4 Helpful Votes
Sail Date: October 2018
We chose the cruise for the same reasons as Judhess. Because of the low water, our trip was a big disappointment. After the first night spent on the Viking Idun in Budapest, we made our first transition to another Viking Ship (this time ... Read More
We chose the cruise for the same reasons as Judhess. Because of the low water, our trip was a big disappointment. After the first night spent on the Viking Idun in Budapest, we made our first transition to another Viking Ship (this time the Magni). And, still, after a few days we made a change to another ship and then the last night to a hotel in Amsterdam. We spent many hours being transported by busses to go on excursions we had signed up for and some that the staff selected for us. A big disappointment was arriving in Cologne for a tour of the Cathedral only to find that our arrival was timed during a time when the cathedral was closed to tours. We had a tour that was dismal, ate lunch at a restaurant and then on the 20 minutes after lunch on our way to the bus, we slipped into the Cathedral for about 8 minutes. Terrible planning. We also missed the windmills. Originally we were offered at voucher for our next trip of 25% of what we paid for our GrandEuropean trip. Upon arriving home, that voucher was canceled and we did receive a voucher for our next Viking Cruise with the value of half the expense of our cruise. Likely they read the surveys, which if like ours were quite negative. It is too bad that Viking was not honest up front, had refunded our money and we could have chosen a cruise of our choice with out all of the monkey business. We know of other cruise lines that have done that when they could not provide the services they originally offered. Tour guides for excursions were mostly outstanding except for... Cologne and Nuremberg. Food was marginal to very good. Service was good.Kaitlyn, our activity director was wonderful, but ended up having to spend a lot of time trying to figure out what we were going to do next. Friends of ours took a similar cruise on AMA waterways in June and raved about the food, the service the tours and VIKING, TAKE NOTICE... the outstanding evening entertainment... they had folk lore dancers, music that was not mostly opera. They did not play three nights worth of trivia games. On the night they were in Budapest, the ship even cruised the docking area so they could see the illuminations of lights. The German night was the most fun in the dining room. Of course, we will use our 50% voucher from our past trip, and all I can say is, Viking should have refunded the 50% of our money AND, we only hope, the next trip is as good as we have heard Viking cruises can be! Getting on each ship was handled well, but the first night we learned we were moving to the magni the next day! Read Less
1 Helpful Vote
Sail Date: August 2018
Beware the excellent marketing pitch given by Viking Cruise line. To see their commercials you imagine days of luxurious vistas and exclusive sightseeing. What we got on our 14-day cruise on the Danube and Rhine were hotels, ship changes ... Read More
Beware the excellent marketing pitch given by Viking Cruise line. To see their commercials you imagine days of luxurious vistas and exclusive sightseeing. What we got on our 14-day cruise on the Danube and Rhine were hotels, ship changes and a dozen bus rides. When we were on board, we were often tied to boats three abreast or moored in industrial shipyards. The view from our patio was the patio of the ship tied up to us. Viking spokesmen blamed this on the drought and shallow river beds which they did not disclose to us until five days before our vacation. In reality this had been going on for several months. For our inconvenience, we were offered a 25% credit on a future cruise which will never happen in my lifetime. This is billed as a high-end vacation but was actually shuttling with mobs of people to crowded tourist areas in Hungary, Austria, Germany and the Netherlands. Buyer beware! Read Less
2 Helpful Votes
Sail Date: June 2018
Recommended by travel agent. The ship allowed an obviously sick man to board and infect numerous passengers and the crew. He should because of that person, I was infected with the flu and missed 80% of the cruise and tours, being ... Read More
Recommended by travel agent. The ship allowed an obviously sick man to board and infect numerous passengers and the crew. He should because of that person, I was infected with the flu and missed 80% of the cruise and tours, being confined to may stateroom because of illness caused by the sick individual. It was very unfair. One of the tours had to be cancelled because of a river closure. Viking refunded $40 of the $49 and kept $9. The air reservations were made by incompetent people who don't how to allow for time to get off on plane, go through security and customs and make the connecting flight. We missed the connecting flight and had to wait for a much later flight. We arrived in Budapest after midnight. Viking did not meet us at the airport. They said it was too late (their fault) and could not inconvenience an employee. Only passengers should be inconvenienced. That was the attitude throughout the trip. We had to take a taxi from the airport to the ship and Viking refused to refund the tip we had to pay the taxi driver. This was the worst cruise ship experience I have ever had. I will never travel with Viking and again. What was good? The food and consideration of the chef for my inability to eat anything solid for days. The chef made me fresh ginger tea, than broth until I could eat solid food. I have high praise for the chef. Read Less
2 Helpful Votes
Sail Date: September 2015
