5 Helpful Votes
Sail Date: July 2019
We chose this cruise to try out Viking Ocean cruises. It was a very nice experience! Low key luxury & excellent service! We chose a penthouse veranda for the extra space. It was super nice! This was a port-intensive cruise - ... Read More
We chose this cruise to try out Viking Ocean cruises. It was a very nice experience! Low key luxury & excellent service! We chose a penthouse veranda for the extra space. It was super nice! This was a port-intensive cruise - Livorno, Monte Carlo, Marseille & Barcelona - so no sea days. But we still managed to use the pool, gym & restaurants. All good except Chef’s Table - we didn’t care for Lotus Menu. This would not be a cruise for those desiring nonstop action. Music & dancing were available but no Big Shows, acres of shops, or rock climbing walls... Quiet, classy & no kids under 18 allowed. The ports were amazing - it was hot weather, but that’s summer...we loved Florence & Marseille especially. We only did 2 Viking excursions - in Marseille (Chateau Flauguerges wine tasting) & a panoramic tour of Barcelona. The former was extra & the latter included. Others we booked on our own. A great cruise! Read Less
10 Helpful Votes
Sail Date: July 2019
My wife and I were anxious to try the much touted Viking Ocean. We booked a one week Rome to Barcelona cruise with a three-day pre-cruise Umbria extension. We made our own flight arrangements in order to assure only direct flights to and ... Read More
My wife and I were anxious to try the much touted Viking Ocean. We booked a one week Rome to Barcelona cruise with a three-day pre-cruise Umbria extension. We made our own flight arrangements in order to assure only direct flights to and from. We were, however, obligated to arrive on the day our extension began. Would have preferred to arrive a day or two earlier and meet the Viking guides at the airport but we were told this could not be done. I have since found out that there is a way around this by booking private transportation to the extension hotel for the first night there. Another couple in our group did this. The Umbria extension was outstanding. I have reviewed this elsewhere. Transportation from the extension to the ship was flawless though we didn't arrive until 5:00 PM with only a half hour until muster drill. As for the cruise itself, I must say that I readily understand the high marks given by the vast majority of its guests. The spotless ship, its gracious crew, its many amenities and very comfortable accommodations validate the acclamations. For me, however, there is one very prominent deficiency. This is dining. Let me hasten to say that the majority will probably disagree with me. I add this note in hopes of dissuading the many Viking defenders from venting. Folks, it's just a matter of some like chocolate while others prefer vanilla. Dining on Viking tends to be casual, and is meant to be. Of the various venues, The Restaurant (main dining room) is the only one with table linens. All others use plastic place mats. The World Cafe is the “buffet” which is cafeteria style self-service for everything except beverages which are served. This is very popular for a variety of good reasons. Guests who are in a hurry, who prefer to wear more casual clothes than suggested for other venues, who like to fill their plates with a variety of offerings, love this place. The World Cafe is always open for breakfast, lunch and dinner. There are two “specialty” restaurants, Manfredi's and The Chef's Table. Manfredi's has a very interesting menu with an Italian theme. The offerings are delicious and portions tend to be large. Service is as helter-skelter here as it is in all other service venues. I'll explain later. The Chef's Table offers a set menu which changes every several days. These two alternative restaurants serve dinner only and only by reservation. The remaining three food outlets are the Living Room bar, Mansen's (a Norwegian deli), and the Pool Grill. All with very good but limited menus. Of course, there is always the 24-hour option of room service which arrives promptly, on a tray, and must be consumed from your lap or shagged to the balcony table, unless you have a suite which includes a dining table. So what's my beef? Service! Everyone, in every mentioned venue and in every other part of the ship, is as gracious, friendly and accommodating as possible. It is the method obviously prescribed for them in the restaurants that troubles me. In all restaurants, one's server will introduce himself, or herself, and state that they will take care of you. That may be the only time you see him or her. Someone else may take your order, another to ask about wine, still another to bring the first course and so on. If you stick to three courses as shown on the menu this is OK. However if you veer from this, confusion and unwarranted delay result. Requesting a salad to be served after the main course, asking for a small serving of a main for a starter, or a large serving of a starter for a main just doesn't work when dealing with multiple servers. Asking one if San Pellegrino is available and being told yes, and later being told no by another, just doesn't work. This MO was very much more evident in Manfredi's and The Chef's Table than in The Restaurant. For this reason I preferred The Restaurant. We had two reservations in Manfredi's and two in The Chef's Table. We canceled one in each to return to The Restaurant. We would have been delighted to take all three meals every day in The Restaurant. Unfortunately The Restaurant serves lunch only occasionally when at sea, and does not serve breakfast before 8:00 AM which means you must dine elsewhere in order to make a early morning tour. With that off my chest, let me say that we enjoyed our first Viking cruise and would not be adverse to taking another. I am old but still a pretty fast learner and can work around the dining issues. I do want to offer special kudos to Natalie, the charming young lady who manned the desk at the entrance to The Restaurant, who always greeted me by name and “two chairs” as I preferred any table so long as it had two chairs (no banquet seat); and to Gregory from Armenia who took good care of us at the Living Room bar and saw to it that I had my breakfast oatmeal cookie in the morning and my Maker's Mark in the evening. I score our Viking cruise a 9 out of 10. Read Less
12 Helpful Votes
Sail Date: May 2019
We’d traveled with Viking twice before on their river cruises and love the Viking experience. I took my wife on her first cruise experience to the western Caribbean on one of those large ships and it was a disaster. So I convinced my ... Read More
We’d traveled with Viking twice before on their river cruises and love the Viking experience. I took my wife on her first cruise experience to the western Caribbean on one of those large ships and it was a disaster. So I convinced my bride we should try a Viking Ocean Cruise and neither one of us had been to Italy so the Odyssey made sense We started our trip with the Tuscany pre-sailing stay and were so glad we did. They put us up in a beautiful Tuscan Villa just outside of Florence and it couldn’t have been more charming. The accommodations were excellent, the service outstanding and the views were what you’ve seen in movies and pictures. We were taken on full day tours in high end motor coaches with a guide who put all other guides to shame. The tours were nice but as usual, the local guides tried to pump too much information into your ear so off we went to explore on our own once the meeting place and times were set. We enjoy the local shops & such but live just finding a small outdoor cafe and having a coffee or a glass of wine with some small nibbles. Viking bussed us to Venice where we picked up the Viking Star. What a beautiful ship. For a small ship it was quite large. But by comparison, we were docked next to the Royal Caribbean Oasis of the Sea and we were tiny by comparison. We had cabin 8007 which we found to be a perfect location. The ship was easy to learn and easy to get around. The first thing you notice is how warm and friendly the crew is. From the stateroom stewards to the bar tenders, waiters, kitchen staff, etc. We spoke to many of the staff we came in contact with and they were genuinely happy to be there despite the hard work and long hours. To a person they all thought Viking was