6 Helpful Votes
Sail Date: May 2019
We fell in love once we were on board. Over the top service and warm compassionate crew and servers. We made some new friends and managed to share some laughs and some tears as well. Since we got the free upgrade to The Owner's ... Read More
We fell in love once we were on board. Over the top service and warm compassionate crew and servers. We made some new friends and managed to share some laughs and some tears as well. Since we got the free upgrade to The Owner's Suite (TOS) from our explorers suite, Viking did everything in their power to make magic happen on all levels for our 30th anniversary. Attention to detail at every corner and smiling faces at every occasion. That is until we had to leave our cabin and our steward Olivera behind. She made a lasting impression on us and touched our heart. Olivera would make a great Miss America coach one day as she has the ability to take any humble lady and make her realize why she is special and why she deserves to enjoy every aspect of the cruise including spa and take advantage of all the benefits that come with TOS. A special thanks to Olivera, Wendy, Daniel and Hector for making the private party happen with such passionate care. Special thanks to Manuel for his expert planning at the last minute when one of our excursions was canceled (we were the only ones who booked it). Also special thanks to John at the gelato bar and Sara who served up smiles at the same time she served your Sangria and everything else. We pray one day to meet up with this crew and servers again. As far as the excursions go, we felt that we got more out of the custom tours we planned than the major bus excursions. The Vatican museum was pure madness and we should have booked a private excursion there. What folks should take away is that the included tours are going to be super popular ones and the majority of the other tours will still be popular. Our favorite dining experiences were with Manfredi's and The Chef's Table. The calamari at Manfredi's is light and crispy, and they treat their seafood and meat dishes with respect. Daniel and Hector do a great job with their themed fixed menu at the Chef's Table. On the ship, I found the pools to be limiting but at least with Viking they are not crowded. The heated pool area on deck 1 features a slippery set of stairs that I slipped on and tore a gash in my right ankle which is now all black and blue. My issue was that I presumed if it was a pool step it would be like my personal pool and be a little rough on the step surface. I should have planned better, but Viking could make some additional safety precautions in my opinion. Overall, we would definitely book again, and have already planned our next outing to Australia and New Zealand over Thanksgiving 2020. Read Less
7 Helpful Votes
Sail Date: May 2019
We booked our Viking Mediterranean Odyssey cruise and pre-stay in Venice We traveled with another couple, two close friends, who also booked with the same agency, Cruise Planners. In just about every aspect, this trip exceeded our ... Read More
We booked our Viking Mediterranean Odyssey cruise and pre-stay in Venice We traveled with another couple, two close friends, who also booked with the same agency, Cruise Planners. In just about every aspect, this trip exceeded our expectations. Our pre-stay in Venice was perfect. What a wonderful city for exploring the maze of narrow streets, canals, shops, and restaurants. Viking put us up in the Hilton Molino Stucky hotel in Venice. The hotel was beautiful with very clean and spacious rooms, a great location away from the crowds, and just a short complimentary water taxi ride to St Marks Square. With our pre-stay and overnight in Venice on the ship, we had a total of three days in Venice - a great beginning to a great cruise. Our ship, the Viking Star, immediately impressed us. This ship was Viking’s first ocean ship and therefore its oldest, but you wouldn't have known that. With its modern, bright Scandinavian decor, it was one of the cleanest ships we have ever seen. Viking included complimentary wine and beer at lunch and dinner, transfers, and two on-board specialty restaurants. Wi-Fi was free and unlimited, and it worked well in cabins and public areas – better than any of the other ships we have sailed. At sea, we were even able to use the Wi-Fi for face time and Wi-Fi phone calls, which is impossible on most cruise ships. One of the most enjoyable complementary inclusions was the Nordic spa, which had a salt water thalassotherapy pool, a steam room, a hot tub, a sauna, heated ceramic lounge chairs and a cold plunge pool, as well as a unique "snow grotto". We also enjoyed the unique infinity pool with a great view from atop the stern of the ship as we cruised along. The ship layout was easy to learn, and navigate as it had a nice, common sense flow to its design. Before our trip we attended a Viking presentation and were told that a ship of this size would normally accommodate about 1200 passengers, yet Viking reduces that to 930 passengers, giving the ship a less crowded feel. This isn't something I put a lot of faith in. After all, when is the last time you cruised and the ship didn’t feel crowded, especially around the buffet? However, Viking was right. The ship really didn’t feel crowded at all. It was easy to relax and enjoy the ship amenities, and we never had a problem getting a lounge chair like many other ships. We had stops in Split, Dubrovnik, Corfu, Naples, Rome, Florence, Monte Carlo, Marseille, and Barcelona with a day at sea. At each port, Viking supplied a free included tour. Most of these were walking tours with some better than others, but we were able to break away from the tour at any time and always had ample time to explore on our own. In addition, there were opportunities to book additional tours at cost. One of the best was an all-day small group tour with a separate tour provider, the Shore Excursion Group, that we did of the Amalfi, Positano, and Sorrento coast with two other couples – a remarkable day that we will always remember. We felt that the food on the ship was OK – not bad but not outstanding either. The important thing to note was that there are several venues for eating, so finding something to our liking was never a problem. As an example for dinner, we had choices of the two specialty restaurants (with reservations), the main dining restaurant, the world café (buffet) and a themed buffet provided at the pool-side grill. The onboard entertainment was very good, with a solo guitarist, solo pianist, string duo, house band and a house vocalist quartet. There were two occasions when local entertainment was brought onboard and we felt that Viking has the opportunity to improve their shipboard entertainment by bringing more good off-Vegas talent onboard for short periods in a manner similar to other cruiselines like Celebrity. The service from the crew was outstanding and the staff seemed genuinely cheerier than what we have seen on other cruise lines. One crew member, who had worked the cruise industry for many years, on several of the major cruise lines told us that Viking was the best company to work for. He told us they really took care of its employees and in his opinion life with Viking was much nicer than any of his other gigs. This positive attitude showed from all of the staff that we encountered throughout the ship. We had a wonderful cruise experience from Viking and Cruise Planners and look forward to more in the future. Read Less