The Viking River Cruise longship from Amsterdam to Budapest doesn't go to Budapest it goes to Nuremberg, then to where you get to pack your bags again then get on a bus for three + hours to Passau where you get another barge. And ... Read More
The Viking River Cruise longship from Amsterdam to Budapest doesn't go to Budapest it goes to Nuremberg, then to where you get to pack your bags again then get on a bus for three + hours to Passau where you get another barge. And unpack your bags. That's right your Viking Longship is a barge. A self powered barge, but a barge just the same. Which is not all bad. Stable and roomy come to mind. All of the crew are great! But the people in charge of running the cruise are not. They lie by omission. Asking about barge changes will get you no where. They haven't run a single barge from Amsterdam to Budapest in over three months and they don't want you to know this. The office did not respond to a single inquiry. Other than a 'don't reply' acknowledgement of email receipt. They ( corporate headquarters) put all the burden on the crew aboard the barge. The barge also SKIPPED THE REGENSBURG STOP! unless you want to take another long bus ride. Then the second barge DOES NOT GO TO BUDAPEST IT GOES TO KORMARON 60 + miles TO BUDAPEST FOR THE FIRST OF THREE BUS TRIPS TO BUDAPEST. Over an hour and 15 minutes each way. To summarize, no single Viking boat is going from Amsterdam to Budapest, and hasn't for three months. Even the second boat goes only to KORMARON. The Viking company ( based in Switzerland) is keeping this really quiet. They sent me an email two days before departure saying this might happen. Never mentioning Kormaron. However most of the passengers onboard were completely shocked at this trip changing news. And I, like many passengers was already in Amsterdam. Making it too late to back out. Total failure for Viking. Also VERY IMPORTANT IF YOU ARE UNDER 65 DON'T TAKE THIS TRIP. All senior citizens are not infirm or stodgy but a sizable fraction are. I am 59 and quite probably the youngest guest. Also many days your boat will be sandwiched between other boats making the additional expense of veranda worthless. Read Less
2 Helpful Votes
Sail Date: April 2015
We wanted to see the Tulips and the Flower Festival. The weather turned out to be terrible, we had rain, hail, cold, winds... even the guides commented about the weather. Husband came down with pneumonia and the staff and crew offered ... Read More
We wanted to see the Tulips and the Flower Festival. The weather turned out to be terrible, we had rain, hail, cold, winds... even the guides commented about the weather. Husband came down with pneumonia and the staff and crew offered NO HELP. I had to complain and complain to get them to take me to a pharmacy in town on the last day or so before we finished the cruise. River cruises, according to what we were told by Viking, have no medical facilities on board, not even aspirin or cold medications. Because they are so close to towns they say they don't need to. I disagree. He came home to a case of double pneumonia and had to be on antibiotics for two rounds. Not only that but each time we docked we were either up against another ship or up against a rusty pier and could not use our veranda for which we paid extra. Worst cruise I have ever been on. The excursion were fine except for walking in pouring rain. the people we met were fun. But as far as the staff - no thank you. I have a credit waiting for me to be used on a future Viking cruise and will not use it. Read Less
6 Helpful Votes
Sail Date: October 2018
Always wanted to do a river cruise in Europe and this one provided the most highlights and included shore excursions. Going that far, we wanted to spend more time so we chose a 2 week cruise. The reason for the poor review is the way ... Read More
Always wanted to do a river cruise in Europe and this one provided the most highlights and included shore excursions. Going that far, we wanted to spend more time so we chose a 2 week cruise. The reason for the poor review is the way Viking handled the low water situation. We had inquired about this problem before we left for our cruise and was told that there was no issue. They lied! We heard from the crew that the situation had been ongoing for 3 months! The main reason we take cruises is to avoid having to repack as we move from location to location. On this "cruise" we had to pack and unpack 3 times during the cruise and spent 19 hours on busses being shuttled form one ship n to another. We missed one location altogether and stayed on 3 different ships and a hotel! Had we known this, we would have waited to take the cruise at another time! This was an expensive trip and we feel it did not deliver the experience we expected. Most other people on board felt the same way. We all received an email less than a week before the cruise informing us of one possible issue in one section of the river. It turned out to be 4 sections! This was obviously too late to cancel. Viking has offered us 25% of our cruise fare off of another Viking cruise as compensation. I don't feel I can trust Viking to be honest and doubt that I will ever use this cruise line again! Very disappointed. That said, the included shore excursions were wonderful with local guides who spoke English very well as did the crew. Meals on board were fantastic with a good selection. My only complaint about the entertainment and activities on board were that they occurred at 9 pm when I was ready for bed! Embarkation and disembarkation was a delight after the cattle calls of ocean cruises. Read Less
10 Helpful Votes
Sail Date: May 2018