the best of all the cruise lines to work for. There were bars & restaurants all around the ship so getting a drink or a little something to eat was never an issue. There is the World Cafe buffet for breakfast, lunch, and dinner, The Restaurant for breakfast & dinner and two other specialty restaurants that required reservations. Viking has a casual attitude so resort casual is fine for all the restaurants and pretty much anything goes in the buffet. So gentleman, leave your suits and sports coats at home. The real treasure is up in the Explorers Lounge which has a fabulous bar and lounge overlooking the bow of the ship as well as a little cafe that serves the best breakfast waffle you’ve ever eaten and then later in the day some of the best desserts. Cannot recommend it more. There is a wonder spa, workout facility, and an area near the spa with a hot pool, sauna, steam room and a snow grotto. Kinda crazy fun. The included tours and fine for getting around the various ports of call but there are many optional tours available as well at an additional expense. Check those out on line. The included tour in Rome was our least favorite so if there’s something really specific you want to see or do there, book that. Overall, I’m not sure you could have a better cruising experience than with Viking. Nothing in life is perfect but Viking seems to get as close as humanly possible. Now, I’ll caveat that with if you’re a whiny type who just likes to complain about the littlest thing, we’ll, nothing’s going to make you happy so just stay home so the rest of the passengers can enjoy themselves. Read Less
6 Helpful Votes
Sail Date: May 2019
We booked our Viking Mediterranean Odyssey cruise and pre-stay in Venice We traveled with another couple, two close friends, who also booked with the same agency, Cruise Planners. In just about every aspect, this trip exceeded our ... Read More
We booked our Viking Mediterranean Odyssey cruise and pre-stay in Venice We traveled with another couple, two close friends, who also booked with the same agency, Cruise Planners. In just about every aspect, this trip exceeded our expectations. Our pre-stay in Venice was perfect. What a wonderful city for exploring the maze of narrow streets, canals, shops, and restaurants. Viking put us up in the Hilton Molino Stucky hotel in Venice. The hotel was beautiful with very clean and spacious rooms, a great location away from the crowds, and just a short complimentary water taxi ride to St Marks Square. With our pre-stay and overnight in Venice on the ship, we had a total of three days in Venice - a great beginning to a great cruise. Our ship, the Viking Star, immediately impressed us. This ship was Viking’s first ocean ship and therefore its oldest, but you wouldn't have known that. With its modern, bright Scandinavian decor, it was one of the cleanest ships we have ever seen. Viking included complimentary wine and beer at lunch and dinner, transfers, and two on-board specialty restaurants. Wi-Fi was free and unlimited, and it worked well in cabins and public areas – better than any of the other ships we have sailed. At sea, we were even able to use the Wi-Fi for face time and Wi-Fi phone calls, which is impossible on most cruise ships. One of the most enjoyable complementary inclusions was the Nordic spa, which had a salt water thalassotherapy pool, a steam room, a hot tub, a sauna, heated ceramic lounge chairs and a cold plunge pool, as well as a unique "snow grotto". We also enjoyed the unique infinity pool with a great view from atop the stern of the ship as we cruised along. The ship layout was easy to learn, and navigate as it had a nice, common sense flow to its design. Before our trip we attended a Viking presentation and were told that a ship of this size would normally accommodate about 1200 passengers, yet Viking reduces that to 930 passengers, giving the ship a less crowded feel. This isn't something I put a lot of faith in. After all, when is the last time you cruised and the ship didn’t feel crowded, especially around the buffet? However, Viking was right. The ship really didn’t feel crowded at all. It was easy to relax and enjoy the ship amenities, and we never had a problem getting a lounge chair like many other ships. We had stops in Split, Dubrovnik, Corfu, Naples, Rome, Florence, Monte Carlo, Marseille, and Barcelona with a day at sea. At each port, Viking supplied a free included tour. Most of these were walking tours with some better than others, but we were able to break away from the tour at any time and always had ample time to explore on our own. In addition, there were opportunities to book additional tours at cost. One of the best was an all-day small group tour with a separate tour provider, the Shore Excursion Group, that we did of the Amalfi, Positano, and Sorrento coast with two other couples – a remarkable day that we will always remember. We felt that the food on the ship was OK – not bad but not outstanding either. The important thing to note was that there are several venues for eating, so finding something to our liking was never a problem. As an example for dinner, we had choices of the two specialty restaurants (with reservations), the main dining restaurant, the world café (buffet) and a themed buffet provided at the pool-side grill. The onboard entertainment was very good, with a solo guitarist, solo pianist, string duo, house band and a house vocalist quartet. There were two occasions when local entertainment was brought onboard and we felt that Viking has the opportunity to improve their shipboard entertainment by bringing more good off-Vegas talent onboard for short periods in a manner similar to other cruiselines like Celebrity. The service from the crew was outstanding and the staff seemed genuinely cheerier than what we have seen on other cruise lines. One crew member, who had worked the cruise industry for many years, on several of the major cruise lines told us that Viking was the best company to work for. He told us they really took care of its employees and in his opinion life with Viking was much nicer than any of his other gigs. This positive attitude showed from all of the staff that we encountered throughout the ship. We had a wonderful cruise experience from Viking and Cruise Planners and look forward to more in the future. Read Less
5 Helpful Votes
Sail Date: May 2019
We fell in love once we were on board. Over the top service and warm compassionate crew and servers. We made some new friends and managed to share some laughs and some tears as well. Since we got the free upgrade to The Owner's ... Read More
We fell in love once we were on board. Over the top service and warm compassionate crew and servers. We made some new friends and managed to share some laughs and some tears as well. Since we got the free upgrade to The Owner's Suite (TOS) from our explorers suite, Viking did everything in their power to make magic happen on all levels for our 30th anniversary. Attention to detail at every corner and smiling faces at every occasion. That is until we had to leave our cabin and our steward Olivera behind. She made a lasting impression on us and touched our heart. Olivera would make a great Miss America coach one day as she has the ability to take any humble lady and make her realize why she is special and why she deserves to enjoy every aspect of the cruise including spa and take advantage of all the benefits that come with TOS. A special thanks to Olivera, Wendy, Daniel and Hector for making the private party happen with such passionate care. Special thanks to Manuel for his expert planning at the last minute when one of our excursions was canceled (we were the only ones who booked it). Also special thanks to John at the gelato bar and Sara who served up smiles at the same time she served your Sangria and everything else. We pray one day to meet up with this crew and servers again. As far as the excursions go, we felt that we got more out of the custom tours we planned than the major bus excursions. The Vatican museum was pure madness and we should have booked a private excursion there. What folks should take away is that the included tours are going to be super popular ones and the majority of the other tours will still be popular. Our favorite dining experiences were with Manfredi's and The Chef's Table. The calamari at Manfredi's is light and crispy, and they treat their seafood and meat dishes with respect. Daniel and Hector do a great job with their themed fixed menu at the Chef's Table. On the ship, I found the pools to be limiting but at least with Viking they are not crowded. The heated pool area on deck 1 features a slippery set of stairs that I slipped on and tore a gash in my right ankle which is now all black and blue. My issue was that I presumed if it was a pool step it would be like my personal pool and be a little rough on the step surface. I should have planned better, but Viking could make some additional safety precautions in my opinion. Overall, we would definitely book again, and have already planned our next outing to Australia and New Zealand over Thanksgiving 2020. Read Less