13 Helpful Votes
Sail Date: May 2019
We’d traveled with Viking twice before on their river cruises and love the Viking experience. I took my wife on her first cruise experience to the western Caribbean on one of those large ships and it was a disaster. So I convinced my ... Read More
We’d traveled with Viking twice before on their river cruises and love the Viking experience. I took my wife on her first cruise experience to the western Caribbean on one of those large ships and it was a disaster. So I convinced my bride we should try a Viking Ocean Cruise and neither one of us had been to Italy so the Odyssey made sense We started our trip with the Tuscany pre-sailing stay and were so glad we did. They put us up in a beautiful Tuscan Villa just outside of Florence and it couldn’t have been more charming. The accommodations were excellent, the service outstanding and the views were what you’ve seen in movies and pictures. We were taken on full day tours in high end motor coaches with a guide who put all other guides to shame. The tours were nice but as usual, the local guides tried to pump too much information into your ear so off we went to explore on our own once the meeting place and times were set. We enjoy the local shops & such but live just finding a small outdoor cafe and having a coffee or a glass of wine with some small nibbles. Viking bussed us to Venice where we picked up the Viking Star. What a beautiful ship. For a small ship it was quite large. But by comparison, we were docked next to the Royal Caribbean Oasis of the Sea and we were tiny by comparison. We had cabin 8007 which we found to be a perfect location. The ship was easy to learn and easy to get around. The first thing you notice is how warm and friendly the crew is. From the stateroom stewards to the bar tenders, waiters, kitchen staff, etc. We spoke to many of the staff we came in contact with and they were genuinely happy to be there despite the hard work and long hours. To a person they all thought Viking was the best of all the cruise lines to work for. There were bars & restaurants all around the ship so getting a drink or a little something to eat was never an issue. There is the World Cafe buffet for breakfast, lunch, and dinner, The Restaurant for breakfast & dinner and two other specialty restaurants that required reservations. Viking has a casual attitude so resort casual is fine for all the restaurants and pretty much anything goes in the buffet. So gentleman, leave your suits and sports coats at home. The real treasure is up in the Explorers Lounge which has a fabulous bar and lounge overlooking the bow of the ship as well as a little cafe that serves the best breakfast waffle you’ve ever eaten and then later in the day some of the best desserts. Cannot recommend it more. There is a wonder spa, workout facility, and an area near the spa with a hot pool, sauna, steam room and a snow grotto. Kinda crazy fun. The included tours and fine for getting around the various ports of call but there are many optional tours available as well at an additional expense. Check those out on line. The included tour in Rome was our least favorite so if there’s something really specific you want to see or do there, book that. Overall, I’m not sure you could have a better cruising experience than with Viking. Nothing in life is perfect but Viking seems to get as close as humanly possible. Now, I’ll caveat that with if you’re a whiny type who just likes to complain about the littlest thing, we’ll, nothing’s going to make you happy so just stay home so the rest of the passengers can enjoy themselves. Read Less
Sail Date: May 2019
We have looked through numerous Mediterranean cruise options and found the Viking itinerary and sailing dates to best fit our expectations. This was our first cruise with Viking and we were more than pleased with the choice. My wife is ... Read More
We have looked through numerous Mediterranean cruise options and found the Viking itinerary and sailing dates to best fit our expectations. This was our first cruise with Viking and we were more than pleased with the choice. My wife is gluten free and could not have been better accommodated. We also experienced a mix of included and optional excursions that fully satisfied our expectations to experience the culture, language, cuisines and religious sites of the ports of call. The Viking Star is well appointed and has a wonderful display of tasteful art. As a smaller ocean going vessel, the staff and crew can focus on each individual guest. We loved the personal touch and level of attention we received especially with our dining experience. The drink package was great and reasonably priced. The entertainment on board was excellent! We had a pre-cruise stay in Como and Verona that was absolutely wonderful. We will cruise with Viking again for certain and highly recommend it to adults who are looking for a refined cruise with a personal touch and a strong focus on experiencing the local cultures and history of each port of call. Read Less
9 Helpful Votes
Sail Date: May 2019
I hate writing bad reviews but, with the money we spent well over $25,000. We choose this cruise line because we had heard so many wonderful things about Viking. We had been looking forward to this cruise for a year. This to us was not a ... Read More
I hate writing bad reviews but, with the money we spent well over $25,000. We choose this cruise line because we had heard so many wonderful things about Viking. We had been looking forward to this cruise for a year. This to us was not a Mid-Luxury Cruise. We have been on many cruise lines average, mid luxury and Luxury. We selected the Explorer suite aft #5109 for the size of cabin. There is no value you here as many things were skimped upon and I suspect awards bought for by Travel and Leisure for marketing purposes. Will never sail again with Viking. Costly mistake $$$$. Cabin: Upon our arrival the mini fridge was not working and warm. They replaced it the next day. The cabin was so hot we had them turn off the heated floors in the bath room. I am sure it nice to have this feature in a colder climate. It was 75 outside in Athens and very humid throughout the entire trip. The suite is roomy but, not as roomy as others we have been on in this category still comfortable in size but, just not worth the extra dollars we spent. The bed was hard as a rock and very uncomfortable. They had to place a topper on it but, still it was very uncomfortable. Would not recommend for arthritis or lower back issues. There is no storage in the living area and furniture is not comfortable for sitting, reading or watching a movie not to mention the angle of the furniture. The room is pleasant and the Scandinavian look is just not practical. Bath towels were thin and scratchy and although the bathroom is very roomy and beautiful even after cleaning efficiently twice daily by our steward