After over 30 'ocean' cruises we were excited to experience our first river cruise. We chose Viking based partly upon their itinerary and partly upon their 'dominance' in the river cruise market. As I sit here after ... Read More
After over 30 'ocean' cruises we were excited to experience our first river cruise. We chose Viking based partly upon their itinerary and partly upon their 'dominance' in the river cruise market. As I sit here after over two weeks aboard, I am sad to report that though there were good times, accentuated by many very devoted crew members, the 'Viking experience' left me sadly disappointed. This disappointment is primarily due to Viking's dominance in the river cruise market (lots of riverboats) and their policy of 'rafting up' while at port to save on docking fees. Let me explain... Viking has over 60 riverboats cruising the rivers of the world primarily in the European market. At any one port you can expect 3 or more Viking riverboats to be docked on any given day. To save on docking fees Viking 'rafts up' (ties their boats side to side) up to three vessels deep. This results in about one foot of space between balconies, thus NO view and NO privacy for 50% or 100% (if you are the middle of three boats) of the cabins. If you are in port for a couple of days this can be very unpleasant. Utilization of the balcony and the view you paid a premium for are gone. This Viking 'experience' isn't much mentioned in the brochure or the photos of the lovely European cities (which you cannot see from your blocked cabin). The resulting 'Viking experience' is more like paying a premium for the lowest price inside cabin. Lights on 24/7 to see or just move about in your cabin. While rafting is not unique to Viking, due to the number of Viking vessels on the rivers and canals of the world (68 and growing, as I understand), you are way more liable to wind up in this unpleasant scenario with them than any other riverboat cruise line. It is for this reason that I would recommend that before booking your next riverboat cruise you should seriously consider any other cruise line than Viking. Read Less
1 Helpful Vote
Sail Date: June 2017
The start and the end of the vacation is the horror story, the middle of the vacation was very good. I'll start with the bad part. After departing our first airport a little late due to plane issues, we missed our international ... Read More
The start and the end of the vacation is the horror story, the middle of the vacation was very good. I'll start with the bad part. After departing our first airport a little late due to plane issues, we missed our international connecting flight. After multiple rebookings due to weather and spending 2 nights at Atlanta and one night at JFK we finally arrived late in the day on day 3 of our cruise with no luggage. Luggage didn't arrive until day 7 of the cruise. Due to the late arrival we missed all of Budapest and all the activities of Vienna. Now here's where the horror story really got ugly. When we returned Delta apologized for the flight delays and said they would refund our ticket price but since Viking bought the ticket they would get the refund and we should contact the purchasing agent. When Viking was contacted they refused any refund and said that the cruise included free air so we were not entitled to any compensation. Therefore I will not cruise with Viking again ever. Once we were on the cruise, the scenery and stops were beautiful. River cruising is so different from ocean cruising due to the constant scenery while underway. We encountered low water at the continental divide so we were bussed passed the low water area and transferred to another ship that was cruising from Amsterdam. The ships were identical and the transfer was not a big hassle. I did want to see the river around Regensburg and the continental divide but river conditions dictate that decision. Due to the low clearance of the overhead obstructions at the locks, the upper deck was closed for a few days starting around Nuremberg. I believe this would happen even if the river levels had been different. The castles, cathedrals and palaces are all very interesting in their own ways. The cathedrals are amazingly beautiful. The Danube-Main-Rhine rivers are a great venue for a cruise. I just regret the way I was treated after the difficulty of getting to Budapest. One other thought, don't think that because you have trip insurance your losses will be covered. This is where the fine print comes into play and the insurance company is the policy interpreter. Read Less
5 Helpful Votes
Sail Date: March 2017
We just completed a Viking River cruise called Tulips and Windmills on the Viking Magni. This will be the last Viking cruise we will take! We have been on two previous Viking and three previous Uniworld river cruises. This is the worst ... Read More
We just completed a Viking River cruise called Tulips and Windmills on the Viking Magni. This will be the last Viking cruise we will take! We have been on two previous Viking and three previous Uniworld river cruises. This is the worst cruise we have ever been on. We had planned to be able to drop off our bags at the boat and be in town to do some sightseeing and we had tickets to the Anne Frank house at 1:30 PM. We arrived at the airport early at 8:00 AM and found the Viking transfer people as expected just outside baggage pick up. However, we and others sat around for an hour waiting for other passengers to arrive. There was more than one bus but we waited and waited and finally got on the bus that took us to the boat arriving around 10:30 AM. We were able to make our prepaid ticketed tour at the Anne Frank House, but had to go there directly, losing any opportunity for our planned sightseeing along the way. Don’t know how they sorted out who they put on