8 Helpful Votes
Sail Date: May 2019
I hate writing bad reviews but, with the money we spent well over $25,000. We choose this cruise line because we had heard so many wonderful things about Viking. We had been looking forward to this cruise for a year. This to us was not a ... Read More
I hate writing bad reviews but, with the money we spent well over $25,000. We choose this cruise line because we had heard so many wonderful things about Viking. We had been looking forward to this cruise for a year. This to us was not a Mid-Luxury Cruise. We have been on many cruise lines average, mid luxury and Luxury. We selected the Explorer suite aft #5109 for the size of cabin. There is no value you here as many things were skimped upon and I suspect awards bought for by Travel and Leisure for marketing purposes. Will never sail again with Viking. Costly mistake $$$$. Cabin: Upon our arrival the mini fridge was not working and warm. They replaced it the next day. The cabin was so hot we had them turn off the heated floors in the bath room. I am sure it nice to have this feature in a colder climate. It was 75 outside in Athens and very humid throughout the entire trip. The suite is roomy but, not as roomy as others we have been on in this category still comfortable in size but, just not worth the extra dollars we spent. The bed was hard as a rock and very uncomfortable. They had to place a topper on it but, still it was very uncomfortable. Would not recommend for arthritis or lower back issues. There is no storage in the living area and furniture is not comfortable for sitting, reading or watching a movie not to mention the angle of the furniture. The room is pleasant and the Scandinavian look is just not practical. Bath towels were thin and scratchy and although the bathroom is very roomy and beautiful even after cleaning efficiently twice daily by our steward smelled consistently of mold because the water from the shower sits on the floor and even though it is pitched doesn’t drain properly or quickly. Water pressure is very good. Also only one plug for the hair drying located in the tight closet underneath the shelf which is totally inconvenient. You have to get on your hands and knees to plug it in. Should have been placed above near the mirror. You can not use a hairdryer in the bathroom on any ship. Always seemed like the a/c would go off when in port and the cabin would get hot. Awful smells from the new carpet glue they installed in front of our door at 10:00pm. The smell never dissipated and smelled throughout the rest of our trip along with the smell of petroleum when they would fill up in port. Ship: The ship is beautiful but, the decor seems repetitive but, certainly not a deal breaker. Similar looking furniture throughout the cabin and ship. It is spacious so it does feel as though there are few people on board. Lots of space to be alone which was nice. Food: I never thought I could say this about any cruise line but, the food was the worst. I am not that picky of a eater nor is my husband but, the Buffett choices were so skimpy and almost all food over cooked. Beef tough, fish dry, no semblance of theme. Nothing exciting here very basic. The same repetitive things for lunch and dinner for 14 days and nights. Rice, potatoes, a meat sometimes attempts at ethic foods again either tasteless or over cooked. I ended up eating a lot of salad. They do include beer and wine with lunch and dinner but, mostly table wine. Not exactly how I saw that going. So disappointing! The Chef’s table was very good but, the menu repeated for 3-4 days and you can’t eat there every night as you have limited times and reservations. On the many attempts to the Restaurant(main) the sign said closed check your daily newsletter.....what? Why not post the times. When it was supposed to be opened it was closed. One day for lunch we stayed on board and ate at The Pool Grill. There was absolutely not another person on board guessing all on excursions. We had already been to the port so we decided on lunch. Our first clue should have been the 10 or so hamburgers stacked up in a pan under a heat lamp. We ordered and the cook place them back on the grill. My husband definitely felt ill that night. We brought this up to the restaurant manager and he said that is not acceptable to precook them and he would speak to the chef. Two days later we saw for steak and lobster night 8 steaks same pan same location same heat lamp. I guess he was just placating us. Live and learn. Staff and service: The staff is overall very good and for the most part always there to try and help although some could use some better customer service skills such as the Explorer desk who at the end just didn’t want to help with something as simple as a plastic bag. Cabin steward excellent Dwe worked hard to keep things in our cabin tip top. We tipped him generously because he worked so hard and was so on the ball. Excursions: Mostly good except we did have one guide in Olympia who just droned on spewing out factoids which was grating. This can happen on any cruise so again not a deal breaker. But, tours were very well organized. The thing that was annoying is you didn’t have a time to meet for your excursion until the night before. Not sure why but, they were on time so maybe that’s why. They do provide headsets that recharge in your room. Don’t forgot them or you are out of luck. We saw several people who forgot them and didn’t have them for tours. We always brought them. They are great devices but, then you so have to lug them around remember to bring them. Spa: Spa was very nice and including the pools, saunas and snow grotto interesting. When I went to change and shower there was no body lotion? Again skimping. I mean if you allow people to use the spa why only provide hand soap and hand lotion? WiFi The so called free WiFi is WORTHLESS!!! It didn’t work for most 90% of the time on board. Tech came down and checked it but, it kept disconnecting even while he was there checking it. He couldn’t figure it out and said they just changed it and have had problems with it in the past. I needed to be in contact with our house sitter as we had a problem in the basement. I ended up having to use my cell because it kept disconnecting and couldn’t text or email. My bill was over $500. I had planned on using their WiFi to stay in touch. I do understand satellite internet isn’t the best but, this happened even in port. Don’t offer WIFI If you can’t deliver. Just another thing someone dropped the ball on because this is a new ship that should not have happen. It was so slow nothing would load. In closing there are things one can overlook on any trip or cruise. The little annoyance certainly yes. This was not the case here. We spent a great amount of money and were taken for an expensive ride. Never Again! Buyer beware! Read Less
6 Helpful Votes
Sail Date: May 2019
We left Venice May 6th on Viking Star on the "Empires of the Mediterranean".....a long anticipated trip which turned out to be almost as wonderful as we imagined! Our cabin (6087) was spacious and we did spend a lot of time ... Read More