smelled consistently of mold because the water from the shower sits on the floor and even though it is pitched doesn’t drain properly or quickly. Water pressure is very good. Also only one plug for the hair drying located in the tight closet underneath the shelf which is totally inconvenient. You have to get on your hands and knees to plug it in. Should have been placed above near the mirror. You can not use a hairdryer in the bathroom on any ship. Always seemed like the a/c would go off when in port and the cabin would get hot. Awful smells from the new carpet glue they installed in front of our door at 10:00pm. The smell never dissipated and smelled throughout the rest of our trip along with the smell of petroleum when they would fill up in port. Ship: The ship is beautiful but, the decor seems repetitive but, certainly not a deal breaker. Similar looking furniture throughout the cabin and ship. It is spacious so it does feel as though there are few people on board. Lots of space to be alone which was nice. Food: I never thought I could say this about any cruise line but, the food was the worst. I am not that picky of a eater nor is my husband but, the Buffett choices were so skimpy and almost all food over cooked. Beef tough, fish dry, no semblance of theme. Nothing exciting here very basic. The same repetitive things for lunch and dinner for 14 days and nights. Rice, potatoes, a meat sometimes attempts at ethic foods again either tasteless or over cooked. I ended up eating a lot of salad. They do include beer and wine with lunch and dinner but, mostly table wine. Not exactly how I saw that going. So disappointing! The Chef’s table was very good but, the menu repeated for 3-4 days and you can’t eat there every night as you have limited times and reservations. On the many attempts to the Restaurant(main) the sign said closed check your daily newsletter.....what? Why not post the times. When it was supposed to be opened it was closed. One day for lunch we stayed on board and ate at The Pool Grill. There was absolutely not another person on board guessing all on excursions. We had already been to the port so we decided on lunch. Our first clue should have been the 10 or so hamburgers stacked up in a pan under a heat lamp. We ordered and the cook place them back on the grill. My husband definitely felt ill that night. We brought this up to the restaurant manager and he said that is not acceptable to precook them and he would speak to the chef. Two days later we saw for steak and lobster night 8 steaks same pan same location same heat lamp. I guess he was just placating us. Live and learn. Staff and service: The staff is overall very good and for the most part always there to try and help although some could use some better customer service skills such as the Explorer desk who at the end just didn’t want to help with something as simple as a plastic bag. Cabin steward excellent Dwe worked hard to keep things in our cabin tip top. We tipped him generously because he worked so hard and was so on the ball. Excursions: Mostly good except we did have one guide in Olympia who just droned on spewing out factoids which was grating. This can happen on any cruise so again not a deal breaker. But, tours were very well organized. The thing that was annoying is you didn’t have a time to meet for your excursion until the night before. Not sure why but, they were on time so maybe that’s why. They do provide headsets that recharge in your room. Don’t forgot them or you are out of luck. We saw several people who forgot them and didn’t have them for tours. We always brought them. They are great devices but, then you so have to lug them around remember to bring them. Spa: Spa was very nice and including the pools, saunas and snow grotto interesting. When I went to change and shower there was no body lotion? Again skimping. I mean if you allow people to use the spa why only provide hand soap and hand lotion? WiFi The so called free WiFi is WORTHLESS!!! It didn’t work for most 90% of the time on board. Tech came down and checked it but, it kept disconnecting even while he was there checking it. He couldn’t figure it out and said they just changed it and have had problems with it in the past. I needed to be in contact with our house sitter as we had a problem in the basement. I ended up having to use my cell because it kept disconnecting and couldn’t text or email. My bill was over $500. I had planned on using their WiFi to stay in touch. I do understand satellite internet isn’t the best but, this happened even in port. Don’t offer WIFI If you can’t deliver. Just another thing someone dropped the ball on because this is a new ship that should not have happen. It was so slow nothing would load. In closing there are things one can overlook on any trip or cruise. The little annoyance certainly yes. This was not the case here. We spent a great amount of money and were taken for an expensive ride. Never Again! Buyer beware! Read Less
Sail Date: May 2019
We had cruised with Viking River Cruises and wanted to have an equally memorable experience while visiting Greece, Montenegro, Croatia, and Slovenia. We are so glad we chose Viking for this cruise. Our room aboard the Viking Store was ... Read More
We had cruised with Viking River Cruises and wanted to have an equally memorable experience while visiting Greece, Montenegro, Croatia, and Slovenia. We are so glad we chose Viking for this cruise. Our room aboard the Viking Store was very comfortable and we had excellent WiFi coverage while onboard the ship. The various dining rooms and lounges were beautiful and the staff was very attentive to our wants and needs. We were very pleased with our guides in the various ports we visited and we loved the excursions that we had selected prior to the trip. We would advise others to take the tour of the excavation site of Akrotiri on the island of Santorini; it is amazing how far advanced that civilization from 4,000 years ago was! We also thoroughly enjoyed the music made by the waves hitting the sea wall at Zadar, as well as the tour which took us to Lake Bled where we viewed the Dolomite Mountains and the turquoise waters caused by the limestone. The onboard entertainment was excellent; we looked forward to the shows provided by talented, young musicians. We did not sign up for this cruise with family members or friends, but people on the excursions were very friendly and we learned a lot from the people we met. We liked the cruise so much that we have signed up for two more Viking Ocean cruises--one in the British Isles and another in the Western Mediterranean. Read Less
Sail Date: May 2019
Great itinerary and wonderful Viking customer service . This was our third Viking cruise and our first Viking ocean Cruise. Really like being able to meet people on Cruise Critic prior to the cruise. The Meet and Greet put on by Viking ... Read More