which bus, but this day it was not efficient for any of the travelers. Our Room: #323, Veranda A Stateroom, was reasonably well thought out, although the shower is quite small. Our first surprise was that our towels were like sandpaper, and I’m not exaggerating. We complained to the hotel management desk and were told by the clerk, that it’s probably just the water in Amsterdam causing the problem. We then spoke to housekeeping and were told they would try washing our towels separately and adding extra softener to see if it would help. That was marginally successful, but it was not the quality of our previous two Viking boats. Food service. The servers were good and worked very hard. However, the ship was severely understaffed in the dining area. We have never seen so few servers dealing with so many tables. On average, it took over two hours for a meal. Most meals started at seven and a considerable number of passengers were not able to finish the meal before the upstairs entertainment began. On our first evening meal, there was an accident in the kitchen over some pea soup that created an extended delay and obviously no soup for that night. There was a similar kitchen failure later with some equipment. We were also surprised at how small the portions had become compared to our previous trips. Breakfast was bacon, eggs, pastries and made to order omelets. On the breakfast line, the bacon was severely under cooked and was stuck together such that it was almost impossible to separate out one or two pieces. The scrambled eggs were like soup. Complaints got a correction for one day and then returned to the same situation which remained for the rest of the trip. Omelet line was the only safe alternative for warm breakfast. On one night, probably the best food of the whole trip was completely overshadowed by the incompetent way it was set up to be served. It was a free-for-all buffet line starting at the desserts and then going to the carved main dishes. Everyone entered the room as usual and went to their table where wine and drinks were served. On this evening, at about the time everyone was almost seated, the chef announced the buffet was open. It looked like the California Gold Rush. Many folks just gave up and went upstairs. What a disaster! For reasons, completely unprecedented in our experience, the Captain’s farewell dinner was moved up to the second night before disembarking. A glorious meal of surf and turf was on the menu. The steaks were just okay, but the lobsters were grossly unprepared. Most returned them to the kitchen. We found out that the lobsters were not boiled, rather they chose to cook in the oven…. Ugh. The Tours: All the tours were exceptional and the one extra charge tour was outstanding. We loved the included tours. Guides were informative and local. Climbing up in a windmill and walking through the unbelievable gardens of Keukenhof is a sight we will long remember. The extra trip to Market Garden in Arnhem is well worth the additional cost. Unlike our previous 5 riverboat trips, water to take along was only available from our boat a few times. Since we were tied to other boats we nicked a water from them. We were rarely met upon return. No refreshments were offered. Substantial change from our past experiences. Like many other passengers we filled out the comment form required by Viking. Our responses were as per this review. Viking contacted us after returning home. That person had read the review and said she was sorry. She asked if we wanted to talk to customer service. We declined. We were called at a later date, after tweeting our experiences. She had the usual response of let us give you a credit for a future trip. It was not substantial and we declined as we no longer can trust Viking for riverboat cruising. It appears that Torstein Hagan has abandoned customer service on the river to concentrate on his new ocean ships. So, Sad. Read Less
Sail Date: May 2015
We have been on 5 river cruises but this was the first one with Viking. The staff were fine! The ship - on which we paid extra to have a third floor suite - was parked next to another ship at least 5 times. What a disappointment to ... Read More
We have been on 5 river cruises but this was the first one with Viking. The staff were fine! The ship - on which we paid extra to have a third floor suite - was parked next to another ship at least 5 times. What a disappointment to wake up 3 days in a row only to see another person's room as our view. On previous AVALON cruise this never happened and noticed them in several ports this year - never beside another ship! The ship was not always docked at the port advertised - some times 20 - 30 minutes away - the buses would leave and then the ship would leave - once the ship was not even where the tour ended - 30 minutes away. This meant that after the tour they would give free time - 2 + hours at times - that is just too much time away from the ship for 75 - 87 year olds! Some people had packages from their travel agent that included all drinks (even premium ones) and tips. That meant that some signed for drinks and some did not. Not a good atmosphere in the lounge! We booked directly with VIKING and got none of that! The top deck was not open except once in the beginning and the last day - even when we were in port - they did not bother to put up the railings or seats! Meals were overcooked on 4 evenings - the chef was concerned but that did not help eating it! Many on the ship got 12-24 hour food poisoning - never been so sick! Not for us! Read Less
Viking Magni Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 1.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 4.0 N/A

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