We left Venice May 6th on Viking Star on the "Empires of the Mediterranean".....a long anticipated trip which turned out to be almost as wonderful as we imagined! Our cabin (6087) was spacious and we did spend a lot of time there enjoying the view from our balcony. The Star is a beautiful ship from one end to the other and we quickly discovered our favorite spot was the Explorer's Lounge with wide windows and comfortable seats and a great bar (be sure to get the Silver Spirits package!). We enjoyed our meals in the speciality restaurants much more than the World Cafe which is pretty much a buffet with lots of choices but it became not as special after a few days. However, our time on the Star was compared at every turn to our River Cruise last year on the Viking longboat, Mani. WE LOVED THAT CRUISE! Having a small number of people on a ship certainly makes it easier to make friends which makes for a much happier time! We met three couples almost immediately and we bonded for the whole trip and still are in contact. I hear a lot of people saying the same thing about making friends on a River Cruise. The Ocean ships have over 900 people and not as much opportunity to make friends as there are so many options available for activities and dining. We truly love anything Viking though! Hope for more cruises but the trip over the pond is getting harder and harder. Read Less
2 Helpful Votes
Sail Date: February 2019
I chose this cruise because it left from Miami where I live. The ship is beautiful and is keep extremely clean in all areas. Service in all area were polite, pleasant and happy to help in any way needed. I was a single traveler so my ... Read More
I chose this cruise because it left from Miami where I live. The ship is beautiful and is keep extremely clean in all areas. Service in all area were polite, pleasant and happy to help in any way needed. I was a single traveler so my cabin was quite comfortable. For two people I think the drawers are not adequate.Shower was exceptional hot water whenever needed.The Manfredi's restaurant was the best food and service on the ship. Breakfast and lunch at the buffet and pool area had great selections of food chooses. The night time shows in the theater were very good, young and enthusiastic performers. The late night Torshavn Clubs entertainment , the Viking band and both singers and guitarist were exceptional. Shore excursion on St Martin was disappointing, too long and very depressing area. Excursion on Madeira and Barcelona were excellent. One last note traveling as a single person, the supplement charges are quite high. Read Less
6 Helpful Votes
Sail Date: February 2019
We have sailed transatlantic six times, this was the best experience in many ways. The five lecturers kept us busy two or three times s day with history, ecology and sports talks. Athens crew was friendly, helpful, professional, ... Read More
We have sailed transatlantic six times, this was the best experience in many ways. The five lecturers kept us busy two or three times s day with history, ecology and sports talks. Athens crew was friendly, helpful, professional, informal, consistant. The food was excellent in all venues. There is no extra charge for the two specialty restaurants, The public spaces are comfortable with many quiet nooks, books, art, board games, etc. The cabin is large and well furnished with a great bed. The bathroom has a large shower and heated floors, there's a built in night light. Very good entertainment, it varied from classical to song and dance plus we had an exceptional magician who also gave free classes. Viking Star transatlantic fills your sea days with interesting speakers, cooking classes, bridge lessons, craft classes, all free. Overall, great value for money. We are ready to do this cruise again next year. Read Less
7 Helpful Votes
Sail Date: February 2019
We are incredulous about the service on this ship: friendly, attentitive, and conscientious. Each person we see greets us warmly and with authenticity. The waiters learn your names within a day or two and treat you like royalty. After ... Read More
We are incredulous about the service on this ship: friendly, attentitive, and conscientious. Each person we see greets us warmly and with authenticity. The waiters learn your names within a day or two and treat you like royalty. After five days of being at sea, there is no let up in the attention to detail and graciousness. The food is generally quite good; the sushi bar is excellent and Manfredi's is uniformly delicious. We regret getting the silver spirits package however because one of us drinks only wine and the included wines listed are sub-par. The hard liquor choices on the other hand are wide-ranging and more than sufficient! Silver Spirits runs about $20/day and covers drinks up to $15, which is the price we normally pay for a single servings of wine so we thought we'd be okay, but were quickly disappointed. Next time we'll know or bring our bottles onboard which they permit. Love the ship, the room to spread out and the wifi has been terrific! Read Less
3 Helpful Votes
Sail Date: February 2019
Wonderful cruise. Great staff, great food, excellent wines, good excursions, well-informed guides. All good except they cancelled the Santiago de Cuba stopover at the last minute, claiming that they might be able to get into the Santiago ... Read More
Wonderful cruise. Great staff, great food, excellent wines, good excursions, well-informed guides. All good except they cancelled the Santiago de Cuba stopover at the last minute, claiming that they might be able to get into the Santiago bay, but not get out due to "winds".... Well, we were not convinced. Viking did provide a $500 credit we can apply to a future cruise, but you know what, what if we redo the Cuba cruise and they again cancel Santiago, which we really wanted to see? What's the point then? Viking should get more serious about its stopovers because it was a deciding factor in our choice of this cruise. And if Viking can't keep to its itinerary, why bother. On the plus side, the staff of the boat was truly lovely, the food truly delicious, the indoor spa great and luxurious. The ship was the right size - not too big, not too small, blissfully free of casino and photographers. We enjoyed the promenade deck. It was possible to do a mile or so on it every day, which we really liked. Excursions were well organized, informative and fun, with enough free time to do a little shopping/exploring on our own. Guides were well-informed and pleasant, without overdoing it. Read Less
15 Helpful Votes
Sail Date: February 2019
We went on this cruise , after hearing how great viking was . Boy were we disappointed . First the good things, the boat was clean new and well decorated . The cabins were the same and they probably had the biggest bathroom that we have ... Read More
We went on this cruise , after hearing how great viking was . Boy were we disappointed . First the good things, the boat was clean new and well decorated . The cabins were the same and they probably had the biggest bathroom that we have ever encountered. The Italian speciality restaurant had the best food on the boat. All the staff that we meet , from the bartenders to the room steward were professional, help-full and friendly. Now the bad . I have always wanted to visit Cuba , its on my bucket list so we decided to try viking due to its itinerary and excursions. We signed up for the one on one salsa class , well it was 12 fellow cruisers to one spanish speaking instructor . It was described as an air-conditioned studio, well it was an outside patio of a bar . On the ride over all the guide talked about was about the rich people that used to live here and how the revolution has helped the people . I went for the culture not a political rally . Second we signed on for the catamaran tour. It was a double decker boat with plastic chairs . We were also signed up for the "kitchen table " this is where we were going to shop on the island with the chef prepare the meal and have dinner . It was cancelled , we found out later that it had been cancelled since they went to Cuba . The meals in the main dining room were disappointing , they seems to not have enough staff and for the few meals we ate there we were always asking for something . This is the first time we had to eat most dinners at the buffet . I know most people do but we r foodies and actually relayed our opinion to the head chef. But the kicker was the captain decided not to go to the second port due to bad weather . We went back to our room and got on the internet and found out that this was not true. The staff told us that the have not visited that port in the last 3 cruises . We were not the only disappointed travelers , that's all people talked about at happy hour and all the next sea day . When we got back home we had an email offering that viking would give a voucher for 500 dollars for a next cruise . I call viking customer service , discussed my concerns and the fact that I consider this to be false advertising . I was put on hold . they came back with 750 each , I refused and asked for ALL my money back. Again I was placed on hold and this time I was offered 250 dollar cash if I signed a non-disclosure form , I refused I stated that why would I go on another cruise when I was lied to so many times. I explained that we cruised a lot and if we were told the truth about Cuba we would have picked another itinerary . .Nothing, so I hung up . My job now is to spread the word about viking cruises and how they treat people . Gregg Read Less
