home! We want to travel with P&O again and cant wait for our next cruise. Read Less
3 Helpful Votes
Sail Date: February 2019
Three adults travelling . We wanted to visit the Caribbean and this cruise was visiting St Lucia when England were playing the West Indies which we had a particular interest in. Never been on the Brittania before and there was noting to ... Read More
Three adults travelling . We wanted to visit the Caribbean and this cruise was visiting St Lucia when England were playing the West Indies which we had a particular interest in. Never been on the Brittania before and there was noting to complain about it was brilliant . We had wonderful food, smart comfy clean cabin and the staff were very friendly nothing too much trouble. Nelson and Paul looked after us in the Oriental reastaurant . The buffet was also good in the Horizon apart from the minority of rude people pushing in , it was as if they hadn’t eaten before! I don’t think there is much P&O can do about them though. We have sailed before with P&O and would definitely recommend them they make everything so easy for you from the day you book to when you get back home . It is a really relaxing holiday . We had wonderful a day at the cricket in St Lucia . We didn’t book through P&O however local taxi there and back was reliable, thank you Bernard from Real St Lucia Tours we definitely recommend you and buying tickets for cricket was easy . We had a lovely holiday and will be saving to go on a cruise with P&O again . Read Less
Britannia Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Shore Excursion 5.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 5.0 N/A

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