Great itinerary and wonderful Viking customer service . This was our third Viking cruise and our first Viking ocean Cruise. Really like being able to meet people on Cruise Critic prior to the cruise. The Meet and Greet put on by Viking was really a nice touch. We were able to make friends on this cruise and book two more cruises with some of the people we met. The tour guides are always so knowledgeable and the ports of call are always the best. The pre-extension in Venice was nice , as was the hotel we were booked into by Viking. Our dining experience was excellent as usual with a wide variety of food available. We met with a Viking representative onboard and booked our next two Viking River Cruises. The discounts we received for booking onboard were great! Service on Viking is always top notch and is a big part of why we keep coming back to Viking. I highly recommend cruising with Viking! Read Less
Sail Date: May 2019
In 2016 my husband & I were on Mediterranean Odyssey-Barcelona to Venice. He had a compromised immune system from cancer. He picked up an infection & we had to leave cruise in Civitavecchia, Italy. He has since passed away. I ... Read More
In 2016 my husband & I were on Mediterranean Odyssey-Barcelona to Venice. He had a compromised immune system from cancer. He picked up an infection & we had to leave cruise in Civitavecchia, Italy. He has since passed away. I wanted to visit the countries we missed in the Adriatic so my friend & I picked this cruise - same ship my husband & I were on. We loved every port we visited esp. Dubrovnik & Kotor, Montenegro. The food was excellent & surroundings were fantastic. I wish we had one day at sea to enjoy the ship more. I also wish we had chosen the optional tour to Lake Bled when we stopped in Slovenia. We did take an optional tour in Dubrovnik- Land & Sea and in Athens-Acropolis & Museum. We ate dinner at Manfredo’s one night-excellent food & service. We love not having a casino, millions of photos, art sales & “sail always”- let’s sell more drinks. Also enjoys lectures rather than constant shows. On Viking there is a good mix of different kinds of entertainment. Read Less
6 Helpful Votes
Sail Date: May 2019
We left Venice May 6th on Viking Star on the "Empires of the Mediterranean".....a long anticipated trip which turned out to be almost as wonderful as we imagined! Our cabin (6087) was spacious and we did spend a lot of time ... Read More
We left Venice May 6th on Viking Star on the "Empires of the Mediterranean".....a long anticipated trip which turned out to be almost as wonderful as we imagined! Our cabin (6087) was spacious and we did spend a lot of time there enjoying the view from our balcony. The Star is a beautiful ship from one end to the other and we quickly discovered our favorite spot was the Explorer's Lounge with wide windows and comfortable seats and a great bar (be sure to get the Silver Spirits package!). We enjoyed our meals in the speciality restaurants much more than the World Cafe which is pretty much a buffet with lots of choices but it became not as special after a few days. However, our time on the Star was compared at every turn to our River Cruise last year on the Viking longboat, Mani. WE LOVED THAT CRUISE! Having a small number of people on a ship certainly makes it easier to make friends which makes for a much happier time! We met three couples almost immediately and we bonded for the whole trip and still are in contact. I hear a lot of people saying the same thing about making friends on a River Cruise. The Ocean ships have over 900 people and not as much opportunity to make friends as there are so many options available for activities and dining. We truly love anything Viking though! Hope for more cruises but the trip over the pond is getting harder and harder. Read Less
Sail Date: April 2019
We have experienced 2 Viking river cruises in the past and have always received top notch service. The ocean cruise did not disappoint. The smaller cruise vessel made the experience more intimate. Our room was more spacious than other ... Read More
We have experienced 2 Viking river cruises in the past and have always received top notch service. The ocean cruise did not disappoint. The smaller cruise vessel made the experience more intimate. Our room was more spacious than other cruise ships. As always, the food and service was exceptional. My sister and niece joined us on our trip and as first time Viking travellers they were very impressed with the itinerary, service and quality of the meals. We opted for to take 6 optional excursions and found they were a good value. The service was good on all the optional excursions. The tour guide on the included Corfu tour was unfriendly and not responsive to your questions. She was our only negative tour experience. The sea was quite rough at night on the trip from Corfu to Dubrovnik but not likely something that could have been prevented. We would definitely take another Viking cruise in the future. Read Less
Sail Date: April 2019
Daughter and I chose this cruise as she wanted to see the Krka Waterfalls and I wanted to see Pompeii so this cruise was for us. We flew to Madrid for a couple days & took the train to Barcelona which we explored also for a couple ... Read More
Daughter and I chose this cruise as she wanted to see the Krka Waterfalls and I wanted to see Pompeii so this cruise was for us. We flew to Madrid for a couple days & took the train to Barcelona which we explored also for a couple days before embarking on ship. Wonderful that we could leave our luggage with Viking before embarking and doing some touring on our own. Our deck 3 deluxe veranda room was large enough for us and enjoyed the small balcony. Plenty of dining, entertainment and activity choices. Service was excellent and included shore excursions & optional excursions also were excellent. Laundry facilities on each deck was exceptional and greatly appreciated. After disembarkation which went very smoothly, we traveled in Italy on our own for 4 days. All around perfect voyage for us so we won't travel on ocean or river cruises on any other cruise line. Read Less
Sail Date: April 2019
Always wanted to see the Mediterranean countries and the architecture and culture. We had been told about this cruise in 2015 when we were on the Legend The ship was great but the tour company needs to step up their game. ... Read More
Always wanted to see the Mediterranean countries and the architecture and culture. We had been told about this cruise in 2015 when we were on the Legend The ship was great but the tour company needs to step up their game. Amenities onboard were great and the staff fantastic as you expect from Viking. The various restaurants had excellent food and choices. The staff couldn’t do enough for you. Only problem onboard was the pools are too deep to stand for someone like myself who is 6’1”. Cabin steward Madi excellent . Entertainment was very good and especially in the Atrium after hours. The wine choices were very good as my fellow traveler is a wine expert and did not feel the need to purchase other level wines. I found doing the pre cruise tipping better as I didn’t have to worry about it after the trip and I then could give extra where I felt appropriate. Read Less
Sail Date: April 2019
Traveled with Viking previously and had a wonderful first time experience. This cruse was as good and meet and exceeded our expectations. Met a few of the crew from our previous cruise which was a plus as we appreciated their service on ... Read More
Traveled with Viking previously and had a wonderful first time experience. This cruse was as good and meet and exceeded our expectations. Met a few of the crew from our previous cruise which was a plus as we appreciated their service on our previous cruise. Everything was smooth from our departure of our first flight to our return. Food and service were great as expected. Traveled with some friends from our previous cruise. Ship and crew were great. Sad to have to leave the ship as we could have used another week! Recommend to others to visit Croatia. Our guide was a young girl during the wars and added a wonderful context to what we saw. The Guide on our tour of Pompeii was so good I would visit again if the same guide was conducting the tour. My wife thought he was handsome as well. he was younger than me and Italian - can't compete! Will travel with Viking again! Thanks for your service and care of your guests. Read Less
Sail Date: April 2019
We chose Viking for our first ocean cruise based on some friends recommendation and on-line reviews of cruse lines. Viking proved to be as good as all the highly-rated reviews we read. We were so impressed with the attention to detail ... Read More
We chose Viking for our first ocean cruise based on some friends recommendation and on-line reviews of cruse lines. Viking proved to be as good as all the highly-rated reviews we read. We were so impressed with the attention to detail from the Viking staff. We didn't even have to carry our bags once we got them off the baggage conveyor belt in Venice. When we got to our cabin our bags were there. Every staff member seemed very happy to serve you and made every day enjoyable. The food was every bit up to our expectations. Not even one disappointing meal. We got room service for 3 of our breakfasts and they were prefect...not cooled off from the trip from the kitchen. How do they do that? The special sea food buffet one night was fabulous. Every shell fish imaginable. We loved it, especially the king crag legs. The included excursions were very good, though hard for us to understand all the guides were saying, due to their accents. Not their fault, just hard to follow sometimes. We did 3 paid-for excursions which were much better, especially our trip to San Gimignano and the farm we visited nearby where we had a great buffet lunch. We appreciated that you could opt to be on your own during the port stops, rather than follow the tour guide. We did that several times and it was great. No issues getting back to the ship on time. We didn't go to most of the entertainment events, but the one we did, on the last night was very good. The piano player and 2 guitarists in the atrium were fabulous. Very talented. We were so impressed over-all that we just last week booked another Viking cruise for next year, this time a river cruise. Read Less
2 Helpful Votes
Sail Date: February 2019
I chose this cruise because it left from Miami where I live. The ship is beautiful and is keep extremely clean in all areas. Service in all area were polite, pleasant and happy to help in any way needed. I was a single traveler so my ... Read More
I chose this cruise because it left from Miami where I live. The ship is beautiful and is keep extremely clean in all areas. Service in all area were polite, pleasant and happy to help in any way needed. I was a single traveler so my cabin was quite comfortable. For two people I think the drawers are not adequate.Shower was exceptional hot water whenever needed.The Manfredi's restaurant was the best food and service on the ship. Breakfast and lunch at the buffet and pool area had great selections of food chooses. The night time shows in the theater were very good, young and enthusiastic performers. The late night Torshavn Clubs entertainment , the Viking band and both singers and guitarist were exceptional. Shore excursion on St Martin was disappointing, too long and very depressing area. Excursion on Madeira and Barcelona were excellent. One last note traveling as a single person, the supplement charges are quite high. Read Less
7 Helpful Votes
Sail Date: February 2019
We are incredulous about the service on this ship: friendly, attentitive, and conscientious. Each person we see greets us warmly and with authenticity. The waiters learn your names within a day or two and treat you like royalty. After ... Read More
We are incredulous about the service on this ship: friendly, attentitive, and conscientious. Each person we see greets us warmly and with authenticity. The waiters learn your names within a day or two and treat you like royalty. After five days of being at sea, there is no let up in the attention to detail and graciousness. The food is generally quite good; the sushi bar is excellent and Manfredi's is uniformly delicious. We regret getting the silver spirits package however because one of us drinks only wine and the included wines listed are sub-par. The hard liquor choices on the other hand are wide-ranging and more than sufficient! Silver Spirits runs about $20/day and covers drinks up to $15, which is the price we normally pay for a single servings of wine so we thought we'd be okay, but were quickly disappointed. Next time we'll know or bring our bottles onboard which they permit. Love the ship, the room to spread out and the wifi has been terrific! Read Less
6 Helpful Votes
Sail Date: February 2019
We have sailed transatlantic six times, this was the best experience in many ways. The five lecturers kept us busy two or three times s day with history, ecology and sports talks. Athens crew was friendly, helpful, professional, ... Read More
We have sailed transatlantic six times, this was the best experience in many ways. The five lecturers kept us busy two or three times s day with history, ecology and sports talks. Athens crew was friendly, helpful, professional, informal, consistant. The food was excellent in all venues. There is no extra charge for the two specialty restaurants, The public spaces are comfortable with many quiet nooks, books, art, board games, etc. The cabin is large and well furnished with a great bed. The bathroom has a large shower and heated floors, there's a built in night light. Very good entertainment, it varied from classical to song and dance plus we had an exceptional magician who also gave free classes. Viking Star transatlantic fills your sea days with interesting speakers, cooking classes, bridge lessons, craft classes, all free. Overall, great value for money. We are ready to do this cruise again next year. Read Less
16 Helpful Votes
Sail Date: February 2019
We went on this cruise , after hearing how great viking was . Boy were we disappointed . First the good things, the boat was clean new and well decorated . The cabins were the same and they probably had the biggest bathroom that we have ... Read More
We went on this cruise , after hearing how great viking was . Boy were we disappointed . First the good things, the boat was clean new and well decorated . The cabins were the same and they probably had the biggest bathroom that we have ever encountered. The Italian speciality restaurant had the best food on the boat. All the staff that we meet , from the bartenders to the room steward were professional, help-full and friendly. Now the bad . I have always wanted to visit Cuba , its on my bucket list so we decided to try viking due to its itinerary and excursions. We signed up for the one on one salsa class , well it was 12 fellow cruisers to one spanish speaking instructor . It was described as an air-conditioned studio, well it was an outside patio of a bar . On the ride over all the guide talked about was about the rich people that used to live here and how the revolution has helped the people . I went for the culture not a political rally . Second we signed on for the catamaran tour. It was a double decker boat with plastic chairs . We were also signed up for the "kitchen table " this is where we were going to shop on the island with the chef prepare the meal and have dinner . It was cancelled , we found out later that it had been cancelled since they went to Cuba . The meals in the main dining room were disappointing , they seems to not have enough staff and for the few meals we ate there we were always asking for something . This is the first time we had to eat most dinners at the buffet . I know most people do but we r foodies and actually relayed our opinion to the head chef. But the kicker was the captain decided not to go to the second port due to bad weather . We went back to our room and got on the internet and found out that this was not true. The staff told us that the have not visited that port in the last 3 cruises . We were not the only disappointed travelers , that's all people talked about at happy hour and all the next sea day . When we got back home we had an email offering that viking would give a voucher for 500 dollars for a next cruise . I call viking customer service , discussed my concerns and the fact that I consider this to be false advertising . I was put on hold . they came back with 750 each , I refused and asked for ALL my money back. Again I was placed on hold and this time I was offered 250 dollar cash if I signed a non-disclosure form , I refused I stated that why would I go on another cruise when I was lied to so many times. I explained that we cruised a lot and if we were told the truth about Cuba we would have picked another itinerary . .Nothing, so I hung up . My job now is to spread the word about viking cruises and how they treat people . Gregg Read Less
Sail Date: February 2019
I really wanted to go to Cuba and a cruise was the easiest way to get there. I chose Viking because they spent the most time in Cuba and I could take a bus trip across the country and see Havana (it docks in Cienfuegos). The ship was ... Read More
I really wanted to go to Cuba and a cruise was the easiest way to get there. I chose Viking because they spent the most time in Cuba and I could take a bus trip across the country and see Havana (it docks in Cienfuegos). The ship was wonderful. Food was amazing, room was clean and well appointed (even a little spacious by cruise standards), staff was friendly and well trained, tour guides were well informed and helpful, and this ocean cruise was definitely up to the Viking standards we've experienced on our previous river cruises. Unfortunately, due to weather we were unable to cruise to our last itinerary stop (Santiago de Cuba) and ended up with an additional sea day. While this did not make us happy, they handled it very well. And...a surprise came in email the day we left giving us a $500 credit each because of the eliminate port. We already have a river cruise booked, unfortunately, we can't use it toward that trip. Perhaps we will take another Viking trip after that. It was nice not to have to call and shame them into giving us something :) Overall, a great trip! Read Less
5 Helpful Votes
Sail Date: February 2019
Wanted to try Viking Ocean and Cuba was on my list. Had been on Viking River Cruise so was curious about the Ocean Cruises. The look and feel if the ocean ship was similar to the River but bigger. Also the inclusion of the Thermal Spa ... Read More
Wanted to try Viking Ocean and Cuba was on my list. Had been on Viking River Cruise so was curious about the Ocean Cruises. The look and feel if the ocean ship was similar to the River but bigger. Also the inclusion of the Thermal Spa area which included the sauna, steam, snow room, cold pool and thermal pool with heated lounges chairs was an added bonus as there is not a charge to enter and use the Thermal spa like other cruise lines. The fitness center was well equipped as well. The pools were nice and nothin seemed crowed - not sure the ship was at 100% capacity. They had a nice smoking area on the top deck, which had plenty of seating and was not near any major public area such as the pools or dining areas. The ship was clean and the crew were in constant maintenance mode during the cruise. The staff were wonderful and we managed to have a few waiters that were special in that they remembered us and knew what we drank and were attentive, of course a little tip didn't hurt but was well deserved. The entertainment could be a little more varied especially in the main pool area to include so Top 40 tunes for some of the younger crowd, I had expected some latin music since this was a Cuba and Caribbean Cruise but none. Minus a casino more activities maybe would have been nice other than card and board games. Overall a very relaxing cruise even though we were unable to make our stop in Santiago Cuba due to weather. I booked another cruise while on board so overall pleased with the experience. Read Less
2 Helpful Votes
Sail Date: February 2019
My Husband and I just finished our Viking cruise to Cuba. It was amazing! We started from Newark New Jersey to Miami with no problems. We were picked up at the airport and were taken to the port with zero problems. Check in ... Read More
My Husband and I just finished our Viking cruise to Cuba. It was amazing! We started from Newark New Jersey to Miami with no problems. We were picked up at the airport and were taken to the port with zero problems. Check in took 5 minutes and went straight to our cabin 6063. Cabin was very nice and great location. One floor up to pools, pool grill, World cafe, and bar. We were greeted by our room Stewart June who was excellent. All the restaurants on the ship were excellent. The crew were all helpful and polite. Juiguian greeted us always in “The Restaurant” with her smile. I can’t understand how someone could say there were not enough choices of food. Or they didn’t like it. How much more could one eat? I am a picky eater and I always could find something great to eat. Everyone on the ship were always greeting us and asking if we needed anything. We have been on many different cruise lines, what we loved about this ship was the size. Our tours were great. Going through customs was a piece of cake. We had Judy take us around Cienfuegos. She was so well informed and explain life in Cuba. It was an extremely hot day but what do you expect from Cuba. Rather have 90 degrees than the 30’s in New Jersey. I don’t know what some people were expecting to see, we were surprised at what we did see. Our trip to Havana with George was incredible. I don’t know how he spoke from 8:00am to 8:00pm. We learned so much history, way of life, customs, etc etc We were so happy to go in the old cars . It only cost us $5.00 each to drive for a good 20 minutes. My only regret about the day trip was that I missed out of the over night stay at the Tropicana. We heard the hotel was very nice and the show was fantastic. Out last tour was a “Catamaran “ ride which really should be called a Boat ride. We were so tired from the two other tours that it was nice just to sit and take in the sight. We couldn’t go to our last port because it was going to be hard to leave the port because of high winds. Better safe than sorry. We had an extra day at sea to enjoy the beautiful weather. We didn’t exchange any money. I used euros for people at the stands and US dollars in the stores they took us to. Departure day was also very organized. Luggage, transportation, airport all went perfect. My Husband and I have no negative comments about Viking Star and Cuba travels. We are so glad to have seen a country that will hopefully change for the better. Read Less
3 Helpful Votes
Sail Date: February 2019
Wonderful cruise. Great staff, great food, excellent wines, good excursions, well-informed guides. All good except they cancelled the Santiago de Cuba stopover at the last minute, claiming that they might be able to get into the Santiago ... Read More
Wonderful cruise. Great staff, great food, excellent wines, good excursions, well-informed guides. All good except they cancelled the Santiago de Cuba stopover at the last minute, claiming that they might be able to get into the Santiago bay, but not get out due to "winds".... Well, we were not convinced. Viking did provide a $500 credit we can apply to a future cruise, but you know what, what if we redo the Cuba cruise and they again cancel Santiago, which we really wanted to see? What's the point then? Viking should get more serious about its stopovers because it was a deciding factor in our choice of this cruise. And if Viking can't keep to its itinerary, why bother. On the plus side, the staff of the boat was truly lovely, the food truly delicious, the indoor spa great and luxurious. The ship was the right size - not too big, not too small, blissfully free of casino and photographers. We enjoyed the promenade deck. It was possible to do a mile or so on it every day, which we really liked. Excursions were well organized, informative and fun, with enough free time to do a little shopping/exploring on our own. Guides were well-informed and pleasant, without overdoing it. Read Less
2 Helpful Votes
Sail Date: February 2019
After saving our money and paid time off for over three years, my husband and I were excited for our cruise to Cuba with Viking, who had shown us stellar service on their Paris to Normandy river journey in 2015. We were a little hesitant ... Read More
After saving our money and paid time off for over three years, my husband and I were excited for our cruise to Cuba with Viking, who had shown us stellar service on their Paris to Normandy river journey in 2015. We were a little hesitant at first, seeing that Viking had changed the itinerary on folks that booked in 2017 from Havana to Cienfuegos, but figured the team had it sorted out. Unfortunately, from the start we had trouble. Our airport pickup wandered away, leaving six of us who had just red eyed into Miami confused - they left the baggage area once the bags started coming, leaving us wandering until we found them quite far down the hall. Despite our stickers and luggage tags, we had to search for our rep, rather than him finding us (in Paris, our rep was there in uniform and took initiative to round up his charges, not the other way around). When we were dropped off at port, we were literally dropped off - no instructions, no guidance. An elderly woman in our group was jostled and fell to the ground. Finally, one of our fellow passengers found the correct entrance and led us in. The ship is lovely, if starting to show some wear, and the staff was delightful and polite and not too talkative. The hydrotherapy pools were spacious and stunning, especially for a ship of this size. We sometimes struggled to get drinks refilled at meals, so we started requesting two at a time so we wouldn’t be parched midway through a meal. For a larger ship than their river cruises, there was less variety in food choice - the seated restaurant and the buffet mirror on another, and since the specialty restaurants booked up fast, you essentially had the option of being brought your food or grabbing it yourself without much change in the menu. The river cruises have a small cafe that you can get American fare at, while their restaurants serve local specialties and more upscale dishes. Our free walking tour in Cienfuegos was one of the worst tours I have been on - the guide wouldn’t let us shop, he made us stand in the street as beggars circled us tighter and tighter (making me more and more nervous) while he talked about the largest travel agency in Havana (it seemed an odd thing to focus on when there was art and cigar shops and historic buildings surrounding us), and was angry people weren’t paying attention to his next long story about the optometry shop as we shifted uncomfortably in the street. At the cigar rolling demonstration, we were hustled out before we could buy anything - which made me incredibly uncomfortable when the shopkeepers had hosted us so kindly. We toured a hotel lobby, which ate into valuable time we could have been at an actual historical building. Being from Nevada, I know hotels. I don’t know 19th century Cuban mansions like Ville Palais, which we had only ten minutes in since we spent a valuable twenty minutes in a generic Hilton-like lobby instead. When we returned to the city center, it was after six and shutting down - stands were closing, shops were shuttered, and it was twilight - tourist time was obviously over. So we returned to the boat. Our Havana excursion was amazing, and the saving grace of our trip - the tour guide Jenny knowledgeable, focused on education and information and not her personal stories. The Hemingway House was closed (note, it’s always closed on Sundays, so why no one notifies us until the day before was concerning on Viking’s end and likely caused a scramble for the poor guides), so she arranged for a ride around Havana in the old school cars, which thrilled us all. She was honest about life in Cuba, and answered all of our questions on income and housing, and introduced us to multiple vendors and shops, even making sure we got proper change. This was the Viking experience I had been expecting and hoping for. Since Havana was a whirlwind of colors and sounds, we were excited for a low key day In Cienfuegos the following day - unfortunately, since the tender boats take 20 minutes each way, and everyone had to be back on the boat by noon, we didn’t get up in time to leave the boat on our third half day (our Havana day was over 13 hours with lots of walking). Which was heartbreaking when we found out that our second port stop at Santiago de Cuba was canceled due to wind. Santiago de Cuba was founded in 1515, and was something I was looking forward to so much. Being from out West in Nevada, we think somethings historic if it’s from the 