2 Helpful Votes
Sail Date: February 2019
My Husband and I just finished our Viking cruise to Cuba. It was amazing! We started from Newark New Jersey to Miami with no problems. We were picked up at the airport and were taken to the port with zero problems. Check in ... Read More
My Husband and I just finished our Viking cruise to Cuba. It was amazing! We started from Newark New Jersey to Miami with no problems. We were picked up at the airport and were taken to the port with zero problems. Check in took 5 minutes and went straight to our cabin 6063. Cabin was very nice and great location. One floor up to pools, pool grill, World cafe, and bar. We were greeted by our room Stewart June who was excellent. All the restaurants on the ship were excellent. The crew were all helpful and polite. Juiguian greeted us always in “The Restaurant” with her smile. I can’t understand how someone could say there were not enough choices of food. Or they didn’t like it. How much more could one eat? I am a picky eater and I always could find something great to eat. Everyone on the ship were always greeting us and asking if we needed anything. We have been on many different cruise lines, what we loved about this ship was the size. Our tours were great. Going through customs was a piece of cake. We had Judy take us around Cienfuegos. She was so well informed and explain life in Cuba. It was an extremely hot day but what do you expect from Cuba. Rather have 90 degrees than the 30’s in New Jersey. I don’t know what some people were expecting to see, we were surprised at what we did see. Our trip to Havana with George was incredible. I don’t know how he spoke from 8:00am to 8:00pm. We learned so much history, way of life, customs, etc etc We were so happy to go in the old cars . It only cost us $5.00 each to drive for a good 20 minutes. My only regret about the day trip was that I missed out of the over night stay at the Tropicana. We heard the hotel was very nice and the show was fantastic. Out last tour was a “Catamaran “ ride which really should be called a Boat ride. We were so tired from the two other tours that it was nice just to sit and take in the sight. We couldn’t go to our last port because it was going to be hard to leave the port because of high winds. Better safe than sorry. We had an extra day at sea to enjoy the beautiful weather. We didn’t exchange any money. I used euros for people at the stands and US dollars in the stores they took us to. Departure day was also very organized. Luggage, transportation, airport all went perfect. My Husband and I have no negative comments about Viking Star and Cuba travels. We are so glad to have seen a country that will hopefully change for the better. Read Less
5 Helpful Votes
Sail Date: February 2019
Wanted to try Viking Ocean and Cuba was on my list. Had been on Viking River Cruise so was curious about the Ocean Cruises. The look and feel if the ocean ship was similar to the River but bigger. Also the inclusion of the Thermal Spa ... Read More
Wanted to try Viking Ocean and Cuba was on my list. Had been on Viking River Cruise so was curious about the Ocean Cruises. The look and feel if the ocean ship was similar to the River but bigger. Also the inclusion of the Thermal Spa area which included the sauna, steam, snow room, cold pool and thermal pool with heated lounges chairs was an added bonus as there is not a charge to enter and use the Thermal spa like other cruise lines. The fitness center was well equipped as well. The pools were nice and nothin seemed crowed - not sure the ship was at 100% capacity. They had a nice smoking area on the top deck, which had plenty of seating and was not near any major public area such as the pools or dining areas. The ship was clean and the crew were in constant maintenance mode during the cruise. The staff were wonderful and we managed to have a few waiters that were special in that they remembered us and knew what we drank and were attentive, of course a little tip didn't hurt but was well deserved. The entertainment could be a little more varied especially in the main pool area to include so Top 40 tunes for some of the younger crowd, I had expected some latin music since this was a Cuba and Caribbean Cruise but none. Minus a casino more activities maybe would have been nice other than card and board games. Overall a very relaxing cruise even though we were unable to make our stop in Santiago Cuba due to weather. I booked another cruise while on board so overall pleased with the experience. Read Less
Sail Date: February 2019
I really wanted to go to Cuba and a cruise was the easiest way to get there. I chose Viking because they spent the most time in Cuba and I could take a bus trip across the country and see Havana (it docks in Cienfuegos). The ship was ... Read More
I really wanted to go to Cuba and a cruise was the easiest way to get there. I chose Viking because they spent the most time in Cuba and I could take a bus trip across the country and see Havana (it docks in Cienfuegos). The ship was wonderful. Food was amazing, room was clean and well appointed (even a little spacious by cruise standards), staff was friendly and well trained, tour guides were well informed and helpful, and this ocean cruise was definitely up to the Viking standards we've experienced on our previous river cruises. Unfortunately, due to weather we were unable to cruise to our last itinerary stop (Santiago de Cuba) and ended up with an additional sea day. While this did not make us happy, they handled it very well. And...a surprise came in email the day we left giving us a $500 credit each because of the eliminate port. We already have a river cruise booked, unfortunately, we can't use it toward that trip. Perhaps we will take another Viking trip after that. It was nice not to have to call and shame them into giving us something :) Overall, a great trip! Read Less
1 Helpful Vote
Sail Date: February 2019
We chose this cruise because we were interested in seeing Cuba, as well as we were looking forward to getting away from cold winter weather. We have traveled on both Viking River and Viking Ocean and loved both. The Viking Star did not ... Read More
We chose this cruise because we were interested in seeing Cuba, as well as we were looking forward to getting away from cold winter weather. We have traveled on both Viking River and Viking Ocean and loved both. The Viking Star did not disappoint. From the moment we embarked we were treated wonderfully. We stayed in a deluxe veranda, which was a nice size. Our room steward was very attentive and our room was spotless. We enjoyed our dining experiences. We ate dinner at both specialty restaurants, as well as in the main restaurant and had attentive service and found the meals to be delicious. We particularly enjoyed dining outside in the Aquavit Terrace for the Seafood Buffet. We enjoyed the chef's cooking demonstration as well as the backstage tour given by the Viking vocalists. We enjoyed the evening shows and particularly liked the late night dancing with the Viking Band in the Torshavn lounge. The evening outdoor movies were a pleasant touch. Our cruise director, Aaron, did a wonderful job. We enjoyed the infinity pool and never had difficulty finding a lounge chair. Service by the pool was excellent. We enjoyed afternoon tea. Our experiences on the ship were wonderful. We were disappointed with the short amount of time we spent in Cuba. For a one week cruise, we only were in Cuba for a little over 2 days. We also had to take a tender to get to land, which took additional time away from being in Cuba. Our stop in Santiago de Cuba was cancelled due to winds. We were informed of this as we were finishing breakfast getting ready to leave on our tour. We had hoped another port would have been substituted. Our tour in Cienfuegos was excellent and our tour guide was informative and friendly. The tour to Havana was a must. We saw a great deal and a highlight of our trip was touring in the classic cars. We enjoyed dining in an authentic Cuban restaurant. The 6 hour round trip bus ride was very long. We enjoyed the catamaran tour of Cienfuegos Bay. I was glad that I had done my shopping early in the trip, instead of waiting for the last day, in that I would have had nothing to bring back from Cuba. I have seen so much on previous Viking cruises and was surprised that in a 7 day cruise we only went to 1 port. I had thought we would have seen much more. In summary, the ship was perfect but for a seven day cruise the ports were sparse. Read Less
2 Helpful Votes
Sail Date: February 2019
After saving our money and paid time off for over three years, my husband and I were excited for our cruise to Cuba with Viking, who had shown us stellar service on their Paris to Normandy river journey in 2015. We were a little hesitant ... Read More
After saving our money and paid time off for over three years, my husband and I were excited for our cruise to Cuba with Viking, who had shown us stellar service on their Paris to Normandy river journey in 2015. We were a little hesitant at first, seeing that Viking had changed the itinerary on folks that booked in 2017 from Havana to Cienfuegos, but figured the team had it sorted out. Unfortunately, from the start we had trouble. Our airport pickup wandered away, leaving six of us who had just red eyed into Miami confused - they left the baggage area once the bags started coming, leaving us wandering until we found them quite far down the hall. Despite our stickers and luggage tags, we had to search for our rep, rather than him finding us (in Paris, our rep was there in uniform and took initiative to round up his charges, not the other way around). When we were dropped off at port, we were literally dropped off - no instructions, no guidance. An elderly woman in our group was jostled and fell to the ground. Finally, one of our fellow passengers found the correct entrance and led us in. The ship is lovely, if starting to show some wear, and the staff was delightful and polite and not too talkative. The hydrotherapy pools were spacious and stunning, especially for a ship of this size. We sometimes struggled to get drinks refilled at meals, so we started requesting two at a time so we wouldn’t be parched midway through a meal. For a larger ship than their river cruises, there was less variety in food choice - the seated restaurant and the buffet mirror on another, and since the specialty restaurants booked up fast, you essentially had the option of being brought your food or grabbing it yourself without much change in the menu. The river cruises have a small cafe that you can get American fare at, while their restaurants serve local specialties and more upscale dishes. Our free walking tour in Cienfuegos was one of the worst tours I have been on - the guide wouldn’t let us shop, he made us stand in the street as beggars circled us tighter and tighter (making me more and more nervous) while he talked about the largest travel agency in Havana (it seemed an odd thing to focus on when there was art and cigar shops and historic buildings surrounding us), and was angry people weren’t paying attention to his next long story about the optometry shop as we shifted uncomfortably in the street. At the cigar rolling demonstration, we were hustled out before we could buy anything - which made me incredibly uncomfortable when the shopkeepers had hosted us so kindly. We toured a hotel lobby, which ate into valuable time we could have been at an actual historical building. Being from Nevada, I know hotels. I don’t know 19th century Cuban mansions like Ville Palais, which we had only ten minutes in since we spent a valuable twenty minutes in a generic Hilton-like lobby instead. When we returned to the city center, it was after six and shutting down - stands were closing, shops were shuttered, and it was twilight - tourist time was obviously over. So we returned to the boat. Our Havana excursion was amazing, and the saving grace of our trip - the tour guide Jenny knowledgeable, focused on education and information and not her personal stories. The Hemingway House was closed (note, it’s always closed on Sundays, so why no one notifies us until the day before was concerning on Viking’s end and likely caused a scramble for the poor guides), so she arranged for a ride around Havana in the old school cars, which thrilled us all. She was honest about life in Cuba, and answered all of our questions on income and housing, and introduced us to multiple vendors and shops, even making sure we got proper change. This was the Viking experience I had been expecting and hoping for. Since Havana was a whirlwind of colors and sounds, we were excited for a low key day In Cienfuegos the following day - unfortunately, since the tender boats take 20 minutes each way, and everyone had to be back on the boat by noon, we didn’t get up in time to leave the boat on our third half day (our Havana day was over 13 hours with lots of walking). Which was heartbreaking when we found out that our second port stop at Santiago de Cuba was canceled due to wind. Santiago de Cuba was founded in 1515, and was something I was looking forward to so much. Being from out West in Nevada, we think somethings historic if it’s from the 1950s! But we were sure Viking would make it up to guests. We became less sure when they excitedly announced a bean bag toss to keep us occupied as we sailed past Santiago de Cuba. Okay, I thought. They’re getting things together. They need a little time. Surely the top cruise line in the world would not offer a simple bean bag toss as substitute for 50% of the Cuba port sites. Well, they also offered a trivia competition. And they also heavily suggested you pay extra fees for wine tastings and spa treatments to keep yourself occupied on a day that Viking had promised to entertain us with a port stop and free tour. My husband and I are in our 30s, and Viking cruises mean we go less often and pay more ($2,800/each in this instance), but our experience in Paris was so rosy, we pledged to be Viking customers exclusively. Having a major stop cancelled and cornhole substituted seemed laughable, and I again gave Viking the benefit of the doubt. I emailed our Viking rep, sure that something was in the works - a partial refund or credit towards our next cruise, or even a shipboard credit since they were pushing pricey services for entertainment in lieu of the port stop. Fred told me to email customer relations since he couldn’t do anything once we were on the boat. 24 hours after emailing, and 28 hours after the port cancellation, I have yet to receive an acknowledgment of my email, and my hope for a decent resolution is just about gone. To have such vastly different customer service experiences has led me to fear our stellar service in Paris was luck of the stars, and not Viking’s usual protocol. Unfortunately, I can’t recommend this cruise because you will pay premium price for average service and may not even see 50% of promised ports - and Viking will offer a game of bean bag toss as the only consolation to a lost day in Cuba. Oh, and trivia. Our 2015 Paris cruise was during the terrorist attacks - Viking stepped up to the plate in 2015 and arranged alternate excursions when we were unable to get back into the locked down city, and a staff person came to speak with us individually about safety and ensure our comfort. I’m surprised they were able to handle a very unexpected, very alarming event on the fly on that cruise, but the only solution they had for inclement weather on this cruise and a cancelled port was a bean bag toss. Oh yeah, and a trivia game. I would not recommend this cruise until Viking has figured out the Cuba logistics. From reading the other reviews, this isn’t one of Viking’s strong itineraries despite multiple years, and doesn’t appear to have the same level of professionalism and service found in their river cruises. I’m not sure we’ll do a Viking cruise again, considering the high cost and poor customer service our Cuba trip has highlighted. I expected to be a Viking customer for the next 70 years after Paris, but am beginning to realize they’re just like any other cruise line - all about that cash. Read Less