1950s! But we were sure Viking would make it up to guests. We became less sure when they excitedly announced a bean bag toss to keep us occupied as we sailed past Santiago de Cuba. Okay, I thought. They’re getting things together. They need a little time. Surely the top cruise line in the world would not offer a simple bean bag toss as substitute for 50% of the Cuba port sites. Well, they also offered a trivia competition. And they also heavily suggested you pay extra fees for wine tastings and spa treatments to keep yourself occupied on a day that Viking had promised to entertain us with a port stop and free tour. My husband and I are in our 30s, and Viking cruises mean we go less often and pay more ($2,800/each in this instance), but our experience in Paris was so rosy, we pledged to be Viking customers exclusively. Having a major stop cancelled and cornhole substituted seemed laughable, and I again gave Viking the benefit of the doubt. I emailed our Viking rep, sure that something was in the works - a partial refund or credit towards our next cruise, or even a shipboard credit since they were pushing pricey services for entertainment in lieu of the port stop. Fred told me to email customer relations since he couldn’t do anything once we were on the boat. 24 hours after emailing, and 28 hours after the port cancellation, I have yet to receive an acknowledgment of my email, and my hope for a decent resolution is just about gone. To have such vastly different customer service experiences has led me to fear our stellar service in Paris was luck of the stars, and not Viking’s usual protocol. Unfortunately, I can’t recommend this cruise because you will pay premium price for average service and may not even see 50% of promised ports - and Viking will offer a game of bean bag toss as the only consolation to a lost day in Cuba. Oh, and trivia. Our 2015 Paris cruise was during the terrorist attacks - Viking stepped up to the plate in 2015 and arranged alternate excursions when we were unable to get back into the locked down city, and a staff person came to speak with us individually about safety and ensure our comfort. I’m surprised they were able to handle a very unexpected, very alarming event on the fly on that cruise, but the only solution they had for inclement weather on this cruise and a cancelled port was a bean bag toss. Oh yeah, and a trivia game. I would not recommend this cruise until Viking has figured out the Cuba logistics. From reading the other reviews, this isn’t one of Viking’s strong itineraries despite multiple years, and doesn’t appear to have the same level of professionalism and service found in their river cruises. I’m not sure we’ll do a Viking cruise again, considering the high cost and poor customer service our Cuba trip has highlighted. I expected to be a Viking customer for the next 70 years after Paris, but am beginning to realize they’re just like any other cruise line - all about that cash. Read Less
1 Helpful Vote
Sail Date: February 2019
We chose this cruise because we were interested in seeing Cuba, as well as we were looking forward to getting away from cold winter weather. We have traveled on both Viking River and Viking Ocean and loved both. The Viking Star did not ... Read More
We chose this cruise because we were interested in seeing Cuba, as well as we were looking forward to getting away from cold winter weather. We have traveled on both Viking River and Viking Ocean and loved both. The Viking Star did not disappoint. From the moment we embarked we were treated wonderfully. We stayed in a deluxe veranda, which was a nice size. Our room steward was very attentive and our room was spotless. We enjoyed our dining experiences. We ate dinner at both specialty restaurants, as well as in the main restaurant and had attentive service and found the meals to be delicious. We particularly enjoyed dining outside in the Aquavit Terrace for the Seafood Buffet. We enjoyed the chef's cooking demonstration as well as the backstage tour given by the Viking vocalists. We enjoyed the evening shows and particularly liked the late night dancing with the Viking Band in the Torshavn lounge. The evening outdoor movies were a pleasant touch. Our cruise director, Aaron, did a wonderful job. We enjoyed the infinity pool and never had difficulty finding a lounge chair. Service by the pool was excellent. We enjoyed afternoon tea. Our experiences on the ship were wonderful. We were disappointed with the short amount of time we spent in Cuba. For a one week cruise, we only were in Cuba for a little over 2 days. We also had to take a tender to get to land, which took additional time away from being in Cuba. Our stop in Santiago de Cuba was cancelled due to winds. We were informed of this as we were finishing breakfast getting ready to leave on our tour. We had hoped another port would have been substituted. Our tour in Cienfuegos was excellent and our tour guide was informative and friendly. The tour to Havana was a must. We saw a great deal and a highlight of our trip was touring in the classic cars. We enjoyed dining in an authentic Cuban restaurant. The 6 hour round trip bus ride was very long. We enjoyed the catamaran tour of Cienfuegos Bay. I was glad that I had done my shopping early in the trip, instead of waiting for the last day, in that I would have had nothing to bring back from Cuba. I have seen so much on previous Viking cruises and was surprised that in a 7 day cruise we only went to 1 port. I had thought we would have seen much more. In summary, the ship was perfect but for a seven day cruise the ports were sparse. Read Less
13 Helpful Votes
Sail Date: February 2019
Due to engine trouble on a Cuba cruise we missed the port of Santiago. Things happen OK. However, on a 7 day cruise that left us with 2 1/2 days in Cuba and the rest of the time on the ship. Viking has offered a 30% credit on a future ... Read More
Due to engine trouble on a Cuba cruise we missed the port of Santiago. Things happen OK. However, on a 7 day cruise that left us with 2 1/2 days in Cuba and the rest of the time on the ship. Viking has offered a 30% credit on a future cruise if you book within a year or $500.00 cash to sign a settlement agreement to keep your mouth shut. Considering that our cabins cost 10k for two people I think the 30% should be a cash refund not a ploy to get you to book another cruise. In addition there was a NORO outbreak , our shower door leaked and flooded the bathroom floor. Also the day trip to Havana involved 7 hours on a cramped Chinese made bus. The bus was clean but be prepared to have your knees butted against the front seat for that time. Tour guide Manny was very good though. Take something from the ship to eat for lunch because you may not want the mystery meat lunch at the state owned tourist restaurant in Havana. Went on two of the river cruises and had other problems . We are done with Viking. Read Less
Viking Star Ratings
Category Editor Member
Cabins 5.0 4.8
Dining 5.0 4.7
Entertainment 3.0 4.1
Public Rooms 5.0 4.8
Fitness Recreation 5.0 4.3
Family 1.0 4.3
Shore Excursion 4.0 4.1
Enrichment 4.0 4.3
Service 5.0 4.8
Value For Money 5.0 4.4

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