13 Helpful Votes
Sail Date: February 2019
Due to engine trouble on a Cuba cruise we missed the port of Santiago. Things happen OK. However, on a 7 day cruise that left us with 2 1/2 days in Cuba and the rest of the time on the ship. Viking has offered a 30% credit on a future ... Read More
Due to engine trouble on a Cuba cruise we missed the port of Santiago. Things happen OK. However, on a 7 day cruise that left us with 2 1/2 days in Cuba and the rest of the time on the ship. Viking has offered a 30% credit on a future cruise if you book within a year or $500.00 cash to sign a settlement agreement to keep your mouth shut. Considering that our cabins cost 10k for two people I think the 30% should be a cash refund not a ploy to get you to book another cruise. In addition there was a NORO outbreak , our shower door leaked and flooded the bathroom floor. Also the day trip to Havana involved 7 hours on a cramped Chinese made bus. The bus was clean but be prepared to have your knees butted against the front seat for that time. Tour guide Manny was very good though. Take something from the ship to eat for lunch because you may not want the mystery meat lunch at the state owned tourist restaurant in Havana. Went on two of the river cruises and had other problems . We are done with Viking. Read Less
10 Helpful Votes
Sail Date: February 2019
food was never served hot... dining hours were awful... ALL dining venues closed at 9:30 for breakfast and 10 pm at night..even the upstairs buffet... wanted a cookie at 10:00 ..everything was put away... upstairs, downtstairs, all over ... Read More
food was never served hot... dining hours were awful... ALL dining venues closed at 9:30 for breakfast and 10 pm at night..even the upstairs buffet... wanted a cookie at 10:00 ..everything was put away... upstairs, downtstairs, all over the ship.. i was told to call room service... got up late one morning at went upstairs for breakfast... it was closed... nothing avail until 11:30.... crew were nice but most were new..hadnt been on board long. didnt understand english well.. espcially at the pool grill... ordered a burger that was varied from the menu , they were confused... it was our first viking and will be our last... the river may be better but we usually do river with Uniworld and after this Viking experience i dont think i would try them again... excursions were HORRIBLE. car ride in havana was good thing but 7hr bus ride was the pits... bathrooms didnt work well... Read Less
5 Helpful Votes
Sail Date: January 2019
We liked the ship, the Star, very much -- size, etc. We had a suite and it was great -- large and very comfortable. We were very disappointed with the food and the service. The food was just average -- like a Princess or Royal Caribbean ... Read More
We liked the ship, the Star, very much -- size, etc. We had a suite and it was great -- large and very comfortable. We were very disappointed with the food and the service. The food was just average -- like a Princess or Royal Caribbean cruise ship. Certainly nothing special. The service in the restaurants and buffet was very spotty -- sometimes good but sometimes very lax. The staff seemed inexperienced and not able to attend to the guests properly. The entertainment was below par -- second or third rate. We docked in Cienfuegos, Cuba and had to take tenders for all tours and then had to take very long bus rides to get anywhere. My husband took the Caribbean Cold War History tour (Bay of Pigs) and was very disappointed with the museum (they closed the bathrooms when they saw the bus pulling up and told everyone they would have to use the restroom on the bus). And he said the restaurant was terrible. The tour to the Botanical Garden and Laguna Guanaroca included, again, a long bus ride. The Laguna Guanaroca was a waste of time -- really nothing to see. The Botanical Garden was my favorite and if the Laguna Guanaroca visit was eliminated, it would allow more time there. Our guide at the Botanical Garden was informative and did a wonderful job. The Day in Havana was interesting -- seeing the old cars and our lunch was nice. The ship was able to dock in Santiago de Cuba -- so no tenders. The The included Panoramic Santiago de Cuba tour was okay but walking through the business/store area was crowded and unnecessary. All the tours were expensive and not worth the money. Cuba is really not yet ready for tourists. Wonderful having wi-fi and free internet and it worked well. The TV was a little iffy but better than other cruises we have taken. We took the cruise because it was round trip Miami and just visited Cuba. We thought it would be interesting to finally be able to visit Cuba -- but there really wasn't a whole lot to see. Perhaps if we didn't have to take such long bus rides we would have seen more. Cuba is a very poor island. Our tour guides on the buses were informed and did a good job. Personally, I would not recommend this cruise. Read Less
Sail Date: January 2019
We wanted to see Cuba without having to experience the land based hotels which all of our friends who had traveled there said were not pleasant. And so we figured we would try a Viking Ocean experience based on several of their river ... Read More
We wanted to see Cuba without having to experience the land based hotels which all of our friends who had traveled there said were not pleasant. And so we figured we would try a Viking Ocean experience based on several of their river cruise trips. To tell you the truth is was truly a mixed experience. The ship was very manageable, clean and convenient. The cabin was great. Well stocked, king size bed, heated bathroom floors, great ventilation and temp control and the cabin steward was a 10+. The tours were mixed - some good, some bad - but it's always based on who your guide is. What was truly disappointing was one of the "included" tours which the ship's staff advised us not to take. Say what? You put us on a tour that's no good? Well then change it - don't advise us to pay more for an optional one. The dining room was not ready for prime time. There is a big difference between "unhurried" dining and SLOW. One night we sat at the table for 15 minutes waiting to be approached and nothing happened. Had to raise my hand and ask who had our table and one could tell by the looks on the faces that no one had a clue. But every night the service was that way. Alternate dining room reservations were simply put, a pain and not worth the effort. The buffet was good though and never disappointed. When the staff was asked how long they had been on board or with Viking the lack of experience was astounding. We really felt we were providing on-the-job- training and it was annoying. Entertainment was a mix of lectures and some shows. Lectures were great and shows were okay but in fairness it is a smaller ship and lacks some facilities We're booked to be on that same ship next year for an extended voyage but we are seriously rethinking it. I don't want to suffer more Viking growing pains. Read Less
Sail Date: January 2019
We chose this cruise because of the itinerary and the amount of time visiting Cuba. We toured Cienfuegos, Trinidad, Havana and Santiago de Cuba. All the tour guides were extremely knowledgeable and cautious for our safety. The ... Read More
We chose this cruise because of the itinerary and the amount of time visiting Cuba. We toured Cienfuegos, Trinidad, Havana and Santiago de Cuba. All the tour guides were extremely knowledgeable and cautious for our safety. The ship was spotless, the crew always friendly and sincere no matter when and where. Embarking the ship's tenders was done with ease. The were more concerned for our safety and we felt comfortable with their assistance. We enjoyed the lectures offered. There were no big production shows. However, the singers and dancers were superb including the Cruise Director and his assistant. The fact that the Viking Star passenger load is less than 1,000 people, you get to know most of the entertainers, officers and other crew members personally. Meeting for the tours was handled very smoothly with hardly any wait time. The public rooms including quiet areas were decorated in good taste and very comfortable. The cappuccino was adequate, but most of the time it was machine made. I would like to have had it otherwise. Overall, I recommend Viking Ocean Cruise to Cuba. Read Less
1 Helpful Vote
Sail Date: January 2019
It was an opportunity to travel to Cuba, which hasn't been readily available and may not be in the future, who knows! Traveled with my husband, my mother, and my sister. We stayed in Key Biscayne for 3 days prior to the cruise, and ... Read More
It was an opportunity to travel to Cuba, which hasn't been readily available and may not be in the future, who knows! Traveled with my husband, my mother, and my sister. We stayed in Key Biscayne for 3 days prior to the cruise, and got to the ship terminal 2 hours prior to our 3:00 pm embarkation time. But very few people were there, and we breezed through. We were given our room key and our luggage was there when we arrived. Disembarkation was equally as smooth. Our overnight trip to Havana was marred by the tornado, so we didn't see the Tropicana show. But friends of ours were there the previous night, and said it was fantastic. The Melia Hotel was quite nice (we were expecting worse). And the CARS!!!! The tour guides were very knowledgeable. The tour to Trinidad was a long bus trip, and not as interesting as we anticipated. In Santiago de Cuba, we decided we couldn't stand to be on another bus, so we went out on our own. We (my sister, my mother, and I) passed through customs, and were kind of standing around considering our options, when a man came up to us and asked if we needed a guide for the day. He was wearing a blue Infotur shirt and hat, and was very professional, explaining that he was with a state-run agency. It cost $40 an hour for the driver and old-car taxi, and $20 an hour for the guide. We took the taxi to the cemetary, and arrived well before the tour busses, which were arriving as we were leaving. This in itself was worth the $40! We then drove through the streets around town, and were dropped off in the city center. Our guide, Wilbert, stayed with us for over 3 hours, and only charged the $20 (I gave him a $20 tip, bought him lunch and drinks too). He took us all over, and it was a true person-to-person experience. He took us inside his home, showed us the ration book, took us to a neighborhood restaurant for lunch. My mother and sister had coffee with him in his home, and we all ate the local lunch (yes, including fresh veggies and lettuce) and didn't get sick! We brought a bag of toiletries, which he was very thankful for, and said he would share with people who needed them. Advice: Don't be afraid to interact with local people. They are very friendly and appreciate tourists. I would definitely go again, when we're able to just go as tourists, and do what we want. Read Less
11 Helpful Votes
Sail Date: January 2019
We chose this cruise because we had heard such wonderful things about Viking River cruises. The timeframe and itinerary fit our needs. Our expectations were of luxury and perfection. Pros: The ship was beautiful and well ... Read More
We chose this cruise because we had heard such wonderful things about Viking River cruises. The timeframe and itinerary fit our needs. Our expectations were of luxury and perfection. Pros: The ship was beautiful and well maintained. The staff was so friendly. We were in Explorer Suite 3095. We have been on other high end cruises, also in suites. The suite was the largest one we had been in: an actual living room, a dining table that sat 4, a bedroom (with a door), and a double sink bathroom with plenty of storage . Our cabin stewarts, Erik and Puput were so friendly and most helpful. The toiletries (constantly replenished) were wonderful. And the wrap around deck was fantastic. The enrichment programs were very interesting. Great speakers, interesting and varied topics. Cons: The food was hit or miss. When it was good it was delicious. When it was bad it was awful (Example: Twice at the World Cafe the roast beef, being carved at the station, was so tough and inedible. Heard from other people that they also had this problem.). It is a matter of opinion whether the menu was varied enough. The ridiculous: At the World Cafe (buffet) at breakfast there was sugar free syrup. However,at the main dining room (The Restaurant) we needed to ask for it. Every waiter who got it for us made sure that we knew that they had to go from the Restaurant (2nd floor) to the 7th floor (World Cafe). One time I was finished my pancakes before the syrup came. Twice..count ‘em..twice they printed the wrong time to meet for our tours. We were tendering in so it wasn’t as easy as going down the gangplank on to shore. We miraculously were early enough to make all the tenders but those two times it was by dumb luck. An example: the first time that was wrong is when they told us to be at the meeting place at 8:15. We were called for our tender at 8:01. One person on our tour actually believed the 8:15 time. We had to wait until 9:00 for our tour bus to begin driving! That was when the next tender arrived. Everyday at the same time (6-6:45) there was a program of live music with a viewing of Munch paintings. We never heard or saw it because we always ate at 6 when the restaurants opened, Unchangeable due to medical issues. The tour talks downplayed (at least one of the two) the included tours. The tour director actually downplayed two paid tours. We definitely disagreed with him on one but didn’t on the other. He said that unfortunately the description of the botanical garden that we were given in our initial information, at the time we booked it and paid for it, was too nice and it wasn’t that interesting. It wasn’t. On other lines we recieved more perks as suite passengers. Read Less
1 Helpful Vote
Sail Date: January 2019
We heard so many positive things about Viking that we thought we would try them. We have been on 21 cruises with various cruise lines and we can honestly say this is the best of them all! We had originally booked a cruise with them last ... Read More
We heard so many positive things about Viking that we thought we would try them. We have been on 21 cruises with various cruise lines and we can honestly say this is the best of them all! We had originally booked a cruise with them last Jan and also booked our flights with Viking Air to go to the West Indies out of San Juan. Our flight from Toronto to Charlotte was cancelled by weather issues and when we phoned Viking Air all she would say is "I can't get you to San Juan". Thankfully our cancellation insurance refunded all of our money and we promptly booked for this cruise to Viking. 7 days is the shortest cruise we have ever done so we booked a hotel in Toronto for 1 night, 2 nights in Miami (pre cruise) and then one night in Miami and one night in Toronto post cruise to stretch out our holiday. Our experience with Viking was just so outstanding! Not one complaint about anything. The ship is fairly new (2 years old) and she is beautiful! We had a Deluxe Verandah portside. OUr embarkation time was 1 pm but because our shuttle got us there for 11 we were prepared to wait but we were ushered right on board! Very friendly happy staff on board. We had signed up for a Meet and Greet (the Viking Star board wasn't very active) and we received a card in our room with our invite. Even though only 4 of us were there the ship's officers came up and we had champagne and apps during our time with them. Food was delicious! Specialty restaurants are included and because so many passengers went to Havana for an overnight tour we ate in Manfredi's a second night. Chef's Table was an Asian Theme and we loved it. You really don't need a drink package as they are very generous with wine and beer and water during your lunch and dinner meals. We enjoyed our included shore excursion in Cienfuegos and also the one we paid for (Bay of Pigs museum). Glad there is no casino aboard and no little ones around. Loved the spa facilities (everything included except the treatments) and the pools. Service was excellent. Our port stop in Santiago de Cuba was cancelled due to high waves but we enjoyed another sea day. Love, love, love Viking!!!!!! Read Less
Viking Star Ratings
Category Editor Member
Cabins 5.0 4.8
Dining 5.0 4.7
Entertainment 3.0 4.1
Public Rooms 5.0 4.8
Fitness Recreation 5.0 4.3
Family 1.0 4.3
Shore Excursion 4.0 4.1
Enrichment 4.0 4.3
Service 5.0 4.8
Value For Money 5.0 4.4

Find a Viking Star Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise